Global Social CRM Software

Social CRM Software Comprehensive Study by Application (Marketing, Customer Service, Sales), Industry (BFSI, Retail & E-commerce, Travel & Hospitality, IT & Telecom, Energy & Utility, Automotive, Others), Enterprise Size (Small & Medium Enterprises, Large Enterprises), Deployment (Cloud, On-premises) Players and Region - Global Market Outlook to 2026

Social CRM Software Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Social CRM Software Market?

Social CRM is customer relationship management software that is integrated with social media channels for leveraging social information to understand and engage customers, gain market insights, and provide better customer service. Social CRM is highly utilized to create or build brand awareness, increase sales, and build competitive business strategies. Social CRM enables companies to track a customer's social influence and source data from conversations occurring outside of formal, direct communication and allows companies to keep a full audit history of all customer interactions.

The market study is being classified, by Application (Marketing, Customer Service and Sales) and major geographies with country level break-up.

Zoho Corporation (India), Salesforce.com, Inc. (United States), Sprout Social (United States), Falcon.io (Denmark), Agile CRM (United States), Zendesk (Denmark), Mitchell 1 (United States), EngageBay (United States), CRMNext (India) and Insightly (United States) are some of the key players profiled in the study.

The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Social CRM Software market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Social CRM Software market by Type, Application and Region.

On the basis of geography, the market of Social CRM Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Rise in Demand for Advanced Solutions to Generate Potential Leads, Customer Retention & Service, and Formulate Marketing Strategies

Market Trend
  • Integration of Cutting-edge Technologies like AI and Process Automation Advances

Restraints
  • Challenges Associated With Mining Social Data for Information Due to Lack of Data Mining Algorithms

Opportunities
  • Growing Retail & E-commerce Industry will Create Huge Demand for Social CRM to Engage with Their Customers

Challenges
  • Availability of Multiple Social CRM Solution Providers at Global Level


Market Leaders and some development strategies
In November 2020, Facebook acquired a customer relationship management start-up Kustomer. This acquisition will allow Facebook to serve SMEs with a CRM platform that enables them to advertise and sell goods more features to close sales through the social network’s services. Further, the platform will also help businesses to manage their communications with customers via phone, email, text, or direct messages in specific apps, such as WhatsApp or Messenger.
In May 2020, Zoho Corporation launched pipeline-centric CRM software to help small businesses achieve maximum growth with a minimal learning curve. The new CRM tool will offer a simple solution for millions of small businesses to keep track of their customers and improve customer relationships without having to worry about high costs or complicated features.


Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Social CRM software providers, SaaS Vendors, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-use Industries and Others

Report Objectives / Segmentation Covered

By Application
  • Marketing
  • Customer Service
  • Sales
By Industry
  • BFSI
  • Retail & E-commerce
  • Travel & Hospitality
  • IT & Telecom
  • Energy & Utility
  • Automotive
  • Others

By Enterprise Size
  • Small & Medium Enterprises
  • Large Enterprises

By Deployment
  • Cloud
  • On-premises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rise in Demand for Advanced Solutions to Generate Potential Leads, Customer Retention & Service, and Formulate Marketing Strategies
    • 3.3. Market Challenges
      • 3.3.1. Availability of Multiple Social CRM Solution Providers at Global Level
    • 3.4. Market Trends
      • 3.4.1. Integration of Cutting-edge Technologies like AI and Process Automation Advances
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Social CRM Software, by Application, Industry, Enterprise Size, Deployment and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Social CRM Software (Value)
      • 5.2.1. Global Social CRM Software by: Application (Value)
        • 5.2.1.1. Marketing
        • 5.2.1.2. Customer Service
        • 5.2.1.3. Sales
      • 5.2.2. Global Social CRM Software by: Industry (Value)
        • 5.2.2.1. BFSI
        • 5.2.2.2. Retail & E-commerce
        • 5.2.2.3. Travel & Hospitality
        • 5.2.2.4. IT & Telecom
        • 5.2.2.5. Energy & Utility
        • 5.2.2.6. Automotive
        • 5.2.2.7. Others
      • 5.2.3. Global Social CRM Software by: Enterprise Size (Value)
        • 5.2.3.1. Small & Medium Enterprises
        • 5.2.3.2. Large Enterprises
      • 5.2.4. Global Social CRM Software by: Deployment (Value)
        • 5.2.4.1. Cloud
        • 5.2.4.2. On-premises
      • 5.2.5. Global Social CRM Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Social CRM Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zoho Corporation (India)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Salesforce.com, Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Sprout Social (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Falcon.io (Denmark)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Agile CRM (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Zendesk (Denmark)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Mitchell 1 (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. EngageBay (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. CRMNext (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Insightly (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Social CRM Software Sale, by Application, Industry, Enterprise Size, Deployment and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Social CRM Software (Value)
      • 7.2.1. Global Social CRM Software by: Application (Value)
        • 7.2.1.1. Marketing
        • 7.2.1.2. Customer Service
        • 7.2.1.3. Sales
      • 7.2.2. Global Social CRM Software by: Industry (Value)
        • 7.2.2.1. BFSI
        • 7.2.2.2. Retail & E-commerce
        • 7.2.2.3. Travel & Hospitality
        • 7.2.2.4. IT & Telecom
        • 7.2.2.5. Energy & Utility
        • 7.2.2.6. Automotive
        • 7.2.2.7. Others
      • 7.2.3. Global Social CRM Software by: Enterprise Size (Value)
        • 7.2.3.1. Small & Medium Enterprises
        • 7.2.3.2. Large Enterprises
      • 7.2.4. Global Social CRM Software by: Deployment (Value)
        • 7.2.4.1. Cloud
        • 7.2.4.2. On-premises
      • 7.2.5. Global Social CRM Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Social CRM Software: by Application(USD Million)
  • Table 2. Social CRM Software Marketing , by Region USD Million (2015-2020)
  • Table 3. Social CRM Software Customer Service , by Region USD Million (2015-2020)
  • Table 4. Social CRM Software Sales , by Region USD Million (2015-2020)
  • Table 5. Social CRM Software: by Industry(USD Million)
  • Table 6. Social CRM Software BFSI , by Region USD Million (2015-2020)
  • Table 7. Social CRM Software Retail & E-commerce , by Region USD Million (2015-2020)
  • Table 8. Social CRM Software Travel & Hospitality , by Region USD Million (2015-2020)
  • Table 9. Social CRM Software IT & Telecom , by Region USD Million (2015-2020)
  • Table 10. Social CRM Software Energy & Utility , by Region USD Million (2015-2020)
  • Table 11. Social CRM Software Automotive , by Region USD Million (2015-2020)
  • Table 12. Social CRM Software Others , by Region USD Million (2015-2020)
  • Table 13. Social CRM Software: by Enterprise Size(USD Million)
  • Table 14. Social CRM Software Small & Medium Enterprises , by Region USD Million (2015-2020)
  • Table 15. Social CRM Software Large Enterprises , by Region USD Million (2015-2020)
  • Table 16. Social CRM Software: by Deployment(USD Million)
  • Table 17. Social CRM Software Cloud , by Region USD Million (2015-2020)
  • Table 18. Social CRM Software On-premises , by Region USD Million (2015-2020)
  • Table 19. South America Social CRM Software, by Country USD Million (2015-2020)
  • Table 20. South America Social CRM Software, by Application USD Million (2015-2020)
  • Table 21. South America Social CRM Software, by Industry USD Million (2015-2020)
  • Table 22. South America Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 23. South America Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 24. Brazil Social CRM Software, by Application USD Million (2015-2020)
  • Table 25. Brazil Social CRM Software, by Industry USD Million (2015-2020)
  • Table 26. Brazil Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 27. Brazil Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 28. Argentina Social CRM Software, by Application USD Million (2015-2020)
  • Table 29. Argentina Social CRM Software, by Industry USD Million (2015-2020)
  • Table 30. Argentina Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 31. Argentina Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 32. Rest of South America Social CRM Software, by Application USD Million (2015-2020)
  • Table 33. Rest of South America Social CRM Software, by Industry USD Million (2015-2020)
  • Table 34. Rest of South America Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 35. Rest of South America Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 36. Asia Pacific Social CRM Software, by Country USD Million (2015-2020)
  • Table 37. Asia Pacific Social CRM Software, by Application USD Million (2015-2020)
  • Table 38. Asia Pacific Social CRM Software, by Industry USD Million (2015-2020)
  • Table 39. Asia Pacific Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 40. Asia Pacific Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 41. China Social CRM Software, by Application USD Million (2015-2020)
  • Table 42. China Social CRM Software, by Industry USD Million (2015-2020)
  • Table 43. China Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 44. China Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 45. Japan Social CRM Software, by Application USD Million (2015-2020)
  • Table 46. Japan Social CRM Software, by Industry USD Million (2015-2020)
  • Table 47. Japan Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 48. Japan Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 49. India Social CRM Software, by Application USD Million (2015-2020)
  • Table 50. India Social CRM Software, by Industry USD Million (2015-2020)
  • Table 51. India Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 52. India Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 53. South Korea Social CRM Software, by Application USD Million (2015-2020)
  • Table 54. South Korea Social CRM Software, by Industry USD Million (2015-2020)
  • Table 55. South Korea Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 56. South Korea Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 57. Taiwan Social CRM Software, by Application USD Million (2015-2020)
  • Table 58. Taiwan Social CRM Software, by Industry USD Million (2015-2020)
  • Table 59. Taiwan Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 60. Taiwan Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 61. Australia Social CRM Software, by Application USD Million (2015-2020)
  • Table 62. Australia Social CRM Software, by Industry USD Million (2015-2020)
  • Table 63. Australia Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 64. Australia Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 65. Rest of Asia-Pacific Social CRM Software, by Application USD Million (2015-2020)
  • Table 66. Rest of Asia-Pacific Social CRM Software, by Industry USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 68. Rest of Asia-Pacific Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 69. Europe Social CRM Software, by Country USD Million (2015-2020)
  • Table 70. Europe Social CRM Software, by Application USD Million (2015-2020)
  • Table 71. Europe Social CRM Software, by Industry USD Million (2015-2020)
  • Table 72. Europe Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 73. Europe Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 74. Germany Social CRM Software, by Application USD Million (2015-2020)
  • Table 75. Germany Social CRM Software, by Industry USD Million (2015-2020)
  • Table 76. Germany Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 77. Germany Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 78. France Social CRM Software, by Application USD Million (2015-2020)
  • Table 79. France Social CRM Software, by Industry USD Million (2015-2020)
  • Table 80. France Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 81. France Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 82. Italy Social CRM Software, by Application USD Million (2015-2020)
  • Table 83. Italy Social CRM Software, by Industry USD Million (2015-2020)
  • Table 84. Italy Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 85. Italy Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 86. United Kingdom Social CRM Software, by Application USD Million (2015-2020)
  • Table 87. United Kingdom Social CRM Software, by Industry USD Million (2015-2020)
  • Table 88. United Kingdom Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 89. United Kingdom Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 90. Netherlands Social CRM Software, by Application USD Million (2015-2020)
  • Table 91. Netherlands Social CRM Software, by Industry USD Million (2015-2020)
  • Table 92. Netherlands Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 93. Netherlands Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 94. Rest of Europe Social CRM Software, by Application USD Million (2015-2020)
  • Table 95. Rest of Europe Social CRM Software, by Industry USD Million (2015-2020)
  • Table 96. Rest of Europe Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 97. Rest of Europe Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 98. MEA Social CRM Software, by Country USD Million (2015-2020)
  • Table 99. MEA Social CRM Software, by Application USD Million (2015-2020)
  • Table 100. MEA Social CRM Software, by Industry USD Million (2015-2020)
  • Table 101. MEA Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 102. MEA Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 103. Middle East Social CRM Software, by Application USD Million (2015-2020)
  • Table 104. Middle East Social CRM Software, by Industry USD Million (2015-2020)
  • Table 105. Middle East Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 106. Middle East Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 107. Africa Social CRM Software, by Application USD Million (2015-2020)
  • Table 108. Africa Social CRM Software, by Industry USD Million (2015-2020)
  • Table 109. Africa Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 110. Africa Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 111. North America Social CRM Software, by Country USD Million (2015-2020)
  • Table 112. North America Social CRM Software, by Application USD Million (2015-2020)
  • Table 113. North America Social CRM Software, by Industry USD Million (2015-2020)
  • Table 114. North America Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 115. North America Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 116. United States Social CRM Software, by Application USD Million (2015-2020)
  • Table 117. United States Social CRM Software, by Industry USD Million (2015-2020)
  • Table 118. United States Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 119. United States Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 120. Canada Social CRM Software, by Application USD Million (2015-2020)
  • Table 121. Canada Social CRM Software, by Industry USD Million (2015-2020)
  • Table 122. Canada Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 123. Canada Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 124. Mexico Social CRM Software, by Application USD Million (2015-2020)
  • Table 125. Mexico Social CRM Software, by Industry USD Million (2015-2020)
  • Table 126. Mexico Social CRM Software, by Enterprise Size USD Million (2015-2020)
  • Table 127. Mexico Social CRM Software, by Deployment USD Million (2015-2020)
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Social CRM Software: by Application(USD Million)
  • Table 139. Social CRM Software Marketing , by Region USD Million (2021-2026)
  • Table 140. Social CRM Software Customer Service , by Region USD Million (2021-2026)
  • Table 141. Social CRM Software Sales , by Region USD Million (2021-2026)
  • Table 142. Social CRM Software: by Industry(USD Million)
  • Table 143. Social CRM Software BFSI , by Region USD Million (2021-2026)
  • Table 144. Social CRM Software Retail & E-commerce , by Region USD Million (2021-2026)
  • Table 145. Social CRM Software Travel & Hospitality , by Region USD Million (2021-2026)
  • Table 146. Social CRM Software IT & Telecom , by Region USD Million (2021-2026)
  • Table 147. Social CRM Software Energy & Utility , by Region USD Million (2021-2026)
  • Table 148. Social CRM Software Automotive , by Region USD Million (2021-2026)
  • Table 149. Social CRM Software Others , by Region USD Million (2021-2026)
  • Table 150. Social CRM Software: by Enterprise Size(USD Million)
  • Table 151. Social CRM Software Small & Medium Enterprises , by Region USD Million (2021-2026)
  • Table 152. Social CRM Software Large Enterprises , by Region USD Million (2021-2026)
  • Table 153. Social CRM Software: by Deployment(USD Million)
  • Table 154. Social CRM Software Cloud , by Region USD Million (2021-2026)
  • Table 155. Social CRM Software On-premises , by Region USD Million (2021-2026)
  • Table 156. South America Social CRM Software, by Country USD Million (2021-2026)
  • Table 157. South America Social CRM Software, by Application USD Million (2021-2026)
  • Table 158. South America Social CRM Software, by Industry USD Million (2021-2026)
  • Table 159. South America Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 160. South America Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 161. Brazil Social CRM Software, by Application USD Million (2021-2026)
  • Table 162. Brazil Social CRM Software, by Industry USD Million (2021-2026)
  • Table 163. Brazil Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 164. Brazil Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 165. Argentina Social CRM Software, by Application USD Million (2021-2026)
  • Table 166. Argentina Social CRM Software, by Industry USD Million (2021-2026)
  • Table 167. Argentina Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 168. Argentina Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 169. Rest of South America Social CRM Software, by Application USD Million (2021-2026)
  • Table 170. Rest of South America Social CRM Software, by Industry USD Million (2021-2026)
  • Table 171. Rest of South America Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 172. Rest of South America Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 173. Asia Pacific Social CRM Software, by Country USD Million (2021-2026)
  • Table 174. Asia Pacific Social CRM Software, by Application USD Million (2021-2026)
  • Table 175. Asia Pacific Social CRM Software, by Industry USD Million (2021-2026)
  • Table 176. Asia Pacific Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 177. Asia Pacific Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 178. China Social CRM Software, by Application USD Million (2021-2026)
  • Table 179. China Social CRM Software, by Industry USD Million (2021-2026)
  • Table 180. China Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 181. China Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 182. Japan Social CRM Software, by Application USD Million (2021-2026)
  • Table 183. Japan Social CRM Software, by Industry USD Million (2021-2026)
  • Table 184. Japan Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 185. Japan Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 186. India Social CRM Software, by Application USD Million (2021-2026)
  • Table 187. India Social CRM Software, by Industry USD Million (2021-2026)
  • Table 188. India Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 189. India Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 190. South Korea Social CRM Software, by Application USD Million (2021-2026)
  • Table 191. South Korea Social CRM Software, by Industry USD Million (2021-2026)
  • Table 192. South Korea Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 193. South Korea Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 194. Taiwan Social CRM Software, by Application USD Million (2021-2026)
  • Table 195. Taiwan Social CRM Software, by Industry USD Million (2021-2026)
  • Table 196. Taiwan Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 197. Taiwan Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 198. Australia Social CRM Software, by Application USD Million (2021-2026)
  • Table 199. Australia Social CRM Software, by Industry USD Million (2021-2026)
  • Table 200. Australia Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 201. Australia Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 202. Rest of Asia-Pacific Social CRM Software, by Application USD Million (2021-2026)
  • Table 203. Rest of Asia-Pacific Social CRM Software, by Industry USD Million (2021-2026)
  • Table 204. Rest of Asia-Pacific Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 205. Rest of Asia-Pacific Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 206. Europe Social CRM Software, by Country USD Million (2021-2026)
  • Table 207. Europe Social CRM Software, by Application USD Million (2021-2026)
  • Table 208. Europe Social CRM Software, by Industry USD Million (2021-2026)
  • Table 209. Europe Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 210. Europe Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 211. Germany Social CRM Software, by Application USD Million (2021-2026)
  • Table 212. Germany Social CRM Software, by Industry USD Million (2021-2026)
  • Table 213. Germany Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 214. Germany Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 215. France Social CRM Software, by Application USD Million (2021-2026)
  • Table 216. France Social CRM Software, by Industry USD Million (2021-2026)
  • Table 217. France Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 218. France Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 219. Italy Social CRM Software, by Application USD Million (2021-2026)
  • Table 220. Italy Social CRM Software, by Industry USD Million (2021-2026)
  • Table 221. Italy Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 222. Italy Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 223. United Kingdom Social CRM Software, by Application USD Million (2021-2026)
  • Table 224. United Kingdom Social CRM Software, by Industry USD Million (2021-2026)
  • Table 225. United Kingdom Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 226. United Kingdom Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 227. Netherlands Social CRM Software, by Application USD Million (2021-2026)
  • Table 228. Netherlands Social CRM Software, by Industry USD Million (2021-2026)
  • Table 229. Netherlands Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 230. Netherlands Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 231. Rest of Europe Social CRM Software, by Application USD Million (2021-2026)
  • Table 232. Rest of Europe Social CRM Software, by Industry USD Million (2021-2026)
  • Table 233. Rest of Europe Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 234. Rest of Europe Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 235. MEA Social CRM Software, by Country USD Million (2021-2026)
  • Table 236. MEA Social CRM Software, by Application USD Million (2021-2026)
  • Table 237. MEA Social CRM Software, by Industry USD Million (2021-2026)
  • Table 238. MEA Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 239. MEA Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 240. Middle East Social CRM Software, by Application USD Million (2021-2026)
  • Table 241. Middle East Social CRM Software, by Industry USD Million (2021-2026)
  • Table 242. Middle East Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 243. Middle East Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 244. Africa Social CRM Software, by Application USD Million (2021-2026)
  • Table 245. Africa Social CRM Software, by Industry USD Million (2021-2026)
  • Table 246. Africa Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 247. Africa Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 248. North America Social CRM Software, by Country USD Million (2021-2026)
  • Table 249. North America Social CRM Software, by Application USD Million (2021-2026)
  • Table 250. North America Social CRM Software, by Industry USD Million (2021-2026)
  • Table 251. North America Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 252. North America Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 253. United States Social CRM Software, by Application USD Million (2021-2026)
  • Table 254. United States Social CRM Software, by Industry USD Million (2021-2026)
  • Table 255. United States Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 256. United States Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 257. Canada Social CRM Software, by Application USD Million (2021-2026)
  • Table 258. Canada Social CRM Software, by Industry USD Million (2021-2026)
  • Table 259. Canada Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 260. Canada Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 261. Mexico Social CRM Software, by Application USD Million (2021-2026)
  • Table 262. Mexico Social CRM Software, by Industry USD Million (2021-2026)
  • Table 263. Mexico Social CRM Software, by Enterprise Size USD Million (2021-2026)
  • Table 264. Mexico Social CRM Software, by Deployment USD Million (2021-2026)
  • Table 265. Research Programs/Design for This Report
  • Table 266. Key Data Information from Secondary Sources
  • Table 267. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Social CRM Software: by Application USD Million (2015-2020)
  • Figure 5. Global Social CRM Software: by Industry USD Million (2015-2020)
  • Figure 6. Global Social CRM Software: by Enterprise Size USD Million (2015-2020)
  • Figure 7. Global Social CRM Software: by Deployment USD Million (2015-2020)
  • Figure 8. South America Social CRM Software Share (%), by Country
  • Figure 9. Asia Pacific Social CRM Software Share (%), by Country
  • Figure 10. Europe Social CRM Software Share (%), by Country
  • Figure 11. MEA Social CRM Software Share (%), by Country
  • Figure 12. North America Social CRM Software Share (%), by Country
  • Figure 13. Global Social CRM Software share by Players 2020 (%)
  • Figure 14. Global Social CRM Software share by Players (Top 3) 2020(%)
  • Figure 15. Global Social CRM Software share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Zoho Corporation (India) Revenue, Net Income and Gross profit
  • Figure 18. Zoho Corporation (India) Revenue: by Geography 2020
  • Figure 19. Salesforce.com, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 20. Salesforce.com, Inc. (United States) Revenue: by Geography 2020
  • Figure 21. Sprout Social (United States) Revenue, Net Income and Gross profit
  • Figure 22. Sprout Social (United States) Revenue: by Geography 2020
  • Figure 23. Falcon.io (Denmark) Revenue, Net Income and Gross profit
  • Figure 24. Falcon.io (Denmark) Revenue: by Geography 2020
  • Figure 25. Agile CRM (United States) Revenue, Net Income and Gross profit
  • Figure 26. Agile CRM (United States) Revenue: by Geography 2020
  • Figure 27. Zendesk (Denmark) Revenue, Net Income and Gross profit
  • Figure 28. Zendesk (Denmark) Revenue: by Geography 2020
  • Figure 29. Mitchell 1 (United States) Revenue, Net Income and Gross profit
  • Figure 30. Mitchell 1 (United States) Revenue: by Geography 2020
  • Figure 31. EngageBay (United States) Revenue, Net Income and Gross profit
  • Figure 32. EngageBay (United States) Revenue: by Geography 2020
  • Figure 33. CRMNext (India) Revenue, Net Income and Gross profit
  • Figure 34. CRMNext (India) Revenue: by Geography 2020
  • Figure 35. Insightly (United States) Revenue, Net Income and Gross profit
  • Figure 36. Insightly (United States) Revenue: by Geography 2020
  • Figure 37. Global Social CRM Software: by Application USD Million (2021-2026)
  • Figure 38. Global Social CRM Software: by Industry USD Million (2021-2026)
  • Figure 39. Global Social CRM Software: by Enterprise Size USD Million (2021-2026)
  • Figure 40. Global Social CRM Software: by Deployment USD Million (2021-2026)
  • Figure 41. South America Social CRM Software Share (%), by Country
  • Figure 42. Asia Pacific Social CRM Software Share (%), by Country
  • Figure 43. Europe Social CRM Software Share (%), by Country
  • Figure 44. MEA Social CRM Software Share (%), by Country
  • Figure 45. North America Social CRM Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Zoho Corporation (India)
  • Salesforce.com, Inc. (United States)
  • Sprout Social (United States)
  • Falcon.io (Denmark)
  • Agile CRM (United States)
  • Zendesk (Denmark)
  • Mitchell 1 (United States)
  • EngageBay (United States)
  • CRMNext (India)
  • Insightly (United States)
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Global Social CRM Software Quantitative research analysis
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