Global Contact Center Quality Assurance Software- Market

Contact Center Quality Assurance Software- Comprehensive Study by Application (Call Recording, Team Monitoring, Customer Interactions, Others), Enterprise Size (Small & Medium Enterprises, Large Enterprises), Deployment (Cloud, On-Premises), End-user (IT & Telecom, Retail & E-Commerce, Consumer Electronic Goods, Traveling & Hospitality, BFSI, Call Centers, Others) Players and Region - Global Market Outlook to 2030

Contact Center Quality Assurance Software- Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Global Contact Center Quality Assurance Software- Market Overview:
Contact center quality assurance software helps call centers effectively manage their customer service operations through multiple channels like telephone, web, chat, email, messaging apps, social media, text, etc. The software is commonly used by businesses or enterprises to assess the performance of call center employees in order to improve customer satisfaction and engagement. The software is integrated with the other customer service or CRM software by the companies to gain more benefits.

AttributesDetails
Study Period2018-2030
Base Year2023
Forecast Period2024-2030
Historical Period2018-2023
UnitValue (USD Million)
Customization ScopeAvail customization with purchase of this report. Add or modify country, region & or narrow down segments in the final scope subject to feasibility


Influencing Trend:
Emerging Trend of QA Software in the Contact Centers That Offers Multilingual Support

Market Growth Drivers:
Surging Demand for Advanced Technological Solutions to Effectively Manage Customer Interactions and Improve Customer Experience and Increasing Number of Contact Centers Across the Globe Due to Inclination towards the Contact Center Outsourcing

Restraints:
High Cost of Software Upgradation May Slow Down the Adoption Among the SMEs

Opportunities:
Rapidly Growing E-Commerce and Consumer Electronic Goods Industry Will Create Significant Opportunities

Competitive Landscape:
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies.
Some of the key players profiled in the report are Voxco (Canada), MaestroQA (United States), IBM (United States), Oracle Corporation (United States), CallMiner (United States), NICE Ltd (United States), Medallia (United States) and EvaluAgent (United Kingdom). Analyst at AMA Research see United States Players to retain maximum share of Global Contact Center Quality Assurance Software- market by 2030. Considering Market by Enterprise Size, the sub-segment i.e. Small & Medium Enterprises will boost the Contact Center Quality Assurance Software- market. Considering Market by Deployment, the sub-segment i.e. Cloud will boost the Contact Center Quality Assurance Software- market. Considering Market by End-user, the sub-segment i.e. IT & Telecom will boost the Contact Center Quality Assurance Software- market.

What Can be Explored with the Contact Center Quality Assurance Software- Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global Contact Center Quality Assurance Software- Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in Contact Center Quality Assurance Software-
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Contact Center Quality Assurance Software- market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Contact Center Quality Assurance Software- market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes New Entrants/Investors, Analysts and Strategic Business Planners, Contact Center Quality Assurance Software Providers, Venture Capitalists and Private Equity Firms, End-Users and Others.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Report Objectives / Segmentation Covered

By Application
  • Call Recording
  • Team Monitoring
  • Customer Interactions
  • Others
By Enterprise Size
  • Small & Medium Enterprises
  • Large Enterprises

By Deployment
  • Cloud
  • On-Premises

By End-user
  • IT & Telecom
  • Retail & E-Commerce
  • Consumer Electronic Goods
  • Traveling & Hospitality
  • BFSI
  • Call Centers
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Surging Demand for Advanced Technological Solutions to Effectively Manage Customer Interactions and Improve Customer Experience
      • 3.2.2. Increasing Number of Contact Centers Across the Globe Due to Inclination towards the Contact Center Outsourcing
    • 3.3. Market Trends
      • 3.3.1. Emerging Trend of QA Software in the Contact Centers That Offers Multilingual Support
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center Quality Assurance Software-, by Application, Enterprise Size, Deployment, End-user and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Contact Center Quality Assurance Software- (Value)
      • 5.2.1. Global Contact Center Quality Assurance Software- by: Application (Value)
        • 5.2.1.1. Call Recording
        • 5.2.1.2. Team Monitoring
        • 5.2.1.3. Customer Interactions
        • 5.2.1.4. Others
      • 5.2.2. Global Contact Center Quality Assurance Software- by: Enterprise Size (Value)
        • 5.2.2.1. Small & Medium Enterprises
        • 5.2.2.2. Large Enterprises
      • 5.2.3. Global Contact Center Quality Assurance Software- by: Deployment (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-Premises
      • 5.2.4. Global Contact Center Quality Assurance Software- by: End-user (Value)
        • 5.2.4.1. IT & Telecom
        • 5.2.4.2. Retail & E-Commerce
        • 5.2.4.3. Consumer Electronic Goods
        • 5.2.4.4. Traveling & Hospitality
        • 5.2.4.5. BFSI
        • 5.2.4.6. Call Centers
        • 5.2.4.7. Others
      • 5.2.5. Global Contact Center Quality Assurance Software- Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Australia
          • 5.2.5.2.6. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Contact Center Quality Assurance Software- (Price)
  • 6. Contact Center Quality Assurance Software-: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Voxco (Canada)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. MaestroQA (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. IBM (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Oracle Corporation (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. CallMiner (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. NICE Ltd (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Medallia (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. EvaluAgent (United Kingdom)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
  • 7. Global Contact Center Quality Assurance Software- Sale, by Application, Enterprise Size, Deployment, End-user and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Contact Center Quality Assurance Software- (Value)
      • 7.2.1. Global Contact Center Quality Assurance Software- by: Application (Value)
        • 7.2.1.1. Call Recording
        • 7.2.1.2. Team Monitoring
        • 7.2.1.3. Customer Interactions
        • 7.2.1.4. Others
      • 7.2.2. Global Contact Center Quality Assurance Software- by: Enterprise Size (Value)
        • 7.2.2.1. Small & Medium Enterprises
        • 7.2.2.2. Large Enterprises
      • 7.2.3. Global Contact Center Quality Assurance Software- by: Deployment (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-Premises
      • 7.2.4. Global Contact Center Quality Assurance Software- by: End-user (Value)
        • 7.2.4.1. IT & Telecom
        • 7.2.4.2. Retail & E-Commerce
        • 7.2.4.3. Consumer Electronic Goods
        • 7.2.4.4. Traveling & Hospitality
        • 7.2.4.5. BFSI
        • 7.2.4.6. Call Centers
        • 7.2.4.7. Others
      • 7.2.5. Global Contact Center Quality Assurance Software- Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Australia
          • 7.2.5.2.6. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Contact Center Quality Assurance Software- (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center Quality Assurance Software-: by Application(USD Million)
  • Table 2. Contact Center Quality Assurance Software- Call Recording , by Region USD Million (2018-2023)
  • Table 3. Contact Center Quality Assurance Software- Team Monitoring , by Region USD Million (2018-2023)
  • Table 4. Contact Center Quality Assurance Software- Customer Interactions , by Region USD Million (2018-2023)
  • Table 5. Contact Center Quality Assurance Software- Others , by Region USD Million (2018-2023)
  • Table 6. Contact Center Quality Assurance Software-: by Enterprise Size(USD Million)
  • Table 7. Contact Center Quality Assurance Software- Small & Medium Enterprises , by Region USD Million (2018-2023)
  • Table 8. Contact Center Quality Assurance Software- Large Enterprises , by Region USD Million (2018-2023)
  • Table 9. Contact Center Quality Assurance Software-: by Deployment(USD Million)
  • Table 10. Contact Center Quality Assurance Software- Cloud , by Region USD Million (2018-2023)
  • Table 11. Contact Center Quality Assurance Software- On-Premises , by Region USD Million (2018-2023)
  • Table 12. Contact Center Quality Assurance Software-: by End-user(USD Million)
  • Table 13. Contact Center Quality Assurance Software- IT & Telecom , by Region USD Million (2018-2023)
  • Table 14. Contact Center Quality Assurance Software- Retail & E-Commerce , by Region USD Million (2018-2023)
  • Table 15. Contact Center Quality Assurance Software- Consumer Electronic Goods , by Region USD Million (2018-2023)
  • Table 16. Contact Center Quality Assurance Software- Traveling & Hospitality , by Region USD Million (2018-2023)
  • Table 17. Contact Center Quality Assurance Software- BFSI , by Region USD Million (2018-2023)
  • Table 18. Contact Center Quality Assurance Software- Call Centers , by Region USD Million (2018-2023)
  • Table 19. Contact Center Quality Assurance Software- Others , by Region USD Million (2018-2023)
  • Table 20. South America Contact Center Quality Assurance Software-, by Country USD Million (2018-2023)
  • Table 21. South America Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 22. South America Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 23. South America Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 24. South America Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 25. Brazil Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 26. Brazil Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 27. Brazil Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 28. Brazil Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 29. Argentina Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 30. Argentina Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 31. Argentina Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 32. Argentina Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 33. Rest of South America Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 34. Rest of South America Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 35. Rest of South America Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 36. Rest of South America Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 37. Asia Pacific Contact Center Quality Assurance Software-, by Country USD Million (2018-2023)
  • Table 38. Asia Pacific Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 39. Asia Pacific Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 40. Asia Pacific Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 41. Asia Pacific Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 42. China Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 43. China Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 44. China Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 45. China Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 46. Japan Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 47. Japan Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 48. Japan Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 49. Japan Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 50. India Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 51. India Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 52. India Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 53. India Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 54. South Korea Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 55. South Korea Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 56. South Korea Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 57. South Korea Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 58. Australia Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 59. Australia Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 60. Australia Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 61. Australia Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 62. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 63. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 64. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 66. Europe Contact Center Quality Assurance Software-, by Country USD Million (2018-2023)
  • Table 67. Europe Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 68. Europe Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 69. Europe Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 70. Europe Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 71. Germany Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 72. Germany Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 73. Germany Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 74. Germany Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 75. France Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 76. France Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 77. France Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 78. France Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 79. Italy Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 80. Italy Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 81. Italy Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 82. Italy Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 83. United Kingdom Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 84. United Kingdom Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 85. United Kingdom Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 86. United Kingdom Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 87. Netherlands Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 88. Netherlands Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 89. Netherlands Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 90. Netherlands Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 91. Rest of Europe Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 92. Rest of Europe Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 93. Rest of Europe Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 94. Rest of Europe Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 95. MEA Contact Center Quality Assurance Software-, by Country USD Million (2018-2023)
  • Table 96. MEA Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 97. MEA Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 98. MEA Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 99. MEA Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 100. Middle East Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 101. Middle East Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 102. Middle East Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 103. Middle East Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 104. Africa Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 105. Africa Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 106. Africa Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 107. Africa Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 108. North America Contact Center Quality Assurance Software-, by Country USD Million (2018-2023)
  • Table 109. North America Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 110. North America Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 111. North America Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 112. North America Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 113. United States Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 114. United States Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 115. United States Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 116. United States Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 117. Canada Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 118. Canada Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 119. Canada Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 120. Canada Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 121. Mexico Contact Center Quality Assurance Software-, by Application USD Million (2018-2023)
  • Table 122. Mexico Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2018-2023)
  • Table 123. Mexico Contact Center Quality Assurance Software-, by Deployment USD Million (2018-2023)
  • Table 124. Mexico Contact Center Quality Assurance Software-, by End-user USD Million (2018-2023)
  • Table 125. Company Basic Information, Sales Area and Its Competitors
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Contact Center Quality Assurance Software-: by Application(USD Million)
  • Table 134. Contact Center Quality Assurance Software- Call Recording , by Region USD Million (2025-2030)
  • Table 135. Contact Center Quality Assurance Software- Team Monitoring , by Region USD Million (2025-2030)
  • Table 136. Contact Center Quality Assurance Software- Customer Interactions , by Region USD Million (2025-2030)
  • Table 137. Contact Center Quality Assurance Software- Others , by Region USD Million (2025-2030)
  • Table 138. Contact Center Quality Assurance Software-: by Enterprise Size(USD Million)
  • Table 139. Contact Center Quality Assurance Software- Small & Medium Enterprises , by Region USD Million (2025-2030)
  • Table 140. Contact Center Quality Assurance Software- Large Enterprises , by Region USD Million (2025-2030)
  • Table 141. Contact Center Quality Assurance Software-: by Deployment(USD Million)
  • Table 142. Contact Center Quality Assurance Software- Cloud , by Region USD Million (2025-2030)
  • Table 143. Contact Center Quality Assurance Software- On-Premises , by Region USD Million (2025-2030)
  • Table 144. Contact Center Quality Assurance Software-: by End-user(USD Million)
  • Table 145. Contact Center Quality Assurance Software- IT & Telecom , by Region USD Million (2025-2030)
  • Table 146. Contact Center Quality Assurance Software- Retail & E-Commerce , by Region USD Million (2025-2030)
  • Table 147. Contact Center Quality Assurance Software- Consumer Electronic Goods , by Region USD Million (2025-2030)
  • Table 148. Contact Center Quality Assurance Software- Traveling & Hospitality , by Region USD Million (2025-2030)
  • Table 149. Contact Center Quality Assurance Software- BFSI , by Region USD Million (2025-2030)
  • Table 150. Contact Center Quality Assurance Software- Call Centers , by Region USD Million (2025-2030)
  • Table 151. Contact Center Quality Assurance Software- Others , by Region USD Million (2025-2030)
  • Table 152. South America Contact Center Quality Assurance Software-, by Country USD Million (2025-2030)
  • Table 153. South America Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 154. South America Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 155. South America Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 156. South America Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 157. Brazil Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 158. Brazil Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 159. Brazil Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 160. Brazil Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 161. Argentina Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 162. Argentina Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 163. Argentina Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 164. Argentina Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 165. Rest of South America Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 166. Rest of South America Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 167. Rest of South America Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 168. Rest of South America Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 169. Asia Pacific Contact Center Quality Assurance Software-, by Country USD Million (2025-2030)
  • Table 170. Asia Pacific Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 171. Asia Pacific Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 172. Asia Pacific Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 173. Asia Pacific Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 174. China Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 175. China Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 176. China Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 177. China Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 178. Japan Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 179. Japan Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 180. Japan Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 181. Japan Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 182. India Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 183. India Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 184. India Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 185. India Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 186. South Korea Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 187. South Korea Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 188. South Korea Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 189. South Korea Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 190. Australia Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 191. Australia Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 192. Australia Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 193. Australia Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 194. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 195. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 196. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 197. Rest of Asia-Pacific Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 198. Europe Contact Center Quality Assurance Software-, by Country USD Million (2025-2030)
  • Table 199. Europe Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 200. Europe Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 201. Europe Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 202. Europe Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 203. Germany Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 204. Germany Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 205. Germany Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 206. Germany Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 207. France Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 208. France Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 209. France Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 210. France Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 211. Italy Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 212. Italy Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 213. Italy Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 214. Italy Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 215. United Kingdom Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 216. United Kingdom Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 217. United Kingdom Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 218. United Kingdom Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 219. Netherlands Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 220. Netherlands Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 221. Netherlands Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 222. Netherlands Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 223. Rest of Europe Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 224. Rest of Europe Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 225. Rest of Europe Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 226. Rest of Europe Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 227. MEA Contact Center Quality Assurance Software-, by Country USD Million (2025-2030)
  • Table 228. MEA Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 229. MEA Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 230. MEA Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 231. MEA Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 232. Middle East Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 233. Middle East Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 234. Middle East Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 235. Middle East Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 236. Africa Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 237. Africa Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 238. Africa Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 239. Africa Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 240. North America Contact Center Quality Assurance Software-, by Country USD Million (2025-2030)
  • Table 241. North America Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 242. North America Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 243. North America Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 244. North America Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 245. United States Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 246. United States Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 247. United States Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 248. United States Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 249. Canada Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 250. Canada Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 251. Canada Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 252. Canada Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 253. Mexico Contact Center Quality Assurance Software-, by Application USD Million (2025-2030)
  • Table 254. Mexico Contact Center Quality Assurance Software-, by Enterprise Size USD Million (2025-2030)
  • Table 255. Mexico Contact Center Quality Assurance Software-, by Deployment USD Million (2025-2030)
  • Table 256. Mexico Contact Center Quality Assurance Software-, by End-user USD Million (2025-2030)
  • Table 257. Research Programs/Design for This Report
  • Table 258. Key Data Information from Secondary Sources
  • Table 259. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center Quality Assurance Software-: by Application USD Million (2018-2023)
  • Figure 5. Global Contact Center Quality Assurance Software-: by Enterprise Size USD Million (2018-2023)
  • Figure 6. Global Contact Center Quality Assurance Software-: by Deployment USD Million (2018-2023)
  • Figure 7. Global Contact Center Quality Assurance Software-: by End-user USD Million (2018-2023)
  • Figure 8. South America Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 9. Asia Pacific Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 10. Europe Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 11. MEA Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 12. North America Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 13. Global Contact Center Quality Assurance Software- share by Players 2023 (%)
  • Figure 14. Global Contact Center Quality Assurance Software- share by Players (Top 3) 2023(%)
  • Figure 15. Global Contact Center Quality Assurance Software- share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Voxco (Canada) Revenue, Net Income and Gross profit
  • Figure 18. Voxco (Canada) Revenue: by Geography 2023
  • Figure 19. MaestroQA (United States) Revenue, Net Income and Gross profit
  • Figure 20. MaestroQA (United States) Revenue: by Geography 2023
  • Figure 21. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 22. IBM (United States) Revenue: by Geography 2023
  • Figure 23. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 24. Oracle Corporation (United States) Revenue: by Geography 2023
  • Figure 25. CallMiner (United States) Revenue, Net Income and Gross profit
  • Figure 26. CallMiner (United States) Revenue: by Geography 2023
  • Figure 27. NICE Ltd (United States) Revenue, Net Income and Gross profit
  • Figure 28. NICE Ltd (United States) Revenue: by Geography 2023
  • Figure 29. Medallia (United States) Revenue, Net Income and Gross profit
  • Figure 30. Medallia (United States) Revenue: by Geography 2023
  • Figure 31. EvaluAgent (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 32. EvaluAgent (United Kingdom) Revenue: by Geography 2023
  • Figure 33. Global Contact Center Quality Assurance Software-: by Application USD Million (2025-2030)
  • Figure 34. Global Contact Center Quality Assurance Software-: by Enterprise Size USD Million (2025-2030)
  • Figure 35. Global Contact Center Quality Assurance Software-: by Deployment USD Million (2025-2030)
  • Figure 36. Global Contact Center Quality Assurance Software-: by End-user USD Million (2025-2030)
  • Figure 37. South America Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 38. Asia Pacific Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 39. Europe Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 40. MEA Contact Center Quality Assurance Software- Share (%), by Country
  • Figure 41. North America Contact Center Quality Assurance Software- Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Voxco (Canada)
  • MaestroQA (United States)
  • IBM (United States)
  • Oracle Corporation (United States)
  • CallMiner (United States)
  • NICE Ltd (United States)
  • Medallia (United States)
  • EvaluAgent (United Kingdom)
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Apr 2024 217 Pages 96 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Contact Center Quality Assurance Software- Market Quantitative research analysis
Global Contact Center Quality Assurance Software- Market Qualitative Industry Analysis
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Top performing companies in the Global Contact Center Quality Assurance Software- market are Voxco (Canada), MaestroQA (United States), IBM (United States), Oracle Corporation (United States), CallMiner (United States), NICE Ltd (United States), Medallia (United States) and EvaluAgent (United Kingdom), to name a few.
"Emerging Trend of QA Software in the Contact Centers That Offers Multilingual Support" is seen as one of major influencing trends for Contact Center Quality Assurance Software- Market during projected period 2023-2030.

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