Virtual Receptionist Service Market Scope
Virtual Receptionist is an intelligent IVR system that automatically connects consumers to the appropriate department. It responds to the customer's needs 24 hours a day, seven days a week, without the need for human intervention. The user of the virtual receptionist service will be able to track and monitor customer calls in order to give a better customer experience and boost brand loyalty. A virtual receptionist is a real person who performs many of the same tasks as a typical receptionist, such as answering phones, booking appointments, and routing calls.
The Virtual Receptionist Service market study is segmented by Type (Voice Reception, Video Reception, Web Chat and Others) and major geographies with country level break-up.
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Virtual Receptionist Service market throughout the predicted period.
Back Office Betties (United States), Unity Communications (United States), PATLive (United States), NEXA (United States), Davinci Virtual Office Solutions (United States), Smith.AI (United States), Verbatim Virtual Receptionists (United Kingdom), Moneypenny (United Kingdom), Specialty Answering Service (United States), Ruby Receptionists (United States), Abby Connect (United States) and AnswerConnect (united States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Remote CoWorker (United States) and VoiceNation (United States).
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
AMA Research has segmented the market of Global Virtual Receptionist Service market by Type, Application and Region.
On the basis of geography, the market of Virtual Receptionist Service has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
Market Leaders and their expansionary development strategies
On 14th July 2021 - Moneypenny, the fast-growing leader in outsourced corporate communications that answers calls, live chat and digital comms for thousands of businesses globally, has announced a global partnership with WORKTECH Academy and On 8th July 2021 - Moneypenny partners with UK Cyber Security Association. Moneypenny, is set to educate businesses about the link between cyber security and client care.
- Rising adoption of cloud computing and advances in telecommunications technology
- Demand for Automation in Customer Service
- Integration of Speaker-Based Virtual Receptionist
- Virtual receptionists can be integrated with CRM
- Gesture Recognition Technology Will Add Value to Virtual Receptionist Service
- System Integration Complexities
- Limited Market Reach of Virtual Receptionist Service Smart in Developing Countries
Key Target AudienceVirtual Receptionist Service providers, End-User Industry, Technology Investors and Others