What is COVID-19 Outbreak- Cloud Telephony Service?
Cloud telephony is a technology that enables voice calling and massaging through internet connections. The technology takes traditional telephone systems on clouds and allow communication via third-party host that uses 10 digit business phone number. Combining voice and data communications over a single network help companies avoid capital expenditures on telephone infrastructure and helped reduce PSTN tolls for long-distance communications. However, Growing OTP calls and massages for authentication purpose will create huge demand of cloud telephony service in nearer future.
The market study is broken down by Type (Hosted and Cloud), by Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM) and Others) and major geographies with country level break-up.
The key manufacturers are targeting the innovations of the service with better quality, better technical characteristics, and also assist in providing and humanizing the after-sale service to the consumers. The key players are probable to keep a stronghold on the market over the anticipated period. The key players are accepting strategic decisions and are thinking upon mergers and acquisitions in order to maintain their presence in the market Analysts at AMA Research estimates that Players from United States will contribute to the maximum growth of Global COVID-19 Outbreak- Cloud Telephony Service market throughout the predicted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Microsoft Corporation (United States), Nextiva (United States), Dialpad (United States), Solutions Infini (India), PortaOne, Inc. (Canada), AVOXI, Inc. (Georgia), Redcentric (United Kingdom), Exotel (India), NTT Communications (Japan), Cisco Systems, Inc. (United States), LeadNXT (India), Knowlarity Communications (Singapore), Mitel Networks Corporation (Canada) and Nuance Communications (United States) are some of the key players that are part of study coverage.
AdvanceMarketAnalytics has segmented the market of Global COVID-19 Outbreak- Cloud Telephony Service market by Type, Application and Region.
On the basis of geography, the market of COVID-19 Outbreak- Cloud Telephony Service has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Platform, the sub-segment i.e. Desktop will boost the COVID-19 Outbreak- Cloud Telephony Service market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End-user, the sub-segment i.e. Call Centers will boost the COVID-19 Outbreak- Cloud Telephony Service market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Leaders and their expansionary development strategies
In February 2018, Cisco acquired BroadSoft, a global leader in the Unified Communications-as-a-Service and Contact Center-as-a-Service (CCaaS) space. The acquisition will help Cisco to promote better customer engagement and deliver the next generation of collaboration experiences to all workers across every room, desk, pocket, and application.
In December 2020, Tata Tele Business Services (TTBS) launched its cloud communication solution for hybrid connectivity between employees, customers, and vendors across various platforms. The new solution includes features like the intelligent routing of customer calls, voice-to-text conversion, call sentiment analysis, API integration with all enterprise applications, quality checks through live call barge-ins, on-demand scalability without additional capex, and in-built security.
- Increasing Use of AI Integrated Cloud Communication Platforms to Analyze Calls
- Increasing Need for Innovative Calling System That Offers Free Calling and Text Massages to Various Customers and Eliminate Billing Cost
- Increased Use of Calling for the Purpose of Marketing and Customer Support in Various Industry
- Increasing Call Centers across the Globe Due to High Adoption of CX Outsourcing Service
- Growing Online Food Ordering and Cab Bookings Worldwide
- Some of the Tools are Unreliable That Increases Users’ Concern Related to their Privacy
- The User Can Face Disconnection Issues If They Have Connectivity Issue
Key Target AudienceNew Entrants/Investors, Analysts and Strategic Business Planners, Cloud Telephony Service Providers, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-users and Others
About ApproachTo evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand companys positioning regarding market value, volume and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.
Frequently Asked Questions (FAQ):
1. What all players are profiled in the study?
The standard version of the report profiles players such as Microsoft Corporation (United States), Nextiva (United States), Dialpad (United States), Solutions Infini (India), PortaOne, Inc. (Canada), AVOXI, Inc. (Georgia), Redcentric (United Kingdom), Exotel (India), NTT Communications (Japan), Cisco Systems, Inc. (United States), LeadNXT (India), Knowlarity Communications (Singapore), Mitel Networks Corporation (Canada) and Nuance Communications (United States) etc.
2. Can we have customized study for COVID-19 Outbreak- Cloud Telephony Service Market?
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
3. What would be the Market Size of COVID-19 Outbreak- Cloud Telephony Service Market by 2026?
Analysts at AMA estimates COVID-19 Outbreak- Cloud Telephony Service Market to reach USD Million by 2026.