Global Customer Communication Management (CCM)

Customer Communication Management (CCM) Comprehensive Study by Vertical (BFSI, IT & Telecom, Healthcare, Retail & E-commerce, Travel & Hospitality, Energy & Utilities, Media & Entertainment, Education, Others), Deployment (Cloud, On-premises, Hybrid), Operating System (Windows, Linux, MacOS, Others) Players and Region - Global Market Outlook to 2028

Customer Communication Management (CCM) Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Customer Communication Management (CCM)
The CCM is a software that is utilized to manage customer communications across a wide range of media. Primarily it includes digital documents, SMS, emails, in-app notifications, etc. The solution helps to introduce new products or services and various types of notifications related to marketing, renewal, billing & payment, etc. via social media platforms. These increase customer engagement and attract new customers to visit the web page of the company and buy products or services, which they offer.

AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


The key manufacturers are targeting the innovations of the products with better quality, better technical characteristics, and also assist in providing and humanizing the after-sale service to the consumers. The key players are probable to keep a stronghold on the market over the anticipated period. The key players are accepting strategic decisions and are thinking upon mergers and acquisitions in order to maintain their presence in the market. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Customer Communication Management (CCM) market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Oracle Corporation (United States), Adobe Systems, Inc. (Unites States), Salesforce.com, Inc. (United States), Cincom Systems, Inc. (United States), Compart (Germany), Hyland Software (United States), OpenText Corporation (Canada), Gartner, Inc. (United States), Papyrus Software (Austria) and Capgemini (France) are some of the key players that are part of study coverage.

Segmentation Overview
AMA Research has segmented the market of Global Customer Communication Management (CCM) market by and Region.



On the basis of geography, the market of Customer Communication Management (CCM) has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by , the sub-segment i.e. will boost the Customer Communication Management (CCM) market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Increasing Use of AI-based Solutions to Cater and Observe Customers’ Online Behaviors

Market Growth Drivers:
Increasing Demand of Well-Positioned and Capable Communication Solution for Customer Engagement and To Attract or Retain Customers and Growing Consumer Preference to Research Products or Services before Going for Purchase

Challenges:
Lack of Knowledge and Complex CCM Solutions Can Hamper the Growth

Restraints:
Increasing Privacy Concern and Risk of Cyber Attacks

Opportunities:
Rapid Adoption of Cloud-based CCM Solutions and Growing Retail & E-commerce Industry Across the Globe

Market Leaders and their expansionary development strategies
In Octover 2023, Adobe has announced its acquisition of Sailthru, a customer communication platform (CCP). The acquisition will give Adobe access to Sailthru's expertise in email marketing and customer data management, which will help the company to enhance its CCM offering.
On October 2023, Precisely, a data integrity software company, announced the launch of EngageOne RapidCX, a new CCM solution designed to help businesses quickly and easily implement and deploy CCM capabilities. EngageOne RapidCX is a cloud-based solution that utilizes pre-built templates and configurations to streamline the implementation process, enabling businesses to start communicating with their customers effectively in a matter of days or weeks.


Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Customer Communication Management Service Providers, SaaS Vendors, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-use Industries and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Vertical
  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & E-commerce
  • Travel & Hospitality
  • Energy & Utilities
  • Media & Entertainment
  • Education
  • Others

By Deployment
  • Cloud
  • On-premises
  • Hybrid

By Operating System
  • Windows
  • Linux
  • MacOS
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Demand of Well-Positioned and Capable Communication Solution for Customer Engagement and To Attract or Retain Customers
      • 3.2.2. Growing Consumer Preference to Research Products or Services before Going for Purchase
    • 3.3. Market Challenges
      • 3.3.1. Lack of Knowledge and Complex CCM Solutions Can Hamper the Growth
    • 3.4. Market Trends
      • 3.4.1. Increasing Use of AI-based Solutions to Cater and Observe Customers’ Online Behaviors
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Communication Management (CCM), by Vertical, Deployment, Operating System and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Communication Management (CCM) (Value)
      • 5.2.1. Global Customer Communication Management (CCM) by: Vertical (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. IT & Telecom
        • 5.2.1.3. Healthcare
        • 5.2.1.4. Retail & E-commerce
        • 5.2.1.5. Travel & Hospitality
        • 5.2.1.6. Energy & Utilities
        • 5.2.1.7. Media & Entertainment
        • 5.2.1.8. Education
        • 5.2.1.9. Others
      • 5.2.2. Global Customer Communication Management (CCM) by: Deployment (Value)
        • 5.2.2.1. Cloud
        • 5.2.2.2. On-premises
        • 5.2.2.3. Hybrid
      • 5.2.3. Global Customer Communication Management (CCM) by: Operating System (Value)
        • 5.2.3.1. Windows
        • 5.2.3.2. Linux
        • 5.2.3.3. MacOS
        • 5.2.3.4. Others
      • 5.2.4. Global Customer Communication Management (CCM) Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
  • 6. Customer Communication Management (CCM): Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Oracle Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Adobe Systems, Inc. (Unites States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Salesforce.com, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Cincom Systems, Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Compart (Germany)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Hyland Software (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. OpenText Corporation (Canada)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Gartner, Inc. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Papyrus Software (Austria)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Capgemini (France)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Communication Management (CCM) Sale, by Vertical, Deployment, Operating System and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Communication Management (CCM) (Value)
      • 7.2.1. Global Customer Communication Management (CCM) by: Vertical (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. IT & Telecom
        • 7.2.1.3. Healthcare
        • 7.2.1.4. Retail & E-commerce
        • 7.2.1.5. Travel & Hospitality
        • 7.2.1.6. Energy & Utilities
        • 7.2.1.7. Media & Entertainment
        • 7.2.1.8. Education
        • 7.2.1.9. Others
      • 7.2.2. Global Customer Communication Management (CCM) by: Deployment (Value)
        • 7.2.2.1. Cloud
        • 7.2.2.2. On-premises
        • 7.2.2.3. Hybrid
      • 7.2.3. Global Customer Communication Management (CCM) by: Operating System (Value)
        • 7.2.3.1. Windows
        • 7.2.3.2. Linux
        • 7.2.3.3. MacOS
        • 7.2.3.4. Others
      • 7.2.4. Global Customer Communication Management (CCM) Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Communication Management (CCM): by Vertical(USD Million)
  • Table 2. Customer Communication Management (CCM) BFSI , by Region USD Million (2017-2022)
  • Table 3. Customer Communication Management (CCM) IT & Telecom , by Region USD Million (2017-2022)
  • Table 4. Customer Communication Management (CCM) Healthcare , by Region USD Million (2017-2022)
  • Table 5. Customer Communication Management (CCM) Retail & E-commerce , by Region USD Million (2017-2022)
  • Table 6. Customer Communication Management (CCM) Travel & Hospitality , by Region USD Million (2017-2022)
  • Table 7. Customer Communication Management (CCM) Energy & Utilities , by Region USD Million (2017-2022)
  • Table 8. Customer Communication Management (CCM) Media & Entertainment , by Region USD Million (2017-2022)
  • Table 9. Customer Communication Management (CCM) Education , by Region USD Million (2017-2022)
  • Table 10. Customer Communication Management (CCM) Others , by Region USD Million (2017-2022)
  • Table 11. Customer Communication Management (CCM): by Deployment(USD Million)
  • Table 12. Customer Communication Management (CCM) Cloud , by Region USD Million (2017-2022)
  • Table 13. Customer Communication Management (CCM) On-premises , by Region USD Million (2017-2022)
  • Table 14. Customer Communication Management (CCM) Hybrid , by Region USD Million (2017-2022)
  • Table 15. Customer Communication Management (CCM): by Operating System(USD Million)
  • Table 16. Customer Communication Management (CCM) Windows , by Region USD Million (2017-2022)
  • Table 17. Customer Communication Management (CCM) Linux , by Region USD Million (2017-2022)
  • Table 18. Customer Communication Management (CCM) MacOS , by Region USD Million (2017-2022)
  • Table 19. Customer Communication Management (CCM) Others , by Region USD Million (2017-2022)
  • Table 20. South America Customer Communication Management (CCM), by Country USD Million (2017-2022)
  • Table 21. South America Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 22. South America Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 23. South America Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 24. Brazil Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 25. Brazil Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 26. Brazil Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 27. Argentina Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 28. Argentina Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 29. Argentina Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 30. Rest of South America Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 31. Rest of South America Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 32. Rest of South America Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 33. Asia Pacific Customer Communication Management (CCM), by Country USD Million (2017-2022)
  • Table 34. Asia Pacific Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 35. Asia Pacific Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 36. Asia Pacific Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 37. China Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 38. China Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 39. China Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 40. Japan Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 41. Japan Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 42. Japan Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 43. India Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 44. India Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 45. India Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 46. South Korea Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 47. South Korea Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 48. South Korea Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 49. Taiwan Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 50. Taiwan Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 51. Taiwan Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 52. Australia Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 53. Australia Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 54. Australia Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 55. Rest of Asia-Pacific Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 56. Rest of Asia-Pacific Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 57. Rest of Asia-Pacific Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 58. Europe Customer Communication Management (CCM), by Country USD Million (2017-2022)
  • Table 59. Europe Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 60. Europe Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 61. Europe Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 62. Germany Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 63. Germany Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 64. Germany Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 65. France Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 66. France Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 67. France Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 68. Italy Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 69. Italy Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 70. Italy Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 71. United Kingdom Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 72. United Kingdom Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 73. United Kingdom Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 74. Netherlands Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 75. Netherlands Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 76. Netherlands Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 77. Rest of Europe Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 78. Rest of Europe Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 79. Rest of Europe Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 80. MEA Customer Communication Management (CCM), by Country USD Million (2017-2022)
  • Table 81. MEA Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 82. MEA Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 83. MEA Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 84. Middle East Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 85. Middle East Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 86. Middle East Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 87. Africa Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 88. Africa Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 89. Africa Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 90. North America Customer Communication Management (CCM), by Country USD Million (2017-2022)
  • Table 91. North America Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 92. North America Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 93. North America Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 94. United States Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 95. United States Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 96. United States Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 97. Canada Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 98. Canada Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 99. Canada Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 100. Mexico Customer Communication Management (CCM), by Vertical USD Million (2017-2022)
  • Table 101. Mexico Customer Communication Management (CCM), by Deployment USD Million (2017-2022)
  • Table 102. Mexico Customer Communication Management (CCM), by Operating System USD Million (2017-2022)
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Company Basic Information, Sales Area and Its Competitors
  • Table 109. Company Basic Information, Sales Area and Its Competitors
  • Table 110. Company Basic Information, Sales Area and Its Competitors
  • Table 111. Company Basic Information, Sales Area and Its Competitors
  • Table 112. Company Basic Information, Sales Area and Its Competitors
  • Table 113. Customer Communication Management (CCM): by Vertical(USD Million)
  • Table 114. Customer Communication Management (CCM) BFSI , by Region USD Million (2023-2028)
  • Table 115. Customer Communication Management (CCM) IT & Telecom , by Region USD Million (2023-2028)
  • Table 116. Customer Communication Management (CCM) Healthcare , by Region USD Million (2023-2028)
  • Table 117. Customer Communication Management (CCM) Retail & E-commerce , by Region USD Million (2023-2028)
  • Table 118. Customer Communication Management (CCM) Travel & Hospitality , by Region USD Million (2023-2028)
  • Table 119. Customer Communication Management (CCM) Energy & Utilities , by Region USD Million (2023-2028)
  • Table 120. Customer Communication Management (CCM) Media & Entertainment , by Region USD Million (2023-2028)
  • Table 121. Customer Communication Management (CCM) Education , by Region USD Million (2023-2028)
  • Table 122. Customer Communication Management (CCM) Others , by Region USD Million (2023-2028)
  • Table 123. Customer Communication Management (CCM): by Deployment(USD Million)
  • Table 124. Customer Communication Management (CCM) Cloud , by Region USD Million (2023-2028)
  • Table 125. Customer Communication Management (CCM) On-premises , by Region USD Million (2023-2028)
  • Table 126. Customer Communication Management (CCM) Hybrid , by Region USD Million (2023-2028)
  • Table 127. Customer Communication Management (CCM): by Operating System(USD Million)
  • Table 128. Customer Communication Management (CCM) Windows , by Region USD Million (2023-2028)
  • Table 129. Customer Communication Management (CCM) Linux , by Region USD Million (2023-2028)
  • Table 130. Customer Communication Management (CCM) MacOS , by Region USD Million (2023-2028)
  • Table 131. Customer Communication Management (CCM) Others , by Region USD Million (2023-2028)
  • Table 132. South America Customer Communication Management (CCM), by Country USD Million (2023-2028)
  • Table 133. South America Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 134. South America Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 135. South America Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 136. Brazil Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 137. Brazil Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 138. Brazil Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 139. Argentina Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 140. Argentina Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 141. Argentina Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 142. Rest of South America Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 143. Rest of South America Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 144. Rest of South America Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 145. Asia Pacific Customer Communication Management (CCM), by Country USD Million (2023-2028)
  • Table 146. Asia Pacific Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 147. Asia Pacific Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 148. Asia Pacific Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 149. China Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 150. China Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 151. China Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 152. Japan Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 153. Japan Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 154. Japan Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 155. India Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 156. India Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 157. India Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 158. South Korea Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 159. South Korea Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 160. South Korea Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 161. Taiwan Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 162. Taiwan Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 163. Taiwan Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 164. Australia Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 165. Australia Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 166. Australia Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 167. Rest of Asia-Pacific Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 168. Rest of Asia-Pacific Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 169. Rest of Asia-Pacific Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 170. Europe Customer Communication Management (CCM), by Country USD Million (2023-2028)
  • Table 171. Europe Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 172. Europe Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 173. Europe Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 174. Germany Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 175. Germany Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 176. Germany Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 177. France Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 178. France Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 179. France Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 180. Italy Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 181. Italy Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 182. Italy Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 183. United Kingdom Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 184. United Kingdom Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 185. United Kingdom Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 186. Netherlands Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 187. Netherlands Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 188. Netherlands Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 189. Rest of Europe Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 190. Rest of Europe Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 191. Rest of Europe Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 192. MEA Customer Communication Management (CCM), by Country USD Million (2023-2028)
  • Table 193. MEA Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 194. MEA Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 195. MEA Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 196. Middle East Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 197. Middle East Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 198. Middle East Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 199. Africa Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 200. Africa Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 201. Africa Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 202. North America Customer Communication Management (CCM), by Country USD Million (2023-2028)
  • Table 203. North America Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 204. North America Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 205. North America Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 206. United States Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 207. United States Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 208. United States Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 209. Canada Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 210. Canada Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 211. Canada Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 212. Mexico Customer Communication Management (CCM), by Vertical USD Million (2023-2028)
  • Table 213. Mexico Customer Communication Management (CCM), by Deployment USD Million (2023-2028)
  • Table 214. Mexico Customer Communication Management (CCM), by Operating System USD Million (2023-2028)
  • Table 215. Research Programs/Design for This Report
  • Table 216. Key Data Information from Secondary Sources
  • Table 217. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Communication Management (CCM): by Vertical USD Million (2017-2022)
  • Figure 5. Global Customer Communication Management (CCM): by Deployment USD Million (2017-2022)
  • Figure 6. Global Customer Communication Management (CCM): by Operating System USD Million (2017-2022)
  • Figure 7. South America Customer Communication Management (CCM) Share (%), by Country
  • Figure 8. Asia Pacific Customer Communication Management (CCM) Share (%), by Country
  • Figure 9. Europe Customer Communication Management (CCM) Share (%), by Country
  • Figure 10. MEA Customer Communication Management (CCM) Share (%), by Country
  • Figure 11. North America Customer Communication Management (CCM) Share (%), by Country
  • Figure 12. Global Customer Communication Management (CCM) share by Players 2022 (%)
  • Figure 13. Global Customer Communication Management (CCM) share by Players (Top 3) 2022(%)
  • Figure 14. Global Customer Communication Management (CCM) share by Players (Top 5) 2022(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 17. Oracle Corporation (United States) Revenue: by Geography 2022
  • Figure 18. Adobe Systems, Inc. (Unites States) Revenue, Net Income and Gross profit
  • Figure 19. Adobe Systems, Inc. (Unites States) Revenue: by Geography 2022
  • Figure 20. Salesforce.com, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 21. Salesforce.com, Inc. (United States) Revenue: by Geography 2022
  • Figure 22. Cincom Systems, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 23. Cincom Systems, Inc. (United States) Revenue: by Geography 2022
  • Figure 24. Compart (Germany) Revenue, Net Income and Gross profit
  • Figure 25. Compart (Germany) Revenue: by Geography 2022
  • Figure 26. Hyland Software (United States) Revenue, Net Income and Gross profit
  • Figure 27. Hyland Software (United States) Revenue: by Geography 2022
  • Figure 28. OpenText Corporation (Canada) Revenue, Net Income and Gross profit
  • Figure 29. OpenText Corporation (Canada) Revenue: by Geography 2022
  • Figure 30. Gartner, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 31. Gartner, Inc. (United States) Revenue: by Geography 2022
  • Figure 32. Papyrus Software (Austria) Revenue, Net Income and Gross profit
  • Figure 33. Papyrus Software (Austria) Revenue: by Geography 2022
  • Figure 34. Capgemini (France) Revenue, Net Income and Gross profit
  • Figure 35. Capgemini (France) Revenue: by Geography 2022
  • Figure 36. Global Customer Communication Management (CCM): by Vertical USD Million (2023-2028)
  • Figure 37. Global Customer Communication Management (CCM): by Deployment USD Million (2023-2028)
  • Figure 38. Global Customer Communication Management (CCM): by Operating System USD Million (2023-2028)
  • Figure 39. South America Customer Communication Management (CCM) Share (%), by Country
  • Figure 40. Asia Pacific Customer Communication Management (CCM) Share (%), by Country
  • Figure 41. Europe Customer Communication Management (CCM) Share (%), by Country
  • Figure 42. MEA Customer Communication Management (CCM) Share (%), by Country
  • Figure 43. North America Customer Communication Management (CCM) Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Oracle Corporation (United States)
  • Adobe Systems, Inc. (Unites States)
  • Salesforce.com, Inc. (United States)
  • Cincom Systems, Inc. (United States)
  • Compart (Germany)
  • Hyland Software (United States)
  • OpenText Corporation (Canada)
  • Gartner, Inc. (United States)
  • Papyrus Software (Austria)
  • Capgemini (France)
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Nov 2023 229 Pages 68 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Communication Management (CCM) Quantitative research analysis
Global Customer Communication Management (CCM) Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Oracle Corporation (United States), Adobe Systems, Inc. (Unites States), Salesforce.com, Inc. (United States), Cincom Systems, Inc. (United States), Compart (Germany), Hyland Software (United States), OpenText Corporation (Canada), Gartner, Inc. (United States), Papyrus Software (Austria) and Capgemini (France) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Increasing Use of AI-based Solutions to Cater and Observe Customers’ Online Behaviors" is seen as one of major influencing trends for Customer Communication Management (CCM) Market during projected period 2022-2028.
The Customer Communication Management (CCM) market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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