Cloud CRM Market Scope
Cloud CRM also called CRM cloud means CRM technology where the CRM software, CRM tools, and the organization's customer data resides in the cloud and is delivered to end-users via the Internet. Cloud CRM market is expected to grow in the future due to the rising number of small businesses that lack the in-house IT expertise to deploy, manage and upgrade an on-premises CRM application. With Cloud CRM the vendor is responsible for managing the software, providing updates across the system and taking care of technical glitches, bugs, and other issues as they arise. Also, it helps to integrate with commonly used office applications and email systems, integration with social data and automatic data backups.
The market study is being classified, by Application (Customer Service and Support, E-commerce, Sales and Marketing) and major geographies with country level break-up.
The global cloud CRM market is fragmented and there are various key players such as Salesforce.com, Inc., Microsoft, ELCA, Oracle Corp. and others. The key players are focusing on strategic partnerships, joint ventures, and new service launches to improve their services along with focusing on increasing their client base to strengthen market position. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Cloud CRM market throughout the predicted period.
Salesforce.com, Inc. (United States), Microsoft (United States), ELCA (Switzerland), Oracle Corp. (United States), 1CRM (Canada), SugarCRM Inc. (United States), SAP (Germany), Zendesk Inc. (United States), Zoho (India), Adobe Inc. (United States) and Colt Technology Solution (United Kingdom) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Jaguar Network (France), Curexus GmbH (Germany), Absys Cyborg (France) and TYPO3 (Germany).
AdvanceMarketAnalytics has segmented the market of Global Cloud CRM market by Type, Application and Region.
On the basis of geography, the market of Cloud CRM has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
Market Leaders and their expansionary development strategies
In Nov 2019, Microsoft Corp.and Salesforce announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team productivity. Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud. Salesforce will also build a new integration that connects Salesforce’s Sales Cloud and Service Cloud with Microsoft Teams.
In May 2019, Zendesk, Inc. announced an expansion to Zendesk Sunshine, its open and flexible CRM platform built on Amazon Web Services (AWS). These expansions include new partnerships and integrations that will make it easier to connect siloed data and deliver deep customer insight to advance proactive customer experiences.
- The Emergence of AI in Cloud CRM
- Rising Demand for Cloud CRM from the Telecom Sector to Store Data and to Generate Lead
- Growth in Digitalization and Government Compliances for Non-Profit Organizations
- Rising Number of Start-Up in Developing Countries
- Growing Cloud Adoption Across Several Industry Verticals
- Security and Privacy of Data
- Integration Concerns With Traditional Architectures
Key Target AudienceCloud Storage Technology Providers, Training and Consulting Service Providers, Cloud Storage Vendors, Cloud Service Providers, Government Agencies, Managed Service Providers and Others
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Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
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