What is Customer e-Care Services?
Customer e-Care Services involves the delivery of customer care services using web-based tools such as mobile phones, social networks, etc. This strategy is considered comparatively more effective and far cheaper than traditional call centre based customer services. The adoption of customer e-care services may attribute to better customer relationship management. The growth of the customer e-care services may be fuelled by better internet penetration along with increase in adoption of digital solutions such as social media, forum, virtual assistant, e-chat, etc. Geographically, North America is at present the largest market of the customer e-care services although Asia Pacific is expected to put North America behind in the coming decade.
The market study is broken down and major geographies with country level break-up.
Growing adoption of automated digital solutions such as e-chat, social media, e-forums, virtual assistant has led to lower cost of operations for companies engaged in customer relationship management with better effectiveness. Similarly, the advancement in internet penetration has too allowed for greater adoption of the customer e-care services. Currently, North America is the largest market of the customer e-care services. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Teleperformance SE (France), Synnex Corporation (United States), Accenture Plc (Ireland), Convergys Corporation (United States), Sykes Enterprises, Inc. (United States), Intrado (United States), TTEC (United States), SPi Global (Philippines), Sitel Group (United States) and Infosys Ltd. (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are StarTek Inc. (United States), Amdocs (United States) and Advanced Contact Solutions, Inc. (Philippines).
AdvanceMarketAnalytics has segmented the market of Global Customer e-Care Services market by Type, Application and Region.
On the basis of geography, the market of Customer e-Care Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Deployment Type, the sub-segment i.e. Cloud will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Organisation Size , the sub-segment i.e. Large Enterprises will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Component, the sub-segment i.e. Software will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End User, the sub-segment i.e. BFSI will boost the Customer e-Care Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Leaders and their expansionary development strategies
In 2020, SPi Global, one of the market leaders in Data Intelligence, Content Technology as well as other technology solutions in a varied field of domains has announced acquisition of majority stake in an ed-tech solutions provider LearningMate from its previous owner Helix Investments. The acquisition of this stakes will allow both the companies to combine their synergies in order to draw greater value to their customers.
- Cloud Computing Accounts for Larger Market Share
- Advancement in Connectivity Technology
- Increase in Adoption of Digital Solutions
- Asia Pacific Region Presents Huge Opportunity to Grow
- Less Awareness about Presence of the Service in Market
- Poor IT and Related Telco Infrastructure in Developing Countries
Key Target AudienceCustomer e-Care Services Provider, New Entrants/Investors, Venture Capitalists and Private Equity Firms, Analysts and Strategic Business Planners and End-Use Industries
About ApproachTo evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand companys positioning regarding market value, volume and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.
Frequently Asked Questions (FAQ):
1. What all players are profiled in the study?
The standard version of the report profiles players such as Teleperformance SE (France), Synnex Corporation (United States), Accenture Plc (Ireland), Convergys Corporation (United States), Sykes Enterprises, Inc. (United States), Intrado (United States), TTEC (United States), SPi Global (Philippines), Sitel Group (United States) and Infosys Ltd. (India) etc.
2. Can we have customized study for Customer e-Care Services Market?
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
3. What would be the Market Size of Customer e-Care Services Market by 2026?
Analysts at AMA estimates Customer e-Care Services Market to reach USD Million by 2026.