Global Contact Center Market

Contact Center Comprehensive Study by Type (Software, Service), Application (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government, Travel and Hospitality, Media and Entertainment, Others), Interaction (Voice-based, Text-based, Social media-based), Deployment (Cloud, On-Premises) Players and Region - Global Market Outlook to 2027

Contact Center Market by XX Submarkets | Forecast Years 2022-2027 | CAGR: 12.6%  

Access Sample Report Make An Enquiry Before Purchase
  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Contact Center Market Scope
A contact center is also referred either as a customer interaction center or e-contact center which is a central point from which all customer contacts are managed. The contact center basically includes one or more call centers, but may include other types of customer contact to perform other functions like omni-channel customer support, including email, chat, voice over IP (VoIP) & website support. contact center generally part of an enterprise's overall customer relationship management (CRM) strategy. Contact centers found applications in inbound communication, outbound communication or a hybrid of both. It also have agents that can interact with customers via webchat, phone, email or other communication channels. The contact center infrastructure that is necessary to support communications may be located on the same premises or it can be located externally as cloud deployment.

AttributesDetails
Study Period2017-2027
Base Year2021
UnitValue (USD Billion)
Key Companies Profiled3CLogic (United States), 8x8 (United States), Alcatel-Lucent Enterprise (France), Ameyo (Drishti-Soft; India), Aspect Software (United States), Avaya (United States), BT (England), Cisco (United States), Enghouse Interactive (United States), Fenero (United States), Five9 (United States), Genesys (United States), Huawei (China), IBM (United States), Mitel (Canada), NEC (Japan), NICE (Israel), Oracle (United States), RingCentral (United States), SAP (Germany), Solgari (Ireland) and Unify (Germany)
CAGR12.6%


"According to AMA, the Global Contact Center market is expected to see growth rate of 12.6% and may see market size of USD34.98 Billion by 2027."

Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Contact Center market throughout the predicted period.

3CLogic (United States), 8x8 (United States), Alcatel-Lucent Enterprise (France), Ameyo (Drishti-Soft; India), Aspect Software (United States), Avaya (United States), BT (England), Cisco (United States), Enghouse Interactive (United States), Fenero (United States), Five9 (United States), Genesys (United States), Huawei (China), IBM (United States), Mitel (Canada), NEC (Japan), NICE (Israel), Oracle (United States), RingCentral (United States), SAP (Germany), Solgari (Ireland) and Unify (Germany) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Verizon (United States), Vocalcom (France), West Corporation (United States), Zendesk (United States) and ZTE (China).

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.

Segmentation Overview
The study have segmented the market of Global Contact Center market by Type , by Application (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government, Travel and Hospitality, Media and Entertainment and Others) and Region with country level break-up.

On the basis of geography, the market of Contact Center has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). region held largest market share in the year 2021.

Key players are involved in launching integrated software, making partnership to manage their customers more effectively and acquisition to grow internationally. For example, NICE launched NICE inContact CXone Workforce Optimization (WFO) Pro suite, to be deployed on traditional on-premises telephony platforms in 2018. Cisco Systems acquired BroadSoft to add cloud calling and contact center solutions to Cisco's calling, meetings, messaging, customer care, hardware endpoints, and services portfolio in May 20


Influencing Trend:
Miniaturization and extra embedded systems are available in the market

Market Growth Drivers:
Growing necessity of effective management of dynamic customers requirement data and Increasing adoption of omnichannel communication

Restraints:
Data security concerns and Increasing traffic

Opportunities:
Growing adoption of cloud based and artificial intelligent technologies and Rapid integrations in customers contacts fields like email, text, voice or mobile

Key Target Audience
Software providers, Service providers, System integrators, Platform providers, Internet service providers, Government and research organizations, Investors and End-users (Industry verticals)

Report Objectives / Segmentation Covered

By Type
  • Software
  • Service
By Application
  • Banking, Financial Services, and Insurance (BFSI)
  • Consumer Goods and retail
  • Healthcare
  • IT and Telecom
  • Government
  • Travel and Hospitality
  • Media and Entertainment
  • Others
By Interaction
  • Voice-based
  • Text-based
  • Social media-based

By Deployment
  • Cloud
  • On-Premises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing necessity of effective management of dynamic customers requirement data
      • 3.2.2. Increasing adoption of omnichannel communication
    • 3.3. Market Trends
      • 3.3.1. Miniaturization and extra embedded systems are available in the market
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center, by Type, Application, Interaction , Deployment and Region (value and price ) (2016-2021)
    • 5.1. Introduction
    • 5.2. Global Contact Center (Value)
      • 5.2.1. Global Contact Center by: Type (Value)
        • 5.2.1.1. Software
        • 5.2.1.2. Service
      • 5.2.2. Global Contact Center by: Application (Value)
        • 5.2.2.1. Banking, Financial Services, and Insurance (BFSI)
        • 5.2.2.2. Consumer Goods and retail
        • 5.2.2.3. Healthcare
        • 5.2.2.4. IT and Telecom
        • 5.2.2.5. Government
        • 5.2.2.6. Travel and Hospitality
        • 5.2.2.7. Media and Entertainment
        • 5.2.2.8. Others
      • 5.2.3. Global Contact Center by: Deployment (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-Premises
      • 5.2.4. Global Contact Center Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Contact Center (Price)
      • 5.3.1. Global Contact Center by: Type (Price)
  • 6. Contact Center: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. 3CLogic (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. 8x8 (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Alcatel-Lucent Enterprise (France)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Ameyo (Drishti-Soft; India)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Aspect Software (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Avaya (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. BT (England)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Cisco (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Enghouse Interactive (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Fenero (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Five9 (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Genesys (United States)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. Huawei (China)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
      • 6.4.14. IBM (United States)
        • 6.4.14.1. Business Overview
        • 6.4.14.2. Products/Services Offerings
        • 6.4.14.3. Financial Analysis
        • 6.4.14.4. SWOT Analysis
      • 6.4.15. Mitel (Canada)
        • 6.4.15.1. Business Overview
        • 6.4.15.2. Products/Services Offerings
        • 6.4.15.3. Financial Analysis
        • 6.4.15.4. SWOT Analysis
      • 6.4.16. NEC (Japan)
        • 6.4.16.1. Business Overview
        • 6.4.16.2. Products/Services Offerings
        • 6.4.16.3. Financial Analysis
        • 6.4.16.4. SWOT Analysis
      • 6.4.17. NICE (Israel)
        • 6.4.17.1. Business Overview
        • 6.4.17.2. Products/Services Offerings
        • 6.4.17.3. Financial Analysis
        • 6.4.17.4. SWOT Analysis
      • 6.4.18. Oracle (United States)
        • 6.4.18.1. Business Overview
        • 6.4.18.2. Products/Services Offerings
        • 6.4.18.3. Financial Analysis
        • 6.4.18.4. SWOT Analysis
      • 6.4.19. RingCentral (United States)
        • 6.4.19.1. Business Overview
        • 6.4.19.2. Products/Services Offerings
        • 6.4.19.3. Financial Analysis
        • 6.4.19.4. SWOT Analysis
      • 6.4.20. SAP (Germany)
        • 6.4.20.1. Business Overview
        • 6.4.20.2. Products/Services Offerings
        • 6.4.20.3. Financial Analysis
        • 6.4.20.4. SWOT Analysis
      • 6.4.21. Solgari (Ireland)
        • 6.4.21.1. Business Overview
        • 6.4.21.2. Products/Services Offerings
        • 6.4.21.3. Financial Analysis
        • 6.4.21.4. SWOT Analysis
      • 6.4.22. Unify (Germany)
        • 6.4.22.1. Business Overview
        • 6.4.22.2. Products/Services Offerings
        • 6.4.22.3. Financial Analysis
        • 6.4.22.4. SWOT Analysis
  • 7. Global Contact Center Sale, by Type, Application, Interaction , Deployment and Region (value and price ) (2022-2027)
    • 7.1. Introduction
    • 7.2. Global Contact Center (Value)
      • 7.2.1. Global Contact Center by: Type (Value)
        • 7.2.1.1. Software
        • 7.2.1.2. Service
      • 7.2.2. Global Contact Center by: Application (Value)
        • 7.2.2.1. Banking, Financial Services, and Insurance (BFSI)
        • 7.2.2.2. Consumer Goods and retail
        • 7.2.2.3. Healthcare
        • 7.2.2.4. IT and Telecom
        • 7.2.2.5. Government
        • 7.2.2.6. Travel and Hospitality
        • 7.2.2.7. Media and Entertainment
        • 7.2.2.8. Others
      • 7.2.3. Global Contact Center by: Deployment (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-Premises
      • 7.2.4. Global Contact Center Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Contact Center (Price)
      • 7.3.1. Global Contact Center by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center: by Type(USD Billion)
  • Table 2. Contact Center Software , by Region USD Billion (2016-2021)
  • Table 3. Contact Center Service , by Region USD Billion (2016-2021)
  • Table 4. Contact Center: by Application(USD Billion)
  • Table 5. Contact Center Banking, Financial Services, and Insurance (BFSI) , by Region USD Billion (2016-2021)
  • Table 6. Contact Center Consumer Goods and retail , by Region USD Billion (2016-2021)
  • Table 7. Contact Center Healthcare , by Region USD Billion (2016-2021)
  • Table 8. Contact Center IT and Telecom , by Region USD Billion (2016-2021)
  • Table 9. Contact Center Government , by Region USD Billion (2016-2021)
  • Table 10. Contact Center Travel and Hospitality , by Region USD Billion (2016-2021)
  • Table 11. Contact Center Media and Entertainment , by Region USD Billion (2016-2021)
  • Table 12. Contact Center Others , by Region USD Billion (2016-2021)
  • Table 13. Contact Center: by Deployment(USD Billion)
  • Table 14. Contact Center Cloud , by Region USD Billion (2016-2021)
  • Table 15. Contact Center On-Premises , by Region USD Billion (2016-2021)
  • Table 16. South America Contact Center, by Country USD Billion (2016-2021)
  • Table 17. South America Contact Center, by Type USD Billion (2016-2021)
  • Table 18. South America Contact Center, by Application USD Billion (2016-2021)
  • Table 19. South America Contact Center, by Interaction USD Billion (2016-2021)
  • Table 20. South America Contact Center, by Deployment USD Billion (2016-2021)
  • Table 21. Brazil Contact Center, by Type USD Billion (2016-2021)
  • Table 22. Brazil Contact Center, by Application USD Billion (2016-2021)
  • Table 23. Brazil Contact Center, by Interaction USD Billion (2016-2021)
  • Table 24. Brazil Contact Center, by Deployment USD Billion (2016-2021)
  • Table 25. Argentina Contact Center, by Type USD Billion (2016-2021)
  • Table 26. Argentina Contact Center, by Application USD Billion (2016-2021)
  • Table 27. Argentina Contact Center, by Interaction USD Billion (2016-2021)
  • Table 28. Argentina Contact Center, by Deployment USD Billion (2016-2021)
  • Table 29. Rest of South America Contact Center, by Type USD Billion (2016-2021)
  • Table 30. Rest of South America Contact Center, by Application USD Billion (2016-2021)
  • Table 31. Rest of South America Contact Center, by Interaction USD Billion (2016-2021)
  • Table 32. Rest of South America Contact Center, by Deployment USD Billion (2016-2021)
  • Table 33. Asia Pacific Contact Center, by Country USD Billion (2016-2021)
  • Table 34. Asia Pacific Contact Center, by Type USD Billion (2016-2021)
  • Table 35. Asia Pacific Contact Center, by Application USD Billion (2016-2021)
  • Table 36. Asia Pacific Contact Center, by Interaction USD Billion (2016-2021)
  • Table 37. Asia Pacific Contact Center, by Deployment USD Billion (2016-2021)
  • Table 38. China Contact Center, by Type USD Billion (2016-2021)
  • Table 39. China Contact Center, by Application USD Billion (2016-2021)
  • Table 40. China Contact Center, by Interaction USD Billion (2016-2021)
  • Table 41. China Contact Center, by Deployment USD Billion (2016-2021)
  • Table 42. Japan Contact Center, by Type USD Billion (2016-2021)
  • Table 43. Japan Contact Center, by Application USD Billion (2016-2021)
  • Table 44. Japan Contact Center, by Interaction USD Billion (2016-2021)
  • Table 45. Japan Contact Center, by Deployment USD Billion (2016-2021)
  • Table 46. India Contact Center, by Type USD Billion (2016-2021)
  • Table 47. India Contact Center, by Application USD Billion (2016-2021)
  • Table 48. India Contact Center, by Interaction USD Billion (2016-2021)
  • Table 49. India Contact Center, by Deployment USD Billion (2016-2021)
  • Table 50. South Korea Contact Center, by Type USD Billion (2016-2021)
  • Table 51. South Korea Contact Center, by Application USD Billion (2016-2021)
  • Table 52. South Korea Contact Center, by Interaction USD Billion (2016-2021)
  • Table 53. South Korea Contact Center, by Deployment USD Billion (2016-2021)
  • Table 54. Taiwan Contact Center, by Type USD Billion (2016-2021)
  • Table 55. Taiwan Contact Center, by Application USD Billion (2016-2021)
  • Table 56. Taiwan Contact Center, by Interaction USD Billion (2016-2021)
  • Table 57. Taiwan Contact Center, by Deployment USD Billion (2016-2021)
  • Table 58. Australia Contact Center, by Type USD Billion (2016-2021)
  • Table 59. Australia Contact Center, by Application USD Billion (2016-2021)
  • Table 60. Australia Contact Center, by Interaction USD Billion (2016-2021)
  • Table 61. Australia Contact Center, by Deployment USD Billion (2016-2021)
  • Table 62. Rest of Asia-Pacific Contact Center, by Type USD Billion (2016-2021)
  • Table 63. Rest of Asia-Pacific Contact Center, by Application USD Billion (2016-2021)
  • Table 64. Rest of Asia-Pacific Contact Center, by Interaction USD Billion (2016-2021)
  • Table 65. Rest of Asia-Pacific Contact Center, by Deployment USD Billion (2016-2021)
  • Table 66. Europe Contact Center, by Country USD Billion (2016-2021)
  • Table 67. Europe Contact Center, by Type USD Billion (2016-2021)
  • Table 68. Europe Contact Center, by Application USD Billion (2016-2021)
  • Table 69. Europe Contact Center, by Interaction USD Billion (2016-2021)
  • Table 70. Europe Contact Center, by Deployment USD Billion (2016-2021)
  • Table 71. Germany Contact Center, by Type USD Billion (2016-2021)
  • Table 72. Germany Contact Center, by Application USD Billion (2016-2021)
  • Table 73. Germany Contact Center, by Interaction USD Billion (2016-2021)
  • Table 74. Germany Contact Center, by Deployment USD Billion (2016-2021)
  • Table 75. France Contact Center, by Type USD Billion (2016-2021)
  • Table 76. France Contact Center, by Application USD Billion (2016-2021)
  • Table 77. France Contact Center, by Interaction USD Billion (2016-2021)
  • Table 78. France Contact Center, by Deployment USD Billion (2016-2021)
  • Table 79. Italy Contact Center, by Type USD Billion (2016-2021)
  • Table 80. Italy Contact Center, by Application USD Billion (2016-2021)
  • Table 81. Italy Contact Center, by Interaction USD Billion (2016-2021)
  • Table 82. Italy Contact Center, by Deployment USD Billion (2016-2021)
  • Table 83. United Kingdom Contact Center, by Type USD Billion (2016-2021)
  • Table 84. United Kingdom Contact Center, by Application USD Billion (2016-2021)
  • Table 85. United Kingdom Contact Center, by Interaction USD Billion (2016-2021)
  • Table 86. United Kingdom Contact Center, by Deployment USD Billion (2016-2021)
  • Table 87. Netherlands Contact Center, by Type USD Billion (2016-2021)
  • Table 88. Netherlands Contact Center, by Application USD Billion (2016-2021)
  • Table 89. Netherlands Contact Center, by Interaction USD Billion (2016-2021)
  • Table 90. Netherlands Contact Center, by Deployment USD Billion (2016-2021)
  • Table 91. Rest of Europe Contact Center, by Type USD Billion (2016-2021)
  • Table 92. Rest of Europe Contact Center, by Application USD Billion (2016-2021)
  • Table 93. Rest of Europe Contact Center, by Interaction USD Billion (2016-2021)
  • Table 94. Rest of Europe Contact Center, by Deployment USD Billion (2016-2021)
  • Table 95. MEA Contact Center, by Country USD Billion (2016-2021)
  • Table 96. MEA Contact Center, by Type USD Billion (2016-2021)
  • Table 97. MEA Contact Center, by Application USD Billion (2016-2021)
  • Table 98. MEA Contact Center, by Interaction USD Billion (2016-2021)
  • Table 99. MEA Contact Center, by Deployment USD Billion (2016-2021)
  • Table 100. Middle East Contact Center, by Type USD Billion (2016-2021)
  • Table 101. Middle East Contact Center, by Application USD Billion (2016-2021)
  • Table 102. Middle East Contact Center, by Interaction USD Billion (2016-2021)
  • Table 103. Middle East Contact Center, by Deployment USD Billion (2016-2021)
  • Table 104. Africa Contact Center, by Type USD Billion (2016-2021)
  • Table 105. Africa Contact Center, by Application USD Billion (2016-2021)
  • Table 106. Africa Contact Center, by Interaction USD Billion (2016-2021)
  • Table 107. Africa Contact Center, by Deployment USD Billion (2016-2021)
  • Table 108. North America Contact Center, by Country USD Billion (2016-2021)
  • Table 109. North America Contact Center, by Type USD Billion (2016-2021)
  • Table 110. North America Contact Center, by Application USD Billion (2016-2021)
  • Table 111. North America Contact Center, by Interaction USD Billion (2016-2021)
  • Table 112. North America Contact Center, by Deployment USD Billion (2016-2021)
  • Table 113. United States Contact Center, by Type USD Billion (2016-2021)
  • Table 114. United States Contact Center, by Application USD Billion (2016-2021)
  • Table 115. United States Contact Center, by Interaction USD Billion (2016-2021)
  • Table 116. United States Contact Center, by Deployment USD Billion (2016-2021)
  • Table 117. Canada Contact Center, by Type USD Billion (2016-2021)
  • Table 118. Canada Contact Center, by Application USD Billion (2016-2021)
  • Table 119. Canada Contact Center, by Interaction USD Billion (2016-2021)
  • Table 120. Canada Contact Center, by Deployment USD Billion (2016-2021)
  • Table 121. Mexico Contact Center, by Type USD Billion (2016-2021)
  • Table 122. Mexico Contact Center, by Application USD Billion (2016-2021)
  • Table 123. Mexico Contact Center, by Interaction USD Billion (2016-2021)
  • Table 124. Mexico Contact Center, by Deployment USD Billion (2016-2021)
  • Table 125. Contact Center: by Type(USD/Units)
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Company Basic Information, Sales Area and Its Competitors
  • Table 145. Company Basic Information, Sales Area and Its Competitors
  • Table 146. Company Basic Information, Sales Area and Its Competitors
  • Table 147. Company Basic Information, Sales Area and Its Competitors
  • Table 148. Contact Center: by Type(USD Billion)
  • Table 149. Contact Center Software , by Region USD Billion (2022-2027)
  • Table 150. Contact Center Service , by Region USD Billion (2022-2027)
  • Table 151. Contact Center: by Application(USD Billion)
  • Table 152. Contact Center Banking, Financial Services, and Insurance (BFSI) , by Region USD Billion (2022-2027)
  • Table 153. Contact Center Consumer Goods and retail , by Region USD Billion (2022-2027)
  • Table 154. Contact Center Healthcare , by Region USD Billion (2022-2027)
  • Table 155. Contact Center IT and Telecom , by Region USD Billion (2022-2027)
  • Table 156. Contact Center Government , by Region USD Billion (2022-2027)
  • Table 157. Contact Center Travel and Hospitality , by Region USD Billion (2022-2027)
  • Table 158. Contact Center Media and Entertainment , by Region USD Billion (2022-2027)
  • Table 159. Contact Center Others , by Region USD Billion (2022-2027)
  • Table 160. Contact Center: by Deployment(USD Billion)
  • Table 161. Contact Center Cloud , by Region USD Billion (2022-2027)
  • Table 162. Contact Center On-Premises , by Region USD Billion (2022-2027)
  • Table 163. South America Contact Center, by Country USD Billion (2022-2027)
  • Table 164. South America Contact Center, by Type USD Billion (2022-2027)
  • Table 165. South America Contact Center, by Application USD Billion (2022-2027)
  • Table 166. South America Contact Center, by Interaction USD Billion (2022-2027)
  • Table 167. South America Contact Center, by Deployment USD Billion (2022-2027)
  • Table 168. Brazil Contact Center, by Type USD Billion (2022-2027)
  • Table 169. Brazil Contact Center, by Application USD Billion (2022-2027)
  • Table 170. Brazil Contact Center, by Interaction USD Billion (2022-2027)
  • Table 171. Brazil Contact Center, by Deployment USD Billion (2022-2027)
  • Table 172. Argentina Contact Center, by Type USD Billion (2022-2027)
  • Table 173. Argentina Contact Center, by Application USD Billion (2022-2027)
  • Table 174. Argentina Contact Center, by Interaction USD Billion (2022-2027)
  • Table 175. Argentina Contact Center, by Deployment USD Billion (2022-2027)
  • Table 176. Rest of South America Contact Center, by Type USD Billion (2022-2027)
  • Table 177. Rest of South America Contact Center, by Application USD Billion (2022-2027)
  • Table 178. Rest of South America Contact Center, by Interaction USD Billion (2022-2027)
  • Table 179. Rest of South America Contact Center, by Deployment USD Billion (2022-2027)
  • Table 180. Asia Pacific Contact Center, by Country USD Billion (2022-2027)
  • Table 181. Asia Pacific Contact Center, by Type USD Billion (2022-2027)
  • Table 182. Asia Pacific Contact Center, by Application USD Billion (2022-2027)
  • Table 183. Asia Pacific Contact Center, by Interaction USD Billion (2022-2027)
  • Table 184. Asia Pacific Contact Center, by Deployment USD Billion (2022-2027)
  • Table 185. China Contact Center, by Type USD Billion (2022-2027)
  • Table 186. China Contact Center, by Application USD Billion (2022-2027)
  • Table 187. China Contact Center, by Interaction USD Billion (2022-2027)
  • Table 188. China Contact Center, by Deployment USD Billion (2022-2027)
  • Table 189. Japan Contact Center, by Type USD Billion (2022-2027)
  • Table 190. Japan Contact Center, by Application USD Billion (2022-2027)
  • Table 191. Japan Contact Center, by Interaction USD Billion (2022-2027)
  • Table 192. Japan Contact Center, by Deployment USD Billion (2022-2027)
  • Table 193. India Contact Center, by Type USD Billion (2022-2027)
  • Table 194. India Contact Center, by Application USD Billion (2022-2027)
  • Table 195. India Contact Center, by Interaction USD Billion (2022-2027)
  • Table 196. India Contact Center, by Deployment USD Billion (2022-2027)
  • Table 197. South Korea Contact Center, by Type USD Billion (2022-2027)
  • Table 198. South Korea Contact Center, by Application USD Billion (2022-2027)
  • Table 199. South Korea Contact Center, by Interaction USD Billion (2022-2027)
  • Table 200. South Korea Contact Center, by Deployment USD Billion (2022-2027)
  • Table 201. Taiwan Contact Center, by Type USD Billion (2022-2027)
  • Table 202. Taiwan Contact Center, by Application USD Billion (2022-2027)
  • Table 203. Taiwan Contact Center, by Interaction USD Billion (2022-2027)
  • Table 204. Taiwan Contact Center, by Deployment USD Billion (2022-2027)
  • Table 205. Australia Contact Center, by Type USD Billion (2022-2027)
  • Table 206. Australia Contact Center, by Application USD Billion (2022-2027)
  • Table 207. Australia Contact Center, by Interaction USD Billion (2022-2027)
  • Table 208. Australia Contact Center, by Deployment USD Billion (2022-2027)
  • Table 209. Rest of Asia-Pacific Contact Center, by Type USD Billion (2022-2027)
  • Table 210. Rest of Asia-Pacific Contact Center, by Application USD Billion (2022-2027)
  • Table 211. Rest of Asia-Pacific Contact Center, by Interaction USD Billion (2022-2027)
  • Table 212. Rest of Asia-Pacific Contact Center, by Deployment USD Billion (2022-2027)
  • Table 213. Europe Contact Center, by Country USD Billion (2022-2027)
  • Table 214. Europe Contact Center, by Type USD Billion (2022-2027)
  • Table 215. Europe Contact Center, by Application USD Billion (2022-2027)
  • Table 216. Europe Contact Center, by Interaction USD Billion (2022-2027)
  • Table 217. Europe Contact Center, by Deployment USD Billion (2022-2027)
  • Table 218. Germany Contact Center, by Type USD Billion (2022-2027)
  • Table 219. Germany Contact Center, by Application USD Billion (2022-2027)
  • Table 220. Germany Contact Center, by Interaction USD Billion (2022-2027)
  • Table 221. Germany Contact Center, by Deployment USD Billion (2022-2027)
  • Table 222. France Contact Center, by Type USD Billion (2022-2027)
  • Table 223. France Contact Center, by Application USD Billion (2022-2027)
  • Table 224. France Contact Center, by Interaction USD Billion (2022-2027)
  • Table 225. France Contact Center, by Deployment USD Billion (2022-2027)
  • Table 226. Italy Contact Center, by Type USD Billion (2022-2027)
  • Table 227. Italy Contact Center, by Application USD Billion (2022-2027)
  • Table 228. Italy Contact Center, by Interaction USD Billion (2022-2027)
  • Table 229. Italy Contact Center, by Deployment USD Billion (2022-2027)
  • Table 230. United Kingdom Contact Center, by Type USD Billion (2022-2027)
  • Table 231. United Kingdom Contact Center, by Application USD Billion (2022-2027)
  • Table 232. United Kingdom Contact Center, by Interaction USD Billion (2022-2027)
  • Table 233. United Kingdom Contact Center, by Deployment USD Billion (2022-2027)
  • Table 234. Netherlands Contact Center, by Type USD Billion (2022-2027)
  • Table 235. Netherlands Contact Center, by Application USD Billion (2022-2027)
  • Table 236. Netherlands Contact Center, by Interaction USD Billion (2022-2027)
  • Table 237. Netherlands Contact Center, by Deployment USD Billion (2022-2027)
  • Table 238. Rest of Europe Contact Center, by Type USD Billion (2022-2027)
  • Table 239. Rest of Europe Contact Center, by Application USD Billion (2022-2027)
  • Table 240. Rest of Europe Contact Center, by Interaction USD Billion (2022-2027)
  • Table 241. Rest of Europe Contact Center, by Deployment USD Billion (2022-2027)
  • Table 242. MEA Contact Center, by Country USD Billion (2022-2027)
  • Table 243. MEA Contact Center, by Type USD Billion (2022-2027)
  • Table 244. MEA Contact Center, by Application USD Billion (2022-2027)
  • Table 245. MEA Contact Center, by Interaction USD Billion (2022-2027)
  • Table 246. MEA Contact Center, by Deployment USD Billion (2022-2027)
  • Table 247. Middle East Contact Center, by Type USD Billion (2022-2027)
  • Table 248. Middle East Contact Center, by Application USD Billion (2022-2027)
  • Table 249. Middle East Contact Center, by Interaction USD Billion (2022-2027)
  • Table 250. Middle East Contact Center, by Deployment USD Billion (2022-2027)
  • Table 251. Africa Contact Center, by Type USD Billion (2022-2027)
  • Table 252. Africa Contact Center, by Application USD Billion (2022-2027)
  • Table 253. Africa Contact Center, by Interaction USD Billion (2022-2027)
  • Table 254. Africa Contact Center, by Deployment USD Billion (2022-2027)
  • Table 255. North America Contact Center, by Country USD Billion (2022-2027)
  • Table 256. North America Contact Center, by Type USD Billion (2022-2027)
  • Table 257. North America Contact Center, by Application USD Billion (2022-2027)
  • Table 258. North America Contact Center, by Interaction USD Billion (2022-2027)
  • Table 259. North America Contact Center, by Deployment USD Billion (2022-2027)
  • Table 260. United States Contact Center, by Type USD Billion (2022-2027)
  • Table 261. United States Contact Center, by Application USD Billion (2022-2027)
  • Table 262. United States Contact Center, by Interaction USD Billion (2022-2027)
  • Table 263. United States Contact Center, by Deployment USD Billion (2022-2027)
  • Table 264. Canada Contact Center, by Type USD Billion (2022-2027)
  • Table 265. Canada Contact Center, by Application USD Billion (2022-2027)
  • Table 266. Canada Contact Center, by Interaction USD Billion (2022-2027)
  • Table 267. Canada Contact Center, by Deployment USD Billion (2022-2027)
  • Table 268. Mexico Contact Center, by Type USD Billion (2022-2027)
  • Table 269. Mexico Contact Center, by Application USD Billion (2022-2027)
  • Table 270. Mexico Contact Center, by Interaction USD Billion (2022-2027)
  • Table 271. Mexico Contact Center, by Deployment USD Billion (2022-2027)
  • Table 272. Contact Center: by Type(USD/Units)
  • Table 273. Research Programs/Design for This Report
  • Table 274. Key Data Information from Secondary Sources
  • Table 275. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center: by Type USD Billion (2016-2021)
  • Figure 5. Global Contact Center: by Application USD Billion (2016-2021)
  • Figure 6. Global Contact Center: by Deployment USD Billion (2016-2021)
  • Figure 7. South America Contact Center Share (%), by Country
  • Figure 8. Asia Pacific Contact Center Share (%), by Country
  • Figure 9. Europe Contact Center Share (%), by Country
  • Figure 10. MEA Contact Center Share (%), by Country
  • Figure 11. North America Contact Center Share (%), by Country
  • Figure 12. Global Contact Center: by Type USD/Units (2016-2021)
  • Figure 13. Global Contact Center share by Players 2021 (%)
  • Figure 14. Global Contact Center share by Players (Top 3) 2021(%)
  • Figure 15. Global Contact Center share by Players (Top 5) 2021(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. 3CLogic (United States) Revenue, Net Income and Gross profit
  • Figure 18. 3CLogic (United States) Revenue: by Geography 2021
  • Figure 19. 8x8 (United States) Revenue, Net Income and Gross profit
  • Figure 20. 8x8 (United States) Revenue: by Geography 2021
  • Figure 21. Alcatel-Lucent Enterprise (France) Revenue, Net Income and Gross profit
  • Figure 22. Alcatel-Lucent Enterprise (France) Revenue: by Geography 2021
  • Figure 23. Ameyo (Drishti-Soft; India) Revenue, Net Income and Gross profit
  • Figure 24. Ameyo (Drishti-Soft; India) Revenue: by Geography 2021
  • Figure 25. Aspect Software (United States) Revenue, Net Income and Gross profit
  • Figure 26. Aspect Software (United States) Revenue: by Geography 2021
  • Figure 27. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 28. Avaya (United States) Revenue: by Geography 2021
  • Figure 29. BT (England) Revenue, Net Income and Gross profit
  • Figure 30. BT (England) Revenue: by Geography 2021
  • Figure 31. Cisco (United States) Revenue, Net Income and Gross profit
  • Figure 32. Cisco (United States) Revenue: by Geography 2021
  • Figure 33. Enghouse Interactive (United States) Revenue, Net Income and Gross profit
  • Figure 34. Enghouse Interactive (United States) Revenue: by Geography 2021
  • Figure 35. Fenero (United States) Revenue, Net Income and Gross profit
  • Figure 36. Fenero (United States) Revenue: by Geography 2021
  • Figure 37. Five9 (United States) Revenue, Net Income and Gross profit
  • Figure 38. Five9 (United States) Revenue: by Geography 2021
  • Figure 39. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 40. Genesys (United States) Revenue: by Geography 2021
  • Figure 41. Huawei (China) Revenue, Net Income and Gross profit
  • Figure 42. Huawei (China) Revenue: by Geography 2021
  • Figure 43. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 44. IBM (United States) Revenue: by Geography 2021
  • Figure 45. Mitel (Canada) Revenue, Net Income and Gross profit
  • Figure 46. Mitel (Canada) Revenue: by Geography 2021
  • Figure 47. NEC (Japan) Revenue, Net Income and Gross profit
  • Figure 48. NEC (Japan) Revenue: by Geography 2021
  • Figure 49. NICE (Israel) Revenue, Net Income and Gross profit
  • Figure 50. NICE (Israel) Revenue: by Geography 2021
  • Figure 51. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 52. Oracle (United States) Revenue: by Geography 2021
  • Figure 53. RingCentral (United States) Revenue, Net Income and Gross profit
  • Figure 54. RingCentral (United States) Revenue: by Geography 2021
  • Figure 55. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 56. SAP (Germany) Revenue: by Geography 2021
  • Figure 57. Solgari (Ireland) Revenue, Net Income and Gross profit
  • Figure 58. Solgari (Ireland) Revenue: by Geography 2021
  • Figure 59. Unify (Germany) Revenue, Net Income and Gross profit
  • Figure 60. Unify (Germany) Revenue: by Geography 2021
  • Figure 61. Global Contact Center: by Type USD Billion (2022-2027)
  • Figure 62. Global Contact Center: by Application USD Billion (2022-2027)
  • Figure 63. Global Contact Center: by Deployment USD Billion (2022-2027)
  • Figure 64. South America Contact Center Share (%), by Country
  • Figure 65. Asia Pacific Contact Center Share (%), by Country
  • Figure 66. Europe Contact Center Share (%), by Country
  • Figure 67. MEA Contact Center Share (%), by Country
  • Figure 68. North America Contact Center Share (%), by Country
  • Figure 69. Global Contact Center: by Type USD/Units (2022-2027)
List of companies from research coverage that are profiled in the study
  • 3CLogic (United States)
  • 8x8 (United States)
  • Alcatel-Lucent Enterprise (France)
  • Ameyo (Drishti-Soft; India)
  • Aspect Software (United States)
  • Avaya (United States)
  • BT (England)
  • Cisco (United States)
  • Enghouse Interactive (United States)
  • Fenero (United States)
  • Five9 (United States)
  • Genesys (United States)
  • Huawei (China)
  • IBM (United States)
  • Mitel (Canada)
  • NEC (Japan)
  • NICE (Israel)
  • Oracle (United States)
  • RingCentral (United States)
  • SAP (Germany)
  • Solgari (Ireland)
  • Unify (Germany)
Additional players considered in the study are as follows:
Verizon (United States) , Vocalcom (France) , West Corporation (United States) , Zendesk (United States) , ZTE (China)
Select User Access Type

Key Highlights of Report


Jun 2023 219 Pages 93 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

Request Sample Pages

Budget constraints? Get in touch with us for special pricing


Check Discount Now
Global Contact Center Market Quantitative research analysis
Global Contact Center Market Qualitative Industry Analysis
DOWNLOAD SAMPLE PDF

Talk to Our Experts

Want to Customize Study?


"We employ Market statistics, Industry benchmarking, Patent analysis, and Technological Insights to derive requirements and provide customize scope of work."

Make an Enquiry Now

Frequently Asked Questions (FAQ):

The key segments that are playing vital role in Contact Center Market are by type [Software and Service], by end use application [Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government, Travel and Hospitality, Media and Entertainment and Others].
The Contact Center Market is gaining popularity and expected to see strong valuation by 2027.
  • Growing necessity of effective management of dynamic customers requirement data
  • Increasing adoption of omnichannel communication

Know More About Global Contact Center Market Report?

Have a Query? Click Here

Other Related Reports

Software Testing in Telecom Comprehensive Study by Type (Interconnection Testing, Conformance Testing, IVR Testing, Performance Testing, Security Testing, Others), Offering (Hardware, Software), End ...
$ 3450
Process Orchestration Comprehensive Study by Components (Solutions, Services), Organization Size (Small-Medium Enterprise, Large Enterprise), Industry Verticals (BFSI (Banking, Financial Services, an...
$ 3750
Critical Care Information System Comprehensive Study by Deployment Mode (On-Premise, Cloud-Based), End User (Hospitals, Clinics, Nursing Homes, Others) Players and Region - Global Market Outlook to 2...
$ 3500
Sourcing Software Comprehensive Study by Type (On-premise, Cloud-based), Application (Logistics Company, Storage Company, Others), By Organisation Size (SME's, Large Enterprises) Players and Region -...
$ 3500
Data Historian Comprehensive Study by Type (Enterprise Class Process Historian, Desktop Class Process Historian), Application (Production Tracking, Predictive Maintenance, Environmental Auditing, Ass...
$ 3750
Human Resources Consulting Services - Procurement Comprehensive Study by Type (Integration & Deployment, Support & Maintenance, Training & Consulting), Application (Academia, BFSI, Government, Health...
$ 3750