Global Customer Experience Software
Global Customer Experience Software

Customer Experience Software Comprehensive Study by Type (On-Premise, Cloud-Based), Application (SMEs, Large Enterprises) Players and Region - Global Market Outlook to 2025

Customer Experience Software Market Segmented into XX Submarkets. | Forecast Years: 2019- 2025 | CAGR: 11.76%  

Oct 2019 Edition 230 Pages 200 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Industry Background:
Customer experience software is a class of software that is aimed to monitor and improve the overall experience of customers while interacting with a business or a brand. Customer experience software offers data and support to prospective and existing customers while ensuring a positive experience. Customer experience software is a cloud-based solution designed to improve and measure the customer's experience with a company. It collects information from every customer interface and helps the company to analyze and develop its performance. Each business needs a diverse mix of tools and techniques to adjust the customer experience, solutions may be deployed as part of marketing strategy, sales practices, or customer service policies and tools. Two categories often thought of first when considering customer experience are customer success software and help desk, as both include a human interface that leads to a satisfied customer and a closed case.According to AMA, the market for Customer Experience Software is expected to register a CAGR of 11.76% during the forecast period to 2025. This growth is primarily driven by Need for Better Understanding and Help in Reducing Customer Churn Rates.

Globally, a noticeable market trend is evident Information Can Be Used to Make Optimal Customer Experience Strategy . The Application Software sector in the North America region has been increasing at a strong rate and further growth is expected to be witnessed over the forecast period, owing to the robust investments and expansion in production facilities in the region. Major Players, such as Zoho Corporation Pvt. Ltd. (India), NETSUITE (United States), Thryv, Inc. (United States), Zendesk, Inc. (United States), Salesforce.com, Inc. (United States), Shape Software, LLC. (United States), BNTouch, Inc. (United States), bpm'online (United States), Claritysoft (United States) and Genesys (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Key Developments in the Market:
On 22 May 2019 - Zendesk, Inc. announced it acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
On 12 June 2019 - Zendesk, Inc. introduced Zendesk Duet to provide businesses with the freedom and flexibility to break down company silos and unite customer-facing teams to create cohesive experiences pre- and post-sale.

Market Drivers
  • Need for Better Understanding
  • Help in Reducing Customer Churn Rates

Market Trend
  • Information Can Be Used to Make Optimal Customer Experience Strategy
  • Growing Focus of Business Organizations on Retaining Their Customers

Restraints
  • Difficulty in Synchronizing Customer Experience Data Collected From Different Touchpoints within Different Fields

Opportunities
Customer Experience Solutions Help in Keeping Customer Engagement through Omnichannel
Challenges
Difficulty in Getting Consistent Customer Experience Feedback through All Channels

AdvanceMarketAnalytics follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization of the Report:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase
Report Objectives / Segmentation Covered
By Type
  • On-Premise
  • Cloud-Based
By Application
  • SMEs
  • Large Enterprises
By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Need for Better Understanding
      • 3.2.2. Help in Reducing Customer Churn Rates
    • 3.3. Market Challenges
      • 3.3.1. Difficulty in Getting Consistent Customer Experience Feedback through All Channels
    • 3.4. Market Trends
      • 3.4.1. Information Can Be Used to Make Optimal Customer Experience Strategy
      • 3.4.2. Growing Focus of Business Organizations on Retaining Their Customers
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Experience Software, by Type, Application and Region (value and price ) (2013-2018)
    • 5.1. Introduction
    • 5.2. Global Customer Experience Software (Value)
      • 5.2.1. Global Customer Experience Software by: Type (Value)
        • 5.2.1.1. On-Premise
        • 5.2.1.2. Cloud-Based
      • 5.2.2. Global Customer Experience Software by: Application (Value)
        • 5.2.2.1. SMEs
        • 5.2.2.2. Large Enterprises
      • 5.2.3. Global Customer Experience Software Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
    • 5.3. Global Customer Experience Software (Price)
      • 5.3.1. Global Customer Experience Software by: Type (Price)
  • 6. Customer Experience Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2018)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zoho Corporation Pvt. Ltd. (India)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. NETSUITE (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Thryv, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Zendesk, Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Salesforce.com, Inc. (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Shape Software, LLC. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. BNTouch, Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Bpm'online (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Claritysoft (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Genesys (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Experience Software Sale, by Type, Application and Region (value and price ) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Customer Experience Software (Value)
      • 7.2.1. Global Customer Experience Software by: Type (Value)
        • 7.2.1.1. On-Premise
        • 7.2.1.2. Cloud-Based
      • 7.2.2. Global Customer Experience Software by: Application (Value)
        • 7.2.2.1. SMEs
        • 7.2.2.2. Large Enterprises
      • 7.2.3. Global Customer Experience Software Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
    • 7.3. Global Customer Experience Software (Price)
      • 7.3.1. Global Customer Experience Software by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Experience Software: by Type(USD Million)
  • Table 2. Customer Experience Software On-Premise , by Region USD Million (2013-2018)
  • Table 3. Customer Experience Software Cloud-Based , by Region USD Million (2013-2018)
  • Table 4. Customer Experience Software: by Application(USD Million)
  • Table 5. Customer Experience Software SMEs , by Region USD Million (2013-2018)
  • Table 6. Customer Experience Software Large Enterprises , by Region USD Million (2013-2018)
  • Table 7. South America Customer Experience Software, by Country USD Million (2013-2018)
  • Table 8. South America Customer Experience Software, by Type USD Million (2013-2018)
  • Table 9. South America Customer Experience Software, by Application USD Million (2013-2018)
  • Table 10. Brazil Customer Experience Software, by Type USD Million (2013-2018)
  • Table 11. Brazil Customer Experience Software, by Application USD Million (2013-2018)
  • Table 12. Argentina Customer Experience Software, by Type USD Million (2013-2018)
  • Table 13. Argentina Customer Experience Software, by Application USD Million (2013-2018)
  • Table 14. Rest of South America Customer Experience Software, by Type USD Million (2013-2018)
  • Table 15. Rest of South America Customer Experience Software, by Application USD Million (2013-2018)
  • Table 16. Asia Pacific Customer Experience Software, by Country USD Million (2013-2018)
  • Table 17. Asia Pacific Customer Experience Software, by Type USD Million (2013-2018)
  • Table 18. Asia Pacific Customer Experience Software, by Application USD Million (2013-2018)
  • Table 19. China Customer Experience Software, by Type USD Million (2013-2018)
  • Table 20. China Customer Experience Software, by Application USD Million (2013-2018)
  • Table 21. Japan Customer Experience Software, by Type USD Million (2013-2018)
  • Table 22. Japan Customer Experience Software, by Application USD Million (2013-2018)
  • Table 23. India Customer Experience Software, by Type USD Million (2013-2018)
  • Table 24. India Customer Experience Software, by Application USD Million (2013-2018)
  • Table 25. South Korea Customer Experience Software, by Type USD Million (2013-2018)
  • Table 26. South Korea Customer Experience Software, by Application USD Million (2013-2018)
  • Table 27. Taiwan Customer Experience Software, by Type USD Million (2013-2018)
  • Table 28. Taiwan Customer Experience Software, by Application USD Million (2013-2018)
  • Table 29. Australia Customer Experience Software, by Type USD Million (2013-2018)
  • Table 30. Australia Customer Experience Software, by Application USD Million (2013-2018)
  • Table 31. Rest of Asia-Pacific Customer Experience Software, by Type USD Million (2013-2018)
  • Table 32. Rest of Asia-Pacific Customer Experience Software, by Application USD Million (2013-2018)
  • Table 33. Europe Customer Experience Software, by Country USD Million (2013-2018)
  • Table 34. Europe Customer Experience Software, by Type USD Million (2013-2018)
  • Table 35. Europe Customer Experience Software, by Application USD Million (2013-2018)
  • Table 36. Germany Customer Experience Software, by Type USD Million (2013-2018)
  • Table 37. Germany Customer Experience Software, by Application USD Million (2013-2018)
  • Table 38. France Customer Experience Software, by Type USD Million (2013-2018)
  • Table 39. France Customer Experience Software, by Application USD Million (2013-2018)
  • Table 40. Italy Customer Experience Software, by Type USD Million (2013-2018)
  • Table 41. Italy Customer Experience Software, by Application USD Million (2013-2018)
  • Table 42. United Kingdom Customer Experience Software, by Type USD Million (2013-2018)
  • Table 43. United Kingdom Customer Experience Software, by Application USD Million (2013-2018)
  • Table 44. Netherlands Customer Experience Software, by Type USD Million (2013-2018)
  • Table 45. Netherlands Customer Experience Software, by Application USD Million (2013-2018)
  • Table 46. Rest of Europe Customer Experience Software, by Type USD Million (2013-2018)
  • Table 47. Rest of Europe Customer Experience Software, by Application USD Million (2013-2018)
  • Table 48. MEA Customer Experience Software, by Country USD Million (2013-2018)
  • Table 49. MEA Customer Experience Software, by Type USD Million (2013-2018)
  • Table 50. MEA Customer Experience Software, by Application USD Million (2013-2018)
  • Table 51. Middle East Customer Experience Software, by Type USD Million (2013-2018)
  • Table 52. Middle East Customer Experience Software, by Application USD Million (2013-2018)
  • Table 53. Africa Customer Experience Software, by Type USD Million (2013-2018)
  • Table 54. Africa Customer Experience Software, by Application USD Million (2013-2018)
  • Table 55. North America Customer Experience Software, by Country USD Million (2013-2018)
  • Table 56. North America Customer Experience Software, by Type USD Million (2013-2018)
  • Table 57. North America Customer Experience Software, by Application USD Million (2013-2018)
  • Table 58. United States Customer Experience Software, by Type USD Million (2013-2018)
  • Table 59. United States Customer Experience Software, by Application USD Million (2013-2018)
  • Table 60. Canada Customer Experience Software, by Type USD Million (2013-2018)
  • Table 61. Canada Customer Experience Software, by Application USD Million (2013-2018)
  • Table 62. Mexico Customer Experience Software, by Type USD Million (2013-2018)
  • Table 63. Mexico Customer Experience Software, by Application USD Million (2013-2018)
  • Table 64. Customer Experience Software: by Type(USD/Units)
  • Table 65. Company Basic Information, Sales Area and Its Competitors
  • Table 66. Company Basic Information, Sales Area and Its Competitors
  • Table 67. Company Basic Information, Sales Area and Its Competitors
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Customer Experience Software: by Type(USD Million)
  • Table 76. Customer Experience Software On-Premise , by Region USD Million (2020-2025)
  • Table 77. Customer Experience Software Cloud-Based , by Region USD Million (2020-2025)
  • Table 78. Customer Experience Software: by Application(USD Million)
  • Table 79. Customer Experience Software SMEs , by Region USD Million (2020-2025)
  • Table 80. Customer Experience Software Large Enterprises , by Region USD Million (2020-2025)
  • Table 81. South America Customer Experience Software, by Country USD Million (2020-2025)
  • Table 82. South America Customer Experience Software, by Type USD Million (2020-2025)
  • Table 83. South America Customer Experience Software, by Application USD Million (2020-2025)
  • Table 84. Brazil Customer Experience Software, by Type USD Million (2020-2025)
  • Table 85. Brazil Customer Experience Software, by Application USD Million (2020-2025)
  • Table 86. Argentina Customer Experience Software, by Type USD Million (2020-2025)
  • Table 87. Argentina Customer Experience Software, by Application USD Million (2020-2025)
  • Table 88. Rest of South America Customer Experience Software, by Type USD Million (2020-2025)
  • Table 89. Rest of South America Customer Experience Software, by Application USD Million (2020-2025)
  • Table 90. Asia Pacific Customer Experience Software, by Country USD Million (2020-2025)
  • Table 91. Asia Pacific Customer Experience Software, by Type USD Million (2020-2025)
  • Table 92. Asia Pacific Customer Experience Software, by Application USD Million (2020-2025)
  • Table 93. China Customer Experience Software, by Type USD Million (2020-2025)
  • Table 94. China Customer Experience Software, by Application USD Million (2020-2025)
  • Table 95. Japan Customer Experience Software, by Type USD Million (2020-2025)
  • Table 96. Japan Customer Experience Software, by Application USD Million (2020-2025)
  • Table 97. India Customer Experience Software, by Type USD Million (2020-2025)
  • Table 98. India Customer Experience Software, by Application USD Million (2020-2025)
  • Table 99. South Korea Customer Experience Software, by Type USD Million (2020-2025)
  • Table 100. South Korea Customer Experience Software, by Application USD Million (2020-2025)
  • Table 101. Taiwan Customer Experience Software, by Type USD Million (2020-2025)
  • Table 102. Taiwan Customer Experience Software, by Application USD Million (2020-2025)
  • Table 103. Australia Customer Experience Software, by Type USD Million (2020-2025)
  • Table 104. Australia Customer Experience Software, by Application USD Million (2020-2025)
  • Table 105. Rest of Asia-Pacific Customer Experience Software, by Type USD Million (2020-2025)
  • Table 106. Rest of Asia-Pacific Customer Experience Software, by Application USD Million (2020-2025)
  • Table 107. Europe Customer Experience Software, by Country USD Million (2020-2025)
  • Table 108. Europe Customer Experience Software, by Type USD Million (2020-2025)
  • Table 109. Europe Customer Experience Software, by Application USD Million (2020-2025)
  • Table 110. Germany Customer Experience Software, by Type USD Million (2020-2025)
  • Table 111. Germany Customer Experience Software, by Application USD Million (2020-2025)
  • Table 112. France Customer Experience Software, by Type USD Million (2020-2025)
  • Table 113. France Customer Experience Software, by Application USD Million (2020-2025)
  • Table 114. Italy Customer Experience Software, by Type USD Million (2020-2025)
  • Table 115. Italy Customer Experience Software, by Application USD Million (2020-2025)
  • Table 116. United Kingdom Customer Experience Software, by Type USD Million (2020-2025)
  • Table 117. United Kingdom Customer Experience Software, by Application USD Million (2020-2025)
  • Table 118. Netherlands Customer Experience Software, by Type USD Million (2020-2025)
  • Table 119. Netherlands Customer Experience Software, by Application USD Million (2020-2025)
  • Table 120. Rest of Europe Customer Experience Software, by Type USD Million (2020-2025)
  • Table 121. Rest of Europe Customer Experience Software, by Application USD Million (2020-2025)
  • Table 122. MEA Customer Experience Software, by Country USD Million (2020-2025)
  • Table 123. MEA Customer Experience Software, by Type USD Million (2020-2025)
  • Table 124. MEA Customer Experience Software, by Application USD Million (2020-2025)
  • Table 125. Middle East Customer Experience Software, by Type USD Million (2020-2025)
  • Table 126. Middle East Customer Experience Software, by Application USD Million (2020-2025)
  • Table 127. Africa Customer Experience Software, by Type USD Million (2020-2025)
  • Table 128. Africa Customer Experience Software, by Application USD Million (2020-2025)
  • Table 129. North America Customer Experience Software, by Country USD Million (2020-2025)
  • Table 130. North America Customer Experience Software, by Type USD Million (2020-2025)
  • Table 131. North America Customer Experience Software, by Application USD Million (2020-2025)
  • Table 132. United States Customer Experience Software, by Type USD Million (2020-2025)
  • Table 133. United States Customer Experience Software, by Application USD Million (2020-2025)
  • Table 134. Canada Customer Experience Software, by Type USD Million (2020-2025)
  • Table 135. Canada Customer Experience Software, by Application USD Million (2020-2025)
  • Table 136. Mexico Customer Experience Software, by Type USD Million (2020-2025)
  • Table 137. Mexico Customer Experience Software, by Application USD Million (2020-2025)
  • Table 138. Customer Experience Software: by Type(USD/Units)
  • Table 139. Research Programs/Design for This Report
  • Table 140. Key Data Information from Secondary Sources
  • Table 141. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Experience Software: by Type USD Million (2013-2018)
  • Figure 5. Global Customer Experience Software: by Application USD Million (2013-2018)
  • Figure 6. South America Customer Experience Software Share (%), by Country
  • Figure 7. Asia Pacific Customer Experience Software Share (%), by Country
  • Figure 8. Europe Customer Experience Software Share (%), by Country
  • Figure 9. MEA Customer Experience Software Share (%), by Country
  • Figure 10. North America Customer Experience Software Share (%), by Country
  • Figure 11. Global Customer Experience Software: by Type USD/Units (2013-2018)
  • Figure 12. Global Customer Experience Software share by Players 2018 (%)
  • Figure 13. Global Customer Experience Software share by Players (Top 3) 2018(%)
  • Figure 14. Global Customer Experience Software share by Players (Top 5) 2018(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Zoho Corporation Pvt. Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 17. Zoho Corporation Pvt. Ltd. (India) Revenue: by Geography 2018
  • Figure 18. NETSUITE (United States) Revenue, Net Income and Gross profit
  • Figure 19. NETSUITE (United States) Revenue: by Geography 2018
  • Figure 20. Thryv, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 21. Thryv, Inc. (United States) Revenue: by Geography 2018
  • Figure 22. Zendesk, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 23. Zendesk, Inc. (United States) Revenue: by Geography 2018
  • Figure 24. Salesforce.com, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 25. Salesforce.com, Inc. (United States) Revenue: by Geography 2018
  • Figure 26. Shape Software, LLC. (United States) Revenue, Net Income and Gross profit
  • Figure 27. Shape Software, LLC. (United States) Revenue: by Geography 2018
  • Figure 28. BNTouch, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 29. BNTouch, Inc. (United States) Revenue: by Geography 2018
  • Figure 30. Bpm'online (United States) Revenue, Net Income and Gross profit
  • Figure 31. Bpm'online (United States) Revenue: by Geography 2018
  • Figure 32. Claritysoft (United States) Revenue, Net Income and Gross profit
  • Figure 33. Claritysoft (United States) Revenue: by Geography 2018
  • Figure 34. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 35. Genesys (United States) Revenue: by Geography 2018
  • Figure 36. Global Customer Experience Software: by Type USD Million (2020-2025)
  • Figure 37. Global Customer Experience Software: by Application USD Million (2020-2025)
  • Figure 38. South America Customer Experience Software Share (%), by Country
  • Figure 39. Asia Pacific Customer Experience Software Share (%), by Country
  • Figure 40. Europe Customer Experience Software Share (%), by Country
  • Figure 41. MEA Customer Experience Software Share (%), by Country
  • Figure 42. North America Customer Experience Software Share (%), by Country
  • Figure 43. Global Customer Experience Software: by Type USD/Units (2020-2025)
Some of the key companies/manufacturers profiled in the report
  • Zoho Corporation Pvt. Ltd. (India)
  • NETSUITE (United States)
  • Thryv, Inc. (United States)
  • Zendesk, Inc. (United States)
  • Salesforce.com, Inc. (United States)
  • Shape Software, LLC. (United States)
  • BNTouch, Inc. (United States)
  • bpm'online (United States)
  • Claritysoft (United States)
  • Genesys (United States)
Additional players considered in the study are as follows:
HubSpot, Inc. (United States) , Clarabridge (United States) , Qualtrics (United States) , Tata Consultancy Services Limited (India) , Freshworks Inc. (United States)
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