Global Bot Services Market

Bot Services Comprehensive Study by Type (Framework, Platform), Mode of Delivery (Text and Rich Media, Audio, Video), End Use Industry (Banking, Financial Services, and Insurance (BFSI), Retail and eCommerce, Healthcare, Government, Travel and Hospitality, Others), Deployment Channel (Websites, Contact Center and Customer Service, Social Media, Mobile Applications) Players and Region - Global Market Outlook to 2030

Bot Services Market by XX Submarkets | Forecast Years 2024-2030 | CAGR: 31.58%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Bot Services
Bot Services also known as Chat bots are the automated robots, which are used to interact with human beings on variety of platforms. These bots can be used to simulate and examine human behavior with the help of set of questions in case of static chat bots and the customized questionnaires in case of AI enabled or other dynamic bot services. The bot services are primarily used to stimulate conversations, to increase consumer engagements, to promote products and services and many other applications.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Billion)
CAGR31.58%


Since the bot services can be developed by an open source tools, thus the threat of new entrants will be in high. On the other hand some of the top players including Amazon, Microsoft, Facebook, and Google are having a strong uphold on the Global Market. Thus, the market will show moderate competitive rivalry. Many players will try and differentiate the product portfolio to gain competitive advantage over other players. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Bot Services market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Microsoft (United States), IBM (United States), Facebook (United States), Google (United States), Amazon Web Services (United States), Nuance Communications (United States), Aspect Software (United States), Inbenta Technologies (United States), Creative Virtual (United Kingdom), 24/7 Customer (United States), Cognicor Technologies (Spain) and Astute Solutions (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Next IT Corp. (United States), Kore.ai (United States), Rasa Technologies GmbH (Germany), Pypestream (United States), Avaamo (United States) and Pandorabots (United States).

Segmentation Overview
AMA Research has segmented the market of Global Bot Services market by Type (Framework and Platform) and Region.



On the basis of geography, the market of Bot Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Mode of Delivery, the sub-segment i.e. Text and Rich Media will boost the Bot Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End Use Industry, the sub-segment i.e. Banking, Financial Services, and Insurance (BFSI) will boost the Bot Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment Channel, the sub-segment i.e. Websites will boost the Bot Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Introduction to artificially enabled as well as NLP tools and Upsurging User Engagement on Social Networks

Market Growth Drivers:
Robust Increase in Social Media Users and Provides Fast and Accurate Solutions

Challenges:
Lack of Awareness in Underdeveloped Regions and Skilled Workforce is required for Bot Development

Restraints:
Increasing Dependency on Deployment Platform and Limited Audience

Opportunities:
Provision of Personalized Chat Bots and Growing Digitalization and Internet Connectivity

Market Leaders and their expansionary development strategies
In March 2023, Zendesk plans to acquire Ultimate, a Finnish generative AI startup that provides AI chatbot development tools as well as automation and analytics features to integrate bots with CRM, order management systems and other back-end business apps.The goal of the acquisition, ultimately, is to bring automation capabilities usually associated with monoliths such as Amazon to Zendesk's 100,000-plus customers.
In April 2024 , Ecommerce fulfillment and customer service provider Salesupply is launching a hybrid AI chatbot. It is meant to reduce customer service costs for online sellers, while also improving customer experience. Soon, the company wants to implement the technology in mail and telephone customer service inquiries as well.


Key Target Audience
Bot Service Providers, Social Site Developers, Application Developers, Government Agencies and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Type
  • Framework
  • Platform
By Mode of Delivery
  • Text and Rich Media
  • Audio
  • Video

By End Use Industry
  • Banking, Financial Services, and Insurance (BFSI)
  • Retail and eCommerce
  • Healthcare
  • Government
  • Travel and Hospitality
  • Others

By Deployment Channel
  • Websites
  • Contact Center and Customer Service
  • Social Media
  • Mobile Applications

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Robust Increase in Social Media Users
      • 3.2.2. Provides Fast and Accurate Solutions
    • 3.3. Market Challenges
      • 3.3.1. Lack of Awareness in Underdeveloped Regions
      • 3.3.2. Skilled Workforce is required for Bot Development
    • 3.4. Market Trends
      • 3.4.1. Introduction to artificially enabled as well as NLP tools
      • 3.4.2. Upsurging User Engagement on Social Networks
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Bot Services, by Type, Mode of Delivery, End Use Industry, Deployment Channel and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Bot Services (Value)
      • 5.2.1. Global Bot Services by: Type (Value)
        • 5.2.1.1. Framework
        • 5.2.1.2. Platform
      • 5.2.2. Global Bot Services by: Mode of Delivery (Value)
        • 5.2.2.1. Text and Rich Media
        • 5.2.2.2. Audio
        • 5.2.2.3. Video
      • 5.2.3. Global Bot Services by: End Use Industry (Value)
        • 5.2.3.1. Banking, Financial Services, and Insurance (BFSI)
        • 5.2.3.2. Retail and eCommerce
        • 5.2.3.3. Healthcare
        • 5.2.3.4. Government
        • 5.2.3.5. Travel and Hospitality
        • 5.2.3.6. Others
      • 5.2.4. Global Bot Services by: Deployment Channel (Value)
        • 5.2.4.1. Websites
        • 5.2.4.2. Contact Center and Customer Service
        • 5.2.4.3. Social Media
        • 5.2.4.4. Mobile Applications
      • 5.2.5. Global Bot Services Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Bot Services (Price)
      • 5.3.1. Global Bot Services by: Type (Price)
  • 6. Bot Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Microsoft (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. IBM (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Facebook (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Google (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Amazon Web Services (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Nuance Communications (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Aspect Software (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Inbenta Technologies (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Creative Virtual (United Kingdom)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. 24/7 Customer (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Cognicor Technologies (Spain)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Astute Solutions (United States)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
  • 7. Global Bot Services Sale, by Type, Mode of Delivery, End Use Industry, Deployment Channel and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Bot Services (Value)
      • 7.2.1. Global Bot Services by: Type (Value)
        • 7.2.1.1. Framework
        • 7.2.1.2. Platform
      • 7.2.2. Global Bot Services by: Mode of Delivery (Value)
        • 7.2.2.1. Text and Rich Media
        • 7.2.2.2. Audio
        • 7.2.2.3. Video
      • 7.2.3. Global Bot Services by: End Use Industry (Value)
        • 7.2.3.1. Banking, Financial Services, and Insurance (BFSI)
        • 7.2.3.2. Retail and eCommerce
        • 7.2.3.3. Healthcare
        • 7.2.3.4. Government
        • 7.2.3.5. Travel and Hospitality
        • 7.2.3.6. Others
      • 7.2.4. Global Bot Services by: Deployment Channel (Value)
        • 7.2.4.1. Websites
        • 7.2.4.2. Contact Center and Customer Service
        • 7.2.4.3. Social Media
        • 7.2.4.4. Mobile Applications
      • 7.2.5. Global Bot Services Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Bot Services (Price)
      • 7.3.1. Global Bot Services by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Bot Services: by Type(USD Billion)
  • Table 2. Bot Services Framework , by Region USD Billion (2018-2023)
  • Table 3. Bot Services Platform , by Region USD Billion (2018-2023)
  • Table 4. Bot Services: by Mode of Delivery(USD Billion)
  • Table 5. Bot Services Text and Rich Media , by Region USD Billion (2018-2023)
  • Table 6. Bot Services Audio , by Region USD Billion (2018-2023)
  • Table 7. Bot Services Video , by Region USD Billion (2018-2023)
  • Table 8. Bot Services: by End Use Industry(USD Billion)
  • Table 9. Bot Services Banking, Financial Services, and Insurance (BFSI) , by Region USD Billion (2018-2023)
  • Table 10. Bot Services Retail and eCommerce , by Region USD Billion (2018-2023)
  • Table 11. Bot Services Healthcare , by Region USD Billion (2018-2023)
  • Table 12. Bot Services Government , by Region USD Billion (2018-2023)
  • Table 13. Bot Services Travel and Hospitality , by Region USD Billion (2018-2023)
  • Table 14. Bot Services Others , by Region USD Billion (2018-2023)
  • Table 15. Bot Services: by Deployment Channel(USD Billion)
  • Table 16. Bot Services Websites , by Region USD Billion (2018-2023)
  • Table 17. Bot Services Contact Center and Customer Service , by Region USD Billion (2018-2023)
  • Table 18. Bot Services Social Media , by Region USD Billion (2018-2023)
  • Table 19. Bot Services Mobile Applications , by Region USD Billion (2018-2023)
  • Table 20. South America Bot Services, by Country USD Billion (2018-2023)
  • Table 21. South America Bot Services, by Type USD Billion (2018-2023)
  • Table 22. South America Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 23. South America Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 24. South America Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 25. Brazil Bot Services, by Type USD Billion (2018-2023)
  • Table 26. Brazil Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 27. Brazil Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 28. Brazil Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 29. Argentina Bot Services, by Type USD Billion (2018-2023)
  • Table 30. Argentina Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 31. Argentina Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 32. Argentina Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 33. Rest of South America Bot Services, by Type USD Billion (2018-2023)
  • Table 34. Rest of South America Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 35. Rest of South America Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 36. Rest of South America Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 37. Asia Pacific Bot Services, by Country USD Billion (2018-2023)
  • Table 38. Asia Pacific Bot Services, by Type USD Billion (2018-2023)
  • Table 39. Asia Pacific Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 40. Asia Pacific Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 41. Asia Pacific Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 42. China Bot Services, by Type USD Billion (2018-2023)
  • Table 43. China Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 44. China Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 45. China Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 46. Japan Bot Services, by Type USD Billion (2018-2023)
  • Table 47. Japan Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 48. Japan Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 49. Japan Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 50. India Bot Services, by Type USD Billion (2018-2023)
  • Table 51. India Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 52. India Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 53. India Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 54. South Korea Bot Services, by Type USD Billion (2018-2023)
  • Table 55. South Korea Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 56. South Korea Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 57. South Korea Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 58. Taiwan Bot Services, by Type USD Billion (2018-2023)
  • Table 59. Taiwan Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 60. Taiwan Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 61. Taiwan Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 62. Australia Bot Services, by Type USD Billion (2018-2023)
  • Table 63. Australia Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 64. Australia Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 65. Australia Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 66. Rest of Asia-Pacific Bot Services, by Type USD Billion (2018-2023)
  • Table 67. Rest of Asia-Pacific Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 68. Rest of Asia-Pacific Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 69. Rest of Asia-Pacific Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 70. Europe Bot Services, by Country USD Billion (2018-2023)
  • Table 71. Europe Bot Services, by Type USD Billion (2018-2023)
  • Table 72. Europe Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 73. Europe Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 74. Europe Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 75. Germany Bot Services, by Type USD Billion (2018-2023)
  • Table 76. Germany Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 77. Germany Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 78. Germany Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 79. France Bot Services, by Type USD Billion (2018-2023)
  • Table 80. France Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 81. France Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 82. France Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 83. Italy Bot Services, by Type USD Billion (2018-2023)
  • Table 84. Italy Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 85. Italy Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 86. Italy Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 87. United Kingdom Bot Services, by Type USD Billion (2018-2023)
  • Table 88. United Kingdom Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 89. United Kingdom Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 90. United Kingdom Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 91. Netherlands Bot Services, by Type USD Billion (2018-2023)
  • Table 92. Netherlands Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 93. Netherlands Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 94. Netherlands Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 95. Rest of Europe Bot Services, by Type USD Billion (2018-2023)
  • Table 96. Rest of Europe Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 97. Rest of Europe Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 98. Rest of Europe Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 99. MEA Bot Services, by Country USD Billion (2018-2023)
  • Table 100. MEA Bot Services, by Type USD Billion (2018-2023)
  • Table 101. MEA Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 102. MEA Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 103. MEA Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 104. Middle East Bot Services, by Type USD Billion (2018-2023)
  • Table 105. Middle East Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 106. Middle East Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 107. Middle East Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 108. Africa Bot Services, by Type USD Billion (2018-2023)
  • Table 109. Africa Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 110. Africa Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 111. Africa Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 112. North America Bot Services, by Country USD Billion (2018-2023)
  • Table 113. North America Bot Services, by Type USD Billion (2018-2023)
  • Table 114. North America Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 115. North America Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 116. North America Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 117. United States Bot Services, by Type USD Billion (2018-2023)
  • Table 118. United States Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 119. United States Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 120. United States Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 121. Canada Bot Services, by Type USD Billion (2018-2023)
  • Table 122. Canada Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 123. Canada Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 124. Canada Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 125. Mexico Bot Services, by Type USD Billion (2018-2023)
  • Table 126. Mexico Bot Services, by Mode of Delivery USD Billion (2018-2023)
  • Table 127. Mexico Bot Services, by End Use Industry USD Billion (2018-2023)
  • Table 128. Mexico Bot Services, by Deployment Channel USD Billion (2018-2023)
  • Table 129. Bot Services: by Type(USD/Units)
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Bot Services: by Type(USD Billion)
  • Table 143. Bot Services Framework , by Region USD Billion (2025-2030)
  • Table 144. Bot Services Platform , by Region USD Billion (2025-2030)
  • Table 145. Bot Services: by Mode of Delivery(USD Billion)
  • Table 146. Bot Services Text and Rich Media , by Region USD Billion (2025-2030)
  • Table 147. Bot Services Audio , by Region USD Billion (2025-2030)
  • Table 148. Bot Services Video , by Region USD Billion (2025-2030)
  • Table 149. Bot Services: by End Use Industry(USD Billion)
  • Table 150. Bot Services Banking, Financial Services, and Insurance (BFSI) , by Region USD Billion (2025-2030)
  • Table 151. Bot Services Retail and eCommerce , by Region USD Billion (2025-2030)
  • Table 152. Bot Services Healthcare , by Region USD Billion (2025-2030)
  • Table 153. Bot Services Government , by Region USD Billion (2025-2030)
  • Table 154. Bot Services Travel and Hospitality , by Region USD Billion (2025-2030)
  • Table 155. Bot Services Others , by Region USD Billion (2025-2030)
  • Table 156. Bot Services: by Deployment Channel(USD Billion)
  • Table 157. Bot Services Websites , by Region USD Billion (2025-2030)
  • Table 158. Bot Services Contact Center and Customer Service , by Region USD Billion (2025-2030)
  • Table 159. Bot Services Social Media , by Region USD Billion (2025-2030)
  • Table 160. Bot Services Mobile Applications , by Region USD Billion (2025-2030)
  • Table 161. South America Bot Services, by Country USD Billion (2025-2030)
  • Table 162. South America Bot Services, by Type USD Billion (2025-2030)
  • Table 163. South America Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 164. South America Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 165. South America Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 166. Brazil Bot Services, by Type USD Billion (2025-2030)
  • Table 167. Brazil Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 168. Brazil Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 169. Brazil Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 170. Argentina Bot Services, by Type USD Billion (2025-2030)
  • Table 171. Argentina Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 172. Argentina Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 173. Argentina Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 174. Rest of South America Bot Services, by Type USD Billion (2025-2030)
  • Table 175. Rest of South America Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 176. Rest of South America Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 177. Rest of South America Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 178. Asia Pacific Bot Services, by Country USD Billion (2025-2030)
  • Table 179. Asia Pacific Bot Services, by Type USD Billion (2025-2030)
  • Table 180. Asia Pacific Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 181. Asia Pacific Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 182. Asia Pacific Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 183. China Bot Services, by Type USD Billion (2025-2030)
  • Table 184. China Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 185. China Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 186. China Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 187. Japan Bot Services, by Type USD Billion (2025-2030)
  • Table 188. Japan Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 189. Japan Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 190. Japan Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 191. India Bot Services, by Type USD Billion (2025-2030)
  • Table 192. India Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 193. India Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 194. India Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 195. South Korea Bot Services, by Type USD Billion (2025-2030)
  • Table 196. South Korea Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 197. South Korea Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 198. South Korea Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 199. Taiwan Bot Services, by Type USD Billion (2025-2030)
  • Table 200. Taiwan Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 201. Taiwan Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 202. Taiwan Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 203. Australia Bot Services, by Type USD Billion (2025-2030)
  • Table 204. Australia Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 205. Australia Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 206. Australia Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 207. Rest of Asia-Pacific Bot Services, by Type USD Billion (2025-2030)
  • Table 208. Rest of Asia-Pacific Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 209. Rest of Asia-Pacific Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 210. Rest of Asia-Pacific Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 211. Europe Bot Services, by Country USD Billion (2025-2030)
  • Table 212. Europe Bot Services, by Type USD Billion (2025-2030)
  • Table 213. Europe Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 214. Europe Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 215. Europe Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 216. Germany Bot Services, by Type USD Billion (2025-2030)
  • Table 217. Germany Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 218. Germany Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 219. Germany Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 220. France Bot Services, by Type USD Billion (2025-2030)
  • Table 221. France Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 222. France Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 223. France Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 224. Italy Bot Services, by Type USD Billion (2025-2030)
  • Table 225. Italy Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 226. Italy Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 227. Italy Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 228. United Kingdom Bot Services, by Type USD Billion (2025-2030)
  • Table 229. United Kingdom Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 230. United Kingdom Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 231. United Kingdom Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 232. Netherlands Bot Services, by Type USD Billion (2025-2030)
  • Table 233. Netherlands Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 234. Netherlands Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 235. Netherlands Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 236. Rest of Europe Bot Services, by Type USD Billion (2025-2030)
  • Table 237. Rest of Europe Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 238. Rest of Europe Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 239. Rest of Europe Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 240. MEA Bot Services, by Country USD Billion (2025-2030)
  • Table 241. MEA Bot Services, by Type USD Billion (2025-2030)
  • Table 242. MEA Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 243. MEA Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 244. MEA Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 245. Middle East Bot Services, by Type USD Billion (2025-2030)
  • Table 246. Middle East Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 247. Middle East Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 248. Middle East Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 249. Africa Bot Services, by Type USD Billion (2025-2030)
  • Table 250. Africa Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 251. Africa Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 252. Africa Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 253. North America Bot Services, by Country USD Billion (2025-2030)
  • Table 254. North America Bot Services, by Type USD Billion (2025-2030)
  • Table 255. North America Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 256. North America Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 257. North America Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 258. United States Bot Services, by Type USD Billion (2025-2030)
  • Table 259. United States Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 260. United States Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 261. United States Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 262. Canada Bot Services, by Type USD Billion (2025-2030)
  • Table 263. Canada Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 264. Canada Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 265. Canada Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 266. Mexico Bot Services, by Type USD Billion (2025-2030)
  • Table 267. Mexico Bot Services, by Mode of Delivery USD Billion (2025-2030)
  • Table 268. Mexico Bot Services, by End Use Industry USD Billion (2025-2030)
  • Table 269. Mexico Bot Services, by Deployment Channel USD Billion (2025-2030)
  • Table 270. Bot Services: by Type(USD/Units)
  • Table 271. Research Programs/Design for This Report
  • Table 272. Key Data Information from Secondary Sources
  • Table 273. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Bot Services: by Type USD Billion (2018-2023)
  • Figure 5. Global Bot Services: by Mode of Delivery USD Billion (2018-2023)
  • Figure 6. Global Bot Services: by End Use Industry USD Billion (2018-2023)
  • Figure 7. Global Bot Services: by Deployment Channel USD Billion (2018-2023)
  • Figure 8. South America Bot Services Share (%), by Country
  • Figure 9. Asia Pacific Bot Services Share (%), by Country
  • Figure 10. Europe Bot Services Share (%), by Country
  • Figure 11. MEA Bot Services Share (%), by Country
  • Figure 12. North America Bot Services Share (%), by Country
  • Figure 13. Global Bot Services: by Type USD/Units (2018-2023)
  • Figure 14. Global Bot Services share by Players 2023 (%)
  • Figure 15. Global Bot Services share by Players (Top 3) 2023(%)
  • Figure 16. Global Bot Services share by Players (Top 5) 2023(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 19. Microsoft (United States) Revenue: by Geography 2023
  • Figure 20. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 21. IBM (United States) Revenue: by Geography 2023
  • Figure 22. Facebook (United States) Revenue, Net Income and Gross profit
  • Figure 23. Facebook (United States) Revenue: by Geography 2023
  • Figure 24. Google (United States) Revenue, Net Income and Gross profit
  • Figure 25. Google (United States) Revenue: by Geography 2023
  • Figure 26. Amazon Web Services (United States) Revenue, Net Income and Gross profit
  • Figure 27. Amazon Web Services (United States) Revenue: by Geography 2023
  • Figure 28. Nuance Communications (United States) Revenue, Net Income and Gross profit
  • Figure 29. Nuance Communications (United States) Revenue: by Geography 2023
  • Figure 30. Aspect Software (United States) Revenue, Net Income and Gross profit
  • Figure 31. Aspect Software (United States) Revenue: by Geography 2023
  • Figure 32. Inbenta Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 33. Inbenta Technologies (United States) Revenue: by Geography 2023
  • Figure 34. Creative Virtual (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 35. Creative Virtual (United Kingdom) Revenue: by Geography 2023
  • Figure 36. 24/7 Customer (United States) Revenue, Net Income and Gross profit
  • Figure 37. 24/7 Customer (United States) Revenue: by Geography 2023
  • Figure 38. Cognicor Technologies (Spain) Revenue, Net Income and Gross profit
  • Figure 39. Cognicor Technologies (Spain) Revenue: by Geography 2023
  • Figure 40. Astute Solutions (United States) Revenue, Net Income and Gross profit
  • Figure 41. Astute Solutions (United States) Revenue: by Geography 2023
  • Figure 42. Global Bot Services: by Type USD Billion (2025-2030)
  • Figure 43. Global Bot Services: by Mode of Delivery USD Billion (2025-2030)
  • Figure 44. Global Bot Services: by End Use Industry USD Billion (2025-2030)
  • Figure 45. Global Bot Services: by Deployment Channel USD Billion (2025-2030)
  • Figure 46. South America Bot Services Share (%), by Country
  • Figure 47. Asia Pacific Bot Services Share (%), by Country
  • Figure 48. Europe Bot Services Share (%), by Country
  • Figure 49. MEA Bot Services Share (%), by Country
  • Figure 50. North America Bot Services Share (%), by Country
  • Figure 51. Global Bot Services: by Type USD/Units (2025-2030)
List of companies from research coverage that are profiled in the study
  • Microsoft (United States)
  • IBM (United States)
  • Facebook (United States)
  • Google (United States)
  • Amazon Web Services (United States)
  • Nuance Communications (United States)
  • Aspect Software (United States)
  • Inbenta Technologies (United States)
  • Creative Virtual (United Kingdom)
  • 24/7 Customer (United States)
  • Cognicor Technologies (Spain)
  • Astute Solutions (United States)
Additional players considered in the study are as follows:
Next IT Corp. (United States) , Kore.ai (United States) , Rasa Technologies GmbH (Germany) , Pypestream (United States) , Avaamo (United States) , Pandorabots (United States)
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Key Highlights of Report


Apr 2024 204 Pages 87 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Bot Services Market Quantitative research analysis
Global Bot Services Market Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Microsoft (United States), IBM (United States), Facebook (United States), Google (United States), Amazon Web Services (United States), Nuance Communications (United States), Aspect Software (United States), Inbenta Technologies (United States), Creative Virtual (United Kingdom), 24/7 Customer (United States), Cognicor Technologies (Spain) and Astute Solutions (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Introduction to artificially enabled as well as NLP tools " is seen as one of major influencing trends for Bot Services Market during projected period 2023-2030.
The Bot Services market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.
Analysts at AMA estimates Bot Services Market to reach USD19.23 Billion by 2030.

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