Unified Communication as a Service Market Scope
Unified Communications as a Service platform offer an extensive range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover such as voice/VoIP, audio and video conferencing, and instant messaging/chat. Moreover, many vendors also include team collaboration features, such as screen sharing or real-time document editing. Besides, contact center software may also be offered as a separate solution or add-on product.
According to AMA, the Global Unified Communication as a Service market is expected to see growth rate of 11.1%
Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Unified Communication as a Service market throughout the predicted period.
RingCentral (United States), BT Group plc. (United Kingdom), Verizon Communications (United States), Orange S.A. (France), 8x8 (United States), Cisco (United States), Google (United States), Microsoft (United States), LogMeIn Inc. (United States), Mitel (Canada), DialPad (United States) and Fuze (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are StarBlue (United States), Windstream (United States), Alcatel-Lucent Enterprise (ALE) (France), NTT Communications (Japan), Vonage (United States), Intrado Corporation (Formerly West) (United States), Masergy (United States) and Revation Systems (United States).
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
The study have segmented the market of Global Unified Communication as a Service market by Type (Single-tenancy and Multi-tenancy) and Region with country level break-up.
On the basis of geography, the market of Unified Communication as a Service has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
Market Leaders and their expansionary development strategies
On 9 April 2019, Talkdesk, the cloud contact center for innovative enterprises, and Mitel, a global leader in business communications, announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer. Mitel’s MiCloud Connect CX, a new, all-in-one cloud contact center powered by Talkdesk, offers enterprises an innovative, award-winning Contact Center as a Service (CCaaS) solution backed by Mitel’s extensive global Unified Communications (UC) and Unified Communications as a Service (UCaaS) footprint.
On 3 Oct 2019, RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it will enter into a commercial agreement with Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, making it the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya. RingCentral and Avaya will introduce a new solution, “Avaya Cloud Office by RingCentral” (“Avaya Cloud Office” or “ACO”). RingCentral and Avaya will jointly develop programs to leverage Avaya’s global sales and partner network, as well as build automated technologies for seamless customer transition to RingCentral’s leading global UCaaS solution.
- Increased Integration Options
- Security Is Becoming a Differentiator with Some Vendors Providing Packaged Encryption and Vpn, As Well As Two-Factor Authentication and Single Sign-On
- User Interfaces Are Becoming More Customizable
- A High Degree of Consolidation of Different Types of Communication Software (E.G. Audio/Video Conferencing, VOIP) Into Unified Cloud Platforms
- Increasing Demand for Transformation of IT Infrastructure for Upfront Collaboration and Communication Practices
- Increasing Demand from the Large Enterprises As Well As SMEs
- Growing Trends of Mobility and BYOD Fuelling the Growth of the Market
- Increased Enterprise Mobility and Byod Usage Likely to Open Lucrative Opportunities for the Market
- The Emerging Demand from Developing Countries
- Security Concerns over Cloud-Based Deployment May Act As a Restraint for the Market
- Low Readiness to Move to Modern Unified Communications
Key Target AudienceUnified Communication as a Service Providers, Regulatory & Government Bodies, Potential Technology Investors, Downstream Vendors, End Users and Others