Market Highlights: Due to the growing adoption of virtualized & cloud-based contact centres, faster implementation, remote access of business value & flexibility, and simple maintenance process, this is some of the factors which are expected to drive the market of contact centre during the forecast period. However, the rise in privacy concerns and data security are expected to hinder market growth. Call centre managers are using speech analytics to monitor the conversation between the call centre agents and customers. Speech analytics is basically a powerful tool to unlock the insights as it epecially allows managers to understand the behaviour of the top performers to the laggards. The market study is being classified by Type (Software and Service) and major geographies with country level break-up that includes South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
Key Players: The prominent players in the Contact Centers Speech are Altitude Software (Portugal), Five9 (United States), Ozonetel (United States), SAP (Germany), Lumenvox (United States), Spok (United States), Intrasoft (Greece), Jacada (Israel), Verint Systems (United States) and Ameyoengage (United States).
Key Questions Answered in the Report What will the Contact Centers Speech Market size and the growth rate be in Future? What are the key factors driving the Contact Centers Speech Market? What are the key market trends and macro-economic impacting the growth of the Contact Centers Speech Market? What are the challenges to market growth? Who are the key vendors in the Contact Centers Speech Market? What are the market opportunities and threats faced by the vendors in the Contact Centers Speech Market? Trending factors influencing the market shares of the Players. What are the key outcomes of the five forces analysis of the Contact Centers Speech Market?
Research Methodology: The top-down and bottom-up approaches are used to estimate and validate the size of the Global Contact Centers Speech market. In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Contact Centers Speech market. In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc. Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Venture Capitalists and Private Equity Firms, New Entrants/Investors, Analysts and Strategic Business Planners, Contact Centres, Government Regulatory and Research Organizations and End-Use Industries. This helps us to gather the data for the players revenue, operating cycle and expense, profit along with product or service growth etc. Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, Annual reports, press releases etc.