Global Business Instant Messaging Software

Business Instant Messaging Software Comprehensive Study by Deployment Mode (On-Premise, Cloud-Based), Organization Size (SMEs, Large Enterprises), Features (One-on-One messaging, Group Conversations, File Previews, Voice-Video Calls, Screen Share, Burnout, Forkout, Others), Languages Supported (English, Spanish, German, French, Portuguese, Others) Players and Region - Global Market Outlook to 2026

Business Instant Messaging Software Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
Business instant messaging software provides internal messaging as an internal messaging for business with the help of the massaging application. This also facilitates one-on-one, direct messaging as well as messaging within predefined groups and teams. With the growing demand of the business instant messaging software eliminates back-and-forth emails sent for simple questions or concerns. Business instant messaging products provide an internal space to quickly address co-workers without using informal means such as texting from a personal phone number.This growth is primarily driven by With the increasing demand for real-time messaging via calls and messages, this drives the growing demand for the hots and bots applications. Along with the increasing number of medium and large size organizations are contributing huge revenue generation in this industry. Apart from this rising adoption of cloud-based services..

Globally, a noticeable market trend is evident High Adoption of Cloud-Based Business Instant Messaging Software. Major Players, such as Zendesk (United States), Salesforce (United States), Skype (United States), Microsoft (United States), Podium (United States), Google (United States), Verizon (United States), Oracle (United States), MangoApps Inc. (United States) and Zoho (India) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Market Drivers
  • With the increasing demand for real-time messaging via calls and messages, this drives the growing demand for the hots and bots applications. Along with the increasing number of medium and large size organizations are contributing huge revenue generation in this industry. Apart from this rising adoption of cloud-based services.

Market Trend
  • High Adoption of Cloud-Based Business Instant Messaging Software

Restraints
  • Increasing Security Concern towards Data Security

Opportunities
Rising Internet Penetration, Along with Increase in Availability of Smart Devices
Challenges
Lack of Consumer Awareness

AMA Research follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts, but also include significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints
- New Entrants into the Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis

Against this Challenging Backdrop, Business Instant Messaging Software Study Sheds Light on
— The Business Instant Messaging Software Market status quo and key characteristics. To end this, Analyst at AMA organize and took survey of the Business Instant Messaging Software industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Business Instant Messaging Software industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold value they currently claim, or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Deployment Mode
  • On-Premise
  • Cloud-Based

By Organization Size
  • SMEs
  • Large Enterprises

By Features
  • One-on-One messaging
  • Group Conversations
  • File Previews
  • Voice-Video Calls
  • Screen Share
  • Burnout
  • Forkout
  • Others

By Languages Supported
  • English
  • Spanish
  • German
  • French
  • Portuguese
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. With the increasing demand for real-time messaging via calls and messages, this drives the growing demand for the hots and bots applications. Along with the increasing number of medium and large size organizations are contributing huge revenue generation in this industry. Apart from this rising adoption of cloud-based services.
    • 3.3. Market Challenges
      • 3.3.1. Lack of Consumer Awareness
    • 3.4. Market Trends
      • 3.4.1. High Adoption of Cloud-Based Business Instant Messaging Software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Business Instant Messaging Software, by Deployment Mode, Organization Size, Features, Languages Supported and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Business Instant Messaging Software (Value)
      • 5.2.1. Global Business Instant Messaging Software by: Deployment Mode (Value)
        • 5.2.1.1. On-Premise
        • 5.2.1.2. Cloud-Based
      • 5.2.2. Global Business Instant Messaging Software by: Organization Size (Value)
        • 5.2.2.1. SMEs
        • 5.2.2.2. Large Enterprises
      • 5.2.3. Global Business Instant Messaging Software by: Features (Value)
        • 5.2.3.1. One-on-One messaging
        • 5.2.3.2. Group Conversations
        • 5.2.3.3. File Previews
        • 5.2.3.4. Voice-Video Calls
        • 5.2.3.5. Screen Share
        • 5.2.3.6. Burnout
        • 5.2.3.7. Forkout
        • 5.2.3.8. Others
      • 5.2.4. Global Business Instant Messaging Software by: Languages Supported (Value)
        • 5.2.4.1. English
        • 5.2.4.2. Spanish
        • 5.2.4.3. German
        • 5.2.4.4. French
        • 5.2.4.5. Portuguese
        • 5.2.4.6. Others
      • 5.2.5. Global Business Instant Messaging Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Business Instant Messaging Software (Price)
  • 6. Business Instant Messaging Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zendesk (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Salesforce (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Skype (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Microsoft (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Podium (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Google (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Verizon (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Oracle (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. MangoApps Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Zoho (India)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Business Instant Messaging Software Sale, by Deployment Mode, Organization Size, Features, Languages Supported and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Business Instant Messaging Software (Value)
      • 7.2.1. Global Business Instant Messaging Software by: Deployment Mode (Value)
        • 7.2.1.1. On-Premise
        • 7.2.1.2. Cloud-Based
      • 7.2.2. Global Business Instant Messaging Software by: Organization Size (Value)
        • 7.2.2.1. SMEs
        • 7.2.2.2. Large Enterprises
      • 7.2.3. Global Business Instant Messaging Software by: Features (Value)
        • 7.2.3.1. One-on-One messaging
        • 7.2.3.2. Group Conversations
        • 7.2.3.3. File Previews
        • 7.2.3.4. Voice-Video Calls
        • 7.2.3.5. Screen Share
        • 7.2.3.6. Burnout
        • 7.2.3.7. Forkout
        • 7.2.3.8. Others
      • 7.2.4. Global Business Instant Messaging Software by: Languages Supported (Value)
        • 7.2.4.1. English
        • 7.2.4.2. Spanish
        • 7.2.4.3. German
        • 7.2.4.4. French
        • 7.2.4.5. Portuguese
        • 7.2.4.6. Others
      • 7.2.5. Global Business Instant Messaging Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Business Instant Messaging Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Business Instant Messaging Software: by Deployment Mode(USD Million)
  • Table 2. Business Instant Messaging Software On-Premise , by Region USD Million (2015-2020)
  • Table 3. Business Instant Messaging Software Cloud-Based , by Region USD Million (2015-2020)
  • Table 4. Business Instant Messaging Software: by Organization Size(USD Million)
  • Table 5. Business Instant Messaging Software SMEs , by Region USD Million (2015-2020)
  • Table 6. Business Instant Messaging Software Large Enterprises , by Region USD Million (2015-2020)
  • Table 7. Business Instant Messaging Software: by Features(USD Million)
  • Table 8. Business Instant Messaging Software One-on-One messaging , by Region USD Million (2015-2020)
  • Table 9. Business Instant Messaging Software Group Conversations , by Region USD Million (2015-2020)
  • Table 10. Business Instant Messaging Software File Previews , by Region USD Million (2015-2020)
  • Table 11. Business Instant Messaging Software Voice-Video Calls , by Region USD Million (2015-2020)
  • Table 12. Business Instant Messaging Software Screen Share , by Region USD Million (2015-2020)
  • Table 13. Business Instant Messaging Software Burnout , by Region USD Million (2015-2020)
  • Table 14. Business Instant Messaging Software Forkout , by Region USD Million (2015-2020)
  • Table 15. Business Instant Messaging Software Others , by Region USD Million (2015-2020)
  • Table 16. Business Instant Messaging Software: by Languages Supported(USD Million)
  • Table 17. Business Instant Messaging Software English , by Region USD Million (2015-2020)
  • Table 18. Business Instant Messaging Software Spanish , by Region USD Million (2015-2020)
  • Table 19. Business Instant Messaging Software German , by Region USD Million (2015-2020)
  • Table 20. Business Instant Messaging Software French , by Region USD Million (2015-2020)
  • Table 21. Business Instant Messaging Software Portuguese , by Region USD Million (2015-2020)
  • Table 22. Business Instant Messaging Software Others , by Region USD Million (2015-2020)
  • Table 23. South America Business Instant Messaging Software, by Country USD Million (2015-2020)
  • Table 24. South America Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 25. South America Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 26. South America Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 27. South America Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 28. Brazil Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 29. Brazil Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 30. Brazil Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 31. Brazil Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 32. Argentina Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 33. Argentina Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 34. Argentina Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 35. Argentina Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 36. Rest of South America Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 37. Rest of South America Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 38. Rest of South America Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 39. Rest of South America Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 40. Asia Pacific Business Instant Messaging Software, by Country USD Million (2015-2020)
  • Table 41. Asia Pacific Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 42. Asia Pacific Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 43. Asia Pacific Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 44. Asia Pacific Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 45. China Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 46. China Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 47. China Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 48. China Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 49. Japan Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 50. Japan Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 51. Japan Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 52. Japan Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 53. India Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 54. India Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 55. India Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 56. India Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 57. South Korea Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 58. South Korea Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 59. South Korea Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 60. South Korea Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 61. Taiwan Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 62. Taiwan Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 63. Taiwan Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 64. Taiwan Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 65. Australia Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 66. Australia Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 67. Australia Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 68. Australia Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 69. Rest of Asia-Pacific Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 70. Rest of Asia-Pacific Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 71. Rest of Asia-Pacific Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 72. Rest of Asia-Pacific Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 73. Europe Business Instant Messaging Software, by Country USD Million (2015-2020)
  • Table 74. Europe Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 75. Europe Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 76. Europe Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 77. Europe Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 78. Germany Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 79. Germany Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 80. Germany Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 81. Germany Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 82. France Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 83. France Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 84. France Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 85. France Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 86. Italy Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 87. Italy Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 88. Italy Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 89. Italy Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 90. United Kingdom Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 91. United Kingdom Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 92. United Kingdom Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 93. United Kingdom Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 94. Netherlands Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 95. Netherlands Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 96. Netherlands Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 97. Netherlands Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 98. Rest of Europe Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 99. Rest of Europe Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 100. Rest of Europe Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 101. Rest of Europe Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 102. MEA Business Instant Messaging Software, by Country USD Million (2015-2020)
  • Table 103. MEA Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 104. MEA Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 105. MEA Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 106. MEA Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 107. Middle East Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 108. Middle East Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 109. Middle East Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 110. Middle East Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 111. Africa Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 112. Africa Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 113. Africa Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 114. Africa Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 115. North America Business Instant Messaging Software, by Country USD Million (2015-2020)
  • Table 116. North America Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 117. North America Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 118. North America Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 119. North America Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 120. United States Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 121. United States Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 122. United States Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 123. United States Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 124. Canada Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 125. Canada Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 126. Canada Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 127. Canada Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 128. Mexico Business Instant Messaging Software, by Deployment Mode USD Million (2015-2020)
  • Table 129. Mexico Business Instant Messaging Software, by Organization Size USD Million (2015-2020)
  • Table 130. Mexico Business Instant Messaging Software, by Features USD Million (2015-2020)
  • Table 131. Mexico Business Instant Messaging Software, by Languages Supported USD Million (2015-2020)
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Business Instant Messaging Software: by Deployment Mode(USD Million)
  • Table 143. Business Instant Messaging Software On-Premise , by Region USD Million (2021-2026)
  • Table 144. Business Instant Messaging Software Cloud-Based , by Region USD Million (2021-2026)
  • Table 145. Business Instant Messaging Software: by Organization Size(USD Million)
  • Table 146. Business Instant Messaging Software SMEs , by Region USD Million (2021-2026)
  • Table 147. Business Instant Messaging Software Large Enterprises , by Region USD Million (2021-2026)
  • Table 148. Business Instant Messaging Software: by Features(USD Million)
  • Table 149. Business Instant Messaging Software One-on-One messaging , by Region USD Million (2021-2026)
  • Table 150. Business Instant Messaging Software Group Conversations , by Region USD Million (2021-2026)
  • Table 151. Business Instant Messaging Software File Previews , by Region USD Million (2021-2026)
  • Table 152. Business Instant Messaging Software Voice-Video Calls , by Region USD Million (2021-2026)
  • Table 153. Business Instant Messaging Software Screen Share , by Region USD Million (2021-2026)
  • Table 154. Business Instant Messaging Software Burnout , by Region USD Million (2021-2026)
  • Table 155. Business Instant Messaging Software Forkout , by Region USD Million (2021-2026)
  • Table 156. Business Instant Messaging Software Others , by Region USD Million (2021-2026)
  • Table 157. Business Instant Messaging Software: by Languages Supported(USD Million)
  • Table 158. Business Instant Messaging Software English , by Region USD Million (2021-2026)
  • Table 159. Business Instant Messaging Software Spanish , by Region USD Million (2021-2026)
  • Table 160. Business Instant Messaging Software German , by Region USD Million (2021-2026)
  • Table 161. Business Instant Messaging Software French , by Region USD Million (2021-2026)
  • Table 162. Business Instant Messaging Software Portuguese , by Region USD Million (2021-2026)
  • Table 163. Business Instant Messaging Software Others , by Region USD Million (2021-2026)
  • Table 164. South America Business Instant Messaging Software, by Country USD Million (2021-2026)
  • Table 165. South America Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 166. South America Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 167. South America Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 168. South America Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 169. Brazil Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 170. Brazil Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 171. Brazil Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 172. Brazil Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 173. Argentina Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 174. Argentina Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 175. Argentina Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 176. Argentina Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 177. Rest of South America Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 178. Rest of South America Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 179. Rest of South America Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 180. Rest of South America Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 181. Asia Pacific Business Instant Messaging Software, by Country USD Million (2021-2026)
  • Table 182. Asia Pacific Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 183. Asia Pacific Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 184. Asia Pacific Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 185. Asia Pacific Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 186. China Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 187. China Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 188. China Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 189. China Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 190. Japan Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 191. Japan Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 192. Japan Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 193. Japan Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 194. India Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 195. India Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 196. India Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 197. India Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 198. South Korea Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 199. South Korea Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 200. South Korea Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 201. South Korea Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 202. Taiwan Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 203. Taiwan Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 204. Taiwan Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 205. Taiwan Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 206. Australia Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 207. Australia Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 208. Australia Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 209. Australia Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 210. Rest of Asia-Pacific Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 211. Rest of Asia-Pacific Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 212. Rest of Asia-Pacific Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 213. Rest of Asia-Pacific Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 214. Europe Business Instant Messaging Software, by Country USD Million (2021-2026)
  • Table 215. Europe Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 216. Europe Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 217. Europe Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 218. Europe Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 219. Germany Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 220. Germany Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 221. Germany Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 222. Germany Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 223. France Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 224. France Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 225. France Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 226. France Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 227. Italy Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 228. Italy Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 229. Italy Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 230. Italy Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 231. United Kingdom Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 232. United Kingdom Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 233. United Kingdom Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 234. United Kingdom Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 235. Netherlands Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 236. Netherlands Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 237. Netherlands Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 238. Netherlands Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 239. Rest of Europe Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 240. Rest of Europe Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 241. Rest of Europe Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 242. Rest of Europe Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 243. MEA Business Instant Messaging Software, by Country USD Million (2021-2026)
  • Table 244. MEA Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 245. MEA Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 246. MEA Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 247. MEA Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 248. Middle East Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 249. Middle East Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 250. Middle East Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 251. Middle East Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 252. Africa Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 253. Africa Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 254. Africa Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 255. Africa Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 256. North America Business Instant Messaging Software, by Country USD Million (2021-2026)
  • Table 257. North America Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 258. North America Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 259. North America Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 260. North America Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 261. United States Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 262. United States Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 263. United States Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 264. United States Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 265. Canada Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 266. Canada Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 267. Canada Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 268. Canada Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 269. Mexico Business Instant Messaging Software, by Deployment Mode USD Million (2021-2026)
  • Table 270. Mexico Business Instant Messaging Software, by Organization Size USD Million (2021-2026)
  • Table 271. Mexico Business Instant Messaging Software, by Features USD Million (2021-2026)
  • Table 272. Mexico Business Instant Messaging Software, by Languages Supported USD Million (2021-2026)
  • Table 273. Research Programs/Design for This Report
  • Table 274. Key Data Information from Secondary Sources
  • Table 275. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Business Instant Messaging Software: by Deployment Mode USD Million (2015-2020)
  • Figure 5. Global Business Instant Messaging Software: by Organization Size USD Million (2015-2020)
  • Figure 6. Global Business Instant Messaging Software: by Features USD Million (2015-2020)
  • Figure 7. Global Business Instant Messaging Software: by Languages Supported USD Million (2015-2020)
  • Figure 8. South America Business Instant Messaging Software Share (%), by Country
  • Figure 9. Asia Pacific Business Instant Messaging Software Share (%), by Country
  • Figure 10. Europe Business Instant Messaging Software Share (%), by Country
  • Figure 11. MEA Business Instant Messaging Software Share (%), by Country
  • Figure 12. North America Business Instant Messaging Software Share (%), by Country
  • Figure 13. Global Business Instant Messaging Software share by Players 2020 (%)
  • Figure 14. Global Business Instant Messaging Software share by Players (Top 3) 2020(%)
  • Figure 15. Global Business Instant Messaging Software share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 18. Zendesk (United States) Revenue: by Geography 2020
  • Figure 19. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 20. Salesforce (United States) Revenue: by Geography 2020
  • Figure 21. Skype (United States) Revenue, Net Income and Gross profit
  • Figure 22. Skype (United States) Revenue: by Geography 2020
  • Figure 23. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 24. Microsoft (United States) Revenue: by Geography 2020
  • Figure 25. Podium (United States) Revenue, Net Income and Gross profit
  • Figure 26. Podium (United States) Revenue: by Geography 2020
  • Figure 27. Google (United States) Revenue, Net Income and Gross profit
  • Figure 28. Google (United States) Revenue: by Geography 2020
  • Figure 29. Verizon (United States) Revenue, Net Income and Gross profit
  • Figure 30. Verizon (United States) Revenue: by Geography 2020
  • Figure 31. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 32. Oracle (United States) Revenue: by Geography 2020
  • Figure 33. MangoApps Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 34. MangoApps Inc. (United States) Revenue: by Geography 2020
  • Figure 35. Zoho (India) Revenue, Net Income and Gross profit
  • Figure 36. Zoho (India) Revenue: by Geography 2020
  • Figure 37. Global Business Instant Messaging Software: by Deployment Mode USD Million (2021-2026)
  • Figure 38. Global Business Instant Messaging Software: by Organization Size USD Million (2021-2026)
  • Figure 39. Global Business Instant Messaging Software: by Features USD Million (2021-2026)
  • Figure 40. Global Business Instant Messaging Software: by Languages Supported USD Million (2021-2026)
  • Figure 41. South America Business Instant Messaging Software Share (%), by Country
  • Figure 42. Asia Pacific Business Instant Messaging Software Share (%), by Country
  • Figure 43. Europe Business Instant Messaging Software Share (%), by Country
  • Figure 44. MEA Business Instant Messaging Software Share (%), by Country
  • Figure 45. North America Business Instant Messaging Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Zendesk (United States)
  • Salesforce (United States)
  • Skype (United States)
  • Microsoft (United States)
  • Podium (United States)
  • Google (United States)
  • Verizon (United States)
  • Oracle (United States)
  • MangoApps Inc. (United States)
  • Zoho (India)
Additional players considered in the study are as follows:
Nextiva (United States) , Flock (United States) , Talkspirit (France) , HelpCrunch (United States) , Liscio (United States) , LiveAgent (Slovakia)
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Key Highlights of Report


Sep 2021 236 Pages 84 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Business Instant Messaging Software Quantitative research analysis
Global Business Instant Messaging Software Qualitative Industry Analysis
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Historical year: 2016-2020; Base year: 2020; Forecast period: 2021 to 2026
Companies that are profiled in Global Business Instant Messaging Software Market are Zendesk (United States), Salesforce (United States), Skype (United States), Microsoft (United States), Podium (United States), Google (United States), Verizon (United States), Oracle (United States), MangoApps Inc. (United States) and Zoho (India) etc.
Business instant messaging software provides internal messaging as an internal messaging for business with the help of the massaging application. This also facilitates one-on-one, direct messaging as well as messaging within predefined groups and teams. With the growing demand of the business instant messaging software eliminates back-and-forth emails sent for simple questions or concerns. Business instant messaging products provide an internal space to quickly address co-workers without using informal means such as texting from a personal phone number.

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