Global CRM Software

CRM Software Comprehensive Study by Application (Customer Service Management, Social Networking, Supply Chain Management, Sales & Marketing, Manufacturing, Others), Enterprise Size (Small and Medium Enterprise, Large Enterprise), Deployment Type (Cloud-based, On-premise), End-User (Automotive, Construction and Real Estate, IT & Telecommunication, Banking and Financial Sector, Others) Players and Region - Global Market Outlook to 2030

CRM Software Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About CRM Software
Customer relationship management software (CRM) software is a system that helps to track business and manage interactions and relationships with both current and potential customers in a single system of record. It records interactions between a business, its prospects, and its existing customers. It provides all relevant customer data including contact details, history, and transaction summaries into a summarizing record. Basically CRM software is commonly executed in sales departments to act as the central hub for sales force automation, including contact, account, and various profits opportunity.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)


The Market for the CRM Software is fragmented with the Presence of Many Players. Leading Players Can Adopt Strategies Like a Merger, Acquisition, Expansion, New Product Launch, in Order to Gain Share Within the Market. Owing to Booming Industrialization & Urbanization, there are Growing Prospects for the New Players to Enter the Market. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global CRM Software market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Salesforce (United States), IBM Corporation (United States), SAP AG (Germany), Oracle Corporation (United States), Microsoft Corporation (United States), SAS Institute Inc. (United States), Adobe Systems Inc. (United States), Amdocs (United States), Convergys Corporation (United States) and Huawei Technologies Co. Ltd (China) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Infor Global Solutions, Inc. (United States), SYNNEX Corporation (United States), The Sage Group Plc (United Kingdom), Verint Systems Inc. (United States) and SugarCRM (United States).

Segmentation Overview
AMA Research has segmented the market of Global CRM Software market by , Application (Customer Service Management, Social Networking, Supply Chain Management, Sales & Marketing, Manufacturing and Others) and Region.



On the basis of geography, the market of CRM Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Enterprise Size, the sub-segment i.e. Small and Medium Enterprise will boost the CRM Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment Type, the sub-segment i.e. Cloud-based will boost the CRM Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End-User, the sub-segment i.e. Automotive will boost the CRM Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
CRM software with AI systems and Increasing Usage of Mobile CRM Software

Market Growth Drivers:
Growing Demand of CRM software in End-Use Industry such as automotive, BFSI, IT, and Others and Rising Popularity of Cloud-based Software Deployment

Challenges:
Lack of Awareness about Online CRM Software and Availability of Free CRM Software

Restraints:
Less of Skilled Professionals required in Enterprises and Security and Data Privacy Concerns

Opportunities:
Increasing Use of Hosted CRM Software in Small and Medium Enterprise than In-House CRM Software and Huge Investment Made by Enterprises for High Productivity and Efficient Operation

Market Leaders and their expansionary development strategies
In November 2019, Salesforce.com, Inc., a cloud-based software company expands its partnership with Microsoft Corporation, a multinational technology company to bring the leading CRM with Azure, a cloud computing service created by Microsoft and Teams to deliver incredible customer experiences.



Key Target Audience
CRM Software Vendors, New Entrants/Investors, Dealers, Suppliers, Traders, and Distributors, Government Regulatory and Research Organizations, End-Use Industry and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Application
  • Customer Service Management
  • Social Networking
  • Supply Chain Management
  • Sales & Marketing
  • Manufacturing
  • Others
By Enterprise Size
  • Small and Medium Enterprise
  • Large Enterprise

By Deployment Type
  • Cloud-based
  • On-premise

By End-User
  • Automotive
  • Construction and Real Estate
  • IT & Telecommunication
  • Banking and Financial Sector
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Demand of CRM software in End-Use Industry such as automotive, BFSI, IT, and Others
      • 3.2.2. Rising Popularity of Cloud-based Software Deployment
    • 3.3. Market Challenges
      • 3.3.1. Lack of Awareness about Online CRM Software
      • 3.3.2. Availability of Free CRM Software
    • 3.4. Market Trends
      • 3.4.1. CRM software with AI systems
      • 3.4.2. Increasing Usage of Mobile CRM Software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global CRM Software, by Application, Enterprise Size, Deployment Type, End-User and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global CRM Software (Value)
      • 5.2.1. Global CRM Software by: Application (Value)
        • 5.2.1.1. Customer Service Management
        • 5.2.1.2. Social Networking
        • 5.2.1.3. Supply Chain Management
        • 5.2.1.4. Sales & Marketing
        • 5.2.1.5. Manufacturing
        • 5.2.1.6. Others
      • 5.2.2. Global CRM Software by: Enterprise Size (Value)
        • 5.2.2.1. Small and Medium Enterprise
        • 5.2.2.2. Large Enterprise
      • 5.2.3. Global CRM Software by: Deployment Type (Value)
        • 5.2.3.1. Cloud-based
        • 5.2.3.2. On-premise
      • 5.2.4. Global CRM Software by: End-User (Value)
        • 5.2.4.1. Automotive
        • 5.2.4.2. Construction and Real Estate
        • 5.2.4.3. IT & Telecommunication
        • 5.2.4.4. Banking and Financial Sector
        • 5.2.4.5. Others
      • 5.2.5. Global CRM Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global CRM Software (Price)
  • 6. CRM Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. IBM Corporation (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. SAP AG (Germany)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Oracle Corporation (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Microsoft Corporation (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. SAS Institute Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Adobe Systems Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Amdocs (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Convergys Corporation (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Huawei Technologies Co. Ltd (China)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global CRM Software Sale, by Application, Enterprise Size, Deployment Type, End-User and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global CRM Software (Value)
      • 7.2.1. Global CRM Software by: Application (Value)
        • 7.2.1.1. Customer Service Management
        • 7.2.1.2. Social Networking
        • 7.2.1.3. Supply Chain Management
        • 7.2.1.4. Sales & Marketing
        • 7.2.1.5. Manufacturing
        • 7.2.1.6. Others
      • 7.2.2. Global CRM Software by: Enterprise Size (Value)
        • 7.2.2.1. Small and Medium Enterprise
        • 7.2.2.2. Large Enterprise
      • 7.2.3. Global CRM Software by: Deployment Type (Value)
        • 7.2.3.1. Cloud-based
        • 7.2.3.2. On-premise
      • 7.2.4. Global CRM Software by: End-User (Value)
        • 7.2.4.1. Automotive
        • 7.2.4.2. Construction and Real Estate
        • 7.2.4.3. IT & Telecommunication
        • 7.2.4.4. Banking and Financial Sector
        • 7.2.4.5. Others
      • 7.2.5. Global CRM Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global CRM Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. CRM Software: by Application(USD Million)
  • Table 2. CRM Software Customer Service Management , by Region USD Million (2018-2023)
  • Table 3. CRM Software Social Networking , by Region USD Million (2018-2023)
  • Table 4. CRM Software Supply Chain Management , by Region USD Million (2018-2023)
  • Table 5. CRM Software Sales & Marketing , by Region USD Million (2018-2023)
  • Table 6. CRM Software Manufacturing , by Region USD Million (2018-2023)
  • Table 7. CRM Software Others , by Region USD Million (2018-2023)
  • Table 8. CRM Software: by Enterprise Size(USD Million)
  • Table 9. CRM Software Small and Medium Enterprise , by Region USD Million (2018-2023)
  • Table 10. CRM Software Large Enterprise , by Region USD Million (2018-2023)
  • Table 11. CRM Software: by Deployment Type(USD Million)
  • Table 12. CRM Software Cloud-based , by Region USD Million (2018-2023)
  • Table 13. CRM Software On-premise , by Region USD Million (2018-2023)
  • Table 14. CRM Software: by End-User(USD Million)
  • Table 15. CRM Software Automotive , by Region USD Million (2018-2023)
  • Table 16. CRM Software Construction and Real Estate , by Region USD Million (2018-2023)
  • Table 17. CRM Software IT & Telecommunication , by Region USD Million (2018-2023)
  • Table 18. CRM Software Banking and Financial Sector , by Region USD Million (2018-2023)
  • Table 19. CRM Software Others , by Region USD Million (2018-2023)
  • Table 20. South America CRM Software, by Country USD Million (2018-2023)
  • Table 21. South America CRM Software, by Application USD Million (2018-2023)
  • Table 22. South America CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 23. South America CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 24. South America CRM Software, by End-User USD Million (2018-2023)
  • Table 25. Brazil CRM Software, by Application USD Million (2018-2023)
  • Table 26. Brazil CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 27. Brazil CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 28. Brazil CRM Software, by End-User USD Million (2018-2023)
  • Table 29. Argentina CRM Software, by Application USD Million (2018-2023)
  • Table 30. Argentina CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 31. Argentina CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 32. Argentina CRM Software, by End-User USD Million (2018-2023)
  • Table 33. Rest of South America CRM Software, by Application USD Million (2018-2023)
  • Table 34. Rest of South America CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 35. Rest of South America CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 36. Rest of South America CRM Software, by End-User USD Million (2018-2023)
  • Table 37. Asia Pacific CRM Software, by Country USD Million (2018-2023)
  • Table 38. Asia Pacific CRM Software, by Application USD Million (2018-2023)
  • Table 39. Asia Pacific CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 40. Asia Pacific CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 41. Asia Pacific CRM Software, by End-User USD Million (2018-2023)
  • Table 42. China CRM Software, by Application USD Million (2018-2023)
  • Table 43. China CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 44. China CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 45. China CRM Software, by End-User USD Million (2018-2023)
  • Table 46. Japan CRM Software, by Application USD Million (2018-2023)
  • Table 47. Japan CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 48. Japan CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 49. Japan CRM Software, by End-User USD Million (2018-2023)
  • Table 50. India CRM Software, by Application USD Million (2018-2023)
  • Table 51. India CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 52. India CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 53. India CRM Software, by End-User USD Million (2018-2023)
  • Table 54. South Korea CRM Software, by Application USD Million (2018-2023)
  • Table 55. South Korea CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 56. South Korea CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 57. South Korea CRM Software, by End-User USD Million (2018-2023)
  • Table 58. Taiwan CRM Software, by Application USD Million (2018-2023)
  • Table 59. Taiwan CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 60. Taiwan CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 61. Taiwan CRM Software, by End-User USD Million (2018-2023)
  • Table 62. Australia CRM Software, by Application USD Million (2018-2023)
  • Table 63. Australia CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 64. Australia CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 65. Australia CRM Software, by End-User USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific CRM Software, by Application USD Million (2018-2023)
  • Table 67. Rest of Asia-Pacific CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 68. Rest of Asia-Pacific CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 69. Rest of Asia-Pacific CRM Software, by End-User USD Million (2018-2023)
  • Table 70. Europe CRM Software, by Country USD Million (2018-2023)
  • Table 71. Europe CRM Software, by Application USD Million (2018-2023)
  • Table 72. Europe CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 73. Europe CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 74. Europe CRM Software, by End-User USD Million (2018-2023)
  • Table 75. Germany CRM Software, by Application USD Million (2018-2023)
  • Table 76. Germany CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 77. Germany CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 78. Germany CRM Software, by End-User USD Million (2018-2023)
  • Table 79. France CRM Software, by Application USD Million (2018-2023)
  • Table 80. France CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 81. France CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 82. France CRM Software, by End-User USD Million (2018-2023)
  • Table 83. Italy CRM Software, by Application USD Million (2018-2023)
  • Table 84. Italy CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 85. Italy CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 86. Italy CRM Software, by End-User USD Million (2018-2023)
  • Table 87. United Kingdom CRM Software, by Application USD Million (2018-2023)
  • Table 88. United Kingdom CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 89. United Kingdom CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 90. United Kingdom CRM Software, by End-User USD Million (2018-2023)
  • Table 91. Netherlands CRM Software, by Application USD Million (2018-2023)
  • Table 92. Netherlands CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 93. Netherlands CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 94. Netherlands CRM Software, by End-User USD Million (2018-2023)
  • Table 95. Rest of Europe CRM Software, by Application USD Million (2018-2023)
  • Table 96. Rest of Europe CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 97. Rest of Europe CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 98. Rest of Europe CRM Software, by End-User USD Million (2018-2023)
  • Table 99. MEA CRM Software, by Country USD Million (2018-2023)
  • Table 100. MEA CRM Software, by Application USD Million (2018-2023)
  • Table 101. MEA CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 102. MEA CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 103. MEA CRM Software, by End-User USD Million (2018-2023)
  • Table 104. Middle East CRM Software, by Application USD Million (2018-2023)
  • Table 105. Middle East CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 106. Middle East CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 107. Middle East CRM Software, by End-User USD Million (2018-2023)
  • Table 108. Africa CRM Software, by Application USD Million (2018-2023)
  • Table 109. Africa CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 110. Africa CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 111. Africa CRM Software, by End-User USD Million (2018-2023)
  • Table 112. North America CRM Software, by Country USD Million (2018-2023)
  • Table 113. North America CRM Software, by Application USD Million (2018-2023)
  • Table 114. North America CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 115. North America CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 116. North America CRM Software, by End-User USD Million (2018-2023)
  • Table 117. United States CRM Software, by Application USD Million (2018-2023)
  • Table 118. United States CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 119. United States CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 120. United States CRM Software, by End-User USD Million (2018-2023)
  • Table 121. Canada CRM Software, by Application USD Million (2018-2023)
  • Table 122. Canada CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 123. Canada CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 124. Canada CRM Software, by End-User USD Million (2018-2023)
  • Table 125. Mexico CRM Software, by Application USD Million (2018-2023)
  • Table 126. Mexico CRM Software, by Enterprise Size USD Million (2018-2023)
  • Table 127. Mexico CRM Software, by Deployment Type USD Million (2018-2023)
  • Table 128. Mexico CRM Software, by End-User USD Million (2018-2023)
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. CRM Software: by Application(USD Million)
  • Table 140. CRM Software Customer Service Management , by Region USD Million (2025-2030)
  • Table 141. CRM Software Social Networking , by Region USD Million (2025-2030)
  • Table 142. CRM Software Supply Chain Management , by Region USD Million (2025-2030)
  • Table 143. CRM Software Sales & Marketing , by Region USD Million (2025-2030)
  • Table 144. CRM Software Manufacturing , by Region USD Million (2025-2030)
  • Table 145. CRM Software Others , by Region USD Million (2025-2030)
  • Table 146. CRM Software: by Enterprise Size(USD Million)
  • Table 147. CRM Software Small and Medium Enterprise , by Region USD Million (2025-2030)
  • Table 148. CRM Software Large Enterprise , by Region USD Million (2025-2030)
  • Table 149. CRM Software: by Deployment Type(USD Million)
  • Table 150. CRM Software Cloud-based , by Region USD Million (2025-2030)
  • Table 151. CRM Software On-premise , by Region USD Million (2025-2030)
  • Table 152. CRM Software: by End-User(USD Million)
  • Table 153. CRM Software Automotive , by Region USD Million (2025-2030)
  • Table 154. CRM Software Construction and Real Estate , by Region USD Million (2025-2030)
  • Table 155. CRM Software IT & Telecommunication , by Region USD Million (2025-2030)
  • Table 156. CRM Software Banking and Financial Sector , by Region USD Million (2025-2030)
  • Table 157. CRM Software Others , by Region USD Million (2025-2030)
  • Table 158. South America CRM Software, by Country USD Million (2025-2030)
  • Table 159. South America CRM Software, by Application USD Million (2025-2030)
  • Table 160. South America CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 161. South America CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 162. South America CRM Software, by End-User USD Million (2025-2030)
  • Table 163. Brazil CRM Software, by Application USD Million (2025-2030)
  • Table 164. Brazil CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 165. Brazil CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 166. Brazil CRM Software, by End-User USD Million (2025-2030)
  • Table 167. Argentina CRM Software, by Application USD Million (2025-2030)
  • Table 168. Argentina CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 169. Argentina CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 170. Argentina CRM Software, by End-User USD Million (2025-2030)
  • Table 171. Rest of South America CRM Software, by Application USD Million (2025-2030)
  • Table 172. Rest of South America CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 173. Rest of South America CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 174. Rest of South America CRM Software, by End-User USD Million (2025-2030)
  • Table 175. Asia Pacific CRM Software, by Country USD Million (2025-2030)
  • Table 176. Asia Pacific CRM Software, by Application USD Million (2025-2030)
  • Table 177. Asia Pacific CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 178. Asia Pacific CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 179. Asia Pacific CRM Software, by End-User USD Million (2025-2030)
  • Table 180. China CRM Software, by Application USD Million (2025-2030)
  • Table 181. China CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 182. China CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 183. China CRM Software, by End-User USD Million (2025-2030)
  • Table 184. Japan CRM Software, by Application USD Million (2025-2030)
  • Table 185. Japan CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 186. Japan CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 187. Japan CRM Software, by End-User USD Million (2025-2030)
  • Table 188. India CRM Software, by Application USD Million (2025-2030)
  • Table 189. India CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 190. India CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 191. India CRM Software, by End-User USD Million (2025-2030)
  • Table 192. South Korea CRM Software, by Application USD Million (2025-2030)
  • Table 193. South Korea CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 194. South Korea CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 195. South Korea CRM Software, by End-User USD Million (2025-2030)
  • Table 196. Taiwan CRM Software, by Application USD Million (2025-2030)
  • Table 197. Taiwan CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 198. Taiwan CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 199. Taiwan CRM Software, by End-User USD Million (2025-2030)
  • Table 200. Australia CRM Software, by Application USD Million (2025-2030)
  • Table 201. Australia CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 202. Australia CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 203. Australia CRM Software, by End-User USD Million (2025-2030)
  • Table 204. Rest of Asia-Pacific CRM Software, by Application USD Million (2025-2030)
  • Table 205. Rest of Asia-Pacific CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 206. Rest of Asia-Pacific CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 207. Rest of Asia-Pacific CRM Software, by End-User USD Million (2025-2030)
  • Table 208. Europe CRM Software, by Country USD Million (2025-2030)
  • Table 209. Europe CRM Software, by Application USD Million (2025-2030)
  • Table 210. Europe CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 211. Europe CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 212. Europe CRM Software, by End-User USD Million (2025-2030)
  • Table 213. Germany CRM Software, by Application USD Million (2025-2030)
  • Table 214. Germany CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 215. Germany CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 216. Germany CRM Software, by End-User USD Million (2025-2030)
  • Table 217. France CRM Software, by Application USD Million (2025-2030)
  • Table 218. France CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 219. France CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 220. France CRM Software, by End-User USD Million (2025-2030)
  • Table 221. Italy CRM Software, by Application USD Million (2025-2030)
  • Table 222. Italy CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 223. Italy CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 224. Italy CRM Software, by End-User USD Million (2025-2030)
  • Table 225. United Kingdom CRM Software, by Application USD Million (2025-2030)
  • Table 226. United Kingdom CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 227. United Kingdom CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 228. United Kingdom CRM Software, by End-User USD Million (2025-2030)
  • Table 229. Netherlands CRM Software, by Application USD Million (2025-2030)
  • Table 230. Netherlands CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 231. Netherlands CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 232. Netherlands CRM Software, by End-User USD Million (2025-2030)
  • Table 233. Rest of Europe CRM Software, by Application USD Million (2025-2030)
  • Table 234. Rest of Europe CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 235. Rest of Europe CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 236. Rest of Europe CRM Software, by End-User USD Million (2025-2030)
  • Table 237. MEA CRM Software, by Country USD Million (2025-2030)
  • Table 238. MEA CRM Software, by Application USD Million (2025-2030)
  • Table 239. MEA CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 240. MEA CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 241. MEA CRM Software, by End-User USD Million (2025-2030)
  • Table 242. Middle East CRM Software, by Application USD Million (2025-2030)
  • Table 243. Middle East CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 244. Middle East CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 245. Middle East CRM Software, by End-User USD Million (2025-2030)
  • Table 246. Africa CRM Software, by Application USD Million (2025-2030)
  • Table 247. Africa CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 248. Africa CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 249. Africa CRM Software, by End-User USD Million (2025-2030)
  • Table 250. North America CRM Software, by Country USD Million (2025-2030)
  • Table 251. North America CRM Software, by Application USD Million (2025-2030)
  • Table 252. North America CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 253. North America CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 254. North America CRM Software, by End-User USD Million (2025-2030)
  • Table 255. United States CRM Software, by Application USD Million (2025-2030)
  • Table 256. United States CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 257. United States CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 258. United States CRM Software, by End-User USD Million (2025-2030)
  • Table 259. Canada CRM Software, by Application USD Million (2025-2030)
  • Table 260. Canada CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 261. Canada CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 262. Canada CRM Software, by End-User USD Million (2025-2030)
  • Table 263. Mexico CRM Software, by Application USD Million (2025-2030)
  • Table 264. Mexico CRM Software, by Enterprise Size USD Million (2025-2030)
  • Table 265. Mexico CRM Software, by Deployment Type USD Million (2025-2030)
  • Table 266. Mexico CRM Software, by End-User USD Million (2025-2030)
  • Table 267. Research Programs/Design for This Report
  • Table 268. Key Data Information from Secondary Sources
  • Table 269. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global CRM Software: by Application USD Million (2018-2023)
  • Figure 5. Global CRM Software: by Enterprise Size USD Million (2018-2023)
  • Figure 6. Global CRM Software: by Deployment Type USD Million (2018-2023)
  • Figure 7. Global CRM Software: by End-User USD Million (2018-2023)
  • Figure 8. South America CRM Software Share (%), by Country
  • Figure 9. Asia Pacific CRM Software Share (%), by Country
  • Figure 10. Europe CRM Software Share (%), by Country
  • Figure 11. MEA CRM Software Share (%), by Country
  • Figure 12. North America CRM Software Share (%), by Country
  • Figure 13. Global CRM Software share by Players 2023 (%)
  • Figure 14. Global CRM Software share by Players (Top 3) 2023(%)
  • Figure 15. Global CRM Software share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 18. Salesforce (United States) Revenue: by Geography 2023
  • Figure 19. IBM Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 20. IBM Corporation (United States) Revenue: by Geography 2023
  • Figure 21. SAP AG (Germany) Revenue, Net Income and Gross profit
  • Figure 22. SAP AG (Germany) Revenue: by Geography 2023
  • Figure 23. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 24. Oracle Corporation (United States) Revenue: by Geography 2023
  • Figure 25. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 26. Microsoft Corporation (United States) Revenue: by Geography 2023
  • Figure 27. SAS Institute Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. SAS Institute Inc. (United States) Revenue: by Geography 2023
  • Figure 29. Adobe Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 30. Adobe Systems Inc. (United States) Revenue: by Geography 2023
  • Figure 31. Amdocs (United States) Revenue, Net Income and Gross profit
  • Figure 32. Amdocs (United States) Revenue: by Geography 2023
  • Figure 33. Convergys Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 34. Convergys Corporation (United States) Revenue: by Geography 2023
  • Figure 35. Huawei Technologies Co. Ltd (China) Revenue, Net Income and Gross profit
  • Figure 36. Huawei Technologies Co. Ltd (China) Revenue: by Geography 2023
  • Figure 37. Global CRM Software: by Application USD Million (2025-2030)
  • Figure 38. Global CRM Software: by Enterprise Size USD Million (2025-2030)
  • Figure 39. Global CRM Software: by Deployment Type USD Million (2025-2030)
  • Figure 40. Global CRM Software: by End-User USD Million (2025-2030)
  • Figure 41. South America CRM Software Share (%), by Country
  • Figure 42. Asia Pacific CRM Software Share (%), by Country
  • Figure 43. Europe CRM Software Share (%), by Country
  • Figure 44. MEA CRM Software Share (%), by Country
  • Figure 45. North America CRM Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Salesforce (United States)
  • IBM Corporation (United States)
  • SAP AG (Germany)
  • Oracle Corporation (United States)
  • Microsoft Corporation (United States)
  • SAS Institute Inc. (United States)
  • Adobe Systems Inc. (United States)
  • Amdocs (United States)
  • Convergys Corporation (United States)
  • Huawei Technologies Co. Ltd (China)
Additional players considered in the study are as follows:
Infor Global Solutions, Inc. (United States) , SYNNEX Corporation (United States) , The Sage Group Plc (United Kingdom) , Verint Systems Inc. (United States) , SugarCRM (United States)
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Key Highlights of Report


Jan 2024 247 Pages 71 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global CRM Software Quantitative research analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Salesforce (United States), IBM Corporation (United States), SAP AG (Germany), Oracle Corporation (United States), Microsoft Corporation (United States), SAS Institute Inc. (United States), Adobe Systems Inc. (United States), Amdocs (United States), Convergys Corporation (United States) and Huawei Technologies Co. Ltd (China) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"CRM software with AI systems " is seen as one of major influencing trends for CRM Software Market during projected period 2023-2030.
The CRM Software market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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