Global Customer Experience Outsourcing Services Market
Global Customer Experience Outsourcing Services Market

Customer Experience Outsourcing Services Comprehensive Study by Vertical (BFSI, IT & Telecom, Healthcare, Retail & E-commerce, Travel & Hospitality, Energy & Utilities, Media & Entertainment, Education, Others), Service (Customer Care, Technical Support, Sales Growth & Retention, Work from Home) Players and Region - Global Market Outlook to 2026

Customer Experience Outsourcing Services Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Jul 2021 Edition 228 Pages 216 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
What is Customer Experience Outsourcing Services?
Customer experience is defined by the experiences a person has during their overall journey with a product or service. Customer interaction plays an important role in every business, as it helps to build an emotional bond with a brand throughout the buyer’s journey, from marketing to service and everything in between. Customer experience outsourcing means an organization hires a third party to manage customer interactions and communications. In today’s time, most businesses are transferring part of customer experience to the contact centers or call centers to reduce financial costs and reduce the employees’ burden so that they can focus on other important tasks of an organization. The CX outsourcing service providers use cutting-edge solutions to improve customer experience service.

The market study is broken down and major geographies with country level break-up.

The key manufacturers are targeting the innovations of the products with better quality, better technical characteristics, and also assist in providing and humanizing the after-sale service to the consumers. The key players are probable to keep a stronghold on the market over the anticipated period. The key players are accepting strategic decisions and are thinking upon mergers and acquisitions in order to maintain their presence in the market. Analysts at AMA Research estimates that Players from United Kingdom will contribute to the maximum growth of Global Customer Experience Outsourcing Services market throughout the predicted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

TELUS International (Canada), LiveOps (United States), UpCall (United States), Sensee (United Kingdom), Working Solutions (United States), Capita (United Kingdom), Sitel (United States), Serco (United Kingdom), Ventrica (United Kingdom), Ascensos (United Kingdom) and Sykes (United Kingdom) are some of the key players that are part of study coverage.

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Customer Experience Outsourcing Services market by Type, Application and Region.

On the basis of geography, the market of Customer Experience Outsourcing Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Vertical, the sub-segment i.e. BFSI will boost the Customer Experience Outsourcing Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Service, the sub-segment i.e. Customer Care will boost the Customer Experience Outsourcing Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Leaders and their expansionary development strategies
In January 2020, Accenture acquired Maihiro to boost customer experience and experience management capabilities for SAP solutions. Maihiro is a leading SAP-based customer experience and customer relationship management consulting, optimization, and ongoing enhancement services provider. The acquisition will help to strengthen Accenture’s world-class SAP capabilities, create solutions for clients that drive innovation and transformation in marketing, sales, and customer service.
In April 2020, TELUS International announced the launch of Work Anywhere, a holistic customer support solution to connect companies with their customers easily and securely via a highly engaged, remote workforce and the latest cloud-based CX technology.


Market Trend
  • Launching Next-generation Intelligent, Automated, and Self-service Solutions to Improve Customer Experience Outsourcing.

Market Drivers
  • Increasing Focus to Provide Better Customer Experience and Reduce IT cost, Labor Arbitrage, etc.
  • To Provide 24x7 Customer Care Support.

Opportunities
  • Growing Retail & E-commerce Sector Due to Increasing Preference for Online Shopping.

Restraints
  • Increasing Privacy and Security Concerns.

Challenges
  • Less Quality Control and Standards.


Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Customer Experience Outsourcing Service Providers, Omnichannel Contact Centers, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-users and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand company’s positioning regarding market value, volume and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.

Frequently Asked Questions (FAQ):

1. What all players are profiled in the study?
The standard version of the report profiles players such as TELUS International (Canada), LiveOps (United States), UpCall (United States), Sensee (United Kingdom), Working Solutions (United States), Capita (United Kingdom), Sitel (United States), Serco (United Kingdom), Ventrica (United Kingdom), Ascensos (United Kingdom) and Sykes (United Kingdom) etc.

2. Can we have customized study for Customer Experience Outsourcing Services Market?
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.

3. What would be the Market Size of Customer Experience Outsourcing Services Market by 2026?
Analysts at AMA estimates Customer Experience Outsourcing Services Market to reach USD Million by 2026.
Report Objectives / Segmentation Covered
By Vertical
  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & E-commerce
  • Travel & Hospitality
  • Energy & Utilities
  • Media & Entertainment
  • Education
  • Others

By Service
  • Customer Care
  • Technical Support
  • Sales Growth & Retention
  • Work from Home

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Focus to Provide Better Customer Experience and Reduce IT cost, Labor Arbitrage, etc.
      • 3.2.2. To Provide 24x7 Customer Care Support.
    • 3.3. Market Challenges
      • 3.3.1. Less Quality Control and Standards.
    • 3.4. Market Trends
      • 3.4.1. Launching Next-generation Intelligent, Automated, and Self-service Solutions to Improve Customer Experience Outsourcing.
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Experience Outsourcing Services, by Vertical, Service and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Customer Experience Outsourcing Services (Value)
      • 5.2.1. Global Customer Experience Outsourcing Services by: Vertical (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. IT & Telecom
        • 5.2.1.3. Healthcare
        • 5.2.1.4. Retail & E-commerce
        • 5.2.1.5. Travel & Hospitality
        • 5.2.1.6. Energy & Utilities
        • 5.2.1.7. Media & Entertainment
        • 5.2.1.8. Education
        • 5.2.1.9. Others
      • 5.2.2. Global Customer Experience Outsourcing Services by: Service (Value)
        • 5.2.2.1. Customer Care
        • 5.2.2.2. Technical Support
        • 5.2.2.3. Sales Growth & Retention
        • 5.2.2.4. Work from Home
      • 5.2.3. Global Customer Experience Outsourcing Services Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. Customer Experience Outsourcing Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. TELUS International (Canada)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. LiveOps (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. UpCall (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Sensee (United Kingdom)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Working Solutions (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Capita (United Kingdom)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Sitel (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Serco (United Kingdom)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Ventrica (United Kingdom)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Ascensos (United Kingdom)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Sykes (United Kingdom)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Customer Experience Outsourcing Services Sale, by Vertical, Service and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Customer Experience Outsourcing Services (Value)
      • 7.2.1. Global Customer Experience Outsourcing Services by: Vertical (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. IT & Telecom
        • 7.2.1.3. Healthcare
        • 7.2.1.4. Retail & E-commerce
        • 7.2.1.5. Travel & Hospitality
        • 7.2.1.6. Energy & Utilities
        • 7.2.1.7. Media & Entertainment
        • 7.2.1.8. Education
        • 7.2.1.9. Others
      • 7.2.2. Global Customer Experience Outsourcing Services by: Service (Value)
        • 7.2.2.1. Customer Care
        • 7.2.2.2. Technical Support
        • 7.2.2.3. Sales Growth & Retention
        • 7.2.2.4. Work from Home
      • 7.2.3. Global Customer Experience Outsourcing Services Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Experience Outsourcing Services: by Vertical(USD Million)
  • Table 2. Customer Experience Outsourcing Services BFSI , by Region USD Million (2015-2020)
  • Table 3. Customer Experience Outsourcing Services IT & Telecom , by Region USD Million (2015-2020)
  • Table 4. Customer Experience Outsourcing Services Healthcare , by Region USD Million (2015-2020)
  • Table 5. Customer Experience Outsourcing Services Retail & E-commerce , by Region USD Million (2015-2020)
  • Table 6. Customer Experience Outsourcing Services Travel & Hospitality , by Region USD Million (2015-2020)
  • Table 7. Customer Experience Outsourcing Services Energy & Utilities , by Region USD Million (2015-2020)
  • Table 8. Customer Experience Outsourcing Services Media & Entertainment , by Region USD Million (2015-2020)
  • Table 9. Customer Experience Outsourcing Services Education , by Region USD Million (2015-2020)
  • Table 10. Customer Experience Outsourcing Services Others , by Region USD Million (2015-2020)
  • Table 11. Customer Experience Outsourcing Services: by Service(USD Million)
  • Table 12. Customer Experience Outsourcing Services Customer Care , by Region USD Million (2015-2020)
  • Table 13. Customer Experience Outsourcing Services Technical Support , by Region USD Million (2015-2020)
  • Table 14. Customer Experience Outsourcing Services Sales Growth & Retention , by Region USD Million (2015-2020)
  • Table 15. Customer Experience Outsourcing Services Work from Home , by Region USD Million (2015-2020)
  • Table 16. South America Customer Experience Outsourcing Services, by Country USD Million (2015-2020)
  • Table 17. South America Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 18. South America Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 19. Brazil Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 20. Brazil Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 21. Argentina Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 22. Argentina Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 23. Rest of South America Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 24. Rest of South America Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 25. Asia Pacific Customer Experience Outsourcing Services, by Country USD Million (2015-2020)
  • Table 26. Asia Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 27. Asia Pacific Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 28. China Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 29. China Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 30. Japan Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 31. Japan Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 32. India Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 33. India Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 34. South Korea Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 35. South Korea Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 36. Taiwan Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 37. Taiwan Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 38. Australia Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 39. Australia Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 40. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 41. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 42. Europe Customer Experience Outsourcing Services, by Country USD Million (2015-2020)
  • Table 43. Europe Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 44. Europe Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 45. Germany Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 46. Germany Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 47. France Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 48. France Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 49. Italy Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 50. Italy Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 51. United Kingdom Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 52. United Kingdom Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 53. Netherlands Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 54. Netherlands Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 55. Rest of Europe Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 56. Rest of Europe Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 57. MEA Customer Experience Outsourcing Services, by Country USD Million (2015-2020)
  • Table 58. MEA Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 59. MEA Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 60. Middle East Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 61. Middle East Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 62. Africa Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 63. Africa Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 64. North America Customer Experience Outsourcing Services, by Country USD Million (2015-2020)
  • Table 65. North America Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 66. North America Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 67. United States Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 68. United States Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 69. Canada Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 70. Canada Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 71. Mexico Customer Experience Outsourcing Services, by Vertical USD Million (2015-2020)
  • Table 72. Mexico Customer Experience Outsourcing Services, by Service USD Million (2015-2020)
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Company Basic Information, Sales Area and Its Competitors
  • Table 76. Company Basic Information, Sales Area and Its Competitors
  • Table 77. Company Basic Information, Sales Area and Its Competitors
  • Table 78. Company Basic Information, Sales Area and Its Competitors
  • Table 79. Company Basic Information, Sales Area and Its Competitors
  • Table 80. Company Basic Information, Sales Area and Its Competitors
  • Table 81. Company Basic Information, Sales Area and Its Competitors
  • Table 82. Company Basic Information, Sales Area and Its Competitors
  • Table 83. Company Basic Information, Sales Area and Its Competitors
  • Table 84. Customer Experience Outsourcing Services: by Vertical(USD Million)
  • Table 85. Customer Experience Outsourcing Services BFSI , by Region USD Million (2021-2026)
  • Table 86. Customer Experience Outsourcing Services IT & Telecom , by Region USD Million (2021-2026)
  • Table 87. Customer Experience Outsourcing Services Healthcare , by Region USD Million (2021-2026)
  • Table 88. Customer Experience Outsourcing Services Retail & E-commerce , by Region USD Million (2021-2026)
  • Table 89. Customer Experience Outsourcing Services Travel & Hospitality , by Region USD Million (2021-2026)
  • Table 90. Customer Experience Outsourcing Services Energy & Utilities , by Region USD Million (2021-2026)
  • Table 91. Customer Experience Outsourcing Services Media & Entertainment , by Region USD Million (2021-2026)
  • Table 92. Customer Experience Outsourcing Services Education , by Region USD Million (2021-2026)
  • Table 93. Customer Experience Outsourcing Services Others , by Region USD Million (2021-2026)
  • Table 94. Customer Experience Outsourcing Services: by Service(USD Million)
  • Table 95. Customer Experience Outsourcing Services Customer Care , by Region USD Million (2021-2026)
  • Table 96. Customer Experience Outsourcing Services Technical Support , by Region USD Million (2021-2026)
  • Table 97. Customer Experience Outsourcing Services Sales Growth & Retention , by Region USD Million (2021-2026)
  • Table 98. Customer Experience Outsourcing Services Work from Home , by Region USD Million (2021-2026)
  • Table 99. South America Customer Experience Outsourcing Services, by Country USD Million (2021-2026)
  • Table 100. South America Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 101. South America Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 102. Brazil Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 103. Brazil Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 104. Argentina Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 105. Argentina Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 106. Rest of South America Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 107. Rest of South America Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 108. Asia Pacific Customer Experience Outsourcing Services, by Country USD Million (2021-2026)
  • Table 109. Asia Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 110. Asia Pacific Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 111. China Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 112. China Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 113. Japan Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 114. Japan Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 115. India Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 116. India Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 117. South Korea Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 118. South Korea Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 119. Taiwan Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 120. Taiwan Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 121. Australia Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 122. Australia Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 123. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 124. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 125. Europe Customer Experience Outsourcing Services, by Country USD Million (2021-2026)
  • Table 126. Europe Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 127. Europe Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 128. Germany Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 129. Germany Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 130. France Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 131. France Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 132. Italy Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 133. Italy Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 134. United Kingdom Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 135. United Kingdom Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 136. Netherlands Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 137. Netherlands Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 138. Rest of Europe Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 139. Rest of Europe Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 140. MEA Customer Experience Outsourcing Services, by Country USD Million (2021-2026)
  • Table 141. MEA Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 142. MEA Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 143. Middle East Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 144. Middle East Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 145. Africa Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 146. Africa Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 147. North America Customer Experience Outsourcing Services, by Country USD Million (2021-2026)
  • Table 148. North America Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 149. North America Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 150. United States Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 151. United States Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 152. Canada Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 153. Canada Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 154. Mexico Customer Experience Outsourcing Services, by Vertical USD Million (2021-2026)
  • Table 155. Mexico Customer Experience Outsourcing Services, by Service USD Million (2021-2026)
  • Table 156. Research Programs/Design for This Report
  • Table 157. Key Data Information from Secondary Sources
  • Table 158. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Experience Outsourcing Services: by Vertical USD Million (2015-2020)
  • Figure 5. Global Customer Experience Outsourcing Services: by Service USD Million (2015-2020)
  • Figure 6. South America Customer Experience Outsourcing Services Share (%), by Country
  • Figure 7. Asia Pacific Customer Experience Outsourcing Services Share (%), by Country
  • Figure 8. Europe Customer Experience Outsourcing Services Share (%), by Country
  • Figure 9. MEA Customer Experience Outsourcing Services Share (%), by Country
  • Figure 10. North America Customer Experience Outsourcing Services Share (%), by Country
  • Figure 11. Global Customer Experience Outsourcing Services share by Players 2020 (%)
  • Figure 12. Global Customer Experience Outsourcing Services share by Players (Top 3) 2020(%)
  • Figure 13. Global Customer Experience Outsourcing Services share by Players (Top 5) 2020(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. TELUS International (Canada) Revenue, Net Income and Gross profit
  • Figure 16. TELUS International (Canada) Revenue: by Geography 2020
  • Figure 17. LiveOps (United States) Revenue, Net Income and Gross profit
  • Figure 18. LiveOps (United States) Revenue: by Geography 2020
  • Figure 19. UpCall (United States) Revenue, Net Income and Gross profit
  • Figure 20. UpCall (United States) Revenue: by Geography 2020
  • Figure 21. Sensee (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 22. Sensee (United Kingdom) Revenue: by Geography 2020
  • Figure 23. Working Solutions (United States) Revenue, Net Income and Gross profit
  • Figure 24. Working Solutions (United States) Revenue: by Geography 2020
  • Figure 25. Capita (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 26. Capita (United Kingdom) Revenue: by Geography 2020
  • Figure 27. Sitel (United States) Revenue, Net Income and Gross profit
  • Figure 28. Sitel (United States) Revenue: by Geography 2020
  • Figure 29. Serco (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 30. Serco (United Kingdom) Revenue: by Geography 2020
  • Figure 31. Ventrica (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 32. Ventrica (United Kingdom) Revenue: by Geography 2020
  • Figure 33. Ascensos (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 34. Ascensos (United Kingdom) Revenue: by Geography 2020
  • Figure 35. Sykes (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 36. Sykes (United Kingdom) Revenue: by Geography 2020
  • Figure 37. Global Customer Experience Outsourcing Services: by Vertical USD Million (2021-2026)
  • Figure 38. Global Customer Experience Outsourcing Services: by Service USD Million (2021-2026)
  • Figure 39. South America Customer Experience Outsourcing Services Share (%), by Country
  • Figure 40. Asia Pacific Customer Experience Outsourcing Services Share (%), by Country
  • Figure 41. Europe Customer Experience Outsourcing Services Share (%), by Country
  • Figure 42. MEA Customer Experience Outsourcing Services Share (%), by Country
  • Figure 43. North America Customer Experience Outsourcing Services Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • TELUS International (Canada)
  • LiveOps (United States)
  • UpCall (United States)
  • Sensee (United Kingdom)
  • Working Solutions (United States)
  • Capita (United Kingdom)
  • Sitel (United States)
  • Serco (United Kingdom)
  • Ventrica (United Kingdom)
  • Ascensos (United Kingdom)
  • Sykes (United Kingdom)
Select License Type
Sample Report Enquiry Before Buy Request Discount

Speak with Analyst

Want to find out more about this report?

Get Free Consultation