Global IT Service Management Tools Software

IT Service Management Tools Software Comprehensive Study by Application (Large Enterprise, Small And Medium Enterprise), Pricing Option (Monthly Subscription, Annual Subscription, License), Deployment (Cloud-based, Web-based), Features (Asset Discovery and Management, Metrics, Analytics, BI & Reporting, Multi-cloud Support, Configuration Management, Others) Players and Region - Global Market Outlook to 2030

IT Service Management Tools Software Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About IT Service Management Tools Software
IT service management tools software automates the process of managing the infrastructure and operations in providing efficient IT services and delivering the aimed business value to different organizations. The software provides asset discovery and management, metrics, analytics, BI & reporting, multi-cloud support, and configuration management in delivering IT services. It manages the IT as stacks of individual components and delivers end-to-end services on time.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)


Competition among existing players is due to the IT Service Management Tools Software market share occupied by leading players. The industry leader is engaged in offering innovative and superior quality products to cater to the ever-growing demand for IT Service Management Tools Software Market. The companies are implementing strategic activities such as acquisitions and mergers along with collaboration with companies in other industries to aid them in improving sustenance and maintaining their competitive advantage. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global IT Service Management Tools Software market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

TOPdesk (Netherlands), SolarWinds Worldwide, LLC (United States), Spiceworks Inc. (United States), Atlassian (Australia), SysAid Technologies Ltd. (Israel), Micro Focus (United Kingdom), Freshservice (United States), Cherwell Software, LLC. (Ivanti) (United States) and Microsoft Corporation (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Zendesk (United States), Cherwell Software, LLC (United States) and Others.

Segmentation Overview
AMA Research has segmented the market of Global IT Service Management Tools Software market by , Application (Large Enterprise and Small And Medium Enterprise) and Region.



On the basis of geography, the market of IT Service Management Tools Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Pricing Option, the sub-segment i.e. Monthly Subscription will boost the IT Service Management Tools Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment, the sub-segment i.e. Cloud-based will boost the IT Service Management Tools Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Features, the sub-segment i.e. Asset Discovery and Management will boost the IT Service Management Tools Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Emerging Focus on HR Support with Enterprise Service Management and Integration of Added IT Chatbot Support in IT Service Management Tools Software

Market Growth Drivers:
Growing IT & Telecom Industry Worldwide and Need for Automation in Managing IT as Stacks and Delivering End-to-End Services

Challenges:
Regulatory Compliances with the IT Service Management Tools Software

Restraints:
Compatability Related Problems with ITSM Frameworks Integrated with all IT Related Services/Software

Opportunities:
Surging Demand for the Expanded ITSM Automation in Various Business Operation will Boost the IT Service Management Tools Software Market

Market Leaders and their expansionary development strategies

In November 2020, Atlassian doubles down on ITSM - announced the launch of Jira Service Management. The launch of a new ITSM product suite - Jira Service Management. The move signals the company's ambitions not just in IT service management, but enterprise service management more broadly. Atlassian appears to be following closely the path of ServiceNow, which began its journey in the ITSM market but has since broadened its scope to all organization workflows.


Key Target Audience
IT Service Management Tools Software Developers, IT Service Management Tools Software Industry Association, Research and Development Institutes, Potential Investors, Regulatory Bodies and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Application
  • Large Enterprise
  • Small And Medium Enterprise
By Pricing Option
  • Monthly Subscription
  • Annual Subscription
  • License

By Deployment
  • Cloud-based
  • Web-based

By Features
  • Asset Discovery and Management
  • Metrics, Analytics, BI & Reporting
  • Multi-cloud Support
  • Configuration Management
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing IT & Telecom Industry Worldwide
      • 3.2.2. Need for Automation in Managing IT as Stacks and Delivering End-to-End Services
    • 3.3. Market Challenges
      • 3.3.1. Regulatory Compliances with the IT Service Management Tools Software
    • 3.4. Market Trends
      • 3.4.1. Emerging Focus on HR Support with Enterprise Service Management
      • 3.4.2. Integration of Added IT Chatbot Support in IT Service Management Tools Software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global IT Service Management Tools Software, by Application, Pricing Option, Deployment, Features and Region (value) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global IT Service Management Tools Software (Value)
      • 5.2.1. Global IT Service Management Tools Software by: Application (Value)
        • 5.2.1.1. Large Enterprise
        • 5.2.1.2. Small And Medium Enterprise
      • 5.2.2. Global IT Service Management Tools Software by: Pricing Option (Value)
        • 5.2.2.1. Monthly Subscription
        • 5.2.2.2. Annual Subscription
        • 5.2.2.3. License
      • 5.2.3. Global IT Service Management Tools Software by: Deployment (Value)
        • 5.2.3.1. Cloud-based
        • 5.2.3.2. Web-based
      • 5.2.4. Global IT Service Management Tools Software by: Features (Value)
        • 5.2.4.1. Asset Discovery and Management
        • 5.2.4.2. Metrics, Analytics, BI & Reporting
        • 5.2.4.3. Multi-cloud Support
        • 5.2.4.4. Configuration Management
        • 5.2.4.5. Others
      • 5.2.5. Global IT Service Management Tools Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. IT Service Management Tools Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. TOPdesk (Netherlands)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. SolarWinds Worldwide, LLC (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Spiceworks Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Atlassian (Australia)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SysAid Technologies Ltd. (Israel)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Micro Focus (United Kingdom)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Freshservice (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Cherwell Software, LLC. (Ivanti) (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Microsoft Corporation (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
  • 7. Global IT Service Management Tools Software Sale, by Application, Pricing Option, Deployment, Features and Region (value) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global IT Service Management Tools Software (Value)
      • 7.2.1. Global IT Service Management Tools Software by: Application (Value)
        • 7.2.1.1. Large Enterprise
        • 7.2.1.2. Small And Medium Enterprise
      • 7.2.2. Global IT Service Management Tools Software by: Pricing Option (Value)
        • 7.2.2.1. Monthly Subscription
        • 7.2.2.2. Annual Subscription
        • 7.2.2.3. License
      • 7.2.3. Global IT Service Management Tools Software by: Deployment (Value)
        • 7.2.3.1. Cloud-based
        • 7.2.3.2. Web-based
      • 7.2.4. Global IT Service Management Tools Software by: Features (Value)
        • 7.2.4.1. Asset Discovery and Management
        • 7.2.4.2. Metrics, Analytics, BI & Reporting
        • 7.2.4.3. Multi-cloud Support
        • 7.2.4.4. Configuration Management
        • 7.2.4.5. Others
      • 7.2.5. Global IT Service Management Tools Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. IT Service Management Tools Software: by Application(USD Million)
  • Table 2. IT Service Management Tools Software Large Enterprise , by Region USD Million (2018-2023)
  • Table 3. IT Service Management Tools Software Small And Medium Enterprise , by Region USD Million (2018-2023)
  • Table 4. IT Service Management Tools Software: by Pricing Option(USD Million)
  • Table 5. IT Service Management Tools Software Monthly Subscription , by Region USD Million (2018-2023)
  • Table 6. IT Service Management Tools Software Annual Subscription , by Region USD Million (2018-2023)
  • Table 7. IT Service Management Tools Software License , by Region USD Million (2018-2023)
  • Table 8. IT Service Management Tools Software: by Deployment(USD Million)
  • Table 9. IT Service Management Tools Software Cloud-based , by Region USD Million (2018-2023)
  • Table 10. IT Service Management Tools Software Web-based , by Region USD Million (2018-2023)
  • Table 11. IT Service Management Tools Software: by Features(USD Million)
  • Table 12. IT Service Management Tools Software Asset Discovery and Management , by Region USD Million (2018-2023)
  • Table 13. IT Service Management Tools Software Metrics, Analytics, BI & Reporting , by Region USD Million (2018-2023)
  • Table 14. IT Service Management Tools Software Multi-cloud Support , by Region USD Million (2018-2023)
  • Table 15. IT Service Management Tools Software Configuration Management , by Region USD Million (2018-2023)
  • Table 16. IT Service Management Tools Software Others , by Region USD Million (2018-2023)
  • Table 17. South America IT Service Management Tools Software, by Country USD Million (2018-2023)
  • Table 18. South America IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 19. South America IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 20. South America IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 21. South America IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 22. Brazil IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 23. Brazil IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 24. Brazil IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 25. Brazil IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 26. Argentina IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 27. Argentina IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 28. Argentina IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 29. Argentina IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 30. Rest of South America IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 31. Rest of South America IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 32. Rest of South America IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 33. Rest of South America IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 34. Asia Pacific IT Service Management Tools Software, by Country USD Million (2018-2023)
  • Table 35. Asia Pacific IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 36. Asia Pacific IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 37. Asia Pacific IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 38. Asia Pacific IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 39. China IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 40. China IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 41. China IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 42. China IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 43. Japan IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 44. Japan IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 45. Japan IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 46. Japan IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 47. India IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 48. India IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 49. India IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 50. India IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 51. South Korea IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 52. South Korea IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 53. South Korea IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 54. South Korea IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 55. Taiwan IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 56. Taiwan IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 57. Taiwan IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 58. Taiwan IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 59. Australia IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 60. Australia IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 61. Australia IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 62. Australia IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 63. Rest of Asia-Pacific IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 64. Rest of Asia-Pacific IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 67. Europe IT Service Management Tools Software, by Country USD Million (2018-2023)
  • Table 68. Europe IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 69. Europe IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 70. Europe IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 71. Europe IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 72. Germany IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 73. Germany IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 74. Germany IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 75. Germany IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 76. France IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 77. France IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 78. France IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 79. France IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 80. Italy IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 81. Italy IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 82. Italy IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 83. Italy IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 84. United Kingdom IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 85. United Kingdom IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 86. United Kingdom IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 87. United Kingdom IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 88. Netherlands IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 89. Netherlands IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 90. Netherlands IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 91. Netherlands IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 92. Rest of Europe IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 93. Rest of Europe IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 94. Rest of Europe IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 95. Rest of Europe IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 96. MEA IT Service Management Tools Software, by Country USD Million (2018-2023)
  • Table 97. MEA IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 98. MEA IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 99. MEA IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 100. MEA IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 101. Middle East IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 102. Middle East IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 103. Middle East IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 104. Middle East IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 105. Africa IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 106. Africa IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 107. Africa IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 108. Africa IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 109. North America IT Service Management Tools Software, by Country USD Million (2018-2023)
  • Table 110. North America IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 111. North America IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 112. North America IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 113. North America IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 114. United States IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 115. United States IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 116. United States IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 117. United States IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 118. Canada IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 119. Canada IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 120. Canada IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 121. Canada IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 122. Mexico IT Service Management Tools Software, by Application USD Million (2018-2023)
  • Table 123. Mexico IT Service Management Tools Software, by Pricing Option USD Million (2018-2023)
  • Table 124. Mexico IT Service Management Tools Software, by Deployment USD Million (2018-2023)
  • Table 125. Mexico IT Service Management Tools Software, by Features USD Million (2018-2023)
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. IT Service Management Tools Software: by Application(USD Million)
  • Table 136. IT Service Management Tools Software Large Enterprise , by Region USD Million (2025-2030)
  • Table 137. IT Service Management Tools Software Small And Medium Enterprise , by Region USD Million (2025-2030)
  • Table 138. IT Service Management Tools Software: by Pricing Option(USD Million)
  • Table 139. IT Service Management Tools Software Monthly Subscription , by Region USD Million (2025-2030)
  • Table 140. IT Service Management Tools Software Annual Subscription , by Region USD Million (2025-2030)
  • Table 141. IT Service Management Tools Software License , by Region USD Million (2025-2030)
  • Table 142. IT Service Management Tools Software: by Deployment(USD Million)
  • Table 143. IT Service Management Tools Software Cloud-based , by Region USD Million (2025-2030)
  • Table 144. IT Service Management Tools Software Web-based , by Region USD Million (2025-2030)
  • Table 145. IT Service Management Tools Software: by Features(USD Million)
  • Table 146. IT Service Management Tools Software Asset Discovery and Management , by Region USD Million (2025-2030)
  • Table 147. IT Service Management Tools Software Metrics, Analytics, BI & Reporting , by Region USD Million (2025-2030)
  • Table 148. IT Service Management Tools Software Multi-cloud Support , by Region USD Million (2025-2030)
  • Table 149. IT Service Management Tools Software Configuration Management , by Region USD Million (2025-2030)
  • Table 150. IT Service Management Tools Software Others , by Region USD Million (2025-2030)
  • Table 151. South America IT Service Management Tools Software, by Country USD Million (2025-2030)
  • Table 152. South America IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 153. South America IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 154. South America IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 155. South America IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 156. Brazil IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 157. Brazil IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 158. Brazil IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 159. Brazil IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 160. Argentina IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 161. Argentina IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 162. Argentina IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 163. Argentina IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 164. Rest of South America IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 165. Rest of South America IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 166. Rest of South America IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 167. Rest of South America IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 168. Asia Pacific IT Service Management Tools Software, by Country USD Million (2025-2030)
  • Table 169. Asia Pacific IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 170. Asia Pacific IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 171. Asia Pacific IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 172. Asia Pacific IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 173. China IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 174. China IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 175. China IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 176. China IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 177. Japan IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 178. Japan IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 179. Japan IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 180. Japan IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 181. India IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 182. India IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 183. India IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 184. India IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 185. South Korea IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 186. South Korea IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 187. South Korea IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 188. South Korea IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 189. Taiwan IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 190. Taiwan IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 191. Taiwan IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 192. Taiwan IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 193. Australia IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 194. Australia IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 195. Australia IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 196. Australia IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 197. Rest of Asia-Pacific IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 198. Rest of Asia-Pacific IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 199. Rest of Asia-Pacific IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 200. Rest of Asia-Pacific IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 201. Europe IT Service Management Tools Software, by Country USD Million (2025-2030)
  • Table 202. Europe IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 203. Europe IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 204. Europe IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 205. Europe IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 206. Germany IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 207. Germany IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 208. Germany IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 209. Germany IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 210. France IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 211. France IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 212. France IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 213. France IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 214. Italy IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 215. Italy IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 216. Italy IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 217. Italy IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 218. United Kingdom IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 219. United Kingdom IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 220. United Kingdom IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 221. United Kingdom IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 222. Netherlands IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 223. Netherlands IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 224. Netherlands IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 225. Netherlands IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 226. Rest of Europe IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 227. Rest of Europe IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 228. Rest of Europe IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 229. Rest of Europe IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 230. MEA IT Service Management Tools Software, by Country USD Million (2025-2030)
  • Table 231. MEA IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 232. MEA IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 233. MEA IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 234. MEA IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 235. Middle East IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 236. Middle East IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 237. Middle East IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 238. Middle East IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 239. Africa IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 240. Africa IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 241. Africa IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 242. Africa IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 243. North America IT Service Management Tools Software, by Country USD Million (2025-2030)
  • Table 244. North America IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 245. North America IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 246. North America IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 247. North America IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 248. United States IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 249. United States IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 250. United States IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 251. United States IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 252. Canada IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 253. Canada IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 254. Canada IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 255. Canada IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 256. Mexico IT Service Management Tools Software, by Application USD Million (2025-2030)
  • Table 257. Mexico IT Service Management Tools Software, by Pricing Option USD Million (2025-2030)
  • Table 258. Mexico IT Service Management Tools Software, by Deployment USD Million (2025-2030)
  • Table 259. Mexico IT Service Management Tools Software, by Features USD Million (2025-2030)
  • Table 260. Research Programs/Design for This Report
  • Table 261. Key Data Information from Secondary Sources
  • Table 262. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global IT Service Management Tools Software: by Application USD Million (2018-2023)
  • Figure 5. Global IT Service Management Tools Software: by Pricing Option USD Million (2018-2023)
  • Figure 6. Global IT Service Management Tools Software: by Deployment USD Million (2018-2023)
  • Figure 7. Global IT Service Management Tools Software: by Features USD Million (2018-2023)
  • Figure 8. South America IT Service Management Tools Software Share (%), by Country
  • Figure 9. Asia Pacific IT Service Management Tools Software Share (%), by Country
  • Figure 10. Europe IT Service Management Tools Software Share (%), by Country
  • Figure 11. MEA IT Service Management Tools Software Share (%), by Country
  • Figure 12. North America IT Service Management Tools Software Share (%), by Country
  • Figure 13. Global IT Service Management Tools Software share by Players 2023 (%)
  • Figure 14. Global IT Service Management Tools Software share by Players (Top 3) 2023(%)
  • Figure 15. Global IT Service Management Tools Software share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. TOPdesk (Netherlands) Revenue, Net Income and Gross profit
  • Figure 18. TOPdesk (Netherlands) Revenue: by Geography 2023
  • Figure 19. SolarWinds Worldwide, LLC (United States) Revenue, Net Income and Gross profit
  • Figure 20. SolarWinds Worldwide, LLC (United States) Revenue: by Geography 2023
  • Figure 21. Spiceworks Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 22. Spiceworks Inc. (United States) Revenue: by Geography 2023
  • Figure 23. Atlassian (Australia) Revenue, Net Income and Gross profit
  • Figure 24. Atlassian (Australia) Revenue: by Geography 2023
  • Figure 25. SysAid Technologies Ltd. (Israel) Revenue, Net Income and Gross profit
  • Figure 26. SysAid Technologies Ltd. (Israel) Revenue: by Geography 2023
  • Figure 27. Micro Focus (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 28. Micro Focus (United Kingdom) Revenue: by Geography 2023
  • Figure 29. Freshservice (United States) Revenue, Net Income and Gross profit
  • Figure 30. Freshservice (United States) Revenue: by Geography 2023
  • Figure 31. Cherwell Software, LLC. (Ivanti) (United States) Revenue, Net Income and Gross profit
  • Figure 32. Cherwell Software, LLC. (Ivanti) (United States) Revenue: by Geography 2023
  • Figure 33. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 34. Microsoft Corporation (United States) Revenue: by Geography 2023
  • Figure 35. Global IT Service Management Tools Software: by Application USD Million (2025-2030)
  • Figure 36. Global IT Service Management Tools Software: by Pricing Option USD Million (2025-2030)
  • Figure 37. Global IT Service Management Tools Software: by Deployment USD Million (2025-2030)
  • Figure 38. Global IT Service Management Tools Software: by Features USD Million (2025-2030)
  • Figure 39. South America IT Service Management Tools Software Share (%), by Country
  • Figure 40. Asia Pacific IT Service Management Tools Software Share (%), by Country
  • Figure 41. Europe IT Service Management Tools Software Share (%), by Country
  • Figure 42. MEA IT Service Management Tools Software Share (%), by Country
  • Figure 43. North America IT Service Management Tools Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • TOPdesk (Netherlands)
  • SolarWinds Worldwide, LLC (United States)
  • Spiceworks Inc. (United States)
  • Atlassian (Australia)
  • SysAid Technologies Ltd. (Israel)
  • Micro Focus (United Kingdom)
  • Freshservice (United States)
  • Cherwell Software, LLC. (Ivanti) (United States)
  • Microsoft Corporation (United States)
Additional players considered in the study are as follows:
Zendesk (United States) , Cherwell Software, LLC (United States) , Others
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Key Highlights of Report


Mar 2024 246 Pages 51 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global IT Service Management Tools Software Quantitative research analysis
Global IT Service Management Tools Software Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as TOPdesk (Netherlands), SolarWinds Worldwide, LLC (United States), Spiceworks Inc. (United States), Atlassian (Australia), SysAid Technologies Ltd. (Israel), Micro Focus (United Kingdom), Freshservice (United States), Cherwell Software, LLC. (Ivanti) (United States) and Microsoft Corporation (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Emerging Focus on HR Support with Enterprise Service Management " is seen as one of major influencing trends for IT Service Management Tools Software Market during projected period 2023-2030.
The IT Service Management Tools Software market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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