Global Cloud CRM Market
Global Cloud CRM Market

Cloud CRM Comprehensive Study by Application (Customer Service and Support, E-commerce, Sales, Marketing), Deployment (SaaS, PaaS, IaaS), End User (Large Enterprises, Small and Medium Enterprises, Government) Players and Region - Global Market Outlook to 2025

Cloud CRM Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025  

Feb 2020 Edition 200 Pages 212 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Cloud CRM Market Scope
Cloud CRM also called CRM cloud means CRM technology where the CRM software, CRM tools, and the organization's customer data resides in the cloud and is delivered to end-users via the Internet. Cloud CRM market is expected to grow in the future due to the rising number of small businesses that lack the in-house IT expertise to deploy, manage and upgrade an on-premises CRM application. With Cloud CRM the vendor is responsible for managing the software, providing updates across the system and taking care of technical glitches, bugs, and other issues as they arise. Also, it helps to integrate with commonly used office applications and email systems, integration with social data and automatic data backups.

The market study is being classified, by Application (Customer Service and Support, E-commerce, Sales and Marketing) and major geographies with country level break-up.

The global cloud CRM market is fragmented and there are various key players such as Salesforce.com, Inc., Microsoft, ELCA, Oracle Corp. and others. The key players are focusing on strategic partnerships, joint ventures, and new service launches to improve their services along with focusing on increasing their client base to strengthen market position. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Cloud CRM market throughout the predicted period.

Salesforce.com, Inc. (United States), Microsoft (United States), ELCA (Switzerland), Oracle Corp. (United States), 1CRM (Canada), SugarCRM Inc. (United States), SAP (Germany), Zendesk Inc. (United States), Zoho (India), Adobe Inc. (United States) and Colt Technology Solution (United Kingdom) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Jaguar Network (France), Curexus GmbH (Germany), Absys Cyborg (France) and TYPO3 (Germany).

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Cloud CRM market by Type, Application and Region.

On the basis of geography, the market of Cloud CRM has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

Market Leaders and their expansionary development strategies
In Nov 2019, Microsoft Corp.and Salesforce announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team productivity. Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud. Salesforce will also build a new integration that connects Salesforce’s Sales Cloud and Service Cloud with Microsoft Teams.
In May 2019, Zendesk, Inc. announced an expansion to Zendesk Sunshine, its open and flexible CRM platform built on Amazon Web Services (AWS). These expansions include new partnerships and integrations that will make it easier to connect siloed data and deliver deep customer insight to advance proactive customer experiences.


Market Trend
  • The Emergence of AI in Cloud CRM

Market Drivers
  • Rising Demand for Cloud CRM from the Telecom Sector to Store Data and to Generate Lead
  • Growth in Digitalization and Government Compliances for Non-Profit Organizations

Opportunities
  • Rising Number of Start-Up in Developing Countries
  • Growing Cloud Adoption Across Several Industry Verticals

Restraints
  • Security and Privacy of Data

Challenges
  • Integration Concerns With Traditional Architectures


Key Target Audience
Cloud Storage Technology Providers, Training and Consulting Service Providers, Cloud Storage Vendors, Cloud Service Providers, Government Agencies, Managed Service Providers and Others

Customization available in this Study:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase
Report Objectives / Segmentation Covered
By Application
  • Customer Service and Support
  • E-commerce
  • Sales
  • Marketing
By Deployment
  • SaaS
  • PaaS
  • IaaS

By End User
  • Large Enterprises
  • Small and Medium Enterprises
  • Government

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Demand for Cloud CRM from the Telecom Sector to Store Data and to Generate Lead
      • 3.2.2. Growth in Digitalization and Government Compliances for Non-Profit Organizations
    • 3.3. Market Challenges
      • 3.3.1. Integration Concerns With Traditional Architectures
    • 3.4. Market Trends
      • 3.4.1. The Emergence of AI in Cloud CRM
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Cloud CRM, by Application, Deployment, End User and Region (value and price ) (2014-2019)
    • 5.1. Introduction
    • 5.2. Global Cloud CRM (Value)
      • 5.2.1. Global Cloud CRM by: Application (Value)
        • 5.2.1.1. Customer Service and Support
        • 5.2.1.2. E-commerce
        • 5.2.1.3. Sales
        • 5.2.1.4. Marketing
      • 5.2.2. Global Cloud CRM by: Deployment (Value)
        • 5.2.2.1. SaaS
        • 5.2.2.2. PaaS
        • 5.2.2.3. IaaS
      • 5.2.3. Global Cloud CRM by: End User (Value)
        • 5.2.3.1. Large Enterprises
        • 5.2.3.2. Small and Medium Enterprises
        • 5.2.3.3. Government
      • 5.2.4. Global Cloud CRM Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Cloud CRM (Price)
  • 6. Cloud CRM: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2019)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce.com, Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Microsoft (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. ELCA (Switzerland)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Oracle Corp. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. 1CRM (Canada)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. SugarCRM Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. SAP (Germany)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Zendesk Inc. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Zoho (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Adobe Inc. (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Colt Technology Solution (United Kingdom)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Cloud CRM Sale, by Application, Deployment, End User and Region (value and price ) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Cloud CRM (Value)
      • 7.2.1. Global Cloud CRM by: Application (Value)
        • 7.2.1.1. Customer Service and Support
        • 7.2.1.2. E-commerce
        • 7.2.1.3. Sales
        • 7.2.1.4. Marketing
      • 7.2.2. Global Cloud CRM by: Deployment (Value)
        • 7.2.2.1. SaaS
        • 7.2.2.2. PaaS
        • 7.2.2.3. IaaS
      • 7.2.3. Global Cloud CRM by: End User (Value)
        • 7.2.3.1. Large Enterprises
        • 7.2.3.2. Small and Medium Enterprises
        • 7.2.3.3. Government
      • 7.2.4. Global Cloud CRM Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Cloud CRM (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Cloud CRM: by Application(USD Million)
  • Table 2. Cloud CRM Customer Service and Support , by Region USD Million (2014-2019)
  • Table 3. Cloud CRM E-commerce , by Region USD Million (2014-2019)
  • Table 4. Cloud CRM Sales , by Region USD Million (2014-2019)
  • Table 5. Cloud CRM Marketing , by Region USD Million (2014-2019)
  • Table 6. Cloud CRM: by Deployment(USD Million)
  • Table 7. Cloud CRM SaaS , by Region USD Million (2014-2019)
  • Table 8. Cloud CRM PaaS , by Region USD Million (2014-2019)
  • Table 9. Cloud CRM IaaS , by Region USD Million (2014-2019)
  • Table 10. Cloud CRM: by End User(USD Million)
  • Table 11. Cloud CRM Large Enterprises , by Region USD Million (2014-2019)
  • Table 12. Cloud CRM Small and Medium Enterprises , by Region USD Million (2014-2019)
  • Table 13. Cloud CRM Government , by Region USD Million (2014-2019)
  • Table 14. South America Cloud CRM, by Country USD Million (2014-2019)
  • Table 15. South America Cloud CRM, by Application USD Million (2014-2019)
  • Table 16. South America Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 17. South America Cloud CRM, by End User USD Million (2014-2019)
  • Table 18. Brazil Cloud CRM, by Application USD Million (2014-2019)
  • Table 19. Brazil Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 20. Brazil Cloud CRM, by End User USD Million (2014-2019)
  • Table 21. Argentina Cloud CRM, by Application USD Million (2014-2019)
  • Table 22. Argentina Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 23. Argentina Cloud CRM, by End User USD Million (2014-2019)
  • Table 24. Rest of South America Cloud CRM, by Application USD Million (2014-2019)
  • Table 25. Rest of South America Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 26. Rest of South America Cloud CRM, by End User USD Million (2014-2019)
  • Table 27. Asia Pacific Cloud CRM, by Country USD Million (2014-2019)
  • Table 28. Asia Pacific Cloud CRM, by Application USD Million (2014-2019)
  • Table 29. Asia Pacific Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 30. Asia Pacific Cloud CRM, by End User USD Million (2014-2019)
  • Table 31. China Cloud CRM, by Application USD Million (2014-2019)
  • Table 32. China Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 33. China Cloud CRM, by End User USD Million (2014-2019)
  • Table 34. Japan Cloud CRM, by Application USD Million (2014-2019)
  • Table 35. Japan Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 36. Japan Cloud CRM, by End User USD Million (2014-2019)
  • Table 37. India Cloud CRM, by Application USD Million (2014-2019)
  • Table 38. India Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 39. India Cloud CRM, by End User USD Million (2014-2019)
  • Table 40. South Korea Cloud CRM, by Application USD Million (2014-2019)
  • Table 41. South Korea Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 42. South Korea Cloud CRM, by End User USD Million (2014-2019)
  • Table 43. Taiwan Cloud CRM, by Application USD Million (2014-2019)
  • Table 44. Taiwan Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 45. Taiwan Cloud CRM, by End User USD Million (2014-2019)
  • Table 46. Australia Cloud CRM, by Application USD Million (2014-2019)
  • Table 47. Australia Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 48. Australia Cloud CRM, by End User USD Million (2014-2019)
  • Table 49. Rest of Asia-Pacific Cloud CRM, by Application USD Million (2014-2019)
  • Table 50. Rest of Asia-Pacific Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 51. Rest of Asia-Pacific Cloud CRM, by End User USD Million (2014-2019)
  • Table 52. Europe Cloud CRM, by Country USD Million (2014-2019)
  • Table 53. Europe Cloud CRM, by Application USD Million (2014-2019)
  • Table 54. Europe Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 55. Europe Cloud CRM, by End User USD Million (2014-2019)
  • Table 56. Germany Cloud CRM, by Application USD Million (2014-2019)
  • Table 57. Germany Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 58. Germany Cloud CRM, by End User USD Million (2014-2019)
  • Table 59. France Cloud CRM, by Application USD Million (2014-2019)
  • Table 60. France Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 61. France Cloud CRM, by End User USD Million (2014-2019)
  • Table 62. Italy Cloud CRM, by Application USD Million (2014-2019)
  • Table 63. Italy Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 64. Italy Cloud CRM, by End User USD Million (2014-2019)
  • Table 65. United Kingdom Cloud CRM, by Application USD Million (2014-2019)
  • Table 66. United Kingdom Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 67. United Kingdom Cloud CRM, by End User USD Million (2014-2019)
  • Table 68. Netherlands Cloud CRM, by Application USD Million (2014-2019)
  • Table 69. Netherlands Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 70. Netherlands Cloud CRM, by End User USD Million (2014-2019)
  • Table 71. Rest of Europe Cloud CRM, by Application USD Million (2014-2019)
  • Table 72. Rest of Europe Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 73. Rest of Europe Cloud CRM, by End User USD Million (2014-2019)
  • Table 74. MEA Cloud CRM, by Country USD Million (2014-2019)
  • Table 75. MEA Cloud CRM, by Application USD Million (2014-2019)
  • Table 76. MEA Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 77. MEA Cloud CRM, by End User USD Million (2014-2019)
  • Table 78. Middle East Cloud CRM, by Application USD Million (2014-2019)
  • Table 79. Middle East Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 80. Middle East Cloud CRM, by End User USD Million (2014-2019)
  • Table 81. Africa Cloud CRM, by Application USD Million (2014-2019)
  • Table 82. Africa Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 83. Africa Cloud CRM, by End User USD Million (2014-2019)
  • Table 84. North America Cloud CRM, by Country USD Million (2014-2019)
  • Table 85. North America Cloud CRM, by Application USD Million (2014-2019)
  • Table 86. North America Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 87. North America Cloud CRM, by End User USD Million (2014-2019)
  • Table 88. United States Cloud CRM, by Application USD Million (2014-2019)
  • Table 89. United States Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 90. United States Cloud CRM, by End User USD Million (2014-2019)
  • Table 91. Canada Cloud CRM, by Application USD Million (2014-2019)
  • Table 92. Canada Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 93. Canada Cloud CRM, by End User USD Million (2014-2019)
  • Table 94. Mexico Cloud CRM, by Application USD Million (2014-2019)
  • Table 95. Mexico Cloud CRM, by Deployment USD Million (2014-2019)
  • Table 96. Mexico Cloud CRM, by End User USD Million (2014-2019)
  • Table 97. Company Basic Information, Sales Area and Its Competitors
  • Table 98. Company Basic Information, Sales Area and Its Competitors
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Cloud CRM: by Application(USD Million)
  • Table 109. Cloud CRM Customer Service and Support , by Region USD Million (2020-2025)
  • Table 110. Cloud CRM E-commerce , by Region USD Million (2020-2025)
  • Table 111. Cloud CRM Sales , by Region USD Million (2020-2025)
  • Table 112. Cloud CRM Marketing , by Region USD Million (2020-2025)
  • Table 113. Cloud CRM: by Deployment(USD Million)
  • Table 114. Cloud CRM SaaS , by Region USD Million (2020-2025)
  • Table 115. Cloud CRM PaaS , by Region USD Million (2020-2025)
  • Table 116. Cloud CRM IaaS , by Region USD Million (2020-2025)
  • Table 117. Cloud CRM: by End User(USD Million)
  • Table 118. Cloud CRM Large Enterprises , by Region USD Million (2020-2025)
  • Table 119. Cloud CRM Small and Medium Enterprises , by Region USD Million (2020-2025)
  • Table 120. Cloud CRM Government , by Region USD Million (2020-2025)
  • Table 121. South America Cloud CRM, by Country USD Million (2020-2025)
  • Table 122. South America Cloud CRM, by Application USD Million (2020-2025)
  • Table 123. South America Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 124. South America Cloud CRM, by End User USD Million (2020-2025)
  • Table 125. Brazil Cloud CRM, by Application USD Million (2020-2025)
  • Table 126. Brazil Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 127. Brazil Cloud CRM, by End User USD Million (2020-2025)
  • Table 128. Argentina Cloud CRM, by Application USD Million (2020-2025)
  • Table 129. Argentina Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 130. Argentina Cloud CRM, by End User USD Million (2020-2025)
  • Table 131. Rest of South America Cloud CRM, by Application USD Million (2020-2025)
  • Table 132. Rest of South America Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 133. Rest of South America Cloud CRM, by End User USD Million (2020-2025)
  • Table 134. Asia Pacific Cloud CRM, by Country USD Million (2020-2025)
  • Table 135. Asia Pacific Cloud CRM, by Application USD Million (2020-2025)
  • Table 136. Asia Pacific Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 137. Asia Pacific Cloud CRM, by End User USD Million (2020-2025)
  • Table 138. China Cloud CRM, by Application USD Million (2020-2025)
  • Table 139. China Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 140. China Cloud CRM, by End User USD Million (2020-2025)
  • Table 141. Japan Cloud CRM, by Application USD Million (2020-2025)
  • Table 142. Japan Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 143. Japan Cloud CRM, by End User USD Million (2020-2025)
  • Table 144. India Cloud CRM, by Application USD Million (2020-2025)
  • Table 145. India Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 146. India Cloud CRM, by End User USD Million (2020-2025)
  • Table 147. South Korea Cloud CRM, by Application USD Million (2020-2025)
  • Table 148. South Korea Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 149. South Korea Cloud CRM, by End User USD Million (2020-2025)
  • Table 150. Taiwan Cloud CRM, by Application USD Million (2020-2025)
  • Table 151. Taiwan Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 152. Taiwan Cloud CRM, by End User USD Million (2020-2025)
  • Table 153. Australia Cloud CRM, by Application USD Million (2020-2025)
  • Table 154. Australia Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 155. Australia Cloud CRM, by End User USD Million (2020-2025)
  • Table 156. Rest of Asia-Pacific Cloud CRM, by Application USD Million (2020-2025)
  • Table 157. Rest of Asia-Pacific Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 158. Rest of Asia-Pacific Cloud CRM, by End User USD Million (2020-2025)
  • Table 159. Europe Cloud CRM, by Country USD Million (2020-2025)
  • Table 160. Europe Cloud CRM, by Application USD Million (2020-2025)
  • Table 161. Europe Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 162. Europe Cloud CRM, by End User USD Million (2020-2025)
  • Table 163. Germany Cloud CRM, by Application USD Million (2020-2025)
  • Table 164. Germany Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 165. Germany Cloud CRM, by End User USD Million (2020-2025)
  • Table 166. France Cloud CRM, by Application USD Million (2020-2025)
  • Table 167. France Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 168. France Cloud CRM, by End User USD Million (2020-2025)
  • Table 169. Italy Cloud CRM, by Application USD Million (2020-2025)
  • Table 170. Italy Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 171. Italy Cloud CRM, by End User USD Million (2020-2025)
  • Table 172. United Kingdom Cloud CRM, by Application USD Million (2020-2025)
  • Table 173. United Kingdom Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 174. United Kingdom Cloud CRM, by End User USD Million (2020-2025)
  • Table 175. Netherlands Cloud CRM, by Application USD Million (2020-2025)
  • Table 176. Netherlands Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 177. Netherlands Cloud CRM, by End User USD Million (2020-2025)
  • Table 178. Rest of Europe Cloud CRM, by Application USD Million (2020-2025)
  • Table 179. Rest of Europe Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 180. Rest of Europe Cloud CRM, by End User USD Million (2020-2025)
  • Table 181. MEA Cloud CRM, by Country USD Million (2020-2025)
  • Table 182. MEA Cloud CRM, by Application USD Million (2020-2025)
  • Table 183. MEA Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 184. MEA Cloud CRM, by End User USD Million (2020-2025)
  • Table 185. Middle East Cloud CRM, by Application USD Million (2020-2025)
  • Table 186. Middle East Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 187. Middle East Cloud CRM, by End User USD Million (2020-2025)
  • Table 188. Africa Cloud CRM, by Application USD Million (2020-2025)
  • Table 189. Africa Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 190. Africa Cloud CRM, by End User USD Million (2020-2025)
  • Table 191. North America Cloud CRM, by Country USD Million (2020-2025)
  • Table 192. North America Cloud CRM, by Application USD Million (2020-2025)
  • Table 193. North America Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 194. North America Cloud CRM, by End User USD Million (2020-2025)
  • Table 195. United States Cloud CRM, by Application USD Million (2020-2025)
  • Table 196. United States Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 197. United States Cloud CRM, by End User USD Million (2020-2025)
  • Table 198. Canada Cloud CRM, by Application USD Million (2020-2025)
  • Table 199. Canada Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 200. Canada Cloud CRM, by End User USD Million (2020-2025)
  • Table 201. Mexico Cloud CRM, by Application USD Million (2020-2025)
  • Table 202. Mexico Cloud CRM, by Deployment USD Million (2020-2025)
  • Table 203. Mexico Cloud CRM, by End User USD Million (2020-2025)
  • Table 204. Research Programs/Design for This Report
  • Table 205. Key Data Information from Secondary Sources
  • Table 206. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Cloud CRM: by Application USD Million (2014-2019)
  • Figure 5. Global Cloud CRM: by Deployment USD Million (2014-2019)
  • Figure 6. Global Cloud CRM: by End User USD Million (2014-2019)
  • Figure 7. South America Cloud CRM Share (%), by Country
  • Figure 8. Asia Pacific Cloud CRM Share (%), by Country
  • Figure 9. Europe Cloud CRM Share (%), by Country
  • Figure 10. MEA Cloud CRM Share (%), by Country
  • Figure 11. North America Cloud CRM Share (%), by Country
  • Figure 12. Global Cloud CRM share by Players 2019 (%)
  • Figure 13. Global Cloud CRM share by Players (Top 3) 2019(%)
  • Figure 14. Global Cloud CRM share by Players (Top 5) 2019(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Salesforce.com, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 17. Salesforce.com, Inc. (United States) Revenue: by Geography 2019
  • Figure 18. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 19. Microsoft (United States) Revenue: by Geography 2019
  • Figure 20. ELCA (Switzerland) Revenue, Net Income and Gross profit
  • Figure 21. ELCA (Switzerland) Revenue: by Geography 2019
  • Figure 22. Oracle Corp. (United States) Revenue, Net Income and Gross profit
  • Figure 23. Oracle Corp. (United States) Revenue: by Geography 2019
  • Figure 24. 1CRM (Canada) Revenue, Net Income and Gross profit
  • Figure 25. 1CRM (Canada) Revenue: by Geography 2019
  • Figure 26. SugarCRM Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 27. SugarCRM Inc. (United States) Revenue: by Geography 2019
  • Figure 28. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 29. SAP (Germany) Revenue: by Geography 2019
  • Figure 30. Zendesk Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 31. Zendesk Inc. (United States) Revenue: by Geography 2019
  • Figure 32. Zoho (India) Revenue, Net Income and Gross profit
  • Figure 33. Zoho (India) Revenue: by Geography 2019
  • Figure 34. Adobe Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 35. Adobe Inc. (United States) Revenue: by Geography 2019
  • Figure 36. Colt Technology Solution (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 37. Colt Technology Solution (United Kingdom) Revenue: by Geography 2019
  • Figure 38. Global Cloud CRM: by Application USD Million (2020-2025)
  • Figure 39. Global Cloud CRM: by Deployment USD Million (2020-2025)
  • Figure 40. Global Cloud CRM: by End User USD Million (2020-2025)
  • Figure 41. South America Cloud CRM Share (%), by Country
  • Figure 42. Asia Pacific Cloud CRM Share (%), by Country
  • Figure 43. Europe Cloud CRM Share (%), by Country
  • Figure 44. MEA Cloud CRM Share (%), by Country
  • Figure 45. North America Cloud CRM Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Salesforce.com, Inc. (United States)
  • Microsoft (United States)
  • ELCA (Switzerland)
  • Oracle Corp. (United States)
  • 1CRM (Canada)
  • SugarCRM Inc. (United States)
  • SAP (Germany)
  • Zendesk Inc. (United States)
  • Zoho (India)
  • Adobe Inc. (United States)
  • Colt Technology Solution (United Kingdom)
Additional players considered in the study are as follows:
Jaguar Network (France) , Curexus GmbH (Germany) , Absys Cyborg (France) , TYPO3 (Germany)
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