In healthcare industry, customer relationship management (CRM) software is used for managing interactions with patients & managing, coordinating, & automating the business processes involved in this industry. Adoption of information communication technologies (ICT) in the healthcare & e-health or electronic health, which is essential for enhancing the healthcare management for mutual benefit between healthcare providers & patients, is one of the vital factor driving the market. Decision-making of the patients can be managed & predicted with the help of the CRM software.
Increasing adoption of AI technology based software in healthcare industry and Inclination towards improved and advanced healthcare facilities
Necessity to manage growing burden of patients effectively and Incremental focus on building patients engagement and loyalty
Growing adoption of CRM software in emerging markets and Due to increasing competition, healthcare industry is involved in predictive analysis
The Players Covered in the Study are:
Salesforce.com, Inc. (United States), SAP SE (Germany), Oracle (United States), Microsoft (United States), IBM (United States), Influence Health (United States), SugarCRM (United States), Accenture (Ireland), Healthgrades (United States) and Infor, Inc. (United States)
List of players that can be included in the study on immediate basis are Siemens Healthineers (Germany), Amdocs Ltd. (United States), Anthelio Healthcare Solutions (United States) and AllScripts Healthcare Solutions Inc. (United States).