What is Live Chat Software Market?
A software which enables the users to communicate with each other in a real time using compatible web interfaces. Live chat software allows the consumers to communicate or video chat a real time. Though, stronger internet connection is a prerequisite for live chat software market, due to the robust growth in internet connectivity will lead to generate significant revenues from the live chat software market. The chat software can be of two types including customer service live chat systems, informational service live chat systems.
The market study is being classified by Type (Customer Service Live Chat Systems and Informational Service Live Chat Systems), by Application (Marketing, Sales, Customer Care and Others) and major geographies with country level break-up. According to AMA, the Global Live Chat Software market is expected to see growth rate of 7.2%
LivePerson, Inc. (United States), Zendesk Inc. (United States), LogMeIn, Inc. (United States), Livechat, Inc. (Poland), SnapEngage LLC (United States), comm100 (Canada), Freshdesk, Inc. (United States), Intercom (United States), JivoSite Inc. (United States) and Kayako, Inc. (United Kingdom) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Olark (United States), Woopra, Inc. (United States) and Provide Support LLC. (United States).
Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Live Chat Software market throughout the predicted period.
Analyst at AMA have segmented the market study of Global Live Chat Software market by Type, Application and Region.
On the basis of geography, the market of Live Chat Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2019. Europe on the other hand stood as second largest market due to the presence of key companies into the region and high technological advancement. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
- Increasing Prevalence of Smart Mobile Phones
- Offer Consumerís Convenience leading to Maximized Loyalty and Service
- Up Surging Internet Connectivity across the Globe
- Introduction to Highly Automated Live Chat Software which includes number of features like live video conferencing and any others
- Lack of Standardization might hamper the Live Chat Software Market
- Complex User Identification
- Continues increase in Web Mobile Self Services
- Assists in Improving Customer Relationship Management
- Lack of Trustworthiness on Live Chatting Software
- Prerequisite of Internet Connectivity which is lacking in Underdeveloped Regions
Market Leaders and some development strategies
On September 10th, 2018, Zendesk, Inc. has acquired FutureSimple Inc., which provides a base for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Moreover, the company will sinvest in Baseís ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time.
On December 5th, 2018, LivePerson Inc. which is a leading provider of conversational commerce solutions has launched Maven that is a conversational artificially intelligent and enables software developers to replace with the conventional websites. This will also minimize huge amount of numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants.
Key Target AudienceLive Chat Software Providers, Smart Phone Manufacturers, Telecommunication Companies, Industry Associations, Government Agencies and Others
Customization in the Report Available:The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase