Global Complaint Management Software

Complaint Management Software Comprehensive Study by Industry Vertical (BFSI, Retail, Government & Public Sector, IT & Telecom, Hospitality, Healthcare, Other), Deployment (Cloud, On-premise), Component (Software, Service), Organization Size (SMEs, Large Enterprise) Players and Region - Global Market Outlook to 2027

Complaint Management Software Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Complaint Management Software Market?

Complaints are can easily be received from the customer via telephone or mail. To maintain a larger database of customer complain, CMS Software is used to manage, respond as well as report customer complaints. There are various benefit of using complaint management system software such as solutions are maintained in the database, customers can directly paste their concern through the website, customer can even deliver their valuable feedback and others benefits. It not only increases customer loyalty but also improves the customer experience as well as increases sales & profitability.

The market study is being classified and major geographies with country level break-up.

Zendesk Inc. (United States), Zoho Desk (United States), Freshdesk (United States), Instabug (United States), Preferred Patron Loyalty (United States), NABD System (Egypt), Marker.io (Belgium), Intelex (Canada), Katabat Corporation (United States) and Quantivate (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are RingCentral, Inc. (United States).

Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Complaint Management Software market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Complaint Management Software market by Type, Application and Region.

On the basis of geography, the market of Complaint Management Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing Demand for Automated Workflow as well as Streamlined Complaint Management Processes Worldwide
  • Increasing Usage of Complain Management Software in Government & Public Sector

Market Trend
  • Integration of Novel Technologies Including AI & NLP across the World

Restraints
  • Sometimes Possibility of Loss Complain Record

Opportunities
  • Growing Demand from Emerging Market such as China and India

Challenges
  • Sometimes software damage to database affects virtually all applications programs is key challenges for market growth


In 2019, the Reserve Bank of India (RBI) Company has launched Complaint Management System, which is a software application to facilitate RBI’s grievance redressal processes. Hence, this launched will drive market growth.


Key Target Audience
Complaint Management Software Companies, Research and Development (R&D) Companies, Research Organization, Federal Agencies and Others

Report Objectives / Segmentation Covered

By Industry Vertical
  • BFSI
  • Retail
  • Government & Public Sector
  • IT & Telecom
  • Hospitality
  • Healthcare
  • Other

By Deployment
  • Cloud
  • On-premise

By Component
  • Software
  • Service

By Organization Size
  • SMEs
  • Large Enterprise

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Demand for Automated Workflow as well as Streamlined Complaint Management Processes Worldwide
      • 3.2.2. Increasing Usage of Complain Management Software in Government & Public Sector
    • 3.3. Market Challenges
      • 3.3.1. Sometimes software damage to database affects virtually all applications programs is key challenges for market growth
    • 3.4. Market Trends
      • 3.4.1. Integration of Novel Technologies Including AI & NLP across the World
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Complaint Management Software, by Industry Vertical, Deployment, Component, Organization Size and Region (value) (2016-2021)
    • 5.1. Introduction
    • 5.2. Global Complaint Management Software (Value)
      • 5.2.1. Global Complaint Management Software by: Industry Vertical (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. Retail
        • 5.2.1.3. Government & Public Sector
        • 5.2.1.4. IT & Telecom
        • 5.2.1.5. Hospitality
        • 5.2.1.6. Healthcare
        • 5.2.1.7. Other
      • 5.2.2. Global Complaint Management Software by: Deployment (Value)
        • 5.2.2.1. Cloud
        • 5.2.2.2. On-premise
      • 5.2.3. Global Complaint Management Software by: Component (Value)
        • 5.2.3.1. Software
        • 5.2.3.2. Service
      • 5.2.4. Global Complaint Management Software Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
  • 6. Complaint Management Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zendesk Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Zoho Desk (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Freshdesk (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Instabug (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Preferred Patron Loyalty (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. NABD System (Egypt)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Marker.io (Belgium)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Intelex (Canada)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Katabat Corporation (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Quantivate (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Complaint Management Software Sale, by Industry Vertical, Deployment, Component, Organization Size and Region (value) (2022-2027)
    • 7.1. Introduction
    • 7.2. Global Complaint Management Software (Value)
      • 7.2.1. Global Complaint Management Software by: Industry Vertical (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. Retail
        • 7.2.1.3. Government & Public Sector
        • 7.2.1.4. IT & Telecom
        • 7.2.1.5. Hospitality
        • 7.2.1.6. Healthcare
        • 7.2.1.7. Other
      • 7.2.2. Global Complaint Management Software by: Deployment (Value)
        • 7.2.2.1. Cloud
        • 7.2.2.2. On-premise
      • 7.2.3. Global Complaint Management Software by: Component (Value)
        • 7.2.3.1. Software
        • 7.2.3.2. Service
      • 7.2.4. Global Complaint Management Software Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Complaint Management Software: by Industry Vertical(USD Million)
  • Table 2. Complaint Management Software BFSI , by Region USD Million (2016-2021)
  • Table 3. Complaint Management Software Retail , by Region USD Million (2016-2021)
  • Table 4. Complaint Management Software Government & Public Sector , by Region USD Million (2016-2021)
  • Table 5. Complaint Management Software IT & Telecom , by Region USD Million (2016-2021)
  • Table 6. Complaint Management Software Hospitality , by Region USD Million (2016-2021)
  • Table 7. Complaint Management Software Healthcare , by Region USD Million (2016-2021)
  • Table 8. Complaint Management Software Other , by Region USD Million (2016-2021)
  • Table 9. Complaint Management Software: by Deployment(USD Million)
  • Table 10. Complaint Management Software Cloud , by Region USD Million (2016-2021)
  • Table 11. Complaint Management Software On-premise , by Region USD Million (2016-2021)
  • Table 12. Complaint Management Software: by Component(USD Million)
  • Table 13. Complaint Management Software Software , by Region USD Million (2016-2021)
  • Table 14. Complaint Management Software Service , by Region USD Million (2016-2021)
  • Table 15. South America Complaint Management Software, by Country USD Million (2016-2021)
  • Table 16. South America Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 17. South America Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 18. South America Complaint Management Software, by Component USD Million (2016-2021)
  • Table 19. South America Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 20. Brazil Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 21. Brazil Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 22. Brazil Complaint Management Software, by Component USD Million (2016-2021)
  • Table 23. Brazil Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 24. Argentina Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 25. Argentina Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 26. Argentina Complaint Management Software, by Component USD Million (2016-2021)
  • Table 27. Argentina Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 28. Rest of South America Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 29. Rest of South America Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 30. Rest of South America Complaint Management Software, by Component USD Million (2016-2021)
  • Table 31. Rest of South America Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 32. Asia Pacific Complaint Management Software, by Country USD Million (2016-2021)
  • Table 33. Asia Pacific Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 34. Asia Pacific Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 35. Asia Pacific Complaint Management Software, by Component USD Million (2016-2021)
  • Table 36. Asia Pacific Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 37. China Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 38. China Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 39. China Complaint Management Software, by Component USD Million (2016-2021)
  • Table 40. China Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 41. Japan Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 42. Japan Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 43. Japan Complaint Management Software, by Component USD Million (2016-2021)
  • Table 44. Japan Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 45. India Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 46. India Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 47. India Complaint Management Software, by Component USD Million (2016-2021)
  • Table 48. India Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 49. South Korea Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 50. South Korea Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 51. South Korea Complaint Management Software, by Component USD Million (2016-2021)
  • Table 52. South Korea Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 53. Taiwan Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 54. Taiwan Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 55. Taiwan Complaint Management Software, by Component USD Million (2016-2021)
  • Table 56. Taiwan Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 57. Australia Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 58. Australia Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 59. Australia Complaint Management Software, by Component USD Million (2016-2021)
  • Table 60. Australia Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 61. Rest of Asia-Pacific Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 62. Rest of Asia-Pacific Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 63. Rest of Asia-Pacific Complaint Management Software, by Component USD Million (2016-2021)
  • Table 64. Rest of Asia-Pacific Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 65. Europe Complaint Management Software, by Country USD Million (2016-2021)
  • Table 66. Europe Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 67. Europe Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 68. Europe Complaint Management Software, by Component USD Million (2016-2021)
  • Table 69. Europe Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 70. Germany Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 71. Germany Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 72. Germany Complaint Management Software, by Component USD Million (2016-2021)
  • Table 73. Germany Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 74. France Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 75. France Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 76. France Complaint Management Software, by Component USD Million (2016-2021)
  • Table 77. France Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 78. Italy Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 79. Italy Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 80. Italy Complaint Management Software, by Component USD Million (2016-2021)
  • Table 81. Italy Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 82. United Kingdom Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 83. United Kingdom Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 84. United Kingdom Complaint Management Software, by Component USD Million (2016-2021)
  • Table 85. United Kingdom Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 86. Netherlands Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 87. Netherlands Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 88. Netherlands Complaint Management Software, by Component USD Million (2016-2021)
  • Table 89. Netherlands Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 90. Rest of Europe Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 91. Rest of Europe Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 92. Rest of Europe Complaint Management Software, by Component USD Million (2016-2021)
  • Table 93. Rest of Europe Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 94. MEA Complaint Management Software, by Country USD Million (2016-2021)
  • Table 95. MEA Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 96. MEA Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 97. MEA Complaint Management Software, by Component USD Million (2016-2021)
  • Table 98. MEA Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 99. Middle East Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 100. Middle East Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 101. Middle East Complaint Management Software, by Component USD Million (2016-2021)
  • Table 102. Middle East Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 103. Africa Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 104. Africa Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 105. Africa Complaint Management Software, by Component USD Million (2016-2021)
  • Table 106. Africa Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 107. North America Complaint Management Software, by Country USD Million (2016-2021)
  • Table 108. North America Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 109. North America Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 110. North America Complaint Management Software, by Component USD Million (2016-2021)
  • Table 111. North America Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 112. United States Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 113. United States Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 114. United States Complaint Management Software, by Component USD Million (2016-2021)
  • Table 115. United States Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 116. Canada Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 117. Canada Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 118. Canada Complaint Management Software, by Component USD Million (2016-2021)
  • Table 119. Canada Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 120. Mexico Complaint Management Software, by Industry Vertical USD Million (2016-2021)
  • Table 121. Mexico Complaint Management Software, by Deployment USD Million (2016-2021)
  • Table 122. Mexico Complaint Management Software, by Component USD Million (2016-2021)
  • Table 123. Mexico Complaint Management Software, by Organization Size USD Million (2016-2021)
  • Table 124. Company Basic Information, Sales Area and Its Competitors
  • Table 125. Company Basic Information, Sales Area and Its Competitors
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Complaint Management Software: by Industry Vertical(USD Million)
  • Table 135. Complaint Management Software BFSI , by Region USD Million (2022-2027)
  • Table 136. Complaint Management Software Retail , by Region USD Million (2022-2027)
  • Table 137. Complaint Management Software Government & Public Sector , by Region USD Million (2022-2027)
  • Table 138. Complaint Management Software IT & Telecom , by Region USD Million (2022-2027)
  • Table 139. Complaint Management Software Hospitality , by Region USD Million (2022-2027)
  • Table 140. Complaint Management Software Healthcare , by Region USD Million (2022-2027)
  • Table 141. Complaint Management Software Other , by Region USD Million (2022-2027)
  • Table 142. Complaint Management Software: by Deployment(USD Million)
  • Table 143. Complaint Management Software Cloud , by Region USD Million (2022-2027)
  • Table 144. Complaint Management Software On-premise , by Region USD Million (2022-2027)
  • Table 145. Complaint Management Software: by Component(USD Million)
  • Table 146. Complaint Management Software Software , by Region USD Million (2022-2027)
  • Table 147. Complaint Management Software Service , by Region USD Million (2022-2027)
  • Table 148. South America Complaint Management Software, by Country USD Million (2022-2027)
  • Table 149. South America Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 150. South America Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 151. South America Complaint Management Software, by Component USD Million (2022-2027)
  • Table 152. South America Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 153. Brazil Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 154. Brazil Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 155. Brazil Complaint Management Software, by Component USD Million (2022-2027)
  • Table 156. Brazil Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 157. Argentina Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 158. Argentina Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 159. Argentina Complaint Management Software, by Component USD Million (2022-2027)
  • Table 160. Argentina Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 161. Rest of South America Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 162. Rest of South America Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 163. Rest of South America Complaint Management Software, by Component USD Million (2022-2027)
  • Table 164. Rest of South America Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 165. Asia Pacific Complaint Management Software, by Country USD Million (2022-2027)
  • Table 166. Asia Pacific Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 167. Asia Pacific Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 168. Asia Pacific Complaint Management Software, by Component USD Million (2022-2027)
  • Table 169. Asia Pacific Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 170. China Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 171. China Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 172. China Complaint Management Software, by Component USD Million (2022-2027)
  • Table 173. China Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 174. Japan Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 175. Japan Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 176. Japan Complaint Management Software, by Component USD Million (2022-2027)
  • Table 177. Japan Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 178. India Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 179. India Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 180. India Complaint Management Software, by Component USD Million (2022-2027)
  • Table 181. India Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 182. South Korea Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 183. South Korea Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 184. South Korea Complaint Management Software, by Component USD Million (2022-2027)
  • Table 185. South Korea Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 186. Taiwan Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 187. Taiwan Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 188. Taiwan Complaint Management Software, by Component USD Million (2022-2027)
  • Table 189. Taiwan Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 190. Australia Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 191. Australia Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 192. Australia Complaint Management Software, by Component USD Million (2022-2027)
  • Table 193. Australia Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 194. Rest of Asia-Pacific Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 195. Rest of Asia-Pacific Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 196. Rest of Asia-Pacific Complaint Management Software, by Component USD Million (2022-2027)
  • Table 197. Rest of Asia-Pacific Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 198. Europe Complaint Management Software, by Country USD Million (2022-2027)
  • Table 199. Europe Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 200. Europe Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 201. Europe Complaint Management Software, by Component USD Million (2022-2027)
  • Table 202. Europe Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 203. Germany Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 204. Germany Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 205. Germany Complaint Management Software, by Component USD Million (2022-2027)
  • Table 206. Germany Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 207. France Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 208. France Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 209. France Complaint Management Software, by Component USD Million (2022-2027)
  • Table 210. France Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 211. Italy Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 212. Italy Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 213. Italy Complaint Management Software, by Component USD Million (2022-2027)
  • Table 214. Italy Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 215. United Kingdom Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 216. United Kingdom Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 217. United Kingdom Complaint Management Software, by Component USD Million (2022-2027)
  • Table 218. United Kingdom Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 219. Netherlands Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 220. Netherlands Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 221. Netherlands Complaint Management Software, by Component USD Million (2022-2027)
  • Table 222. Netherlands Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 223. Rest of Europe Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 224. Rest of Europe Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 225. Rest of Europe Complaint Management Software, by Component USD Million (2022-2027)
  • Table 226. Rest of Europe Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 227. MEA Complaint Management Software, by Country USD Million (2022-2027)
  • Table 228. MEA Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 229. MEA Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 230. MEA Complaint Management Software, by Component USD Million (2022-2027)
  • Table 231. MEA Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 232. Middle East Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 233. Middle East Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 234. Middle East Complaint Management Software, by Component USD Million (2022-2027)
  • Table 235. Middle East Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 236. Africa Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 237. Africa Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 238. Africa Complaint Management Software, by Component USD Million (2022-2027)
  • Table 239. Africa Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 240. North America Complaint Management Software, by Country USD Million (2022-2027)
  • Table 241. North America Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 242. North America Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 243. North America Complaint Management Software, by Component USD Million (2022-2027)
  • Table 244. North America Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 245. United States Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 246. United States Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 247. United States Complaint Management Software, by Component USD Million (2022-2027)
  • Table 248. United States Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 249. Canada Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 250. Canada Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 251. Canada Complaint Management Software, by Component USD Million (2022-2027)
  • Table 252. Canada Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 253. Mexico Complaint Management Software, by Industry Vertical USD Million (2022-2027)
  • Table 254. Mexico Complaint Management Software, by Deployment USD Million (2022-2027)
  • Table 255. Mexico Complaint Management Software, by Component USD Million (2022-2027)
  • Table 256. Mexico Complaint Management Software, by Organization Size USD Million (2022-2027)
  • Table 257. Research Programs/Design for This Report
  • Table 258. Key Data Information from Secondary Sources
  • Table 259. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Complaint Management Software: by Industry Vertical USD Million (2016-2021)
  • Figure 5. Global Complaint Management Software: by Deployment USD Million (2016-2021)
  • Figure 6. Global Complaint Management Software: by Component USD Million (2016-2021)
  • Figure 7. South America Complaint Management Software Share (%), by Country
  • Figure 8. Asia Pacific Complaint Management Software Share (%), by Country
  • Figure 9. Europe Complaint Management Software Share (%), by Country
  • Figure 10. MEA Complaint Management Software Share (%), by Country
  • Figure 11. North America Complaint Management Software Share (%), by Country
  • Figure 12. Global Complaint Management Software share by Players 2021 (%)
  • Figure 13. Global Complaint Management Software share by Players (Top 3) 2021(%)
  • Figure 14. Global Complaint Management Software share by Players (Top 5) 2021(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Zendesk Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 17. Zendesk Inc. (United States) Revenue: by Geography 2021
  • Figure 18. Zoho Desk (United States) Revenue, Net Income and Gross profit
  • Figure 19. Zoho Desk (United States) Revenue: by Geography 2021
  • Figure 20. Freshdesk (United States) Revenue, Net Income and Gross profit
  • Figure 21. Freshdesk (United States) Revenue: by Geography 2021
  • Figure 22. Instabug (United States) Revenue, Net Income and Gross profit
  • Figure 23. Instabug (United States) Revenue: by Geography 2021
  • Figure 24. Preferred Patron Loyalty (United States) Revenue, Net Income and Gross profit
  • Figure 25. Preferred Patron Loyalty (United States) Revenue: by Geography 2021
  • Figure 26. NABD System (Egypt) Revenue, Net Income and Gross profit
  • Figure 27. NABD System (Egypt) Revenue: by Geography 2021
  • Figure 28. Marker.io (Belgium) Revenue, Net Income and Gross profit
  • Figure 29. Marker.io (Belgium) Revenue: by Geography 2021
  • Figure 30. Intelex (Canada) Revenue, Net Income and Gross profit
  • Figure 31. Intelex (Canada) Revenue: by Geography 2021
  • Figure 32. Katabat Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 33. Katabat Corporation (United States) Revenue: by Geography 2021
  • Figure 34. Quantivate (United States) Revenue, Net Income and Gross profit
  • Figure 35. Quantivate (United States) Revenue: by Geography 2021
  • Figure 36. Global Complaint Management Software: by Industry Vertical USD Million (2022-2027)
  • Figure 37. Global Complaint Management Software: by Deployment USD Million (2022-2027)
  • Figure 38. Global Complaint Management Software: by Component USD Million (2022-2027)
  • Figure 39. South America Complaint Management Software Share (%), by Country
  • Figure 40. Asia Pacific Complaint Management Software Share (%), by Country
  • Figure 41. Europe Complaint Management Software Share (%), by Country
  • Figure 42. MEA Complaint Management Software Share (%), by Country
  • Figure 43. North America Complaint Management Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Zendesk Inc. (United States)
  • Zoho Desk (United States)
  • Freshdesk (United States)
  • Instabug (United States)
  • Preferred Patron Loyalty (United States)
  • NABD System (Egypt)
  • Marker.io (Belgium)
  • Intelex (Canada)
  • Katabat Corporation (United States)
  • Quantivate (United States)
Additional players considered in the study are as follows:
RingCentral, Inc. (United States)
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Key Highlights of Report


Feb 2022 210 Pages 81 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Complaint Management Software Quantitative research analysis
Global Complaint Management Software Qualitative Industry Analysis
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"Increasing Demand for Automated Workflow as well as Streamlined Complaint Management Processes Worldwide " is seen as one of major growth factors of Complaint Management Software Market in years to come.
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United States will lead Complaint Management Software Market in coming years.

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