Global Consumer Engagement Solutions Market
Global Consumer Engagement Solutions Market

Consumer Engagement Solutions Comprehensive Study by Industry Vertical (Banking, Financial Services, and Insurance, Telecom and IT, Retail and Consumer Goods, Media and Entertainment, Other), Solution/Service Type (Solution, Service) Players and Region - Global Market Outlook to 2026

Consumer Engagement Solutions Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Mar 2021 Edition 250 Pages 216 Tables & Figures
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  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
What is Consumer Engagement Solutions Market?

The Consumer Engagement Solution is a collection of consumer engagement software and services that work together to handle customer communications and interactions across multiple channels and touchpoints. Because of the benefits associated with consumer engagement solutions, businesses all over the world are showing an interest in implementing them. Consumer engagement solutions provide omni-channel platform, reporting and analytics, workforce optimization, automation, engagement application development, self-service, and a variety of other services. Some of the major factors driving the growth of the global customer engagement solutions market include the increasing use of e-commerce platforms, the growing adoption of customer engagement solutions, as well as smartphones and tablets. Customer service is the primary factor that encourages consumers to show brand loyalty, resulting in consistent revenue for businesses across industries. Customer engagement software aids in the management of customer communications and interactions across multiple channels and touchpoints.

The market study is being classified and major geographies with country level break-up.

Aspect Software (United States), Avaya (United States), Calabrio (United States), Genesys (United States), IBM (United States), Microsoft (United States), Nuance Communications (United States), OpenText (Canada), Oracle (United States) and SAP (Germany) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are ServiceNow (United States), eGain Corporation (United States), CRMnext (India) and Eptica (France).

The customer engagement solutions market is fragmented due to the market consists of various new and major vendors with a strong focus on the small and medium enterprises that compete in the large enterprise segment. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Consumer Engagement Solutions market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Consumer Engagement Solutions market by Type, Application and Region.

On the basis of geography, the market of Consumer Engagement Solutions has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing Use of E-Commerce Platforms
  • Increasing Focus on Delivering Enhanced Customer Engagement through Omnichannel
  • Integration of IoT with Consumer Engagement Solutions

Market Trend
  • Growing Adoption of Tablets and Smartphones

Restraints
  • Complexities Related to the Implementation
  • Data Security and Privacy Concerns

Opportunities
  • Increased Applicability of Big Data and Machine Learning
  • Rising investment in Artificial Intelligence

Challenges
  • Managing Security With Multiple Customer Touchpoints


Market Leaders and some development strategies
On 3 September 2020, OpenText announced the acquisition of XMedius



Key Target Audience
Software providers, Technology providers, Providers of Customer Engagement Solutions and Services, Suppliers of IT Hardware/Software/Services, IT Infrastructure Providers, Marketing Analytics Executives, System Administrators and App Developers

Customization in the Report Available:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
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Report Objectives / Segmentation Covered
By Industry Vertical
  • Banking, Financial Services, and Insurance
  • Telecom and IT
  • Retail and Consumer Goods
  • Media and Entertainment
  • Other

By Solution/Service Type
  • Solution
  • Service

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Use of E-Commerce Platforms
      • 3.2.2. Increasing Focus on Delivering Enhanced Customer Engagement through Omnichannel
      • 3.2.3. Integration of IoT with Consumer Engagement Solutions
    • 3.3. Market Challenges
      • 3.3.1. Managing Security With Multiple Customer Touchpoints
    • 3.4. Market Trends
      • 3.4.1. Growing Adoption of Tablets and Smartphones
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Consumer Engagement Solutions, by Industry Vertical, Solution/Service Type and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Consumer Engagement Solutions (Value)
      • 5.2.1. Global Consumer Engagement Solutions by: Industry Vertical (Value)
        • 5.2.1.1. Banking, Financial Services, and Insurance
        • 5.2.1.2. Telecom and IT
        • 5.2.1.3. Retail and Consumer Goods
        • 5.2.1.4. Media and Entertainment
        • 5.2.1.5. Other
      • 5.2.2. Global Consumer Engagement Solutions by: Solution/Service Type (Value)
        • 5.2.2.1. Solution
        • 5.2.2.2. Service
      • 5.2.3. Global Consumer Engagement Solutions Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. Consumer Engagement Solutions: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Aspect Software (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Avaya (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Calabrio (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Genesys (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. IBM (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Microsoft (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Nuance Communications (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. OpenText (Canada)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Oracle (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. SAP (Germany)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Consumer Engagement Solutions Sale, by Industry Vertical, Solution/Service Type and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Consumer Engagement Solutions (Value)
      • 7.2.1. Global Consumer Engagement Solutions by: Industry Vertical (Value)
        • 7.2.1.1. Banking, Financial Services, and Insurance
        • 7.2.1.2. Telecom and IT
        • 7.2.1.3. Retail and Consumer Goods
        • 7.2.1.4. Media and Entertainment
        • 7.2.1.5. Other
      • 7.2.2. Global Consumer Engagement Solutions by: Solution/Service Type (Value)
        • 7.2.2.1. Solution
        • 7.2.2.2. Service
      • 7.2.3. Global Consumer Engagement Solutions Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Consumer Engagement Solutions: by Industry Vertical(USD Million)
  • Table 2. Consumer Engagement Solutions Banking, Financial Services, and Insurance , by Region USD Million (2015-2020)
  • Table 3. Consumer Engagement Solutions Telecom and IT , by Region USD Million (2015-2020)
  • Table 4. Consumer Engagement Solutions Retail and Consumer Goods , by Region USD Million (2015-2020)
  • Table 5. Consumer Engagement Solutions Media and Entertainment , by Region USD Million (2015-2020)
  • Table 6. Consumer Engagement Solutions Other , by Region USD Million (2015-2020)
  • Table 7. Consumer Engagement Solutions: by Solution/Service Type(USD Million)
  • Table 8. Consumer Engagement Solutions Solution , by Region USD Million (2015-2020)
  • Table 9. Consumer Engagement Solutions Service , by Region USD Million (2015-2020)
  • Table 10. South America Consumer Engagement Solutions, by Country USD Million (2015-2020)
  • Table 11. South America Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 12. South America Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 13. Brazil Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 14. Brazil Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 15. Argentina Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 16. Argentina Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 17. Rest of South America Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 18. Rest of South America Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 19. Asia Pacific Consumer Engagement Solutions, by Country USD Million (2015-2020)
  • Table 20. Asia Pacific Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 21. Asia Pacific Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 22. China Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 23. China Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 24. Japan Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 25. Japan Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 26. India Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 27. India Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 28. South Korea Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 29. South Korea Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 30. Taiwan Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 31. Taiwan Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 32. Australia Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 33. Australia Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 34. Rest of Asia-Pacific Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 35. Rest of Asia-Pacific Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 36. Europe Consumer Engagement Solutions, by Country USD Million (2015-2020)
  • Table 37. Europe Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 38. Europe Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 39. Germany Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 40. Germany Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 41. France Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 42. France Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 43. Italy Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 44. Italy Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 45. United Kingdom Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 46. United Kingdom Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 47. Netherlands Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 48. Netherlands Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 49. Rest of Europe Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 50. Rest of Europe Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 51. MEA Consumer Engagement Solutions, by Country USD Million (2015-2020)
  • Table 52. MEA Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 53. MEA Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 54. Middle East Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 55. Middle East Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 56. Africa Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 57. Africa Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 58. North America Consumer Engagement Solutions, by Country USD Million (2015-2020)
  • Table 59. North America Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 60. North America Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 61. United States Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 62. United States Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 63. Canada Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 64. Canada Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 65. Mexico Consumer Engagement Solutions, by Industry Vertical USD Million (2015-2020)
  • Table 66. Mexico Consumer Engagement Solutions, by Solution/Service Type USD Million (2015-2020)
  • Table 67. Company Basic Information, Sales Area and Its Competitors
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Company Basic Information, Sales Area and Its Competitors
  • Table 76. Company Basic Information, Sales Area and Its Competitors
  • Table 77. Consumer Engagement Solutions: by Industry Vertical(USD Million)
  • Table 78. Consumer Engagement Solutions Banking, Financial Services, and Insurance , by Region USD Million (2021-2026)
  • Table 79. Consumer Engagement Solutions Telecom and IT , by Region USD Million (2021-2026)
  • Table 80. Consumer Engagement Solutions Retail and Consumer Goods , by Region USD Million (2021-2026)
  • Table 81. Consumer Engagement Solutions Media and Entertainment , by Region USD Million (2021-2026)
  • Table 82. Consumer Engagement Solutions Other , by Region USD Million (2021-2026)
  • Table 83. Consumer Engagement Solutions: by Solution/Service Type(USD Million)
  • Table 84. Consumer Engagement Solutions Solution , by Region USD Million (2021-2026)
  • Table 85. Consumer Engagement Solutions Service , by Region USD Million (2021-2026)
  • Table 86. South America Consumer Engagement Solutions, by Country USD Million (2021-2026)
  • Table 87. South America Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 88. South America Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 89. Brazil Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 90. Brazil Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 91. Argentina Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 92. Argentina Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 93. Rest of South America Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 94. Rest of South America Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 95. Asia Pacific Consumer Engagement Solutions, by Country USD Million (2021-2026)
  • Table 96. Asia Pacific Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 97. Asia Pacific Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 98. China Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 99. China Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 100. Japan Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 101. Japan Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 102. India Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 103. India Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 104. South Korea Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 105. South Korea Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 106. Taiwan Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 107. Taiwan Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 108. Australia Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 109. Australia Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 110. Rest of Asia-Pacific Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 111. Rest of Asia-Pacific Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 112. Europe Consumer Engagement Solutions, by Country USD Million (2021-2026)
  • Table 113. Europe Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 114. Europe Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 115. Germany Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 116. Germany Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 117. France Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 118. France Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 119. Italy Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 120. Italy Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 121. United Kingdom Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 122. United Kingdom Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 123. Netherlands Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 124. Netherlands Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 125. Rest of Europe Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 126. Rest of Europe Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 127. MEA Consumer Engagement Solutions, by Country USD Million (2021-2026)
  • Table 128. MEA Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 129. MEA Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 130. Middle East Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 131. Middle East Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 132. Africa Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 133. Africa Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 134. North America Consumer Engagement Solutions, by Country USD Million (2021-2026)
  • Table 135. North America Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 136. North America Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 137. United States Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 138. United States Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 139. Canada Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 140. Canada Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 141. Mexico Consumer Engagement Solutions, by Industry Vertical USD Million (2021-2026)
  • Table 142. Mexico Consumer Engagement Solutions, by Solution/Service Type USD Million (2021-2026)
  • Table 143. Research Programs/Design for This Report
  • Table 144. Key Data Information from Secondary Sources
  • Table 145. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Consumer Engagement Solutions: by Industry Vertical USD Million (2015-2020)
  • Figure 5. Global Consumer Engagement Solutions: by Solution/Service Type USD Million (2015-2020)
  • Figure 6. South America Consumer Engagement Solutions Share (%), by Country
  • Figure 7. Asia Pacific Consumer Engagement Solutions Share (%), by Country
  • Figure 8. Europe Consumer Engagement Solutions Share (%), by Country
  • Figure 9. MEA Consumer Engagement Solutions Share (%), by Country
  • Figure 10. North America Consumer Engagement Solutions Share (%), by Country
  • Figure 11. Global Consumer Engagement Solutions share by Players 2020 (%)
  • Figure 12. Global Consumer Engagement Solutions share by Players (Top 3) 2020(%)
  • Figure 13. Global Consumer Engagement Solutions share by Players (Top 5) 2020(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. Aspect Software (United States) Revenue, Net Income and Gross profit
  • Figure 16. Aspect Software (United States) Revenue: by Geography 2020
  • Figure 17. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 18. Avaya (United States) Revenue: by Geography 2020
  • Figure 19. Calabrio (United States) Revenue, Net Income and Gross profit
  • Figure 20. Calabrio (United States) Revenue: by Geography 2020
  • Figure 21. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 22. Genesys (United States) Revenue: by Geography 2020
  • Figure 23. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 24. IBM (United States) Revenue: by Geography 2020
  • Figure 25. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 26. Microsoft (United States) Revenue: by Geography 2020
  • Figure 27. Nuance Communications (United States) Revenue, Net Income and Gross profit
  • Figure 28. Nuance Communications (United States) Revenue: by Geography 2020
  • Figure 29. OpenText (Canada) Revenue, Net Income and Gross profit
  • Figure 30. OpenText (Canada) Revenue: by Geography 2020
  • Figure 31. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 32. Oracle (United States) Revenue: by Geography 2020
  • Figure 33. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 34. SAP (Germany) Revenue: by Geography 2020
  • Figure 35. Global Consumer Engagement Solutions: by Industry Vertical USD Million (2021-2026)
  • Figure 36. Global Consumer Engagement Solutions: by Solution/Service Type USD Million (2021-2026)
  • Figure 37. South America Consumer Engagement Solutions Share (%), by Country
  • Figure 38. Asia Pacific Consumer Engagement Solutions Share (%), by Country
  • Figure 39. Europe Consumer Engagement Solutions Share (%), by Country
  • Figure 40. MEA Consumer Engagement Solutions Share (%), by Country
  • Figure 41. North America Consumer Engagement Solutions Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Aspect Software (United States)
  • Avaya (United States)
  • Calabrio (United States)
  • Genesys (United States)
  • IBM (United States)
  • Microsoft (United States)
  • Nuance Communications (United States)
  • OpenText (Canada)
  • Oracle (United States)
  • SAP (Germany)
Additional players considered in the study are as follows:
ServiceNow (United States) , eGain Corporation (United States) , CRMnext (India) , Eptica (France)
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