What is Contact Center AI Software Market?
Contact centres are the important division from which the businesses are able to meet the customerís needs. However, they require quality customer service. Contact Centre AI enables virtual agent to interact naturally with customers and expertly assist human agents on complex cases. Its features include virtual agent, agent assist, Insights, and others. These features help to increase operational efficiency. Contact Centre AI can be integrated with existing workflows and start seeing results within 3-6 months. These features are increasing the demand among the businesses which are fuelling the market growth.
The market study is being classified and major geographies with country level break-up.
Google (United States), Cisco (United States), Oracle Corporation (United States), Asterisk (United States), Avaya (Australia), SAP SE (Germany), VoIP Logic (United States), Alcatel-Lucent Enterprise (France), Nuance (United States) and Artificial Solutions (Spain) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Haptik (India), Edge Verve (India), NICE inContact (United States) and Avaamo (United States).
The companies are now exploring the market by adopting mergers & acquisitions, expansions, investments, new developments in existing products and collaborations as their preferred strategies. The players are also exploring new geographies and industries through expansions and acquisitions so as to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Contact Center AI Software market throughout the predicted period.
AdvanceMarketAnalytics has segmented the market of Global Contact Center AI Software market by Type, Application and Region.
On the basis of geography, the market of Contact Center AI Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
- Growing Demand of New Call Centres and Incorporation of New Systems
- Increasing Number of Queries and Increasing Demand of Quick Resolution on Call
- Growing Customer Engagement Through Social Media Platform
- High Costs Associated with the Software Installation
- Rising Technical Difficulties and Increasing Sophisticated Operational Needs
- Rising Demand in Various Industries Such as Banking, Telecom, IT, Government, and Others
- Presence of Major Players is Leading to Stiff Competition
Market Leaders and some development strategies
Avaya has closed its acquisition of Spoken Communications, which is a specialist in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence.
In April 2019, IBM has partnered with Regions Bank Corporation (US) to offer IBM Watson AI technology. This will help to improve customer service and assist bankers in everyday work. Regions Bank is using Watson Assistance in its contact centres to ensure positive customer experience.
Key Target AudienceGovernment associations, Research organizations, Software vendors, Distributors and Others
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