Global Customer e-Care Services Market
Global Customer e-Care Services Market

Customer e-Care Services Comprehensive Study by Deployment Type (Cloud, On-Premised), Organisation Size (Large Enterprises, SMEs), Component (Software, Services), End User (BFSI, IT and Telecom, Aerospace and Defence, Healthcare, Retail, Others) Players and Region - Global Market Outlook to 2026

Customer e-Care Services Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Jun 2021 Edition 205 Pages 217 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
What is Customer e-Care Services?
Customer e-Care Services involves the delivery of customer care services using web-based tools such as mobile phones, social networks, etc. This strategy is considered comparatively more effective and far cheaper than traditional call centre based customer services. The adoption of customer e-care services may attribute to better customer relationship management. The growth of the customer e-care services may be fuelled by better internet penetration along with increase in adoption of digital solutions such as social media, forum, virtual assistant, e-chat, etc. Geographically, North America is at present the largest market of the customer e-care services although Asia Pacific is expected to put North America behind in the coming decade.

The market study is broken down and major geographies with country level break-up.

Growing adoption of automated digital solutions such as e-chat, social media, e-forums, virtual assistant has led to lower cost of operations for companies engaged in customer relationship management with better effectiveness. Similarly, the advancement in internet penetration has too allowed for greater adoption of the customer e-care services. Currently, North America is the largest market of the customer e-care services. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Teleperformance SE (France), Synnex Corporation (United States), Accenture Plc (Ireland), Convergys Corporation (United States), Sykes Enterprises, Inc. (United States), Intrado (United States), TTEC (United States), SPi Global (Philippines), Sitel Group (United States) and Infosys Ltd. (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are StarTek Inc. (United States), Amdocs (United States) and Advanced Contact Solutions, Inc. (Philippines).

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Customer e-Care Services market by Type, Application and Region.

On the basis of geography, the market of Customer e-Care Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Deployment Type, the sub-segment i.e. Cloud will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Organisation Size , the sub-segment i.e. Large Enterprises will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Component, the sub-segment i.e. Software will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End User, the sub-segment i.e. BFSI will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Leaders and their expansionary development strategies
In 2020, SPi Global, one of the market leaders in Data Intelligence, Content Technology as well as other technology solutions in a varied field of domains has announced acquisition of majority stake in an ed-tech solutions provider LearningMate from its previous owner Helix Investments. The acquisition of this stakes will allow both the companies to combine their synergies in order to draw greater value to their customers.



Market Trend
  • Cloud Computing Accounts for Larger Market Share

Market Drivers
  • Advancement in Connectivity Technology
  • Increase in Adoption of Digital Solutions

Opportunities
  • Asia Pacific Region Presents Huge Opportunity to Grow

Restraints
  • Less Awareness about Presence of the Service in Market

Challenges
  • Poor IT and Related Telco Infrastructure in Developing Countries


Key Target Audience
Customer e-Care Services Provider, New Entrants/Investors, Venture Capitalists and Private Equity Firms, Analysts and Strategic Business Planners and End-Use Industries

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand company’s positioning regarding market value, volume and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.

Frequently Asked Questions (FAQ):

1. What all players are profiled in the study?
The standard version of the report profiles players such as Teleperformance SE (France), Synnex Corporation (United States), Accenture Plc (Ireland), Convergys Corporation (United States), Sykes Enterprises, Inc. (United States), Intrado (United States), TTEC (United States), SPi Global (Philippines), Sitel Group (United States) and Infosys Ltd. (India) etc.

2. Can we have customized study for Customer e-Care Services Market?
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.

3. What would be the Market Size of Customer e-Care Services Market by 2026?
Analysts at AMA estimates Customer e-Care Services Market to reach USD Million by 2026.
Report Objectives / Segmentation Covered
By Deployment Type
  • Cloud
  • On-Premised

By Organisation Size
  • Large Enterprises
  • SMEs

By Component
  • Software
  • Services

By End User
  • BFSI
  • IT and Telecom
  • Aerospace and Defence
  • Healthcare
  • Retail
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Advancement in Connectivity Technology
      • 3.2.2. Increase in Adoption of Digital Solutions
    • 3.3. Market Challenges
      • 3.3.1. Poor IT and Related Telco Infrastructure in Developing Countries
    • 3.4. Market Trends
      • 3.4.1. Cloud Computing Accounts for Larger Market Share
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer e-Care Services, by Deployment Type, Organisation Size , Component, End User and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Customer e-Care Services (Value)
      • 5.2.1. Global Customer e-Care Services by: Deployment Type (Value)
        • 5.2.1.1. Cloud
        • 5.2.1.2. On-Premised
      • 5.2.2. Global Customer e-Care Services by: Component (Value)
        • 5.2.2.1. Software
        • 5.2.2.2. Services
      • 5.2.3. Global Customer e-Care Services by: End User (Value)
        • 5.2.3.1. BFSI
        • 5.2.3.2. IT and Telecom
        • 5.2.3.3. Aerospace and Defence
        • 5.2.3.4. Healthcare
        • 5.2.3.5. Retail
        • 5.2.3.6. Others
      • 5.2.4. Global Customer e-Care Services Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
  • 6. Customer e-Care Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Teleperformance SE (France)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Synnex Corporation (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Accenture Plc (Ireland)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Convergys Corporation (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Sykes Enterprises, Inc. (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Intrado (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. TTEC (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. SPi Global (Philippines)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Sitel Group (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Infosys Ltd. (India)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer e-Care Services Sale, by Deployment Type, Organisation Size , Component, End User and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Customer e-Care Services (Value)
      • 7.2.1. Global Customer e-Care Services by: Deployment Type (Value)
        • 7.2.1.1. Cloud
        • 7.2.1.2. On-Premised
      • 7.2.2. Global Customer e-Care Services by: Component (Value)
        • 7.2.2.1. Software
        • 7.2.2.2. Services
      • 7.2.3. Global Customer e-Care Services by: End User (Value)
        • 7.2.3.1. BFSI
        • 7.2.3.2. IT and Telecom
        • 7.2.3.3. Aerospace and Defence
        • 7.2.3.4. Healthcare
        • 7.2.3.5. Retail
        • 7.2.3.6. Others
      • 7.2.4. Global Customer e-Care Services Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer e-Care Services: by Deployment Type(USD Million)
  • Table 2. Customer e-Care Services Cloud , by Region USD Million (2015-2020)
  • Table 3. Customer e-Care Services On-Premised , by Region USD Million (2015-2020)
  • Table 4. Customer e-Care Services: by Component(USD Million)
  • Table 5. Customer e-Care Services Software , by Region USD Million (2015-2020)
  • Table 6. Customer e-Care Services Services , by Region USD Million (2015-2020)
  • Table 7. Customer e-Care Services: by End User(USD Million)
  • Table 8. Customer e-Care Services BFSI , by Region USD Million (2015-2020)
  • Table 9. Customer e-Care Services IT and Telecom , by Region USD Million (2015-2020)
  • Table 10. Customer e-Care Services Aerospace and Defence , by Region USD Million (2015-2020)
  • Table 11. Customer e-Care Services Healthcare , by Region USD Million (2015-2020)
  • Table 12. Customer e-Care Services Retail , by Region USD Million (2015-2020)
  • Table 13. Customer e-Care Services Others , by Region USD Million (2015-2020)
  • Table 14. South America Customer e-Care Services, by Country USD Million (2015-2020)
  • Table 15. South America Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 16. South America Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 17. South America Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 18. South America Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 19. Brazil Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 20. Brazil Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 21. Brazil Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 22. Brazil Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 23. Argentina Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 24. Argentina Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 25. Argentina Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 26. Argentina Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 27. Rest of South America Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 28. Rest of South America Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 29. Rest of South America Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 30. Rest of South America Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 31. Asia Pacific Customer e-Care Services, by Country USD Million (2015-2020)
  • Table 32. Asia Pacific Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 33. Asia Pacific Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 34. Asia Pacific Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 35. Asia Pacific Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 36. China Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 37. China Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 38. China Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 39. China Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 40. Japan Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 41. Japan Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 42. Japan Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 43. Japan Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 44. India Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 45. India Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 46. India Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 47. India Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 48. South Korea Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 49. South Korea Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 50. South Korea Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 51. South Korea Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 52. Taiwan Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 53. Taiwan Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 54. Taiwan Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 55. Taiwan Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 56. Australia Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 57. Australia Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 58. Australia Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 59. Australia Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 60. Rest of Asia-Pacific Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 61. Rest of Asia-Pacific Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 62. Rest of Asia-Pacific Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 63. Rest of Asia-Pacific Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 64. Europe Customer e-Care Services, by Country USD Million (2015-2020)
  • Table 65. Europe Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 66. Europe Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 67. Europe Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 68. Europe Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 69. Germany Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 70. Germany Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 71. Germany Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 72. Germany Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 73. France Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 74. France Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 75. France Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 76. France Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 77. Italy Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 78. Italy Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 79. Italy Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 80. Italy Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 81. United Kingdom Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 82. United Kingdom Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 83. United Kingdom Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 84. United Kingdom Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 85. Netherlands Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 86. Netherlands Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 87. Netherlands Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 88. Netherlands Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 89. Rest of Europe Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 90. Rest of Europe Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 91. Rest of Europe Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 92. Rest of Europe Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 93. MEA Customer e-Care Services, by Country USD Million (2015-2020)
  • Table 94. MEA Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 95. MEA Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 96. MEA Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 97. MEA Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 98. Middle East Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 99. Middle East Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 100. Middle East Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 101. Middle East Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 102. Africa Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 103. Africa Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 104. Africa Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 105. Africa Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 106. North America Customer e-Care Services, by Country USD Million (2015-2020)
  • Table 107. North America Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 108. North America Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 109. North America Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 110. North America Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 111. United States Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 112. United States Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 113. United States Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 114. United States Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 115. Canada Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 116. Canada Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 117. Canada Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 118. Canada Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 119. Mexico Customer e-Care Services, by Deployment Type USD Million (2015-2020)
  • Table 120. Mexico Customer e-Care Services, by Organisation Size USD Million (2015-2020)
  • Table 121. Mexico Customer e-Care Services, by Component USD Million (2015-2020)
  • Table 122. Mexico Customer e-Care Services, by End User USD Million (2015-2020)
  • Table 123. Company Basic Information, Sales Area and Its Competitors
  • Table 124. Company Basic Information, Sales Area and Its Competitors
  • Table 125. Company Basic Information, Sales Area and Its Competitors
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Customer e-Care Services: by Deployment Type(USD Million)
  • Table 134. Customer e-Care Services Cloud , by Region USD Million (2021-2026)
  • Table 135. Customer e-Care Services On-Premised , by Region USD Million (2021-2026)
  • Table 136. Customer e-Care Services: by Component(USD Million)
  • Table 137. Customer e-Care Services Software , by Region USD Million (2021-2026)
  • Table 138. Customer e-Care Services Services , by Region USD Million (2021-2026)
  • Table 139. Customer e-Care Services: by End User(USD Million)
  • Table 140. Customer e-Care Services BFSI , by Region USD Million (2021-2026)
  • Table 141. Customer e-Care Services IT and Telecom , by Region USD Million (2021-2026)
  • Table 142. Customer e-Care Services Aerospace and Defence , by Region USD Million (2021-2026)
  • Table 143. Customer e-Care Services Healthcare , by Region USD Million (2021-2026)
  • Table 144. Customer e-Care Services Retail , by Region USD Million (2021-2026)
  • Table 145. Customer e-Care Services Others , by Region USD Million (2021-2026)
  • Table 146. South America Customer e-Care Services, by Country USD Million (2021-2026)
  • Table 147. South America Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 148. South America Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 149. South America Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 150. South America Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 151. Brazil Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 152. Brazil Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 153. Brazil Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 154. Brazil Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 155. Argentina Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 156. Argentina Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 157. Argentina Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 158. Argentina Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 159. Rest of South America Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 160. Rest of South America Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 161. Rest of South America Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 162. Rest of South America Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 163. Asia Pacific Customer e-Care Services, by Country USD Million (2021-2026)
  • Table 164. Asia Pacific Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 165. Asia Pacific Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 166. Asia Pacific Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 167. Asia Pacific Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 168. China Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 169. China Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 170. China Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 171. China Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 172. Japan Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 173. Japan Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 174. Japan Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 175. Japan Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 176. India Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 177. India Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 178. India Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 179. India Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 180. South Korea Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 181. South Korea Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 182. South Korea Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 183. South Korea Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 184. Taiwan Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 185. Taiwan Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 186. Taiwan Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 187. Taiwan Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 188. Australia Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 189. Australia Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 190. Australia Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 191. Australia Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 192. Rest of Asia-Pacific Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 193. Rest of Asia-Pacific Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 194. Rest of Asia-Pacific Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 195. Rest of Asia-Pacific Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 196. Europe Customer e-Care Services, by Country USD Million (2021-2026)
  • Table 197. Europe Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 198. Europe Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 199. Europe Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 200. Europe Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 201. Germany Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 202. Germany Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 203. Germany Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 204. Germany Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 205. France Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 206. France Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 207. France Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 208. France Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 209. Italy Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 210. Italy Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 211. Italy Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 212. Italy Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 213. United Kingdom Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 214. United Kingdom Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 215. United Kingdom Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 216. United Kingdom Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 217. Netherlands Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 218. Netherlands Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 219. Netherlands Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 220. Netherlands Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 221. Rest of Europe Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 222. Rest of Europe Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 223. Rest of Europe Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 224. Rest of Europe Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 225. MEA Customer e-Care Services, by Country USD Million (2021-2026)
  • Table 226. MEA Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 227. MEA Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 228. MEA Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 229. MEA Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 230. Middle East Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 231. Middle East Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 232. Middle East Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 233. Middle East Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 234. Africa Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 235. Africa Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 236. Africa Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 237. Africa Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 238. North America Customer e-Care Services, by Country USD Million (2021-2026)
  • Table 239. North America Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 240. North America Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 241. North America Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 242. North America Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 243. United States Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 244. United States Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 245. United States Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 246. United States Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 247. Canada Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 248. Canada Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 249. Canada Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 250. Canada Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 251. Mexico Customer e-Care Services, by Deployment Type USD Million (2021-2026)
  • Table 252. Mexico Customer e-Care Services, by Organisation Size USD Million (2021-2026)
  • Table 253. Mexico Customer e-Care Services, by Component USD Million (2021-2026)
  • Table 254. Mexico Customer e-Care Services, by End User USD Million (2021-2026)
  • Table 255. Research Programs/Design for This Report
  • Table 256. Key Data Information from Secondary Sources
  • Table 257. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer e-Care Services: by Deployment Type USD Million (2015-2020)
  • Figure 5. Global Customer e-Care Services: by Component USD Million (2015-2020)
  • Figure 6. Global Customer e-Care Services: by End User USD Million (2015-2020)
  • Figure 7. South America Customer e-Care Services Share (%), by Country
  • Figure 8. Asia Pacific Customer e-Care Services Share (%), by Country
  • Figure 9. Europe Customer e-Care Services Share (%), by Country
  • Figure 10. MEA Customer e-Care Services Share (%), by Country
  • Figure 11. North America Customer e-Care Services Share (%), by Country
  • Figure 12. Global Customer e-Care Services share by Players 2020 (%)
  • Figure 13. Global Customer e-Care Services share by Players (Top 3) 2020(%)
  • Figure 14. Global Customer e-Care Services share by Players (Top 5) 2020(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Teleperformance SE (France) Revenue, Net Income and Gross profit
  • Figure 17. Teleperformance SE (France) Revenue: by Geography 2020
  • Figure 18. Synnex Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 19. Synnex Corporation (United States) Revenue: by Geography 2020
  • Figure 20. Accenture Plc (Ireland) Revenue, Net Income and Gross profit
  • Figure 21. Accenture Plc (Ireland) Revenue: by Geography 2020
  • Figure 22. Convergys Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 23. Convergys Corporation (United States) Revenue: by Geography 2020
  • Figure 24. Sykes Enterprises, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 25. Sykes Enterprises, Inc. (United States) Revenue: by Geography 2020
  • Figure 26. Intrado (United States) Revenue, Net Income and Gross profit
  • Figure 27. Intrado (United States) Revenue: by Geography 2020
  • Figure 28. TTEC (United States) Revenue, Net Income and Gross profit
  • Figure 29. TTEC (United States) Revenue: by Geography 2020
  • Figure 30. SPi Global (Philippines) Revenue, Net Income and Gross profit
  • Figure 31. SPi Global (Philippines) Revenue: by Geography 2020
  • Figure 32. Sitel Group (United States) Revenue, Net Income and Gross profit
  • Figure 33. Sitel Group (United States) Revenue: by Geography 2020
  • Figure 34. Infosys Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 35. Infosys Ltd. (India) Revenue: by Geography 2020
  • Figure 36. Global Customer e-Care Services: by Deployment Type USD Million (2021-2026)
  • Figure 37. Global Customer e-Care Services: by Component USD Million (2021-2026)
  • Figure 38. Global Customer e-Care Services: by End User USD Million (2021-2026)
  • Figure 39. South America Customer e-Care Services Share (%), by Country
  • Figure 40. Asia Pacific Customer e-Care Services Share (%), by Country
  • Figure 41. Europe Customer e-Care Services Share (%), by Country
  • Figure 42. MEA Customer e-Care Services Share (%), by Country
  • Figure 43. North America Customer e-Care Services Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Teleperformance SE (France)
  • Synnex Corporation (United States)
  • Accenture Plc (Ireland)
  • Convergys Corporation (United States)
  • Sykes Enterprises, Inc. (United States)
  • Intrado (United States)
  • TTEC (United States)
  • SPi Global (Philippines)
  • Sitel Group (United States)
  • Infosys Ltd. (India)
Additional players considered in the study are as follows:
StarTek Inc. (United States) , Amdocs (United States) , Advanced Contact Solutions, Inc. (Philippines)
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