Global Live Chat Software Market
Global Live Chat Software Market

Live Chat Software Comprehensive Study by Type (Customer Service Live Chat Systems, Informational Service Live Chat Systems), Application (Marketing, Sales, Customer Care, Others) Players and Region - Global Market Outlook to 2025

Live Chat Software Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026 | CAGR: 7.2%  

Dec 2020 Edition 204 Pages 200 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
What is Live Chat Software Market?

A software which enables the users to communicate with each other in a real time using compatible web interfaces. Live chat software allows the consumers to communicate or video chat a real time. Though, stronger internet connection is a prerequisite for live chat software market, due to the robust growth in internet connectivity will lead to generate significant revenues from the live chat software market. The chat software can be of two types including customer service live chat systems, informational service live chat systems.

The market study is being classified by Type (Customer Service Live Chat Systems and Informational Service Live Chat Systems), by Application (Marketing, Sales, Customer Care and Others) and major geographies with country level break-up. According to AMA, the Global Live Chat Software market is expected to see growth rate of 7.2%

LivePerson, Inc. (United States), Zendesk Inc. (United States), LogMeIn, Inc. (United States), Livechat, Inc. (Poland), SnapEngage LLC (United States), comm100 (Canada), Freshdesk, Inc. (United States), Intercom (United States), JivoSite Inc. (United States) and Kayako, Inc. (United Kingdom) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Olark (United States), Woopra, Inc. (United States) and Provide Support LLC. (United States).

Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Live Chat Software market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Live Chat Software market by Type, Application and Region.

On the basis of geography, the market of Live Chat Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2019. Europe on the other hand stood as second largest market due to the presence of key companies into the region and high technological advancement. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing Prevalence of Smart Mobile Phones
  • Offer Consumerís Convenience leading to Maximized Loyalty and Service

Market Trend
  • Up Surging Internet Connectivity across the Globe
  • Introduction to Highly Automated Live Chat Software which includes number of features like live video conferencing and any others

Restraints
  • Lack of Standardization might hamper the Live Chat Software Market
  • Complex User Identification

Opportunities
  • Continues increase in Web Mobile Self Services
  • Assists in Improving Customer Relationship Management

Challenges
  • Lack of Trustworthiness on Live Chatting Software
  • Prerequisite of Internet Connectivity which is lacking in Underdeveloped Regions


Market Leaders and some development strategies
On September 10th, 2018, Zendesk, Inc. has acquired FutureSimple Inc., which provides a base for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Moreover, the company will sinvest in Baseís ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time.
On December 5th, 2018, LivePerson Inc. which is a leading provider of conversational commerce solutions has launched Maven that is a conversational artificially intelligent and enables software developers to replace with the conventional websites. This will also minimize huge amount of numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants.


Key Target Audience
Live Chat Software Providers, Smart Phone Manufacturers, Telecommunication Companies, Industry Associations, Government Agencies and Others

Customization in the Report Available:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase
Report Objectives / Segmentation Covered
By Type
  • Customer Service Live Chat Systems
  • Informational Service Live Chat Systems
By Application
  • Marketing
  • Sales
  • Customer Care
  • Others
By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Prevalence of Smart Mobile Phones
      • 3.2.2. Offer Consumerís Convenience leading to Maximized Loyalty and Service
    • 3.3. Market Challenges
      • 3.3.1. Lack of Trustworthiness on Live Chatting Software
      • 3.3.2. Prerequisite of Internet Connectivity which is lacking in Underdeveloped Regions
    • 3.4. Market Trends
      • 3.4.1. Up Surging Internet Connectivity across the Globe
      • 3.4.2. Introduction to Highly Automated Live Chat Software which includes number of features like live video conferencing and any others
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Live Chat Software, by Type, Application and Region (value) (2014-2019)
    • 5.1. Introduction
    • 5.2. Global Live Chat Software (Value)
      • 5.2.1. Global Live Chat Software by: Type (Value)
        • 5.2.1.1. Customer Service Live Chat Systems
        • 5.2.1.2. Informational Service Live Chat Systems
      • 5.2.2. Global Live Chat Software by: Application (Value)
        • 5.2.2.1. Marketing
        • 5.2.2.2. Sales
        • 5.2.2.3. Customer Care
        • 5.2.2.4. Others
      • 5.2.3. Global Live Chat Software Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. Live Chat Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2019)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. LivePerson, Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Zendesk Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. LogMeIn, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Livechat, Inc. (Poland)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SnapEngage LLC (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Comm100 (Canada)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Freshdesk, Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Intercom (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. JivoSite Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Kayako, Inc. (United Kingdom)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Live Chat Software Sale, by Type, Application and Region (value) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Live Chat Software (Value)
      • 7.2.1. Global Live Chat Software by: Type (Value)
        • 7.2.1.1. Customer Service Live Chat Systems
        • 7.2.1.2. Informational Service Live Chat Systems
      • 7.2.2. Global Live Chat Software by: Application (Value)
        • 7.2.2.1. Marketing
        • 7.2.2.2. Sales
        • 7.2.2.3. Customer Care
        • 7.2.2.4. Others
      • 7.2.3. Global Live Chat Software Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Live Chat Software: by Type(USD Billion)
  • Table 2. Live Chat Software Customer Service Live Chat Systems , by Region USD Billion (2014-2019)
  • Table 3. Live Chat Software Informational Service Live Chat Systems , by Region USD Billion (2014-2019)
  • Table 4. Live Chat Software: by Application(USD Billion)
  • Table 5. Live Chat Software Marketing , by Region USD Billion (2014-2019)
  • Table 6. Live Chat Software Sales , by Region USD Billion (2014-2019)
  • Table 7. Live Chat Software Customer Care , by Region USD Billion (2014-2019)
  • Table 8. Live Chat Software Others , by Region USD Billion (2014-2019)
  • Table 9. South America Live Chat Software, by Country USD Billion (2014-2019)
  • Table 10. South America Live Chat Software, by Type USD Billion (2014-2019)
  • Table 11. South America Live Chat Software, by Application USD Billion (2014-2019)
  • Table 12. Brazil Live Chat Software, by Type USD Billion (2014-2019)
  • Table 13. Brazil Live Chat Software, by Application USD Billion (2014-2019)
  • Table 14. Argentina Live Chat Software, by Type USD Billion (2014-2019)
  • Table 15. Argentina Live Chat Software, by Application USD Billion (2014-2019)
  • Table 16. Rest of South America Live Chat Software, by Type USD Billion (2014-2019)
  • Table 17. Rest of South America Live Chat Software, by Application USD Billion (2014-2019)
  • Table 18. Asia Pacific Live Chat Software, by Country USD Billion (2014-2019)
  • Table 19. Asia Pacific Live Chat Software, by Type USD Billion (2014-2019)
  • Table 20. Asia Pacific Live Chat Software, by Application USD Billion (2014-2019)
  • Table 21. China Live Chat Software, by Type USD Billion (2014-2019)
  • Table 22. China Live Chat Software, by Application USD Billion (2014-2019)
  • Table 23. Japan Live Chat Software, by Type USD Billion (2014-2019)
  • Table 24. Japan Live Chat Software, by Application USD Billion (2014-2019)
  • Table 25. India Live Chat Software, by Type USD Billion (2014-2019)
  • Table 26. India Live Chat Software, by Application USD Billion (2014-2019)
  • Table 27. South Korea Live Chat Software, by Type USD Billion (2014-2019)
  • Table 28. South Korea Live Chat Software, by Application USD Billion (2014-2019)
  • Table 29. Taiwan Live Chat Software, by Type USD Billion (2014-2019)
  • Table 30. Taiwan Live Chat Software, by Application USD Billion (2014-2019)
  • Table 31. Australia Live Chat Software, by Type USD Billion (2014-2019)
  • Table 32. Australia Live Chat Software, by Application USD Billion (2014-2019)
  • Table 33. Rest of Asia-Pacific Live Chat Software, by Type USD Billion (2014-2019)
  • Table 34. Rest of Asia-Pacific Live Chat Software, by Application USD Billion (2014-2019)
  • Table 35. Europe Live Chat Software, by Country USD Billion (2014-2019)
  • Table 36. Europe Live Chat Software, by Type USD Billion (2014-2019)
  • Table 37. Europe Live Chat Software, by Application USD Billion (2014-2019)
  • Table 38. Germany Live Chat Software, by Type USD Billion (2014-2019)
  • Table 39. Germany Live Chat Software, by Application USD Billion (2014-2019)
  • Table 40. France Live Chat Software, by Type USD Billion (2014-2019)
  • Table 41. France Live Chat Software, by Application USD Billion (2014-2019)
  • Table 42. Italy Live Chat Software, by Type USD Billion (2014-2019)
  • Table 43. Italy Live Chat Software, by Application USD Billion (2014-2019)
  • Table 44. United Kingdom Live Chat Software, by Type USD Billion (2014-2019)
  • Table 45. United Kingdom Live Chat Software, by Application USD Billion (2014-2019)
  • Table 46. Netherlands Live Chat Software, by Type USD Billion (2014-2019)
  • Table 47. Netherlands Live Chat Software, by Application USD Billion (2014-2019)
  • Table 48. Rest of Europe Live Chat Software, by Type USD Billion (2014-2019)
  • Table 49. Rest of Europe Live Chat Software, by Application USD Billion (2014-2019)
  • Table 50. MEA Live Chat Software, by Country USD Billion (2014-2019)
  • Table 51. MEA Live Chat Software, by Type USD Billion (2014-2019)
  • Table 52. MEA Live Chat Software, by Application USD Billion (2014-2019)
  • Table 53. Middle East Live Chat Software, by Type USD Billion (2014-2019)
  • Table 54. Middle East Live Chat Software, by Application USD Billion (2014-2019)
  • Table 55. Africa Live Chat Software, by Type USD Billion (2014-2019)
  • Table 56. Africa Live Chat Software, by Application USD Billion (2014-2019)
  • Table 57. North America Live Chat Software, by Country USD Billion (2014-2019)
  • Table 58. North America Live Chat Software, by Type USD Billion (2014-2019)
  • Table 59. North America Live Chat Software, by Application USD Billion (2014-2019)
  • Table 60. United States Live Chat Software, by Type USD Billion (2014-2019)
  • Table 61. United States Live Chat Software, by Application USD Billion (2014-2019)
  • Table 62. Canada Live Chat Software, by Type USD Billion (2014-2019)
  • Table 63. Canada Live Chat Software, by Application USD Billion (2014-2019)
  • Table 64. Mexico Live Chat Software, by Type USD Billion (2014-2019)
  • Table 65. Mexico Live Chat Software, by Application USD Billion (2014-2019)
  • Table 66. Company Basic Information, Sales Area and Its Competitors
  • Table 67. Company Basic Information, Sales Area and Its Competitors
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Company Basic Information, Sales Area and Its Competitors
  • Table 76. Live Chat Software: by Type(USD Billion)
  • Table 77. Live Chat Software Customer Service Live Chat Systems , by Region USD Billion (2020-2025)
  • Table 78. Live Chat Software Informational Service Live Chat Systems , by Region USD Billion (2020-2025)
  • Table 79. Live Chat Software: by Application(USD Billion)
  • Table 80. Live Chat Software Marketing , by Region USD Billion (2020-2025)
  • Table 81. Live Chat Software Sales , by Region USD Billion (2020-2025)
  • Table 82. Live Chat Software Customer Care , by Region USD Billion (2020-2025)
  • Table 83. Live Chat Software Others , by Region USD Billion (2020-2025)
  • Table 84. South America Live Chat Software, by Country USD Billion (2020-2025)
  • Table 85. South America Live Chat Software, by Type USD Billion (2020-2025)
  • Table 86. South America Live Chat Software, by Application USD Billion (2020-2025)
  • Table 87. Brazil Live Chat Software, by Type USD Billion (2020-2025)
  • Table 88. Brazil Live Chat Software, by Application USD Billion (2020-2025)
  • Table 89. Argentina Live Chat Software, by Type USD Billion (2020-2025)
  • Table 90. Argentina Live Chat Software, by Application USD Billion (2020-2025)
  • Table 91. Rest of South America Live Chat Software, by Type USD Billion (2020-2025)
  • Table 92. Rest of South America Live Chat Software, by Application USD Billion (2020-2025)
  • Table 93. Asia Pacific Live Chat Software, by Country USD Billion (2020-2025)
  • Table 94. Asia Pacific Live Chat Software, by Type USD Billion (2020-2025)
  • Table 95. Asia Pacific Live Chat Software, by Application USD Billion (2020-2025)
  • Table 96. China Live Chat Software, by Type USD Billion (2020-2025)
  • Table 97. China Live Chat Software, by Application USD Billion (2020-2025)
  • Table 98. Japan Live Chat Software, by Type USD Billion (2020-2025)
  • Table 99. Japan Live Chat Software, by Application USD Billion (2020-2025)
  • Table 100. India Live Chat Software, by Type USD Billion (2020-2025)
  • Table 101. India Live Chat Software, by Application USD Billion (2020-2025)
  • Table 102. South Korea Live Chat Software, by Type USD Billion (2020-2025)
  • Table 103. South Korea Live Chat Software, by Application USD Billion (2020-2025)
  • Table 104. Taiwan Live Chat Software, by Type USD Billion (2020-2025)
  • Table 105. Taiwan Live Chat Software, by Application USD Billion (2020-2025)
  • Table 106. Australia Live Chat Software, by Type USD Billion (2020-2025)
  • Table 107. Australia Live Chat Software, by Application USD Billion (2020-2025)
  • Table 108. Rest of Asia-Pacific Live Chat Software, by Type USD Billion (2020-2025)
  • Table 109. Rest of Asia-Pacific Live Chat Software, by Application USD Billion (2020-2025)
  • Table 110. Europe Live Chat Software, by Country USD Billion (2020-2025)
  • Table 111. Europe Live Chat Software, by Type USD Billion (2020-2025)
  • Table 112. Europe Live Chat Software, by Application USD Billion (2020-2025)
  • Table 113. Germany Live Chat Software, by Type USD Billion (2020-2025)
  • Table 114. Germany Live Chat Software, by Application USD Billion (2020-2025)
  • Table 115. France Live Chat Software, by Type USD Billion (2020-2025)
  • Table 116. France Live Chat Software, by Application USD Billion (2020-2025)
  • Table 117. Italy Live Chat Software, by Type USD Billion (2020-2025)
  • Table 118. Italy Live Chat Software, by Application USD Billion (2020-2025)
  • Table 119. United Kingdom Live Chat Software, by Type USD Billion (2020-2025)
  • Table 120. United Kingdom Live Chat Software, by Application USD Billion (2020-2025)
  • Table 121. Netherlands Live Chat Software, by Type USD Billion (2020-2025)
  • Table 122. Netherlands Live Chat Software, by Application USD Billion (2020-2025)
  • Table 123. Rest of Europe Live Chat Software, by Type USD Billion (2020-2025)
  • Table 124. Rest of Europe Live Chat Software, by Application USD Billion (2020-2025)
  • Table 125. MEA Live Chat Software, by Country USD Billion (2020-2025)
  • Table 126. MEA Live Chat Software, by Type USD Billion (2020-2025)
  • Table 127. MEA Live Chat Software, by Application USD Billion (2020-2025)
  • Table 128. Middle East Live Chat Software, by Type USD Billion (2020-2025)
  • Table 129. Middle East Live Chat Software, by Application USD Billion (2020-2025)
  • Table 130. Africa Live Chat Software, by Type USD Billion (2020-2025)
  • Table 131. Africa Live Chat Software, by Application USD Billion (2020-2025)
  • Table 132. North America Live Chat Software, by Country USD Billion (2020-2025)
  • Table 133. North America Live Chat Software, by Type USD Billion (2020-2025)
  • Table 134. North America Live Chat Software, by Application USD Billion (2020-2025)
  • Table 135. United States Live Chat Software, by Type USD Billion (2020-2025)
  • Table 136. United States Live Chat Software, by Application USD Billion (2020-2025)
  • Table 137. Canada Live Chat Software, by Type USD Billion (2020-2025)
  • Table 138. Canada Live Chat Software, by Application USD Billion (2020-2025)
  • Table 139. Mexico Live Chat Software, by Type USD Billion (2020-2025)
  • Table 140. Mexico Live Chat Software, by Application USD Billion (2020-2025)
  • Table 141. Research Programs/Design for This Report
  • Table 142. Key Data Information from Secondary Sources
  • Table 143. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Live Chat Software: by Type USD Billion (2014-2019)
  • Figure 5. Global Live Chat Software: by Application USD Billion (2014-2019)
  • Figure 6. South America Live Chat Software Share (%), by Country
  • Figure 7. Asia Pacific Live Chat Software Share (%), by Country
  • Figure 8. Europe Live Chat Software Share (%), by Country
  • Figure 9. MEA Live Chat Software Share (%), by Country
  • Figure 10. North America Live Chat Software Share (%), by Country
  • Figure 11. Global Live Chat Software share by Players 2019 (%)
  • Figure 12. Global Live Chat Software share by Players (Top 3) 2019(%)
  • Figure 13. Global Live Chat Software share by Players (Top 5) 2019(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. LivePerson, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 16. LivePerson, Inc. (United States) Revenue: by Geography 2019
  • Figure 17. Zendesk Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 18. Zendesk Inc. (United States) Revenue: by Geography 2019
  • Figure 19. LogMeIn, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 20. LogMeIn, Inc. (United States) Revenue: by Geography 2019
  • Figure 21. Livechat, Inc. (Poland) Revenue, Net Income and Gross profit
  • Figure 22. Livechat, Inc. (Poland) Revenue: by Geography 2019
  • Figure 23. SnapEngage LLC (United States) Revenue, Net Income and Gross profit
  • Figure 24. SnapEngage LLC (United States) Revenue: by Geography 2019
  • Figure 25. Comm100 (Canada) Revenue, Net Income and Gross profit
  • Figure 26. Comm100 (Canada) Revenue: by Geography 2019
  • Figure 27. Freshdesk, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. Freshdesk, Inc. (United States) Revenue: by Geography 2019
  • Figure 29. Intercom (United States) Revenue, Net Income and Gross profit
  • Figure 30. Intercom (United States) Revenue: by Geography 2019
  • Figure 31. JivoSite Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. JivoSite Inc. (United States) Revenue: by Geography 2019
  • Figure 33. Kayako, Inc. (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 34. Kayako, Inc. (United Kingdom) Revenue: by Geography 2019
  • Figure 35. Global Live Chat Software: by Type USD Billion (2020-2025)
  • Figure 36. Global Live Chat Software: by Application USD Billion (2020-2025)
  • Figure 37. South America Live Chat Software Share (%), by Country
  • Figure 38. Asia Pacific Live Chat Software Share (%), by Country
  • Figure 39. Europe Live Chat Software Share (%), by Country
  • Figure 40. MEA Live Chat Software Share (%), by Country
  • Figure 41. North America Live Chat Software Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • LivePerson, Inc. (United States)
  • Zendesk Inc. (United States)
  • LogMeIn, Inc. (United States)
  • Livechat, Inc. (Poland)
  • SnapEngage LLC (United States)
  • comm100 (Canada)
  • Freshdesk, Inc. (United States)
  • Intercom (United States)
  • JivoSite Inc. (United States)
  • Kayako, Inc. (United Kingdom)
Additional players considered in the study are as follows:
Olark (United States) , Woopra, Inc. (United States) , Provide Support LLC. (United States)
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