Global Help Desk Software research

Help Desk Software Comprehensive Study by End Use Verticals (Government, Health Care, Education, Manufacturing, Banks, Shipping and Transport), Type (Cloud – Based, Self - Hosted, Enterprise, Open - Source), Features (Automated Ticketing System and Ticket Routing, Self-Service Portal, Live Chat, Incident Management, Asset Management, Reports & Analytics, Others), Enterprise Size (Large Enterprise, Small or Medium Enterprise (SMEs)) Players and Region - Global Market Outlook to 2030

Help Desk Software Market by XX Submarkets | Forecast Years 2024-2030 | CAGR: 10.7%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Global Help Desk Software Market Overview:
Modern IT help desks and service desks must respond quickly and accurately to a seemingly constant stream of end-user and business-process-affecting IT issues. Keeping track of all outstanding issues and referencing those that have previously been resolved is an important aspect of achieving that speed and accuracy. Help desk effectiveness and efficiency are significantly reliant on employing fit-for-purpose help desk software to support help desk personnel and their IT service management (ITSM) processes, due to the complexity of modern organisations and the requirement for continual cost savings. It is help desk software that supports incident management and request management through workflow and automation, as well as other efficiency and customer-experience-enhancing features such as self-service portals, knowledge bases, remote control, and email integration. Help desk software enables help desk agents to handle a wide range of end-user contacts, including incidents, requests for service or information, and complaints. This means that multiple calls about the same problem or requirement are recorded as tickets, linked together, and assigned to the same person or team working on it. As per latest study released by AMA Research, the Global Help Desk Software market is expected to see growth rate of 10.7%

AttributesDetails
Study Period2018-2030
Base Year2023
Forecast Period2024-2030
Historical Period2018-2023
UnitValue (USD Million)
Customization ScopeAvail customization with purchase of this report. Add or modify country, region & or narrow down segments in the final scope subject to feasibility


Influencing Trend:
Technological Advancement in Cognitive Automation of Help Desks and Emergence of IoT Sensors

Market Growth Drivers:
Emergence of Consumer-Centric Practices in the Business-To-Consumer (B2C) and Increasing Demand for Help Desk Software due to growing Number of Tickets

Challenges:
Rising Data Security Concerns and Complex Set of Standards and Regulations by Government

Restraints:
Huge Investment in Installing and Maintaining the Software and Risk of Managing Shadow IT

Opportunities:
Rising Opportunities in Emerging Economies

Competitive Landscape:
The demand for Help Desk Software is increasing. Businesses in this sector face global competition from market leaders who control a large share of the market. Companies are differentiating their products from competition by employing environmentally friendly materials and manufacturing techniques. The Leading Players are engaging in strategic global expansion to maintain their Market Position. Players are expected to focus on the creation of new compounds, which would likely drive the worldwide market forward over the forecast period.
Some of the key players profiled in the report are Salesforce (United States), IBM (United States), Atlassian (Australia), TOPdesk (Netherlands), Freshworks (United States), Zoho Corporation (India), Spiceworks (United States), Kayako (United Kingdom), SolarWinds (United States) and SysAid (Israel). Additionally, following companies can also be profiled that are part of our coverage like Bitrix24 (United States), Issuetrak (United States) and Zendesk (United States). Analyst at AMA Research see United States Players to retain maximum share of Global Help Desk Software market by 2030. Considering Market by End Use Verticals, the sub-segment i.e. Government will boost the Help Desk Software market. Considering Market by Type, the sub-segment i.e. Cloud – Based will boost the Help Desk Software market. Considering Market by Features, the sub-segment i.e. Automated Ticketing System and Ticket Routing will boost the Help Desk Software market. Considering Market by Enterprise Size, the sub-segment i.e. Large Enterprise will boost the Help Desk Software market.

Latest Market Insights:


On February 21, 2024, SysAid launched its new AI-powered virtual support agent, "Genie". Genie utilizes natural language processing to answer customer inquiries, automate routine tasks, and escalate complex issues to human agents.

What Can be Explored with the Help Desk Software Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global Help Desk Software Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in Help Desk Software
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Help Desk Software market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Help Desk Software market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Venture and Capitalist, New entrants/investors, Analysts and Strategic Business Partners, Government and End-use industries.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Report Objectives / Segmentation Covered

By End Use Verticals
  • Government
  • Health Care
  • Education
  • Manufacturing
  • Banks
  • Shipping and Transport

By Type
  • Cloud – Based
  • Self - Hosted
  • Enterprise
  • Open - Source

By Features
  • Automated Ticketing System and Ticket Routing
  • Self-Service Portal
  • Live Chat
  • Incident Management
  • Asset Management
  • Reports & Analytics
  • Others

By Enterprise Size
  • Large Enterprise
  • Small or Medium Enterprise (SMEs)

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Emergence of Consumer-Centric Practices in the Business-To-Consumer (B2C)
      • 3.2.2. Increasing Demand for Help Desk Software due to growing Number of Tickets
    • 3.3. Market Challenges
      • 3.3.1. Rising Data Security Concerns
      • 3.3.2. Complex Set of Standards and Regulations by Government
    • 3.4. Market Trends
      • 3.4.1. Technological Advancement in Cognitive Automation of Help Desks
      • 3.4.2. Emergence of IoT Sensors
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Help Desk Software, by End Use Verticals, Type, Features, Enterprise Size and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Help Desk Software (Value)
      • 5.2.1. Global Help Desk Software by: Type (Value)
        • 5.2.1.1. Cloud – Based
        • 5.2.1.2. Self - Hosted
        • 5.2.1.3. Enterprise
        • 5.2.1.4. Open - Source
      • 5.2.2. Global Help Desk Software by: End Use Verticals (Value)
        • 5.2.2.1. Government
        • 5.2.2.2. Health Care
        • 5.2.2.3. Education
        • 5.2.2.4. Manufacturing
        • 5.2.2.5. Banks
        • 5.2.2.6. Shipping and Transport
      • 5.2.3. Global Help Desk Software by: Type (Value)
        • 5.2.3.1. Cloud – Based
        • 5.2.3.2. Self - Hosted
        • 5.2.3.3. Enterprise
        • 5.2.3.4. Open - Source
      • 5.2.4. Global Help Desk Software by: Features (Value)
        • 5.2.4.1. Automated Ticketing System and Ticket Routing
        • 5.2.4.2. Self-Service Portal
        • 5.2.4.3. Live Chat
        • 5.2.4.4. Incident Management
        • 5.2.4.5. Asset Management
        • 5.2.4.6. Reports & Analytics
        • 5.2.4.7. Others
      • 5.2.5. Global Help Desk Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Help Desk Software (Price)
  • 6. Help Desk Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. IBM (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Atlassian (Australia)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. TOPdesk (Netherlands)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Freshworks (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Zoho Corporation (India)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Spiceworks (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Kayako (United Kingdom)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. SolarWinds (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. SysAid (Israel)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Help Desk Software Sale, by End Use Verticals, Type, Features, Enterprise Size and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Help Desk Software (Value)
      • 7.2.1. Global Help Desk Software by: Type (Value)
        • 7.2.1.1. Cloud – Based
        • 7.2.1.2. Self - Hosted
        • 7.2.1.3. Enterprise
        • 7.2.1.4. Open - Source
      • 7.2.2. Global Help Desk Software by: End Use Verticals (Value)
        • 7.2.2.1. Government
        • 7.2.2.2. Health Care
        • 7.2.2.3. Education
        • 7.2.2.4. Manufacturing
        • 7.2.2.5. Banks
        • 7.2.2.6. Shipping and Transport
      • 7.2.3. Global Help Desk Software by: Type (Value)
        • 7.2.3.1. Cloud – Based
        • 7.2.3.2. Self - Hosted
        • 7.2.3.3. Enterprise
        • 7.2.3.4. Open - Source
      • 7.2.4. Global Help Desk Software by: Features (Value)
        • 7.2.4.1. Automated Ticketing System and Ticket Routing
        • 7.2.4.2. Self-Service Portal
        • 7.2.4.3. Live Chat
        • 7.2.4.4. Incident Management
        • 7.2.4.5. Asset Management
        • 7.2.4.6. Reports & Analytics
        • 7.2.4.7. Others
      • 7.2.5. Global Help Desk Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Help Desk Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Help Desk Software: by Type(USD Million)
  • Table 2. Help Desk Software Cloud – Based , by Region USD Million (2018-2023)
  • Table 3. Help Desk Software Self - Hosted , by Region USD Million (2018-2023)
  • Table 4. Help Desk Software Enterprise , by Region USD Million (2018-2023)
  • Table 5. Help Desk Software Open - Source , by Region USD Million (2018-2023)
  • Table 6. Help Desk Software: by End Use Verticals(USD Million)
  • Table 7. Help Desk Software Government , by Region USD Million (2018-2023)
  • Table 8. Help Desk Software Health Care , by Region USD Million (2018-2023)
  • Table 9. Help Desk Software Education , by Region USD Million (2018-2023)
  • Table 10. Help Desk Software Manufacturing , by Region USD Million (2018-2023)
  • Table 11. Help Desk Software Banks , by Region USD Million (2018-2023)
  • Table 12. Help Desk Software Shipping and Transport , by Region USD Million (2018-2023)
  • Table 13. Help Desk Software: by Type(USD Million)
  • Table 14. Help Desk Software Cloud – Based , by Region USD Million (2018-2023)
  • Table 15. Help Desk Software Self - Hosted , by Region USD Million (2018-2023)
  • Table 16. Help Desk Software Enterprise , by Region USD Million (2018-2023)
  • Table 17. Help Desk Software Open - Source , by Region USD Million (2018-2023)
  • Table 18. Help Desk Software: by Features(USD Million)
  • Table 19. Help Desk Software Automated Ticketing System and Ticket Routing , by Region USD Million (2018-2023)
  • Table 20. Help Desk Software Self-Service Portal , by Region USD Million (2018-2023)
  • Table 21. Help Desk Software Live Chat , by Region USD Million (2018-2023)
  • Table 22. Help Desk Software Incident Management , by Region USD Million (2018-2023)
  • Table 23. Help Desk Software Asset Management , by Region USD Million (2018-2023)
  • Table 24. Help Desk Software Reports & Analytics , by Region USD Million (2018-2023)
  • Table 25. Help Desk Software Others , by Region USD Million (2018-2023)
  • Table 26. South America Help Desk Software, by Country USD Million (2018-2023)
  • Table 27. South America Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 28. South America Help Desk Software, by Type USD Million (2018-2023)
  • Table 29. South America Help Desk Software, by Features USD Million (2018-2023)
  • Table 30. South America Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 31. Brazil Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 32. Brazil Help Desk Software, by Type USD Million (2018-2023)
  • Table 33. Brazil Help Desk Software, by Features USD Million (2018-2023)
  • Table 34. Brazil Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 35. Argentina Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 36. Argentina Help Desk Software, by Type USD Million (2018-2023)
  • Table 37. Argentina Help Desk Software, by Features USD Million (2018-2023)
  • Table 38. Argentina Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 39. Rest of South America Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 40. Rest of South America Help Desk Software, by Type USD Million (2018-2023)
  • Table 41. Rest of South America Help Desk Software, by Features USD Million (2018-2023)
  • Table 42. Rest of South America Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 43. Asia Pacific Help Desk Software, by Country USD Million (2018-2023)
  • Table 44. Asia Pacific Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 45. Asia Pacific Help Desk Software, by Type USD Million (2018-2023)
  • Table 46. Asia Pacific Help Desk Software, by Features USD Million (2018-2023)
  • Table 47. Asia Pacific Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 48. China Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 49. China Help Desk Software, by Type USD Million (2018-2023)
  • Table 50. China Help Desk Software, by Features USD Million (2018-2023)
  • Table 51. China Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 52. Japan Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 53. Japan Help Desk Software, by Type USD Million (2018-2023)
  • Table 54. Japan Help Desk Software, by Features USD Million (2018-2023)
  • Table 55. Japan Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 56. India Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 57. India Help Desk Software, by Type USD Million (2018-2023)
  • Table 58. India Help Desk Software, by Features USD Million (2018-2023)
  • Table 59. India Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 60. South Korea Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 61. South Korea Help Desk Software, by Type USD Million (2018-2023)
  • Table 62. South Korea Help Desk Software, by Features USD Million (2018-2023)
  • Table 63. South Korea Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 64. Taiwan Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 65. Taiwan Help Desk Software, by Type USD Million (2018-2023)
  • Table 66. Taiwan Help Desk Software, by Features USD Million (2018-2023)
  • Table 67. Taiwan Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 68. Australia Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 69. Australia Help Desk Software, by Type USD Million (2018-2023)
  • Table 70. Australia Help Desk Software, by Features USD Million (2018-2023)
  • Table 71. Australia Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 72. Rest of Asia-Pacific Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 73. Rest of Asia-Pacific Help Desk Software, by Type USD Million (2018-2023)
  • Table 74. Rest of Asia-Pacific Help Desk Software, by Features USD Million (2018-2023)
  • Table 75. Rest of Asia-Pacific Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 76. Europe Help Desk Software, by Country USD Million (2018-2023)
  • Table 77. Europe Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 78. Europe Help Desk Software, by Type USD Million (2018-2023)
  • Table 79. Europe Help Desk Software, by Features USD Million (2018-2023)
  • Table 80. Europe Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 81. Germany Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 82. Germany Help Desk Software, by Type USD Million (2018-2023)
  • Table 83. Germany Help Desk Software, by Features USD Million (2018-2023)
  • Table 84. Germany Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 85. France Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 86. France Help Desk Software, by Type USD Million (2018-2023)
  • Table 87. France Help Desk Software, by Features USD Million (2018-2023)
  • Table 88. France Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 89. Italy Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 90. Italy Help Desk Software, by Type USD Million (2018-2023)
  • Table 91. Italy Help Desk Software, by Features USD Million (2018-2023)
  • Table 92. Italy Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 93. United Kingdom Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 94. United Kingdom Help Desk Software, by Type USD Million (2018-2023)
  • Table 95. United Kingdom Help Desk Software, by Features USD Million (2018-2023)
  • Table 96. United Kingdom Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 97. Netherlands Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 98. Netherlands Help Desk Software, by Type USD Million (2018-2023)
  • Table 99. Netherlands Help Desk Software, by Features USD Million (2018-2023)
  • Table 100. Netherlands Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 101. Rest of Europe Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 102. Rest of Europe Help Desk Software, by Type USD Million (2018-2023)
  • Table 103. Rest of Europe Help Desk Software, by Features USD Million (2018-2023)
  • Table 104. Rest of Europe Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 105. MEA Help Desk Software, by Country USD Million (2018-2023)
  • Table 106. MEA Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 107. MEA Help Desk Software, by Type USD Million (2018-2023)
  • Table 108. MEA Help Desk Software, by Features USD Million (2018-2023)
  • Table 109. MEA Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 110. Middle East Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 111. Middle East Help Desk Software, by Type USD Million (2018-2023)
  • Table 112. Middle East Help Desk Software, by Features USD Million (2018-2023)
  • Table 113. Middle East Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 114. Africa Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 115. Africa Help Desk Software, by Type USD Million (2018-2023)
  • Table 116. Africa Help Desk Software, by Features USD Million (2018-2023)
  • Table 117. Africa Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 118. North America Help Desk Software, by Country USD Million (2018-2023)
  • Table 119. North America Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 120. North America Help Desk Software, by Type USD Million (2018-2023)
  • Table 121. North America Help Desk Software, by Features USD Million (2018-2023)
  • Table 122. North America Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 123. United States Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 124. United States Help Desk Software, by Type USD Million (2018-2023)
  • Table 125. United States Help Desk Software, by Features USD Million (2018-2023)
  • Table 126. United States Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 127. Canada Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 128. Canada Help Desk Software, by Type USD Million (2018-2023)
  • Table 129. Canada Help Desk Software, by Features USD Million (2018-2023)
  • Table 130. Canada Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 131. Mexico Help Desk Software, by End Use Verticals USD Million (2018-2023)
  • Table 132. Mexico Help Desk Software, by Type USD Million (2018-2023)
  • Table 133. Mexico Help Desk Software, by Features USD Million (2018-2023)
  • Table 134. Mexico Help Desk Software, by Enterprise Size USD Million (2018-2023)
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Company Basic Information, Sales Area and Its Competitors
  • Table 145. Help Desk Software: by Type(USD Million)
  • Table 146. Help Desk Software Cloud – Based , by Region USD Million (2025-2030)
  • Table 147. Help Desk Software Self - Hosted , by Region USD Million (2025-2030)
  • Table 148. Help Desk Software Enterprise , by Region USD Million (2025-2030)
  • Table 149. Help Desk Software Open - Source , by Region USD Million (2025-2030)
  • Table 150. Help Desk Software: by End Use Verticals(USD Million)
  • Table 151. Help Desk Software Government , by Region USD Million (2025-2030)
  • Table 152. Help Desk Software Health Care , by Region USD Million (2025-2030)
  • Table 153. Help Desk Software Education , by Region USD Million (2025-2030)
  • Table 154. Help Desk Software Manufacturing , by Region USD Million (2025-2030)
  • Table 155. Help Desk Software Banks , by Region USD Million (2025-2030)
  • Table 156. Help Desk Software Shipping and Transport , by Region USD Million (2025-2030)
  • Table 157. Help Desk Software: by Type(USD Million)
  • Table 158. Help Desk Software Cloud – Based , by Region USD Million (2025-2030)
  • Table 159. Help Desk Software Self - Hosted , by Region USD Million (2025-2030)
  • Table 160. Help Desk Software Enterprise , by Region USD Million (2025-2030)
  • Table 161. Help Desk Software Open - Source , by Region USD Million (2025-2030)
  • Table 162. Help Desk Software: by Features(USD Million)
  • Table 163. Help Desk Software Automated Ticketing System and Ticket Routing , by Region USD Million (2025-2030)
  • Table 164. Help Desk Software Self-Service Portal , by Region USD Million (2025-2030)
  • Table 165. Help Desk Software Live Chat , by Region USD Million (2025-2030)
  • Table 166. Help Desk Software Incident Management , by Region USD Million (2025-2030)
  • Table 167. Help Desk Software Asset Management , by Region USD Million (2025-2030)
  • Table 168. Help Desk Software Reports & Analytics , by Region USD Million (2025-2030)
  • Table 169. Help Desk Software Others , by Region USD Million (2025-2030)
  • Table 170. South America Help Desk Software, by Country USD Million (2025-2030)
  • Table 171. South America Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 172. South America Help Desk Software, by Type USD Million (2025-2030)
  • Table 173. South America Help Desk Software, by Features USD Million (2025-2030)
  • Table 174. South America Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 175. Brazil Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 176. Brazil Help Desk Software, by Type USD Million (2025-2030)
  • Table 177. Brazil Help Desk Software, by Features USD Million (2025-2030)
  • Table 178. Brazil Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 179. Argentina Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 180. Argentina Help Desk Software, by Type USD Million (2025-2030)
  • Table 181. Argentina Help Desk Software, by Features USD Million (2025-2030)
  • Table 182. Argentina Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 183. Rest of South America Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 184. Rest of South America Help Desk Software, by Type USD Million (2025-2030)
  • Table 185. Rest of South America Help Desk Software, by Features USD Million (2025-2030)
  • Table 186. Rest of South America Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 187. Asia Pacific Help Desk Software, by Country USD Million (2025-2030)
  • Table 188. Asia Pacific Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 189. Asia Pacific Help Desk Software, by Type USD Million (2025-2030)
  • Table 190. Asia Pacific Help Desk Software, by Features USD Million (2025-2030)
  • Table 191. Asia Pacific Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 192. China Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 193. China Help Desk Software, by Type USD Million (2025-2030)
  • Table 194. China Help Desk Software, by Features USD Million (2025-2030)
  • Table 195. China Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 196. Japan Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 197. Japan Help Desk Software, by Type USD Million (2025-2030)
  • Table 198. Japan Help Desk Software, by Features USD Million (2025-2030)
  • Table 199. Japan Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 200. India Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 201. India Help Desk Software, by Type USD Million (2025-2030)
  • Table 202. India Help Desk Software, by Features USD Million (2025-2030)
  • Table 203. India Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 204. South Korea Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 205. South Korea Help Desk Software, by Type USD Million (2025-2030)
  • Table 206. South Korea Help Desk Software, by Features USD Million (2025-2030)
  • Table 207. South Korea Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 208. Taiwan Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 209. Taiwan Help Desk Software, by Type USD Million (2025-2030)
  • Table 210. Taiwan Help Desk Software, by Features USD Million (2025-2030)
  • Table 211. Taiwan Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 212. Australia Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 213. Australia Help Desk Software, by Type USD Million (2025-2030)
  • Table 214. Australia Help Desk Software, by Features USD Million (2025-2030)
  • Table 215. Australia Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 216. Rest of Asia-Pacific Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 217. Rest of Asia-Pacific Help Desk Software, by Type USD Million (2025-2030)
  • Table 218. Rest of Asia-Pacific Help Desk Software, by Features USD Million (2025-2030)
  • Table 219. Rest of Asia-Pacific Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 220. Europe Help Desk Software, by Country USD Million (2025-2030)
  • Table 221. Europe Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 222. Europe Help Desk Software, by Type USD Million (2025-2030)
  • Table 223. Europe Help Desk Software, by Features USD Million (2025-2030)
  • Table 224. Europe Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 225. Germany Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 226. Germany Help Desk Software, by Type USD Million (2025-2030)
  • Table 227. Germany Help Desk Software, by Features USD Million (2025-2030)
  • Table 228. Germany Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 229. France Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 230. France Help Desk Software, by Type USD Million (2025-2030)
  • Table 231. France Help Desk Software, by Features USD Million (2025-2030)
  • Table 232. France Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 233. Italy Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 234. Italy Help Desk Software, by Type USD Million (2025-2030)
  • Table 235. Italy Help Desk Software, by Features USD Million (2025-2030)
  • Table 236. Italy Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 237. United Kingdom Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 238. United Kingdom Help Desk Software, by Type USD Million (2025-2030)
  • Table 239. United Kingdom Help Desk Software, by Features USD Million (2025-2030)
  • Table 240. United Kingdom Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 241. Netherlands Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 242. Netherlands Help Desk Software, by Type USD Million (2025-2030)
  • Table 243. Netherlands Help Desk Software, by Features USD Million (2025-2030)
  • Table 244. Netherlands Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 245. Rest of Europe Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 246. Rest of Europe Help Desk Software, by Type USD Million (2025-2030)
  • Table 247. Rest of Europe Help Desk Software, by Features USD Million (2025-2030)
  • Table 248. Rest of Europe Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 249. MEA Help Desk Software, by Country USD Million (2025-2030)
  • Table 250. MEA Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 251. MEA Help Desk Software, by Type USD Million (2025-2030)
  • Table 252. MEA Help Desk Software, by Features USD Million (2025-2030)
  • Table 253. MEA Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 254. Middle East Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 255. Middle East Help Desk Software, by Type USD Million (2025-2030)
  • Table 256. Middle East Help Desk Software, by Features USD Million (2025-2030)
  • Table 257. Middle East Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 258. Africa Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 259. Africa Help Desk Software, by Type USD Million (2025-2030)
  • Table 260. Africa Help Desk Software, by Features USD Million (2025-2030)
  • Table 261. Africa Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 262. North America Help Desk Software, by Country USD Million (2025-2030)
  • Table 263. North America Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 264. North America Help Desk Software, by Type USD Million (2025-2030)
  • Table 265. North America Help Desk Software, by Features USD Million (2025-2030)
  • Table 266. North America Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 267. United States Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 268. United States Help Desk Software, by Type USD Million (2025-2030)
  • Table 269. United States Help Desk Software, by Features USD Million (2025-2030)
  • Table 270. United States Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 271. Canada Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 272. Canada Help Desk Software, by Type USD Million (2025-2030)
  • Table 273. Canada Help Desk Software, by Features USD Million (2025-2030)
  • Table 274. Canada Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 275. Mexico Help Desk Software, by End Use Verticals USD Million (2025-2030)
  • Table 276. Mexico Help Desk Software, by Type USD Million (2025-2030)
  • Table 277. Mexico Help Desk Software, by Features USD Million (2025-2030)
  • Table 278. Mexico Help Desk Software, by Enterprise Size USD Million (2025-2030)
  • Table 279. Research Programs/Design for This Report
  • Table 280. Key Data Information from Secondary Sources
  • Table 281. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Help Desk Software: by Type USD Million (2018-2023)
  • Figure 5. Global Help Desk Software: by End Use Verticals USD Million (2018-2023)
  • Figure 6. Global Help Desk Software: by Type USD Million (2018-2023)
  • Figure 7. Global Help Desk Software: by Features USD Million (2018-2023)
  • Figure 8. South America Help Desk Software Share (%), by Country
  • Figure 9. Asia Pacific Help Desk Software Share (%), by Country
  • Figure 10. Europe Help Desk Software Share (%), by Country
  • Figure 11. MEA Help Desk Software Share (%), by Country
  • Figure 12. North America Help Desk Software Share (%), by Country
  • Figure 13. Global Help Desk Software share by Players 2023 (%)
  • Figure 14. Global Help Desk Software share by Players (Top 3) 2023(%)
  • Figure 15. Global Help Desk Software share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 18. Salesforce (United States) Revenue: by Geography 2023
  • Figure 19. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 20. IBM (United States) Revenue: by Geography 2023
  • Figure 21. Atlassian (Australia) Revenue, Net Income and Gross profit
  • Figure 22. Atlassian (Australia) Revenue: by Geography 2023
  • Figure 23. TOPdesk (Netherlands) Revenue, Net Income and Gross profit
  • Figure 24. TOPdesk (Netherlands) Revenue: by Geography 2023
  • Figure 25. Freshworks (United States) Revenue, Net Income and Gross profit
  • Figure 26. Freshworks (United States) Revenue: by Geography 2023
  • Figure 27. Zoho Corporation (India) Revenue, Net Income and Gross profit
  • Figure 28. Zoho Corporation (India) Revenue: by Geography 2023
  • Figure 29. Spiceworks (United States) Revenue, Net Income and Gross profit
  • Figure 30. Spiceworks (United States) Revenue: by Geography 2023
  • Figure 31. Kayako (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 32. Kayako (United Kingdom) Revenue: by Geography 2023
  • Figure 33. SolarWinds (United States) Revenue, Net Income and Gross profit
  • Figure 34. SolarWinds (United States) Revenue: by Geography 2023
  • Figure 35. SysAid (Israel) Revenue, Net Income and Gross profit
  • Figure 36. SysAid (Israel) Revenue: by Geography 2023
  • Figure 37. Global Help Desk Software: by Type USD Million (2025-2030)
  • Figure 38. Global Help Desk Software: by End Use Verticals USD Million (2025-2030)
  • Figure 39. Global Help Desk Software: by Type USD Million (2025-2030)
  • Figure 40. Global Help Desk Software: by Features USD Million (2025-2030)
  • Figure 41. South America Help Desk Software Share (%), by Country
  • Figure 42. Asia Pacific Help Desk Software Share (%), by Country
  • Figure 43. Europe Help Desk Software Share (%), by Country
  • Figure 44. MEA Help Desk Software Share (%), by Country
  • Figure 45. North America Help Desk Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Salesforce (United States)
  • IBM (United States)
  • Atlassian (Australia)
  • TOPdesk (Netherlands)
  • Freshworks (United States)
  • Zoho Corporation (India)
  • Spiceworks (United States)
  • Kayako (United Kingdom)
  • SolarWinds (United States)
  • SysAid (Israel)
Additional players considered in the study are as follows:
Bitrix24 (United States) , Issuetrak (United States) , Zendesk (United States)
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Key Highlights of Report


Mar 2024 220 Pages 52 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Help Desk Software research Quantitative research analysis
Global Help Desk Software research Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

Top performing companies in the Global Help Desk Software market are Salesforce (United States), IBM (United States), Atlassian (Australia), TOPdesk (Netherlands), Freshworks (United States), Zoho Corporation (India), Spiceworks (United States), Kayako (United Kingdom), SolarWinds (United States) and SysAid (Israel), to name a few.
"Technological Advancement in Cognitive Automation of Help Desks " is seen as one of major influencing trends for Help Desk Software Market during projected period 2023-2030.

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