Global Digital Service Desk
Global Digital Service Desk

Digital Service Desk Comprehensive Study by Application (Employee On-boarding, Data Access Management, Supplier/Partner On-Boarding and Off-Boarding, Infrastructure/Service Monitoring, Others), Enterprise Size (Large Enterprises, Small and Middle Size Enterprises (SME’s)), End-Use Industry (IT & telecom, Hospitality, Healthcare, Manufacturing, Retail, Others), Sourcing Type (In-house, Outsourced), Offering (Solutions (On-premise and Cloud-based), Services (Installation, Implementation & Integration, Consulting, and Maintenance)) Players and Region - Global Market Outlook to 2026

Digital Service Desk Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Jun 2021 Edition 243 Pages 216 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
The study covers a detailed analysis segmented by key business segments i.e. , by application (Employee On-boarding, Data Access Management, Supplier/Partner On-Boarding and Off-Boarding, Infrastructure/Service Monitoring and Others) and major geographies. Research Analyst at AMA predicts that India Players will contribute to the maximum growth of Global Digital Service Desk market throughout the predicted period.

What is Digital Service Desk?
The service desk is a single point of contact between customers and service providers. It is intended to be the primary point of contact between the users and the organization. A typical service desk manages service requests, communication services, handles customization of the services, etc. This gives it a pivotal role, integrating the business processes with broader service management infrastructure. The need for digital transformation is putting pressure on the service desks to provide more flexible and faster services and respond to the needs of organizations and the users as well. Digital desks would help companies to manage interactions to accelerate incident resolution while minimizing support costs and agent involvement.

The competition is expected to become even more intense in the years to come due to entry of several new players in the market. To help clients improve their revenue shares in the market, this research study provides an in-depth analysis of the market’s competitive landscape and offers information on the products offered by various leading companies. Additionally, this Digital Service Desk market analysis report suggests strategies Players can follow and recommends key areas they should focus on, in order to take maximum benefits of growth opportunities.

The report offers several leading Players, including:
  • FUJITSU Inc. (Japan)
  • Tata Consultancy Services Limited (India)
  • SLS Digital Desk (United States)
  • BMC Software, Inc. (United States)
  • Unisys (United States)
  • Coforge (India)
  • BDO Digital (United States)
  • Bell Techlogix (United States)
  • Infocare Digital System (India)
  • DXC Technology (United States)


The global digital service desk market is consolidated in nature. The leading players in the market are focusing on the introduction of advanced services and solutions in order to strengthen their position and expand their customer base. Companies are profoundly investing in R&D operations and are focusing on providing customized services to their customers.

Restraints
  • High Cost of Service Packages

Opportunities
Growing Number of Small and Medium Enterprises Globally and Government Initiatives for Development of the Enterprises

Key highlights of the Global Digital Service Desk market Study:
• CAGR of the market during the forecast period 2020-2026
• In-depth information on growth factors that will accelerate the Digital Service Desk market in next few years.
• Detailed Insights on futuristic trends and changing consumer behaviour
• Forecast of the Global Digital Service Desk market size and its contribution to the parent market by type, application and by country.
• A broad view of customer demand
• Uncover market’s competitive landscape and in-depth information on various Players
• Comprehensive information about factors that will challenge the growth of Digital Service Desk Players

Transformation and Important Trigegrs:
Business transformation has taken hold across the broad corporate landscape due to the confluence of several important triggers, including:
• A tipping point in globalization
• A major slowdown in Western economies
• Significant shifts in technology and cost structure
• The challenges of regulatory compliance
• New forms of competition developing

Research Methodology:

The top-down and bottom-up approaches are used to estimate and validate the size of the Global Digital Service Desk market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Digital Service Desk market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment> by targeting key target audience that includes Digital Service Desk Developers, IT Firms, Potential Investors, End-Use Industries and Others.
This helps us to gather the data for the players’ revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, Annual reports, press releases etc.

Frequently Asked Questions (FAQ):

1. Where the Digital Service Desk industry is heading?
Digital Service Desk Market is heading robustly to achieve new growth cycle.

2. Is Digital Service Desk market is changing from growth to value?
The Concentration Rate of Global Digital Service Desk market is dominated by India Players to generate healthy valuation by 2026.

3. Who are the key players profiled in the Digital Service Desk Market?
Companies that are profiled in Global Digital Service Desk Market are FUJITSU Inc. (Japan), Tata Consultancy Services Limited (India), SLS Digital Desk (United States), BMC Software, Inc. (United States), Unisys (United States), Coforge (India), BDO Digital (United States), Bell Techlogix (United States), Infocare Digital System (India) and DXC Technology (United States) etc.
Report Objectives / Segmentation Covered
By Application
  • Employee On-boarding
  • Data Access Management
  • Supplier/Partner On-Boarding and Off-Boarding
  • Infrastructure/Service Monitoring
  • Others
By Enterprise Size
  • Large Enterprises
  • Small and Middle Size Enterprises (SME’s)

By End-Use Industry
  • IT & telecom
  • Hospitality
  • Healthcare
  • Manufacturing
  • Retail
  • Others

By Sourcing Type
  • In-house
  • Outsourced

By Offering
  • Solutions (On-premise and Cloud-based)
  • Services (Installation, Implementation & Integration, Consulting, and Maintenance)

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Need Of Companies to Reduce Cost Pressures, and Accelerate and Simplify Customer Interactions
      • 3.2.2. Leverage Multi-Channel, Self-Help, and Automated Support Capabilities
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Digital Service Desk, by Application, Enterprise Size, End-Use Industry, Sourcing Type, Offering and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Digital Service Desk (Value)
      • 5.2.1. Global Digital Service Desk by: Application (Value)
        • 5.2.1.1. Employee On-boarding
        • 5.2.1.2. Data Access Management
        • 5.2.1.3. Supplier/Partner On-Boarding and Off-Boarding
        • 5.2.1.4. Infrastructure/Service Monitoring
        • 5.2.1.5. Others
      • 5.2.2. Global Digital Service Desk by: Enterprise Size (Value)
        • 5.2.2.1. Large Enterprises
        • 5.2.2.2. Small and Middle Size Enterprises (SME’s)
      • 5.2.3. Global Digital Service Desk by: End-Use Industry (Value)
        • 5.2.3.1. IT & telecom
        • 5.2.3.2. Hospitality
        • 5.2.3.3. Healthcare
        • 5.2.3.4. Manufacturing
        • 5.2.3.5. Retail
        • 5.2.3.6. Others
      • 5.2.4. Global Digital Service Desk by: Sourcing Type (Value)
        • 5.2.4.1. In-house
        • 5.2.4.2. Outsourced
      • 5.2.5. Global Digital Service Desk by: Offering (Value)
        • 5.2.5.1. Solutions (On-premise and Cloud-based)
        • 5.2.5.2. Services (Installation, Implementation & Integration, Consulting, and Maintenance)
      • 5.2.6. Global Digital Service Desk Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
  • 6. Digital Service Desk: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. FUJITSU Inc. (Japan)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Tata Consultancy Services Limited (India)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. SLS Digital Desk (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. BMC Software, Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Unisys (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Coforge (India)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. BDO Digital (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Bell Techlogix (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Infocare Digital System (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. DXC Technology (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Digital Service Desk Sale, by Application, Enterprise Size, End-Use Industry, Sourcing Type, Offering and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Digital Service Desk (Value)
      • 7.2.1. Global Digital Service Desk by: Application (Value)
        • 7.2.1.1. Employee On-boarding
        • 7.2.1.2. Data Access Management
        • 7.2.1.3. Supplier/Partner On-Boarding and Off-Boarding
        • 7.2.1.4. Infrastructure/Service Monitoring
        • 7.2.1.5. Others
      • 7.2.2. Global Digital Service Desk by: Enterprise Size (Value)
        • 7.2.2.1. Large Enterprises
        • 7.2.2.2. Small and Middle Size Enterprises (SME’s)
      • 7.2.3. Global Digital Service Desk by: End-Use Industry (Value)
        • 7.2.3.1. IT & telecom
        • 7.2.3.2. Hospitality
        • 7.2.3.3. Healthcare
        • 7.2.3.4. Manufacturing
        • 7.2.3.5. Retail
        • 7.2.3.6. Others
      • 7.2.4. Global Digital Service Desk by: Sourcing Type (Value)
        • 7.2.4.1. In-house
        • 7.2.4.2. Outsourced
      • 7.2.5. Global Digital Service Desk by: Offering (Value)
        • 7.2.5.1. Solutions (On-premise and Cloud-based)
        • 7.2.5.2. Services (Installation, Implementation & Integration, Consulting, and Maintenance)
      • 7.2.6. Global Digital Service Desk Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Digital Service Desk: by Application(USD Million)
  • Table 2. Digital Service Desk Employee On-boarding , by Region USD Million (2015-2020)
  • Table 3. Digital Service Desk Data Access Management , by Region USD Million (2015-2020)
  • Table 4. Digital Service Desk Supplier/Partner On-Boarding and Off-Boarding , by Region USD Million (2015-2020)
  • Table 5. Digital Service Desk Infrastructure/Service Monitoring , by Region USD Million (2015-2020)
  • Table 6. Digital Service Desk Others , by Region USD Million (2015-2020)
  • Table 7. Digital Service Desk: by Enterprise Size(USD Million)
  • Table 8. Digital Service Desk Large Enterprises , by Region USD Million (2015-2020)
  • Table 9. Digital Service Desk Small and Middle Size Enterprises (SME’s) , by Region USD Million (2015-2020)
  • Table 10. Digital Service Desk: by End-Use Industry(USD Million)
  • Table 11. Digital Service Desk IT & telecom , by Region USD Million (2015-2020)
  • Table 12. Digital Service Desk Hospitality , by Region USD Million (2015-2020)
  • Table 13. Digital Service Desk Healthcare , by Region USD Million (2015-2020)
  • Table 14. Digital Service Desk Manufacturing , by Region USD Million (2015-2020)
  • Table 15. Digital Service Desk Retail , by Region USD Million (2015-2020)
  • Table 16. Digital Service Desk Others , by Region USD Million (2015-2020)
  • Table 17. Digital Service Desk: by Sourcing Type(USD Million)
  • Table 18. Digital Service Desk In-house , by Region USD Million (2015-2020)
  • Table 19. Digital Service Desk Outsourced , by Region USD Million (2015-2020)
  • Table 20. Digital Service Desk: by Offering(USD Million)
  • Table 21. Digital Service Desk Solutions (On-premise and Cloud-based) , by Region USD Million (2015-2020)
  • Table 22. Digital Service Desk Services (Installation, Implementation & Integration, Consulting, and Maintenance) , by Region USD Million (2015-2020)
  • Table 23. South America Digital Service Desk, by Country USD Million (2015-2020)
  • Table 24. South America Digital Service Desk, by Application USD Million (2015-2020)
  • Table 25. South America Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 26. South America Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 27. South America Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 28. South America Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 29. Brazil Digital Service Desk, by Application USD Million (2015-2020)
  • Table 30. Brazil Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 31. Brazil Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 32. Brazil Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 33. Brazil Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 34. Argentina Digital Service Desk, by Application USD Million (2015-2020)
  • Table 35. Argentina Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 36. Argentina Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 37. Argentina Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 38. Argentina Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 39. Rest of South America Digital Service Desk, by Application USD Million (2015-2020)
  • Table 40. Rest of South America Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 41. Rest of South America Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 42. Rest of South America Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 43. Rest of South America Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 44. Asia Pacific Digital Service Desk, by Country USD Million (2015-2020)
  • Table 45. Asia Pacific Digital Service Desk, by Application USD Million (2015-2020)
  • Table 46. Asia Pacific Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 47. Asia Pacific Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 48. Asia Pacific Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 49. Asia Pacific Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 50. China Digital Service Desk, by Application USD Million (2015-2020)
  • Table 51. China Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 52. China Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 53. China Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 54. China Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 55. Japan Digital Service Desk, by Application USD Million (2015-2020)
  • Table 56. Japan Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 57. Japan Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 58. Japan Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 59. Japan Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 60. India Digital Service Desk, by Application USD Million (2015-2020)
  • Table 61. India Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 62. India Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 63. India Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 64. India Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 65. South Korea Digital Service Desk, by Application USD Million (2015-2020)
  • Table 66. South Korea Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 67. South Korea Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 68. South Korea Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 69. South Korea Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 70. Taiwan Digital Service Desk, by Application USD Million (2015-2020)
  • Table 71. Taiwan Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 72. Taiwan Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 73. Taiwan Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 74. Taiwan Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 75. Australia Digital Service Desk, by Application USD Million (2015-2020)
  • Table 76. Australia Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 77. Australia Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 78. Australia Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 79. Australia Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 80. Rest of Asia-Pacific Digital Service Desk, by Application USD Million (2015-2020)
  • Table 81. Rest of Asia-Pacific Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 82. Rest of Asia-Pacific Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 83. Rest of Asia-Pacific Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 84. Rest of Asia-Pacific Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 85. Europe Digital Service Desk, by Country USD Million (2015-2020)
  • Table 86. Europe Digital Service Desk, by Application USD Million (2015-2020)
  • Table 87. Europe Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 88. Europe Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 89. Europe Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 90. Europe Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 91. Germany Digital Service Desk, by Application USD Million (2015-2020)
  • Table 92. Germany Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 93. Germany Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 94. Germany Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 95. Germany Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 96. France Digital Service Desk, by Application USD Million (2015-2020)
  • Table 97. France Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 98. France Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 99. France Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 100. France Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 101. Italy Digital Service Desk, by Application USD Million (2015-2020)
  • Table 102. Italy Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 103. Italy Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 104. Italy Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 105. Italy Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 106. United Kingdom Digital Service Desk, by Application USD Million (2015-2020)
  • Table 107. United Kingdom Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 108. United Kingdom Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 109. United Kingdom Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 110. United Kingdom Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 111. Netherlands Digital Service Desk, by Application USD Million (2015-2020)
  • Table 112. Netherlands Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 113. Netherlands Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 114. Netherlands Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 115. Netherlands Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 116. Rest of Europe Digital Service Desk, by Application USD Million (2015-2020)
  • Table 117. Rest of Europe Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 118. Rest of Europe Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 119. Rest of Europe Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 120. Rest of Europe Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 121. MEA Digital Service Desk, by Country USD Million (2015-2020)
  • Table 122. MEA Digital Service Desk, by Application USD Million (2015-2020)
  • Table 123. MEA Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 124. MEA Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 125. MEA Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 126. MEA Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 127. Middle East Digital Service Desk, by Application USD Million (2015-2020)
  • Table 128. Middle East Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 129. Middle East Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 130. Middle East Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 131. Middle East Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 132. Africa Digital Service Desk, by Application USD Million (2015-2020)
  • Table 133. Africa Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 134. Africa Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 135. Africa Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 136. Africa Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 137. North America Digital Service Desk, by Country USD Million (2015-2020)
  • Table 138. North America Digital Service Desk, by Application USD Million (2015-2020)
  • Table 139. North America Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 140. North America Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 141. North America Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 142. North America Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 143. United States Digital Service Desk, by Application USD Million (2015-2020)
  • Table 144. United States Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 145. United States Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 146. United States Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 147. United States Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 148. Canada Digital Service Desk, by Application USD Million (2015-2020)
  • Table 149. Canada Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 150. Canada Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 151. Canada Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 152. Canada Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 153. Mexico Digital Service Desk, by Application USD Million (2015-2020)
  • Table 154. Mexico Digital Service Desk, by Enterprise Size USD Million (2015-2020)
  • Table 155. Mexico Digital Service Desk, by End-Use Industry USD Million (2015-2020)
  • Table 156. Mexico Digital Service Desk, by Sourcing Type USD Million (2015-2020)
  • Table 157. Mexico Digital Service Desk, by Offering USD Million (2015-2020)
  • Table 158. Company Basic Information, Sales Area and Its Competitors
  • Table 159. Company Basic Information, Sales Area and Its Competitors
  • Table 160. Company Basic Information, Sales Area and Its Competitors
  • Table 161. Company Basic Information, Sales Area and Its Competitors
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Digital Service Desk: by Application(USD Million)
  • Table 169. Digital Service Desk Employee On-boarding , by Region USD Million (2021-2026)
  • Table 170. Digital Service Desk Data Access Management , by Region USD Million (2021-2026)
  • Table 171. Digital Service Desk Supplier/Partner On-Boarding and Off-Boarding , by Region USD Million (2021-2026)
  • Table 172. Digital Service Desk Infrastructure/Service Monitoring , by Region USD Million (2021-2026)
  • Table 173. Digital Service Desk Others , by Region USD Million (2021-2026)
  • Table 174. Digital Service Desk: by Enterprise Size(USD Million)
  • Table 175. Digital Service Desk Large Enterprises , by Region USD Million (2021-2026)
  • Table 176. Digital Service Desk Small and Middle Size Enterprises (SME’s) , by Region USD Million (2021-2026)
  • Table 177. Digital Service Desk: by End-Use Industry(USD Million)
  • Table 178. Digital Service Desk IT & telecom , by Region USD Million (2021-2026)
  • Table 179. Digital Service Desk Hospitality , by Region USD Million (2021-2026)
  • Table 180. Digital Service Desk Healthcare , by Region USD Million (2021-2026)
  • Table 181. Digital Service Desk Manufacturing , by Region USD Million (2021-2026)
  • Table 182. Digital Service Desk Retail , by Region USD Million (2021-2026)
  • Table 183. Digital Service Desk Others , by Region USD Million (2021-2026)
  • Table 184. Digital Service Desk: by Sourcing Type(USD Million)
  • Table 185. Digital Service Desk In-house , by Region USD Million (2021-2026)
  • Table 186. Digital Service Desk Outsourced , by Region USD Million (2021-2026)
  • Table 187. Digital Service Desk: by Offering(USD Million)
  • Table 188. Digital Service Desk Solutions (On-premise and Cloud-based) , by Region USD Million (2021-2026)
  • Table 189. Digital Service Desk Services (Installation, Implementation & Integration, Consulting, and Maintenance) , by Region USD Million (2021-2026)
  • Table 190. South America Digital Service Desk, by Country USD Million (2021-2026)
  • Table 191. South America Digital Service Desk, by Application USD Million (2021-2026)
  • Table 192. South America Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 193. South America Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 194. South America Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 195. South America Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 196. Brazil Digital Service Desk, by Application USD Million (2021-2026)
  • Table 197. Brazil Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 198. Brazil Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 199. Brazil Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 200. Brazil Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 201. Argentina Digital Service Desk, by Application USD Million (2021-2026)
  • Table 202. Argentina Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 203. Argentina Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 204. Argentina Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 205. Argentina Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 206. Rest of South America Digital Service Desk, by Application USD Million (2021-2026)
  • Table 207. Rest of South America Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 208. Rest of South America Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 209. Rest of South America Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 210. Rest of South America Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 211. Asia Pacific Digital Service Desk, by Country USD Million (2021-2026)
  • Table 212. Asia Pacific Digital Service Desk, by Application USD Million (2021-2026)
  • Table 213. Asia Pacific Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 214. Asia Pacific Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 215. Asia Pacific Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 216. Asia Pacific Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 217. China Digital Service Desk, by Application USD Million (2021-2026)
  • Table 218. China Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 219. China Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 220. China Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 221. China Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 222. Japan Digital Service Desk, by Application USD Million (2021-2026)
  • Table 223. Japan Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 224. Japan Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 225. Japan Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 226. Japan Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 227. India Digital Service Desk, by Application USD Million (2021-2026)
  • Table 228. India Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 229. India Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 230. India Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 231. India Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 232. South Korea Digital Service Desk, by Application USD Million (2021-2026)
  • Table 233. South Korea Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 234. South Korea Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 235. South Korea Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 236. South Korea Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 237. Taiwan Digital Service Desk, by Application USD Million (2021-2026)
  • Table 238. Taiwan Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 239. Taiwan Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 240. Taiwan Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 241. Taiwan Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 242. Australia Digital Service Desk, by Application USD Million (2021-2026)
  • Table 243. Australia Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 244. Australia Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 245. Australia Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 246. Australia Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 247. Rest of Asia-Pacific Digital Service Desk, by Application USD Million (2021-2026)
  • Table 248. Rest of Asia-Pacific Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 249. Rest of Asia-Pacific Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 250. Rest of Asia-Pacific Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 251. Rest of Asia-Pacific Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 252. Europe Digital Service Desk, by Country USD Million (2021-2026)
  • Table 253. Europe Digital Service Desk, by Application USD Million (2021-2026)
  • Table 254. Europe Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 255. Europe Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 256. Europe Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 257. Europe Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 258. Germany Digital Service Desk, by Application USD Million (2021-2026)
  • Table 259. Germany Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 260. Germany Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 261. Germany Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 262. Germany Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 263. France Digital Service Desk, by Application USD Million (2021-2026)
  • Table 264. France Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 265. France Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 266. France Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 267. France Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 268. Italy Digital Service Desk, by Application USD Million (2021-2026)
  • Table 269. Italy Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 270. Italy Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 271. Italy Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 272. Italy Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 273. United Kingdom Digital Service Desk, by Application USD Million (2021-2026)
  • Table 274. United Kingdom Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 275. United Kingdom Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 276. United Kingdom Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 277. United Kingdom Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 278. Netherlands Digital Service Desk, by Application USD Million (2021-2026)
  • Table 279. Netherlands Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 280. Netherlands Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 281. Netherlands Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 282. Netherlands Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 283. Rest of Europe Digital Service Desk, by Application USD Million (2021-2026)
  • Table 284. Rest of Europe Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 285. Rest of Europe Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 286. Rest of Europe Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 287. Rest of Europe Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 288. MEA Digital Service Desk, by Country USD Million (2021-2026)
  • Table 289. MEA Digital Service Desk, by Application USD Million (2021-2026)
  • Table 290. MEA Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 291. MEA Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 292. MEA Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 293. MEA Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 294. Middle East Digital Service Desk, by Application USD Million (2021-2026)
  • Table 295. Middle East Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 296. Middle East Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 297. Middle East Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 298. Middle East Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 299. Africa Digital Service Desk, by Application USD Million (2021-2026)
  • Table 300. Africa Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 301. Africa Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 302. Africa Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 303. Africa Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 304. North America Digital Service Desk, by Country USD Million (2021-2026)
  • Table 305. North America Digital Service Desk, by Application USD Million (2021-2026)
  • Table 306. North America Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 307. North America Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 308. North America Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 309. North America Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 310. United States Digital Service Desk, by Application USD Million (2021-2026)
  • Table 311. United States Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 312. United States Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 313. United States Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 314. United States Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 315. Canada Digital Service Desk, by Application USD Million (2021-2026)
  • Table 316. Canada Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 317. Canada Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 318. Canada Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 319. Canada Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 320. Mexico Digital Service Desk, by Application USD Million (2021-2026)
  • Table 321. Mexico Digital Service Desk, by Enterprise Size USD Million (2021-2026)
  • Table 322. Mexico Digital Service Desk, by End-Use Industry USD Million (2021-2026)
  • Table 323. Mexico Digital Service Desk, by Sourcing Type USD Million (2021-2026)
  • Table 324. Mexico Digital Service Desk, by Offering USD Million (2021-2026)
  • Table 325. Research Programs/Design for This Report
  • Table 326. Key Data Information from Secondary Sources
  • Table 327. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Digital Service Desk: by Application USD Million (2015-2020)
  • Figure 5. Global Digital Service Desk: by Enterprise Size USD Million (2015-2020)
  • Figure 6. Global Digital Service Desk: by End-Use Industry USD Million (2015-2020)
  • Figure 7. Global Digital Service Desk: by Sourcing Type USD Million (2015-2020)
  • Figure 8. Global Digital Service Desk: by Offering USD Million (2015-2020)
  • Figure 9. South America Digital Service Desk Share (%), by Country
  • Figure 10. Asia Pacific Digital Service Desk Share (%), by Country
  • Figure 11. Europe Digital Service Desk Share (%), by Country
  • Figure 12. MEA Digital Service Desk Share (%), by Country
  • Figure 13. North America Digital Service Desk Share (%), by Country
  • Figure 14. Global Digital Service Desk share by Players 2020 (%)
  • Figure 15. Global Digital Service Desk share by Players (Top 3) 2020(%)
  • Figure 16. Global Digital Service Desk share by Players (Top 5) 2020(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. FUJITSU Inc. (Japan) Revenue, Net Income and Gross profit
  • Figure 19. FUJITSU Inc. (Japan) Revenue: by Geography 2020
  • Figure 20. Tata Consultancy Services Limited (India) Revenue, Net Income and Gross profit
  • Figure 21. Tata Consultancy Services Limited (India) Revenue: by Geography 2020
  • Figure 22. SLS Digital Desk (United States) Revenue, Net Income and Gross profit
  • Figure 23. SLS Digital Desk (United States) Revenue: by Geography 2020
  • Figure 24. BMC Software, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 25. BMC Software, Inc. (United States) Revenue: by Geography 2020
  • Figure 26. Unisys (United States) Revenue, Net Income and Gross profit
  • Figure 27. Unisys (United States) Revenue: by Geography 2020
  • Figure 28. Coforge (India) Revenue, Net Income and Gross profit
  • Figure 29. Coforge (India) Revenue: by Geography 2020
  • Figure 30. BDO Digital (United States) Revenue, Net Income and Gross profit
  • Figure 31. BDO Digital (United States) Revenue: by Geography 2020
  • Figure 32. Bell Techlogix (United States) Revenue, Net Income and Gross profit
  • Figure 33. Bell Techlogix (United States) Revenue: by Geography 2020
  • Figure 34. Infocare Digital System (India) Revenue, Net Income and Gross profit
  • Figure 35. Infocare Digital System (India) Revenue: by Geography 2020
  • Figure 36. DXC Technology (United States) Revenue, Net Income and Gross profit
  • Figure 37. DXC Technology (United States) Revenue: by Geography 2020
  • Figure 38. Global Digital Service Desk: by Application USD Million (2021-2026)
  • Figure 39. Global Digital Service Desk: by Enterprise Size USD Million (2021-2026)
  • Figure 40. Global Digital Service Desk: by End-Use Industry USD Million (2021-2026)
  • Figure 41. Global Digital Service Desk: by Sourcing Type USD Million (2021-2026)
  • Figure 42. Global Digital Service Desk: by Offering USD Million (2021-2026)
  • Figure 43. South America Digital Service Desk Share (%), by Country
  • Figure 44. Asia Pacific Digital Service Desk Share (%), by Country
  • Figure 45. Europe Digital Service Desk Share (%), by Country
  • Figure 46. MEA Digital Service Desk Share (%), by Country
  • Figure 47. North America Digital Service Desk Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • FUJITSU Inc. (Japan)
  • Tata Consultancy Services Limited (India)
  • SLS Digital Desk (United States)
  • BMC Software, Inc. (United States)
  • Unisys (United States)
  • Coforge (India)
  • BDO Digital (United States)
  • Bell Techlogix (United States)
  • Infocare Digital System (India)
  • DXC Technology (United States)
Additional players considered in the study are as follows:
Konverso (France)
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