Global CCaaS Software

CCaaS Software Comprehensive Study by Organization Size (SMEs, Large Enterprises), Deployment (On-premises, Cloud-based, Others) Players and Region - Global Market Outlook to 2027

CCaaS Software Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is CCaaS Software Market?

The CCaaS software deployment model enables businesses to only spend money on the technology they actually require. It is often run by a vendor to cut down on the costs associated with IT, integration, and support. In contact centers, CCaaS solutions are most frequently implemented as cloud-based CX solutions, however there are specific situations where an on-premise CCaaS software solution is preferable.

Highlights from CCaaS Software Market Study
AttributesDetails
Study Period2017-2027
Base Year2021
UnitValue (USD Million)
Key Companies ProfiledNICE Systems Ltd. (Israel), SAP SE (Sweden), Oracle Corporation (United States), IBM Corporation (United States), Genesys (United States), Cisco Systems, Inc. (United States), Avaya Inc. (United States), Amazon Web Services (United States), Atos SE (France) and Alcatel-Lucolent Enterprise (France)


The companies are concentrating on releasing innovative cloud-based solutions powered by modern technology and AI. To keep up with the rising demand from customers for better tools, many businesses are boosting their investments in cloud platforms.

NICE Systems Ltd. (Israel), SAP SE (Sweden), Oracle Corporation (United States), IBM Corporation (United States), Genesys (United States), Cisco Systems, Inc. (United States), Avaya Inc. (United States), Amazon Web Services (United States), Atos SE (France) and Alcatel-Lucolent Enterprise (France) are some of the key players profiled in the study.

CCaaS Software Market Segmentation:
ScopeSub-Segments
Organization SizeSMEs,Large Enterprises
DeploymentOn-premises,Cloud-based,Others


On the basis of geography, the market of CCaaS Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Advancements in Technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP)

Market Growth Drivers:
The emergence of Social Media as a Medium for Customer Contact and Demand for CR Models to Better Engage clients in a Competitive Industry

Challenges:
Lack of Hardware and Software Maintenance

Restraints:
High Initial Investments and Concerns with the Data Privacy and Security

Opportunities:
Growing Demand for the Digital Resources and Preference for Work from Home Enabling Flexible Work Hours

Key Target Audience
CCaaS Software Developers, Regulatory Bodies, Potential Investors, New Entrants, Research and Development Institutes and Others

Market Leaders & Development Strategies
In 2021, Broadvoice acquired Aveiro. This transaction brings instant synergies for both companies. GoContact offers a variety of contact center solutions, including cloud platform as a service (CPaaS) options and a custom cloud-native voice platform.
In 2022, Google announces the CCaaS solution with its very own contact center as a service in partnership with ujet. Google will white label the ujet cloud contact center solution to provide enterprises with an integrated CCaaS and AI offer.


Report Objectives / Segmentation Covered

By Organization Size
  • SMEs
  • Large Enterprises

By Deployment
  • On-premises
  • Cloud-based
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. The emergence of Social Media as a Medium for Customer Contact
      • 3.2.2. Demand for CR Models to Better Engage clients in a Competitive Industry
    • 3.3. Market Challenges
      • 3.3.1. Lack of Hardware and Software Maintenance
    • 3.4. Market Trends
      • 3.4.1. Advancements in Technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP)
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global CCaaS Software, by Organization Size, Deployment and Region (value and price ) (2016-2021)
    • 5.1. Introduction
    • 5.2. Global CCaaS Software (Value)
      • 5.2.1. Global CCaaS Software by: Organization Size (Value)
        • 5.2.1.1. SMEs
        • 5.2.1.2. Large Enterprises
      • 5.2.2. Global CCaaS Software by: Deployment (Value)
        • 5.2.2.1. On-premises
        • 5.2.2.2. Cloud-based
        • 5.2.2.3. Others
      • 5.2.3. Global CCaaS Software Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Australia
          • 5.2.3.2.6. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
    • 5.3. Global CCaaS Software (Price)
  • 6. CCaaS Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. NICE Systems Ltd. (Israel)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. SAP SE (Sweden)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Oracle Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. IBM Corporation (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Genesys (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Cisco Systems, Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Avaya Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Amazon Web Services (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Atos SE (France)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Alcatel-Lucolent Enterprise (France)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global CCaaS Software Sale, by Organization Size, Deployment and Region (value and price ) (2022-2027)
    • 7.1. Introduction
    • 7.2. Global CCaaS Software (Value)
      • 7.2.1. Global CCaaS Software by: Organization Size (Value)
        • 7.2.1.1. SMEs
        • 7.2.1.2. Large Enterprises
      • 7.2.2. Global CCaaS Software by: Deployment (Value)
        • 7.2.2.1. On-premises
        • 7.2.2.2. Cloud-based
        • 7.2.2.3. Others
      • 7.2.3. Global CCaaS Software Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Australia
          • 7.2.3.2.6. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
    • 7.3. Global CCaaS Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. CCaaS Software: by Organization Size(USD Million)
  • Table 2. CCaaS Software SMEs , by Region USD Million (2016-2021)
  • Table 3. CCaaS Software Large Enterprises , by Region USD Million (2016-2021)
  • Table 4. CCaaS Software: by Deployment(USD Million)
  • Table 5. CCaaS Software On-premises , by Region USD Million (2016-2021)
  • Table 6. CCaaS Software Cloud-based , by Region USD Million (2016-2021)
  • Table 7. CCaaS Software Others , by Region USD Million (2016-2021)
  • Table 8. South America CCaaS Software, by Country USD Million (2016-2021)
  • Table 9. South America CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 10. South America CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 11. Brazil CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 12. Brazil CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 13. Argentina CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 14. Argentina CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 15. Rest of South America CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 16. Rest of South America CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 17. Asia Pacific CCaaS Software, by Country USD Million (2016-2021)
  • Table 18. Asia Pacific CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 19. Asia Pacific CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 20. China CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 21. China CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 22. Japan CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 23. Japan CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 24. India CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 25. India CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 26. South Korea CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 27. South Korea CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 28. Australia CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 29. Australia CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 30. Rest of Asia-Pacific CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 31. Rest of Asia-Pacific CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 32. Europe CCaaS Software, by Country USD Million (2016-2021)
  • Table 33. Europe CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 34. Europe CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 35. Germany CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 36. Germany CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 37. France CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 38. France CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 39. Italy CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 40. Italy CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 41. United Kingdom CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 42. United Kingdom CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 43. Netherlands CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 44. Netherlands CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 45. Rest of Europe CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 46. Rest of Europe CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 47. MEA CCaaS Software, by Country USD Million (2016-2021)
  • Table 48. MEA CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 49. MEA CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 50. Middle East CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 51. Middle East CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 52. Africa CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 53. Africa CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 54. North America CCaaS Software, by Country USD Million (2016-2021)
  • Table 55. North America CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 56. North America CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 57. United States CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 58. United States CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 59. Canada CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 60. Canada CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 61. Mexico CCaaS Software, by Organization Size USD Million (2016-2021)
  • Table 62. Mexico CCaaS Software, by Deployment USD Million (2016-2021)
  • Table 63. Company Basic Information, Sales Area and Its Competitors
  • Table 64. Company Basic Information, Sales Area and Its Competitors
  • Table 65. Company Basic Information, Sales Area and Its Competitors
  • Table 66. Company Basic Information, Sales Area and Its Competitors
  • Table 67. Company Basic Information, Sales Area and Its Competitors
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. CCaaS Software: by Organization Size(USD Million)
  • Table 74. CCaaS Software SMEs , by Region USD Million (2022-2027)
  • Table 75. CCaaS Software Large Enterprises , by Region USD Million (2022-2027)
  • Table 76. CCaaS Software: by Deployment(USD Million)
  • Table 77. CCaaS Software On-premises , by Region USD Million (2022-2027)
  • Table 78. CCaaS Software Cloud-based , by Region USD Million (2022-2027)
  • Table 79. CCaaS Software Others , by Region USD Million (2022-2027)
  • Table 80. South America CCaaS Software, by Country USD Million (2022-2027)
  • Table 81. South America CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 82. South America CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 83. Brazil CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 84. Brazil CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 85. Argentina CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 86. Argentina CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 87. Rest of South America CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 88. Rest of South America CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 89. Asia Pacific CCaaS Software, by Country USD Million (2022-2027)
  • Table 90. Asia Pacific CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 91. Asia Pacific CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 92. China CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 93. China CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 94. Japan CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 95. Japan CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 96. India CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 97. India CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 98. South Korea CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 99. South Korea CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 100. Australia CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 101. Australia CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 102. Rest of Asia-Pacific CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 103. Rest of Asia-Pacific CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 104. Europe CCaaS Software, by Country USD Million (2022-2027)
  • Table 105. Europe CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 106. Europe CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 107. Germany CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 108. Germany CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 109. France CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 110. France CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 111. Italy CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 112. Italy CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 113. United Kingdom CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 114. United Kingdom CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 115. Netherlands CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 116. Netherlands CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 117. Rest of Europe CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 118. Rest of Europe CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 119. MEA CCaaS Software, by Country USD Million (2022-2027)
  • Table 120. MEA CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 121. MEA CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 122. Middle East CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 123. Middle East CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 124. Africa CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 125. Africa CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 126. North America CCaaS Software, by Country USD Million (2022-2027)
  • Table 127. North America CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 128. North America CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 129. United States CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 130. United States CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 131. Canada CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 132. Canada CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 133. Mexico CCaaS Software, by Organization Size USD Million (2022-2027)
  • Table 134. Mexico CCaaS Software, by Deployment USD Million (2022-2027)
  • Table 135. Research Programs/Design for This Report
  • Table 136. Key Data Information from Secondary Sources
  • Table 137. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global CCaaS Software: by Organization Size USD Million (2016-2021)
  • Figure 5. Global CCaaS Software: by Deployment USD Million (2016-2021)
  • Figure 6. South America CCaaS Software Share (%), by Country
  • Figure 7. Asia Pacific CCaaS Software Share (%), by Country
  • Figure 8. Europe CCaaS Software Share (%), by Country
  • Figure 9. MEA CCaaS Software Share (%), by Country
  • Figure 10. North America CCaaS Software Share (%), by Country
  • Figure 11. Global CCaaS Software share by Players 2021 (%)
  • Figure 12. Global CCaaS Software share by Players (Top 3) 2021(%)
  • Figure 13. Global CCaaS Software share by Players (Top 5) 2021(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. NICE Systems Ltd. (Israel) Revenue, Net Income and Gross profit
  • Figure 16. NICE Systems Ltd. (Israel) Revenue: by Geography 2021
  • Figure 17. SAP SE (Sweden) Revenue, Net Income and Gross profit
  • Figure 18. SAP SE (Sweden) Revenue: by Geography 2021
  • Figure 19. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 20. Oracle Corporation (United States) Revenue: by Geography 2021
  • Figure 21. IBM Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 22. IBM Corporation (United States) Revenue: by Geography 2021
  • Figure 23. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 24. Genesys (United States) Revenue: by Geography 2021
  • Figure 25. Cisco Systems, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 26. Cisco Systems, Inc. (United States) Revenue: by Geography 2021
  • Figure 27. Avaya Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. Avaya Inc. (United States) Revenue: by Geography 2021
  • Figure 29. Amazon Web Services (United States) Revenue, Net Income and Gross profit
  • Figure 30. Amazon Web Services (United States) Revenue: by Geography 2021
  • Figure 31. Atos SE (France) Revenue, Net Income and Gross profit
  • Figure 32. Atos SE (France) Revenue: by Geography 2021
  • Figure 33. Alcatel-Lucolent Enterprise (France) Revenue, Net Income and Gross profit
  • Figure 34. Alcatel-Lucolent Enterprise (France) Revenue: by Geography 2021
  • Figure 35. Global CCaaS Software: by Organization Size USD Million (2022-2027)
  • Figure 36. Global CCaaS Software: by Deployment USD Million (2022-2027)
  • Figure 37. South America CCaaS Software Share (%), by Country
  • Figure 38. Asia Pacific CCaaS Software Share (%), by Country
  • Figure 39. Europe CCaaS Software Share (%), by Country
  • Figure 40. MEA CCaaS Software Share (%), by Country
  • Figure 41. North America CCaaS Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • NICE Systems Ltd. (Israel)
  • SAP SE (Sweden)
  • Oracle Corporation (United States)
  • IBM Corporation (United States)
  • Genesys (United States)
  • Cisco Systems, Inc. (United States)
  • Avaya Inc. (United States)
  • Amazon Web Services (United States)
  • Atos SE (France)
  • Alcatel-Lucolent Enterprise (France)
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Aug 2022 229 Pages 78 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Adopting HCM Software Comprehensive Study by Type (Talent Acquisition, Talent Management, HR Core Administration), Industries (Healthcare, Financial Services, Government/Non-Profit, Retail/Wholesale,...
$ 3650
Ship Management Software Comprehensive Study by Application (Rail Freight, Road Freight, Ocean Freight, Aviation Freight), Deployment Type (Cloud Based, On-Premise Based), Organisation Size (SMEs, L...
$ 3500
iPad Painting Software Comprehensive Study by Type (Picture, Video), Application (Individual Use, Commercial Use), Industry Vertical (Financial Industry, Education Industry, Healthcare Industry, Real...
$ 3750
Furniture Store Software Comprehensive Study by Deployment Mode (On-Premises, Cloud-Based), Platform (Mac, Windows, Linux), End-User (Individual, Enterprises (SMEs, Large Enterprises)) Players and Re...
$ 3500