Global Contact Center Intelligence Market

Contact Center Intelligence Comprehensive Study by End Use (BFSI, Media & Entertainment, Travel & Hospitality, Telecom, Retail & Ecommerce, Healthcare, Others), Deployment (Cloud, On-premises), Scale (Large Enterprises, Small and Medium Enterprises (SMEs)), Component (Compute Platforms, Services (Training & Consulting, System Integration & Deployment, Support & Maintenance)) Players and Region - Global Market Outlook to 2026

Contact Center Intelligence Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Contact Center Intelligence Market Scope
Customers today expect a one-on-one experience and to be treated as individuals. This customised approach necessitates the integration and synthesization of all omnichannel activities into a single customer record that agents may quickly access anytime they need it. Contact Center Intelligence (CCI) is a collection of AI-powered contact centre partner products aimed at improving customer experience and increasing operational efficiency. It provides solutions that allow for maximum telephony infrastructure flexibility with little integration obstacles, as well as the ability to add external sales, marketing, and customer data sets for access to underlying business insights and engagement drivers.

The Contact Center Intelligence market study is segmented and major geographies with country level break-up.

The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Contact Center Intelligence market throughout the predicted period.

IBM Corporation (United States), Google LLC (United States), Microsoft Corporation (United States), AWS (United States), SAP SE (United States), Oracle Corporation (United States), Nuance (United States), Artificial Solutions (Spain), Avaya (United States) and Inbenta technologies Inc. (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are EdgeVerve (Infosys) (India), NICE inContact (United States), Avaamo (United States), Creative Virtual (United Kingdom), Conversica (United States) and Pypestream Inc. (United States).

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.

Segmentation Overview
AMA Research has segmented the market of Global Contact Center Intelligence market by Type, Application and Region.

On the basis of geography, the market of Contact Center Intelligence has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

Market Leaders and their expansionary development strategies

On 18th August, 2020 - AWS Launched AWS Contact Center Intelligence Solutions. Self-Service, Live-Call Analytics & Agent Help, And Post-Call Analytics Are Among the New Capabilities Offered Through AWS Partner Network (APN) Partners, Allowing Clients to Seamlessly Integrate AI Into Contact Centres.


Market Trend
  • Emergence of Advance Features Including Gesture Recognition With AI-Based Chatbots

Market Drivers
  • Rising Implementation of AI for Enhanced Customer Support Services
  • Growth in Customer Engagement Through Social Media Platforms

Opportunities
  • Increasing Rate of Data Extraction
  • Growing Implementation Among SMEs

Restraints
  • Lack of Trained Professionals

Challenges
  • Data Privacy and Security Concerns


Key Target Audience
Contact Center Intelligence Solutions Provider, New Entrants and Investors, Venture Capitalists, Government Bodies, Corporate Entities, Government and Private Research Organizations and Others

Report Objectives / Segmentation Covered

By End Use
  • BFSI
  • Media & Entertainment
  • Travel & Hospitality
  • Telecom
  • Retail & Ecommerce
  • Healthcare
  • Others

By Deployment
  • Cloud
  • On-premises

By Scale
  • Large Enterprises
  • Small and Medium Enterprises (SMEs)

By Component
  • Compute Platforms
  • Services (Training & Consulting, System Integration & Deployment, Support & Maintenance)

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Implementation of AI for Enhanced Customer Support Services
      • 3.2.2. Growth in Customer Engagement Through Social Media Platforms
    • 3.3. Market Challenges
      • 3.3.1. Data Privacy and Security Concerns
    • 3.4. Market Trends
      • 3.4.1. Emergence of Advance Features Including Gesture Recognition With AI-Based Chatbots
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center Intelligence, by End Use, Deployment, Scale, Component and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Contact Center Intelligence (Value)
      • 5.2.1. Global Contact Center Intelligence by: End Use (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. Media & Entertainment
        • 5.2.1.3. Travel & Hospitality
        • 5.2.1.4. Telecom
        • 5.2.1.5. Retail & Ecommerce
        • 5.2.1.6. Healthcare
        • 5.2.1.7. Others
      • 5.2.2. Global Contact Center Intelligence by: Deployment (Value)
        • 5.2.2.1. Cloud
        • 5.2.2.2. On-premises
      • 5.2.3. Global Contact Center Intelligence by: Scale (Value)
        • 5.2.3.1. Large Enterprises
        • 5.2.3.2. Small and Medium Enterprises (SMEs)
      • 5.2.4. Global Contact Center Intelligence by: Component (Value)
        • 5.2.4.1. Compute Platforms
        • 5.2.4.2. Services (Training & Consulting, System Integration & Deployment, Support & Maintenance)
      • 5.2.5. Global Contact Center Intelligence Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Contact Center Intelligence: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. IBM Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Google LLC (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Microsoft Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. AWS (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SAP SE (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Oracle Corporation (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Nuance (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Artificial Solutions (Spain)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Avaya (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Inbenta technologies Inc. (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Contact Center Intelligence Sale, by End Use, Deployment, Scale, Component and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Contact Center Intelligence (Value)
      • 7.2.1. Global Contact Center Intelligence by: End Use (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. Media & Entertainment
        • 7.2.1.3. Travel & Hospitality
        • 7.2.1.4. Telecom
        • 7.2.1.5. Retail & Ecommerce
        • 7.2.1.6. Healthcare
        • 7.2.1.7. Others
      • 7.2.2. Global Contact Center Intelligence by: Deployment (Value)
        • 7.2.2.1. Cloud
        • 7.2.2.2. On-premises
      • 7.2.3. Global Contact Center Intelligence by: Scale (Value)
        • 7.2.3.1. Large Enterprises
        • 7.2.3.2. Small and Medium Enterprises (SMEs)
      • 7.2.4. Global Contact Center Intelligence by: Component (Value)
        • 7.2.4.1. Compute Platforms
        • 7.2.4.2. Services (Training & Consulting, System Integration & Deployment, Support & Maintenance)
      • 7.2.5. Global Contact Center Intelligence Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center Intelligence: by End Use(USD Million)
  • Table 2. Contact Center Intelligence BFSI , by Region USD Million (2015-2020)
  • Table 3. Contact Center Intelligence Media & Entertainment , by Region USD Million (2015-2020)
  • Table 4. Contact Center Intelligence Travel & Hospitality , by Region USD Million (2015-2020)
  • Table 5. Contact Center Intelligence Telecom , by Region USD Million (2015-2020)
  • Table 6. Contact Center Intelligence Retail & Ecommerce , by Region USD Million (2015-2020)
  • Table 7. Contact Center Intelligence Healthcare , by Region USD Million (2015-2020)
  • Table 8. Contact Center Intelligence Others , by Region USD Million (2015-2020)
  • Table 9. Contact Center Intelligence: by Deployment(USD Million)
  • Table 10. Contact Center Intelligence Cloud , by Region USD Million (2015-2020)
  • Table 11. Contact Center Intelligence On-premises , by Region USD Million (2015-2020)
  • Table 12. Contact Center Intelligence: by Scale(USD Million)
  • Table 13. Contact Center Intelligence Large Enterprises , by Region USD Million (2015-2020)
  • Table 14. Contact Center Intelligence Small and Medium Enterprises (SMEs) , by Region USD Million (2015-2020)
  • Table 15. Contact Center Intelligence: by Component(USD Million)
  • Table 16. Contact Center Intelligence Compute Platforms , by Region USD Million (2015-2020)
  • Table 17. Contact Center Intelligence Services (Training & Consulting, System Integration & Deployment, Support & Maintenance) , by Region USD Million (2015-2020)
  • Table 18. South America Contact Center Intelligence, by Country USD Million (2015-2020)
  • Table 19. South America Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 20. South America Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 21. South America Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 22. South America Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 23. Brazil Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 24. Brazil Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 25. Brazil Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 26. Brazil Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 27. Argentina Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 28. Argentina Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 29. Argentina Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 30. Argentina Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 31. Rest of South America Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 32. Rest of South America Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 33. Rest of South America Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 34. Rest of South America Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 35. Asia Pacific Contact Center Intelligence, by Country USD Million (2015-2020)
  • Table 36. Asia Pacific Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 37. Asia Pacific Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 38. Asia Pacific Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 39. Asia Pacific Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 40. China Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 41. China Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 42. China Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 43. China Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 44. Japan Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 45. Japan Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 46. Japan Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 47. Japan Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 48. India Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 49. India Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 50. India Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 51. India Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 52. South Korea Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 53. South Korea Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 54. South Korea Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 55. South Korea Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 56. Taiwan Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 57. Taiwan Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 58. Taiwan Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 59. Taiwan Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 60. Australia Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 61. Australia Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 62. Australia Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 63. Australia Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 64. Rest of Asia-Pacific Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 65. Rest of Asia-Pacific Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 66. Rest of Asia-Pacific Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 68. Europe Contact Center Intelligence, by Country USD Million (2015-2020)
  • Table 69. Europe Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 70. Europe Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 71. Europe Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 72. Europe Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 73. Germany Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 74. Germany Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 75. Germany Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 76. Germany Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 77. France Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 78. France Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 79. France Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 80. France Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 81. Italy Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 82. Italy Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 83. Italy Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 84. Italy Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 85. United Kingdom Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 86. United Kingdom Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 87. United Kingdom Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 88. United Kingdom Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 89. Netherlands Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 90. Netherlands Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 91. Netherlands Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 92. Netherlands Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 93. Rest of Europe Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 94. Rest of Europe Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 95. Rest of Europe Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 96. Rest of Europe Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 97. MEA Contact Center Intelligence, by Country USD Million (2015-2020)
  • Table 98. MEA Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 99. MEA Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 100. MEA Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 101. MEA Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 102. Middle East Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 103. Middle East Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 104. Middle East Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 105. Middle East Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 106. Africa Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 107. Africa Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 108. Africa Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 109. Africa Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 110. North America Contact Center Intelligence, by Country USD Million (2015-2020)
  • Table 111. North America Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 112. North America Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 113. North America Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 114. North America Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 115. United States Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 116. United States Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 117. United States Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 118. United States Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 119. Canada Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 120. Canada Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 121. Canada Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 122. Canada Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 123. Mexico Contact Center Intelligence, by End Use USD Million (2015-2020)
  • Table 124. Mexico Contact Center Intelligence, by Deployment USD Million (2015-2020)
  • Table 125. Mexico Contact Center Intelligence, by Scale USD Million (2015-2020)
  • Table 126. Mexico Contact Center Intelligence, by Component USD Million (2015-2020)
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Contact Center Intelligence: by End Use(USD Million)
  • Table 138. Contact Center Intelligence BFSI , by Region USD Million (2021-2026)
  • Table 139. Contact Center Intelligence Media & Entertainment , by Region USD Million (2021-2026)
  • Table 140. Contact Center Intelligence Travel & Hospitality , by Region USD Million (2021-2026)
  • Table 141. Contact Center Intelligence Telecom , by Region USD Million (2021-2026)
  • Table 142. Contact Center Intelligence Retail & Ecommerce , by Region USD Million (2021-2026)
  • Table 143. Contact Center Intelligence Healthcare , by Region USD Million (2021-2026)
  • Table 144. Contact Center Intelligence Others , by Region USD Million (2021-2026)
  • Table 145. Contact Center Intelligence: by Deployment(USD Million)
  • Table 146. Contact Center Intelligence Cloud , by Region USD Million (2021-2026)
  • Table 147. Contact Center Intelligence On-premises , by Region USD Million (2021-2026)
  • Table 148. Contact Center Intelligence: by Scale(USD Million)
  • Table 149. Contact Center Intelligence Large Enterprises , by Region USD Million (2021-2026)
  • Table 150. Contact Center Intelligence Small and Medium Enterprises (SMEs) , by Region USD Million (2021-2026)
  • Table 151. Contact Center Intelligence: by Component(USD Million)
  • Table 152. Contact Center Intelligence Compute Platforms , by Region USD Million (2021-2026)
  • Table 153. Contact Center Intelligence Services (Training & Consulting, System Integration & Deployment, Support & Maintenance) , by Region USD Million (2021-2026)
  • Table 154. South America Contact Center Intelligence, by Country USD Million (2021-2026)
  • Table 155. South America Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 156. South America Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 157. South America Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 158. South America Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 159. Brazil Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 160. Brazil Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 161. Brazil Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 162. Brazil Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 163. Argentina Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 164. Argentina Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 165. Argentina Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 166. Argentina Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 167. Rest of South America Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 168. Rest of South America Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 169. Rest of South America Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 170. Rest of South America Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 171. Asia Pacific Contact Center Intelligence, by Country USD Million (2021-2026)
  • Table 172. Asia Pacific Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 173. Asia Pacific Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 174. Asia Pacific Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 175. Asia Pacific Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 176. China Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 177. China Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 178. China Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 179. China Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 180. Japan Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 181. Japan Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 182. Japan Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 183. Japan Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 184. India Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 185. India Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 186. India Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 187. India Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 188. South Korea Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 189. South Korea Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 190. South Korea Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 191. South Korea Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 192. Taiwan Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 193. Taiwan Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 194. Taiwan Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 195. Taiwan Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 196. Australia Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 197. Australia Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 198. Australia Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 199. Australia Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 200. Rest of Asia-Pacific Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 201. Rest of Asia-Pacific Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 202. Rest of Asia-Pacific Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 203. Rest of Asia-Pacific Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 204. Europe Contact Center Intelligence, by Country USD Million (2021-2026)
  • Table 205. Europe Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 206. Europe Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 207. Europe Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 208. Europe Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 209. Germany Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 210. Germany Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 211. Germany Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 212. Germany Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 213. France Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 214. France Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 215. France Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 216. France Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 217. Italy Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 218. Italy Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 219. Italy Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 220. Italy Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 221. United Kingdom Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 222. United Kingdom Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 223. United Kingdom Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 224. United Kingdom Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 225. Netherlands Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 226. Netherlands Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 227. Netherlands Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 228. Netherlands Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 229. Rest of Europe Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 230. Rest of Europe Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 231. Rest of Europe Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 232. Rest of Europe Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 233. MEA Contact Center Intelligence, by Country USD Million (2021-2026)
  • Table 234. MEA Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 235. MEA Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 236. MEA Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 237. MEA Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 238. Middle East Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 239. Middle East Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 240. Middle East Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 241. Middle East Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 242. Africa Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 243. Africa Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 244. Africa Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 245. Africa Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 246. North America Contact Center Intelligence, by Country USD Million (2021-2026)
  • Table 247. North America Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 248. North America Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 249. North America Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 250. North America Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 251. United States Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 252. United States Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 253. United States Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 254. United States Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 255. Canada Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 256. Canada Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 257. Canada Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 258. Canada Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 259. Mexico Contact Center Intelligence, by End Use USD Million (2021-2026)
  • Table 260. Mexico Contact Center Intelligence, by Deployment USD Million (2021-2026)
  • Table 261. Mexico Contact Center Intelligence, by Scale USD Million (2021-2026)
  • Table 262. Mexico Contact Center Intelligence, by Component USD Million (2021-2026)
  • Table 263. Research Programs/Design for This Report
  • Table 264. Key Data Information from Secondary Sources
  • Table 265. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center Intelligence: by End Use USD Million (2015-2020)
  • Figure 5. Global Contact Center Intelligence: by Deployment USD Million (2015-2020)
  • Figure 6. Global Contact Center Intelligence: by Scale USD Million (2015-2020)
  • Figure 7. Global Contact Center Intelligence: by Component USD Million (2015-2020)
  • Figure 8. South America Contact Center Intelligence Share (%), by Country
  • Figure 9. Asia Pacific Contact Center Intelligence Share (%), by Country
  • Figure 10. Europe Contact Center Intelligence Share (%), by Country
  • Figure 11. MEA Contact Center Intelligence Share (%), by Country
  • Figure 12. North America Contact Center Intelligence Share (%), by Country
  • Figure 13. Global Contact Center Intelligence share by Players 2020 (%)
  • Figure 14. Global Contact Center Intelligence share by Players (Top 3) 2020(%)
  • Figure 15. Global Contact Center Intelligence share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. IBM Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 18. IBM Corporation (United States) Revenue: by Geography 2020
  • Figure 19. Google LLC (United States) Revenue, Net Income and Gross profit
  • Figure 20. Google LLC (United States) Revenue: by Geography 2020
  • Figure 21. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 22. Microsoft Corporation (United States) Revenue: by Geography 2020
  • Figure 23. AWS (United States) Revenue, Net Income and Gross profit
  • Figure 24. AWS (United States) Revenue: by Geography 2020
  • Figure 25. SAP SE (United States) Revenue, Net Income and Gross profit
  • Figure 26. SAP SE (United States) Revenue: by Geography 2020
  • Figure 27. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 28. Oracle Corporation (United States) Revenue: by Geography 2020
  • Figure 29. Nuance (United States) Revenue, Net Income and Gross profit
  • Figure 30. Nuance (United States) Revenue: by Geography 2020
  • Figure 31. Artificial Solutions (Spain) Revenue, Net Income and Gross profit
  • Figure 32. Artificial Solutions (Spain) Revenue: by Geography 2020
  • Figure 33. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 34. Avaya (United States) Revenue: by Geography 2020
  • Figure 35. Inbenta technologies Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 36. Inbenta technologies Inc. (United States) Revenue: by Geography 2020
  • Figure 37. Global Contact Center Intelligence: by End Use USD Million (2021-2026)
  • Figure 38. Global Contact Center Intelligence: by Deployment USD Million (2021-2026)
  • Figure 39. Global Contact Center Intelligence: by Scale USD Million (2021-2026)
  • Figure 40. Global Contact Center Intelligence: by Component USD Million (2021-2026)
  • Figure 41. South America Contact Center Intelligence Share (%), by Country
  • Figure 42. Asia Pacific Contact Center Intelligence Share (%), by Country
  • Figure 43. Europe Contact Center Intelligence Share (%), by Country
  • Figure 44. MEA Contact Center Intelligence Share (%), by Country
  • Figure 45. North America Contact Center Intelligence Share (%), by Country
List of companies from research coverage that are profiled in the study
  • IBM Corporation (United States)
  • Google LLC (United States)
  • Microsoft Corporation (United States)
  • AWS (United States)
  • SAP SE (United States)
  • Oracle Corporation (United States)
  • Nuance (United States)
  • Artificial Solutions (Spain)
  • Avaya (United States)
  • Inbenta technologies Inc. (United States)
Additional players considered in the study are as follows:
EdgeVerve (Infosys) (India) , NICE inContact (United States) , Avaamo (United States) , Creative Virtual (United Kingdom) , Conversica (United States) , Pypestream Inc. (United States)
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Aug 2021 203 Pages 78 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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