Scope of the Study
Help desk is the resource which is intended to provide the customer or end user with information and support that is related to a company's or institution's products and services. The purpose of a help desk system is usually to troubleshoot problems and provide guidance about products such as computers, electronic equipment, food, apparel, or software. The help desk system includes IT service management and asset management.
The market study is being classified and major geographies with country level break-up.
Freshworks Inc. (United States), Zendesk (United States), Zoho Corporation Pvt. Ltd. (India), Wrike, Inc. (United States), Vision Helpdesk (India), Teamwork.com, Ltd. (United Kingdom), Apptivo Inc (United States), Quick Base (United States), BMC Software, Inc. (United States) and SherpaDesk (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Samanage Ltd. (United States), TeamSupport (United States) and xSellco Limited (Ireland).
The companies are now exploring the market by adopting mergers & acquisitions, expansions, investments, new developments in existing products and collaborations as their preferred strategies. The players are also exploring new geographies and industries through expansions and acquisitions so as to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Help Desk Systems market throughout the predicted period.
AdvanceMarketAnalytics has segmented the market of Global Help Desk Systems market by Type, Application and Region.
On the basis of geography, the market of Help Desk Systems has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
- Increasing demand for automated routine process
- Wide range of applications in industries
- Technological development in help desk software
- High initial costs may hamper the market growth
- Increasing need for help desk support is boosting the market
- Lack of awareness among the individuals
Market Leaders and their expansionary development strategies
In March 2019, Zoho has acquired ePoise which offers an application that enables its users to prepare for interviews through video lessons and feedback from the other users.
Key Target AudienceSoftware developers, Government associations, Research organisations, software vendors and Others
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Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
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