Global CRM for Small Businesses
Global CRM for Small Businesses

CRM for Small Businesses Comprehensive Study by Type (Strategic CRM, Operational CRM, Analytical CRM, Collaborative CRM), End-Use Verticals (Retail, Financial, Real Estate, Life Sciences, Other), Platform (Web, IOS, Android, Others), Features (Customization, Third-Party Integration, Customer Service, Employee Tracking, Social Media, Others) Players and Region - Global Market Outlook to 2026

CRM for Small Businesses Market Segmented into XX Submarkets. | Forecast Years: 2022- 2027  

Nov 2021 Edition 234 Pages 210 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
What is CRM for Small Businesses Market?

CRM for small businesses is the cultivation of client communications, marketing, and sales through technology thatís specifically designed for a small business. It is tailored to meet a smaller organizationís needs. It is software that stores key information and contact data about customers and leads, as well as tracking interactions with prospects and customers.

The market study is being classified by Type (Strategic CRM, Operational CRM, Analytical CRM and Collaborative CRM) and major geographies with country level break-up.

Zapier (United States), Zoho Corporation (India), Freshworks (India), Mopinion (Netherlands), HubSpot (United States), Pipedrive (United States), Insightly (United States), Capsule (United Kingdom), Streak (United States) and Bitrix24 (United States) are some of the key players profiled in the study.

Global CRM For Small Businesses is a fragmented market due to the presence of various players. The players are focusing on investing more in Launching Systems. These will enhance their market presence. The companies are also planning strategic activities like partnerships, mergers, and acquisitions which will help them to sustain in the market and maintain their competitive edge.

Segment Analysis
Analyst at AMA have segmented the market study of Global CRM for Small Businesses market by Type, Application and Region.

On the basis of geography, the market of CRM for Small Businesses has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing Usage of CRM for Small Business to Store Customer Data, Purchase Records, and Notes on Sales Interactions

Market Trend
  • Need of CRM for Small Business to Tackle Operational Challenges

Restraints
  • High Cost Associated with the Software Subscription or Purchase Fees

Opportunities
  • Growing Implementation of CRM for Small Business to Improve Internal Communication and Improve Productivity can create Opportunities for the Market Growth


Market Leaders and some development strategies
On 3rd February 2021, HubSpot has signed an agreement to acquire The Hustle. The acquisition will give HubSpot different ways to offer its community of scaling companies valuable content across a wide range of topics and a more diverse set of media.
In 2020, Freshworks has launched Freshworks CRM Service. The service provides uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes.


Key Target Audience
CRM For Small Businesses Providers, Regulatory Bodies, Potential Investors, Research and Development Institutes and Others

Frequently Asked Questions (FAQ):

1. Which factors would majorly drive the CRM for Small Businesses Market?
"Increasing Usage of CRM for Small Business to Store Customer Data, Purchase Records, and Notes on Sales Interactions" is seen as one of major growth factors of CRM for Small Businesses Market in years to come.

2. Can we have customized study for CRM for Small Businesses Market?
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.

3. Which region will lead the Global CRM for Small Businesses Market?
will lead CRM for Small Businesses Market in coming years.
Report Objectives / Segmentation Covered
By Type
  • Strategic CRM
  • Operational CRM
  • Analytical CRM
  • Collaborative CRM
By End-Use Verticals
  • Retail
  • Financial
  • Real Estate
  • Life Sciences
  • Other

By Platform
  • Web
  • IOS
  • Android
  • Others

By Features
  • Customization
  • Third-Party Integration
  • Customer Service
  • Employee Tracking
  • Social Media
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Usage of CRM for Small Business to Store Customer Data, Purchase Records, and Notes on Sales Interactions
    • 3.3. Market Trends
      • 3.3.1. Need of CRM for Small Business to Tackle Operational Challenges
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global CRM for Small Businesses, by Type, End-Use Verticals, Platform, Features and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global CRM for Small Businesses (Value)
      • 5.2.1. Global CRM for Small Businesses by: Type (Value)
        • 5.2.1.1. Strategic CRM
        • 5.2.1.2. Operational CRM
        • 5.2.1.3. Analytical CRM
        • 5.2.1.4. Collaborative CRM
      • 5.2.2. Global CRM for Small Businesses by: End-Use Verticals (Value)
        • 5.2.2.1. Retail
        • 5.2.2.2. Financial
        • 5.2.2.3. Real Estate
        • 5.2.2.4. Life Sciences
        • 5.2.2.5. Other
      • 5.2.3. Global CRM for Small Businesses by: Platform (Value)
        • 5.2.3.1. Web
        • 5.2.3.2. IOS
        • 5.2.3.3. Android
        • 5.2.3.4. Others
      • 5.2.4. Global CRM for Small Businesses by: Features (Value)
        • 5.2.4.1. Customization
        • 5.2.4.2. Third-Party Integration
        • 5.2.4.3. Customer Service
        • 5.2.4.4. Employee Tracking
        • 5.2.4.5. Social Media
        • 5.2.4.6. Others
      • 5.2.5. Global CRM for Small Businesses Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global CRM for Small Businesses (Price)
      • 5.3.1. Global CRM for Small Businesses by: Type (Price)
  • 6. CRM for Small Businesses: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zapier (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Zoho Corporation (India)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Freshworks (India)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Mopinion (Netherlands)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. HubSpot (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Pipedrive (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Insightly (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Capsule (United Kingdom)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Streak (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Bitrix24 (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global CRM for Small Businesses Sale, by Type, End-Use Verticals, Platform, Features and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global CRM for Small Businesses (Value)
      • 7.2.1. Global CRM for Small Businesses by: Type (Value)
        • 7.2.1.1. Strategic CRM
        • 7.2.1.2. Operational CRM
        • 7.2.1.3. Analytical CRM
        • 7.2.1.4. Collaborative CRM
      • 7.2.2. Global CRM for Small Businesses by: End-Use Verticals (Value)
        • 7.2.2.1. Retail
        • 7.2.2.2. Financial
        • 7.2.2.3. Real Estate
        • 7.2.2.4. Life Sciences
        • 7.2.2.5. Other
      • 7.2.3. Global CRM for Small Businesses by: Platform (Value)
        • 7.2.3.1. Web
        • 7.2.3.2. IOS
        • 7.2.3.3. Android
        • 7.2.3.4. Others
      • 7.2.4. Global CRM for Small Businesses by: Features (Value)
        • 7.2.4.1. Customization
        • 7.2.4.2. Third-Party Integration
        • 7.2.4.3. Customer Service
        • 7.2.4.4. Employee Tracking
        • 7.2.4.5. Social Media
        • 7.2.4.6. Others
      • 7.2.5. Global CRM for Small Businesses Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global CRM for Small Businesses (Price)
      • 7.3.1. Global CRM for Small Businesses by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. CRM for Small Businesses: by Type(USD Million)
  • Table 2. CRM for Small Businesses Strategic CRM , by Region USD Million (2015-2020)
  • Table 3. CRM for Small Businesses Operational CRM , by Region USD Million (2015-2020)
  • Table 4. CRM for Small Businesses Analytical CRM , by Region USD Million (2015-2020)
  • Table 5. CRM for Small Businesses Collaborative CRM , by Region USD Million (2015-2020)
  • Table 6. CRM for Small Businesses: by End-Use Verticals(USD Million)
  • Table 7. CRM for Small Businesses Retail , by Region USD Million (2015-2020)
  • Table 8. CRM for Small Businesses Financial , by Region USD Million (2015-2020)
  • Table 9. CRM for Small Businesses Real Estate , by Region USD Million (2015-2020)
  • Table 10. CRM for Small Businesses Life Sciences , by Region USD Million (2015-2020)
  • Table 11. CRM for Small Businesses Other , by Region USD Million (2015-2020)
  • Table 12. CRM for Small Businesses: by Platform(USD Million)
  • Table 13. CRM for Small Businesses Web , by Region USD Million (2015-2020)
  • Table 14. CRM for Small Businesses IOS , by Region USD Million (2015-2020)
  • Table 15. CRM for Small Businesses Android , by Region USD Million (2015-2020)
  • Table 16. CRM for Small Businesses Others , by Region USD Million (2015-2020)
  • Table 17. CRM for Small Businesses: by Features(USD Million)
  • Table 18. CRM for Small Businesses Customization , by Region USD Million (2015-2020)
  • Table 19. CRM for Small Businesses Third-Party Integration , by Region USD Million (2015-2020)
  • Table 20. CRM for Small Businesses Customer Service , by Region USD Million (2015-2020)
  • Table 21. CRM for Small Businesses Employee Tracking , by Region USD Million (2015-2020)
  • Table 22. CRM for Small Businesses Social Media , by Region USD Million (2015-2020)
  • Table 23. CRM for Small Businesses Others , by Region USD Million (2015-2020)
  • Table 24. South America CRM for Small Businesses, by Country USD Million (2015-2020)
  • Table 25. South America CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 26. South America CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 27. South America CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 28. South America CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 29. Brazil CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 30. Brazil CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 31. Brazil CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 32. Brazil CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 33. Argentina CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 34. Argentina CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 35. Argentina CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 36. Argentina CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 37. Rest of South America CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 38. Rest of South America CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 39. Rest of South America CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 40. Rest of South America CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 41. Asia Pacific CRM for Small Businesses, by Country USD Million (2015-2020)
  • Table 42. Asia Pacific CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 43. Asia Pacific CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 44. Asia Pacific CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 45. Asia Pacific CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 46. China CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 47. China CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 48. China CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 49. China CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 50. Japan CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 51. Japan CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 52. Japan CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 53. Japan CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 54. India CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 55. India CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 56. India CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 57. India CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 58. South Korea CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 59. South Korea CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 60. South Korea CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 61. South Korea CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 62. Taiwan CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 63. Taiwan CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 64. Taiwan CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 65. Taiwan CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 66. Australia CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 67. Australia CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 68. Australia CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 69. Australia CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 70. Rest of Asia-Pacific CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 71. Rest of Asia-Pacific CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 72. Rest of Asia-Pacific CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 73. Rest of Asia-Pacific CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 74. Europe CRM for Small Businesses, by Country USD Million (2015-2020)
  • Table 75. Europe CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 76. Europe CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 77. Europe CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 78. Europe CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 79. Germany CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 80. Germany CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 81. Germany CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 82. Germany CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 83. France CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 84. France CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 85. France CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 86. France CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 87. Italy CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 88. Italy CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 89. Italy CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 90. Italy CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 91. United Kingdom CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 92. United Kingdom CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 93. United Kingdom CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 94. United Kingdom CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 95. Netherlands CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 96. Netherlands CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 97. Netherlands CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 98. Netherlands CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 99. Rest of Europe CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 100. Rest of Europe CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 101. Rest of Europe CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 102. Rest of Europe CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 103. MEA CRM for Small Businesses, by Country USD Million (2015-2020)
  • Table 104. MEA CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 105. MEA CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 106. MEA CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 107. MEA CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 108. Middle East CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 109. Middle East CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 110. Middle East CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 111. Middle East CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 112. Africa CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 113. Africa CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 114. Africa CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 115. Africa CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 116. North America CRM for Small Businesses, by Country USD Million (2015-2020)
  • Table 117. North America CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 118. North America CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 119. North America CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 120. North America CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 121. United States CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 122. United States CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 123. United States CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 124. United States CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 125. Canada CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 126. Canada CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 127. Canada CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 128. Canada CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 129. Mexico CRM for Small Businesses, by Type USD Million (2015-2020)
  • Table 130. Mexico CRM for Small Businesses, by End-Use Verticals USD Million (2015-2020)
  • Table 131. Mexico CRM for Small Businesses, by Platform USD Million (2015-2020)
  • Table 132. Mexico CRM for Small Businesses, by Features USD Million (2015-2020)
  • Table 133. CRM for Small Businesses: by Type(USD/Units)
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. CRM for Small Businesses: by Type(USD Million)
  • Table 145. CRM for Small Businesses Strategic CRM , by Region USD Million (2021-2026)
  • Table 146. CRM for Small Businesses Operational CRM , by Region USD Million (2021-2026)
  • Table 147. CRM for Small Businesses Analytical CRM , by Region USD Million (2021-2026)
  • Table 148. CRM for Small Businesses Collaborative CRM , by Region USD Million (2021-2026)
  • Table 149. CRM for Small Businesses: by End-Use Verticals(USD Million)
  • Table 150. CRM for Small Businesses Retail , by Region USD Million (2021-2026)
  • Table 151. CRM for Small Businesses Financial , by Region USD Million (2021-2026)
  • Table 152. CRM for Small Businesses Real Estate , by Region USD Million (2021-2026)
  • Table 153. CRM for Small Businesses Life Sciences , by Region USD Million (2021-2026)
  • Table 154. CRM for Small Businesses Other , by Region USD Million (2021-2026)
  • Table 155. CRM for Small Businesses: by Platform(USD Million)
  • Table 156. CRM for Small Businesses Web , by Region USD Million (2021-2026)
  • Table 157. CRM for Small Businesses IOS , by Region USD Million (2021-2026)
  • Table 158. CRM for Small Businesses Android , by Region USD Million (2021-2026)
  • Table 159. CRM for Small Businesses Others , by Region USD Million (2021-2026)
  • Table 160. CRM for Small Businesses: by Features(USD Million)
  • Table 161. CRM for Small Businesses Customization , by Region USD Million (2021-2026)
  • Table 162. CRM for Small Businesses Third-Party Integration , by Region USD Million (2021-2026)
  • Table 163. CRM for Small Businesses Customer Service , by Region USD Million (2021-2026)
  • Table 164. CRM for Small Businesses Employee Tracking , by Region USD Million (2021-2026)
  • Table 165. CRM for Small Businesses Social Media , by Region USD Million (2021-2026)
  • Table 166. CRM for Small Businesses Others , by Region USD Million (2021-2026)
  • Table 167. South America CRM for Small Businesses, by Country USD Million (2021-2026)
  • Table 168. South America CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 169. South America CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 170. South America CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 171. South America CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 172. Brazil CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 173. Brazil CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 174. Brazil CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 175. Brazil CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 176. Argentina CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 177. Argentina CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 178. Argentina CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 179. Argentina CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 180. Rest of South America CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 181. Rest of South America CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 182. Rest of South America CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 183. Rest of South America CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 184. Asia Pacific CRM for Small Businesses, by Country USD Million (2021-2026)
  • Table 185. Asia Pacific CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 186. Asia Pacific CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 187. Asia Pacific CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 188. Asia Pacific CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 189. China CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 190. China CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 191. China CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 192. China CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 193. Japan CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 194. Japan CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 195. Japan CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 196. Japan CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 197. India CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 198. India CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 199. India CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 200. India CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 201. South Korea CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 202. South Korea CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 203. South Korea CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 204. South Korea CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 205. Taiwan CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 206. Taiwan CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 207. Taiwan CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 208. Taiwan CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 209. Australia CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 210. Australia CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 211. Australia CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 212. Australia CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 213. Rest of Asia-Pacific CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 214. Rest of Asia-Pacific CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 215. Rest of Asia-Pacific CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 216. Rest of Asia-Pacific CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 217. Europe CRM for Small Businesses, by Country USD Million (2021-2026)
  • Table 218. Europe CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 219. Europe CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 220. Europe CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 221. Europe CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 222. Germany CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 223. Germany CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 224. Germany CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 225. Germany CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 226. France CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 227. France CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 228. France CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 229. France CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 230. Italy CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 231. Italy CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 232. Italy CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 233. Italy CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 234. United Kingdom CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 235. United Kingdom CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 236. United Kingdom CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 237. United Kingdom CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 238. Netherlands CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 239. Netherlands CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 240. Netherlands CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 241. Netherlands CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 242. Rest of Europe CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 243. Rest of Europe CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 244. Rest of Europe CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 245. Rest of Europe CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 246. MEA CRM for Small Businesses, by Country USD Million (2021-2026)
  • Table 247. MEA CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 248. MEA CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 249. MEA CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 250. MEA CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 251. Middle East CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 252. Middle East CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 253. Middle East CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 254. Middle East CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 255. Africa CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 256. Africa CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 257. Africa CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 258. Africa CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 259. North America CRM for Small Businesses, by Country USD Million (2021-2026)
  • Table 260. North America CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 261. North America CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 262. North America CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 263. North America CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 264. United States CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 265. United States CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 266. United States CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 267. United States CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 268. Canada CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 269. Canada CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 270. Canada CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 271. Canada CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 272. Mexico CRM for Small Businesses, by Type USD Million (2021-2026)
  • Table 273. Mexico CRM for Small Businesses, by End-Use Verticals USD Million (2021-2026)
  • Table 274. Mexico CRM for Small Businesses, by Platform USD Million (2021-2026)
  • Table 275. Mexico CRM for Small Businesses, by Features USD Million (2021-2026)
  • Table 276. CRM for Small Businesses: by Type(USD/Units)
  • Table 277. Research Programs/Design for This Report
  • Table 278. Key Data Information from Secondary Sources
  • Table 279. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global CRM for Small Businesses: by Type USD Million (2015-2020)
  • Figure 5. Global CRM for Small Businesses: by End-Use Verticals USD Million (2015-2020)
  • Figure 6. Global CRM for Small Businesses: by Platform USD Million (2015-2020)
  • Figure 7. Global CRM for Small Businesses: by Features USD Million (2015-2020)
  • Figure 8. South America CRM for Small Businesses Share (%), by Country
  • Figure 9. Asia Pacific CRM for Small Businesses Share (%), by Country
  • Figure 10. Europe CRM for Small Businesses Share (%), by Country
  • Figure 11. MEA CRM for Small Businesses Share (%), by Country
  • Figure 12. North America CRM for Small Businesses Share (%), by Country
  • Figure 13. Global CRM for Small Businesses: by Type USD/Units (2015-2020)
  • Figure 14. Global CRM for Small Businesses share by Players 2020 (%)
  • Figure 15. Global CRM for Small Businesses share by Players (Top 3) 2020(%)
  • Figure 16. Global CRM for Small Businesses share by Players (Top 5) 2020(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Zapier (United States) Revenue, Net Income and Gross profit
  • Figure 19. Zapier (United States) Revenue: by Geography 2020
  • Figure 20. Zoho Corporation (India) Revenue, Net Income and Gross profit
  • Figure 21. Zoho Corporation (India) Revenue: by Geography 2020
  • Figure 22. Freshworks (India) Revenue, Net Income and Gross profit
  • Figure 23. Freshworks (India) Revenue: by Geography 2020
  • Figure 24. Mopinion (Netherlands) Revenue, Net Income and Gross profit
  • Figure 25. Mopinion (Netherlands) Revenue: by Geography 2020
  • Figure 26. HubSpot (United States) Revenue, Net Income and Gross profit
  • Figure 27. HubSpot (United States) Revenue: by Geography 2020
  • Figure 28. Pipedrive (United States) Revenue, Net Income and Gross profit
  • Figure 29. Pipedrive (United States) Revenue: by Geography 2020
  • Figure 30. Insightly (United States) Revenue, Net Income and Gross profit
  • Figure 31. Insightly (United States) Revenue: by Geography 2020
  • Figure 32. Capsule (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 33. Capsule (United Kingdom) Revenue: by Geography 2020
  • Figure 34. Streak (United States) Revenue, Net Income and Gross profit
  • Figure 35. Streak (United States) Revenue: by Geography 2020
  • Figure 36. Bitrix24 (United States) Revenue, Net Income and Gross profit
  • Figure 37. Bitrix24 (United States) Revenue: by Geography 2020
  • Figure 38. Global CRM for Small Businesses: by Type USD Million (2021-2026)
  • Figure 39. Global CRM for Small Businesses: by End-Use Verticals USD Million (2021-2026)
  • Figure 40. Global CRM for Small Businesses: by Platform USD Million (2021-2026)
  • Figure 41. Global CRM for Small Businesses: by Features USD Million (2021-2026)
  • Figure 42. South America CRM for Small Businesses Share (%), by Country
  • Figure 43. Asia Pacific CRM for Small Businesses Share (%), by Country
  • Figure 44. Europe CRM for Small Businesses Share (%), by Country
  • Figure 45. MEA CRM for Small Businesses Share (%), by Country
  • Figure 46. North America CRM for Small Businesses Share (%), by Country
  • Figure 47. Global CRM for Small Businesses: by Type USD/Units (2021-2026)
Some of the key companies/manufacturers profiled in the report
  • Zapier (United States)
  • Zoho Corporation (India)
  • Freshworks (India)
  • Mopinion (Netherlands)
  • HubSpot (United States)
  • Pipedrive (United States)
  • Insightly (United States)
  • Capsule (United Kingdom)
  • Streak (United States)
  • Bitrix24 (United States)
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