About Chat Services
Chat Services enables real-time communication between two users through a connected device, which is appropriate for low to moderately complex product support. Live chat software is based on client server model, which allows the client to start the session after logging into the user account.
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The market analysis also includes a part dedicated specifically to such significant firms, in which our experts provide insight into the financial statements of all major players, as well as product benchmarking and SWOT analysis. Key development strategies, market share, and market ranking analyses are also included in the competitive landscape section. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Chat Services market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Livehelpnow (United States), Intercom (United States), Pure Chat (United States), Whoson (United States), Logmein, Inc. (United States), Liveperson, Inc. (United States), Zendesk (United States), Snapengage (United States), Livechat, Inc. (Poland), Olark (United States), Kayako, Inc. (United Kingdom), Freshdesk, Inc. (United States) and Woopra, Inc. (United States) are some of the key players that are part of study coverage.
AMA Research has segmented the market of Global Chat Services market by and Region.
On the basis of geography, the market of Chat Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Type, the sub-segment i.e. Live chat will boost the Chat Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End Use Industry, the sub-segment i.e. E-Commerce will boost the Chat Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment, the sub-segment i.e. On Cloud will boost the Chat Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Growth Drivers:
Continuous Increase In Popularity Of Live Chat and Rise In Need To Improve Customer Relationship Management (Crm)
Continuous Increase In Demand For Web Self-Services And Lack Of Centralised System
Increase In Awareness About Benefits Of The Live Chat Software
Voice recording compliance is subject to the regulation by the FSA, PCI, and Data Protection and Freedom of Information Acts.
About ApproachTo evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.