Global Chat Services Market
Global Chat Services Market

Chat Services Comprehensive Study by Type (Informational Live Chat Systems, Sales Live Chat Systems, Customer Service Live Chat Systems, And Others) Players and Region - Global Market Outlook to 2024

Chat Services Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025  

May 2019 Edition 214 Pages 163 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global Chat Services Market Overview:
Chat Services enables real-time communication between two users through a connected device, which is appropriate for low to moderately complex product support. Live chat software is based on client server model, which allows the client to start the session after logging into the user account. Some of the key players profiled in the study are Livehelpnow (United States), Intercom (United States), Pure Chat (United States), Whoson (United States), Logmein, Inc. (United States), Liveperson, Inc. (United States), Zendesk (United States), Snapengage (United States), Livechat, Inc. (Poland), Olark (United States), Kayako, Inc. (United Kingdom), Freshdesk, Inc. (United States) and Woopra, Inc. (United States).

On the basis of geography, the market of Chat Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

Market Drivers
  • Continuous Increase In Popularity Of Live Chat
  • Rise In Need To Improve Customer Relationship Management (Crm)


Restraints
  • Continuous Increase In Demand For Web Self-Services And Lack Of Centralised System

Opportunities
  • Increase In Awareness About Benefits Of The Live Chat Software



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Major Objectives Focused through this Study
• To define, describe, and forecast the Global Chat Services market on the basis of product [Informational Live Chat Systems, Sales Live Chat Systems, Customer Service Live Chat Systems and And Others] , application [], key regions and end user
• To provide in-depth information regarding major influencing factors affecting the growth of the market (trends, drivers, restraints, opportunities, and industry-centric and regional challenges)
• To strategically analyse the micro-markets and important business segments with respect to individual growth drivers , market trends and potential, and historical contributions to the total market
• Identifying the opportunities in the market for key stakeholders and detailing the competitive landscape for market leaders
• To provide market size for various segments of the Chat Services market with respect to major geographies, namely, South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico)
• To strategically profile the key players and analyzing their market shares and core competencies in the Chat Services industry
• To track key developments such as product launches, expansions, agreements, partnerships, mergers & acquisitions, and R&D activities that are key factors in shaping the market

Available Customization:
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**. Additionally, the Players which are also part of the research are .
** Confirmation on availability of data would be informed prior purchase

While framing the research framework, major and emerging players operating in the Chat Services market in various regions have been profiled, and their offerings, geographic footprints, and distribution/sales channels have been analysed through in-depth discussions. Top-down and bottom-up approaches have been used to determine the overall market size. Sizes of the other individual markets have been estimated using the percentage splits obtained through secondary sources such as Hoovers, Bloomberg BusinessWeek, and Dow Jones (Factiva), along with primary respondents. The complete methodology includes the study of the annual and financial reports of the key market players and extensive interviews with industry experts such as CEOs, VPs, directors, and marketing executives for key insights (both qualitative and quantitative) related to the market.
Report Objectives / Segmentation Covered
By Type
  • Informational Live Chat Systems
  • Sales Live Chat Systems
  • Customer Service Live Chat Systems
  • And Others
By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Continuous Increase In Popularity Of Live Chat
      • 3.2.2. Rise In Need To Improve Customer Relationship Management (Crm)
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
  • 5. Global Chat Services, by Type and Region (value) (2013-2018)
    • 5.1. Introduction
  • 6. Chat Services: Manufacturers/Players Analysis
    • 6.1. Company Profile
      • 6.1.1. Livehelpnow (United States)
        • 6.1.1.1. Business Overview
        • 6.1.1.2. Products/Services Offerings
        • 6.1.1.3. Financial Analysis
        • 6.1.1.4. SWOT Analysis
      • 6.1.2. Intercom (United States)
        • 6.1.2.1. Business Overview
        • 6.1.2.2. Products/Services Offerings
        • 6.1.2.3. Financial Analysis
        • 6.1.2.4. SWOT Analysis
      • 6.1.3. Pure Chat (United States)
        • 6.1.3.1. Business Overview
        • 6.1.3.2. Products/Services Offerings
        • 6.1.3.3. Financial Analysis
        • 6.1.3.4. SWOT Analysis
      • 6.1.4. Whoson (United States)
        • 6.1.4.1. Business Overview
        • 6.1.4.2. Products/Services Offerings
        • 6.1.4.3. Financial Analysis
        • 6.1.4.4. SWOT Analysis
      • 6.1.5. Logmein, Inc. (United States)
        • 6.1.5.1. Business Overview
        • 6.1.5.2. Products/Services Offerings
        • 6.1.5.3. Financial Analysis
        • 6.1.5.4. SWOT Analysis
      • 6.1.6. Liveperson, Inc. (United States)
        • 6.1.6.1. Business Overview
        • 6.1.6.2. Products/Services Offerings
        • 6.1.6.3. Financial Analysis
        • 6.1.6.4. SWOT Analysis
      • 6.1.7. Zendesk (United States)
        • 6.1.7.1. Business Overview
        • 6.1.7.2. Products/Services Offerings
        • 6.1.7.3. Financial Analysis
        • 6.1.7.4. SWOT Analysis
      • 6.1.8. Snapengage (United States)
        • 6.1.8.1. Business Overview
        • 6.1.8.2. Products/Services Offerings
        • 6.1.8.3. Financial Analysis
        • 6.1.8.4. SWOT Analysis
      • 6.1.9. Livechat, Inc. (Poland)
        • 6.1.9.1. Business Overview
        • 6.1.9.2. Products/Services Offerings
        • 6.1.9.3. Financial Analysis
        • 6.1.9.4. SWOT Analysis
      • 6.1.10. Olark (United States)
        • 6.1.10.1. Business Overview
        • 6.1.10.2. Products/Services Offerings
        • 6.1.10.3. Financial Analysis
        • 6.1.10.4. SWOT Analysis
      • 6.1.11. Kayako, Inc. (United Kingdom)
        • 6.1.11.1. Business Overview
        • 6.1.11.2. Products/Services Offerings
        • 6.1.11.3. Financial Analysis
        • 6.1.11.4. SWOT Analysis
      • 6.1.12. Freshdesk, Inc. (United States)
        • 6.1.12.1. Business Overview
        • 6.1.12.2. Products/Services Offerings
        • 6.1.12.3. Financial Analysis
        • 6.1.12.4. SWOT Analysis
      • 6.1.13. Woopra, Inc. (United States)
        • 6.1.13.1. Business Overview
        • 6.1.13.2. Products/Services Offerings
        • 6.1.13.3. Financial Analysis
        • 6.1.13.4. SWOT Analysis
  • 7. Global Chat Services Sale, by Type and Region (value) (2019-2024)
    • 7.1. Introduction
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Company Basic Information, Sales Area and Its Competitors
  • Table 2. Company Basic Information, Sales Area and Its Competitors
  • Table 3. Company Basic Information, Sales Area and Its Competitors
  • Table 4. Company Basic Information, Sales Area and Its Competitors
  • Table 5. Company Basic Information, Sales Area and Its Competitors
  • Table 6. Company Basic Information, Sales Area and Its Competitors
  • Table 7. Company Basic Information, Sales Area and Its Competitors
  • Table 8. Company Basic Information, Sales Area and Its Competitors
  • Table 9. Company Basic Information, Sales Area and Its Competitors
  • Table 10. Company Basic Information, Sales Area and Its Competitors
  • Table 11. Company Basic Information, Sales Area and Its Competitors
  • Table 12. Company Basic Information, Sales Area and Its Competitors
  • Table 13. Company Basic Information, Sales Area and Its Competitors
  • Table 14. Research Programs/Design for This Report
  • Table 15. Key Data Information from Secondary Sources
  • Table 16. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Livehelpnow (United States) Revenue, Net Income and Gross profit
  • Figure 5. Livehelpnow (United States) Revenue: by Geography 2018
  • Figure 6. Intercom (United States) Revenue, Net Income and Gross profit
  • Figure 7. Intercom (United States) Revenue: by Geography 2018
  • Figure 8. Pure Chat (United States) Revenue, Net Income and Gross profit
  • Figure 9. Pure Chat (United States) Revenue: by Geography 2018
  • Figure 10. Whoson (United States) Revenue, Net Income and Gross profit
  • Figure 11. Whoson (United States) Revenue: by Geography 2018
  • Figure 12. Logmein, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 13. Logmein, Inc. (United States) Revenue: by Geography 2018
  • Figure 14. Liveperson, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 15. Liveperson, Inc. (United States) Revenue: by Geography 2018
  • Figure 16. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 17. Zendesk (United States) Revenue: by Geography 2018
  • Figure 18. Snapengage (United States) Revenue, Net Income and Gross profit
  • Figure 19. Snapengage (United States) Revenue: by Geography 2018
  • Figure 20. Livechat, Inc. (Poland) Revenue, Net Income and Gross profit
  • Figure 21. Livechat, Inc. (Poland) Revenue: by Geography 2018
  • Figure 22. Olark (United States) Revenue, Net Income and Gross profit
  • Figure 23. Olark (United States) Revenue: by Geography 2018
  • Figure 24. Kayako, Inc. (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 25. Kayako, Inc. (United Kingdom) Revenue: by Geography 2018
  • Figure 26. Freshdesk, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 27. Freshdesk, Inc. (United States) Revenue: by Geography 2018
  • Figure 28. Woopra, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 29. Woopra, Inc. (United States) Revenue: by Geography 2018
Some of the key companies/manufacturers profiled in the report
  • Livehelpnow (United States)
  • Intercom (United States)
  • Pure Chat (United States)
  • Whoson (United States)
  • Logmein, Inc. (United States)
  • Liveperson, Inc. (United States)
  • Zendesk (United States)
  • Snapengage (United States)
  • Livechat, Inc. (Poland)
  • Olark (United States)
  • Kayako, Inc. (United Kingdom)
  • Freshdesk, Inc. (United States)
  • Woopra, Inc. (United States)
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