Global IT BPO Services Market

IT BPO Services Comprehensive Study by Type (Front office BPO, Back office BPO, Offshore BPO, Nearshore BPO, Onshore/Domestic BPO), Services (Call Center Services, Inbound Service, Outbound Service, Customer Service, Outsourcing, Telemarketing Services, Technical Support Services), End Use (Billing, Purchasing, Marketing, Tech support), Enterprise (Small Enterprises, Medium Enterprises, Large Enterprises) Players and Region - Global Market Outlook to 2030

IT BPO Services Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About IT BPO Services
IT BPO Services is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO Rise in operational efficiency by the organizations. BPO is often divided into two main types of services back office and front office. Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting company’s customers, such as marketing and tech support. BPOs can combine these services so that they work together, not independently.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)


The global market is highly competitive and consists of a limited number of providers who compete with each other. The intense competition, changing consumer spending patterns, demographic trends, and frequent changes in consumer preferences pose significant opportunities for market growth. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global IT BPO Services market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Tata Consultancy Services Ltd (India), Accenture (Ireland), HCL Technologies Ltd (India), Triniter (United States), IBM (United States), Cognizant (United States), Concentrix (United States), Wipro (India), Genpact (United States), ADP (United States), EXL Service (United States) and Invensis (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are SunTec India (India), Intetics (United States), Unity Communications (United States) and Helpware (United States).

Segmentation Overview
AMA Research has segmented the market of Global IT BPO Services market by Type (Front office BPO, Back office BPO, Offshore BPO, Nearshore BPO and Onshore/Domestic BPO) and Region.



On the basis of geography, the market of IT BPO Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Services, the sub-segment i.e. Call Center Services will boost the IT BPO Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End Use, the sub-segment i.e. Billing will boost the IT BPO Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Enterprise, the sub-segment i.e. Small Enterprises will boost the IT BPO Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
High Investment in IT BPO Service

Market Growth Drivers:
Increasing Investments By Enterprises For BPO

Challenges:
Risks in competitions with player

Restraints:
Concern of data privacy and Integrity

Opportunities:
Emergence of new technology

Market Leaders and their expansionary development strategies
In July 2019 HCL Technologies (HCL), a leading global technology company, confirmed the official close at the end of June 2019 the previously announced acquisition of select IBM products for security, marketing, commerce, and digital solutions. As part of the deal’s close, HCL takes full ownership of the research and development, sales, marketing, delivery, and support for AppScan, BigFix, Commerce, Connections, Digital Experience (Portal and Content Manager), Notes Domino, and Unica.
In June 2021 Intellinetics, Inc., a cloud-based document solutions provider, announced the launch of its new Business Process Outsourcing (BPO) services to meet the evolving needs of existing customers and expand its service offering into other markets .


Key Target Audience
IT Bpo Services Provider, New Entrants and Investors, Venture Capitalists, Government Bodies, Corporate Entities, Government and Private Research Organizations and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Type
  • Front office BPO
  • Back office BPO
  • Offshore BPO
  • Nearshore BPO
  • Onshore/Domestic BPO
By Services
  • Call Center Services
  • Inbound Service
  • Outbound Service
  • Customer Service
  • Outsourcing
  • Telemarketing Services
  • Technical Support Services

By End Use
  • Billing
  • Purchasing
  • Marketing
  • Tech support

By Enterprise
  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Investments By Enterprises For BPO
    • 3.3. Market Challenges
      • 3.3.1. Risks in competitions with player
    • 3.4. Market Trends
      • 3.4.1. High Investment in IT BPO Service
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global IT BPO Services, by Type, Services, End Use, Enterprise and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global IT BPO Services (Value)
      • 5.2.1. Global IT BPO Services by: Type (Value)
        • 5.2.1.1. Front office BPO
        • 5.2.1.2. Back office BPO
        • 5.2.1.3. Offshore BPO
        • 5.2.1.4. Nearshore BPO
        • 5.2.1.5. Onshore/Domestic BPO
      • 5.2.2. Global IT BPO Services by: Services (Value)
        • 5.2.2.1. Call Center Services
        • 5.2.2.2. Inbound Service
        • 5.2.2.3. Outbound Service
        • 5.2.2.4. Customer Service
        • 5.2.2.5. Outsourcing
        • 5.2.2.6. Telemarketing Services
        • 5.2.2.7. Technical Support Services
      • 5.2.3. Global IT BPO Services by: End Use (Value)
        • 5.2.3.1. Billing
        • 5.2.3.2. Purchasing
        • 5.2.3.3. Marketing
        • 5.2.3.4. Tech support
      • 5.2.4. Global IT BPO Services by: Enterprise (Value)
        • 5.2.4.1. Small Enterprises
        • 5.2.4.2. Medium Enterprises
        • 5.2.4.3. Large Enterprises
      • 5.2.5. Global IT BPO Services Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global IT BPO Services (Price)
      • 5.3.1. Global IT BPO Services by: Type (Price)
  • 6. IT BPO Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Tata Consultancy Services Ltd (India)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Accenture (Ireland)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. HCL Technologies Ltd (India)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Triniter (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. IBM (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Cognizant (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Concentrix (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Wipro (India)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Genpact (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. ADP (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. EXL Service (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Invensis (India)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
  • 7. Global IT BPO Services Sale, by Type, Services, End Use, Enterprise and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global IT BPO Services (Value)
      • 7.2.1. Global IT BPO Services by: Type (Value)
        • 7.2.1.1. Front office BPO
        • 7.2.1.2. Back office BPO
        • 7.2.1.3. Offshore BPO
        • 7.2.1.4. Nearshore BPO
        • 7.2.1.5. Onshore/Domestic BPO
      • 7.2.2. Global IT BPO Services by: Services (Value)
        • 7.2.2.1. Call Center Services
        • 7.2.2.2. Inbound Service
        • 7.2.2.3. Outbound Service
        • 7.2.2.4. Customer Service
        • 7.2.2.5. Outsourcing
        • 7.2.2.6. Telemarketing Services
        • 7.2.2.7. Technical Support Services
      • 7.2.3. Global IT BPO Services by: End Use (Value)
        • 7.2.3.1. Billing
        • 7.2.3.2. Purchasing
        • 7.2.3.3. Marketing
        • 7.2.3.4. Tech support
      • 7.2.4. Global IT BPO Services by: Enterprise (Value)
        • 7.2.4.1. Small Enterprises
        • 7.2.4.2. Medium Enterprises
        • 7.2.4.3. Large Enterprises
      • 7.2.5. Global IT BPO Services Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global IT BPO Services (Price)
      • 7.3.1. Global IT BPO Services by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. IT BPO Services: by Type(USD Million)
  • Table 2. IT BPO Services Front office BPO , by Region USD Million (2018-2023)
  • Table 3. IT BPO Services Back office BPO , by Region USD Million (2018-2023)
  • Table 4. IT BPO Services Offshore BPO , by Region USD Million (2018-2023)
  • Table 5. IT BPO Services Nearshore BPO , by Region USD Million (2018-2023)
  • Table 6. IT BPO Services Onshore/Domestic BPO , by Region USD Million (2018-2023)
  • Table 7. IT BPO Services: by Services(USD Million)
  • Table 8. IT BPO Services Call Center Services , by Region USD Million (2018-2023)
  • Table 9. IT BPO Services Inbound Service , by Region USD Million (2018-2023)
  • Table 10. IT BPO Services Outbound Service , by Region USD Million (2018-2023)
  • Table 11. IT BPO Services Customer Service , by Region USD Million (2018-2023)
  • Table 12. IT BPO Services Outsourcing , by Region USD Million (2018-2023)
  • Table 13. IT BPO Services Telemarketing Services , by Region USD Million (2018-2023)
  • Table 14. IT BPO Services Technical Support Services , by Region USD Million (2018-2023)
  • Table 15. IT BPO Services: by End Use(USD Million)
  • Table 16. IT BPO Services Billing , by Region USD Million (2018-2023)
  • Table 17. IT BPO Services Purchasing , by Region USD Million (2018-2023)
  • Table 18. IT BPO Services Marketing , by Region USD Million (2018-2023)
  • Table 19. IT BPO Services Tech support , by Region USD Million (2018-2023)
  • Table 20. IT BPO Services: by Enterprise(USD Million)
  • Table 21. IT BPO Services Small Enterprises , by Region USD Million (2018-2023)
  • Table 22. IT BPO Services Medium Enterprises , by Region USD Million (2018-2023)
  • Table 23. IT BPO Services Large Enterprises , by Region USD Million (2018-2023)
  • Table 24. South America IT BPO Services, by Country USD Million (2018-2023)
  • Table 25. South America IT BPO Services, by Type USD Million (2018-2023)
  • Table 26. South America IT BPO Services, by Services USD Million (2018-2023)
  • Table 27. South America IT BPO Services, by End Use USD Million (2018-2023)
  • Table 28. South America IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 29. Brazil IT BPO Services, by Type USD Million (2018-2023)
  • Table 30. Brazil IT BPO Services, by Services USD Million (2018-2023)
  • Table 31. Brazil IT BPO Services, by End Use USD Million (2018-2023)
  • Table 32. Brazil IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 33. Argentina IT BPO Services, by Type USD Million (2018-2023)
  • Table 34. Argentina IT BPO Services, by Services USD Million (2018-2023)
  • Table 35. Argentina IT BPO Services, by End Use USD Million (2018-2023)
  • Table 36. Argentina IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 37. Rest of South America IT BPO Services, by Type USD Million (2018-2023)
  • Table 38. Rest of South America IT BPO Services, by Services USD Million (2018-2023)
  • Table 39. Rest of South America IT BPO Services, by End Use USD Million (2018-2023)
  • Table 40. Rest of South America IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 41. Asia Pacific IT BPO Services, by Country USD Million (2018-2023)
  • Table 42. Asia Pacific IT BPO Services, by Type USD Million (2018-2023)
  • Table 43. Asia Pacific IT BPO Services, by Services USD Million (2018-2023)
  • Table 44. Asia Pacific IT BPO Services, by End Use USD Million (2018-2023)
  • Table 45. Asia Pacific IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 46. China IT BPO Services, by Type USD Million (2018-2023)
  • Table 47. China IT BPO Services, by Services USD Million (2018-2023)
  • Table 48. China IT BPO Services, by End Use USD Million (2018-2023)
  • Table 49. China IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 50. Japan IT BPO Services, by Type USD Million (2018-2023)
  • Table 51. Japan IT BPO Services, by Services USD Million (2018-2023)
  • Table 52. Japan IT BPO Services, by End Use USD Million (2018-2023)
  • Table 53. Japan IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 54. India IT BPO Services, by Type USD Million (2018-2023)
  • Table 55. India IT BPO Services, by Services USD Million (2018-2023)
  • Table 56. India IT BPO Services, by End Use USD Million (2018-2023)
  • Table 57. India IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 58. South Korea IT BPO Services, by Type USD Million (2018-2023)
  • Table 59. South Korea IT BPO Services, by Services USD Million (2018-2023)
  • Table 60. South Korea IT BPO Services, by End Use USD Million (2018-2023)
  • Table 61. South Korea IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 62. Taiwan IT BPO Services, by Type USD Million (2018-2023)
  • Table 63. Taiwan IT BPO Services, by Services USD Million (2018-2023)
  • Table 64. Taiwan IT BPO Services, by End Use USD Million (2018-2023)
  • Table 65. Taiwan IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 66. Australia IT BPO Services, by Type USD Million (2018-2023)
  • Table 67. Australia IT BPO Services, by Services USD Million (2018-2023)
  • Table 68. Australia IT BPO Services, by End Use USD Million (2018-2023)
  • Table 69. Australia IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 70. Rest of Asia-Pacific IT BPO Services, by Type USD Million (2018-2023)
  • Table 71. Rest of Asia-Pacific IT BPO Services, by Services USD Million (2018-2023)
  • Table 72. Rest of Asia-Pacific IT BPO Services, by End Use USD Million (2018-2023)
  • Table 73. Rest of Asia-Pacific IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 74. Europe IT BPO Services, by Country USD Million (2018-2023)
  • Table 75. Europe IT BPO Services, by Type USD Million (2018-2023)
  • Table 76. Europe IT BPO Services, by Services USD Million (2018-2023)
  • Table 77. Europe IT BPO Services, by End Use USD Million (2018-2023)
  • Table 78. Europe IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 79. Germany IT BPO Services, by Type USD Million (2018-2023)
  • Table 80. Germany IT BPO Services, by Services USD Million (2018-2023)
  • Table 81. Germany IT BPO Services, by End Use USD Million (2018-2023)
  • Table 82. Germany IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 83. France IT BPO Services, by Type USD Million (2018-2023)
  • Table 84. France IT BPO Services, by Services USD Million (2018-2023)
  • Table 85. France IT BPO Services, by End Use USD Million (2018-2023)
  • Table 86. France IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 87. Italy IT BPO Services, by Type USD Million (2018-2023)
  • Table 88. Italy IT BPO Services, by Services USD Million (2018-2023)
  • Table 89. Italy IT BPO Services, by End Use USD Million (2018-2023)
  • Table 90. Italy IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 91. United Kingdom IT BPO Services, by Type USD Million (2018-2023)
  • Table 92. United Kingdom IT BPO Services, by Services USD Million (2018-2023)
  • Table 93. United Kingdom IT BPO Services, by End Use USD Million (2018-2023)
  • Table 94. United Kingdom IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 95. Netherlands IT BPO Services, by Type USD Million (2018-2023)
  • Table 96. Netherlands IT BPO Services, by Services USD Million (2018-2023)
  • Table 97. Netherlands IT BPO Services, by End Use USD Million (2018-2023)
  • Table 98. Netherlands IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 99. Rest of Europe IT BPO Services, by Type USD Million (2018-2023)
  • Table 100. Rest of Europe IT BPO Services, by Services USD Million (2018-2023)
  • Table 101. Rest of Europe IT BPO Services, by End Use USD Million (2018-2023)
  • Table 102. Rest of Europe IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 103. MEA IT BPO Services, by Country USD Million (2018-2023)
  • Table 104. MEA IT BPO Services, by Type USD Million (2018-2023)
  • Table 105. MEA IT BPO Services, by Services USD Million (2018-2023)
  • Table 106. MEA IT BPO Services, by End Use USD Million (2018-2023)
  • Table 107. MEA IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 108. Middle East IT BPO Services, by Type USD Million (2018-2023)
  • Table 109. Middle East IT BPO Services, by Services USD Million (2018-2023)
  • Table 110. Middle East IT BPO Services, by End Use USD Million (2018-2023)
  • Table 111. Middle East IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 112. Africa IT BPO Services, by Type USD Million (2018-2023)
  • Table 113. Africa IT BPO Services, by Services USD Million (2018-2023)
  • Table 114. Africa IT BPO Services, by End Use USD Million (2018-2023)
  • Table 115. Africa IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 116. North America IT BPO Services, by Country USD Million (2018-2023)
  • Table 117. North America IT BPO Services, by Type USD Million (2018-2023)
  • Table 118. North America IT BPO Services, by Services USD Million (2018-2023)
  • Table 119. North America IT BPO Services, by End Use USD Million (2018-2023)
  • Table 120. North America IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 121. United States IT BPO Services, by Type USD Million (2018-2023)
  • Table 122. United States IT BPO Services, by Services USD Million (2018-2023)
  • Table 123. United States IT BPO Services, by End Use USD Million (2018-2023)
  • Table 124. United States IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 125. Canada IT BPO Services, by Type USD Million (2018-2023)
  • Table 126. Canada IT BPO Services, by Services USD Million (2018-2023)
  • Table 127. Canada IT BPO Services, by End Use USD Million (2018-2023)
  • Table 128. Canada IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 129. Mexico IT BPO Services, by Type USD Million (2018-2023)
  • Table 130. Mexico IT BPO Services, by Services USD Million (2018-2023)
  • Table 131. Mexico IT BPO Services, by End Use USD Million (2018-2023)
  • Table 132. Mexico IT BPO Services, by Enterprise USD Million (2018-2023)
  • Table 133. IT BPO Services: by Type(USD/Units)
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Company Basic Information, Sales Area and Its Competitors
  • Table 145. Company Basic Information, Sales Area and Its Competitors
  • Table 146. IT BPO Services: by Type(USD Million)
  • Table 147. IT BPO Services Front office BPO , by Region USD Million (2025-2030)
  • Table 148. IT BPO Services Back office BPO , by Region USD Million (2025-2030)
  • Table 149. IT BPO Services Offshore BPO , by Region USD Million (2025-2030)
  • Table 150. IT BPO Services Nearshore BPO , by Region USD Million (2025-2030)
  • Table 151. IT BPO Services Onshore/Domestic BPO , by Region USD Million (2025-2030)
  • Table 152. IT BPO Services: by Services(USD Million)
  • Table 153. IT BPO Services Call Center Services , by Region USD Million (2025-2030)
  • Table 154. IT BPO Services Inbound Service , by Region USD Million (2025-2030)
  • Table 155. IT BPO Services Outbound Service , by Region USD Million (2025-2030)
  • Table 156. IT BPO Services Customer Service , by Region USD Million (2025-2030)
  • Table 157. IT BPO Services Outsourcing , by Region USD Million (2025-2030)
  • Table 158. IT BPO Services Telemarketing Services , by Region USD Million (2025-2030)
  • Table 159. IT BPO Services Technical Support Services , by Region USD Million (2025-2030)
  • Table 160. IT BPO Services: by End Use(USD Million)
  • Table 161. IT BPO Services Billing , by Region USD Million (2025-2030)
  • Table 162. IT BPO Services Purchasing , by Region USD Million (2025-2030)
  • Table 163. IT BPO Services Marketing , by Region USD Million (2025-2030)
  • Table 164. IT BPO Services Tech support , by Region USD Million (2025-2030)
  • Table 165. IT BPO Services: by Enterprise(USD Million)
  • Table 166. IT BPO Services Small Enterprises , by Region USD Million (2025-2030)
  • Table 167. IT BPO Services Medium Enterprises , by Region USD Million (2025-2030)
  • Table 168. IT BPO Services Large Enterprises , by Region USD Million (2025-2030)
  • Table 169. South America IT BPO Services, by Country USD Million (2025-2030)
  • Table 170. South America IT BPO Services, by Type USD Million (2025-2030)
  • Table 171. South America IT BPO Services, by Services USD Million (2025-2030)
  • Table 172. South America IT BPO Services, by End Use USD Million (2025-2030)
  • Table 173. South America IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 174. Brazil IT BPO Services, by Type USD Million (2025-2030)
  • Table 175. Brazil IT BPO Services, by Services USD Million (2025-2030)
  • Table 176. Brazil IT BPO Services, by End Use USD Million (2025-2030)
  • Table 177. Brazil IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 178. Argentina IT BPO Services, by Type USD Million (2025-2030)
  • Table 179. Argentina IT BPO Services, by Services USD Million (2025-2030)
  • Table 180. Argentina IT BPO Services, by End Use USD Million (2025-2030)
  • Table 181. Argentina IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 182. Rest of South America IT BPO Services, by Type USD Million (2025-2030)
  • Table 183. Rest of South America IT BPO Services, by Services USD Million (2025-2030)
  • Table 184. Rest of South America IT BPO Services, by End Use USD Million (2025-2030)
  • Table 185. Rest of South America IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 186. Asia Pacific IT BPO Services, by Country USD Million (2025-2030)
  • Table 187. Asia Pacific IT BPO Services, by Type USD Million (2025-2030)
  • Table 188. Asia Pacific IT BPO Services, by Services USD Million (2025-2030)
  • Table 189. Asia Pacific IT BPO Services, by End Use USD Million (2025-2030)
  • Table 190. Asia Pacific IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 191. China IT BPO Services, by Type USD Million (2025-2030)
  • Table 192. China IT BPO Services, by Services USD Million (2025-2030)
  • Table 193. China IT BPO Services, by End Use USD Million (2025-2030)
  • Table 194. China IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 195. Japan IT BPO Services, by Type USD Million (2025-2030)
  • Table 196. Japan IT BPO Services, by Services USD Million (2025-2030)
  • Table 197. Japan IT BPO Services, by End Use USD Million (2025-2030)
  • Table 198. Japan IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 199. India IT BPO Services, by Type USD Million (2025-2030)
  • Table 200. India IT BPO Services, by Services USD Million (2025-2030)
  • Table 201. India IT BPO Services, by End Use USD Million (2025-2030)
  • Table 202. India IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 203. South Korea IT BPO Services, by Type USD Million (2025-2030)
  • Table 204. South Korea IT BPO Services, by Services USD Million (2025-2030)
  • Table 205. South Korea IT BPO Services, by End Use USD Million (2025-2030)
  • Table 206. South Korea IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 207. Taiwan IT BPO Services, by Type USD Million (2025-2030)
  • Table 208. Taiwan IT BPO Services, by Services USD Million (2025-2030)
  • Table 209. Taiwan IT BPO Services, by End Use USD Million (2025-2030)
  • Table 210. Taiwan IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 211. Australia IT BPO Services, by Type USD Million (2025-2030)
  • Table 212. Australia IT BPO Services, by Services USD Million (2025-2030)
  • Table 213. Australia IT BPO Services, by End Use USD Million (2025-2030)
  • Table 214. Australia IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 215. Rest of Asia-Pacific IT BPO Services, by Type USD Million (2025-2030)
  • Table 216. Rest of Asia-Pacific IT BPO Services, by Services USD Million (2025-2030)
  • Table 217. Rest of Asia-Pacific IT BPO Services, by End Use USD Million (2025-2030)
  • Table 218. Rest of Asia-Pacific IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 219. Europe IT BPO Services, by Country USD Million (2025-2030)
  • Table 220. Europe IT BPO Services, by Type USD Million (2025-2030)
  • Table 221. Europe IT BPO Services, by Services USD Million (2025-2030)
  • Table 222. Europe IT BPO Services, by End Use USD Million (2025-2030)
  • Table 223. Europe IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 224. Germany IT BPO Services, by Type USD Million (2025-2030)
  • Table 225. Germany IT BPO Services, by Services USD Million (2025-2030)
  • Table 226. Germany IT BPO Services, by End Use USD Million (2025-2030)
  • Table 227. Germany IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 228. France IT BPO Services, by Type USD Million (2025-2030)
  • Table 229. France IT BPO Services, by Services USD Million (2025-2030)
  • Table 230. France IT BPO Services, by End Use USD Million (2025-2030)
  • Table 231. France IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 232. Italy IT BPO Services, by Type USD Million (2025-2030)
  • Table 233. Italy IT BPO Services, by Services USD Million (2025-2030)
  • Table 234. Italy IT BPO Services, by End Use USD Million (2025-2030)
  • Table 235. Italy IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 236. United Kingdom IT BPO Services, by Type USD Million (2025-2030)
  • Table 237. United Kingdom IT BPO Services, by Services USD Million (2025-2030)
  • Table 238. United Kingdom IT BPO Services, by End Use USD Million (2025-2030)
  • Table 239. United Kingdom IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 240. Netherlands IT BPO Services, by Type USD Million (2025-2030)
  • Table 241. Netherlands IT BPO Services, by Services USD Million (2025-2030)
  • Table 242. Netherlands IT BPO Services, by End Use USD Million (2025-2030)
  • Table 243. Netherlands IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 244. Rest of Europe IT BPO Services, by Type USD Million (2025-2030)
  • Table 245. Rest of Europe IT BPO Services, by Services USD Million (2025-2030)
  • Table 246. Rest of Europe IT BPO Services, by End Use USD Million (2025-2030)
  • Table 247. Rest of Europe IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 248. MEA IT BPO Services, by Country USD Million (2025-2030)
  • Table 249. MEA IT BPO Services, by Type USD Million (2025-2030)
  • Table 250. MEA IT BPO Services, by Services USD Million (2025-2030)
  • Table 251. MEA IT BPO Services, by End Use USD Million (2025-2030)
  • Table 252. MEA IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 253. Middle East IT BPO Services, by Type USD Million (2025-2030)
  • Table 254. Middle East IT BPO Services, by Services USD Million (2025-2030)
  • Table 255. Middle East IT BPO Services, by End Use USD Million (2025-2030)
  • Table 256. Middle East IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 257. Africa IT BPO Services, by Type USD Million (2025-2030)
  • Table 258. Africa IT BPO Services, by Services USD Million (2025-2030)
  • Table 259. Africa IT BPO Services, by End Use USD Million (2025-2030)
  • Table 260. Africa IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 261. North America IT BPO Services, by Country USD Million (2025-2030)
  • Table 262. North America IT BPO Services, by Type USD Million (2025-2030)
  • Table 263. North America IT BPO Services, by Services USD Million (2025-2030)
  • Table 264. North America IT BPO Services, by End Use USD Million (2025-2030)
  • Table 265. North America IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 266. United States IT BPO Services, by Type USD Million (2025-2030)
  • Table 267. United States IT BPO Services, by Services USD Million (2025-2030)
  • Table 268. United States IT BPO Services, by End Use USD Million (2025-2030)
  • Table 269. United States IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 270. Canada IT BPO Services, by Type USD Million (2025-2030)
  • Table 271. Canada IT BPO Services, by Services USD Million (2025-2030)
  • Table 272. Canada IT BPO Services, by End Use USD Million (2025-2030)
  • Table 273. Canada IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 274. Mexico IT BPO Services, by Type USD Million (2025-2030)
  • Table 275. Mexico IT BPO Services, by Services USD Million (2025-2030)
  • Table 276. Mexico IT BPO Services, by End Use USD Million (2025-2030)
  • Table 277. Mexico IT BPO Services, by Enterprise USD Million (2025-2030)
  • Table 278. IT BPO Services: by Type(USD/Units)
  • Table 279. Research Programs/Design for This Report
  • Table 280. Key Data Information from Secondary Sources
  • Table 281. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global IT BPO Services: by Type USD Million (2018-2023)
  • Figure 5. Global IT BPO Services: by Services USD Million (2018-2023)
  • Figure 6. Global IT BPO Services: by End Use USD Million (2018-2023)
  • Figure 7. Global IT BPO Services: by Enterprise USD Million (2018-2023)
  • Figure 8. South America IT BPO Services Share (%), by Country
  • Figure 9. Asia Pacific IT BPO Services Share (%), by Country
  • Figure 10. Europe IT BPO Services Share (%), by Country
  • Figure 11. MEA IT BPO Services Share (%), by Country
  • Figure 12. North America IT BPO Services Share (%), by Country
  • Figure 13. Global IT BPO Services: by Type USD/Units (2018-2023)
  • Figure 14. Global IT BPO Services share by Players 2023 (%)
  • Figure 15. Global IT BPO Services share by Players (Top 3) 2023(%)
  • Figure 16. Global IT BPO Services share by Players (Top 5) 2023(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Tata Consultancy Services Ltd (India) Revenue, Net Income and Gross profit
  • Figure 19. Tata Consultancy Services Ltd (India) Revenue: by Geography 2023
  • Figure 20. Accenture (Ireland) Revenue, Net Income and Gross profit
  • Figure 21. Accenture (Ireland) Revenue: by Geography 2023
  • Figure 22. HCL Technologies Ltd (India) Revenue, Net Income and Gross profit
  • Figure 23. HCL Technologies Ltd (India) Revenue: by Geography 2023
  • Figure 24. Triniter (United States) Revenue, Net Income and Gross profit
  • Figure 25. Triniter (United States) Revenue: by Geography 2023
  • Figure 26. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 27. IBM (United States) Revenue: by Geography 2023
  • Figure 28. Cognizant (United States) Revenue, Net Income and Gross profit
  • Figure 29. Cognizant (United States) Revenue: by Geography 2023
  • Figure 30. Concentrix (United States) Revenue, Net Income and Gross profit
  • Figure 31. Concentrix (United States) Revenue: by Geography 2023
  • Figure 32. Wipro (India) Revenue, Net Income and Gross profit
  • Figure 33. Wipro (India) Revenue: by Geography 2023
  • Figure 34. Genpact (United States) Revenue, Net Income and Gross profit
  • Figure 35. Genpact (United States) Revenue: by Geography 2023
  • Figure 36. ADP (United States) Revenue, Net Income and Gross profit
  • Figure 37. ADP (United States) Revenue: by Geography 2023
  • Figure 38. EXL Service (United States) Revenue, Net Income and Gross profit
  • Figure 39. EXL Service (United States) Revenue: by Geography 2023
  • Figure 40. Invensis (India) Revenue, Net Income and Gross profit
  • Figure 41. Invensis (India) Revenue: by Geography 2023
  • Figure 42. Global IT BPO Services: by Type USD Million (2025-2030)
  • Figure 43. Global IT BPO Services: by Services USD Million (2025-2030)
  • Figure 44. Global IT BPO Services: by End Use USD Million (2025-2030)
  • Figure 45. Global IT BPO Services: by Enterprise USD Million (2025-2030)
  • Figure 46. South America IT BPO Services Share (%), by Country
  • Figure 47. Asia Pacific IT BPO Services Share (%), by Country
  • Figure 48. Europe IT BPO Services Share (%), by Country
  • Figure 49. MEA IT BPO Services Share (%), by Country
  • Figure 50. North America IT BPO Services Share (%), by Country
  • Figure 51. Global IT BPO Services: by Type USD/Units (2025-2030)
List of companies from research coverage that are profiled in the study
  • Tata Consultancy Services Ltd (India)
  • Accenture (Ireland)
  • HCL Technologies Ltd (India)
  • Triniter (United States)
  • IBM (United States)
  • Cognizant (United States)
  • Concentrix (United States)
  • Wipro (India)
  • Genpact (United States)
  • ADP (United States)
  • EXL Service (United States)
  • Invensis (India)
Additional players considered in the study are as follows:
SunTec India (India) , Intetics (United States) , Unity Communications (United States) , Helpware (United States)
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Key Highlights of Report


Mar 2024 200 Pages 59 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global IT BPO Services Market Quantitative research analysis
Global IT BPO Services Market Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Tata Consultancy Services Ltd (India), Accenture (Ireland), HCL Technologies Ltd (India), Triniter (United States), IBM (United States), Cognizant (United States), Concentrix (United States), Wipro (India), Genpact (United States), ADP (United States), EXL Service (United States) and Invensis (India) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"High Investment in IT BPO Service" is seen as one of major influencing trends for IT BPO Services Market during projected period 2023-2030.
The IT BPO Services market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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