The study covers a detailed analysis segmented by key business segments i.e. , by application (Employee On-boarding, Data Access Management, Supplier/Partner On-Boarding and Off-Boarding, Infrastructure/Service Monitoring and Others) and major geographies. Research Analyst at AMA predicts that India Players will contribute to the maximum growth of Global Digital Service Desk market throughout the predicted period.
What is Digital Service Desk?
The service desk is a single point of contact between customers and service providers. It is intended to be the primary point of contact between the users and the organization. A typical service desk manages service requests, communication services, handles customization of the services, etc. This gives it a pivotal role, integrating the business processes with broader service management infrastructure. The need for digital transformation is putting pressure on the service desks to provide more flexible and faster services and respond to the needs of organizations and the users as well. Digital desks would help companies to manage interactions to accelerate incident resolution while minimizing support costs and agent involvement.
The competition is expected to become even more intense in the years to come due to entry of several new players in the market. To help clients improve their revenue shares in the market, this research study provides an in-depth analysis of the markets competitive landscape and offers information on the products offered by various leading companies. Additionally, this Digital Service Desk market analysis report suggests strategies Players can follow and recommends key areas they should focus on, in order to take maximum benefits of growth opportunities.
The report offers several leading Players, including:
- FUJITSU Inc. (Japan)
- Tata Consultancy Services Limited (India)
- SLS Digital Desk (United States)
- BMC Software, Inc. (United States)
- Unisys (United States)
- Coforge (India)
- BDO Digital (United States)
- Bell Techlogix (United States)
- Infocare Digital System (India)
- DXC Technology (United States)
The global digital service desk market is consolidated in nature. The leading players in the market are focusing on the introduction of advanced services and solutions in order to strengthen their position and expand their customer base. Companies are profoundly investing in R&D operations and are focusing on providing customized services to their customers.
- High Cost of Service Packages
Growing Number of Small and Medium Enterprises Globally and Government Initiatives for Development of the Enterprises
Key highlights of the Global Digital Service Desk market Study:
CAGR of the market during the forecast period 2020-2026
In-depth information on growth factors that will accelerate the Digital Service Desk market in next few years.
Detailed Insights on futuristic trends and changing consumer behaviour
Forecast of the Global Digital Service Desk market size and its contribution to the parent market by type, application and by country.
A broad view of customer demand
Uncover markets competitive landscape and in-depth information on various Players
Comprehensive information about factors that will challenge the growth of Digital Service Desk Players
Transformation and Important Trigegrs:
Business transformation has taken hold across the broad corporate landscape due to the confluence of several important triggers, including:
A tipping point in globalization
A major slowdown in Western economies
Significant shifts in technology and cost structure
The challenges of regulatory compliance
New forms of competition developing
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Digital Service Desk market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Digital Service Desk market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment> by targeting key target audience that includes Digital Service Desk Developers, IT Firms, Potential Investors, End-Use Industries and Others.
This helps us to gather the data for the players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, Annual reports, press releases etc.
Frequently Asked Questions (FAQ):1. Where the Digital Service Desk industry is heading?
Digital Service Desk Market is heading robustly to achieve new growth cycle.2. Is Digital Service Desk market is changing from growth to value?
The Concentration Rate of Global Digital Service Desk market is dominated by India Players to generate healthy valuation by 2026. 3. Who are the key players profiled in the Digital Service Desk Market?
Companies that are profiled in Global Digital Service Desk Market are FUJITSU Inc. (Japan), Tata Consultancy Services Limited (India), SLS Digital Desk (United States), BMC Software, Inc. (United States), Unisys (United States), Coforge (India), BDO Digital (United States), Bell Techlogix (United States), Infocare Digital System (India) and DXC Technology (United States) etc.