AI Self Services Market Scope
AI Self-service has a number of advantages for both customers and contact centre employees. Self-service can be a convenient and efficient way for customers to resolve issues without having to speak with a representative. This saves customers time and frustration while also allowing them to resolve issues more quickly. Employee self-service can help reduce workload and improve contact centre efficiency. It can also assist employees in providing better customer service by allowing them to concentrate on more complex issues.
|Unit||Value (USD Million)|
|Key Companies Profiled||Oracle Corporation (United States), Qlik Technologies, Inc. (United States), SAP SE (Germany), NICE (Israel), Tableau Software (United States), TIBCO Software Inc. (United States), Zoho Corporation Pvt. Ltd (United States), Ada (Canada), 7.ai (United States), Workativ (United States), AnswerDash (United States), SmartAction LLC (United States) and Solvvy (United States)|
The market for AI Self Service is highly competitive with several global as well as local players in the market. The global players are trying various strategies such as product innovation and using various marketing strategies to gain a higher market share. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global AI Self Services market throughout the predicted period.
Oracle Corporation (United States), Qlik Technologies, Inc. (United States), SAP SE (Germany), NICE (Israel), Tableau Software (United States), TIBCO Software Inc. (United States), Zoho Corporation Pvt. Ltd (United States), Ada (Canada), 7.ai (United States), Workativ (United States), AnswerDash (United States), SmartAction LLC (United States) and Solvvy (United States) are some of the key players that are part of study coverage.
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.
The study have segmented the market of Global AI Self Services market by Type , by Application (Automotive, Financial Services, Healthcare, Insurance, Retail, Shipping & Logistics, Travel & Hospitality and Utilities) and Region with country level break-up.
On the basis of geography, the market of AI Self Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). region held largest market share in the year 2021.
On 24 November 2021 NICE has announced it is collaborating with Google Cloud to address the growing demand for more effective and automated customer self-service systems that integrate with traditional contact centres.
Influencing Trend:Integration Advance technology such as Artificial Intelligence in Self Services
Market Growth Drivers:Growing Smartphone and Digital Penetration and Rising Automation and Increased Focus on Security
Challenges:Concern regarding to Data Privacy and Security and Intense Competition Among Players
Restraints:High Costs Associated with AI Self Service and Technical error and lack of accuracy in AI Self Service
Opportunities:Growing Infrastructure Spending Will Boost the Demand of Self Services and Increasing Demand of AI Self Services from Various Industry
Key Target AudienceNew Entrants and Investors, Venture Capitalists, Government Bodies, Corporate Entities, Government and Private Research Organizations and Others