Global Cloud Based ITSM
Global Cloud Based ITSM

Cloud Based ITSM Comprehensive Study by Type (Operations & Performance Management, Service Portfolio Management, Configuration & Change Management, Dashboard Analysis & Management, Other), Application (Government, BFSI, IT & Telecom, Energy & Utilities, Healthcare, Other), Cloud (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise (SMEs, Large enterprises) Players and Region - Global Market Outlook to 2026

Cloud Based ITSM Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Feb 2021 Edition 243 Pages 212 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global Cloud Based ITSM Market Overview:
Cloud-based ITSM is a cloud-managed service that helps organizations perform everything from the planning to the operation of IT (information technology) services. Cloud-based ITSM deals with the execution of information technology services particularly for the customerís needs. It is carried out by the IT service provider via the right processes, people and information technology. Information Technology Service Management (ITSM) is a set of well-defined services that focus on the management of IT infrastructure, components, business applications, and associated processes. The Cloud ITSM provides a cost-effective, reliable, scalable, and secure solution that can be used by state agencies to manage incidents, service requests, problems, and changes in support of customers and lines of business. The growing adoption of cloud technology worldwide has driven the market demand for cloud IT Service Management (ITSM).

Growth Drivers
  • Increasing Shift to Cloud-Based Technologies
  • Integration of Ai-Enabled Tools With ITSM Solutions

Market Trends
  • Benefits of Agile Implementation, Easy Deployment, and Opex Model

Roadblocks
  • Security and Privacy Concerns for Confidential Data and Business Processes

Opportunities
  • Growing Demand Among SMEs
  • Widespread Adoption of BYOD Trend and Increasing Mobile Workforce

Challenges
  • Lack of Standard Procedures and Integration Concerns With Traditional Architectures


Competitive Landscape:
The global market is highly competitive and consists of a limited number of providers who compete with each other. The intense competition, changing consumer spending patterns, demographic trends, and frequent changes in consumer preferences pose significant opportunities for market growth.
Some of the key players profiled in the report are ServiceNow (United States), HPE (United States), IBM (United States), BMC Software (United States), CA Technologies (United States), Cherwell Software (United States), Ivanti (United States), Citrix Systems (United States), Hornbill (United Kingdom) and Axios Systems (United States). Additionally, following companies can also be profiled that are part of our coverage like Efecte (Finland), ManageEngine (United States), EasyVista (United States), Atlassian (Australia) and Alemba (United Kingdom). Analyst at AMA Research see United States Players to retain maximum share of Global Cloud Based ITSM market by 2026. Considering Market by Cloud, the sub-segment i.e. Public Cloud will boost the Cloud Based ITSM market. Considering Market by Enterprise, the sub-segment i.e. SMEs will boost the Cloud Based ITSM market.

Available Customization:
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be provided prior to purchase

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Cloud Based ITSM market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Cloud Based ITSM market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes New Entrants/Investors, Analysts and Strategic Business Planners, Cloud Based IT Service Management (ITSM) Manufacturer, CIOs, CTOs, IT Directors, Managers in Medium-Sized Organizations, IT Workload Specialists In Enterprise Companies and Government Regulatory and Research Organizations.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.
Report Objectives / Segmentation Covered
By Type
  • Operations & Performance Management
  • Service Portfolio Management
  • Configuration & Change Management
  • Dashboard Analysis & Management
  • Other
By Application
  • Government
  • BFSI
  • IT & Telecom
  • Energy & Utilities
  • Healthcare
  • Other
By Cloud
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

By Enterprise
  • SMEs
  • Large enterprises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Shift to Cloud-Based Technologies
      • 3.2.2. Integration of Ai-Enabled Tools With ITSM Solutions
    • 3.3. Market Challenges
      • 3.3.1. Lack of Standard Procedures and Integration Concerns With Traditional Architectures
    • 3.4. Market Trends
      • 3.4.1. Benefits of Agile Implementation, Easy Deployment, and Opex Model
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Cloud Based ITSM, by Type, Application, Cloud, Enterprise and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Cloud Based ITSM (Value)
      • 5.2.1. Global Cloud Based ITSM by: Type (Value)
        • 5.2.1.1. Operations & Performance Management
        • 5.2.1.2. Service Portfolio Management
        • 5.2.1.3. Configuration & Change Management
        • 5.2.1.4. Dashboard Analysis & Management
        • 5.2.1.5. Other
      • 5.2.2. Global Cloud Based ITSM by: Application (Value)
        • 5.2.2.1. Government
        • 5.2.2.2. BFSI
        • 5.2.2.3. IT & Telecom
        • 5.2.2.4. Energy & Utilities
        • 5.2.2.5. Healthcare
        • 5.2.2.6. Other
      • 5.2.3. Global Cloud Based ITSM by: Cloud (Value)
        • 5.2.3.1. Public Cloud
        • 5.2.3.2. Private Cloud
        • 5.2.3.3. Hybrid Cloud
      • 5.2.4. Global Cloud Based ITSM by: Enterprise (Value)
        • 5.2.4.1. SMEs
        • 5.2.4.2. Large enterprises
      • 5.2.5. Global Cloud Based ITSM Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Cloud Based ITSM: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. ServiceNow (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. HPE (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. IBM (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. BMC Software (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. CA Technologies (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Cherwell Software (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Ivanti (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Citrix Systems (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Hornbill (United Kingdom)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Axios Systems (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Cloud Based ITSM Sale, by Type, Application, Cloud, Enterprise and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Cloud Based ITSM (Value)
      • 7.2.1. Global Cloud Based ITSM by: Type (Value)
        • 7.2.1.1. Operations & Performance Management
        • 7.2.1.2. Service Portfolio Management
        • 7.2.1.3. Configuration & Change Management
        • 7.2.1.4. Dashboard Analysis & Management
        • 7.2.1.5. Other
      • 7.2.2. Global Cloud Based ITSM by: Application (Value)
        • 7.2.2.1. Government
        • 7.2.2.2. BFSI
        • 7.2.2.3. IT & Telecom
        • 7.2.2.4. Energy & Utilities
        • 7.2.2.5. Healthcare
        • 7.2.2.6. Other
      • 7.2.3. Global Cloud Based ITSM by: Cloud (Value)
        • 7.2.3.1. Public Cloud
        • 7.2.3.2. Private Cloud
        • 7.2.3.3. Hybrid Cloud
      • 7.2.4. Global Cloud Based ITSM by: Enterprise (Value)
        • 7.2.4.1. SMEs
        • 7.2.4.2. Large enterprises
      • 7.2.5. Global Cloud Based ITSM Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Cloud Based ITSM: by Type(USD Million)
  • Table 2. Cloud Based ITSM Operations & Performance Management , by Region USD Million (2015-2020)
  • Table 3. Cloud Based ITSM Service Portfolio Management , by Region USD Million (2015-2020)
  • Table 4. Cloud Based ITSM Configuration & Change Management , by Region USD Million (2015-2020)
  • Table 5. Cloud Based ITSM Dashboard Analysis & Management , by Region USD Million (2015-2020)
  • Table 6. Cloud Based ITSM Other , by Region USD Million (2015-2020)
  • Table 7. Cloud Based ITSM: by Application(USD Million)
  • Table 8. Cloud Based ITSM Government , by Region USD Million (2015-2020)
  • Table 9. Cloud Based ITSM BFSI , by Region USD Million (2015-2020)
  • Table 10. Cloud Based ITSM IT & Telecom , by Region USD Million (2015-2020)
  • Table 11. Cloud Based ITSM Energy & Utilities , by Region USD Million (2015-2020)
  • Table 12. Cloud Based ITSM Healthcare , by Region USD Million (2015-2020)
  • Table 13. Cloud Based ITSM Other , by Region USD Million (2015-2020)
  • Table 14. Cloud Based ITSM: by Cloud(USD Million)
  • Table 15. Cloud Based ITSM Public Cloud , by Region USD Million (2015-2020)
  • Table 16. Cloud Based ITSM Private Cloud , by Region USD Million (2015-2020)
  • Table 17. Cloud Based ITSM Hybrid Cloud , by Region USD Million (2015-2020)
  • Table 18. Cloud Based ITSM: by Enterprise(USD Million)
  • Table 19. Cloud Based ITSM SMEs , by Region USD Million (2015-2020)
  • Table 20. Cloud Based ITSM Large enterprises , by Region USD Million (2015-2020)
  • Table 21. South America Cloud Based ITSM, by Country USD Million (2015-2020)
  • Table 22. South America Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 23. South America Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 24. South America Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 25. South America Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 26. Brazil Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 27. Brazil Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 28. Brazil Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 29. Brazil Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 30. Argentina Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 31. Argentina Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 32. Argentina Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 33. Argentina Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 34. Rest of South America Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 35. Rest of South America Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 36. Rest of South America Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 37. Rest of South America Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 38. Asia Pacific Cloud Based ITSM, by Country USD Million (2015-2020)
  • Table 39. Asia Pacific Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 40. Asia Pacific Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 41. Asia Pacific Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 42. Asia Pacific Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 43. China Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 44. China Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 45. China Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 46. China Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 47. Japan Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 48. Japan Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 49. Japan Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 50. Japan Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 51. India Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 52. India Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 53. India Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 54. India Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 55. South Korea Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 56. South Korea Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 57. South Korea Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 58. South Korea Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 59. Taiwan Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 60. Taiwan Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 61. Taiwan Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 62. Taiwan Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 63. Australia Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 64. Australia Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 65. Australia Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 66. Australia Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 68. Rest of Asia-Pacific Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 69. Rest of Asia-Pacific Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 70. Rest of Asia-Pacific Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 71. Europe Cloud Based ITSM, by Country USD Million (2015-2020)
  • Table 72. Europe Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 73. Europe Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 74. Europe Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 75. Europe Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 76. Germany Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 77. Germany Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 78. Germany Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 79. Germany Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 80. France Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 81. France Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 82. France Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 83. France Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 84. Italy Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 85. Italy Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 86. Italy Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 87. Italy Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 88. United Kingdom Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 89. United Kingdom Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 90. United Kingdom Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 91. United Kingdom Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 92. Netherlands Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 93. Netherlands Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 94. Netherlands Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 95. Netherlands Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 96. Rest of Europe Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 97. Rest of Europe Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 98. Rest of Europe Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 99. Rest of Europe Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 100. MEA Cloud Based ITSM, by Country USD Million (2015-2020)
  • Table 101. MEA Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 102. MEA Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 103. MEA Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 104. MEA Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 105. Middle East Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 106. Middle East Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 107. Middle East Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 108. Middle East Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 109. Africa Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 110. Africa Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 111. Africa Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 112. Africa Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 113. North America Cloud Based ITSM, by Country USD Million (2015-2020)
  • Table 114. North America Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 115. North America Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 116. North America Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 117. North America Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 118. United States Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 119. United States Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 120. United States Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 121. United States Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 122. Canada Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 123. Canada Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 124. Canada Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 125. Canada Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 126. Mexico Cloud Based ITSM, by Type USD Million (2015-2020)
  • Table 127. Mexico Cloud Based ITSM, by Application USD Million (2015-2020)
  • Table 128. Mexico Cloud Based ITSM, by Cloud USD Million (2015-2020)
  • Table 129. Mexico Cloud Based ITSM, by Enterprise USD Million (2015-2020)
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Cloud Based ITSM: by Type(USD Million)
  • Table 141. Cloud Based ITSM Operations & Performance Management , by Region USD Million (2021-2026)
  • Table 142. Cloud Based ITSM Service Portfolio Management , by Region USD Million (2021-2026)
  • Table 143. Cloud Based ITSM Configuration & Change Management , by Region USD Million (2021-2026)
  • Table 144. Cloud Based ITSM Dashboard Analysis & Management , by Region USD Million (2021-2026)
  • Table 145. Cloud Based ITSM Other , by Region USD Million (2021-2026)
  • Table 146. Cloud Based ITSM: by Application(USD Million)
  • Table 147. Cloud Based ITSM Government , by Region USD Million (2021-2026)
  • Table 148. Cloud Based ITSM BFSI , by Region USD Million (2021-2026)
  • Table 149. Cloud Based ITSM IT & Telecom , by Region USD Million (2021-2026)
  • Table 150. Cloud Based ITSM Energy & Utilities , by Region USD Million (2021-2026)
  • Table 151. Cloud Based ITSM Healthcare , by Region USD Million (2021-2026)
  • Table 152. Cloud Based ITSM Other , by Region USD Million (2021-2026)
  • Table 153. Cloud Based ITSM: by Cloud(USD Million)
  • Table 154. Cloud Based ITSM Public Cloud , by Region USD Million (2021-2026)
  • Table 155. Cloud Based ITSM Private Cloud , by Region USD Million (2021-2026)
  • Table 156. Cloud Based ITSM Hybrid Cloud , by Region USD Million (2021-2026)
  • Table 157. Cloud Based ITSM: by Enterprise(USD Million)
  • Table 158. Cloud Based ITSM SMEs , by Region USD Million (2021-2026)
  • Table 159. Cloud Based ITSM Large enterprises , by Region USD Million (2021-2026)
  • Table 160. South America Cloud Based ITSM, by Country USD Million (2021-2026)
  • Table 161. South America Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 162. South America Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 163. South America Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 164. South America Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 165. Brazil Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 166. Brazil Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 167. Brazil Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 168. Brazil Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 169. Argentina Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 170. Argentina Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 171. Argentina Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 172. Argentina Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 173. Rest of South America Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 174. Rest of South America Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 175. Rest of South America Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 176. Rest of South America Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 177. Asia Pacific Cloud Based ITSM, by Country USD Million (2021-2026)
  • Table 178. Asia Pacific Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 179. Asia Pacific Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 180. Asia Pacific Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 181. Asia Pacific Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 182. China Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 183. China Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 184. China Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 185. China Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 186. Japan Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 187. Japan Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 188. Japan Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 189. Japan Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 190. India Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 191. India Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 192. India Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 193. India Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 194. South Korea Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 195. South Korea Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 196. South Korea Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 197. South Korea Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 198. Taiwan Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 199. Taiwan Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 200. Taiwan Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 201. Taiwan Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 202. Australia Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 203. Australia Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 204. Australia Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 205. Australia Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 206. Rest of Asia-Pacific Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 207. Rest of Asia-Pacific Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 208. Rest of Asia-Pacific Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 209. Rest of Asia-Pacific Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 210. Europe Cloud Based ITSM, by Country USD Million (2021-2026)
  • Table 211. Europe Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 212. Europe Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 213. Europe Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 214. Europe Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 215. Germany Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 216. Germany Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 217. Germany Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 218. Germany Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 219. France Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 220. France Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 221. France Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 222. France Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 223. Italy Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 224. Italy Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 225. Italy Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 226. Italy Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 227. United Kingdom Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 228. United Kingdom Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 229. United Kingdom Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 230. United Kingdom Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 231. Netherlands Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 232. Netherlands Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 233. Netherlands Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 234. Netherlands Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 235. Rest of Europe Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 236. Rest of Europe Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 237. Rest of Europe Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 238. Rest of Europe Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 239. MEA Cloud Based ITSM, by Country USD Million (2021-2026)
  • Table 240. MEA Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 241. MEA Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 242. MEA Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 243. MEA Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 244. Middle East Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 245. Middle East Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 246. Middle East Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 247. Middle East Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 248. Africa Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 249. Africa Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 250. Africa Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 251. Africa Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 252. North America Cloud Based ITSM, by Country USD Million (2021-2026)
  • Table 253. North America Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 254. North America Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 255. North America Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 256. North America Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 257. United States Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 258. United States Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 259. United States Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 260. United States Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 261. Canada Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 262. Canada Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 263. Canada Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 264. Canada Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 265. Mexico Cloud Based ITSM, by Type USD Million (2021-2026)
  • Table 266. Mexico Cloud Based ITSM, by Application USD Million (2021-2026)
  • Table 267. Mexico Cloud Based ITSM, by Cloud USD Million (2021-2026)
  • Table 268. Mexico Cloud Based ITSM, by Enterprise USD Million (2021-2026)
  • Table 269. Research Programs/Design for This Report
  • Table 270. Key Data Information from Secondary Sources
  • Table 271. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Cloud Based ITSM: by Type USD Million (2015-2020)
  • Figure 5. Global Cloud Based ITSM: by Application USD Million (2015-2020)
  • Figure 6. Global Cloud Based ITSM: by Cloud USD Million (2015-2020)
  • Figure 7. Global Cloud Based ITSM: by Enterprise USD Million (2015-2020)
  • Figure 8. South America Cloud Based ITSM Share (%), by Country
  • Figure 9. Asia Pacific Cloud Based ITSM Share (%), by Country
  • Figure 10. Europe Cloud Based ITSM Share (%), by Country
  • Figure 11. MEA Cloud Based ITSM Share (%), by Country
  • Figure 12. North America Cloud Based ITSM Share (%), by Country
  • Figure 13. Global Cloud Based ITSM share by Players 2020 (%)
  • Figure 14. Global Cloud Based ITSM share by Players (Top 3) 2020(%)
  • Figure 15. Global Cloud Based ITSM share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. ServiceNow (United States) Revenue, Net Income and Gross profit
  • Figure 18. ServiceNow (United States) Revenue: by Geography 2020
  • Figure 19. HPE (United States) Revenue, Net Income and Gross profit
  • Figure 20. HPE (United States) Revenue: by Geography 2020
  • Figure 21. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 22. IBM (United States) Revenue: by Geography 2020
  • Figure 23. BMC Software (United States) Revenue, Net Income and Gross profit
  • Figure 24. BMC Software (United States) Revenue: by Geography 2020
  • Figure 25. CA Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 26. CA Technologies (United States) Revenue: by Geography 2020
  • Figure 27. Cherwell Software (United States) Revenue, Net Income and Gross profit
  • Figure 28. Cherwell Software (United States) Revenue: by Geography 2020
  • Figure 29. Ivanti (United States) Revenue, Net Income and Gross profit
  • Figure 30. Ivanti (United States) Revenue: by Geography 2020
  • Figure 31. Citrix Systems (United States) Revenue, Net Income and Gross profit
  • Figure 32. Citrix Systems (United States) Revenue: by Geography 2020
  • Figure 33. Hornbill (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 34. Hornbill (United Kingdom) Revenue: by Geography 2020
  • Figure 35. Axios Systems (United States) Revenue, Net Income and Gross profit
  • Figure 36. Axios Systems (United States) Revenue: by Geography 2020
  • Figure 37. Global Cloud Based ITSM: by Type USD Million (2021-2026)
  • Figure 38. Global Cloud Based ITSM: by Application USD Million (2021-2026)
  • Figure 39. Global Cloud Based ITSM: by Cloud USD Million (2021-2026)
  • Figure 40. Global Cloud Based ITSM: by Enterprise USD Million (2021-2026)
  • Figure 41. South America Cloud Based ITSM Share (%), by Country
  • Figure 42. Asia Pacific Cloud Based ITSM Share (%), by Country
  • Figure 43. Europe Cloud Based ITSM Share (%), by Country
  • Figure 44. MEA Cloud Based ITSM Share (%), by Country
  • Figure 45. North America Cloud Based ITSM Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • ServiceNow (United States)
  • HPE (United States)
  • IBM (United States)
  • BMC Software (United States)
  • CA Technologies (United States)
  • Cherwell Software (United States)
  • Ivanti (United States)
  • Citrix Systems (United States)
  • Hornbill (United Kingdom)
  • Axios Systems (United States)
Additional players considered in the study are as follows:
Efecte (Finland) , ManageEngine (United States) , EasyVista (United States) , Atlassian (Australia) , Alemba (United Kingdom)
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