Global IT BPO Services Market
Global IT BPO Services Market

IT BPO Services Comprehensive Study by Type (Front office BPO, Back office BPO, Offshore BPO, Nearshore BPO, Onshore/Domestic BPO), Services (Call Center Services, Inbound Service, Outbound Service, Customer Service, Outsourcing, Telemarketing Services, Technical Support Services), End Use (Billing, Purchasing, Marketing, Tech support), Enterprise (Small Enterprises, Medium Enterprises, Large Enterprises) Players and Region - Global Market Outlook to 2026

IT BPO Services Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Sep 2021 Edition 200 Pages 218 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global IT BPO Services Market Overview:
IT BPO Services is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO Rise in operational efficiency by the organizations. BPO is often divided into two main types of services back office and front office. Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting companyís customers, such as marketing and tech support. BPOs can combine these services so that they work together, not independently.

Growth Drivers
  • Increasing Investments By Enterprises For BPO

Roadblocks
  • Concern of data privacy and Integrity

Opportunities
  • Emergence of new technology

Challenges
  • Risks in competitions with player


Competitive Landscape:
The global market is highly competitive and consists of a limited number of providers who compete with each other. The intense competition, changing consumer spending patterns, demographic trends, and frequent changes in consumer preferences pose significant opportunities for market growth.
Some of the key players profiled in the report are Tata Consultancy Services Ltd (India), Accenture (Ireland), HCL Technologies Ltd (India), Triniter (United States), IBM (United States), Cognizant (United States), Concentrix (United States), Wipro (India), Genpact (United States), ADP (United States), EXL Service (United States) and Invensis (India). Additionally, following companies can also be profiled that are part of our coverage like SunTec India (India), Intetics (United States), Unity Communications (United States) and Helpware (United States). Analyst at AMA Research see United States Players to retain maximum share of Global IT BPO Services market by 2026. Considering Market by Services, the sub-segment i.e. Call Center Services will boost the IT BPO Services market. Considering Market by End Use, the sub-segment i.e. Billing will boost the IT BPO Services market. Considering Market by Enterprise, the sub-segment i.e. Small Enterprises will boost the IT BPO Services market.

Latest Market Insights:
On 1 July 2019 HCL Technologies (HCL), a leading global technology company, confirmed the official close at the end of June 2019 the previously announced acquisition of select IBM products for security, marketing, commerce, and digital solutions. As part of the dealís close, HCL takes full ownership of the research and development, sales, marketing, delivery, and support for AppScan, BigFix, Commerce, Connections, Digital Experience (Portal and Content Manager), Notes Domino, and Unica.

On 29 June 2021 Intellinetics, Inc., a cloud-based document solutions provider, announced the launch of its new Business Process Outsourcing (BPO) services to meet the evolving needs of existing customers and expand its service offering into other markets .

What Can be Explored with the IT BPO Services Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global IT BPO Services Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in IT BPO Services
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global IT BPO Services market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in IT BPO Services market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes IT Bpo Services Provider, New Entrants and Investors, Venture Capitalists, Government Bodies, Corporate Entities, Government and Private Research Organizations and Others.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Frequently Asked Questions (FAQ):

1. What is the growth rate predicted for the Global IT BPO Services Market?
The IT BPO Services market is expected to see a CAGR of % during projected year 2020 to 2026.

2. Who are the top performing companies in IT BPO Services Market?
Top performing companies in the Global IT BPO Services market are Tata Consultancy Services Ltd (India), Accenture (Ireland), HCL Technologies Ltd (India), Triniter (United States), IBM (United States), Cognizant (United States), Concentrix (United States), Wipro (India), Genpact (United States), ADP (United States), EXL Service (United States) and Invensis (India), to name a few.

3. What trending factors would impact IT BPO Services Market growth most?
"High Investment in IT BPO Service" is seen as one of major influencing trends for IT BPO Services Market during projected period 2020-2026.

Report Objectives / Segmentation Covered
By Type
  • Front office BPO
  • Back office BPO
  • Offshore BPO
  • Nearshore BPO
  • Onshore/Domestic BPO
By Services
  • Call Center Services
  • Inbound Service
  • Outbound Service
  • Customer Service
  • Outsourcing
  • Telemarketing Services
  • Technical Support Services

By End Use
  • Billing
  • Purchasing
  • Marketing
  • Tech support

By Enterprise
  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Investments By Enterprises For BPO
    • 3.3. Market Challenges
      • 3.3.1. Risks in competitions with player
    • 3.4. Market Trends
      • 3.4.1. High Investment in IT BPO Service
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global IT BPO Services, by Type, Services, End Use, Enterprise and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global IT BPO Services (Value)
      • 5.2.1. Global IT BPO Services by: Type (Value)
        • 5.2.1.1. Front office BPO
        • 5.2.1.2. Back office BPO
        • 5.2.1.3. Offshore BPO
        • 5.2.1.4. Nearshore BPO
        • 5.2.1.5. Onshore/Domestic BPO
      • 5.2.2. Global IT BPO Services by: Services (Value)
        • 5.2.2.1. Call Center Services
        • 5.2.2.2. Inbound Service
        • 5.2.2.3. Outbound Service
        • 5.2.2.4. Customer Service
        • 5.2.2.5. Outsourcing
        • 5.2.2.6. Telemarketing Services
        • 5.2.2.7. Technical Support Services
      • 5.2.3. Global IT BPO Services by: End Use (Value)
        • 5.2.3.1. Billing
        • 5.2.3.2. Purchasing
        • 5.2.3.3. Marketing
        • 5.2.3.4. Tech support
      • 5.2.4. Global IT BPO Services by: Enterprise (Value)
        • 5.2.4.1. Small Enterprises
        • 5.2.4.2. Medium Enterprises
        • 5.2.4.3. Large Enterprises
      • 5.2.5. Global IT BPO Services Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. IT BPO Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Tata Consultancy Services Ltd (India)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Accenture (Ireland)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. HCL Technologies Ltd (India)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Triniter (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. IBM (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Cognizant (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Concentrix (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Wipro (India)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Genpact (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. ADP (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. EXL Service (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Invensis (India)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
  • 7. Global IT BPO Services Sale, by Type, Services, End Use, Enterprise and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global IT BPO Services (Value)
      • 7.2.1. Global IT BPO Services by: Type (Value)
        • 7.2.1.1. Front office BPO
        • 7.2.1.2. Back office BPO
        • 7.2.1.3. Offshore BPO
        • 7.2.1.4. Nearshore BPO
        • 7.2.1.5. Onshore/Domestic BPO
      • 7.2.2. Global IT BPO Services by: Services (Value)
        • 7.2.2.1. Call Center Services
        • 7.2.2.2. Inbound Service
        • 7.2.2.3. Outbound Service
        • 7.2.2.4. Customer Service
        • 7.2.2.5. Outsourcing
        • 7.2.2.6. Telemarketing Services
        • 7.2.2.7. Technical Support Services
      • 7.2.3. Global IT BPO Services by: End Use (Value)
        • 7.2.3.1. Billing
        • 7.2.3.2. Purchasing
        • 7.2.3.3. Marketing
        • 7.2.3.4. Tech support
      • 7.2.4. Global IT BPO Services by: Enterprise (Value)
        • 7.2.4.1. Small Enterprises
        • 7.2.4.2. Medium Enterprises
        • 7.2.4.3. Large Enterprises
      • 7.2.5. Global IT BPO Services Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. IT BPO Services: by Type(USD Million)
  • Table 2. IT BPO Services Front office BPO , by Region USD Million (2015-2020)
  • Table 3. IT BPO Services Back office BPO , by Region USD Million (2015-2020)
  • Table 4. IT BPO Services Offshore BPO , by Region USD Million (2015-2020)
  • Table 5. IT BPO Services Nearshore BPO , by Region USD Million (2015-2020)
  • Table 6. IT BPO Services Onshore/Domestic BPO , by Region USD Million (2015-2020)
  • Table 7. IT BPO Services: by Services(USD Million)
  • Table 8. IT BPO Services Call Center Services , by Region USD Million (2015-2020)
  • Table 9. IT BPO Services Inbound Service , by Region USD Million (2015-2020)
  • Table 10. IT BPO Services Outbound Service , by Region USD Million (2015-2020)
  • Table 11. IT BPO Services Customer Service , by Region USD Million (2015-2020)
  • Table 12. IT BPO Services Outsourcing , by Region USD Million (2015-2020)
  • Table 13. IT BPO Services Telemarketing Services , by Region USD Million (2015-2020)
  • Table 14. IT BPO Services Technical Support Services , by Region USD Million (2015-2020)
  • Table 15. IT BPO Services: by End Use(USD Million)
  • Table 16. IT BPO Services Billing , by Region USD Million (2015-2020)
  • Table 17. IT BPO Services Purchasing , by Region USD Million (2015-2020)
  • Table 18. IT BPO Services Marketing , by Region USD Million (2015-2020)
  • Table 19. IT BPO Services Tech support , by Region USD Million (2015-2020)
  • Table 20. IT BPO Services: by Enterprise(USD Million)
  • Table 21. IT BPO Services Small Enterprises , by Region USD Million (2015-2020)
  • Table 22. IT BPO Services Medium Enterprises , by Region USD Million (2015-2020)
  • Table 23. IT BPO Services Large Enterprises , by Region USD Million (2015-2020)
  • Table 24. South America IT BPO Services, by Country USD Million (2015-2020)
  • Table 25. South America IT BPO Services, by Type USD Million (2015-2020)
  • Table 26. South America IT BPO Services, by Services USD Million (2015-2020)
  • Table 27. South America IT BPO Services, by End Use USD Million (2015-2020)
  • Table 28. South America IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 29. Brazil IT BPO Services, by Type USD Million (2015-2020)
  • Table 30. Brazil IT BPO Services, by Services USD Million (2015-2020)
  • Table 31. Brazil IT BPO Services, by End Use USD Million (2015-2020)
  • Table 32. Brazil IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 33. Argentina IT BPO Services, by Type USD Million (2015-2020)
  • Table 34. Argentina IT BPO Services, by Services USD Million (2015-2020)
  • Table 35. Argentina IT BPO Services, by End Use USD Million (2015-2020)
  • Table 36. Argentina IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 37. Rest of South America IT BPO Services, by Type USD Million (2015-2020)
  • Table 38. Rest of South America IT BPO Services, by Services USD Million (2015-2020)
  • Table 39. Rest of South America IT BPO Services, by End Use USD Million (2015-2020)
  • Table 40. Rest of South America IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 41. Asia Pacific IT BPO Services, by Country USD Million (2015-2020)
  • Table 42. Asia Pacific IT BPO Services, by Type USD Million (2015-2020)
  • Table 43. Asia Pacific IT BPO Services, by Services USD Million (2015-2020)
  • Table 44. Asia Pacific IT BPO Services, by End Use USD Million (2015-2020)
  • Table 45. Asia Pacific IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 46. China IT BPO Services, by Type USD Million (2015-2020)
  • Table 47. China IT BPO Services, by Services USD Million (2015-2020)
  • Table 48. China IT BPO Services, by End Use USD Million (2015-2020)
  • Table 49. China IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 50. Japan IT BPO Services, by Type USD Million (2015-2020)
  • Table 51. Japan IT BPO Services, by Services USD Million (2015-2020)
  • Table 52. Japan IT BPO Services, by End Use USD Million (2015-2020)
  • Table 53. Japan IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 54. India IT BPO Services, by Type USD Million (2015-2020)
  • Table 55. India IT BPO Services, by Services USD Million (2015-2020)
  • Table 56. India IT BPO Services, by End Use USD Million (2015-2020)
  • Table 57. India IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 58. South Korea IT BPO Services, by Type USD Million (2015-2020)
  • Table 59. South Korea IT BPO Services, by Services USD Million (2015-2020)
  • Table 60. South Korea IT BPO Services, by End Use USD Million (2015-2020)
  • Table 61. South Korea IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 62. Taiwan IT BPO Services, by Type USD Million (2015-2020)
  • Table 63. Taiwan IT BPO Services, by Services USD Million (2015-2020)
  • Table 64. Taiwan IT BPO Services, by End Use USD Million (2015-2020)
  • Table 65. Taiwan IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 66. Australia IT BPO Services, by Type USD Million (2015-2020)
  • Table 67. Australia IT BPO Services, by Services USD Million (2015-2020)
  • Table 68. Australia IT BPO Services, by End Use USD Million (2015-2020)
  • Table 69. Australia IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 70. Rest of Asia-Pacific IT BPO Services, by Type USD Million (2015-2020)
  • Table 71. Rest of Asia-Pacific IT BPO Services, by Services USD Million (2015-2020)
  • Table 72. Rest of Asia-Pacific IT BPO Services, by End Use USD Million (2015-2020)
  • Table 73. Rest of Asia-Pacific IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 74. Europe IT BPO Services, by Country USD Million (2015-2020)
  • Table 75. Europe IT BPO Services, by Type USD Million (2015-2020)
  • Table 76. Europe IT BPO Services, by Services USD Million (2015-2020)
  • Table 77. Europe IT BPO Services, by End Use USD Million (2015-2020)
  • Table 78. Europe IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 79. Germany IT BPO Services, by Type USD Million (2015-2020)
  • Table 80. Germany IT BPO Services, by Services USD Million (2015-2020)
  • Table 81. Germany IT BPO Services, by End Use USD Million (2015-2020)
  • Table 82. Germany IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 83. France IT BPO Services, by Type USD Million (2015-2020)
  • Table 84. France IT BPO Services, by Services USD Million (2015-2020)
  • Table 85. France IT BPO Services, by End Use USD Million (2015-2020)
  • Table 86. France IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 87. Italy IT BPO Services, by Type USD Million (2015-2020)
  • Table 88. Italy IT BPO Services, by Services USD Million (2015-2020)
  • Table 89. Italy IT BPO Services, by End Use USD Million (2015-2020)
  • Table 90. Italy IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 91. United Kingdom IT BPO Services, by Type USD Million (2015-2020)
  • Table 92. United Kingdom IT BPO Services, by Services USD Million (2015-2020)
  • Table 93. United Kingdom IT BPO Services, by End Use USD Million (2015-2020)
  • Table 94. United Kingdom IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 95. Netherlands IT BPO Services, by Type USD Million (2015-2020)
  • Table 96. Netherlands IT BPO Services, by Services USD Million (2015-2020)
  • Table 97. Netherlands IT BPO Services, by End Use USD Million (2015-2020)
  • Table 98. Netherlands IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 99. Rest of Europe IT BPO Services, by Type USD Million (2015-2020)
  • Table 100. Rest of Europe IT BPO Services, by Services USD Million (2015-2020)
  • Table 101. Rest of Europe IT BPO Services, by End Use USD Million (2015-2020)
  • Table 102. Rest of Europe IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 103. MEA IT BPO Services, by Country USD Million (2015-2020)
  • Table 104. MEA IT BPO Services, by Type USD Million (2015-2020)
  • Table 105. MEA IT BPO Services, by Services USD Million (2015-2020)
  • Table 106. MEA IT BPO Services, by End Use USD Million (2015-2020)
  • Table 107. MEA IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 108. Middle East IT BPO Services, by Type USD Million (2015-2020)
  • Table 109. Middle East IT BPO Services, by Services USD Million (2015-2020)
  • Table 110. Middle East IT BPO Services, by End Use USD Million (2015-2020)
  • Table 111. Middle East IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 112. Africa IT BPO Services, by Type USD Million (2015-2020)
  • Table 113. Africa IT BPO Services, by Services USD Million (2015-2020)
  • Table 114. Africa IT BPO Services, by End Use USD Million (2015-2020)
  • Table 115. Africa IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 116. North America IT BPO Services, by Country USD Million (2015-2020)
  • Table 117. North America IT BPO Services, by Type USD Million (2015-2020)
  • Table 118. North America IT BPO Services, by Services USD Million (2015-2020)
  • Table 119. North America IT BPO Services, by End Use USD Million (2015-2020)
  • Table 120. North America IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 121. United States IT BPO Services, by Type USD Million (2015-2020)
  • Table 122. United States IT BPO Services, by Services USD Million (2015-2020)
  • Table 123. United States IT BPO Services, by End Use USD Million (2015-2020)
  • Table 124. United States IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 125. Canada IT BPO Services, by Type USD Million (2015-2020)
  • Table 126. Canada IT BPO Services, by Services USD Million (2015-2020)
  • Table 127. Canada IT BPO Services, by End Use USD Million (2015-2020)
  • Table 128. Canada IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 129. Mexico IT BPO Services, by Type USD Million (2015-2020)
  • Table 130. Mexico IT BPO Services, by Services USD Million (2015-2020)
  • Table 131. Mexico IT BPO Services, by End Use USD Million (2015-2020)
  • Table 132. Mexico IT BPO Services, by Enterprise USD Million (2015-2020)
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Company Basic Information, Sales Area and Its Competitors
  • Table 145. IT BPO Services: by Type(USD Million)
  • Table 146. IT BPO Services Front office BPO , by Region USD Million (2021-2026)
  • Table 147. IT BPO Services Back office BPO , by Region USD Million (2021-2026)
  • Table 148. IT BPO Services Offshore BPO , by Region USD Million (2021-2026)
  • Table 149. IT BPO Services Nearshore BPO , by Region USD Million (2021-2026)
  • Table 150. IT BPO Services Onshore/Domestic BPO , by Region USD Million (2021-2026)
  • Table 151. IT BPO Services: by Services(USD Million)
  • Table 152. IT BPO Services Call Center Services , by Region USD Million (2021-2026)
  • Table 153. IT BPO Services Inbound Service , by Region USD Million (2021-2026)
  • Table 154. IT BPO Services Outbound Service , by Region USD Million (2021-2026)
  • Table 155. IT BPO Services Customer Service , by Region USD Million (2021-2026)
  • Table 156. IT BPO Services Outsourcing , by Region USD Million (2021-2026)
  • Table 157. IT BPO Services Telemarketing Services , by Region USD Million (2021-2026)
  • Table 158. IT BPO Services Technical Support Services , by Region USD Million (2021-2026)
  • Table 159. IT BPO Services: by End Use(USD Million)
  • Table 160. IT BPO Services Billing , by Region USD Million (2021-2026)
  • Table 161. IT BPO Services Purchasing , by Region USD Million (2021-2026)
  • Table 162. IT BPO Services Marketing , by Region USD Million (2021-2026)
  • Table 163. IT BPO Services Tech support , by Region USD Million (2021-2026)
  • Table 164. IT BPO Services: by Enterprise(USD Million)
  • Table 165. IT BPO Services Small Enterprises , by Region USD Million (2021-2026)
  • Table 166. IT BPO Services Medium Enterprises , by Region USD Million (2021-2026)
  • Table 167. IT BPO Services Large Enterprises , by Region USD Million (2021-2026)
  • Table 168. South America IT BPO Services, by Country USD Million (2021-2026)
  • Table 169. South America IT BPO Services, by Type USD Million (2021-2026)
  • Table 170. South America IT BPO Services, by Services USD Million (2021-2026)
  • Table 171. South America IT BPO Services, by End Use USD Million (2021-2026)
  • Table 172. South America IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 173. Brazil IT BPO Services, by Type USD Million (2021-2026)
  • Table 174. Brazil IT BPO Services, by Services USD Million (2021-2026)
  • Table 175. Brazil IT BPO Services, by End Use USD Million (2021-2026)
  • Table 176. Brazil IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 177. Argentina IT BPO Services, by Type USD Million (2021-2026)
  • Table 178. Argentina IT BPO Services, by Services USD Million (2021-2026)
  • Table 179. Argentina IT BPO Services, by End Use USD Million (2021-2026)
  • Table 180. Argentina IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 181. Rest of South America IT BPO Services, by Type USD Million (2021-2026)
  • Table 182. Rest of South America IT BPO Services, by Services USD Million (2021-2026)
  • Table 183. Rest of South America IT BPO Services, by End Use USD Million (2021-2026)
  • Table 184. Rest of South America IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 185. Asia Pacific IT BPO Services, by Country USD Million (2021-2026)
  • Table 186. Asia Pacific IT BPO Services, by Type USD Million (2021-2026)
  • Table 187. Asia Pacific IT BPO Services, by Services USD Million (2021-2026)
  • Table 188. Asia Pacific IT BPO Services, by End Use USD Million (2021-2026)
  • Table 189. Asia Pacific IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 190. China IT BPO Services, by Type USD Million (2021-2026)
  • Table 191. China IT BPO Services, by Services USD Million (2021-2026)
  • Table 192. China IT BPO Services, by End Use USD Million (2021-2026)
  • Table 193. China IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 194. Japan IT BPO Services, by Type USD Million (2021-2026)
  • Table 195. Japan IT BPO Services, by Services USD Million (2021-2026)
  • Table 196. Japan IT BPO Services, by End Use USD Million (2021-2026)
  • Table 197. Japan IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 198. India IT BPO Services, by Type USD Million (2021-2026)
  • Table 199. India IT BPO Services, by Services USD Million (2021-2026)
  • Table 200. India IT BPO Services, by End Use USD Million (2021-2026)
  • Table 201. India IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 202. South Korea IT BPO Services, by Type USD Million (2021-2026)
  • Table 203. South Korea IT BPO Services, by Services USD Million (2021-2026)
  • Table 204. South Korea IT BPO Services, by End Use USD Million (2021-2026)
  • Table 205. South Korea IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 206. Taiwan IT BPO Services, by Type USD Million (2021-2026)
  • Table 207. Taiwan IT BPO Services, by Services USD Million (2021-2026)
  • Table 208. Taiwan IT BPO Services, by End Use USD Million (2021-2026)
  • Table 209. Taiwan IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 210. Australia IT BPO Services, by Type USD Million (2021-2026)
  • Table 211. Australia IT BPO Services, by Services USD Million (2021-2026)
  • Table 212. Australia IT BPO Services, by End Use USD Million (2021-2026)
  • Table 213. Australia IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 214. Rest of Asia-Pacific IT BPO Services, by Type USD Million (2021-2026)
  • Table 215. Rest of Asia-Pacific IT BPO Services, by Services USD Million (2021-2026)
  • Table 216. Rest of Asia-Pacific IT BPO Services, by End Use USD Million (2021-2026)
  • Table 217. Rest of Asia-Pacific IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 218. Europe IT BPO Services, by Country USD Million (2021-2026)
  • Table 219. Europe IT BPO Services, by Type USD Million (2021-2026)
  • Table 220. Europe IT BPO Services, by Services USD Million (2021-2026)
  • Table 221. Europe IT BPO Services, by End Use USD Million (2021-2026)
  • Table 222. Europe IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 223. Germany IT BPO Services, by Type USD Million (2021-2026)
  • Table 224. Germany IT BPO Services, by Services USD Million (2021-2026)
  • Table 225. Germany IT BPO Services, by End Use USD Million (2021-2026)
  • Table 226. Germany IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 227. France IT BPO Services, by Type USD Million (2021-2026)
  • Table 228. France IT BPO Services, by Services USD Million (2021-2026)
  • Table 229. France IT BPO Services, by End Use USD Million (2021-2026)
  • Table 230. France IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 231. Italy IT BPO Services, by Type USD Million (2021-2026)
  • Table 232. Italy IT BPO Services, by Services USD Million (2021-2026)
  • Table 233. Italy IT BPO Services, by End Use USD Million (2021-2026)
  • Table 234. Italy IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 235. United Kingdom IT BPO Services, by Type USD Million (2021-2026)
  • Table 236. United Kingdom IT BPO Services, by Services USD Million (2021-2026)
  • Table 237. United Kingdom IT BPO Services, by End Use USD Million (2021-2026)
  • Table 238. United Kingdom IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 239. Netherlands IT BPO Services, by Type USD Million (2021-2026)
  • Table 240. Netherlands IT BPO Services, by Services USD Million (2021-2026)
  • Table 241. Netherlands IT BPO Services, by End Use USD Million (2021-2026)
  • Table 242. Netherlands IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 243. Rest of Europe IT BPO Services, by Type USD Million (2021-2026)
  • Table 244. Rest of Europe IT BPO Services, by Services USD Million (2021-2026)
  • Table 245. Rest of Europe IT BPO Services, by End Use USD Million (2021-2026)
  • Table 246. Rest of Europe IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 247. MEA IT BPO Services, by Country USD Million (2021-2026)
  • Table 248. MEA IT BPO Services, by Type USD Million (2021-2026)
  • Table 249. MEA IT BPO Services, by Services USD Million (2021-2026)
  • Table 250. MEA IT BPO Services, by End Use USD Million (2021-2026)
  • Table 251. MEA IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 252. Middle East IT BPO Services, by Type USD Million (2021-2026)
  • Table 253. Middle East IT BPO Services, by Services USD Million (2021-2026)
  • Table 254. Middle East IT BPO Services, by End Use USD Million (2021-2026)
  • Table 255. Middle East IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 256. Africa IT BPO Services, by Type USD Million (2021-2026)
  • Table 257. Africa IT BPO Services, by Services USD Million (2021-2026)
  • Table 258. Africa IT BPO Services, by End Use USD Million (2021-2026)
  • Table 259. Africa IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 260. North America IT BPO Services, by Country USD Million (2021-2026)
  • Table 261. North America IT BPO Services, by Type USD Million (2021-2026)
  • Table 262. North America IT BPO Services, by Services USD Million (2021-2026)
  • Table 263. North America IT BPO Services, by End Use USD Million (2021-2026)
  • Table 264. North America IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 265. United States IT BPO Services, by Type USD Million (2021-2026)
  • Table 266. United States IT BPO Services, by Services USD Million (2021-2026)
  • Table 267. United States IT BPO Services, by End Use USD Million (2021-2026)
  • Table 268. United States IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 269. Canada IT BPO Services, by Type USD Million (2021-2026)
  • Table 270. Canada IT BPO Services, by Services USD Million (2021-2026)
  • Table 271. Canada IT BPO Services, by End Use USD Million (2021-2026)
  • Table 272. Canada IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 273. Mexico IT BPO Services, by Type USD Million (2021-2026)
  • Table 274. Mexico IT BPO Services, by Services USD Million (2021-2026)
  • Table 275. Mexico IT BPO Services, by End Use USD Million (2021-2026)
  • Table 276. Mexico IT BPO Services, by Enterprise USD Million (2021-2026)
  • Table 277. Research Programs/Design for This Report
  • Table 278. Key Data Information from Secondary Sources
  • Table 279. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global IT BPO Services: by Type USD Million (2015-2020)
  • Figure 5. Global IT BPO Services: by Services USD Million (2015-2020)
  • Figure 6. Global IT BPO Services: by End Use USD Million (2015-2020)
  • Figure 7. Global IT BPO Services: by Enterprise USD Million (2015-2020)
  • Figure 8. South America IT BPO Services Share (%), by Country
  • Figure 9. Asia Pacific IT BPO Services Share (%), by Country
  • Figure 10. Europe IT BPO Services Share (%), by Country
  • Figure 11. MEA IT BPO Services Share (%), by Country
  • Figure 12. North America IT BPO Services Share (%), by Country
  • Figure 13. Global IT BPO Services share by Players 2020 (%)
  • Figure 14. Global IT BPO Services share by Players (Top 3) 2020(%)
  • Figure 15. Global IT BPO Services share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Tata Consultancy Services Ltd (India) Revenue, Net Income and Gross profit
  • Figure 18. Tata Consultancy Services Ltd (India) Revenue: by Geography 2020
  • Figure 19. Accenture (Ireland) Revenue, Net Income and Gross profit
  • Figure 20. Accenture (Ireland) Revenue: by Geography 2020
  • Figure 21. HCL Technologies Ltd (India) Revenue, Net Income and Gross profit
  • Figure 22. HCL Technologies Ltd (India) Revenue: by Geography 2020
  • Figure 23. Triniter (United States) Revenue, Net Income and Gross profit
  • Figure 24. Triniter (United States) Revenue: by Geography 2020
  • Figure 25. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 26. IBM (United States) Revenue: by Geography 2020
  • Figure 27. Cognizant (United States) Revenue, Net Income and Gross profit
  • Figure 28. Cognizant (United States) Revenue: by Geography 2020
  • Figure 29. Concentrix (United States) Revenue, Net Income and Gross profit
  • Figure 30. Concentrix (United States) Revenue: by Geography 2020
  • Figure 31. Wipro (India) Revenue, Net Income and Gross profit
  • Figure 32. Wipro (India) Revenue: by Geography 2020
  • Figure 33. Genpact (United States) Revenue, Net Income and Gross profit
  • Figure 34. Genpact (United States) Revenue: by Geography 2020
  • Figure 35. ADP (United States) Revenue, Net Income and Gross profit
  • Figure 36. ADP (United States) Revenue: by Geography 2020
  • Figure 37. EXL Service (United States) Revenue, Net Income and Gross profit
  • Figure 38. EXL Service (United States) Revenue: by Geography 2020
  • Figure 39. Invensis (India) Revenue, Net Income and Gross profit
  • Figure 40. Invensis (India) Revenue: by Geography 2020
  • Figure 41. Global IT BPO Services: by Type USD Million (2021-2026)
  • Figure 42. Global IT BPO Services: by Services USD Million (2021-2026)
  • Figure 43. Global IT BPO Services: by End Use USD Million (2021-2026)
  • Figure 44. Global IT BPO Services: by Enterprise USD Million (2021-2026)
  • Figure 45. South America IT BPO Services Share (%), by Country
  • Figure 46. Asia Pacific IT BPO Services Share (%), by Country
  • Figure 47. Europe IT BPO Services Share (%), by Country
  • Figure 48. MEA IT BPO Services Share (%), by Country
  • Figure 49. North America IT BPO Services Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Tata Consultancy Services Ltd (India)
  • Accenture (Ireland)
  • HCL Technologies Ltd (India)
  • Triniter (United States)
  • IBM (United States)
  • Cognizant (United States)
  • Concentrix (United States)
  • Wipro (India)
  • Genpact (United States)
  • ADP (United States)
  • EXL Service (United States)
  • Invensis (India)
Additional players considered in the study are as follows:
SunTec India (India) , Intetics (United States) , Unity Communications (United States) , Helpware (United States)
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