Global Outsourced Customer Care Services

Outsourced Customer Care Services Comprehensive Study by Type (CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction), Application (Pharma & Healthcare, Food & Beverages, Chemical & Material, Construction, Logistics, Other), End User (Small and Medium Enterprises, Large Enterprises) Players and Region - Global Market Outlook to 2028

Outsourced Customer Care Services Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
In today’s scenario outsourcing is an emerging phenomenon in different sectors. The outsourced customer care services market is providing several opportunities for businesses and companies to produce revenue and meet requirements. These services enable companies to better manage their consumers and cater to their requirements in an efficient manner. It also aids the firms in concentrating on their core competencies accompanied by offering cost benefits. Increasing technological innovations and variations in consumer behavior are stimulating the demand for an efficient market.

AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)
Key Companies ProfiledSykes Enterprises (United States), Synnex Corporation (United States), TeleTech Holdings Inc. (United States), Teleperformance SE (France), Transcom WorldWide AB (Sweden), West Corporation (United States), Infosys (India), StarTek Inc. (United States), Expert Global Solutions (United States), Accenture plc (Ireland) and Amdocs (United States)


This growth is primarily driven by Growing Competition, Customer Satisfaction and Customer-Centric Services are of Prime Importance for an Organization and Rising Demand for Outsourcing for Minimizing Overhead Cost, Enhancing Operational Flexibility and Increasing Service Levels.

Globally, a noticeable market trend is evident Using Host-based Delivery such as with Home Agents to Host-based Call Center Services Major Players, such as Sykes Enterprises (United States), Synnex Corporation (United States), TeleTech Holdings Inc. (United States), Teleperformance SE (France), Transcom WorldWide AB (Sweden), West Corporation (United States), Infosys (India), StarTek Inc. (United States), Expert Global Solutions (United States), Accenture plc (Ireland) and Amdocs (United States), etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years. Key players have been aiming to provide high-quality customer care, as well as cover overall operating expenses in a profitable manner. Major industry participants serve industries including telecom, retail, financial services, and internet service providers among others.

Key Developments in the Market:
In Aug 2020, TTEC Holdings, Inc.announced that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect.
In Aug 2020, Intrado Corporation, a global leader in technology-enabled services, announced today that it has acquired Junction Networks, Inc. d.b.a. OnSIP, a provider of Unified Communications as a Service (“UCaaS”) and collaboration.

Influencing Trend:
Using Host-based Delivery such as with Home Agents to Host-based Call Center Services

Market Growth Drivers:
Growing Competition, Customer Satisfaction and Customer-Centric Services are of Prime Importance for an Organization and Rising Demand for Outsourcing for Minimizing Overhead Cost, Enhancing Operational Flexibility and Increasing Service Levels

Challenges:
Hidden costs associated with outsourcing.

Restraints:
Lack of transparency.

Opportunities:
Growing Number of Industries Around the Globe and Rising Spendings on IT & Telecommunication Industry

AMA Research follows a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcases the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyze the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts but also includes significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints in Outsourced Customer Care Services Market
- Analysis about New Entrants in Outsourced Customer Care Services Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis
- An Unbiased Perspective towards Market Performance & Indicators

Against this Challenging Backdrop, Outsourced Customer Care Services Study Sheds Light on
— The Outsourced Customer Care Services Market status quo and key characteristics. To end this, Analysts at AMA organize and took surveys of the Outsourced Customer Care Services industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Outsourced Customer Care Services industry is heading and what are the top priorities. Insights are drawn from financial analysis, surveys, and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold the value they currently claim or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Type
  • CRM Technology Hosting
  • Fulfillment/Logistics
  • Customer Interaction
By Application
  • Pharma & Healthcare
  • Food & Beverages
  • Chemical & Material
  • Construction
  • Logistics
  • Other
By End User
  • Small and Medium Enterprises
  • Large Enterprises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Competition, Customer Satisfaction and Customer-Centric Services are of Prime Importance for an Organization
      • 3.2.2. Rising Demand for Outsourcing for Minimizing Overhead Cost, Enhancing Operational Flexibility and Increasing Service Levels
    • 3.3. Market Challenges
      • 3.3.1. Hidden costs associated with outsourcing.
    • 3.4. Market Trends
      • 3.4.1. Using Host-based Delivery such as with Home Agents to Host-based Call Center Services
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Outsourced Customer Care Services, by Type, Application, End User and Region (value and price ) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Outsourced Customer Care Services (Value)
      • 5.2.1. Global Outsourced Customer Care Services by: Type (Value)
        • 5.2.1.1. CRM Technology Hosting
        • 5.2.1.2. Fulfillment/Logistics
        • 5.2.1.3. Customer Interaction
      • 5.2.2. Global Outsourced Customer Care Services by: Application (Value)
        • 5.2.2.1. Pharma & Healthcare
        • 5.2.2.2. Food & Beverages
        • 5.2.2.3. Chemical & Material
        • 5.2.2.4. Construction
        • 5.2.2.5. Logistics
        • 5.2.2.6. Other
      • 5.2.3. Global Outsourced Customer Care Services by: End User (Value)
        • 5.2.3.1. Small and Medium Enterprises
        • 5.2.3.2. Large Enterprises
      • 5.2.4. Global Outsourced Customer Care Services Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Outsourced Customer Care Services (Price)
      • 5.3.1. Global Outsourced Customer Care Services by: Type (Price)
  • 6. Outsourced Customer Care Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Sykes Enterprises (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Synnex Corporation (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. TeleTech Holdings Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Teleperformance SE (France)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Transcom WorldWide AB (Sweden)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. West Corporation (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Infosys (India)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. StarTek Inc. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Expert Global Solutions (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Accenture plc (Ireland)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Amdocs (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Outsourced Customer Care Services Sale, by Type, Application, End User and Region (value and price ) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Outsourced Customer Care Services (Value)
      • 7.2.1. Global Outsourced Customer Care Services by: Type (Value)
        • 7.2.1.1. CRM Technology Hosting
        • 7.2.1.2. Fulfillment/Logistics
        • 7.2.1.3. Customer Interaction
      • 7.2.2. Global Outsourced Customer Care Services by: Application (Value)
        • 7.2.2.1. Pharma & Healthcare
        • 7.2.2.2. Food & Beverages
        • 7.2.2.3. Chemical & Material
        • 7.2.2.4. Construction
        • 7.2.2.5. Logistics
        • 7.2.2.6. Other
      • 7.2.3. Global Outsourced Customer Care Services by: End User (Value)
        • 7.2.3.1. Small and Medium Enterprises
        • 7.2.3.2. Large Enterprises
      • 7.2.4. Global Outsourced Customer Care Services Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Outsourced Customer Care Services (Price)
      • 7.3.1. Global Outsourced Customer Care Services by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Outsourced Customer Care Services: by Type(USD Million)
  • Table 2. Outsourced Customer Care Services CRM Technology Hosting , by Region USD Million (2017-2022)
  • Table 3. Outsourced Customer Care Services Fulfillment/Logistics , by Region USD Million (2017-2022)
  • Table 4. Outsourced Customer Care Services Customer Interaction , by Region USD Million (2017-2022)
  • Table 5. Outsourced Customer Care Services: by Application(USD Million)
  • Table 6. Outsourced Customer Care Services Pharma & Healthcare , by Region USD Million (2017-2022)
  • Table 7. Outsourced Customer Care Services Food & Beverages , by Region USD Million (2017-2022)
  • Table 8. Outsourced Customer Care Services Chemical & Material , by Region USD Million (2017-2022)
  • Table 9. Outsourced Customer Care Services Construction , by Region USD Million (2017-2022)
  • Table 10. Outsourced Customer Care Services Logistics , by Region USD Million (2017-2022)
  • Table 11. Outsourced Customer Care Services Other , by Region USD Million (2017-2022)
  • Table 12. Outsourced Customer Care Services: by End User(USD Million)
  • Table 13. Outsourced Customer Care Services Small and Medium Enterprises , by Region USD Million (2017-2022)
  • Table 14. Outsourced Customer Care Services Large Enterprises , by Region USD Million (2017-2022)
  • Table 15. South America Outsourced Customer Care Services, by Country USD Million (2017-2022)
  • Table 16. South America Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 17. South America Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 18. South America Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 19. Brazil Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 20. Brazil Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 21. Brazil Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 22. Argentina Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 23. Argentina Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 24. Argentina Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 25. Rest of South America Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 26. Rest of South America Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 27. Rest of South America Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 28. Asia Pacific Outsourced Customer Care Services, by Country USD Million (2017-2022)
  • Table 29. Asia Pacific Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 30. Asia Pacific Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 31. Asia Pacific Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 32. China Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 33. China Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 34. China Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 35. Japan Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 36. Japan Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 37. Japan Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 38. India Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 39. India Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 40. India Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 41. South Korea Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 42. South Korea Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 43. South Korea Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 44. Taiwan Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 45. Taiwan Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 46. Taiwan Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 47. Australia Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 48. Australia Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 49. Australia Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 50. Rest of Asia-Pacific Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 51. Rest of Asia-Pacific Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 52. Rest of Asia-Pacific Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 53. Europe Outsourced Customer Care Services, by Country USD Million (2017-2022)
  • Table 54. Europe Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 55. Europe Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 56. Europe Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 57. Germany Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 58. Germany Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 59. Germany Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 60. France Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 61. France Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 62. France Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 63. Italy Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 64. Italy Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 65. Italy Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 66. United Kingdom Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 67. United Kingdom Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 68. United Kingdom Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 69. Netherlands Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 70. Netherlands Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 71. Netherlands Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 72. Rest of Europe Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 73. Rest of Europe Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 74. Rest of Europe Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 75. MEA Outsourced Customer Care Services, by Country USD Million (2017-2022)
  • Table 76. MEA Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 77. MEA Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 78. MEA Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 79. Middle East Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 80. Middle East Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 81. Middle East Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 82. Africa Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 83. Africa Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 84. Africa Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 85. North America Outsourced Customer Care Services, by Country USD Million (2017-2022)
  • Table 86. North America Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 87. North America Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 88. North America Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 89. United States Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 90. United States Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 91. United States Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 92. Canada Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 93. Canada Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 94. Canada Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 95. Mexico Outsourced Customer Care Services, by Type USD Million (2017-2022)
  • Table 96. Mexico Outsourced Customer Care Services, by Application USD Million (2017-2022)
  • Table 97. Mexico Outsourced Customer Care Services, by End User USD Million (2017-2022)
  • Table 98. Outsourced Customer Care Services: by Type(USD/Units)
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Company Basic Information, Sales Area and Its Competitors
  • Table 109. Company Basic Information, Sales Area and Its Competitors
  • Table 110. Outsourced Customer Care Services: by Type(USD Million)
  • Table 111. Outsourced Customer Care Services CRM Technology Hosting , by Region USD Million (2023-2028)
  • Table 112. Outsourced Customer Care Services Fulfillment/Logistics , by Region USD Million (2023-2028)
  • Table 113. Outsourced Customer Care Services Customer Interaction , by Region USD Million (2023-2028)
  • Table 114. Outsourced Customer Care Services: by Application(USD Million)
  • Table 115. Outsourced Customer Care Services Pharma & Healthcare , by Region USD Million (2023-2028)
  • Table 116. Outsourced Customer Care Services Food & Beverages , by Region USD Million (2023-2028)
  • Table 117. Outsourced Customer Care Services Chemical & Material , by Region USD Million (2023-2028)
  • Table 118. Outsourced Customer Care Services Construction , by Region USD Million (2023-2028)
  • Table 119. Outsourced Customer Care Services Logistics , by Region USD Million (2023-2028)
  • Table 120. Outsourced Customer Care Services Other , by Region USD Million (2023-2028)
  • Table 121. Outsourced Customer Care Services: by End User(USD Million)
  • Table 122. Outsourced Customer Care Services Small and Medium Enterprises , by Region USD Million (2023-2028)
  • Table 123. Outsourced Customer Care Services Large Enterprises , by Region USD Million (2023-2028)
  • Table 124. South America Outsourced Customer Care Services, by Country USD Million (2023-2028)
  • Table 125. South America Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 126. South America Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 127. South America Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 128. Brazil Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 129. Brazil Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 130. Brazil Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 131. Argentina Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 132. Argentina Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 133. Argentina Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 134. Rest of South America Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 135. Rest of South America Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 136. Rest of South America Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 137. Asia Pacific Outsourced Customer Care Services, by Country USD Million (2023-2028)
  • Table 138. Asia Pacific Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 139. Asia Pacific Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 140. Asia Pacific Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 141. China Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 142. China Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 143. China Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 144. Japan Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 145. Japan Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 146. Japan Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 147. India Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 148. India Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 149. India Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 150. South Korea Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 151. South Korea Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 152. South Korea Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 153. Taiwan Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 154. Taiwan Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 155. Taiwan Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 156. Australia Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 157. Australia Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 158. Australia Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 159. Rest of Asia-Pacific Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 160. Rest of Asia-Pacific Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 161. Rest of Asia-Pacific Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 162. Europe Outsourced Customer Care Services, by Country USD Million (2023-2028)
  • Table 163. Europe Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 164. Europe Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 165. Europe Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 166. Germany Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 167. Germany Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 168. Germany Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 169. France Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 170. France Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 171. France Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 172. Italy Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 173. Italy Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 174. Italy Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 175. United Kingdom Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 176. United Kingdom Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 177. United Kingdom Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 178. Netherlands Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 179. Netherlands Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 180. Netherlands Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 181. Rest of Europe Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 182. Rest of Europe Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 183. Rest of Europe Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 184. MEA Outsourced Customer Care Services, by Country USD Million (2023-2028)
  • Table 185. MEA Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 186. MEA Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 187. MEA Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 188. Middle East Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 189. Middle East Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 190. Middle East Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 191. Africa Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 192. Africa Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 193. Africa Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 194. North America Outsourced Customer Care Services, by Country USD Million (2023-2028)
  • Table 195. North America Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 196. North America Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 197. North America Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 198. United States Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 199. United States Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 200. United States Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 201. Canada Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 202. Canada Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 203. Canada Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 204. Mexico Outsourced Customer Care Services, by Type USD Million (2023-2028)
  • Table 205. Mexico Outsourced Customer Care Services, by Application USD Million (2023-2028)
  • Table 206. Mexico Outsourced Customer Care Services, by End User USD Million (2023-2028)
  • Table 207. Outsourced Customer Care Services: by Type(USD/Units)
  • Table 208. Research Programs/Design for This Report
  • Table 209. Key Data Information from Secondary Sources
  • Table 210. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Outsourced Customer Care Services: by Type USD Million (2017-2022)
  • Figure 5. Global Outsourced Customer Care Services: by Application USD Million (2017-2022)
  • Figure 6. Global Outsourced Customer Care Services: by End User USD Million (2017-2022)
  • Figure 7. South America Outsourced Customer Care Services Share (%), by Country
  • Figure 8. Asia Pacific Outsourced Customer Care Services Share (%), by Country
  • Figure 9. Europe Outsourced Customer Care Services Share (%), by Country
  • Figure 10. MEA Outsourced Customer Care Services Share (%), by Country
  • Figure 11. North America Outsourced Customer Care Services Share (%), by Country
  • Figure 12. Global Outsourced Customer Care Services: by Type USD/Units (2017-2022)
  • Figure 13. Global Outsourced Customer Care Services share by Players 2022 (%)
  • Figure 14. Global Outsourced Customer Care Services share by Players (Top 3) 2022(%)
  • Figure 15. Global Outsourced Customer Care Services share by Players (Top 5) 2022(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Sykes Enterprises (United States) Revenue, Net Income and Gross profit
  • Figure 18. Sykes Enterprises (United States) Revenue: by Geography 2022
  • Figure 19. Synnex Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 20. Synnex Corporation (United States) Revenue: by Geography 2022
  • Figure 21. TeleTech Holdings Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 22. TeleTech Holdings Inc. (United States) Revenue: by Geography 2022
  • Figure 23. Teleperformance SE (France) Revenue, Net Income and Gross profit
  • Figure 24. Teleperformance SE (France) Revenue: by Geography 2022
  • Figure 25. Transcom WorldWide AB (Sweden) Revenue, Net Income and Gross profit
  • Figure 26. Transcom WorldWide AB (Sweden) Revenue: by Geography 2022
  • Figure 27. West Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 28. West Corporation (United States) Revenue: by Geography 2022
  • Figure 29. Infosys (India) Revenue, Net Income and Gross profit
  • Figure 30. Infosys (India) Revenue: by Geography 2022
  • Figure 31. StarTek Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. StarTek Inc. (United States) Revenue: by Geography 2022
  • Figure 33. Expert Global Solutions (United States) Revenue, Net Income and Gross profit
  • Figure 34. Expert Global Solutions (United States) Revenue: by Geography 2022
  • Figure 35. Accenture plc (Ireland) Revenue, Net Income and Gross profit
  • Figure 36. Accenture plc (Ireland) Revenue: by Geography 2022
  • Figure 37. Amdocs (United States) Revenue, Net Income and Gross profit
  • Figure 38. Amdocs (United States) Revenue: by Geography 2022
  • Figure 39. Global Outsourced Customer Care Services: by Type USD Million (2023-2028)
  • Figure 40. Global Outsourced Customer Care Services: by Application USD Million (2023-2028)
  • Figure 41. Global Outsourced Customer Care Services: by End User USD Million (2023-2028)
  • Figure 42. South America Outsourced Customer Care Services Share (%), by Country
  • Figure 43. Asia Pacific Outsourced Customer Care Services Share (%), by Country
  • Figure 44. Europe Outsourced Customer Care Services Share (%), by Country
  • Figure 45. MEA Outsourced Customer Care Services Share (%), by Country
  • Figure 46. North America Outsourced Customer Care Services Share (%), by Country
  • Figure 47. Global Outsourced Customer Care Services: by Type USD/Units (2023-2028)
List of companies from research coverage that are profiled in the study
  • Sykes Enterprises (United States)
  • Synnex Corporation (United States)
  • TeleTech Holdings Inc. (United States)
  • Teleperformance SE (France)
  • Transcom WorldWide AB (Sweden)
  • West Corporation (United States)
  • Infosys (India)
  • StarTek Inc. (United States)
  • Expert Global Solutions (United States)
  • Accenture plc (Ireland)
  • Amdocs (United States)
Additional players considered in the study are as follows:
Alorica (United States) , Sitel Worldwide Corporation (United States) , Convergys Corporation (United States)
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Key Highlights of Report


Dec 2023 203 Pages 58 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Outsourced Customer Care Services Quantitative research analysis
Global Outsourced Customer Care Services Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

Top performing companies in the Global Outsourced Customer Care Services market are Sykes Enterprises (United States), Synnex Corporation (United States), TeleTech Holdings Inc. (United States), Teleperformance SE (France), Transcom WorldWide AB (Sweden), West Corporation (United States), Infosys (India), StarTek Inc. (United States), Expert Global Solutions (United States), Accenture plc (Ireland) and Amdocs (United States), to name a few.
is dominating the Outsourced Customer Care Services Market.
"Hidden costs associated with outsourcing." is seen as one of the major challenges by many Industry Players of Outsourced Customer Care Services Market
The Outsourced Customer Care Services market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get complete companies available in our research coverage.
The Outsourced Customer Care Services market is expected to see a steady growth rate during projected year 2022 to 2028.

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