Global Customer Communication Management Software

Customer Communication Management Software Comprehensive Study by Type (Software Solutions, Services), Application (Retail & Consumer goods, Healthcare, BFSI, Travel & Hospitality, Others), Deployment Mode (Cloud, On-Premise), Functions (Track inbound and outbound communications., Communications analytics and reporting., CRM Integration., Document Security., Personalize outbound correspondence., Document Template Management., Manage contact information., Communications workflows., Other Functions) Players and Region - Global Market Outlook to 2028

Customer Communication Management Software Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Customer Communication Management Software
A CCM platform is intended to facilitate connectivity between an organisation and its customers. CCM Software can be effectively Integrated in almost every industry, but it is particularly popular in banking, property and casualty insurance, and manufacturing. These Software services assists in managing the company's contact through several channels, using the customer data to provide better-Personalized customer. This Software is effective Means to Have a Meaningful and Lasting customer relationship, unlike the Traditional approach that requires Immense Investment and Manpower. Companies see CCM software as a Strategic tool for Higher Profitability in the Long run Hence the Global Customer Communication Management Software Market is Expected to Flourish

AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


Customer Communication Management Market comprises of High Degree of competition, well established players have an Edge over the new Entrants in terms of customer base & Better serviceability & Maintenance for their products & understand the consumer requirements well. Players are concentrated Majority in North America & Asia, Particularly in the United States, Canada & India. Currently key players are in the industry are looking to enhance their existing range of product by Implementing advance Technologies and at the same time deliver quality personalized Customer Communication for changing consumer requirements & preferences across core areas including Customer Service. Significant Merger & Acquisitions have happened in the recent years thus indicating towards the growth potential in the Customer Communication Management Market Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Customer Communication Management Software market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Xerox Corporation (United States), Adobe systems Inc. (United States), OpenText Corporation (Canada), Oracle (United States), Cincom Systems Inc. (United States), Doxee S.p.A (Italy), Dell EMC (United States), Newgen Software (India), Hewlett Packard (United States) and Pitney Bowes Inc. (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Quadient (France), ISIS Papyrus (Austria), Messagepoint Inc. (Canada), Objectif Lune Inc (Canada), Kofax Inc. (United States) and Striata (United States).

Segmentation Overview
AMA Research has segmented the market of Global Customer Communication Management Software market by Type (Software Solutions and Services), Application (Retail & Consumer goods, Healthcare, BFSI, Travel & Hospitality and Others) and Region.



On the basis of geography, the market of Customer Communication Management Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Deployment Mode, the sub-segment i.e. Cloud will boost the Customer Communication Management Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Functions, the sub-segment i.e. Track inbound and outbound communications. will boost the Customer Communication Management Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Implementation of upcoming Technologies such as Block Chain & Artificial Intelligence (AI). and Boost in Internet Usage across The Globe on account of Global Pandemic

Market Growth Drivers:
Integration with Machine Learning programs across the AI-based platforms, Digitization across Various segments Promoting Data extraction Opportunities and Data visibility has become the top priority for key of organizations

Challenges:
To Bridge the gap between Insight and Action, Every Consumer will have Different Profiles and thus Different preference

Restraints:
Quick shifts in Customer Preferences. and Different Communication Channels derive Complexities for the Customer

Opportunities:
Most Emerging countries are yet to implement Advanced Systems such Customer Communication Management Softwares

Market Leaders and their expansionary development strategies
In October 2023, Adobe, a leading provider of digital marketing and creative software, announced its acquisition of Sailthru, a customer communication platform (CCP). This acquisition will strengthen Adobe's CCM offerings by integrating Sailthru's expertise in email marketing and customer data management.
In September 2023, Oracle Launches Oracle Cloud CX Engagement launched Oracle Cloud CX Engagement, a new cloud-based CCM solution that provides businesses with a unified platform for managing all types of customer communications, including email, SMS, social media, and chat.


Key Target Audience
New Entrants & Investors, Research, Education & Training institutions, Software Service Providers, End Use Industries, Suppliers, Dealers and Distributers., Analysts and Strategic Business Planners, Venture Capitalists and Private Equity Firms and Government Bodies

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Type
  • Software Solutions
  • Services
By Application
  • Retail & Consumer goods
  • Healthcare
  • BFSI
  • Travel & Hospitality
  • Others
By Deployment Mode
  • Cloud
  • On-Premise

By Functions
  • Track inbound and outbound communications.
  • Communications analytics and reporting.
  • CRM Integration.
  • Document Security.
  • Personalize outbound correspondence.
  • Document Template Management.
  • Manage contact information.
  • Communications workflows.
  • Other Functions

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Integration with Machine Learning programs across the AI-based platforms
      • 3.2.2. Digitization across Various segments Promoting Data extraction Opportunities
      • 3.2.3. Data visibility has become the top priority for key of organizations
    • 3.3. Market Challenges
      • 3.3.1. To Bridge the gap between Insight and Action, Every Consumer will have Different Profiles and thus Different preference
    • 3.4. Market Trends
      • 3.4.1. Implementation of upcoming Technologies such as Block Chain & Artificial Intelligence (AI).
      • 3.4.2. Boost in Internet Usage across The Globe on account of Global Pandemic
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Communication Management Software, by Type, Application, Deployment Mode, Functions and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Communication Management Software (Value)
      • 5.2.1. Global Customer Communication Management Software by: Type (Value)
        • 5.2.1.1. Software Solutions
        • 5.2.1.2. Services
      • 5.2.2. Global Customer Communication Management Software by: Application (Value)
        • 5.2.2.1. Retail & Consumer goods
        • 5.2.2.2. Healthcare
        • 5.2.2.3. BFSI
        • 5.2.2.4. Travel & Hospitality
        • 5.2.2.5. Others
      • 5.2.3. Global Customer Communication Management Software by: Deployment Mode (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-Premise
      • 5.2.4. Global Customer Communication Management Software by: Functions (Value)
        • 5.2.4.1. Track inbound and outbound communications.
        • 5.2.4.2. Communications analytics and reporting.
        • 5.2.4.3. CRM Integration.
        • 5.2.4.4. Document Security.
        • 5.2.4.5. Personalize outbound correspondence.
        • 5.2.4.6. Document Template Management.
        • 5.2.4.7. Manage contact information.
        • 5.2.4.8. Communications workflows.
        • 5.2.4.9. Other Functions
      • 5.2.5. Global Customer Communication Management Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Customer Communication Management Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Xerox Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Adobe systems Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. OpenText Corporation (Canada)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Oracle (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Cincom Systems Inc. (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Doxee S.p.A (Italy)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Dell EMC (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Newgen Software (India)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Hewlett Packard (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Pitney Bowes Inc. (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Communication Management Software Sale, by Type, Application, Deployment Mode, Functions and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Communication Management Software (Value)
      • 7.2.1. Global Customer Communication Management Software by: Type (Value)
        • 7.2.1.1. Software Solutions
        • 7.2.1.2. Services
      • 7.2.2. Global Customer Communication Management Software by: Application (Value)
        • 7.2.2.1. Retail & Consumer goods
        • 7.2.2.2. Healthcare
        • 7.2.2.3. BFSI
        • 7.2.2.4. Travel & Hospitality
        • 7.2.2.5. Others
      • 7.2.3. Global Customer Communication Management Software by: Deployment Mode (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-Premise
      • 7.2.4. Global Customer Communication Management Software by: Functions (Value)
        • 7.2.4.1. Track inbound and outbound communications.
        • 7.2.4.2. Communications analytics and reporting.
        • 7.2.4.3. CRM Integration.
        • 7.2.4.4. Document Security.
        • 7.2.4.5. Personalize outbound correspondence.
        • 7.2.4.6. Document Template Management.
        • 7.2.4.7. Manage contact information.
        • 7.2.4.8. Communications workflows.
        • 7.2.4.9. Other Functions
      • 7.2.5. Global Customer Communication Management Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Communication Management Software: by Type(USD Million)
  • Table 2. Customer Communication Management Software Software Solutions , by Region USD Million (2017-2022)
  • Table 3. Customer Communication Management Software Services , by Region USD Million (2017-2022)
  • Table 4. Customer Communication Management Software: by Application(USD Million)
  • Table 5. Customer Communication Management Software Retail & Consumer goods , by Region USD Million (2017-2022)
  • Table 6. Customer Communication Management Software Healthcare , by Region USD Million (2017-2022)
  • Table 7. Customer Communication Management Software BFSI , by Region USD Million (2017-2022)
  • Table 8. Customer Communication Management Software Travel & Hospitality , by Region USD Million (2017-2022)
  • Table 9. Customer Communication Management Software Others , by Region USD Million (2017-2022)
  • Table 10. Customer Communication Management Software: by Deployment Mode(USD Million)
  • Table 11. Customer Communication Management Software Cloud , by Region USD Million (2017-2022)
  • Table 12. Customer Communication Management Software On-Premise , by Region USD Million (2017-2022)
  • Table 13. Customer Communication Management Software: by Functions(USD Million)
  • Table 14. Customer Communication Management Software Track inbound and outbound communications. , by Region USD Million (2017-2022)
  • Table 15. Customer Communication Management Software Communications analytics and reporting. , by Region USD Million (2017-2022)
  • Table 16. Customer Communication Management Software CRM Integration. , by Region USD Million (2017-2022)
  • Table 17. Customer Communication Management Software Document Security. , by Region USD Million (2017-2022)
  • Table 18. Customer Communication Management Software Personalize outbound correspondence. , by Region USD Million (2017-2022)
  • Table 19. Customer Communication Management Software Document Template Management. , by Region USD Million (2017-2022)
  • Table 20. Customer Communication Management Software Manage contact information. , by Region USD Million (2017-2022)
  • Table 21. Customer Communication Management Software Communications workflows. , by Region USD Million (2017-2022)
  • Table 22. Customer Communication Management Software Other Functions , by Region USD Million (2017-2022)
  • Table 23. South America Customer Communication Management Software, by Country USD Million (2017-2022)
  • Table 24. South America Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 25. South America Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 26. South America Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 27. South America Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 28. Brazil Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 29. Brazil Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 30. Brazil Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 31. Brazil Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 32. Argentina Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 33. Argentina Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 34. Argentina Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 35. Argentina Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 36. Rest of South America Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 37. Rest of South America Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 38. Rest of South America Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 39. Rest of South America Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 40. Asia Pacific Customer Communication Management Software, by Country USD Million (2017-2022)
  • Table 41. Asia Pacific Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 42. Asia Pacific Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 43. Asia Pacific Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 44. Asia Pacific Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 45. China Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 46. China Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 47. China Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 48. China Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 49. Japan Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 50. Japan Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 51. Japan Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 52. Japan Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 53. India Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 54. India Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 55. India Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 56. India Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 57. South Korea Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 58. South Korea Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 59. South Korea Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 60. South Korea Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 61. Taiwan Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 62. Taiwan Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 63. Taiwan Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 64. Taiwan Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 65. Australia Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 66. Australia Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 67. Australia Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 68. Australia Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 69. Rest of Asia-Pacific Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 70. Rest of Asia-Pacific Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 71. Rest of Asia-Pacific Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 72. Rest of Asia-Pacific Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 73. Europe Customer Communication Management Software, by Country USD Million (2017-2022)
  • Table 74. Europe Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 75. Europe Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 76. Europe Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 77. Europe Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 78. Germany Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 79. Germany Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 80. Germany Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 81. Germany Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 82. France Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 83. France Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 84. France Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 85. France Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 86. Italy Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 87. Italy Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 88. Italy Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 89. Italy Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 90. United Kingdom Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 91. United Kingdom Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 92. United Kingdom Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 93. United Kingdom Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 94. Netherlands Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 95. Netherlands Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 96. Netherlands Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 97. Netherlands Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 98. Rest of Europe Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 99. Rest of Europe Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 100. Rest of Europe Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 101. Rest of Europe Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 102. MEA Customer Communication Management Software, by Country USD Million (2017-2022)
  • Table 103. MEA Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 104. MEA Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 105. MEA Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 106. MEA Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 107. Middle East Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 108. Middle East Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 109. Middle East Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 110. Middle East Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 111. Africa Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 112. Africa Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 113. Africa Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 114. Africa Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 115. North America Customer Communication Management Software, by Country USD Million (2017-2022)
  • Table 116. North America Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 117. North America Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 118. North America Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 119. North America Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 120. United States Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 121. United States Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 122. United States Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 123. United States Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 124. Canada Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 125. Canada Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 126. Canada Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 127. Canada Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 128. Mexico Customer Communication Management Software, by Type USD Million (2017-2022)
  • Table 129. Mexico Customer Communication Management Software, by Application USD Million (2017-2022)
  • Table 130. Mexico Customer Communication Management Software, by Deployment Mode USD Million (2017-2022)
  • Table 131. Mexico Customer Communication Management Software, by Functions USD Million (2017-2022)
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Customer Communication Management Software: by Type(USD Million)
  • Table 143. Customer Communication Management Software Software Solutions , by Region USD Million (2023-2028)
  • Table 144. Customer Communication Management Software Services , by Region USD Million (2023-2028)
  • Table 145. Customer Communication Management Software: by Application(USD Million)
  • Table 146. Customer Communication Management Software Retail & Consumer goods , by Region USD Million (2023-2028)
  • Table 147. Customer Communication Management Software Healthcare , by Region USD Million (2023-2028)
  • Table 148. Customer Communication Management Software BFSI , by Region USD Million (2023-2028)
  • Table 149. Customer Communication Management Software Travel & Hospitality , by Region USD Million (2023-2028)
  • Table 150. Customer Communication Management Software Others , by Region USD Million (2023-2028)
  • Table 151. Customer Communication Management Software: by Deployment Mode(USD Million)
  • Table 152. Customer Communication Management Software Cloud , by Region USD Million (2023-2028)
  • Table 153. Customer Communication Management Software On-Premise , by Region USD Million (2023-2028)
  • Table 154. Customer Communication Management Software: by Functions(USD Million)
  • Table 155. Customer Communication Management Software Track inbound and outbound communications. , by Region USD Million (2023-2028)
  • Table 156. Customer Communication Management Software Communications analytics and reporting. , by Region USD Million (2023-2028)
  • Table 157. Customer Communication Management Software CRM Integration. , by Region USD Million (2023-2028)
  • Table 158. Customer Communication Management Software Document Security. , by Region USD Million (2023-2028)
  • Table 159. Customer Communication Management Software Personalize outbound correspondence. , by Region USD Million (2023-2028)
  • Table 160. Customer Communication Management Software Document Template Management. , by Region USD Million (2023-2028)
  • Table 161. Customer Communication Management Software Manage contact information. , by Region USD Million (2023-2028)
  • Table 162. Customer Communication Management Software Communications workflows. , by Region USD Million (2023-2028)
  • Table 163. Customer Communication Management Software Other Functions , by Region USD Million (2023-2028)
  • Table 164. South America Customer Communication Management Software, by Country USD Million (2023-2028)
  • Table 165. South America Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 166. South America Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 167. South America Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 168. South America Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 169. Brazil Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 170. Brazil Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 171. Brazil Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 172. Brazil Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 173. Argentina Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 174. Argentina Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 175. Argentina Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 176. Argentina Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 177. Rest of South America Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 178. Rest of South America Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 179. Rest of South America Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 180. Rest of South America Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 181. Asia Pacific Customer Communication Management Software, by Country USD Million (2023-2028)
  • Table 182. Asia Pacific Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 183. Asia Pacific Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 184. Asia Pacific Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 185. Asia Pacific Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 186. China Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 187. China Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 188. China Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 189. China Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 190. Japan Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 191. Japan Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 192. Japan Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 193. Japan Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 194. India Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 195. India Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 196. India Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 197. India Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 198. South Korea Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 199. South Korea Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 200. South Korea Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 201. South Korea Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 202. Taiwan Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 203. Taiwan Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 204. Taiwan Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 205. Taiwan Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 206. Australia Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 207. Australia Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 208. Australia Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 209. Australia Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 210. Rest of Asia-Pacific Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 211. Rest of Asia-Pacific Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 212. Rest of Asia-Pacific Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 213. Rest of Asia-Pacific Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 214. Europe Customer Communication Management Software, by Country USD Million (2023-2028)
  • Table 215. Europe Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 216. Europe Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 217. Europe Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 218. Europe Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 219. Germany Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 220. Germany Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 221. Germany Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 222. Germany Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 223. France Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 224. France Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 225. France Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 226. France Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 227. Italy Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 228. Italy Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 229. Italy Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 230. Italy Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 231. United Kingdom Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 232. United Kingdom Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 233. United Kingdom Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 234. United Kingdom Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 235. Netherlands Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 236. Netherlands Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 237. Netherlands Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 238. Netherlands Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 239. Rest of Europe Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 240. Rest of Europe Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 241. Rest of Europe Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 242. Rest of Europe Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 243. MEA Customer Communication Management Software, by Country USD Million (2023-2028)
  • Table 244. MEA Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 245. MEA Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 246. MEA Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 247. MEA Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 248. Middle East Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 249. Middle East Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 250. Middle East Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 251. Middle East Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 252. Africa Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 253. Africa Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 254. Africa Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 255. Africa Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 256. North America Customer Communication Management Software, by Country USD Million (2023-2028)
  • Table 257. North America Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 258. North America Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 259. North America Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 260. North America Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 261. United States Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 262. United States Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 263. United States Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 264. United States Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 265. Canada Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 266. Canada Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 267. Canada Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 268. Canada Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 269. Mexico Customer Communication Management Software, by Type USD Million (2023-2028)
  • Table 270. Mexico Customer Communication Management Software, by Application USD Million (2023-2028)
  • Table 271. Mexico Customer Communication Management Software, by Deployment Mode USD Million (2023-2028)
  • Table 272. Mexico Customer Communication Management Software, by Functions USD Million (2023-2028)
  • Table 273. Research Programs/Design for This Report
  • Table 274. Key Data Information from Secondary Sources
  • Table 275. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Communication Management Software: by Type USD Million (2017-2022)
  • Figure 5. Global Customer Communication Management Software: by Application USD Million (2017-2022)
  • Figure 6. Global Customer Communication Management Software: by Deployment Mode USD Million (2017-2022)
  • Figure 7. Global Customer Communication Management Software: by Functions USD Million (2017-2022)
  • Figure 8. South America Customer Communication Management Software Share (%), by Country
  • Figure 9. Asia Pacific Customer Communication Management Software Share (%), by Country
  • Figure 10. Europe Customer Communication Management Software Share (%), by Country
  • Figure 11. MEA Customer Communication Management Software Share (%), by Country
  • Figure 12. North America Customer Communication Management Software Share (%), by Country
  • Figure 13. Global Customer Communication Management Software share by Players 2022 (%)
  • Figure 14. Global Customer Communication Management Software share by Players (Top 3) 2022(%)
  • Figure 15. Global Customer Communication Management Software share by Players (Top 5) 2022(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Xerox Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 18. Xerox Corporation (United States) Revenue: by Geography 2022
  • Figure 19. Adobe systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 20. Adobe systems Inc. (United States) Revenue: by Geography 2022
  • Figure 21. OpenText Corporation (Canada) Revenue, Net Income and Gross profit
  • Figure 22. OpenText Corporation (Canada) Revenue: by Geography 2022
  • Figure 23. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 24. Oracle (United States) Revenue: by Geography 2022
  • Figure 25. Cincom Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 26. Cincom Systems Inc. (United States) Revenue: by Geography 2022
  • Figure 27. Doxee S.p.A (Italy) Revenue, Net Income and Gross profit
  • Figure 28. Doxee S.p.A (Italy) Revenue: by Geography 2022
  • Figure 29. Dell EMC (United States) Revenue, Net Income and Gross profit
  • Figure 30. Dell EMC (United States) Revenue: by Geography 2022
  • Figure 31. Newgen Software (India) Revenue, Net Income and Gross profit
  • Figure 32. Newgen Software (India) Revenue: by Geography 2022
  • Figure 33. Hewlett Packard (United States) Revenue, Net Income and Gross profit
  • Figure 34. Hewlett Packard (United States) Revenue: by Geography 2022
  • Figure 35. Pitney Bowes Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 36. Pitney Bowes Inc. (United States) Revenue: by Geography 2022
  • Figure 37. Global Customer Communication Management Software: by Type USD Million (2023-2028)
  • Figure 38. Global Customer Communication Management Software: by Application USD Million (2023-2028)
  • Figure 39. Global Customer Communication Management Software: by Deployment Mode USD Million (2023-2028)
  • Figure 40. Global Customer Communication Management Software: by Functions USD Million (2023-2028)
  • Figure 41. South America Customer Communication Management Software Share (%), by Country
  • Figure 42. Asia Pacific Customer Communication Management Software Share (%), by Country
  • Figure 43. Europe Customer Communication Management Software Share (%), by Country
  • Figure 44. MEA Customer Communication Management Software Share (%), by Country
  • Figure 45. North America Customer Communication Management Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Xerox Corporation (United States)
  • Adobe systems Inc. (United States)
  • OpenText Corporation (Canada)
  • Oracle (United States)
  • Cincom Systems Inc. (United States)
  • Doxee S.p.A (Italy)
  • Dell EMC (United States)
  • Newgen Software (India)
  • Hewlett Packard (United States)
  • Pitney Bowes Inc. (United States)
Additional players considered in the study are as follows:
Quadient (France) , ISIS Papyrus (Austria) , Messagepoint Inc. (Canada) , Objectif Lune Inc (Canada) , Kofax Inc. (United States) , Striata (United States)
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Key Highlights of Report


Nov 2023 223 Pages 73 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Communication Management Software Quantitative research analysis
Global Customer Communication Management Software Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Xerox Corporation (United States), Adobe systems Inc. (United States), OpenText Corporation (Canada), Oracle (United States), Cincom Systems Inc. (United States), Doxee S.p.A (Italy), Dell EMC (United States), Newgen Software (India), Hewlett Packard (United States) and Pitney Bowes Inc. (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Implementation of upcoming Technologies such as Block Chain & Artificial Intelligence (AI). " is seen as one of major influencing trends for Customer Communication Management Software Market during projected period 2022-2028.
The Customer Communication Management Software market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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