Scope of the Study
A service desk offers help to the customers by establishing a communication between customers and company. It ensures that the customers are getting service at a timely manner. Service desks are designed to handle service requests and incidents in terms of quality or availability. This software keeps track of conversation with customers, and also provides real time insights that improves the performance of the team. In addition to that, it automates the tasks so that the employee can handle more customer requests. It also allows the employee to set up FAQs, How to articles and others which helps them to focus on the tickets that needs attention.
The market study is being classified and major geographies with country level break-up.
Zendesk (United States), Zoho (India), Hubspot (United States), Live chat (Poland), Agile CRM (United States), Vision help desk (India), Fresh service (United States), Bitrix (United States), Freshworks (United States) and Halp (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Thinkowl (United States), Userlike (Germany), BeyondTrust (United States), Deskero (United Kingdom), Happyfox (United States), BMC software (United States) and Groove network (United States).
Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Service Desk Software market throughout the predicted period.
AdvanceMarketAnalytics has segmented the market of Global Service Desk Software market by Type, Application and Region.
On the basis of geography, the market of Service Desk Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
- Rising Number of Customer Queries Leading to Implementation of Service Desk Software Which Helps in Closure of Large Number of Queries
- Benefits Such as Efficiency Enhancement Seamless Experience, and Increased Productivity are fuelling the Market Growth
- Introduction of Technologies Such as Artificial Intelligence in Service Desk Software
- Issues Related to Customer Data Privacy May Hamper the Market
- High Initial Costs Associated With the Implementation of Software
- Increasing Importance of Companies towards Customer Satisfaction
- Increase in Small and Medium Size Enterprises
- Lack of Skilled Professionals to Operate the Software
- Availability of Free Software
Market Leaders and their expansionary development strategies
On 10th October 2018, Zendesk has acquired Future Simple Inc. which provides sales force automation software. This acquisition helps the company to improve the sales and customer experience.
Key Target AudienceSoftware developers, Government Regulatory Bodies, Government Research Organisations, Private Research Organisations and Others
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Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
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