Global Cloud Contact Center research
Global Cloud Contact Center research

Cloud Contact Center Comprehensive Study by Components (Solutions, Services), Deployment Mode (Solutions, Services), Industry Verticals (BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others), Organizations Size (Small and Medium Size Organization, Large Size Organization) Players and Region - Global Market Outlook to 2025

Cloud Contact Center Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025  

Dec 2020 Edition 212 Pages 164 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global Cloud Contact Center Market Overview:
Cloud contact center is a tool and cloud-hosted services designed for contact centers in large size organizations, that need multiple communication channels, agent management, and analytics. The contact center is a facility that handles contact with end customers. In today’s market scenario large size organizations are facing many challenges while handling communications, to overcome these challenges there are various new players are entering this industry. Some of the players profiled in the study are NICE (Israel), Genesys (United States), Five9 (United States), Vonage (United States), Talkdesk (United States), 8x8 (United States), Cisco (United States), Avaya (United States), Serenova (United States) and Content Guru (United Kingdom).

On the basis of geography, the market of Cloud Contact Center has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Components, the sub-segment i.e. Solutions will boost the Cloud Contact Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment Mode, the sub-segment i.e. Solutions will boost the Cloud Contact Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry Verticals, the sub-segment i.e. BFSI will boost the Cloud Contact Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Organizations Size, the sub-segment i.e. Small and Medium Size Organization will boost the Cloud Contact Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Growth Drivers
  • Increase in Adoption of SMAC Technologies
  • Increase in Emergence of Social Media in Cloud-Based Contact Center Operations
  • Growing Demand for Cloud-Based Contact Centers in the Covid-19 Pandemic

Influencing Trend
  • Increase in Investment in Research and Development
  • Enhancement in Market Competency

Restraints
  • Insufficient Network Bandwidth in the Emerging Economies
  • Increasing Occurrence of Cyber-Attacks Impacting Business Operations

Opportunities
  • Growing Demand to Analyze Audio Conversations in Real Time
  • Rapid Shift Focuses of Enterprises Towards the Work from Home Culture

Challenges
  • Increase in Concern Towards Privacy and Data Security Aspects
  • Lack of Professional Skilled Labour


Key Market Developments:


In May 2020, Talkdesk Inc. announced the expansion of its workforce engagement management capabilities that helps in managing, developing, and engaging agents throughout the employee lifecycle. The company revealed a platform known as Talkdesk WEM, that is an integrated suite of intelligent, institutive solution. Through this, the company enhances its offering and revenue generation.

The market is fragmented by market-leading players, and the market players are focusing on production technologies, improving efficiency, and service life. The market growth opportunities are captured by tracking the ongoing process improvement and financial flexibility to invest in business growth strategies.

Target Audience:
Venture Capitalists and Private Equity Firms, New Entrants/Investors, Analysts and Strategic Business Planners, Cloud Contact Center Providers, Government Regulatory and Research Organizations and End-Use Industries

Major Objectives Focused through this Study
• To define, describe, and forecast the Global Cloud Contact Center market on the basis of product [] , application [], key regions and end user
• To provide in-depth information regarding major influencing factors affecting the growth of the market (trends, drivers, restraints, opportunities, and industry-centric and regional challenges)
• To strategically analyse the micro-markets and important business segments with respect to individual growth drivers , market trends and potential, and historical contributions to the total market
• Identifying the opportunities in the market for key stakeholders and detailing the competitive landscape for market leaders
• To provide market size for various segments of the Cloud Contact Center market with respect to major geographies, namely, South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico)
• To strategically profile the key players and analyzing their market shares and core competencies in the Cloud Contact Center industry
• To track key developments such as product launches, expansions, agreements, partnerships, mergers & acquisitions, and R&D activities that are key factors in shaping the market

Available Customization:
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**. Additionally, the Players which are also part of the research are Aspect Software (United States), RingCentral (United States) and Enghouse Interactive (United States).
** Confirmation on availability of data would be informed prior purchase

While framing the research framework, major and emerging players operating in the Cloud Contact Center market in various regions have been profiled, and their offerings, geographic footprints, and distribution/sales channels have been analysed through in-depth discussions. The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.
Report Objectives / Segmentation Covered
By Components
  • Solutions
  • Services

By Deployment Mode
  • Solutions
  • Services

By Industry Verticals
  • BFSI
  • Telecommunications
  • IT and ITeS
  • Government and Public Sector
  • Retail and Consumer Goods
  • Manufacturing
  • Energy and Utilities
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Others

By Organizations Size
  • Small and Medium Size Organization
  • Large Size Organization

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increase in Adoption of SMAC Technologies
      • 3.2.2. Increase in Emergence of Social Media in Cloud-Based Contact Center Operations
      • 3.2.3. Growing Demand for Cloud-Based Contact Centers in the Covid-19 Pandemic
    • 3.3. Market Challenges
      • 3.3.1. Increase in Concern Towards Privacy and Data Security Aspects
      • 3.3.2. Lack of Professional Skilled Labour
    • 3.4. Market Trends
      • 3.4.1. Increase in Investment in Research and Development
      • 3.4.2. Enhancement in Market Competency
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Cloud Contact Center, by Components, Deployment Mode, Industry Verticals, Organizations Size and Region (value and price ) (2014-2019)
    • 5.1. Introduction
    • 5.2. Global Cloud Contact Center (Value)
      • 5.2.1. Global Cloud Contact Center by: Components (Value)
        • 5.2.1.1. Solutions
        • 5.2.1.2. Services
      • 5.2.2. Global Cloud Contact Center by: Deployment Mode (Value)
        • 5.2.2.1. Solutions
        • 5.2.2.2. Services
      • 5.2.3. Global Cloud Contact Center by: Industry Verticals (Value)
        • 5.2.3.1. BFSI
        • 5.2.3.2. Telecommunications
        • 5.2.3.3. IT and ITeS
        • 5.2.3.4. Government and Public Sector
        • 5.2.3.5. Retail and Consumer Goods
        • 5.2.3.6. Manufacturing
        • 5.2.3.7. Energy and Utilities
        • 5.2.3.8. Media and Entertainment
        • 5.2.3.9. Healthcare and Life Sciences
        • 5.2.3.10. Others
      • 5.2.4. Global Cloud Contact Center by: Organizations Size (Value)
        • 5.2.4.1. Small and Medium Size Organization
        • 5.2.4.2. Large Size Organization
      • 5.2.5. Global Cloud Contact Center Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Cloud Contact Center (Price)
  • 6. Cloud Contact Center: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2019)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. NICE (Israel)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Genesys (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Five9 (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Vonage (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Talkdesk (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. 8x8 (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Cisco (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Avaya (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Serenova (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Content Guru (United Kingdom)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Cloud Contact Center Sale, by Components, Deployment Mode, Industry Verticals, Organizations Size and Region (value and price ) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Cloud Contact Center (Value)
      • 7.2.1. Global Cloud Contact Center by: Components (Value)
        • 7.2.1.1. Solutions
        • 7.2.1.2. Services
      • 7.2.2. Global Cloud Contact Center by: Deployment Mode (Value)
        • 7.2.2.1. Solutions
        • 7.2.2.2. Services
      • 7.2.3. Global Cloud Contact Center by: Industry Verticals (Value)
        • 7.2.3.1. BFSI
        • 7.2.3.2. Telecommunications
        • 7.2.3.3. IT and ITeS
        • 7.2.3.4. Government and Public Sector
        • 7.2.3.5. Retail and Consumer Goods
        • 7.2.3.6. Manufacturing
        • 7.2.3.7. Energy and Utilities
        • 7.2.3.8. Media and Entertainment
        • 7.2.3.9. Healthcare and Life Sciences
        • 7.2.3.10. Others
      • 7.2.4. Global Cloud Contact Center by: Organizations Size (Value)
        • 7.2.4.1. Small and Medium Size Organization
        • 7.2.4.2. Large Size Organization
      • 7.2.5. Global Cloud Contact Center Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Cloud Contact Center (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Cloud Contact Center: by Components(USD Million)
  • Table 2. Cloud Contact Center Solutions , by Region USD Million (2014-2019)
  • Table 3. Cloud Contact Center Services , by Region USD Million (2014-2019)
  • Table 4. Cloud Contact Center: by Deployment Mode(USD Million)
  • Table 5. Cloud Contact Center Solutions , by Region USD Million (2014-2019)
  • Table 6. Cloud Contact Center Services , by Region USD Million (2014-2019)
  • Table 7. Cloud Contact Center: by Industry Verticals(USD Million)
  • Table 8. Cloud Contact Center BFSI , by Region USD Million (2014-2019)
  • Table 9. Cloud Contact Center Telecommunications , by Region USD Million (2014-2019)
  • Table 10. Cloud Contact Center IT and ITeS , by Region USD Million (2014-2019)
  • Table 11. Cloud Contact Center Government and Public Sector , by Region USD Million (2014-2019)
  • Table 12. Cloud Contact Center Retail and Consumer Goods , by Region USD Million (2014-2019)
  • Table 13. Cloud Contact Center Manufacturing , by Region USD Million (2014-2019)
  • Table 14. Cloud Contact Center Energy and Utilities , by Region USD Million (2014-2019)
  • Table 15. Cloud Contact Center Media and Entertainment , by Region USD Million (2014-2019)
  • Table 16. Cloud Contact Center Healthcare and Life Sciences , by Region USD Million (2014-2019)
  • Table 17. Cloud Contact Center Others , by Region USD Million (2014-2019)
  • Table 18. Cloud Contact Center: by Organizations Size(USD Million)
  • Table 19. Cloud Contact Center Small and Medium Size Organization , by Region USD Million (2014-2019)
  • Table 20. Cloud Contact Center Large Size Organization , by Region USD Million (2014-2019)
  • Table 21. South America Cloud Contact Center, by Country USD Million (2014-2019)
  • Table 22. South America Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 23. South America Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 24. South America Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 25. South America Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 26. Brazil Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 27. Brazil Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 28. Brazil Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 29. Brazil Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 30. Argentina Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 31. Argentina Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 32. Argentina Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 33. Argentina Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 34. Rest of South America Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 35. Rest of South America Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 36. Rest of South America Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 37. Rest of South America Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 38. Asia Pacific Cloud Contact Center, by Country USD Million (2014-2019)
  • Table 39. Asia Pacific Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 40. Asia Pacific Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 41. Asia Pacific Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 42. Asia Pacific Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 43. China Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 44. China Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 45. China Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 46. China Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 47. Japan Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 48. Japan Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 49. Japan Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 50. Japan Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 51. India Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 52. India Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 53. India Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 54. India Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 55. South Korea Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 56. South Korea Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 57. South Korea Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 58. South Korea Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 59. Taiwan Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 60. Taiwan Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 61. Taiwan Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 62. Taiwan Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 63. Australia Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 64. Australia Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 65. Australia Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 66. Australia Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 67. Rest of Asia-Pacific Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 68. Rest of Asia-Pacific Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 69. Rest of Asia-Pacific Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 70. Rest of Asia-Pacific Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 71. Europe Cloud Contact Center, by Country USD Million (2014-2019)
  • Table 72. Europe Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 73. Europe Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 74. Europe Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 75. Europe Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 76. Germany Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 77. Germany Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 78. Germany Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 79. Germany Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 80. France Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 81. France Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 82. France Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 83. France Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 84. Italy Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 85. Italy Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 86. Italy Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 87. Italy Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 88. United Kingdom Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 89. United Kingdom Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 90. United Kingdom Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 91. United Kingdom Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 92. Netherlands Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 93. Netherlands Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 94. Netherlands Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 95. Netherlands Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 96. Rest of Europe Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 97. Rest of Europe Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 98. Rest of Europe Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 99. Rest of Europe Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 100. MEA Cloud Contact Center, by Country USD Million (2014-2019)
  • Table 101. MEA Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 102. MEA Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 103. MEA Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 104. MEA Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 105. Middle East Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 106. Middle East Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 107. Middle East Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 108. Middle East Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 109. Africa Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 110. Africa Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 111. Africa Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 112. Africa Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 113. North America Cloud Contact Center, by Country USD Million (2014-2019)
  • Table 114. North America Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 115. North America Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 116. North America Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 117. North America Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 118. United States Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 119. United States Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 120. United States Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 121. United States Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 122. Canada Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 123. Canada Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 124. Canada Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 125. Canada Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 126. Mexico Cloud Contact Center, by Components USD Million (2014-2019)
  • Table 127. Mexico Cloud Contact Center, by Deployment Mode USD Million (2014-2019)
  • Table 128. Mexico Cloud Contact Center, by Industry Verticals USD Million (2014-2019)
  • Table 129. Mexico Cloud Contact Center, by Organizations Size USD Million (2014-2019)
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Cloud Contact Center: by Components(USD Million)
  • Table 141. Cloud Contact Center Solutions , by Region USD Million (2020-2025)
  • Table 142. Cloud Contact Center Services , by Region USD Million (2020-2025)
  • Table 143. Cloud Contact Center: by Deployment Mode(USD Million)
  • Table 144. Cloud Contact Center Solutions , by Region USD Million (2020-2025)
  • Table 145. Cloud Contact Center Services , by Region USD Million (2020-2025)
  • Table 146. Cloud Contact Center: by Industry Verticals(USD Million)
  • Table 147. Cloud Contact Center BFSI , by Region USD Million (2020-2025)
  • Table 148. Cloud Contact Center Telecommunications , by Region USD Million (2020-2025)
  • Table 149. Cloud Contact Center IT and ITeS , by Region USD Million (2020-2025)
  • Table 150. Cloud Contact Center Government and Public Sector , by Region USD Million (2020-2025)
  • Table 151. Cloud Contact Center Retail and Consumer Goods , by Region USD Million (2020-2025)
  • Table 152. Cloud Contact Center Manufacturing , by Region USD Million (2020-2025)
  • Table 153. Cloud Contact Center Energy and Utilities , by Region USD Million (2020-2025)
  • Table 154. Cloud Contact Center Media and Entertainment , by Region USD Million (2020-2025)
  • Table 155. Cloud Contact Center Healthcare and Life Sciences , by Region USD Million (2020-2025)
  • Table 156. Cloud Contact Center Others , by Region USD Million (2020-2025)
  • Table 157. Cloud Contact Center: by Organizations Size(USD Million)
  • Table 158. Cloud Contact Center Small and Medium Size Organization , by Region USD Million (2020-2025)
  • Table 159. Cloud Contact Center Large Size Organization , by Region USD Million (2020-2025)
  • Table 160. South America Cloud Contact Center, by Country USD Million (2020-2025)
  • Table 161. South America Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 162. South America Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 163. South America Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 164. South America Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 165. Brazil Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 166. Brazil Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 167. Brazil Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 168. Brazil Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 169. Argentina Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 170. Argentina Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 171. Argentina Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 172. Argentina Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 173. Rest of South America Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 174. Rest of South America Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 175. Rest of South America Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 176. Rest of South America Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 177. Asia Pacific Cloud Contact Center, by Country USD Million (2020-2025)
  • Table 178. Asia Pacific Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 179. Asia Pacific Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 180. Asia Pacific Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 181. Asia Pacific Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 182. China Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 183. China Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 184. China Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 185. China Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 186. Japan Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 187. Japan Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 188. Japan Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 189. Japan Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 190. India Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 191. India Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 192. India Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 193. India Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 194. South Korea Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 195. South Korea Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 196. South Korea Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 197. South Korea Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 198. Taiwan Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 199. Taiwan Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 200. Taiwan Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 201. Taiwan Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 202. Australia Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 203. Australia Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 204. Australia Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 205. Australia Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 206. Rest of Asia-Pacific Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 207. Rest of Asia-Pacific Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 208. Rest of Asia-Pacific Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 209. Rest of Asia-Pacific Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 210. Europe Cloud Contact Center, by Country USD Million (2020-2025)
  • Table 211. Europe Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 212. Europe Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 213. Europe Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 214. Europe Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 215. Germany Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 216. Germany Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 217. Germany Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 218. Germany Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 219. France Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 220. France Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 221. France Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 222. France Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 223. Italy Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 224. Italy Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 225. Italy Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 226. Italy Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 227. United Kingdom Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 228. United Kingdom Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 229. United Kingdom Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 230. United Kingdom Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 231. Netherlands Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 232. Netherlands Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 233. Netherlands Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 234. Netherlands Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 235. Rest of Europe Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 236. Rest of Europe Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 237. Rest of Europe Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 238. Rest of Europe Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 239. MEA Cloud Contact Center, by Country USD Million (2020-2025)
  • Table 240. MEA Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 241. MEA Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 242. MEA Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 243. MEA Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 244. Middle East Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 245. Middle East Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 246. Middle East Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 247. Middle East Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 248. Africa Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 249. Africa Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 250. Africa Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 251. Africa Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 252. North America Cloud Contact Center, by Country USD Million (2020-2025)
  • Table 253. North America Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 254. North America Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 255. North America Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 256. North America Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 257. United States Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 258. United States Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 259. United States Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 260. United States Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 261. Canada Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 262. Canada Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 263. Canada Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 264. Canada Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 265. Mexico Cloud Contact Center, by Components USD Million (2020-2025)
  • Table 266. Mexico Cloud Contact Center, by Deployment Mode USD Million (2020-2025)
  • Table 267. Mexico Cloud Contact Center, by Industry Verticals USD Million (2020-2025)
  • Table 268. Mexico Cloud Contact Center, by Organizations Size USD Million (2020-2025)
  • Table 269. Research Programs/Design for This Report
  • Table 270. Key Data Information from Secondary Sources
  • Table 271. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Cloud Contact Center: by Components USD Million (2014-2019)
  • Figure 5. Global Cloud Contact Center: by Deployment Mode USD Million (2014-2019)
  • Figure 6. Global Cloud Contact Center: by Industry Verticals USD Million (2014-2019)
  • Figure 7. Global Cloud Contact Center: by Organizations Size USD Million (2014-2019)
  • Figure 8. South America Cloud Contact Center Share (%), by Country
  • Figure 9. Asia Pacific Cloud Contact Center Share (%), by Country
  • Figure 10. Europe Cloud Contact Center Share (%), by Country
  • Figure 11. MEA Cloud Contact Center Share (%), by Country
  • Figure 12. North America Cloud Contact Center Share (%), by Country
  • Figure 13. Global Cloud Contact Center share by Players 2019 (%)
  • Figure 14. Global Cloud Contact Center share by Players (Top 3) 2019(%)
  • Figure 15. Global Cloud Contact Center share by Players (Top 5) 2019(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. NICE (Israel) Revenue, Net Income and Gross profit
  • Figure 18. NICE (Israel) Revenue: by Geography 2019
  • Figure 19. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 20. Genesys (United States) Revenue: by Geography 2019
  • Figure 21. Five9 (United States) Revenue, Net Income and Gross profit
  • Figure 22. Five9 (United States) Revenue: by Geography 2019
  • Figure 23. Vonage (United States) Revenue, Net Income and Gross profit
  • Figure 24. Vonage (United States) Revenue: by Geography 2019
  • Figure 25. Talkdesk (United States) Revenue, Net Income and Gross profit
  • Figure 26. Talkdesk (United States) Revenue: by Geography 2019
  • Figure 27. 8x8 (United States) Revenue, Net Income and Gross profit
  • Figure 28. 8x8 (United States) Revenue: by Geography 2019
  • Figure 29. Cisco (United States) Revenue, Net Income and Gross profit
  • Figure 30. Cisco (United States) Revenue: by Geography 2019
  • Figure 31. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 32. Avaya (United States) Revenue: by Geography 2019
  • Figure 33. Serenova (United States) Revenue, Net Income and Gross profit
  • Figure 34. Serenova (United States) Revenue: by Geography 2019
  • Figure 35. Content Guru (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 36. Content Guru (United Kingdom) Revenue: by Geography 2019
  • Figure 37. Global Cloud Contact Center: by Components USD Million (2020-2025)
  • Figure 38. Global Cloud Contact Center: by Deployment Mode USD Million (2020-2025)
  • Figure 39. Global Cloud Contact Center: by Industry Verticals USD Million (2020-2025)
  • Figure 40. Global Cloud Contact Center: by Organizations Size USD Million (2020-2025)
  • Figure 41. South America Cloud Contact Center Share (%), by Country
  • Figure 42. Asia Pacific Cloud Contact Center Share (%), by Country
  • Figure 43. Europe Cloud Contact Center Share (%), by Country
  • Figure 44. MEA Cloud Contact Center Share (%), by Country
  • Figure 45. North America Cloud Contact Center Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • NICE (Israel)
  • Genesys (United States)
  • Five9 (United States)
  • Vonage (United States)
  • Talkdesk (United States)
  • 8x8 (United States)
  • Cisco (United States)
  • Avaya (United States)
  • Serenova (United States)
  • Content Guru (United Kingdom)
Additional players considered in the study are as follows:
Aspect Software (United States) , RingCentral (United States) , Enghouse Interactive (United States)
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