Global Service Desk Software
Global Service Desk Software

Service Desk Software Comprehensive Study by Service desk type (Local, Centralised, Virtual), Pricing (Standard, Professional, Enterprise), Features (Multichannel, Multi brand help centre, Multi department, Email, Telephony, Social Media, Live chat), Industry vertical (Financial services, Government, Healthcare, Manufacturing, Media, Retail, Others), Organisation size (SMEs, Large enterprises) Players and Region - Global Market Outlook to 2025

Service Desk Software Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025  

Mar 2020 Edition 213 Pages 195 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Scope of the Study

A service desk offers help to the customers by establishing a communication between customers and company. It ensures that the customers are getting service at a timely manner. Service desks are designed to handle service requests and incidents in terms of quality or availability. This software keeps track of conversation with customers, and also provides real time insights that improves the performance of the team. In addition to that, it automates the tasks so that the employee can handle more customer requests. It also allows the employee to set up FAQs, How to articles and others which helps them to focus on the tickets that needs attention.

The market study is being classified and major geographies with country level break-up.

Zendesk (United States), Zoho (India), Hubspot (United States), Live chat (Poland), Agile CRM (United States), Vision help desk (India), Fresh service (United States), Bitrix (United States), Freshworks (United States) and Halp (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Thinkowl (United States), Userlike (Germany), BeyondTrust (United States), Deskero (United Kingdom), Happyfox (United States), BMC software (United States) and Groove network (United States).

Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Service Desk Software market throughout the predicted period.

Segment Analysis
AdvanceMarketAnalytics has segmented the market of Global Service Desk Software market by Type, Application and Region.

On the basis of geography, the market of Service Desk Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Rising Number of Customer Queries Leading to Implementation of Service Desk Software Which Helps in Closure of Large Number of Queries
  • Benefits Such as Efficiency Enhancement Seamless Experience, and Increased Productivity are fuelling the Market Growth

Market Trend
  • Introduction of Technologies Such as Artificial Intelligence in Service Desk Software

Restraints
  • Issues Related to Customer Data Privacy May Hamper the Market
  • High Initial Costs Associated With the Implementation of Software

Opportunities
  • Increasing Importance of Companies towards Customer Satisfaction
  • Increase in Small and Medium Size Enterprises

Challenges
  • Lack of Skilled Professionals to Operate the Software
  • Availability of Free Software


Market Leaders and their expansionary development strategies
On 10th October 2018, Zendesk has acquired Future Simple Inc. which provides sales force automation software. This acquisition helps the company to improve the sales and customer experience.



Key Target Audience
Software developers, Government Regulatory Bodies, Government Research Organisations, Private Research Organisations and Others

Customization in the Report Available:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
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Report Objectives / Segmentation Covered
By Service desk type
  • Local
  • Centralised
  • Virtual

By Pricing
  • Standard
  • Professional
  • Enterprise

By Features
  • Multichannel
  • Multi brand help centre
  • Multi department
  • Email
  • Telephony
  • Social Media
  • Live chat

By Industry vertical
  • Financial services
  • Government
  • Healthcare
  • Manufacturing
  • Media
  • Retail
  • Others

By Organisation size
  • SMEs
  • Large enterprises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Number of Customer Queries Leading to Implementation of Service Desk Software Which Helps in Closure of Large Number of Queries
      • 3.2.2. Benefits Such as Efficiency Enhancement Seamless Experience, and Increased Productivity are fuelling the Market Growth
    • 3.3. Market Challenges
      • 3.3.1. Lack of Skilled Professionals to Operate the Software
      • 3.3.2. Availability of Free Software
    • 3.4. Market Trends
      • 3.4.1. Introduction of Technologies Such as Artificial Intelligence in Service Desk Software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Service Desk Software, by Service desk type, Pricing, Features, Industry vertical, Organisation size and Region (value) (2014-2019)
    • 5.1. Introduction
    • 5.2. Global Service Desk Software (Value)
      • 5.2.1. Global Service Desk Software by: Service desk type (Value)
        • 5.2.1.1. Local
        • 5.2.1.2. Centralised
        • 5.2.1.3. Virtual
      • 5.2.2. Global Service Desk Software by: Pricing (Value)
        • 5.2.2.1. Standard
        • 5.2.2.2. Professional
        • 5.2.2.3. Enterprise
      • 5.2.3. Global Service Desk Software by: Features (Value)
        • 5.2.3.1. Multichannel
        • 5.2.3.2. Multi brand help centre
        • 5.2.3.3. Multi department
        • 5.2.3.4. Email
        • 5.2.3.5. Telephony
        • 5.2.3.6. Social Media
        • 5.2.3.7. Live chat
      • 5.2.4. Global Service Desk Software by: Industry vertical (Value)
        • 5.2.4.1. Financial services
        • 5.2.4.2. Government
        • 5.2.4.3. Healthcare
        • 5.2.4.4. Manufacturing
        • 5.2.4.5. Media
        • 5.2.4.6. Retail
        • 5.2.4.7. Others
      • 5.2.5. Global Service Desk Software by: Organisation size (Value)
        • 5.2.5.1. SMEs
        • 5.2.5.2. Large enterprises
      • 5.2.6. Global Service Desk Software Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
  • 6. Service Desk Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2019)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zendesk (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Zoho (India)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Hubspot (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Live chat (Poland)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Agile CRM (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Vision help desk (India)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Fresh service (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Bitrix (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Freshworks (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Halp (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Service Desk Software Sale, by Service desk type, Pricing, Features, Industry vertical, Organisation size and Region (value) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Service Desk Software (Value)
      • 7.2.1. Global Service Desk Software by: Service desk type (Value)
        • 7.2.1.1. Local
        • 7.2.1.2. Centralised
        • 7.2.1.3. Virtual
      • 7.2.2. Global Service Desk Software by: Pricing (Value)
        • 7.2.2.1. Standard
        • 7.2.2.2. Professional
        • 7.2.2.3. Enterprise
      • 7.2.3. Global Service Desk Software by: Features (Value)
        • 7.2.3.1. Multichannel
        • 7.2.3.2. Multi brand help centre
        • 7.2.3.3. Multi department
        • 7.2.3.4. Email
        • 7.2.3.5. Telephony
        • 7.2.3.6. Social Media
        • 7.2.3.7. Live chat
      • 7.2.4. Global Service Desk Software by: Industry vertical (Value)
        • 7.2.4.1. Financial services
        • 7.2.4.2. Government
        • 7.2.4.3. Healthcare
        • 7.2.4.4. Manufacturing
        • 7.2.4.5. Media
        • 7.2.4.6. Retail
        • 7.2.4.7. Others
      • 7.2.5. Global Service Desk Software by: Organisation size (Value)
        • 7.2.5.1. SMEs
        • 7.2.5.2. Large enterprises
      • 7.2.6. Global Service Desk Software Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Service Desk Software: by Service desk type(USD Million)
  • Table 2. Service Desk Software Local , by Region USD Million (2014-2019)
  • Table 3. Service Desk Software Centralised , by Region USD Million (2014-2019)
  • Table 4. Service Desk Software Virtual , by Region USD Million (2014-2019)
  • Table 5. Service Desk Software: by Pricing(USD Million)
  • Table 6. Service Desk Software Standard , by Region USD Million (2014-2019)
  • Table 7. Service Desk Software Professional , by Region USD Million (2014-2019)
  • Table 8. Service Desk Software Enterprise , by Region USD Million (2014-2019)
  • Table 9. Service Desk Software: by Features(USD Million)
  • Table 10. Service Desk Software Multichannel , by Region USD Million (2014-2019)
  • Table 11. Service Desk Software Multi brand help centre , by Region USD Million (2014-2019)
  • Table 12. Service Desk Software Multi department , by Region USD Million (2014-2019)
  • Table 13. Service Desk Software Email , by Region USD Million (2014-2019)
  • Table 14. Service Desk Software Telephony , by Region USD Million (2014-2019)
  • Table 15. Service Desk Software Social Media , by Region USD Million (2014-2019)
  • Table 16. Service Desk Software Live chat , by Region USD Million (2014-2019)
  • Table 17. Service Desk Software: by Industry vertical(USD Million)
  • Table 18. Service Desk Software Financial services , by Region USD Million (2014-2019)
  • Table 19. Service Desk Software Government , by Region USD Million (2014-2019)
  • Table 20. Service Desk Software Healthcare , by Region USD Million (2014-2019)
  • Table 21. Service Desk Software Manufacturing , by Region USD Million (2014-2019)
  • Table 22. Service Desk Software Media , by Region USD Million (2014-2019)
  • Table 23. Service Desk Software Retail , by Region USD Million (2014-2019)
  • Table 24. Service Desk Software Others , by Region USD Million (2014-2019)
  • Table 25. Service Desk Software: by Organisation size(USD Million)
  • Table 26. Service Desk Software SMEs , by Region USD Million (2014-2019)
  • Table 27. Service Desk Software Large enterprises , by Region USD Million (2014-2019)
  • Table 28. South America Service Desk Software, by Country USD Million (2014-2019)
  • Table 29. South America Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 30. South America Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 31. South America Service Desk Software, by Features USD Million (2014-2019)
  • Table 32. South America Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 33. South America Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 34. Brazil Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 35. Brazil Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 36. Brazil Service Desk Software, by Features USD Million (2014-2019)
  • Table 37. Brazil Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 38. Brazil Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 39. Argentina Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 40. Argentina Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 41. Argentina Service Desk Software, by Features USD Million (2014-2019)
  • Table 42. Argentina Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 43. Argentina Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 44. Rest of South America Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 45. Rest of South America Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 46. Rest of South America Service Desk Software, by Features USD Million (2014-2019)
  • Table 47. Rest of South America Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 48. Rest of South America Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 49. Asia Pacific Service Desk Software, by Country USD Million (2014-2019)
  • Table 50. Asia Pacific Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 51. Asia Pacific Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 52. Asia Pacific Service Desk Software, by Features USD Million (2014-2019)
  • Table 53. Asia Pacific Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 54. Asia Pacific Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 55. China Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 56. China Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 57. China Service Desk Software, by Features USD Million (2014-2019)
  • Table 58. China Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 59. China Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 60. Japan Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 61. Japan Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 62. Japan Service Desk Software, by Features USD Million (2014-2019)
  • Table 63. Japan Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 64. Japan Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 65. India Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 66. India Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 67. India Service Desk Software, by Features USD Million (2014-2019)
  • Table 68. India Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 69. India Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 70. South Korea Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 71. South Korea Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 72. South Korea Service Desk Software, by Features USD Million (2014-2019)
  • Table 73. South Korea Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 74. South Korea Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 75. Taiwan Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 76. Taiwan Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 77. Taiwan Service Desk Software, by Features USD Million (2014-2019)
  • Table 78. Taiwan Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 79. Taiwan Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 80. Australia Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 81. Australia Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 82. Australia Service Desk Software, by Features USD Million (2014-2019)
  • Table 83. Australia Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 84. Australia Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 85. Rest of Asia-Pacific Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 86. Rest of Asia-Pacific Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 87. Rest of Asia-Pacific Service Desk Software, by Features USD Million (2014-2019)
  • Table 88. Rest of Asia-Pacific Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 89. Rest of Asia-Pacific Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 90. Europe Service Desk Software, by Country USD Million (2014-2019)
  • Table 91. Europe Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 92. Europe Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 93. Europe Service Desk Software, by Features USD Million (2014-2019)
  • Table 94. Europe Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 95. Europe Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 96. Germany Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 97. Germany Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 98. Germany Service Desk Software, by Features USD Million (2014-2019)
  • Table 99. Germany Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 100. Germany Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 101. France Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 102. France Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 103. France Service Desk Software, by Features USD Million (2014-2019)
  • Table 104. France Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 105. France Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 106. Italy Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 107. Italy Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 108. Italy Service Desk Software, by Features USD Million (2014-2019)
  • Table 109. Italy Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 110. Italy Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 111. United Kingdom Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 112. United Kingdom Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 113. United Kingdom Service Desk Software, by Features USD Million (2014-2019)
  • Table 114. United Kingdom Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 115. United Kingdom Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 116. Netherlands Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 117. Netherlands Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 118. Netherlands Service Desk Software, by Features USD Million (2014-2019)
  • Table 119. Netherlands Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 120. Netherlands Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 121. Rest of Europe Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 122. Rest of Europe Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 123. Rest of Europe Service Desk Software, by Features USD Million (2014-2019)
  • Table 124. Rest of Europe Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 125. Rest of Europe Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 126. MEA Service Desk Software, by Country USD Million (2014-2019)
  • Table 127. MEA Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 128. MEA Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 129. MEA Service Desk Software, by Features USD Million (2014-2019)
  • Table 130. MEA Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 131. MEA Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 132. Middle East Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 133. Middle East Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 134. Middle East Service Desk Software, by Features USD Million (2014-2019)
  • Table 135. Middle East Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 136. Middle East Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 137. Africa Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 138. Africa Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 139. Africa Service Desk Software, by Features USD Million (2014-2019)
  • Table 140. Africa Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 141. Africa Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 142. North America Service Desk Software, by Country USD Million (2014-2019)
  • Table 143. North America Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 144. North America Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 145. North America Service Desk Software, by Features USD Million (2014-2019)
  • Table 146. North America Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 147. North America Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 148. United States Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 149. United States Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 150. United States Service Desk Software, by Features USD Million (2014-2019)
  • Table 151. United States Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 152. United States Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 153. Canada Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 154. Canada Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 155. Canada Service Desk Software, by Features USD Million (2014-2019)
  • Table 156. Canada Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 157. Canada Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 158. Mexico Service Desk Software, by Service desk type USD Million (2014-2019)
  • Table 159. Mexico Service Desk Software, by Pricing USD Million (2014-2019)
  • Table 160. Mexico Service Desk Software, by Features USD Million (2014-2019)
  • Table 161. Mexico Service Desk Software, by Industry vertical USD Million (2014-2019)
  • Table 162. Mexico Service Desk Software, by Organisation size USD Million (2014-2019)
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Company Basic Information, Sales Area and Its Competitors
  • Table 172. Company Basic Information, Sales Area and Its Competitors
  • Table 173. Service Desk Software: by Service desk type(USD Million)
  • Table 174. Service Desk Software Local , by Region USD Million (2020-2025)
  • Table 175. Service Desk Software Centralised , by Region USD Million (2020-2025)
  • Table 176. Service Desk Software Virtual , by Region USD Million (2020-2025)
  • Table 177. Service Desk Software: by Pricing(USD Million)
  • Table 178. Service Desk Software Standard , by Region USD Million (2020-2025)
  • Table 179. Service Desk Software Professional , by Region USD Million (2020-2025)
  • Table 180. Service Desk Software Enterprise , by Region USD Million (2020-2025)
  • Table 181. Service Desk Software: by Features(USD Million)
  • Table 182. Service Desk Software Multichannel , by Region USD Million (2020-2025)
  • Table 183. Service Desk Software Multi brand help centre , by Region USD Million (2020-2025)
  • Table 184. Service Desk Software Multi department , by Region USD Million (2020-2025)
  • Table 185. Service Desk Software Email , by Region USD Million (2020-2025)
  • Table 186. Service Desk Software Telephony , by Region USD Million (2020-2025)
  • Table 187. Service Desk Software Social Media , by Region USD Million (2020-2025)
  • Table 188. Service Desk Software Live chat , by Region USD Million (2020-2025)
  • Table 189. Service Desk Software: by Industry vertical(USD Million)
  • Table 190. Service Desk Software Financial services , by Region USD Million (2020-2025)
  • Table 191. Service Desk Software Government , by Region USD Million (2020-2025)
  • Table 192. Service Desk Software Healthcare , by Region USD Million (2020-2025)
  • Table 193. Service Desk Software Manufacturing , by Region USD Million (2020-2025)
  • Table 194. Service Desk Software Media , by Region USD Million (2020-2025)
  • Table 195. Service Desk Software Retail , by Region USD Million (2020-2025)
  • Table 196. Service Desk Software Others , by Region USD Million (2020-2025)
  • Table 197. Service Desk Software: by Organisation size(USD Million)
  • Table 198. Service Desk Software SMEs , by Region USD Million (2020-2025)
  • Table 199. Service Desk Software Large enterprises , by Region USD Million (2020-2025)
  • Table 200. South America Service Desk Software, by Country USD Million (2020-2025)
  • Table 201. South America Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 202. South America Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 203. South America Service Desk Software, by Features USD Million (2020-2025)
  • Table 204. South America Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 205. South America Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 206. Brazil Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 207. Brazil Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 208. Brazil Service Desk Software, by Features USD Million (2020-2025)
  • Table 209. Brazil Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 210. Brazil Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 211. Argentina Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 212. Argentina Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 213. Argentina Service Desk Software, by Features USD Million (2020-2025)
  • Table 214. Argentina Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 215. Argentina Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 216. Rest of South America Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 217. Rest of South America Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 218. Rest of South America Service Desk Software, by Features USD Million (2020-2025)
  • Table 219. Rest of South America Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 220. Rest of South America Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 221. Asia Pacific Service Desk Software, by Country USD Million (2020-2025)
  • Table 222. Asia Pacific Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 223. Asia Pacific Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 224. Asia Pacific Service Desk Software, by Features USD Million (2020-2025)
  • Table 225. Asia Pacific Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 226. Asia Pacific Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 227. China Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 228. China Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 229. China Service Desk Software, by Features USD Million (2020-2025)
  • Table 230. China Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 231. China Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 232. Japan Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 233. Japan Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 234. Japan Service Desk Software, by Features USD Million (2020-2025)
  • Table 235. Japan Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 236. Japan Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 237. India Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 238. India Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 239. India Service Desk Software, by Features USD Million (2020-2025)
  • Table 240. India Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 241. India Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 242. South Korea Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 243. South Korea Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 244. South Korea Service Desk Software, by Features USD Million (2020-2025)
  • Table 245. South Korea Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 246. South Korea Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 247. Taiwan Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 248. Taiwan Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 249. Taiwan Service Desk Software, by Features USD Million (2020-2025)
  • Table 250. Taiwan Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 251. Taiwan Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 252. Australia Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 253. Australia Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 254. Australia Service Desk Software, by Features USD Million (2020-2025)
  • Table 255. Australia Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 256. Australia Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 257. Rest of Asia-Pacific Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 258. Rest of Asia-Pacific Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 259. Rest of Asia-Pacific Service Desk Software, by Features USD Million (2020-2025)
  • Table 260. Rest of Asia-Pacific Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 261. Rest of Asia-Pacific Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 262. Europe Service Desk Software, by Country USD Million (2020-2025)
  • Table 263. Europe Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 264. Europe Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 265. Europe Service Desk Software, by Features USD Million (2020-2025)
  • Table 266. Europe Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 267. Europe Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 268. Germany Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 269. Germany Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 270. Germany Service Desk Software, by Features USD Million (2020-2025)
  • Table 271. Germany Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 272. Germany Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 273. France Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 274. France Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 275. France Service Desk Software, by Features USD Million (2020-2025)
  • Table 276. France Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 277. France Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 278. Italy Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 279. Italy Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 280. Italy Service Desk Software, by Features USD Million (2020-2025)
  • Table 281. Italy Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 282. Italy Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 283. United Kingdom Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 284. United Kingdom Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 285. United Kingdom Service Desk Software, by Features USD Million (2020-2025)
  • Table 286. United Kingdom Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 287. United Kingdom Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 288. Netherlands Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 289. Netherlands Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 290. Netherlands Service Desk Software, by Features USD Million (2020-2025)
  • Table 291. Netherlands Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 292. Netherlands Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 293. Rest of Europe Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 294. Rest of Europe Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 295. Rest of Europe Service Desk Software, by Features USD Million (2020-2025)
  • Table 296. Rest of Europe Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 297. Rest of Europe Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 298. MEA Service Desk Software, by Country USD Million (2020-2025)
  • Table 299. MEA Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 300. MEA Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 301. MEA Service Desk Software, by Features USD Million (2020-2025)
  • Table 302. MEA Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 303. MEA Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 304. Middle East Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 305. Middle East Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 306. Middle East Service Desk Software, by Features USD Million (2020-2025)
  • Table 307. Middle East Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 308. Middle East Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 309. Africa Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 310. Africa Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 311. Africa Service Desk Software, by Features USD Million (2020-2025)
  • Table 312. Africa Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 313. Africa Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 314. North America Service Desk Software, by Country USD Million (2020-2025)
  • Table 315. North America Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 316. North America Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 317. North America Service Desk Software, by Features USD Million (2020-2025)
  • Table 318. North America Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 319. North America Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 320. United States Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 321. United States Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 322. United States Service Desk Software, by Features USD Million (2020-2025)
  • Table 323. United States Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 324. United States Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 325. Canada Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 326. Canada Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 327. Canada Service Desk Software, by Features USD Million (2020-2025)
  • Table 328. Canada Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 329. Canada Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 330. Mexico Service Desk Software, by Service desk type USD Million (2020-2025)
  • Table 331. Mexico Service Desk Software, by Pricing USD Million (2020-2025)
  • Table 332. Mexico Service Desk Software, by Features USD Million (2020-2025)
  • Table 333. Mexico Service Desk Software, by Industry vertical USD Million (2020-2025)
  • Table 334. Mexico Service Desk Software, by Organisation size USD Million (2020-2025)
  • Table 335. Research Programs/Design for This Report
  • Table 336. Key Data Information from Secondary Sources
  • Table 337. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Service Desk Software: by Service desk type USD Million (2014-2019)
  • Figure 5. Global Service Desk Software: by Pricing USD Million (2014-2019)
  • Figure 6. Global Service Desk Software: by Features USD Million (2014-2019)
  • Figure 7. Global Service Desk Software: by Industry vertical USD Million (2014-2019)
  • Figure 8. Global Service Desk Software: by Organisation size USD Million (2014-2019)
  • Figure 9. South America Service Desk Software Share (%), by Country
  • Figure 10. Asia Pacific Service Desk Software Share (%), by Country
  • Figure 11. Europe Service Desk Software Share (%), by Country
  • Figure 12. MEA Service Desk Software Share (%), by Country
  • Figure 13. North America Service Desk Software Share (%), by Country
  • Figure 14. Global Service Desk Software share by Players 2019 (%)
  • Figure 15. Global Service Desk Software share by Players (Top 3) 2019(%)
  • Figure 16. Global Service Desk Software share by Players (Top 5) 2019(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 19. Zendesk (United States) Revenue: by Geography 2019
  • Figure 20. Zoho (India) Revenue, Net Income and Gross profit
  • Figure 21. Zoho (India) Revenue: by Geography 2019
  • Figure 22. Hubspot (United States) Revenue, Net Income and Gross profit
  • Figure 23. Hubspot (United States) Revenue: by Geography 2019
  • Figure 24. Live chat (Poland) Revenue, Net Income and Gross profit
  • Figure 25. Live chat (Poland) Revenue: by Geography 2019
  • Figure 26. Agile CRM (United States) Revenue, Net Income and Gross profit
  • Figure 27. Agile CRM (United States) Revenue: by Geography 2019
  • Figure 28. Vision help desk (India) Revenue, Net Income and Gross profit
  • Figure 29. Vision help desk (India) Revenue: by Geography 2019
  • Figure 30. Fresh service (United States) Revenue, Net Income and Gross profit
  • Figure 31. Fresh service (United States) Revenue: by Geography 2019
  • Figure 32. Bitrix (United States) Revenue, Net Income and Gross profit
  • Figure 33. Bitrix (United States) Revenue: by Geography 2019
  • Figure 34. Freshworks (United States) Revenue, Net Income and Gross profit
  • Figure 35. Freshworks (United States) Revenue: by Geography 2019
  • Figure 36. Halp (United States) Revenue, Net Income and Gross profit
  • Figure 37. Halp (United States) Revenue: by Geography 2019
  • Figure 38. Global Service Desk Software: by Service desk type USD Million (2020-2025)
  • Figure 39. Global Service Desk Software: by Pricing USD Million (2020-2025)
  • Figure 40. Global Service Desk Software: by Features USD Million (2020-2025)
  • Figure 41. Global Service Desk Software: by Industry vertical USD Million (2020-2025)
  • Figure 42. Global Service Desk Software: by Organisation size USD Million (2020-2025)
  • Figure 43. South America Service Desk Software Share (%), by Country
  • Figure 44. Asia Pacific Service Desk Software Share (%), by Country
  • Figure 45. Europe Service Desk Software Share (%), by Country
  • Figure 46. MEA Service Desk Software Share (%), by Country
  • Figure 47. North America Service Desk Software Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Zendesk (United States)
  • Zoho (India)
  • Hubspot (United States)
  • Live chat (Poland)
  • Agile CRM (United States)
  • Vision help desk (India)
  • Fresh service (United States)
  • Bitrix (United States)
  • Freshworks (United States)
  • Halp (United States)
Additional players considered in the study are as follows:
Thinkowl (United States) , Userlike (Germany) , BeyondTrust (United States) , Deskero (United Kingdom) , Happyfox (United States) , BMC software (United States) , Groove network (United States)
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