Global Service Analytics Market
Global Service Analytics Market

Service Analytics Comprehensive Study by Deployment Model (On-premises, Cloud), Industry (BFSI, Healthcare, Retail and eCommerce, Government and defense, Telecommunications, Manufacturing, Energy and utilities, Others (education, media and entertainment, automotive, and travel and hospitality)), Component (Solution, Services (Managed Services and Professional Services)), Business Application (Customer Service Analytics, Field Service Analytics, IT Service Analytics) Players and Region - Global Market Outlook to 2023

Service Analytics Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025 | CAGR: 13.8%  

Jan 2019 Edition 244 Pages 160 Tables & Figures
Sample Report Speak with Analyst Request Discount
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global Service Analytics Market Overview:
Service analytics describes the process of taking, processing, as well as evaluating the data generated from the execution of a service system to improve, extend, & personalize a service for creation of value for providers & customers. This is used for making productive agents, smarter managers, & most notably delighted customers. With help of service analytics solutions, it is easy to practice into customer’s profile, update case history, & also directly collaborate with the team from the service cloud console. As several business sectors are looking for refining their businesses with cloud-based services rather than on-premises, the global service analytics market is likely to grow over the coming years. With increasing use of business intelligence & big data together with rising social media awareness among consumers is expected to further impel the global service analytics market growth. Some of the key players profiled in the study are Oracle Corporation (United States ), Salesforce.com, Inc. (United States ), ServiceNow, Inc. (United States ), SAP SE (Germany), SAS Institute (United States ), Tableau Software (United States ), Microsoft Corporation (United States ), ClickSoftware Technologies (United States ), Sisense (United States) and MicroStrategy Incorporated (United States). According to Market Analyst at AMA, the Global Service Analytics market may see a growth rate of 13.8% and would reach the market size of USD1.14 Billion by 2024.

On the basis of geography, the market of Service Analytics has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2018. If we see Market by Deployment Model, the sub-segment i.e. On-premises will boost the Service Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry, the sub-segment i.e. BFSI will boost the Service Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Component, the sub-segment i.e. Solution will boost the Service Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Business Application, the sub-segment i.e. Customer Service Analytics will boost the Service Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Requirement for better client & customer interaction
  • Increasing adoption of service analytics solution & services among SMEs
  • Rising digitization & growing adoption of Internet of Things-based technologies

Market Trend
  • Increasing Adoption of Cloud Solutions by Organizations

Restraints
  • Obsolete IT infrastructure
  • Low awareness of service analytics

Opportunities
  • Occurrence of AI-Powered customer services
  • Increased adoption of analytics among SMEs

Challenges
  • Difficult and unproductive data management




The key players in the market have adopted variety of organic and inorganic growth strategies, including partnerships and collaborations, new product launches, expansions, & acquisitions, to enlarge their offerings in the service analytics market over the near future.

Target Audience:
Services analytics providers, Application developers, Third-party vendors, Independent Software Vendors (ISVs), Enterprises and End-users

Major Objectives Focused through this Study
• To define, describe, and forecast the Global Service Analytics market on the basis of product [] , application [], key regions and end user
• To provide in-depth information regarding major influencing factors affecting the growth of the market (trends, drivers, restraints, opportunities, and industry-centric and regional challenges)
• To strategically analyse the micro-markets and important business segments with respect to individual growth drivers , market trends and potential, and historical contributions to the total market
• Identifying the opportunities in the market for key stakeholders and detailing the competitive landscape for market leaders
• To provide market size for various segments of the Service Analytics market with respect to major geographies, namely, South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico)
• To strategically profile the key players and analyzing their market shares and core competencies in the Service Analytics industry
• To track key developments such as product launches, expansions, agreements, partnerships, mergers & acquisitions, and R&D activities that are key factors in shaping the market

Available Customization:
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**. Additionally, the Players which are also part of the research are Centina Systems (United States), Paskon (United States), Numerify, Inc. (United States) and Field Squared Inc. (United States).
** Confirmation on availability of data would be informed prior purchase

While framing the research framework, major and emerging players operating in the Service Analytics market in various regions have been profiled, and their offerings, geographic footprints, and distribution/sales channels have been analysed through in-depth discussions. Top-down and bottom-up approaches have been used to determine the overall market size. Sizes of the other individual markets have been estimated using the percentage splits obtained through secondary sources such as Hoovers, Bloomberg BusinessWeek, and Dow Jones (Factiva), along with primary respondents. The complete methodology includes the study of the annual and financial reports of the key market players and extensive interviews with industry experts such as CEOs, VPs, directors, and marketing executives for key insights (both qualitative and quantitative) related to the market.
Report Objectives / Segmentation Covered
By Deployment Model
  • On-premises
  • Cloud

By Industry
  • BFSI
  • Healthcare
  • Retail and eCommerce
  • Government and defense
  • Telecommunications
  • Manufacturing
  • Energy and utilities
  • Others (education, media and entertainment, automotive, and travel and hospitality)

By Component
  • Solution
  • Services (Managed Services and Professional Services)

By Business Application
  • Customer Service Analytics
  • Field Service Analytics
  • IT Service Analytics

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Requirement for better client & customer interaction
      • 3.2.2. Increasing adoption of service analytics solution & services among SMEs
      • 3.2.3. Rising digitization & growing adoption of Internet of Things-based technologies
    • 3.3. Market Challenges
      • 3.3.1. Difficult and unproductive data management
    • 3.4. Market Trends
      • 3.4.1. Increasing Adoption of Cloud Solutions by Organizations
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Service Analytics, by Deployment Model, Industry, Component, Business Application and Region (value) (2013-2018)
    • 5.1. Introduction
    • 5.2. Global Service Analytics (Value)
      • 5.2.1. Global Service Analytics by: Business Application (Value)
        • 5.2.1.1. Customer Service Analytics
        • 5.2.1.2. Field Service Analytics
        • 5.2.1.3. IT Service Analytics
      • 5.2.2. Global Service Analytics Region
        • 5.2.2.1. South America
          • 5.2.2.1.1. Brazil
          • 5.2.2.1.2. Argentina
          • 5.2.2.1.3. Rest of South America
        • 5.2.2.2. Asia Pacific
          • 5.2.2.2.1. China
          • 5.2.2.2.2. Japan
          • 5.2.2.2.3. India
          • 5.2.2.2.4. South Korea
          • 5.2.2.2.5. Taiwan
          • 5.2.2.2.6. Australia
          • 5.2.2.2.7. Rest of Asia-Pacific
        • 5.2.2.3. Europe
          • 5.2.2.3.1. Germany
          • 5.2.2.3.2. France
          • 5.2.2.3.3. Italy
          • 5.2.2.3.4. United Kingdom
          • 5.2.2.3.5. Netherlands
          • 5.2.2.3.6. Rest of Europe
        • 5.2.2.4. MEA
          • 5.2.2.4.1. Middle East
          • 5.2.2.4.2. Africa
        • 5.2.2.5. North America
          • 5.2.2.5.1. United States
          • 5.2.2.5.2. Canada
          • 5.2.2.5.3. Mexico
  • 6. Service Analytics: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2018)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Oracle Corporation (United States )
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Salesforce.com, Inc. (United States )
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. ServiceNow, Inc. (United States )
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. SAP SE (Germany)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SAS Institute (United States )
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Tableau Software (United States )
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Microsoft Corporation (United States )
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. ClickSoftware Technologies (United States )
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Sisense (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. MicroStrategy Incorporated (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Service Analytics Sale, by Deployment Model, Industry, Component, Business Application and Region (value) (2019-2024)
    • 7.1. Introduction
    • 7.2. Global Service Analytics (Value)
      • 7.2.1. Global Service Analytics by: Business Application (Value)
        • 7.2.1.1. Customer Service Analytics
        • 7.2.1.2. Field Service Analytics
        • 7.2.1.3. IT Service Analytics
      • 7.2.2. Global Service Analytics Region
        • 7.2.2.1. South America
          • 7.2.2.1.1. Brazil
          • 7.2.2.1.2. Argentina
          • 7.2.2.1.3. Rest of South America
        • 7.2.2.2. Asia Pacific
          • 7.2.2.2.1. China
          • 7.2.2.2.2. Japan
          • 7.2.2.2.3. India
          • 7.2.2.2.4. South Korea
          • 7.2.2.2.5. Taiwan
          • 7.2.2.2.6. Australia
          • 7.2.2.2.7. Rest of Asia-Pacific
        • 7.2.2.3. Europe
          • 7.2.2.3.1. Germany
          • 7.2.2.3.2. France
          • 7.2.2.3.3. Italy
          • 7.2.2.3.4. United Kingdom
          • 7.2.2.3.5. Netherlands
          • 7.2.2.3.6. Rest of Europe
        • 7.2.2.4. MEA
          • 7.2.2.4.1. Middle East
          • 7.2.2.4.2. Africa
        • 7.2.2.5. North America
          • 7.2.2.5.1. United States
          • 7.2.2.5.2. Canada
          • 7.2.2.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Service Analytics: by Business Application(USD Billion)
  • Table 2. Service Analytics Customer Service Analytics , by Region USD Billion (2013-2018)
  • Table 3. Service Analytics Field Service Analytics , by Region USD Billion (2013-2018)
  • Table 4. Service Analytics IT Service Analytics , by Region USD Billion (2013-2018)
  • Table 5. South America Service Analytics, by Country USD Billion (2013-2018)
  • Table 6. South America Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 7. South America Service Analytics, by Industry USD Billion (2013-2018)
  • Table 8. South America Service Analytics, by Component USD Billion (2013-2018)
  • Table 9. South America Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 10. Brazil Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 11. Brazil Service Analytics, by Industry USD Billion (2013-2018)
  • Table 12. Brazil Service Analytics, by Component USD Billion (2013-2018)
  • Table 13. Brazil Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 14. Argentina Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 15. Argentina Service Analytics, by Industry USD Billion (2013-2018)
  • Table 16. Argentina Service Analytics, by Component USD Billion (2013-2018)
  • Table 17. Argentina Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 18. Rest of South America Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 19. Rest of South America Service Analytics, by Industry USD Billion (2013-2018)
  • Table 20. Rest of South America Service Analytics, by Component USD Billion (2013-2018)
  • Table 21. Rest of South America Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 22. Asia Pacific Service Analytics, by Country USD Billion (2013-2018)
  • Table 23. Asia Pacific Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 24. Asia Pacific Service Analytics, by Industry USD Billion (2013-2018)
  • Table 25. Asia Pacific Service Analytics, by Component USD Billion (2013-2018)
  • Table 26. Asia Pacific Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 27. China Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 28. China Service Analytics, by Industry USD Billion (2013-2018)
  • Table 29. China Service Analytics, by Component USD Billion (2013-2018)
  • Table 30. China Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 31. Japan Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 32. Japan Service Analytics, by Industry USD Billion (2013-2018)
  • Table 33. Japan Service Analytics, by Component USD Billion (2013-2018)
  • Table 34. Japan Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 35. India Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 36. India Service Analytics, by Industry USD Billion (2013-2018)
  • Table 37. India Service Analytics, by Component USD Billion (2013-2018)
  • Table 38. India Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 39. South Korea Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 40. South Korea Service Analytics, by Industry USD Billion (2013-2018)
  • Table 41. South Korea Service Analytics, by Component USD Billion (2013-2018)
  • Table 42. South Korea Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 43. Taiwan Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 44. Taiwan Service Analytics, by Industry USD Billion (2013-2018)
  • Table 45. Taiwan Service Analytics, by Component USD Billion (2013-2018)
  • Table 46. Taiwan Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 47. Australia Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 48. Australia Service Analytics, by Industry USD Billion (2013-2018)
  • Table 49. Australia Service Analytics, by Component USD Billion (2013-2018)
  • Table 50. Australia Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 51. Rest of Asia-Pacific Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 52. Rest of Asia-Pacific Service Analytics, by Industry USD Billion (2013-2018)
  • Table 53. Rest of Asia-Pacific Service Analytics, by Component USD Billion (2013-2018)
  • Table 54. Rest of Asia-Pacific Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 55. Europe Service Analytics, by Country USD Billion (2013-2018)
  • Table 56. Europe Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 57. Europe Service Analytics, by Industry USD Billion (2013-2018)
  • Table 58. Europe Service Analytics, by Component USD Billion (2013-2018)
  • Table 59. Europe Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 60. Germany Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 61. Germany Service Analytics, by Industry USD Billion (2013-2018)
  • Table 62. Germany Service Analytics, by Component USD Billion (2013-2018)
  • Table 63. Germany Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 64. France Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 65. France Service Analytics, by Industry USD Billion (2013-2018)
  • Table 66. France Service Analytics, by Component USD Billion (2013-2018)
  • Table 67. France Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 68. Italy Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 69. Italy Service Analytics, by Industry USD Billion (2013-2018)
  • Table 70. Italy Service Analytics, by Component USD Billion (2013-2018)
  • Table 71. Italy Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 72. United Kingdom Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 73. United Kingdom Service Analytics, by Industry USD Billion (2013-2018)
  • Table 74. United Kingdom Service Analytics, by Component USD Billion (2013-2018)
  • Table 75. United Kingdom Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 76. Netherlands Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 77. Netherlands Service Analytics, by Industry USD Billion (2013-2018)
  • Table 78. Netherlands Service Analytics, by Component USD Billion (2013-2018)
  • Table 79. Netherlands Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 80. Rest of Europe Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 81. Rest of Europe Service Analytics, by Industry USD Billion (2013-2018)
  • Table 82. Rest of Europe Service Analytics, by Component USD Billion (2013-2018)
  • Table 83. Rest of Europe Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 84. MEA Service Analytics, by Country USD Billion (2013-2018)
  • Table 85. MEA Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 86. MEA Service Analytics, by Industry USD Billion (2013-2018)
  • Table 87. MEA Service Analytics, by Component USD Billion (2013-2018)
  • Table 88. MEA Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 89. Middle East Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 90. Middle East Service Analytics, by Industry USD Billion (2013-2018)
  • Table 91. Middle East Service Analytics, by Component USD Billion (2013-2018)
  • Table 92. Middle East Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 93. Africa Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 94. Africa Service Analytics, by Industry USD Billion (2013-2018)
  • Table 95. Africa Service Analytics, by Component USD Billion (2013-2018)
  • Table 96. Africa Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 97. North America Service Analytics, by Country USD Billion (2013-2018)
  • Table 98. North America Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 99. North America Service Analytics, by Industry USD Billion (2013-2018)
  • Table 100. North America Service Analytics, by Component USD Billion (2013-2018)
  • Table 101. North America Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 102. United States Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 103. United States Service Analytics, by Industry USD Billion (2013-2018)
  • Table 104. United States Service Analytics, by Component USD Billion (2013-2018)
  • Table 105. United States Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 106. Canada Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 107. Canada Service Analytics, by Industry USD Billion (2013-2018)
  • Table 108. Canada Service Analytics, by Component USD Billion (2013-2018)
  • Table 109. Canada Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 110. Mexico Service Analytics, by Deployment Model USD Billion (2013-2018)
  • Table 111. Mexico Service Analytics, by Industry USD Billion (2013-2018)
  • Table 112. Mexico Service Analytics, by Component USD Billion (2013-2018)
  • Table 113. Mexico Service Analytics, by Business Application USD Billion (2013-2018)
  • Table 114. Company Basic Information, Sales Area and Its Competitors
  • Table 115. Company Basic Information, Sales Area and Its Competitors
  • Table 116. Company Basic Information, Sales Area and Its Competitors
  • Table 117. Company Basic Information, Sales Area and Its Competitors
  • Table 118. Company Basic Information, Sales Area and Its Competitors
  • Table 119. Company Basic Information, Sales Area and Its Competitors
  • Figure 24. Tableau Software (United States ) Revenue, Net Income and Gross profit
  • Figure 25. Tableau Software (United States ) Revenue: by Geography 2018
  • Table 120. Company Basic Information, Sales Area and Its Competitors
  • Table 121. Company Basic Information, Sales Area and Its Competitors
  • Table 122. Company Basic Information, Sales Area and Its Competitors
  • Table 123. Company Basic Information, Sales Area and Its Competitors
  • Table 124. Service Analytics: by Business Application(USD Billion)
  • Table 125. Service Analytics Customer Service Analytics , by Region USD Billion (2019-2024)
  • Table 126. Service Analytics Field Service Analytics , by Region USD Billion (2019-2024)
  • Table 127. Service Analytics IT Service Analytics , by Region USD Billion (2019-2024)
  • Table 128. South America Service Analytics, by Country USD Billion (2019-2024)
  • Table 129. South America Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 130. South America Service Analytics, by Industry USD Billion (2019-2024)
  • Table 131. South America Service Analytics, by Component USD Billion (2019-2024)
  • Table 132. South America Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 133. Brazil Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 134. Brazil Service Analytics, by Industry USD Billion (2019-2024)
  • Table 135. Brazil Service Analytics, by Component USD Billion (2019-2024)
  • Table 136. Brazil Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 137. Argentina Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 138. Argentina Service Analytics, by Industry USD Billion (2019-2024)
  • Table 139. Argentina Service Analytics, by Component USD Billion (2019-2024)
  • Table 140. Argentina Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 141. Rest of South America Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 142. Rest of South America Service Analytics, by Industry USD Billion (2019-2024)
  • Table 143. Rest of South America Service Analytics, by Component USD Billion (2019-2024)
  • Table 144. Rest of South America Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 145. Asia Pacific Service Analytics, by Country USD Billion (2019-2024)
  • Table 146. Asia Pacific Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 147. Asia Pacific Service Analytics, by Industry USD Billion (2019-2024)
  • Table 148. Asia Pacific Service Analytics, by Component USD Billion (2019-2024)
  • Table 149. Asia Pacific Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 150. China Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 151. China Service Analytics, by Industry USD Billion (2019-2024)
  • Table 152. China Service Analytics, by Component USD Billion (2019-2024)
  • Table 153. China Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 154. Japan Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 155. Japan Service Analytics, by Industry USD Billion (2019-2024)
  • Table 156. Japan Service Analytics, by Component USD Billion (2019-2024)
  • Table 157. Japan Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 158. India Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 159. India Service Analytics, by Industry USD Billion (2019-2024)
  • Table 160. India Service Analytics, by Component USD Billion (2019-2024)
  • Table 161. India Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 162. South Korea Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 163. South Korea Service Analytics, by Industry USD Billion (2019-2024)
  • Table 164. South Korea Service Analytics, by Component USD Billion (2019-2024)
  • Table 165. South Korea Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 166. Taiwan Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 167. Taiwan Service Analytics, by Industry USD Billion (2019-2024)
  • Table 168. Taiwan Service Analytics, by Component USD Billion (2019-2024)
  • Table 169. Taiwan Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 170. Australia Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 171. Australia Service Analytics, by Industry USD Billion (2019-2024)
  • Table 172. Australia Service Analytics, by Component USD Billion (2019-2024)
  • Table 173. Australia Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 174. Rest of Asia-Pacific Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 175. Rest of Asia-Pacific Service Analytics, by Industry USD Billion (2019-2024)
  • Table 176. Rest of Asia-Pacific Service Analytics, by Component USD Billion (2019-2024)
  • Table 177. Rest of Asia-Pacific Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 178. Europe Service Analytics, by Country USD Billion (2019-2024)
  • Table 179. Europe Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 180. Europe Service Analytics, by Industry USD Billion (2019-2024)
  • Table 181. Europe Service Analytics, by Component USD Billion (2019-2024)
  • Table 182. Europe Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 183. Germany Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 184. Germany Service Analytics, by Industry USD Billion (2019-2024)
  • Table 185. Germany Service Analytics, by Component USD Billion (2019-2024)
  • Table 186. Germany Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 187. France Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 188. France Service Analytics, by Industry USD Billion (2019-2024)
  • Table 189. France Service Analytics, by Component USD Billion (2019-2024)
  • Table 190. France Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 191. Italy Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 192. Italy Service Analytics, by Industry USD Billion (2019-2024)
  • Table 193. Italy Service Analytics, by Component USD Billion (2019-2024)
  • Table 194. Italy Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 195. United Kingdom Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 196. United Kingdom Service Analytics, by Industry USD Billion (2019-2024)
  • Table 197. United Kingdom Service Analytics, by Component USD Billion (2019-2024)
  • Table 198. United Kingdom Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 199. Netherlands Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 200. Netherlands Service Analytics, by Industry USD Billion (2019-2024)
  • Table 201. Netherlands Service Analytics, by Component USD Billion (2019-2024)
  • Table 202. Netherlands Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 203. Rest of Europe Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 204. Rest of Europe Service Analytics, by Industry USD Billion (2019-2024)
  • Table 205. Rest of Europe Service Analytics, by Component USD Billion (2019-2024)
  • Table 206. Rest of Europe Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 207. MEA Service Analytics, by Country USD Billion (2019-2024)
  • Table 208. MEA Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 209. MEA Service Analytics, by Industry USD Billion (2019-2024)
  • Table 210. MEA Service Analytics, by Component USD Billion (2019-2024)
  • Table 211. MEA Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 212. Middle East Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 213. Middle East Service Analytics, by Industry USD Billion (2019-2024)
  • Table 214. Middle East Service Analytics, by Component USD Billion (2019-2024)
  • Table 215. Middle East Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 216. Africa Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 217. Africa Service Analytics, by Industry USD Billion (2019-2024)
  • Table 218. Africa Service Analytics, by Component USD Billion (2019-2024)
  • Table 219. Africa Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 220. North America Service Analytics, by Country USD Billion (2019-2024)
  • Table 221. North America Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 222. North America Service Analytics, by Industry USD Billion (2019-2024)
  • Table 223. North America Service Analytics, by Component USD Billion (2019-2024)
  • Table 224. North America Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 225. United States Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 226. United States Service Analytics, by Industry USD Billion (2019-2024)
  • Table 227. United States Service Analytics, by Component USD Billion (2019-2024)
  • Table 228. United States Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 229. Canada Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 230. Canada Service Analytics, by Industry USD Billion (2019-2024)
  • Table 231. Canada Service Analytics, by Component USD Billion (2019-2024)
  • Table 232. Canada Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 233. Mexico Service Analytics, by Deployment Model USD Billion (2019-2024)
  • Table 234. Mexico Service Analytics, by Industry USD Billion (2019-2024)
  • Table 235. Mexico Service Analytics, by Component USD Billion (2019-2024)
  • Table 236. Mexico Service Analytics, by Business Application USD Billion (2019-2024)
  • Table 237. Research Programs/Design for This Report
  • Table 238. Key Data Information from Secondary Sources
  • Table 239. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Service Analytics: by Business Application USD Billion (2013-2018)
  • Figure 5. South America Service Analytics Share (%), by Country
  • Figure 6. Asia Pacific Service Analytics Share (%), by Country
  • Figure 7. Europe Service Analytics Share (%), by Country
  • Figure 8. MEA Service Analytics Share (%), by Country
  • Figure 9. North America Service Analytics Share (%), by Country
  • Figure 10. Global Service Analytics share by Players 2018 (%)
  • Figure 11. Global Service Analytics share by Players (Top 3) 2018(%)
  • Figure 12. Global Service Analytics share by Players (Top 5) 2018(%)
  • Figure 13. BCG Matrix for key Companies
  • Figure 14. Oracle Corporation (United States ) Revenue, Net Income and Gross profit
  • Figure 15. Oracle Corporation (United States ) Revenue: by Geography 2018
  • Figure 16. Salesforce.com, Inc. (United States ) Revenue, Net Income and Gross profit
  • Figure 17. Salesforce.com, Inc. (United States ) Revenue: by Geography 2018
  • Figure 18. ServiceNow, Inc. (United States ) Revenue, Net Income and Gross profit
  • Figure 19. ServiceNow, Inc. (United States ) Revenue: by Geography 2018
  • Figure 20. SAP SE (Germany) Revenue, Net Income and Gross profit
  • Figure 21. SAP SE (Germany) Revenue: by Geography 2018
  • Figure 22. SAS Institute (United States ) Revenue, Net Income and Gross profit
  • Figure 23. SAS Institute (United States ) Revenue: by Geography 2018
  • Figure 26. Microsoft Corporation (United States ) Revenue, Net Income and Gross profit
  • Figure 27. Microsoft Corporation (United States ) Revenue: by Geography 2018
  • Figure 28. ClickSoftware Technologies (United States ) Revenue, Net Income and Gross profit
  • Figure 29. ClickSoftware Technologies (United States ) Revenue: by Geography 2018
  • Figure 30. Sisense (United States) Revenue, Net Income and Gross profit
  • Figure 31. Sisense (United States) Revenue: by Geography 2018
  • Figure 32. MicroStrategy Incorporated (United States) Revenue, Net Income and Gross profit
  • Figure 33. MicroStrategy Incorporated (United States) Revenue: by Geography 2018
  • Figure 34. Global Service Analytics: by Business Application USD Billion (2013-2018)
  • Figure 35. South America Service Analytics Share (%), by Country
  • Figure 36. Asia Pacific Service Analytics Share (%), by Country
  • Figure 37. Europe Service Analytics Share (%), by Country
  • Figure 38. MEA Service Analytics Share (%), by Country
  • Figure 39. North America Service Analytics Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Oracle Corporation (United States )
  • Salesforce.com, Inc. (United States )
  • ServiceNow, Inc. (United States )
  • SAP SE (Germany)
  • SAS Institute (United States )
  • Tableau Software (United States )
  • Microsoft Corporation (United States )
  • ClickSoftware Technologies (United States )
  • Sisense (United States)
  • MicroStrategy Incorporated (United States)
Additional players considered in the study are as follows:
Centina Systems (United States) , Paskon (United States) , Numerify, Inc. (United States) , Field Squared Inc. (United States)
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