Co Browsing Software Market Scope
Co-browsing software, also known as collaborative browsing software or co-surfing software, allows consumers and agents to share their screens and navigate a web page together, providing real-time client help. A client-initiated screen sharing session in which a sales or customer care person can see the customer's screen and offer help and insights into what the customer is doing or seeing. The client is the "sharer" or "host" in this case, while the corporation/agent has the license to utilize the co-browsing tool. Other than clicking a but, the customer is not required to sign up for anything, download anything, or do anything else.
The Co Browsing Software market study is segmented by Type (On-premise and Cloud-based), by Application (SMEs and Large Enterprises) and major geographies with country level break-up.
Research Analyst at AMA estimates that European Players will contribute to the maximum growth of Global Co Browsing Software market throughout the predicted period.
LogMeIn, Inc. (United States), Surfly (Netherlands), Upscope Limited (United Kingdom), Acquire (United States), Glia Technologies, Inc. (United States), REVE Chat (Singapore), eGain Corporation (United States), Glance Networks, Inc. (United States), LiveCaller, Inc. (United States) and Unblu Inc. (Switzerland) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Pegasystems Inc. (United States), Talisma (India), Talkative (United Kingdom), Vizolution (United Kingdom) and TeamViewer (Germany).
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
AMA Research has segmented the market of Global Co Browsing Software market by Type, Application and Region. On the basis of Type, On-premise are dominating the market and held 82.27% of market share in the year 2020
On the basis of application, SMEs segment is dominating the market and held 69.2% of market share in the year 2020
On the basis of geography, the market of Co Browsing Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2020. Europe on the other hand stood as second largest market due to the presence of key companies into the region and high technological advancement.
Market Leaders and their expansionary development strategies
April 2021, TeamViewer, introduced TeamViewer Engage, a customer engagement suite—originating from the acquisition of Austrian startup Xaleon earlier this year. Integrated on a website, a chatbot can proactively engage with a customer and instantly answer routine queries. Conversations can seamlessly be transitioned to a live chat agent who has further options of escalation like video chat and co-browsing for an even more personalized customer experience.
January 2021, TeamViewer, announced its acquisition of Xaleon, an Austrian start-up and leading provider of customer engagement software. Xaleon's core product is a co-browsing technology that enables an advanced form of GDPR-compliant screen sharing in web sessions without installation and transfer of user data.
- Huge Adoptions of Co-Browsing over Screen Sharing
- Increasing Focus on Offering Excellent Services for Customer Retentions
- Growing Customer Satisfaction Associated with Co-Browsing
- Rising Opportunities for Co-Browsing in Upselling & Cross-selling
- Technological Advancements with Artificial Intelligence & Visual Support
- Integrating Co-Browsing in Traditional Banking Infrastructure
- Technological Complexities regarding Co Browsing Software
Analyst ViewThe basis of the meeting is Co-Browsing. It is the opportunity to see and interact with customers’ screens in real-time, creating it easier for agents to know where the problem was invented. If a client calls a company with a problem, it can sometimes take days just to find out what is wrong precisely. Being able to see what they see can decrease the amount of time needed to solve the problem enormously. Customer support nowadays has gone way beyond just answering a call. By offering clients someone to speak to personally as well as visual engagement, providers will be better able to connect to the customer and avoid miscommunication. Not all customers are very tech-savvy, creating Co-Browsing the perfect solution to understanding what customers are going through and, at the same time, providing them with a solution to their problem. So, co-browsing is helping to improve the business activity from home.
Key Target AudienceSoftware Developers, Government Regulatory Bodies, Private Research Organization, Government Research Organizations, Government Regulatory Bodies and Others
Frequently Asked Questions (FAQ):
1. Is it possible to have certain customization in the study?
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a study that suits your business objectives.
2. How big is the Co Browsing Software Market?
Yes, the study does represent market size by key business segment, application/end users and major geographies forecasted till 2026.
3. What is expected growth rate in Co Browsing Software Market?
According to AMA, the Global Co Browsing Software market is expected to see growth rate of 13.81%.