Global Customer Experience Software
Global Customer Experience Software

Customer Experience Software Comprehensive Study by Type (On-Premise, Cloud-Based), Organization Size (SMEs, Large Enterprises), TouchPoint (Telephone, Email, Web, Social Media, Others), End USer (Banking & Financial Services, Retail, IT & Telecom, Healthcare, Manufacturing, Government, Travel & Transportation, Others) Players and Region - Global Market Outlook to 2025

Customer Experience Software Market Segmented into XX Submarkets. | Forecast Years: 2019- 2025 | CAGR: 11.76%  

Jan 2020 Edition 230 Pages 200 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Industry Background:
Customer experience software is a class of software that is aimed to monitor and improve the overall experience of customers while interacting with a business or a brand. Customer experience software offers data and support to prospective and existing customers while ensuring a positive experience. Customer experience software is a cloud-based solution designed to improve and measure the customer's experience with a company. It collects information from every customer interface and helps the company to analyze and develop its performance. Each business needs a diverse mix of tools and techniques to adjust the customer experience, solutions may be deployed as part of marketing strategy, sales practices, or customer service policies and tools. Two categories often thought of first when considering customer experience are customer success software and help desk, as both include a human interface that leads to a satisfied customer and a closed case.According to AMA, the market for Customer Experience Software is expected to register a CAGR of 11.76% during the forecast period to 2025. This growth is primarily driven by Need for Better Understanding and Help in Reducing Customer Churn Rates.

Globally, a noticeable market trend is evident Information Can Be Used to Make Optimal Customer Experience Strategy . The Application Software sector in the North America region has been increasing at a strong rate and further growth is expected to be witnessed over the forecast period, owing to the robust investments and expansion in production facilities in the region. Major Players, such as Zoho Corporation Pvt. Ltd. (India), NETSUITE (United States), Thryv, Inc. (United States), Zendesk, Inc. (United States), Salesforce.com, Inc. (United States), Shape Software, LLC. (United States), BNTouch, Inc. (United States), bpm'online (United States), Claritysoft (United States) and Genesys (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Key Developments in the Market:
On 22 May 2019 - Zendesk, Inc. announced it acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
On 12 June 2019 - Zendesk, Inc. introduced Zendesk Duet to provide businesses with the freedom and flexibility to break down company silos and unite customer-facing teams to create cohesive experiences pre- and post-sale.

Market Drivers
  • Need for Better Understanding
  • Help in Reducing Customer Churn Rates

Market Trend
  • Information Can Be Used to Make Optimal Customer Experience Strategy
  • Growing Focus of Business Organizations on Retaining Their Customers

Restraints
  • Difficulty in Synchronizing Customer Experience Data Collected From Different Touchpoints within Different Fields

Opportunities
Customer Experience Solutions Help in Keeping Customer Engagement through Omnichannel
Challenges
Difficulty in Getting Consistent Customer Experience Feedback through All Channels

AdvanceMarketAnalytics follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization of the Report:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase
Report Objectives / Segmentation Covered
By Type
  • On-Premise
  • Cloud-Based
By Organization Size
  • SMEs
  • Large Enterprises

By TouchPoint
  • Telephone
  • Email
  • Web
  • Social Media
  • Others

By End USer
  • Banking & Financial Services
  • Retail
  • IT & Telecom
  • Healthcare
  • Manufacturing
  • Government
  • Travel & Transportation
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Need for Better Understanding
      • 3.2.2. Help in Reducing Customer Churn Rates
    • 3.3. Market Challenges
      • 3.3.1. Difficulty in Getting Consistent Customer Experience Feedback through All Channels
    • 3.4. Market Trends
      • 3.4.1. Information Can Be Used to Make Optimal Customer Experience Strategy
      • 3.4.2. Growing Focus of Business Organizations on Retaining Their Customers
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Experience Software, by Type, Organization Size, TouchPoint, End USer and Region (value and price ) (2013-2018)
    • 5.1. Introduction
    • 5.2. Global Customer Experience Software (Value)
      • 5.2.1. Global Customer Experience Software by: Type (Value)
        • 5.2.1.1. On-Premise
        • 5.2.1.2. Cloud-Based
      • 5.2.2. Global Customer Experience Software by: Organization Size (Value)
        • 5.2.2.1. SMEs
        • 5.2.2.2. Large Enterprises
      • 5.2.3. Global Customer Experience Software by: TouchPoint (Value)
        • 5.2.3.1. Telephone
        • 5.2.3.2. Email
        • 5.2.3.3. Web
        • 5.2.3.4. Social Media
        • 5.2.3.5. Others
      • 5.2.4. Global Customer Experience Software by: End USer (Value)
        • 5.2.4.1. Banking & Financial Services
        • 5.2.4.2. Retail
        • 5.2.4.3. IT & Telecom
        • 5.2.4.4. Healthcare
        • 5.2.4.5. Manufacturing
        • 5.2.4.6. Government
        • 5.2.4.7. Travel & Transportation
        • 5.2.4.8. Others
      • 5.2.5. Global Customer Experience Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Customer Experience Software (Price)
      • 5.3.1. Global Customer Experience Software by: Type (Price)
  • 6. Customer Experience Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2018)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zoho Corporation Pvt. Ltd. (India)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. NETSUITE (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Thryv, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Zendesk, Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Salesforce.com, Inc. (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Shape Software, LLC. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. BNTouch, Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Bpm'online (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Claritysoft (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Genesys (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Experience Software Sale, by Type, Organization Size, TouchPoint, End USer and Region (value and price ) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Customer Experience Software (Value)
      • 7.2.1. Global Customer Experience Software by: Type (Value)
        • 7.2.1.1. On-Premise
        • 7.2.1.2. Cloud-Based
      • 7.2.2. Global Customer Experience Software by: Organization Size (Value)
        • 7.2.2.1. SMEs
        • 7.2.2.2. Large Enterprises
      • 7.2.3. Global Customer Experience Software by: TouchPoint (Value)
        • 7.2.3.1. Telephone
        • 7.2.3.2. Email
        • 7.2.3.3. Web
        • 7.2.3.4. Social Media
        • 7.2.3.5. Others
      • 7.2.4. Global Customer Experience Software by: End USer (Value)
        • 7.2.4.1. Banking & Financial Services
        • 7.2.4.2. Retail
        • 7.2.4.3. IT & Telecom
        • 7.2.4.4. Healthcare
        • 7.2.4.5. Manufacturing
        • 7.2.4.6. Government
        • 7.2.4.7. Travel & Transportation
        • 7.2.4.8. Others
      • 7.2.5. Global Customer Experience Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Customer Experience Software (Price)
      • 7.3.1. Global Customer Experience Software by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Experience Software: by Type(USD Million)
  • Table 2. Customer Experience Software On-Premise , by Region USD Million (2013-2018)
  • Table 3. Customer Experience Software Cloud-Based , by Region USD Million (2013-2018)
  • Table 4. Customer Experience Software: by Organization Size(USD Million)
  • Table 5. Customer Experience Software SMEs , by Region USD Million (2013-2018)
  • Table 6. Customer Experience Software Large Enterprises , by Region USD Million (2013-2018)
  • Table 7. Customer Experience Software: by TouchPoint(USD Million)
  • Table 8. Customer Experience Software Telephone , by Region USD Million (2013-2018)
  • Table 9. Customer Experience Software Email , by Region USD Million (2013-2018)
  • Table 10. Customer Experience Software Web , by Region USD Million (2013-2018)
  • Table 11. Customer Experience Software Social Media , by Region USD Million (2013-2018)
  • Table 12. Customer Experience Software Others , by Region USD Million (2013-2018)
  • Table 13. Customer Experience Software: by End USer(USD Million)
  • Table 14. Customer Experience Software Banking & Financial Services , by Region USD Million (2013-2018)
  • Table 15. Customer Experience Software Retail , by Region USD Million (2013-2018)
  • Table 16. Customer Experience Software IT & Telecom , by Region USD Million (2013-2018)
  • Table 17. Customer Experience Software Healthcare , by Region USD Million (2013-2018)
  • Table 18. Customer Experience Software Manufacturing , by Region USD Million (2013-2018)
  • Table 19. Customer Experience Software Government , by Region USD Million (2013-2018)
  • Table 20. Customer Experience Software Travel & Transportation , by Region USD Million (2013-2018)
  • Table 21. Customer Experience Software Others , by Region USD Million (2013-2018)
  • Table 22. South America Customer Experience Software, by Country USD Million (2013-2018)
  • Table 23. South America Customer Experience Software, by Type USD Million (2013-2018)
  • Table 24. South America Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 25. South America Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 26. South America Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 27. Brazil Customer Experience Software, by Type USD Million (2013-2018)
  • Table 28. Brazil Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 29. Brazil Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 30. Brazil Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 31. Argentina Customer Experience Software, by Type USD Million (2013-2018)
  • Table 32. Argentina Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 33. Argentina Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 34. Argentina Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 35. Rest of South America Customer Experience Software, by Type USD Million (2013-2018)
  • Table 36. Rest of South America Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 37. Rest of South America Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 38. Rest of South America Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 39. Asia Pacific Customer Experience Software, by Country USD Million (2013-2018)
  • Table 40. Asia Pacific Customer Experience Software, by Type USD Million (2013-2018)
  • Table 41. Asia Pacific Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 42. Asia Pacific Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 43. Asia Pacific Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 44. China Customer Experience Software, by Type USD Million (2013-2018)
  • Table 45. China Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 46. China Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 47. China Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 48. Japan Customer Experience Software, by Type USD Million (2013-2018)
  • Table 49. Japan Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 50. Japan Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 51. Japan Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 52. India Customer Experience Software, by Type USD Million (2013-2018)
  • Table 53. India Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 54. India Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 55. India Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 56. South Korea Customer Experience Software, by Type USD Million (2013-2018)
  • Table 57. South Korea Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 58. South Korea Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 59. South Korea Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 60. Taiwan Customer Experience Software, by Type USD Million (2013-2018)
  • Table 61. Taiwan Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 62. Taiwan Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 63. Taiwan Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 64. Australia Customer Experience Software, by Type USD Million (2013-2018)
  • Table 65. Australia Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 66. Australia Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 67. Australia Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 68. Rest of Asia-Pacific Customer Experience Software, by Type USD Million (2013-2018)
  • Table 69. Rest of Asia-Pacific Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 70. Rest of Asia-Pacific Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 71. Rest of Asia-Pacific Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 72. Europe Customer Experience Software, by Country USD Million (2013-2018)
  • Table 73. Europe Customer Experience Software, by Type USD Million (2013-2018)
  • Table 74. Europe Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 75. Europe Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 76. Europe Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 77. Germany Customer Experience Software, by Type USD Million (2013-2018)
  • Table 78. Germany Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 79. Germany Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 80. Germany Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 81. France Customer Experience Software, by Type USD Million (2013-2018)
  • Table 82. France Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 83. France Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 84. France Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 85. Italy Customer Experience Software, by Type USD Million (2013-2018)
  • Table 86. Italy Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 87. Italy Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 88. Italy Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 89. United Kingdom Customer Experience Software, by Type USD Million (2013-2018)
  • Table 90. United Kingdom Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 91. United Kingdom Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 92. United Kingdom Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 93. Netherlands Customer Experience Software, by Type USD Million (2013-2018)
  • Table 94. Netherlands Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 95. Netherlands Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 96. Netherlands Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 97. Rest of Europe Customer Experience Software, by Type USD Million (2013-2018)
  • Table 98. Rest of Europe Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 99. Rest of Europe Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 100. Rest of Europe Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 101. MEA Customer Experience Software, by Country USD Million (2013-2018)
  • Table 102. MEA Customer Experience Software, by Type USD Million (2013-2018)
  • Table 103. MEA Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 104. MEA Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 105. MEA Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 106. Middle East Customer Experience Software, by Type USD Million (2013-2018)
  • Table 107. Middle East Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 108. Middle East Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 109. Middle East Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 110. Africa Customer Experience Software, by Type USD Million (2013-2018)
  • Table 111. Africa Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 112. Africa Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 113. Africa Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 114. North America Customer Experience Software, by Country USD Million (2013-2018)
  • Table 115. North America Customer Experience Software, by Type USD Million (2013-2018)
  • Table 116. North America Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 117. North America Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 118. North America Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 119. United States Customer Experience Software, by Type USD Million (2013-2018)
  • Table 120. United States Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 121. United States Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 122. United States Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 123. Canada Customer Experience Software, by Type USD Million (2013-2018)
  • Table 124. Canada Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 125. Canada Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 126. Canada Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 127. Mexico Customer Experience Software, by Type USD Million (2013-2018)
  • Table 128. Mexico Customer Experience Software, by Organization Size USD Million (2013-2018)
  • Table 129. Mexico Customer Experience Software, by TouchPoint USD Million (2013-2018)
  • Table 130. Mexico Customer Experience Software, by End USer USD Million (2013-2018)
  • Table 131. Customer Experience Software: by Type(USD/Units)
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Customer Experience Software: by Type(USD Million)
  • Table 143. Customer Experience Software On-Premise , by Region USD Million (2020-2025)
  • Table 144. Customer Experience Software Cloud-Based , by Region USD Million (2020-2025)
  • Table 145. Customer Experience Software: by Organization Size(USD Million)
  • Table 146. Customer Experience Software SMEs , by Region USD Million (2020-2025)
  • Table 147. Customer Experience Software Large Enterprises , by Region USD Million (2020-2025)
  • Table 148. Customer Experience Software: by TouchPoint(USD Million)
  • Table 149. Customer Experience Software Telephone , by Region USD Million (2020-2025)
  • Table 150. Customer Experience Software Email , by Region USD Million (2020-2025)
  • Table 151. Customer Experience Software Web , by Region USD Million (2020-2025)
  • Table 152. Customer Experience Software Social Media , by Region USD Million (2020-2025)
  • Table 153. Customer Experience Software Others , by Region USD Million (2020-2025)
  • Table 154. Customer Experience Software: by End USer(USD Million)
  • Table 155. Customer Experience Software Banking & Financial Services , by Region USD Million (2020-2025)
  • Table 156. Customer Experience Software Retail , by Region USD Million (2020-2025)
  • Table 157. Customer Experience Software IT & Telecom , by Region USD Million (2020-2025)
  • Table 158. Customer Experience Software Healthcare , by Region USD Million (2020-2025)
  • Table 159. Customer Experience Software Manufacturing , by Region USD Million (2020-2025)
  • Table 160. Customer Experience Software Government , by Region USD Million (2020-2025)
  • Table 161. Customer Experience Software Travel & Transportation , by Region USD Million (2020-2025)
  • Table 162. Customer Experience Software Others , by Region USD Million (2020-2025)
  • Table 163. South America Customer Experience Software, by Country USD Million (2020-2025)
  • Table 164. South America Customer Experience Software, by Type USD Million (2020-2025)
  • Table 165. South America Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 166. South America Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 167. South America Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 168. Brazil Customer Experience Software, by Type USD Million (2020-2025)
  • Table 169. Brazil Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 170. Brazil Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 171. Brazil Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 172. Argentina Customer Experience Software, by Type USD Million (2020-2025)
  • Table 173. Argentina Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 174. Argentina Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 175. Argentina Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 176. Rest of South America Customer Experience Software, by Type USD Million (2020-2025)
  • Table 177. Rest of South America Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 178. Rest of South America Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 179. Rest of South America Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 180. Asia Pacific Customer Experience Software, by Country USD Million (2020-2025)
  • Table 181. Asia Pacific Customer Experience Software, by Type USD Million (2020-2025)
  • Table 182. Asia Pacific Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 183. Asia Pacific Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 184. Asia Pacific Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 185. China Customer Experience Software, by Type USD Million (2020-2025)
  • Table 186. China Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 187. China Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 188. China Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 189. Japan Customer Experience Software, by Type USD Million (2020-2025)
  • Table 190. Japan Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 191. Japan Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 192. Japan Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 193. India Customer Experience Software, by Type USD Million (2020-2025)
  • Table 194. India Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 195. India Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 196. India Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 197. South Korea Customer Experience Software, by Type USD Million (2020-2025)
  • Table 198. South Korea Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 199. South Korea Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 200. South Korea Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 201. Taiwan Customer Experience Software, by Type USD Million (2020-2025)
  • Table 202. Taiwan Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 203. Taiwan Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 204. Taiwan Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 205. Australia Customer Experience Software, by Type USD Million (2020-2025)
  • Table 206. Australia Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 207. Australia Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 208. Australia Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 209. Rest of Asia-Pacific Customer Experience Software, by Type USD Million (2020-2025)
  • Table 210. Rest of Asia-Pacific Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 211. Rest of Asia-Pacific Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 212. Rest of Asia-Pacific Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 213. Europe Customer Experience Software, by Country USD Million (2020-2025)
  • Table 214. Europe Customer Experience Software, by Type USD Million (2020-2025)
  • Table 215. Europe Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 216. Europe Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 217. Europe Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 218. Germany Customer Experience Software, by Type USD Million (2020-2025)
  • Table 219. Germany Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 220. Germany Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 221. Germany Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 222. France Customer Experience Software, by Type USD Million (2020-2025)
  • Table 223. France Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 224. France Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 225. France Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 226. Italy Customer Experience Software, by Type USD Million (2020-2025)
  • Table 227. Italy Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 228. Italy Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 229. Italy Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 230. United Kingdom Customer Experience Software, by Type USD Million (2020-2025)
  • Table 231. United Kingdom Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 232. United Kingdom Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 233. United Kingdom Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 234. Netherlands Customer Experience Software, by Type USD Million (2020-2025)
  • Table 235. Netherlands Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 236. Netherlands Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 237. Netherlands Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 238. Rest of Europe Customer Experience Software, by Type USD Million (2020-2025)
  • Table 239. Rest of Europe Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 240. Rest of Europe Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 241. Rest of Europe Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 242. MEA Customer Experience Software, by Country USD Million (2020-2025)
  • Table 243. MEA Customer Experience Software, by Type USD Million (2020-2025)
  • Table 244. MEA Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 245. MEA Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 246. MEA Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 247. Middle East Customer Experience Software, by Type USD Million (2020-2025)
  • Table 248. Middle East Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 249. Middle East Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 250. Middle East Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 251. Africa Customer Experience Software, by Type USD Million (2020-2025)
  • Table 252. Africa Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 253. Africa Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 254. Africa Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 255. North America Customer Experience Software, by Country USD Million (2020-2025)
  • Table 256. North America Customer Experience Software, by Type USD Million (2020-2025)
  • Table 257. North America Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 258. North America Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 259. North America Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 260. United States Customer Experience Software, by Type USD Million (2020-2025)
  • Table 261. United States Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 262. United States Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 263. United States Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 264. Canada Customer Experience Software, by Type USD Million (2020-2025)
  • Table 265. Canada Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 266. Canada Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 267. Canada Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 268. Mexico Customer Experience Software, by Type USD Million (2020-2025)
  • Table 269. Mexico Customer Experience Software, by Organization Size USD Million (2020-2025)
  • Table 270. Mexico Customer Experience Software, by TouchPoint USD Million (2020-2025)
  • Table 271. Mexico Customer Experience Software, by End USer USD Million (2020-2025)
  • Table 272. Customer Experience Software: by Type(USD/Units)
  • Table 273. Research Programs/Design for This Report
  • Table 274. Key Data Information from Secondary Sources
  • Table 275. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Experience Software: by Type USD Million (2013-2018)
  • Figure 5. Global Customer Experience Software: by Organization Size USD Million (2013-2018)
  • Figure 6. Global Customer Experience Software: by TouchPoint USD Million (2013-2018)
  • Figure 7. Global Customer Experience Software: by End USer USD Million (2013-2018)
  • Figure 8. South America Customer Experience Software Share (%), by Country
  • Figure 9. Asia Pacific Customer Experience Software Share (%), by Country
  • Figure 10. Europe Customer Experience Software Share (%), by Country
  • Figure 11. MEA Customer Experience Software Share (%), by Country
  • Figure 12. North America Customer Experience Software Share (%), by Country
  • Figure 13. Global Customer Experience Software: by Type USD/Units (2013-2018)
  • Figure 14. Global Customer Experience Software share by Players 2018 (%)
  • Figure 15. Global Customer Experience Software share by Players (Top 3) 2018(%)
  • Figure 16. Global Customer Experience Software share by Players (Top 5) 2018(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Zoho Corporation Pvt. Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 19. Zoho Corporation Pvt. Ltd. (India) Revenue: by Geography 2018
  • Figure 20. NETSUITE (United States) Revenue, Net Income and Gross profit
  • Figure 21. NETSUITE (United States) Revenue: by Geography 2018
  • Figure 22. Thryv, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 23. Thryv, Inc. (United States) Revenue: by Geography 2018
  • Figure 24. Zendesk, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 25. Zendesk, Inc. (United States) Revenue: by Geography 2018
  • Figure 26. Salesforce.com, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 27. Salesforce.com, Inc. (United States) Revenue: by Geography 2018
  • Figure 28. Shape Software, LLC. (United States) Revenue, Net Income and Gross profit
  • Figure 29. Shape Software, LLC. (United States) Revenue: by Geography 2018
  • Figure 30. BNTouch, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 31. BNTouch, Inc. (United States) Revenue: by Geography 2018
  • Figure 32. Bpm'online (United States) Revenue, Net Income and Gross profit
  • Figure 33. Bpm'online (United States) Revenue: by Geography 2018
  • Figure 34. Claritysoft (United States) Revenue, Net Income and Gross profit
  • Figure 35. Claritysoft (United States) Revenue: by Geography 2018
  • Figure 36. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 37. Genesys (United States) Revenue: by Geography 2018
  • Figure 38. Global Customer Experience Software: by Type USD Million (2020-2025)
  • Figure 39. Global Customer Experience Software: by Organization Size USD Million (2020-2025)
  • Figure 40. Global Customer Experience Software: by TouchPoint USD Million (2020-2025)
  • Figure 41. Global Customer Experience Software: by End USer USD Million (2020-2025)
  • Figure 42. South America Customer Experience Software Share (%), by Country
  • Figure 43. Asia Pacific Customer Experience Software Share (%), by Country
  • Figure 44. Europe Customer Experience Software Share (%), by Country
  • Figure 45. MEA Customer Experience Software Share (%), by Country
  • Figure 46. North America Customer Experience Software Share (%), by Country
  • Figure 47. Global Customer Experience Software: by Type USD/Units (2020-2025)
Some of the key companies/manufacturers profiled in the report
  • Zoho Corporation Pvt. Ltd. (India)
  • NETSUITE (United States)
  • Thryv, Inc. (United States)
  • Zendesk, Inc. (United States)
  • Salesforce.com, Inc. (United States)
  • Shape Software, LLC. (United States)
  • BNTouch, Inc. (United States)
  • bpm'online (United States)
  • Claritysoft (United States)
  • Genesys (United States)
Additional players considered in the study are as follows:
HubSpot, Inc. (United States) , Clarabridge (United States) , Qualtrics (United States) , Tata Consultancy Services Limited (India) , Freshworks Inc. (United States)
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