In order to surging automation and agility, the need for IT modernization in government departments increased cost savings are the major growth factors for the market. It also offers strategies for governments as they consider implementing AI. While the potential future use cases of AI in government remain bounded by government resources and the limits of both human creativity and trust in government, the most obvious and immediately beneficial opportunities are those where AI can reduce administrative burdens, help resolve resource allocation problems, and take on significantly complex tasksAccording to AMA, the market for Citizen Services AI is expected to register a CAGR of 45.9% during the forecast period to 2024. This growth is primarily driven by Need for IT Modernization and Integration of AI and Analytics With Citizen Services.
Globally, a noticeable market trend is evident Growing Demand for Automation. Major Players, such as AWS (United States), Microsoft (United States), Accenture (United States), Alibaba (China), IBM (United States), NVIDIA (United States), Intel (United States), Tencent (China), Pegasystems (United States), Baidu (China) and ADDO AI (Singapore) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.
In January 2019, Alibaba partnered with Macao Government Tourism Office (MGTO) to implement AI for tourism, smart cities, and flu prediction. The MGTO will use Alibaba AI to test 2 similar systems, namely, Chatbot and Singou Butler 1 to answer visitors’ questions and solicitations.
European Union laws (GDPR) is taking important measures to protect data privacy and is expected to impact ~4% of global annual sales. California Consumer Privacy Act (CCPA) is passing a law for protection of data in United States which will be effective by January, 2020. It is expected to be country’s highest commendable security and privacy law. Also, SEC is taking risk prohibiting steps to overcome breaches in financial sectors specific to public listed companies to increase risk assurance.
- Need for IT Modernization
- Integration of AI and Analytics With Citizen Services
- Growing Demand for Automation
- Lack of Awareness Among Government Organisations About New Technologies
Growing Demand for Image Recognition Applications to Identify People, Places, and Objects and Advent of New Technologies
Integration Issues With Organisations’ Internal Processes and Lack of Expertise and Infrastructure Among End Users
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