A software which enables the users to communicate with each other in a real time using compatible web interfaces. Live chat software allows the consumers to communicate or video chat a real time. Though, stronger internet connection is a prerequisite for live chat software market, due to the robust growth in internet connectivity will lead to generate significant revenues from the live chat software market. The chat software can be of two types including customer service live chat systems, informational service live chat systems.
According to AMA, the market for Live Chat Software is expected to register a CAGR of 7.2% during the forecast period to 2027.
|High Growth Market||Asia-Pacific|
|Unit||Value (USD Billion)|
|Key Companies Profiled||LivePerson, Inc. (United States), Zendesk Inc. (United States), LogMeIn, Inc. (United States), Livechat, Inc. (United States), SnapEngage LLC (United States), comm100 (Canada), Freshdesk, Inc. (United States), Intercom (United States), JivoSite Inc. (United States) and Kayako, Inc. (United Kingdom)|
This growth is primarily driven by Increasing Prevalence of Smart Mobile Phones and Offer Consumerís Convenience leading to Maximized Loyalty and Service.
Globally, a noticeable market trend is evident Up Surging Internet Connectivity across the Globe
The Internet Software & Services sector in the North America region has been increasing at a sustainable rate and further growth is expected to be witnessed over the forecast period, owing to the robust investments and expansion in production facilities in the region. Major Players, such as LivePerson, Inc. (United States), Zendesk Inc. (United States), LogMeIn, Inc. (United States), Livechat, Inc. (United States), SnapEngage LLC (United States), comm100 (Canada), Freshdesk, Inc. (United States), Intercom (United States), JivoSite Inc. (United States) and Kayako, Inc. (United Kingdom) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.
Key Developments in the Market:
On September 10th, 2018, Zendesk, Inc. has acquired FutureSimple Inc., which provides a base for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Moreover, the company will sinvest in Baseís ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time.
On December 5th, 2018, LivePerson Inc. which is a leading provider of conversational commerce solutions has launched Maven that is a conversational artificially intelligent and enables software developers to replace with the conventional websites. This will also minimize huge amount of numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants.
Live Chat Software Market Dynamics:
- Increasing Prevalence of Smart Mobile Phones
- Offer Consumerís Convenience leading to Maximized Loyalty and Service
- Up Surging Internet Connectivity across the Globe
- Introduction to Highly Automated Live Chat Software which includes number of features like live video conferencing and any others
- Lack of Standardization might hamper the Live Chat Software Market
- Complex User Identification
|Gaps & Opportunities|
- Continues increase in Web Mobile Self Services
- Assists in Improving Customer Relationship Management
AMA Research follows a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcases the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyze the products and services offered by multiple players competing to increase their market share and presence.
Customization in the Report
AMA Research features not only specific market forecasts but also includes significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints in Live Chat Software Market
- Analysis about New Entrants in Live Chat Software Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis
- An Unbiased Perspective towards Market Performance & Indicators
Against this Challenging Backdrop, Live Chat Software Study Sheds Light on
The Live Chat Software Market status quo and key characteristics. To end this, Analysts at AMA organize and took surveys of the Live Chat Software industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
Where Live Chat Software industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey, and interviews with key executives and industry experts.
How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold the value they currently claim or capture the new addressable opportunity.