Global Customer Self-Service Software

Customer Self-Service Software Comprehensive Study by End User Industry (Banking, financial Services, and Insurance (BFSI), Manufacturing, Retail & e-commerce, Education, Media & entertainment, IT & telecommunication, Healthcare & life sciences, Transportation & logistics, Utilities, Government & public, Others), Services (Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services), Managed Services), Deployment Model (Cloud, On-premise), Solution (Web Self-Service, Mobile Self-Service, Social Media & Community Self-Service, Intelligent Virtual Assistants, Interactive Voice Response (IVR) and Interactive Text Response(ITR), Others) Players and Region - Global Market Outlook to 2028

Customer Self-Service Software Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Customer Self-Service Software
Customer Self-service Software (CSS) provides a platform for customers to access information and perform tasks without the need for live chat or customer support representatives. The utilization of this software provides around-the-clock support for customers, visitors, and employees to access information. These products provide support in a variety of ways such as web portals, phone-based, live chat, etc. Integration of artificial intelligence, business intelligence, and big data With CSS technologies to understand consumer behavior is boosting the market.

AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


The companies are exploring the market by adopting expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions across the globe to gain competitive advantage through combined collaborations. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Customer Self-Service Software market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Microsoft Corporation (United States), Nuance Communications (United States), Oracle Corporation (United States), SAP SE (Germany), Salesforce (United States), Aspect Software, Inc. (United States), Avaya (United States), BMC Software, Inc. (United States), Freshworks Inc (United States), Verint Systems (United States) and Zendesk Inc. (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are SolarWinds MSP UK Ltd. (United Kingdom) and Moxie Software Inc (United States).

Segmentation Overview
AMA Research has segmented the market of Global Customer Self-Service Software market by and Region.



On the basis of geography, the market of Customer Self-Service Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by End User Industry, the sub-segment i.e. Banking, financial Services, and Insurance (BFSI) will boost the Customer Self-Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Services, the sub-segment i.e. Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services) will boost the Customer Self-Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment Model, the sub-segment i.e. Cloud will boost the Customer Self-Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Solution, the sub-segment i.e. Web Self-Service will boost the Customer Self-Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Integration of Artificial Intelligence, Business Intelligence, and Big Data With CSS Technologies

Market Growth Drivers:
Rising Need among the Various Organizations to Improve their Overall Customer Satisfaction and Increasing Availability of Various Customer Service Touch Points

Challenges:
Technological Glitches and Lack of Skilled Workforce to Handle Self-Service Portals

Restraints:
Low Adoption of CSS Technologies Among Organizations and Lack of Awareness Among Customers

Opportunities:
Rapid Adoption of Automated CSS Software Across Small and Medium-Sized Enterprises and Upsurging Demand from Developing Countries

Market Leaders and their expansionary development strategies
In October 2023, Zendesk, a global leader in customer service software, has acquired Smooch, a provider of omnichannel messaging solutions. The deal will integrate Smooch's omnichannel messaging capabilities into Zendesk's customer service platform, enabling businesses to provide seamless customer support across multiple channels
In October 2023 Freshworks, a global provider of customer engagement software, has launched a new self-service portal designed specifically for small businesses. The portal provides small businesses with the tools they need to create a self-service experience for their customers, without the complexity and cost of traditional self-service solutions.


Key Target Audience
Customer Self-Service Software Service Providers, Customer Self-Service Software Solution Vendor, IT Service Providers, Consulting Service Providers, Software Developers, Technology Providers, Potential Investors and End-users

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By End User Industry
  • Banking, financial Services, and Insurance (BFSI)
  • Manufacturing
  • Retail & e-commerce
  • Education
  • Media & entertainment
  • IT & telecommunication
  • Healthcare & life sciences
  • Transportation & logistics
  • Utilities
  • Government & public
  • Others

By Services
  • Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services)
  • Managed Services

By Deployment Model
  • Cloud
  • On-premise

By Solution
  • Web Self-Service
  • Mobile Self-Service
  • Social Media & Community Self-Service
  • Intelligent Virtual Assistants
  • Interactive Voice Response (IVR) and Interactive Text Response(ITR)
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Need among the Various Organizations to Improve their Overall Customer Satisfaction
      • 3.2.2. Increasing Availability of Various Customer Service Touch Points
    • 3.3. Market Challenges
      • 3.3.1. Technological Glitches
      • 3.3.2. Lack of Skilled Workforce to Handle Self-Service Portals
    • 3.4. Market Trends
      • 3.4.1. Integration of Artificial Intelligence, Business Intelligence, and Big Data With CSS Technologies
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Self-Service Software, by End User Industry, Services, Deployment Model, Solution and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Self-Service Software (Value)
      • 5.2.1. Global Customer Self-Service Software by: End User Industry (Value)
        • 5.2.1.1. Banking, financial Services, and Insurance (BFSI)
        • 5.2.1.2. Manufacturing
        • 5.2.1.3. Retail & e-commerce
        • 5.2.1.4. Education
        • 5.2.1.5. Media & entertainment
        • 5.2.1.6. IT & telecommunication
        • 5.2.1.7. Healthcare & life sciences
        • 5.2.1.8. Transportation & logistics
        • 5.2.1.9. Utilities
        • 5.2.1.10. Government & public
        • 5.2.1.11. Others
      • 5.2.2. Global Customer Self-Service Software by: Services (Value)
        • 5.2.2.1. Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services)
        • 5.2.2.2. Managed Services
      • 5.2.3. Global Customer Self-Service Software by: Deployment Model (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-premise
      • 5.2.4. Global Customer Self-Service Software by: Solution (Value)
        • 5.2.4.1. Web Self-Service
        • 5.2.4.2. Mobile Self-Service
        • 5.2.4.3. Social Media & Community Self-Service
        • 5.2.4.4. Intelligent Virtual Assistants
        • 5.2.4.5. Interactive Voice Response (IVR) and Interactive Text Response(ITR)
        • 5.2.4.6. Others
      • 5.2.5. Global Customer Self-Service Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Customer Self-Service Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Microsoft Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Nuance Communications (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Oracle Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. SAP SE (Germany)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Salesforce (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Aspect Software, Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Avaya (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. BMC Software, Inc. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Freshworks Inc (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Verint Systems (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Zendesk Inc. (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Customer Self-Service Software Sale, by End User Industry, Services, Deployment Model, Solution and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Self-Service Software (Value)
      • 7.2.1. Global Customer Self-Service Software by: End User Industry (Value)
        • 7.2.1.1. Banking, financial Services, and Insurance (BFSI)
        • 7.2.1.2. Manufacturing
        • 7.2.1.3. Retail & e-commerce
        • 7.2.1.4. Education
        • 7.2.1.5. Media & entertainment
        • 7.2.1.6. IT & telecommunication
        • 7.2.1.7. Healthcare & life sciences
        • 7.2.1.8. Transportation & logistics
        • 7.2.1.9. Utilities
        • 7.2.1.10. Government & public
        • 7.2.1.11. Others
      • 7.2.2. Global Customer Self-Service Software by: Services (Value)
        • 7.2.2.1. Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services)
        • 7.2.2.2. Managed Services
      • 7.2.3. Global Customer Self-Service Software by: Deployment Model (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-premise
      • 7.2.4. Global Customer Self-Service Software by: Solution (Value)
        • 7.2.4.1. Web Self-Service
        • 7.2.4.2. Mobile Self-Service
        • 7.2.4.3. Social Media & Community Self-Service
        • 7.2.4.4. Intelligent Virtual Assistants
        • 7.2.4.5. Interactive Voice Response (IVR) and Interactive Text Response(ITR)
        • 7.2.4.6. Others
      • 7.2.5. Global Customer Self-Service Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Self-Service Software: by End User Industry(USD Million)
  • Table 2. Customer Self-Service Software Banking, financial Services, and Insurance (BFSI) , by Region USD Million (2017-2022)
  • Table 3. Customer Self-Service Software Manufacturing , by Region USD Million (2017-2022)
  • Table 4. Customer Self-Service Software Retail & e-commerce , by Region USD Million (2017-2022)
  • Table 5. Customer Self-Service Software Education , by Region USD Million (2017-2022)
  • Table 6. Customer Self-Service Software Media & entertainment , by Region USD Million (2017-2022)
  • Table 7. Customer Self-Service Software IT & telecommunication , by Region USD Million (2017-2022)
  • Table 8. Customer Self-Service Software Healthcare & life sciences , by Region USD Million (2017-2022)
  • Table 9. Customer Self-Service Software Transportation & logistics , by Region USD Million (2017-2022)
  • Table 10. Customer Self-Service Software Utilities , by Region USD Million (2017-2022)
  • Table 11. Customer Self-Service Software Government & public , by Region USD Million (2017-2022)
  • Table 12. Customer Self-Service Software Others , by Region USD Million (2017-2022)
  • Table 13. Customer Self-Service Software: by Services(USD Million)
  • Table 14. Customer Self-Service Software Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services) , by Region USD Million (2017-2022)
  • Table 15. Customer Self-Service Software Managed Services , by Region USD Million (2017-2022)
  • Table 16. Customer Self-Service Software: by Deployment Model(USD Million)
  • Table 17. Customer Self-Service Software Cloud , by Region USD Million (2017-2022)
  • Table 18. Customer Self-Service Software On-premise , by Region USD Million (2017-2022)
  • Table 19. Customer Self-Service Software: by Solution(USD Million)
  • Table 20. Customer Self-Service Software Web Self-Service , by Region USD Million (2017-2022)
  • Table 21. Customer Self-Service Software Mobile Self-Service , by Region USD Million (2017-2022)
  • Table 22. Customer Self-Service Software Social Media & Community Self-Service , by Region USD Million (2017-2022)
  • Table 23. Customer Self-Service Software Intelligent Virtual Assistants , by Region USD Million (2017-2022)
  • Table 24. Customer Self-Service Software Interactive Voice Response (IVR) and Interactive Text Response(ITR) , by Region USD Million (2017-2022)
  • Table 25. Customer Self-Service Software Others , by Region USD Million (2017-2022)
  • Table 26. South America Customer Self-Service Software, by Country USD Million (2017-2022)
  • Table 27. South America Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 28. South America Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 29. South America Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 30. South America Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 31. Brazil Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 32. Brazil Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 33. Brazil Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 34. Brazil Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 35. Argentina Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 36. Argentina Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 37. Argentina Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 38. Argentina Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 39. Rest of South America Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 40. Rest of South America Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 41. Rest of South America Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 42. Rest of South America Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 43. Asia Pacific Customer Self-Service Software, by Country USD Million (2017-2022)
  • Table 44. Asia Pacific Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 45. Asia Pacific Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 46. Asia Pacific Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 47. Asia Pacific Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 48. China Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 49. China Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 50. China Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 51. China Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 52. Japan Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 53. Japan Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 54. Japan Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 55. Japan Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 56. India Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 57. India Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 58. India Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 59. India Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 60. South Korea Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 61. South Korea Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 62. South Korea Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 63. South Korea Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 64. Taiwan Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 65. Taiwan Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 66. Taiwan Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 67. Taiwan Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 68. Australia Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 69. Australia Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 70. Australia Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 71. Australia Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 72. Rest of Asia-Pacific Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 73. Rest of Asia-Pacific Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 74. Rest of Asia-Pacific Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 75. Rest of Asia-Pacific Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 76. Europe Customer Self-Service Software, by Country USD Million (2017-2022)
  • Table 77. Europe Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 78. Europe Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 79. Europe Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 80. Europe Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 81. Germany Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 82. Germany Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 83. Germany Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 84. Germany Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 85. France Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 86. France Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 87. France Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 88. France Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 89. Italy Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 90. Italy Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 91. Italy Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 92. Italy Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 93. United Kingdom Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 94. United Kingdom Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 95. United Kingdom Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 96. United Kingdom Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 97. Netherlands Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 98. Netherlands Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 99. Netherlands Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 100. Netherlands Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 101. Rest of Europe Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 102. Rest of Europe Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 103. Rest of Europe Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 104. Rest of Europe Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 105. MEA Customer Self-Service Software, by Country USD Million (2017-2022)
  • Table 106. MEA Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 107. MEA Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 108. MEA Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 109. MEA Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 110. Middle East Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 111. Middle East Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 112. Middle East Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 113. Middle East Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 114. Africa Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 115. Africa Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 116. Africa Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 117. Africa Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 118. North America Customer Self-Service Software, by Country USD Million (2017-2022)
  • Table 119. North America Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 120. North America Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 121. North America Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 122. North America Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 123. United States Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 124. United States Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 125. United States Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 126. United States Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 127. Canada Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 128. Canada Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 129. Canada Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 130. Canada Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 131. Mexico Customer Self-Service Software, by End User Industry USD Million (2017-2022)
  • Table 132. Mexico Customer Self-Service Software, by Services USD Million (2017-2022)
  • Table 133. Mexico Customer Self-Service Software, by Deployment Model USD Million (2017-2022)
  • Table 134. Mexico Customer Self-Service Software, by Solution USD Million (2017-2022)
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Company Basic Information, Sales Area and Its Competitors
  • Table 145. Company Basic Information, Sales Area and Its Competitors
  • Table 146. Customer Self-Service Software: by End User Industry(USD Million)
  • Table 147. Customer Self-Service Software Banking, financial Services, and Insurance (BFSI) , by Region USD Million (2023-2028)
  • Table 148. Customer Self-Service Software Manufacturing , by Region USD Million (2023-2028)
  • Table 149. Customer Self-Service Software Retail & e-commerce , by Region USD Million (2023-2028)
  • Table 150. Customer Self-Service Software Education , by Region USD Million (2023-2028)
  • Table 151. Customer Self-Service Software Media & entertainment , by Region USD Million (2023-2028)
  • Table 152. Customer Self-Service Software IT & telecommunication , by Region USD Million (2023-2028)
  • Table 153. Customer Self-Service Software Healthcare & life sciences , by Region USD Million (2023-2028)
  • Table 154. Customer Self-Service Software Transportation & logistics , by Region USD Million (2023-2028)
  • Table 155. Customer Self-Service Software Utilities , by Region USD Million (2023-2028)
  • Table 156. Customer Self-Service Software Government & public , by Region USD Million (2023-2028)
  • Table 157. Customer Self-Service Software Others , by Region USD Million (2023-2028)
  • Table 158. Customer Self-Service Software: by Services(USD Million)
  • Table 159. Customer Self-Service Software Professional Services (Consulting Services, Integration and Deployment Services, Training and Support Services) , by Region USD Million (2023-2028)
  • Table 160. Customer Self-Service Software Managed Services , by Region USD Million (2023-2028)
  • Table 161. Customer Self-Service Software: by Deployment Model(USD Million)
  • Table 162. Customer Self-Service Software Cloud , by Region USD Million (2023-2028)
  • Table 163. Customer Self-Service Software On-premise , by Region USD Million (2023-2028)
  • Table 164. Customer Self-Service Software: by Solution(USD Million)
  • Table 165. Customer Self-Service Software Web Self-Service , by Region USD Million (2023-2028)
  • Table 166. Customer Self-Service Software Mobile Self-Service , by Region USD Million (2023-2028)
  • Table 167. Customer Self-Service Software Social Media & Community Self-Service , by Region USD Million (2023-2028)
  • Table 168. Customer Self-Service Software Intelligent Virtual Assistants , by Region USD Million (2023-2028)
  • Table 169. Customer Self-Service Software Interactive Voice Response (IVR) and Interactive Text Response(ITR) , by Region USD Million (2023-2028)
  • Table 170. Customer Self-Service Software Others , by Region USD Million (2023-2028)
  • Table 171. South America Customer Self-Service Software, by Country USD Million (2023-2028)
  • Table 172. South America Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 173. South America Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 174. South America Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 175. South America Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 176. Brazil Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 177. Brazil Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 178. Brazil Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 179. Brazil Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 180. Argentina Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 181. Argentina Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 182. Argentina Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 183. Argentina Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 184. Rest of South America Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 185. Rest of South America Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 186. Rest of South America Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 187. Rest of South America Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 188. Asia Pacific Customer Self-Service Software, by Country USD Million (2023-2028)
  • Table 189. Asia Pacific Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 190. Asia Pacific Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 191. Asia Pacific Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 192. Asia Pacific Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 193. China Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 194. China Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 195. China Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 196. China Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 197. Japan Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 198. Japan Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 199. Japan Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 200. Japan Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 201. India Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 202. India Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 203. India Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 204. India Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 205. South Korea Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 206. South Korea Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 207. South Korea Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 208. South Korea Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 209. Taiwan Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 210. Taiwan Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 211. Taiwan Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 212. Taiwan Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 213. Australia Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 214. Australia Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 215. Australia Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 216. Australia Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 217. Rest of Asia-Pacific Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 218. Rest of Asia-Pacific Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 219. Rest of Asia-Pacific Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 220. Rest of Asia-Pacific Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 221. Europe Customer Self-Service Software, by Country USD Million (2023-2028)
  • Table 222. Europe Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 223. Europe Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 224. Europe Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 225. Europe Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 226. Germany Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 227. Germany Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 228. Germany Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 229. Germany Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 230. France Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 231. France Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 232. France Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 233. France Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 234. Italy Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 235. Italy Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 236. Italy Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 237. Italy Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 238. United Kingdom Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 239. United Kingdom Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 240. United Kingdom Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 241. United Kingdom Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 242. Netherlands Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 243. Netherlands Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 244. Netherlands Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 245. Netherlands Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 246. Rest of Europe Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 247. Rest of Europe Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 248. Rest of Europe Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 249. Rest of Europe Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 250. MEA Customer Self-Service Software, by Country USD Million (2023-2028)
  • Table 251. MEA Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 252. MEA Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 253. MEA Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 254. MEA Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 255. Middle East Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 256. Middle East Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 257. Middle East Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 258. Middle East Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 259. Africa Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 260. Africa Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 261. Africa Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 262. Africa Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 263. North America Customer Self-Service Software, by Country USD Million (2023-2028)
  • Table 264. North America Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 265. North America Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 266. North America Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 267. North America Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 268. United States Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 269. United States Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 270. United States Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 271. United States Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 272. Canada Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 273. Canada Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 274. Canada Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 275. Canada Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 276. Mexico Customer Self-Service Software, by End User Industry USD Million (2023-2028)
  • Table 277. Mexico Customer Self-Service Software, by Services USD Million (2023-2028)
  • Table 278. Mexico Customer Self-Service Software, by Deployment Model USD Million (2023-2028)
  • Table 279. Mexico Customer Self-Service Software, by Solution USD Million (2023-2028)
  • Table 280. Research Programs/Design for This Report
  • Table 281. Key Data Information from Secondary Sources
  • Table 282. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Self-Service Software: by End User Industry USD Million (2017-2022)
  • Figure 5. Global Customer Self-Service Software: by Services USD Million (2017-2022)
  • Figure 6. Global Customer Self-Service Software: by Deployment Model USD Million (2017-2022)
  • Figure 7. Global Customer Self-Service Software: by Solution USD Million (2017-2022)
  • Figure 8. South America Customer Self-Service Software Share (%), by Country
  • Figure 9. Asia Pacific Customer Self-Service Software Share (%), by Country
  • Figure 10. Europe Customer Self-Service Software Share (%), by Country
  • Figure 11. MEA Customer Self-Service Software Share (%), by Country
  • Figure 12. North America Customer Self-Service Software Share (%), by Country
  • Figure 13. Global Customer Self-Service Software share by Players 2022 (%)
  • Figure 14. Global Customer Self-Service Software share by Players (Top 3) 2022(%)
  • Figure 15. Global Customer Self-Service Software share by Players (Top 5) 2022(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 18. Microsoft Corporation (United States) Revenue: by Geography 2022
  • Figure 19. Nuance Communications (United States) Revenue, Net Income and Gross profit
  • Figure 20. Nuance Communications (United States) Revenue: by Geography 2022
  • Figure 21. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 22. Oracle Corporation (United States) Revenue: by Geography 2022
  • Figure 23. SAP SE (Germany) Revenue, Net Income and Gross profit
  • Figure 24. SAP SE (Germany) Revenue: by Geography 2022
  • Figure 25. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 26. Salesforce (United States) Revenue: by Geography 2022
  • Figure 27. Aspect Software, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. Aspect Software, Inc. (United States) Revenue: by Geography 2022
  • Figure 29. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 30. Avaya (United States) Revenue: by Geography 2022
  • Figure 31. BMC Software, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. BMC Software, Inc. (United States) Revenue: by Geography 2022
  • Figure 33. Freshworks Inc (United States) Revenue, Net Income and Gross profit
  • Figure 34. Freshworks Inc (United States) Revenue: by Geography 2022
  • Figure 35. Verint Systems (United States) Revenue, Net Income and Gross profit
  • Figure 36. Verint Systems (United States) Revenue: by Geography 2022
  • Figure 37. Zendesk Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 38. Zendesk Inc. (United States) Revenue: by Geography 2022
  • Figure 39. Global Customer Self-Service Software: by End User Industry USD Million (2023-2028)
  • Figure 40. Global Customer Self-Service Software: by Services USD Million (2023-2028)
  • Figure 41. Global Customer Self-Service Software: by Deployment Model USD Million (2023-2028)
  • Figure 42. Global Customer Self-Service Software: by Solution USD Million (2023-2028)
  • Figure 43. South America Customer Self-Service Software Share (%), by Country
  • Figure 44. Asia Pacific Customer Self-Service Software Share (%), by Country
  • Figure 45. Europe Customer Self-Service Software Share (%), by Country
  • Figure 46. MEA Customer Self-Service Software Share (%), by Country
  • Figure 47. North America Customer Self-Service Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Microsoft Corporation (United States)
  • Nuance Communications (United States)
  • Oracle Corporation (United States)
  • SAP SE (Germany)
  • Salesforce (United States)
  • Aspect Software, Inc. (United States)
  • Avaya (United States)
  • BMC Software, Inc. (United States)
  • Freshworks Inc (United States)
  • Verint Systems (United States)
  • Zendesk Inc. (United States)
Additional players considered in the study are as follows:
SolarWinds MSP UK Ltd. (United Kingdom) , Moxie Software Inc (United States)
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Key Highlights of Report


Nov 2023 228 Pages 73 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Self-Service Software Quantitative research analysis
Global Customer Self-Service Software Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Microsoft Corporation (United States), Nuance Communications (United States), Oracle Corporation (United States), SAP SE (Germany), Salesforce (United States), Aspect Software, Inc. (United States), Avaya (United States), BMC Software, Inc. (United States), Freshworks Inc (United States), Verint Systems (United States) and Zendesk Inc. (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Integration of Artificial Intelligence, Business Intelligence, and Big Data With CSS Technologies" is seen as one of major influencing trends for Customer Self-Service Software Market during projected period 2022-2028.
The Customer Self-Service Software market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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