Customer Journey Analytics Comprehensive Study by Type (Software, Services (Managed services, Professional services, Support and maintenance services, Consulting services)), Application (Customer Behavioral Analysis, Customer Churn Analysis, Customer Segmentation and Targeting, Product Management, Campaign Management, Brand Management, Others), End Use Verticals (BFSI, Retail and eCommerce, Manufacturing, Telecommunications and IT, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Automotive and Transportation, Government and Defense, Healthcare and Life Sciences, Others), Organization Size (Small and Medium-Sized Enterprises (SMEs), Large enterprises), Deployment (Cloud-based, On-premises), Pricing Type (Monthly Subscription, Annual Subscription, One-Time License), Touchpoint (Social media, Call center, Web, Mobile, Email, Branch/store, Others) Players and Region - Global Market Outlook to 2027

Customer Journey Analytics Market by XX Submarkets | Forecast Years 2022-2027  

  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Customer Journey Analytics?
Customer journey analytics is defined as the process of tracking and analyzing the way customers use combinations of channels to interact with an organization and covers all channels present and future which interface directly with customers. It gives marketers and customer experience to understand and engage with individual customers at a personal level, at scale. Organizations can discover the most important customer journeys and prioritize those opportunities that significantly impact business goals like increasing revenue, reducing churn and improving customer experience by analyzing millions of data points in real-time.

The market study is broken down by Type (Software and Services (Managed services, Professional services, Support and maintenance services, Consulting services)), by Application (Customer Behavioral Analysis, Customer Churn Analysis, Customer Segmentation and Targeting, Product Management, Campaign Management, Brand Management and Others) and major geographies with country level break-up.

The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies.The Players having a strong hold in the market are IBM, Salesforce.com, Inc., Adobe Systems Incorporated, and SAP SE. Analysts at AMA Research estimates that Players from United States and European will contribute to the maximum growth of Global Customer Journey Analytics market throughout the predicted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

IBM (United States), Salesforce.com, Inc. (United States), Adobe Systems Incorporated (United States), SAP SE (Germany), NICE Ltd. (Israel), Verint Systems Inc. (United States), Pointillist (Luxembourg), ClickFox (United States), Quadient (Switzerland) and Kitewheel (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Servion Global Solutions Ltd. (India) and CallMiner, Inc. (United States).

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Customer Journey Analytics market by Type, Application and Region.

On the basis of geography, the market of Customer Journey Analytics has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by End Use Verticals, the sub-segment i.e. BFSI will boost the Customer Journey Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Organization Size, the sub-segment i.e. Small and Medium-Sized Enterprises (SMEs) will boost the Customer Journey Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment, the sub-segment i.e. Cloud-based will boost the Customer Journey Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Pricing Type, the sub-segment i.e. Monthly Subscription will boost the Customer Journey Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Touchpoint, the sub-segment i.e. Social media will boost the Customer Journey Analytics market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

On 13th June 2018, Salesforce has announced new innovations across marketing, commerce, and service enabling brands worldwide to deliver smarter, more personalized and connected customer experiences. In addition, Salesforce and Google continued to deliver on their strategic partnership with new integrations between Salesforce Marketing Cloud and Google Analytics 360 becoming available.


Market Trend
  • Rising use of Big Data and Analytics Techniques in Various Organizations


Opportunities
  • Growing Focus on Virtual Touchpoints
  • Rising Need for Insights to Predict Customer Intents

Restraints
  • Complicated Data Synchronization

Challenges
  • Issue Related with Data Security and Data Privacy


Key Target Audience
Customer Journey Analytics Providers, Potential Technology Investors, Regulatory & Government Bodies, Downstream Vendors, End Users and Other

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand company’s positioning regarding market value, volume and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.

Report Objectives / Segmentation Covered

By Type
  • Software
  • Services (Managed services, Professional services, Support and maintenance services, Consulting services)
By Application
  • Customer Behavioral Analysis
  • Customer Churn Analysis
  • Customer Segmentation and Targeting
  • Product Management
  • Campaign Management
  • Brand Management
  • Others
By End Use Verticals
  • BFSI
  • Retail and eCommerce
  • Manufacturing
  • Telecommunications and IT
  • Energy and Utilities
  • Media and Entertainment
  • Travel and Hospitality
  • Automotive and Transportation
  • Government and Defense
  • Healthcare and Life Sciences
  • Others

By Organization Size
  • Small and Medium-Sized Enterprises (SMEs)
  • Large enterprises

By Deployment
  • Cloud-based
  • On-premises

By Pricing Type
  • Monthly Subscription
  • Annual Subscription
  • One-Time License

By Touchpoint
  • Social media
  • Call center
  • Web
  • Mobile
  • Email
  • Branch/store
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Challenges
      • 3.2.1. Issue Related with Data Security and Data Privacy
    • 3.3. Market Trends
      • 3.3.1. Rising use of Big Data and Analytics Techniques in Various Organizations
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Journey Analytics, by Type, Application, End Use Verticals, Organization Size, Deployment, Pricing Type, Touchpoint and Region (value and price ) (2016-2021)
    • 5.1. Introduction
    • 5.2. Global Customer Journey Analytics (Value)
      • 5.2.1. Global Customer Journey Analytics by: Type (Value)
        • 5.2.1.1. Software
        • 5.2.1.2. Services (Managed services, Professional services, Support and maintenance services, Consulting services)
      • 5.2.2. Global Customer Journey Analytics by: Application (Value)
        • 5.2.2.1. Customer Behavioral Analysis
        • 5.2.2.2. Customer Churn Analysis
        • 5.2.2.3. Customer Segmentation and Targeting
        • 5.2.2.4. Product Management
        • 5.2.2.5. Campaign Management
        • 5.2.2.6. Brand Management
        • 5.2.2.7. Others
      • 5.2.3. Global Customer Journey Analytics by: End Use Verticals (Value)
        • 5.2.3.1. BFSI
        • 5.2.3.2. Retail and eCommerce
        • 5.2.3.3. Manufacturing
        • 5.2.3.4. Telecommunications and IT
        • 5.2.3.5. Energy and Utilities
        • 5.2.3.6. Media and Entertainment
        • 5.2.3.7. Travel and Hospitality
        • 5.2.3.8. Automotive and Transportation
        • 5.2.3.9. Government and Defense
        • 5.2.3.10. Healthcare and Life Sciences
        • 5.2.3.11. Others
      • 5.2.4. Global Customer Journey Analytics by: Organization Size (Value)
        • 5.2.4.1. Small and Medium-Sized Enterprises (SMEs)
        • 5.2.4.2. Large enterprises
      • 5.2.5. Global Customer Journey Analytics by: Deployment (Value)
        • 5.2.5.1. Cloud-based
        • 5.2.5.2. On-premises
      • 5.2.6. Global Customer Journey Analytics by: Pricing Type (Value)
        • 5.2.6.1. Monthly Subscription
        • 5.2.6.2. Annual Subscription
        • 5.2.6.3. One-Time License
      • 5.2.7. Global Customer Journey Analytics by: Touchpoint (Value)
        • 5.2.7.1. Social media
        • 5.2.7.2. Call center
        • 5.2.7.3. Web
        • 5.2.7.4. Mobile
        • 5.2.7.5. Email
        • 5.2.7.6. Branch/store
        • 5.2.7.7. Others
      • 5.2.8. Global Customer Journey Analytics Region
        • 5.2.8.1. South America
          • 5.2.8.1.1. Brazil
          • 5.2.8.1.2. Argentina
          • 5.2.8.1.3. Rest of South America
        • 5.2.8.2. Asia Pacific
          • 5.2.8.2.1. China
          • 5.2.8.2.2. Japan
          • 5.2.8.2.3. India
          • 5.2.8.2.4. South Korea
          • 5.2.8.2.5. Taiwan
          • 5.2.8.2.6. Australia
          • 5.2.8.2.7. Rest of Asia-Pacific
        • 5.2.8.3. Europe
          • 5.2.8.3.1. Germany
          • 5.2.8.3.2. France
          • 5.2.8.3.3. Italy
          • 5.2.8.3.4. United Kingdom
          • 5.2.8.3.5. Netherlands
          • 5.2.8.3.6. Rest of Europe
        • 5.2.8.4. MEA
          • 5.2.8.4.1. Middle East
          • 5.2.8.4.2. Africa
        • 5.2.8.5. North America
          • 5.2.8.5.1. United States
          • 5.2.8.5.2. Canada
          • 5.2.8.5.3. Mexico
    • 5.3. Global Customer Journey Analytics (Price)
      • 5.3.1. Global Customer Journey Analytics by: Type (Price)
  • 6. Customer Journey Analytics: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. IBM (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Salesforce.com, Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Adobe Systems Incorporated (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. SAP SE (Germany)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. NICE Ltd. (Israel)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Verint Systems Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Pointillist (Luxembourg)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. ClickFox (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Quadient (Switzerland)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Kitewheel (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Journey Analytics Sale, by Type, Application, End Use Verticals, Organization Size, Deployment, Pricing Type, Touchpoint and Region (value and price ) (2022-2027)
    • 7.1. Introduction
    • 7.2. Global Customer Journey Analytics (Value)
      • 7.2.1. Global Customer Journey Analytics by: Type (Value)
        • 7.2.1.1. Software
        • 7.2.1.2. Services (Managed services, Professional services, Support and maintenance services, Consulting services)
      • 7.2.2. Global Customer Journey Analytics by: Application (Value)
        • 7.2.2.1. Customer Behavioral Analysis
        • 7.2.2.2. Customer Churn Analysis
        • 7.2.2.3. Customer Segmentation and Targeting
        • 7.2.2.4. Product Management
        • 7.2.2.5. Campaign Management
        • 7.2.2.6. Brand Management
        • 7.2.2.7. Others
      • 7.2.3. Global Customer Journey Analytics by: End Use Verticals (Value)
        • 7.2.3.1. BFSI
        • 7.2.3.2. Retail and eCommerce
        • 7.2.3.3. Manufacturing
        • 7.2.3.4. Telecommunications and IT
        • 7.2.3.5. Energy and Utilities
        • 7.2.3.6. Media and Entertainment
        • 7.2.3.7. Travel and Hospitality
        • 7.2.3.8. Automotive and Transportation
        • 7.2.3.9. Government and Defense
        • 7.2.3.10. Healthcare and Life Sciences
        • 7.2.3.11. Others
      • 7.2.4. Global Customer Journey Analytics by: Organization Size (Value)
        • 7.2.4.1. Small and Medium-Sized Enterprises (SMEs)
        • 7.2.4.2. Large enterprises
      • 7.2.5. Global Customer Journey Analytics by: Deployment (Value)
        • 7.2.5.1. Cloud-based
        • 7.2.5.2. On-premises
      • 7.2.6. Global Customer Journey Analytics by: Pricing Type (Value)
        • 7.2.6.1. Monthly Subscription
        • 7.2.6.2. Annual Subscription
        • 7.2.6.3. One-Time License
      • 7.2.7. Global Customer Journey Analytics by: Touchpoint (Value)
        • 7.2.7.1. Social media
        • 7.2.7.2. Call center
        • 7.2.7.3. Web
        • 7.2.7.4. Mobile
        • 7.2.7.5. Email
        • 7.2.7.6. Branch/store
        • 7.2.7.7. Others
      • 7.2.8. Global Customer Journey Analytics Region
        • 7.2.8.1. South America
          • 7.2.8.1.1. Brazil
          • 7.2.8.1.2. Argentina
          • 7.2.8.1.3. Rest of South America
        • 7.2.8.2. Asia Pacific
          • 7.2.8.2.1. China
          • 7.2.8.2.2. Japan
          • 7.2.8.2.3. India
          • 7.2.8.2.4. South Korea
          • 7.2.8.2.5. Taiwan
          • 7.2.8.2.6. Australia
          • 7.2.8.2.7. Rest of Asia-Pacific
        • 7.2.8.3. Europe
          • 7.2.8.3.1. Germany
          • 7.2.8.3.2. France
          • 7.2.8.3.3. Italy
          • 7.2.8.3.4. United Kingdom
          • 7.2.8.3.5. Netherlands
          • 7.2.8.3.6. Rest of Europe
        • 7.2.8.4. MEA
          • 7.2.8.4.1. Middle East
          • 7.2.8.4.2. Africa
        • 7.2.8.5. North America
          • 7.2.8.5.1. United States
          • 7.2.8.5.2. Canada
          • 7.2.8.5.3. Mexico
    • 7.3. Global Customer Journey Analytics (Price)
      • 7.3.1. Global Customer Journey Analytics by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Journey Analytics: by Type(USD Million)
  • Table 2. Customer Journey Analytics Software , by Region USD Million (2016-2021)
  • Table 3. Customer Journey Analytics Services (Managed services, Professional services, Support and maintenance services, Consulting services) , by Region USD Million (2016-2021)
  • Table 4. Customer Journey Analytics: by Application(USD Million)
  • Table 5. Customer Journey Analytics Customer Behavioral Analysis , by Region USD Million (2016-2021)
  • Table 6. Customer Journey Analytics Customer Churn Analysis , by Region USD Million (2016-2021)
  • Table 7. Customer Journey Analytics Customer Segmentation and Targeting , by Region USD Million (2016-2021)
  • Table 8. Customer Journey Analytics Product Management , by Region USD Million (2016-2021)
  • Table 9. Customer Journey Analytics Campaign Management , by Region USD Million (2016-2021)
  • Table 10. Customer Journey Analytics Brand Management , by Region USD Million (2016-2021)
  • Table 11. Customer Journey Analytics Others , by Region USD Million (2016-2021)
  • Table 12. Customer Journey Analytics: by End Use Verticals(USD Million)
  • Table 13. Customer Journey Analytics BFSI , by Region USD Million (2016-2021)
  • Table 14. Customer Journey Analytics Retail and eCommerce , by Region USD Million (2016-2021)
  • Table 15. Customer Journey Analytics Manufacturing , by Region USD Million (2016-2021)
  • Table 16. Customer Journey Analytics Telecommunications and IT , by Region USD Million (2016-2021)
  • Table 17. Customer Journey Analytics Energy and Utilities , by Region USD Million (2016-2021)
  • Table 18. Customer Journey Analytics Media and Entertainment , by Region USD Million (2016-2021)
  • Table 19. Customer Journey Analytics Travel and Hospitality , by Region USD Million (2016-2021)
  • Table 20. Customer Journey Analytics Automotive and Transportation , by Region USD Million (2016-2021)
  • Table 21. Customer Journey Analytics Government and Defense , by Region USD Million (2016-2021)
  • Table 22. Customer Journey Analytics Healthcare and Life Sciences , by Region USD Million (2016-2021)
  • Table 23. Customer Journey Analytics Others , by Region USD Million (2016-2021)
  • Table 24. Customer Journey Analytics: by Organization Size(USD Million)
  • Table 25. Customer Journey Analytics Small and Medium-Sized Enterprises (SMEs) , by Region USD Million (2016-2021)
  • Table 26. Customer Journey Analytics Large enterprises , by Region USD Million (2016-2021)
  • Table 27. Customer Journey Analytics: by Deployment(USD Million)
  • Table 28. Customer Journey Analytics Cloud-based , by Region USD Million (2016-2021)
  • Table 29. Customer Journey Analytics On-premises , by Region USD Million (2016-2021)
  • Table 30. Customer Journey Analytics: by Pricing Type(USD Million)
  • Table 31. Customer Journey Analytics Monthly Subscription , by Region USD Million (2016-2021)
  • Table 32. Customer Journey Analytics Annual Subscription , by Region USD Million (2016-2021)
  • Table 33. Customer Journey Analytics One-Time License , by Region USD Million (2016-2021)
  • Table 34. Customer Journey Analytics: by Touchpoint(USD Million)
  • Table 35. Customer Journey Analytics Social media , by Region USD Million (2016-2021)
  • Table 36. Customer Journey Analytics Call center , by Region USD Million (2016-2021)
  • Table 37. Customer Journey Analytics Web , by Region USD Million (2016-2021)
  • Table 38. Customer Journey Analytics Mobile , by Region USD Million (2016-2021)
  • Table 39. Customer Journey Analytics Email , by Region USD Million (2016-2021)
  • Table 40. Customer Journey Analytics Branch/store , by Region USD Million (2016-2021)
  • Table 41. Customer Journey Analytics Others , by Region USD Million (2016-2021)
  • Table 42. South America Customer Journey Analytics, by Country USD Million (2016-2021)
  • Table 43. South America Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 44. South America Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 45. South America Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 46. South America Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 47. South America Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 48. South America Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 49. South America Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 50. Brazil Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 51. Brazil Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 52. Brazil Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 53. Brazil Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 54. Brazil Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 55. Brazil Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 56. Brazil Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 57. Argentina Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 58. Argentina Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 59. Argentina Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 60. Argentina Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 61. Argentina Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 62. Argentina Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 63. Argentina Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 64. Rest of South America Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 65. Rest of South America Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 66. Rest of South America Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 67. Rest of South America Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 68. Rest of South America Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 69. Rest of South America Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 70. Rest of South America Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 71. Asia Pacific Customer Journey Analytics, by Country USD Million (2016-2021)
  • Table 72. Asia Pacific Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 73. Asia Pacific Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 74. Asia Pacific Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 75. Asia Pacific Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 76. Asia Pacific Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 77. Asia Pacific Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 78. Asia Pacific Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 79. China Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 80. China Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 81. China Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 82. China Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 83. China Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 84. China Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 85. China Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 86. Japan Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 87. Japan Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 88. Japan Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 89. Japan Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 90. Japan Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 91. Japan Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 92. Japan Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 93. India Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 94. India Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 95. India Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 96. India Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 97. India Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 98. India Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 99. India Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 100. South Korea Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 101. South Korea Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 102. South Korea Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 103. South Korea Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 104. South Korea Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 105. South Korea Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 106. South Korea Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 107. Taiwan Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 108. Taiwan Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 109. Taiwan Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 110. Taiwan Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 111. Taiwan Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 112. Taiwan Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 113. Taiwan Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 114. Australia Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 115. Australia Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 116. Australia Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 117. Australia Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 118. Australia Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 119. Australia Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 120. Australia Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 121. Rest of Asia-Pacific Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 122. Rest of Asia-Pacific Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 123. Rest of Asia-Pacific Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 124. Rest of Asia-Pacific Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 125. Rest of Asia-Pacific Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 126. Rest of Asia-Pacific Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 127. Rest of Asia-Pacific Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 128. Europe Customer Journey Analytics, by Country USD Million (2016-2021)
  • Table 129. Europe Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 130. Europe Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 131. Europe Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 132. Europe Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 133. Europe Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 134. Europe Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 135. Europe Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 136. Germany Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 137. Germany Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 138. Germany Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 139. Germany Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 140. Germany Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 141. Germany Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 142. Germany Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 143. France Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 144. France Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 145. France Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 146. France Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 147. France Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 148. France Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 149. France Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 150. Italy Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 151. Italy Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 152. Italy Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 153. Italy Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 154. Italy Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 155. Italy Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 156. Italy Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 157. United Kingdom Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 158. United Kingdom Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 159. United Kingdom Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 160. United Kingdom Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 161. United Kingdom Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 162. United Kingdom Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 163. United Kingdom Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 164. Netherlands Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 165. Netherlands Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 166. Netherlands Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 167. Netherlands Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 168. Netherlands Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 169. Netherlands Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 170. Netherlands Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 171. Rest of Europe Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 172. Rest of Europe Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 173. Rest of Europe Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 174. Rest of Europe Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 175. Rest of Europe Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 176. Rest of Europe Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 177. Rest of Europe Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 178. MEA Customer Journey Analytics, by Country USD Million (2016-2021)
  • Table 179. MEA Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 180. MEA Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 181. MEA Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 182. MEA Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 183. MEA Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 184. MEA Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 185. MEA Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 186. Middle East Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 187. Middle East Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 188. Middle East Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 189. Middle East Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 190. Middle East Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 191. Middle East Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 192. Middle East Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 193. Africa Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 194. Africa Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 195. Africa Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 196. Africa Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 197. Africa Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 198. Africa Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 199. Africa Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 200. North America Customer Journey Analytics, by Country USD Million (2016-2021)
  • Table 201. North America Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 202. North America Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 203. North America Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 204. North America Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 205. North America Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 206. North America Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 207. North America Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 208. United States Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 209. United States Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 210. United States Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 211. United States Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 212. United States Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 213. United States Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 214. United States Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 215. Canada Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 216. Canada Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 217. Canada Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 218. Canada Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 219. Canada Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 220. Canada Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 221. Canada Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 222. Mexico Customer Journey Analytics, by Type USD Million (2016-2021)
  • Table 223. Mexico Customer Journey Analytics, by Application USD Million (2016-2021)
  • Table 224. Mexico Customer Journey Analytics, by End Use Verticals USD Million (2016-2021)
  • Table 225. Mexico Customer Journey Analytics, by Organization Size USD Million (2016-2021)
  • Table 226. Mexico Customer Journey Analytics, by Deployment USD Million (2016-2021)
  • Table 227. Mexico Customer Journey Analytics, by Pricing Type USD Million (2016-2021)
  • Table 228. Mexico Customer Journey Analytics, by Touchpoint USD Million (2016-2021)
  • Table 229. Customer Journey Analytics: by Type(USD/Units)
  • Table 230. Company Basic Information, Sales Area and Its Competitors
  • Table 231. Company Basic Information, Sales Area and Its Competitors
  • Table 232. Company Basic Information, Sales Area and Its Competitors
  • Table 233. Company Basic Information, Sales Area and Its Competitors
  • Table 234. Company Basic Information, Sales Area and Its Competitors
  • Table 235. Company Basic Information, Sales Area and Its Competitors
  • Table 236. Company Basic Information, Sales Area and Its Competitors
  • Table 237. Company Basic Information, Sales Area and Its Competitors
  • Table 238. Company Basic Information, Sales Area and Its Competitors
  • Table 239. Company Basic Information, Sales Area and Its Competitors
  • Table 240. Customer Journey Analytics: by Type(USD Million)
  • Table 241. Customer Journey Analytics Software , by Region USD Million (2022-2027)
  • Table 242. Customer Journey Analytics Services (Managed services, Professional services, Support and maintenance services, Consulting services) , by Region USD Million (2022-2027)
  • Table 243. Customer Journey Analytics: by Application(USD Million)
  • Table 244. Customer Journey Analytics Customer Behavioral Analysis , by Region USD Million (2022-2027)
  • Table 245. Customer Journey Analytics Customer Churn Analysis , by Region USD Million (2022-2027)
  • Table 246. Customer Journey Analytics Customer Segmentation and Targeting , by Region USD Million (2022-2027)
  • Table 247. Customer Journey Analytics Product Management , by Region USD Million (2022-2027)
  • Table 248. Customer Journey Analytics Campaign Management , by Region USD Million (2022-2027)
  • Table 249. Customer Journey Analytics Brand Management , by Region USD Million (2022-2027)
  • Table 250. Customer Journey Analytics Others , by Region USD Million (2022-2027)
  • Table 251. Customer Journey Analytics: by End Use Verticals(USD Million)
  • Table 252. Customer Journey Analytics BFSI , by Region USD Million (2022-2027)
  • Table 253. Customer Journey Analytics Retail and eCommerce , by Region USD Million (2022-2027)
  • Table 254. Customer Journey Analytics Manufacturing , by Region USD Million (2022-2027)
  • Table 255. Customer Journey Analytics Telecommunications and IT , by Region USD Million (2022-2027)
  • Table 256. Customer Journey Analytics Energy and Utilities , by Region USD Million (2022-2027)
  • Table 257. Customer Journey Analytics Media and Entertainment , by Region USD Million (2022-2027)
  • Table 258. Customer Journey Analytics Travel and Hospitality , by Region USD Million (2022-2027)
  • Table 259. Customer Journey Analytics Automotive and Transportation , by Region USD Million (2022-2027)
  • Table 260. Customer Journey Analytics Government and Defense , by Region USD Million (2022-2027)
  • Table 261. Customer Journey Analytics Healthcare and Life Sciences , by Region USD Million (2022-2027)
  • Table 262. Customer Journey Analytics Others , by Region USD Million (2022-2027)
  • Table 263. Customer Journey Analytics: by Organization Size(USD Million)
  • Table 264. Customer Journey Analytics Small and Medium-Sized Enterprises (SMEs) , by Region USD Million (2022-2027)
  • Table 265. Customer Journey Analytics Large enterprises , by Region USD Million (2022-2027)
  • Table 266. Customer Journey Analytics: by Deployment(USD Million)
  • Table 267. Customer Journey Analytics Cloud-based , by Region USD Million (2022-2027)
  • Table 268. Customer Journey Analytics On-premises , by Region USD Million (2022-2027)
  • Table 269. Customer Journey Analytics: by Pricing Type(USD Million)
  • Table 270. Customer Journey Analytics Monthly Subscription , by Region USD Million (2022-2027)
  • Table 271. Customer Journey Analytics Annual Subscription , by Region USD Million (2022-2027)
  • Table 272. Customer Journey Analytics One-Time License , by Region USD Million (2022-2027)
  • Table 273. Customer Journey Analytics: by Touchpoint(USD Million)
  • Table 274. Customer Journey Analytics Social media , by Region USD Million (2022-2027)
  • Table 275. Customer Journey Analytics Call center , by Region USD Million (2022-2027)
  • Table 276. Customer Journey Analytics Web , by Region USD Million (2022-2027)
  • Table 277. Customer Journey Analytics Mobile , by Region USD Million (2022-2027)
  • Table 278. Customer Journey Analytics Email , by Region USD Million (2022-2027)
  • Table 279. Customer Journey Analytics Branch/store , by Region USD Million (2022-2027)
  • Table 280. Customer Journey Analytics Others , by Region USD Million (2022-2027)
  • Table 281. South America Customer Journey Analytics, by Country USD Million (2022-2027)
  • Table 282. South America Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 283. South America Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 284. South America Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 285. South America Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 286. South America Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 287. South America Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 288. South America Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 289. Brazil Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 290. Brazil Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 291. Brazil Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 292. Brazil Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 293. Brazil Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 294. Brazil Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 295. Brazil Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 296. Argentina Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 297. Argentina Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 298. Argentina Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 299. Argentina Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 300. Argentina Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 301. Argentina Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 302. Argentina Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 303. Rest of South America Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 304. Rest of South America Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 305. Rest of South America Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 306. Rest of South America Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 307. Rest of South America Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 308. Rest of South America Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 309. Rest of South America Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 310. Asia Pacific Customer Journey Analytics, by Country USD Million (2022-2027)
  • Table 311. Asia Pacific Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 312. Asia Pacific Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 313. Asia Pacific Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 314. Asia Pacific Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 315. Asia Pacific Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 316. Asia Pacific Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 317. Asia Pacific Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 318. China Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 319. China Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 320. China Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 321. China Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 322. China Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 323. China Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 324. China Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 325. Japan Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 326. Japan Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 327. Japan Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 328. Japan Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 329. Japan Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 330. Japan Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 331. Japan Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 332. India Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 333. India Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 334. India Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 335. India Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 336. India Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 337. India Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 338. India Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 339. South Korea Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 340. South Korea Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 341. South Korea Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 342. South Korea Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 343. South Korea Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 344. South Korea Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 345. South Korea Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 346. Taiwan Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 347. Taiwan Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 348. Taiwan Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 349. Taiwan Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 350. Taiwan Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 351. Taiwan Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 352. Taiwan Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 353. Australia Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 354. Australia Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 355. Australia Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 356. Australia Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 357. Australia Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 358. Australia Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 359. Australia Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 360. Rest of Asia-Pacific Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 361. Rest of Asia-Pacific Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 362. Rest of Asia-Pacific Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 363. Rest of Asia-Pacific Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 364. Rest of Asia-Pacific Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 365. Rest of Asia-Pacific Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 366. Rest of Asia-Pacific Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 367. Europe Customer Journey Analytics, by Country USD Million (2022-2027)
  • Table 368. Europe Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 369. Europe Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 370. Europe Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 371. Europe Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 372. Europe Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 373. Europe Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 374. Europe Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 375. Germany Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 376. Germany Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 377. Germany Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 378. Germany Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 379. Germany Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 380. Germany Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 381. Germany Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 382. France Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 383. France Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 384. France Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 385. France Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 386. France Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 387. France Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 388. France Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 389. Italy Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 390. Italy Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 391. Italy Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 392. Italy Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 393. Italy Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 394. Italy Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 395. Italy Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 396. United Kingdom Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 397. United Kingdom Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 398. United Kingdom Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 399. United Kingdom Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 400. United Kingdom Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 401. United Kingdom Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 402. United Kingdom Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 403. Netherlands Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 404. Netherlands Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 405. Netherlands Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 406. Netherlands Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 407. Netherlands Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 408. Netherlands Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 409. Netherlands Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 410. Rest of Europe Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 411. Rest of Europe Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 412. Rest of Europe Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 413. Rest of Europe Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 414. Rest of Europe Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 415. Rest of Europe Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 416. Rest of Europe Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 417. MEA Customer Journey Analytics, by Country USD Million (2022-2027)
  • Table 418. MEA Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 419. MEA Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 420. MEA Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 421. MEA Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 422. MEA Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 423. MEA Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 424. MEA Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 425. Middle East Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 426. Middle East Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 427. Middle East Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 428. Middle East Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 429. Middle East Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 430. Middle East Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 431. Middle East Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 432. Africa Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 433. Africa Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 434. Africa Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 435. Africa Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 436. Africa Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 437. Africa Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 438. Africa Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 439. North America Customer Journey Analytics, by Country USD Million (2022-2027)
  • Table 440. North America Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 441. North America Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 442. North America Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 443. North America Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 444. North America Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 445. North America Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 446. North America Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 447. United States Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 448. United States Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 449. United States Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 450. United States Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 451. United States Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 452. United States Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 453. United States Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 454. Canada Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 455. Canada Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 456. Canada Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 457. Canada Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 458. Canada Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 459. Canada Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 460. Canada Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 461. Mexico Customer Journey Analytics, by Type USD Million (2022-2027)
  • Table 462. Mexico Customer Journey Analytics, by Application USD Million (2022-2027)
  • Table 463. Mexico Customer Journey Analytics, by End Use Verticals USD Million (2022-2027)
  • Table 464. Mexico Customer Journey Analytics, by Organization Size USD Million (2022-2027)
  • Table 465. Mexico Customer Journey Analytics, by Deployment USD Million (2022-2027)
  • Table 466. Mexico Customer Journey Analytics, by Pricing Type USD Million (2022-2027)
  • Table 467. Mexico Customer Journey Analytics, by Touchpoint USD Million (2022-2027)
  • Table 468. Customer Journey Analytics: by Type(USD/Units)
  • Table 469. Research Programs/Design for This Report
  • Table 470. Key Data Information from Secondary Sources
  • Table 471. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Journey Analytics: by Type USD Million (2016-2021)
  • Figure 5. Global Customer Journey Analytics: by Application USD Million (2016-2021)
  • Figure 6. Global Customer Journey Analytics: by End Use Verticals USD Million (2016-2021)
  • Figure 7. Global Customer Journey Analytics: by Organization Size USD Million (2016-2021)
  • Figure 8. Global Customer Journey Analytics: by Deployment USD Million (2016-2021)
  • Figure 9. Global Customer Journey Analytics: by Pricing Type USD Million (2016-2021)
  • Figure 10. Global Customer Journey Analytics: by Touchpoint USD Million (2016-2021)
  • Figure 11. South America Customer Journey Analytics Share (%), by Country
  • Figure 12. Asia Pacific Customer Journey Analytics Share (%), by Country
  • Figure 13. Europe Customer Journey Analytics Share (%), by Country
  • Figure 14. MEA Customer Journey Analytics Share (%), by Country
  • Figure 15. North America Customer Journey Analytics Share (%), by Country
  • Figure 16. Global Customer Journey Analytics: by Type USD/Units (2016-2021)
  • Figure 17. Global Customer Journey Analytics share by Players 2021 (%)
  • Figure 18. Global Customer Journey Analytics share by Players (Top 3) 2021(%)
  • Figure 19. Global Customer Journey Analytics share by Players (Top 5) 2021(%)
  • Figure 20. BCG Matrix for key Companies
  • Figure 21. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 22. IBM (United States) Revenue: by Geography 2021
  • Figure 23. Salesforce.com, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 24. Salesforce.com, Inc. (United States) Revenue: by Geography 2021
  • Figure 25. Adobe Systems Incorporated (United States) Revenue, Net Income and Gross profit
  • Figure 26. Adobe Systems Incorporated (United States) Revenue: by Geography 2021
  • Figure 27. SAP SE (Germany) Revenue, Net Income and Gross profit
  • Figure 28. SAP SE (Germany) Revenue: by Geography 2021
  • Figure 29. NICE Ltd. (Israel) Revenue, Net Income and Gross profit
  • Figure 30. NICE Ltd. (Israel) Revenue: by Geography 2021
  • Figure 31. Verint Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. Verint Systems Inc. (United States) Revenue: by Geography 2021
  • Figure 33. Pointillist (Luxembourg) Revenue, Net Income and Gross profit
  • Figure 34. Pointillist (Luxembourg) Revenue: by Geography 2021
  • Figure 35. ClickFox (United States) Revenue, Net Income and Gross profit
  • Figure 36. ClickFox (United States) Revenue: by Geography 2021
  • Figure 37. Quadient (Switzerland) Revenue, Net Income and Gross profit
  • Figure 38. Quadient (Switzerland) Revenue: by Geography 2021
  • Figure 39. Kitewheel (United States) Revenue, Net Income and Gross profit
  • Figure 40. Kitewheel (United States) Revenue: by Geography 2021
  • Figure 41. Global Customer Journey Analytics: by Type USD Million (2022-2027)
  • Figure 42. Global Customer Journey Analytics: by Application USD Million (2022-2027)
  • Figure 43. Global Customer Journey Analytics: by End Use Verticals USD Million (2022-2027)
  • Figure 44. Global Customer Journey Analytics: by Organization Size USD Million (2022-2027)
  • Figure 45. Global Customer Journey Analytics: by Deployment USD Million (2022-2027)
  • Figure 46. Global Customer Journey Analytics: by Pricing Type USD Million (2022-2027)
  • Figure 47. Global Customer Journey Analytics: by Touchpoint USD Million (2022-2027)
  • Figure 48. South America Customer Journey Analytics Share (%), by Country
  • Figure 49. Asia Pacific Customer Journey Analytics Share (%), by Country
  • Figure 50. Europe Customer Journey Analytics Share (%), by Country
  • Figure 51. MEA Customer Journey Analytics Share (%), by Country
  • Figure 52. North America Customer Journey Analytics Share (%), by Country
  • Figure 53. Global Customer Journey Analytics: by Type USD/Units (2022-2027)
List of companies from research coverage that are profiled in the study
  • IBM (United States)
  • Salesforce.com, Inc. (United States)
  • Adobe Systems Incorporated (United States)
  • SAP SE (Germany)
  • NICE Ltd. (Israel)
  • Verint Systems Inc. (United States)
  • Pointillist (Luxembourg)
  • ClickFox (United States)
  • Quadient (Switzerland)
  • Kitewheel (United States)
Additional players considered in the study are as follows:
Servion Global Solutions Ltd. (India) , CallMiner, Inc. (United States)
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Key Highlights of Report


Mar 2022 213 Pages 96 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as IBM (United States), Salesforce.com, Inc. (United States), Adobe Systems Incorporated (United States), SAP SE (Germany), NICE Ltd. (Israel), Verint Systems Inc. (United States), Pointillist (Luxembourg), ClickFox (United States), Quadient (Switzerland) and Kitewheel (United States) etc.
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Analysts at AMA estimates Customer Journey Analytics Market to reach USD Million by 2027.

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