Help Desk Outsourcing Comprehensive Study by Type (Outsourced Level 1 and Level 2 Support Services, Outsourced Technical Helpdesk Support Services), Industry Verticals (Automotive, Consumer Goods, IT, Telecommunication, Others), Organisation Size (Large Enterprises, Small and Medium Enterprises), Service Type (Legal Services, Facilities Management, Knowledge process, HR Services, Finance & Accounting, Others) Players and Region - Global Market Outlook to 2030

Help Desk Outsourcing Market by XX Submarkets | Forecast Years 2024-2030 | CAGR: 5.5%  

  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Help Desk Outsourcing Market Scope
Helpdesk outsourcing, a process of the business engaging resources outside the company to manage their customer service and technical assistance support for their customer through inbound and outbound phone calls and emails. In the current scenario, outsourcing is an emerging phenomenon in healthcare information technology market. Of late, the trend of outsourcing helps the organization to decrease the operational cost and to reach maximum end users and grown significantly among large organizations and has also attracted mid-sized organizations.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)
Key Companies ProfiledHCL Technologies (India), HP Enterprise Services (United States), IBM (United States), Wipro (India), Infosys Limited (India), Qcom Outsourcing Ltd. (United Kingdom), ABS Inc. (United States), ActivSupport (United States), Tata Consultancy Services Ltd. (India), CGS Inc. (United States), Accenture Plc. (Ireland), Adaptive AG (Poland), AlfaVox (Poland), Business Support Solution S.A. (Poland) and Call Center Inter Galatica (CCIG) (Poland)
CAGR5.5%


The companies are exploring the market in new regions by adopting mergers & acquisitions, expansions, investments, new solution launches, and collaborations as their strategies. Key players are exploring new areas through expansions and acquisitions across the world to avail a competitive advantage through combined synergies. Research Analyst at AMA estimates that United States and Poland Players will contribute to the maximum growth of Global Help Desk Outsourcing market throughout the predicted period.

HCL Technologies (India), HP Enterprise Services (United States), IBM (United States), Wipro (India), Infosys Limited (India), Qcom Outsourcing Ltd. (United Kingdom), ABS Inc. (United States), ActivSupport (United States), Tata Consultancy Services Ltd. (India), CGS Inc. (United States), Accenture Plc. (Ireland), Adaptive AG (Poland), AlfaVox (Poland), Business Support Solution S.A. (Poland) and Call Center Inter Galatica (CCIG) (Poland) are some of the key players that are part of study coverage.

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.

Segmentation Overview
The study have segmented the market of Global Help Desk Outsourcing market by Type and Region with country level break-up.

On the basis of geography, the market of Help Desk Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). region held largest market share in the year 2023.

Market Leaders and their expansionary development strategies
In August 2023, Accenture acquired EnkiLogic, a cloud-based provider of AI-powered service desk solutions, to strengthen its managed services offerings.
In Apr 2021, Talkdesk Inc. announced the availability of new contact center managed services known as PPT Solutions. This solution provides client-centric, performance-based customer experience, and contact center consulting solutions. Through this initiative, the company becomes more competent in the market.


Influencing Trend:
Shifting the Burden of Compliance to Workplace Service Providers

Market Growth Drivers:
Rise in Demand of Outsourcing by Small & Medium Enterpises and Increased M&A Activity in the Banking Space has Led to an Increase in Outsourcing

Challenges:
Rising Incidences Of Data Breach And Loss Of Confidentiality

Restraints:
Cultural Differences And Language Barriers and Constant Security Threats to the Enterprise IT Environment

Opportunities:
Growing Concerns For Data Security Offers Opportunities For Outsourcing Private Cloud Computing Models and Shifting Focus Towards Product Centric Systems

Key Target Audience
Help Desk Outsourcing Service Providers, End-Users, Technology Providers and Others

Report Objectives / Segmentation Covered

By Type
  • Outsourced Level 1 and Level 2 Support Services
  • Outsourced Technical Helpdesk Support Services
By Industry Verticals
  • Automotive
  • Consumer Goods
  • IT
  • Telecommunication
  • Others

By Organisation Size
  • Large Enterprises
  • Small and Medium Enterprises

By Service Type
  • Legal Services
  • Facilities Management
  • Knowledge process
  • HR Services
  • Finance & Accounting
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rise in Demand of Outsourcing by Small & Medium Enterpises
      • 3.2.2. Increased M&A Activity in the Banking Space has Led to an Increase in Outsourcing
    • 3.3. Market Challenges
      • 3.3.1. Rising Incidences Of Data Breach And Loss Of Confidentiality
    • 3.4. Market Trends
      • 3.4.1. Shifting the Burden of Compliance to Workplace Service Providers
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Help Desk Outsourcing, by Type, Industry Verticals, Organisation Size, Service Type and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Help Desk Outsourcing (Value)
      • 5.2.1. Global Help Desk Outsourcing by: Type (Value)
        • 5.2.1.1. Outsourced Level 1 and Level 2 Support Services
        • 5.2.1.2. Outsourced Technical Helpdesk Support Services
      • 5.2.2. Global Help Desk Outsourcing by: Industry Verticals (Value)
        • 5.2.2.1. Automotive
        • 5.2.2.2. Consumer Goods
        • 5.2.2.3. IT
        • 5.2.2.4. Telecommunication
        • 5.2.2.5. Others
      • 5.2.3. Global Help Desk Outsourcing by: Organisation Size (Value)
        • 5.2.3.1. Large Enterprises
        • 5.2.3.2. Small and Medium Enterprises
      • 5.2.4. Global Help Desk Outsourcing by: Service Type (Value)
        • 5.2.4.1. Legal Services
        • 5.2.4.2. Facilities Management
        • 5.2.4.3. Knowledge process
        • 5.2.4.4. HR Services
        • 5.2.4.5. Finance & Accounting
        • 5.2.4.6. Others
      • 5.2.5. Global Help Desk Outsourcing Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Help Desk Outsourcing (Price)
      • 5.3.1. Global Help Desk Outsourcing by: Type (Price)
  • 6. Help Desk Outsourcing: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. HCL Technologies (India)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. HP Enterprise Services (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. IBM (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Wipro (India)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Infosys Limited (India)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Qcom Outsourcing Ltd. (United Kingdom)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. ABS Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. ActivSupport (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Tata Consultancy Services Ltd. (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. CGS Inc. (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Accenture Plc. (Ireland)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Adaptive AG (Poland)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. AlfaVox (Poland)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
      • 6.4.14. Business Support Solution S.A. (Poland)
        • 6.4.14.1. Business Overview
        • 6.4.14.2. Products/Services Offerings
        • 6.4.14.3. Financial Analysis
        • 6.4.14.4. SWOT Analysis
      • 6.4.15. Call Center Inter Galatica (CCIG) (Poland)
        • 6.4.15.1. Business Overview
        • 6.4.15.2. Products/Services Offerings
        • 6.4.15.3. Financial Analysis
        • 6.4.15.4. SWOT Analysis
  • 7. Global Help Desk Outsourcing Sale, by Type, Industry Verticals, Organisation Size, Service Type and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Help Desk Outsourcing (Value)
      • 7.2.1. Global Help Desk Outsourcing by: Type (Value)
        • 7.2.1.1. Outsourced Level 1 and Level 2 Support Services
        • 7.2.1.2. Outsourced Technical Helpdesk Support Services
      • 7.2.2. Global Help Desk Outsourcing by: Industry Verticals (Value)
        • 7.2.2.1. Automotive
        • 7.2.2.2. Consumer Goods
        • 7.2.2.3. IT
        • 7.2.2.4. Telecommunication
        • 7.2.2.5. Others
      • 7.2.3. Global Help Desk Outsourcing by: Organisation Size (Value)
        • 7.2.3.1. Large Enterprises
        • 7.2.3.2. Small and Medium Enterprises
      • 7.2.4. Global Help Desk Outsourcing by: Service Type (Value)
        • 7.2.4.1. Legal Services
        • 7.2.4.2. Facilities Management
        • 7.2.4.3. Knowledge process
        • 7.2.4.4. HR Services
        • 7.2.4.5. Finance & Accounting
        • 7.2.4.6. Others
      • 7.2.5. Global Help Desk Outsourcing Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Help Desk Outsourcing (Price)
      • 7.3.1. Global Help Desk Outsourcing by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Help Desk Outsourcing: by Type(USD Million)
  • Table 2. Help Desk Outsourcing Outsourced Level 1 and Level 2 Support Services , by Region USD Million (2018-2023)
  • Table 3. Help Desk Outsourcing Outsourced Technical Helpdesk Support Services , by Region USD Million (2018-2023)
  • Table 4. Help Desk Outsourcing: by Industry Verticals(USD Million)
  • Table 5. Help Desk Outsourcing Automotive , by Region USD Million (2018-2023)
  • Table 6. Help Desk Outsourcing Consumer Goods , by Region USD Million (2018-2023)
  • Table 7. Help Desk Outsourcing IT , by Region USD Million (2018-2023)
  • Table 8. Help Desk Outsourcing Telecommunication , by Region USD Million (2018-2023)
  • Table 9. Help Desk Outsourcing Others , by Region USD Million (2018-2023)
  • Table 10. Help Desk Outsourcing: by Organisation Size(USD Million)
  • Table 11. Help Desk Outsourcing Large Enterprises , by Region USD Million (2018-2023)
  • Table 12. Help Desk Outsourcing Small and Medium Enterprises , by Region USD Million (2018-2023)
  • Table 13. Help Desk Outsourcing: by Service Type(USD Million)
  • Table 14. Help Desk Outsourcing Legal Services , by Region USD Million (2018-2023)
  • Table 15. Help Desk Outsourcing Facilities Management , by Region USD Million (2018-2023)
  • Table 16. Help Desk Outsourcing Knowledge process , by Region USD Million (2018-2023)
  • Table 17. Help Desk Outsourcing HR Services , by Region USD Million (2018-2023)
  • Table 18. Help Desk Outsourcing Finance & Accounting , by Region USD Million (2018-2023)
  • Table 19. Help Desk Outsourcing Others , by Region USD Million (2018-2023)
  • Table 20. South America Help Desk Outsourcing, by Country USD Million (2018-2023)
  • Table 21. South America Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 22. South America Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 23. South America Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 24. South America Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 25. Brazil Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 26. Brazil Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 27. Brazil Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 28. Brazil Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 29. Argentina Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 30. Argentina Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 31. Argentina Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 32. Argentina Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 33. Rest of South America Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 34. Rest of South America Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 35. Rest of South America Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 36. Rest of South America Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 37. Asia Pacific Help Desk Outsourcing, by Country USD Million (2018-2023)
  • Table 38. Asia Pacific Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 39. Asia Pacific Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 40. Asia Pacific Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 41. Asia Pacific Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 42. China Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 43. China Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 44. China Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 45. China Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 46. Japan Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 47. Japan Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 48. Japan Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 49. Japan Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 50. India Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 51. India Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 52. India Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 53. India Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 54. South Korea Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 55. South Korea Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 56. South Korea Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 57. South Korea Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 58. Taiwan Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 59. Taiwan Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 60. Taiwan Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 61. Taiwan Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 62. Australia Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 63. Australia Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 64. Australia Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 65. Australia Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 67. Rest of Asia-Pacific Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 68. Rest of Asia-Pacific Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 69. Rest of Asia-Pacific Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 70. Europe Help Desk Outsourcing, by Country USD Million (2018-2023)
  • Table 71. Europe Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 72. Europe Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 73. Europe Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 74. Europe Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 75. Germany Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 76. Germany Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 77. Germany Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 78. Germany Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 79. France Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 80. France Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 81. France Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 82. France Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 83. Italy Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 84. Italy Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 85. Italy Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 86. Italy Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 87. United Kingdom Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 88. United Kingdom Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 89. United Kingdom Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 90. United Kingdom Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 91. Netherlands Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 92. Netherlands Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 93. Netherlands Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 94. Netherlands Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 95. Rest of Europe Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 96. Rest of Europe Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 97. Rest of Europe Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 98. Rest of Europe Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 99. MEA Help Desk Outsourcing, by Country USD Million (2018-2023)
  • Table 100. MEA Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 101. MEA Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 102. MEA Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 103. MEA Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 104. Middle East Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 105. Middle East Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 106. Middle East Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 107. Middle East Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 108. Africa Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 109. Africa Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 110. Africa Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 111. Africa Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 112. North America Help Desk Outsourcing, by Country USD Million (2018-2023)
  • Table 113. North America Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 114. North America Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 115. North America Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 116. North America Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 117. United States Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 118. United States Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 119. United States Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 120. United States Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 121. Canada Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 122. Canada Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 123. Canada Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 124. Canada Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 125. Mexico Help Desk Outsourcing, by Type USD Million (2018-2023)
  • Table 126. Mexico Help Desk Outsourcing, by Industry Verticals USD Million (2018-2023)
  • Table 127. Mexico Help Desk Outsourcing, by Organisation Size USD Million (2018-2023)
  • Table 128. Mexico Help Desk Outsourcing, by Service Type USD Million (2018-2023)
  • Table 129. Help Desk Outsourcing: by Type(USD/Units)
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Company Basic Information, Sales Area and Its Competitors
  • Table 145. Help Desk Outsourcing: by Type(USD Million)
  • Table 146. Help Desk Outsourcing Outsourced Level 1 and Level 2 Support Services , by Region USD Million (2025-2030)
  • Table 147. Help Desk Outsourcing Outsourced Technical Helpdesk Support Services , by Region USD Million (2025-2030)
  • Table 148. Help Desk Outsourcing: by Industry Verticals(USD Million)
  • Table 149. Help Desk Outsourcing Automotive , by Region USD Million (2025-2030)
  • Table 150. Help Desk Outsourcing Consumer Goods , by Region USD Million (2025-2030)
  • Table 151. Help Desk Outsourcing IT , by Region USD Million (2025-2030)
  • Table 152. Help Desk Outsourcing Telecommunication , by Region USD Million (2025-2030)
  • Table 153. Help Desk Outsourcing Others , by Region USD Million (2025-2030)
  • Table 154. Help Desk Outsourcing: by Organisation Size(USD Million)
  • Table 155. Help Desk Outsourcing Large Enterprises , by Region USD Million (2025-2030)
  • Table 156. Help Desk Outsourcing Small and Medium Enterprises , by Region USD Million (2025-2030)
  • Table 157. Help Desk Outsourcing: by Service Type(USD Million)
  • Table 158. Help Desk Outsourcing Legal Services , by Region USD Million (2025-2030)
  • Table 159. Help Desk Outsourcing Facilities Management , by Region USD Million (2025-2030)
  • Table 160. Help Desk Outsourcing Knowledge process , by Region USD Million (2025-2030)
  • Table 161. Help Desk Outsourcing HR Services , by Region USD Million (2025-2030)
  • Table 162. Help Desk Outsourcing Finance & Accounting , by Region USD Million (2025-2030)
  • Table 163. Help Desk Outsourcing Others , by Region USD Million (2025-2030)
  • Table 164. South America Help Desk Outsourcing, by Country USD Million (2025-2030)
  • Table 165. South America Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 166. South America Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 167. South America Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 168. South America Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 169. Brazil Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 170. Brazil Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 171. Brazil Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 172. Brazil Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 173. Argentina Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 174. Argentina Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 175. Argentina Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 176. Argentina Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 177. Rest of South America Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 178. Rest of South America Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 179. Rest of South America Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 180. Rest of South America Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 181. Asia Pacific Help Desk Outsourcing, by Country USD Million (2025-2030)
  • Table 182. Asia Pacific Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 183. Asia Pacific Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 184. Asia Pacific Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 185. Asia Pacific Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 186. China Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 187. China Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 188. China Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 189. China Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 190. Japan Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 191. Japan Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 192. Japan Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 193. Japan Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 194. India Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 195. India Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 196. India Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 197. India Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 198. South Korea Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 199. South Korea Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 200. South Korea Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 201. South Korea Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 202. Taiwan Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 203. Taiwan Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 204. Taiwan Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 205. Taiwan Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 206. Australia Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 207. Australia Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 208. Australia Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 209. Australia Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 210. Rest of Asia-Pacific Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 211. Rest of Asia-Pacific Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 212. Rest of Asia-Pacific Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 213. Rest of Asia-Pacific Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 214. Europe Help Desk Outsourcing, by Country USD Million (2025-2030)
  • Table 215. Europe Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 216. Europe Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 217. Europe Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 218. Europe Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 219. Germany Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 220. Germany Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 221. Germany Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 222. Germany Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 223. France Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 224. France Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 225. France Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 226. France Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 227. Italy Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 228. Italy Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 229. Italy Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 230. Italy Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 231. United Kingdom Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 232. United Kingdom Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 233. United Kingdom Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 234. United Kingdom Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 235. Netherlands Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 236. Netherlands Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 237. Netherlands Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 238. Netherlands Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 239. Rest of Europe Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 240. Rest of Europe Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 241. Rest of Europe Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 242. Rest of Europe Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 243. MEA Help Desk Outsourcing, by Country USD Million (2025-2030)
  • Table 244. MEA Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 245. MEA Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 246. MEA Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 247. MEA Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 248. Middle East Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 249. Middle East Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 250. Middle East Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 251. Middle East Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 252. Africa Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 253. Africa Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 254. Africa Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 255. Africa Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 256. North America Help Desk Outsourcing, by Country USD Million (2025-2030)
  • Table 257. North America Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 258. North America Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 259. North America Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 260. North America Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 261. United States Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 262. United States Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 263. United States Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 264. United States Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 265. Canada Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 266. Canada Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 267. Canada Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 268. Canada Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 269. Mexico Help Desk Outsourcing, by Type USD Million (2025-2030)
  • Table 270. Mexico Help Desk Outsourcing, by Industry Verticals USD Million (2025-2030)
  • Table 271. Mexico Help Desk Outsourcing, by Organisation Size USD Million (2025-2030)
  • Table 272. Mexico Help Desk Outsourcing, by Service Type USD Million (2025-2030)
  • Table 273. Help Desk Outsourcing: by Type(USD/Units)
  • Table 274. Research Programs/Design for This Report
  • Table 275. Key Data Information from Secondary Sources
  • Table 276. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Help Desk Outsourcing: by Type USD Million (2018-2023)
  • Figure 5. Global Help Desk Outsourcing: by Industry Verticals USD Million (2018-2023)
  • Figure 6. Global Help Desk Outsourcing: by Organisation Size USD Million (2018-2023)
  • Figure 7. Global Help Desk Outsourcing: by Service Type USD Million (2018-2023)
  • Figure 8. South America Help Desk Outsourcing Share (%), by Country
  • Figure 9. Asia Pacific Help Desk Outsourcing Share (%), by Country
  • Figure 10. Europe Help Desk Outsourcing Share (%), by Country
  • Figure 11. MEA Help Desk Outsourcing Share (%), by Country
  • Figure 12. North America Help Desk Outsourcing Share (%), by Country
  • Figure 13. Global Help Desk Outsourcing: by Type USD/Units (2018-2023)
  • Figure 14. Global Help Desk Outsourcing share by Players 2023 (%)
  • Figure 15. Global Help Desk Outsourcing share by Players (Top 3) 2023(%)
  • Figure 16. Global Help Desk Outsourcing share by Players (Top 5) 2023(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. HCL Technologies (India) Revenue, Net Income and Gross profit
  • Figure 19. HCL Technologies (India) Revenue: by Geography 2023
  • Figure 20. HP Enterprise Services (United States) Revenue, Net Income and Gross profit
  • Figure 21. HP Enterprise Services (United States) Revenue: by Geography 2023
  • Figure 22. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 23. IBM (United States) Revenue: by Geography 2023
  • Figure 24. Wipro (India) Revenue, Net Income and Gross profit
  • Figure 25. Wipro (India) Revenue: by Geography 2023
  • Figure 26. Infosys Limited (India) Revenue, Net Income and Gross profit
  • Figure 27. Infosys Limited (India) Revenue: by Geography 2023
  • Figure 28. Qcom Outsourcing Ltd. (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 29. Qcom Outsourcing Ltd. (United Kingdom) Revenue: by Geography 2023
  • Figure 30. ABS Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 31. ABS Inc. (United States) Revenue: by Geography 2023
  • Figure 32. ActivSupport (United States) Revenue, Net Income and Gross profit
  • Figure 33. ActivSupport (United States) Revenue: by Geography 2023
  • Figure 34. Tata Consultancy Services Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 35. Tata Consultancy Services Ltd. (India) Revenue: by Geography 2023
  • Figure 36. CGS Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 37. CGS Inc. (United States) Revenue: by Geography 2023
  • Figure 38. Accenture Plc. (Ireland) Revenue, Net Income and Gross profit
  • Figure 39. Accenture Plc. (Ireland) Revenue: by Geography 2023
  • Figure 40. Adaptive AG (Poland) Revenue, Net Income and Gross profit
  • Figure 41. Adaptive AG (Poland) Revenue: by Geography 2023
  • Figure 42. AlfaVox (Poland) Revenue, Net Income and Gross profit
  • Figure 43. AlfaVox (Poland) Revenue: by Geography 2023
  • Figure 44. Business Support Solution S.A. (Poland) Revenue, Net Income and Gross profit
  • Figure 45. Business Support Solution S.A. (Poland) Revenue: by Geography 2023
  • Figure 46. Call Center Inter Galatica (CCIG) (Poland) Revenue, Net Income and Gross profit
  • Figure 47. Call Center Inter Galatica (CCIG) (Poland) Revenue: by Geography 2023
  • Figure 48. Global Help Desk Outsourcing: by Type USD Million (2025-2030)
  • Figure 49. Global Help Desk Outsourcing: by Industry Verticals USD Million (2025-2030)
  • Figure 50. Global Help Desk Outsourcing: by Organisation Size USD Million (2025-2030)
  • Figure 51. Global Help Desk Outsourcing: by Service Type USD Million (2025-2030)
  • Figure 52. South America Help Desk Outsourcing Share (%), by Country
  • Figure 53. Asia Pacific Help Desk Outsourcing Share (%), by Country
  • Figure 54. Europe Help Desk Outsourcing Share (%), by Country
  • Figure 55. MEA Help Desk Outsourcing Share (%), by Country
  • Figure 56. North America Help Desk Outsourcing Share (%), by Country
  • Figure 57. Global Help Desk Outsourcing: by Type USD/Units (2025-2030)
List of companies from research coverage that are profiled in the study
  • HCL Technologies (India)
  • HP Enterprise Services (United States)
  • IBM (United States)
  • Wipro (India)
  • Infosys Limited (India)
  • Qcom Outsourcing Ltd. (United Kingdom)
  • ABS Inc. (United States)
  • ActivSupport (United States)
  • Tata Consultancy Services Ltd. (India)
  • CGS Inc. (United States)
  • Accenture Plc. (Ireland)
  • Adaptive AG (Poland)
  • AlfaVox (Poland)
  • Business Support Solution S.A. (Poland)
  • Call Center Inter Galatica (CCIG) (Poland)
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Mar 2024 205 Pages 81 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Frequently Asked Questions (FAQ):

The key segments that are playing vital role in Help Desk Outsourcing Market are by type [Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services], by end use application [].
The Help Desk Outsourcing Market is gaining popularity and expected to see strong valuation by 2030.
  • Rise in Demand of Outsourcing by Small & Medium Enterpises
  • Increased M&A Activity in the Banking Space has Led to an Increase in Outsourcing

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