Global Call Center AI

Call Center AI Comprehensive Study by Industry Vertical (BFSI, Retail & eCommerce, Telecom, Healthcare, Media & Entertainment, Travel & Hospitality, Others (Automotive, Manufacturing, Energy & Utilities)), Component (Compute Platforms, Solutions, Services (Consulting, System Integration and Deployment, Support and Maintenance)), Deployment Model (Cloud, On-premises) Players and Region - Global Market Outlook to 2026

Call Center AI Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Call Center AI Market Scope
The increasing service sector and e-commerce, technological developments in cloud computing, and a growing emphasis on customer-centric services are the key factors expected to grow the call center AI market utmost for the forecasted period. According to Canam Research, 78% of contact centers in the U.S. report plans to deploy artificial intelligence in their contact center in the next 3 years. Top uses of artificial intelligence include bots, self-service, and AI for quality management.

Numerous players are present in the market hence the fragmented nature of the market. Increasing adoption in numerous industries for better customer relationship management such as banking and finance. healthcare. IT and others generating lucrative opportunities for the players providing call center AI services. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Call Center AI market throughout the predicted period.

IBM (United States), Google (United States), Microsoft (United States), Oracle (United States), SAP (Germany), AWS (United States), Nuance Communications (United States), Avaya (United States), Haptik (India), Artificial Solutions (Spain), Zendesk (United States), Conversica (United States), Rulai (United States), Inbenta Technologies (United States), Kore.ai (United States), EdgeVerve Systems (Infosys) (India), Pypestream (United States) and Avaamo (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Talkdesk (United States), NICE inContact (United States) and Creative Virtual (United Kingdom).

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.

Segmentation Overview
The study have segmented the market of Global Call Center AI market and Region with country level break-up.

On the basis of geography, the market of Call Center AI has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

In July 2020, Google announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today., and In April 2019, IBM announced that Regions Bank has selected the company's artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work.


Market Trend
  • High Demand for Deployment of Cloud-based Call Center AI

Market Drivers
  • Increasing Data Generation through the Internet of Things
  • Growing Customer Engagement through Social Media Platforms

Opportunities
  • Integration of Gesture Recognition With AI-Based Chatbots Or Ivas
  • Rising Inclination towards Providing Services on Digital Platform

Restraints
  • Data Privacy and Security Concerns

Challenges
  • Lack of Skilled Employees
  • Slow Digitization Across Emerging Economies


Key Target Audience
Call Center AI Providers, Call Center Service Providers, Professional Service Providers, Managed Service Providers, System Integrators, Cloud Service Providers, Internet Service Providers, Government Organizations and Other

Report Objectives / Segmentation Covered

By Industry Vertical
  • BFSI
  • Retail & eCommerce
  • Telecom
  • Healthcare
  • Media & Entertainment
  • Travel & Hospitality
  • Others (Automotive, Manufacturing, Energy & Utilities)

By Component
  • Compute Platforms
  • Solutions
  • Services (Consulting, System Integration and Deployment, Support and Maintenance)

By Deployment Model
  • Cloud
  • On-premises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Data Generation through the Internet of Things
      • 3.2.2. Growing Customer Engagement through Social Media Platforms
    • 3.3. Market Challenges
      • 3.3.1. Lack of Skilled Employees
      • 3.3.2. Slow Digitization Across Emerging Economies
    • 3.4. Market Trends
      • 3.4.1. High Demand for Deployment of Cloud-based Call Center AI
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Call Center AI, by Industry Vertical, Component, Deployment Model and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Call Center AI (Value)
      • 5.2.1. Global Call Center AI by: Industry Vertical (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. Retail & eCommerce
        • 5.2.1.3. Telecom
        • 5.2.1.4. Healthcare
        • 5.2.1.5. Media & Entertainment
        • 5.2.1.6. Travel & Hospitality
        • 5.2.1.7. Others (Automotive, Manufacturing, Energy & Utilities)
      • 5.2.2. Global Call Center AI by: Component (Value)
        • 5.2.2.1. Compute Platforms
        • 5.2.2.2. Solutions
        • 5.2.2.3. Services (Consulting, System Integration and Deployment, Support and Maintenance)
      • 5.2.3. Global Call Center AI by: Deployment Model (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-premises
      • 5.2.4. Global Call Center AI Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Call Center AI (Price)
  • 6. Call Center AI: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. IBM (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Google (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Microsoft (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Oracle (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SAP (Germany)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. AWS (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Nuance Communications (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Avaya (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Haptik (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Artificial Solutions (Spain)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Zendesk (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Conversica (United States)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. Rulai (United States)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
      • 6.4.14. Inbenta Technologies (United States)
        • 6.4.14.1. Business Overview
        • 6.4.14.2. Products/Services Offerings
        • 6.4.14.3. Financial Analysis
        • 6.4.14.4. SWOT Analysis
      • 6.4.15. Kore.ai (United States)
        • 6.4.15.1. Business Overview
        • 6.4.15.2. Products/Services Offerings
        • 6.4.15.3. Financial Analysis
        • 6.4.15.4. SWOT Analysis
      • 6.4.16. EdgeVerve Systems (Infosys) (India)
        • 6.4.16.1. Business Overview
        • 6.4.16.2. Products/Services Offerings
        • 6.4.16.3. Financial Analysis
        • 6.4.16.4. SWOT Analysis
      • 6.4.17. Pypestream (United States)
        • 6.4.17.1. Business Overview
        • 6.4.17.2. Products/Services Offerings
        • 6.4.17.3. Financial Analysis
        • 6.4.17.4. SWOT Analysis
      • 6.4.18. Avaamo (United States)
        • 6.4.18.1. Business Overview
        • 6.4.18.2. Products/Services Offerings
        • 6.4.18.3. Financial Analysis
        • 6.4.18.4. SWOT Analysis
  • 7. Global Call Center AI Sale, by Industry Vertical, Component, Deployment Model and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Call Center AI (Value)
      • 7.2.1. Global Call Center AI by: Industry Vertical (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. Retail & eCommerce
        • 7.2.1.3. Telecom
        • 7.2.1.4. Healthcare
        • 7.2.1.5. Media & Entertainment
        • 7.2.1.6. Travel & Hospitality
        • 7.2.1.7. Others (Automotive, Manufacturing, Energy & Utilities)
      • 7.2.2. Global Call Center AI by: Component (Value)
        • 7.2.2.1. Compute Platforms
        • 7.2.2.2. Solutions
        • 7.2.2.3. Services (Consulting, System Integration and Deployment, Support and Maintenance)
      • 7.2.3. Global Call Center AI by: Deployment Model (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-premises
      • 7.2.4. Global Call Center AI Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Call Center AI (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Call Center AI: by Industry Vertical(USD Million)
  • Table 2. Call Center AI BFSI , by Region USD Million (2015-2020)
  • Table 3. Call Center AI Retail & eCommerce , by Region USD Million (2015-2020)
  • Table 4. Call Center AI Telecom , by Region USD Million (2015-2020)
  • Table 5. Call Center AI Healthcare , by Region USD Million (2015-2020)
  • Table 6. Call Center AI Media & Entertainment , by Region USD Million (2015-2020)
  • Table 7. Call Center AI Travel & Hospitality , by Region USD Million (2015-2020)
  • Table 8. Call Center AI Others (Automotive, Manufacturing, Energy & Utilities) , by Region USD Million (2015-2020)
  • Table 9. Call Center AI: by Component(USD Million)
  • Table 10. Call Center AI Compute Platforms , by Region USD Million (2015-2020)
  • Table 11. Call Center AI Solutions , by Region USD Million (2015-2020)
  • Table 12. Call Center AI Services (Consulting, System Integration and Deployment, Support and Maintenance) , by Region USD Million (2015-2020)
  • Table 13. Call Center AI: by Deployment Model(USD Million)
  • Table 14. Call Center AI Cloud , by Region USD Million (2015-2020)
  • Table 15. Call Center AI On-premises , by Region USD Million (2015-2020)
  • Table 16. South America Call Center AI, by Country USD Million (2015-2020)
  • Table 17. South America Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 18. South America Call Center AI, by Component USD Million (2015-2020)
  • Table 19. South America Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 20. Brazil Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 21. Brazil Call Center AI, by Component USD Million (2015-2020)
  • Table 22. Brazil Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 23. Argentina Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 24. Argentina Call Center AI, by Component USD Million (2015-2020)
  • Table 25. Argentina Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 26. Rest of South America Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 27. Rest of South America Call Center AI, by Component USD Million (2015-2020)
  • Table 28. Rest of South America Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 29. Asia Pacific Call Center AI, by Country USD Million (2015-2020)
  • Table 30. Asia Pacific Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 31. Asia Pacific Call Center AI, by Component USD Million (2015-2020)
  • Table 32. Asia Pacific Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 33. China Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 34. China Call Center AI, by Component USD Million (2015-2020)
  • Table 35. China Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 36. Japan Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 37. Japan Call Center AI, by Component USD Million (2015-2020)
  • Table 38. Japan Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 39. India Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 40. India Call Center AI, by Component USD Million (2015-2020)
  • Table 41. India Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 42. South Korea Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 43. South Korea Call Center AI, by Component USD Million (2015-2020)
  • Table 44. South Korea Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 45. Taiwan Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 46. Taiwan Call Center AI, by Component USD Million (2015-2020)
  • Table 47. Taiwan Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 48. Australia Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 49. Australia Call Center AI, by Component USD Million (2015-2020)
  • Table 50. Australia Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 51. Rest of Asia-Pacific Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 52. Rest of Asia-Pacific Call Center AI, by Component USD Million (2015-2020)
  • Table 53. Rest of Asia-Pacific Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 54. Europe Call Center AI, by Country USD Million (2015-2020)
  • Table 55. Europe Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 56. Europe Call Center AI, by Component USD Million (2015-2020)
  • Table 57. Europe Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 58. Germany Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 59. Germany Call Center AI, by Component USD Million (2015-2020)
  • Table 60. Germany Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 61. France Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 62. France Call Center AI, by Component USD Million (2015-2020)
  • Table 63. France Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 64. Italy Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 65. Italy Call Center AI, by Component USD Million (2015-2020)
  • Table 66. Italy Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 67. United Kingdom Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 68. United Kingdom Call Center AI, by Component USD Million (2015-2020)
  • Table 69. United Kingdom Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 70. Netherlands Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 71. Netherlands Call Center AI, by Component USD Million (2015-2020)
  • Table 72. Netherlands Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 73. Rest of Europe Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 74. Rest of Europe Call Center AI, by Component USD Million (2015-2020)
  • Table 75. Rest of Europe Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 76. MEA Call Center AI, by Country USD Million (2015-2020)
  • Table 77. MEA Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 78. MEA Call Center AI, by Component USD Million (2015-2020)
  • Table 79. MEA Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 80. Middle East Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 81. Middle East Call Center AI, by Component USD Million (2015-2020)
  • Table 82. Middle East Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 83. Africa Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 84. Africa Call Center AI, by Component USD Million (2015-2020)
  • Table 85. Africa Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 86. North America Call Center AI, by Country USD Million (2015-2020)
  • Table 87. North America Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 88. North America Call Center AI, by Component USD Million (2015-2020)
  • Table 89. North America Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 90. United States Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 91. United States Call Center AI, by Component USD Million (2015-2020)
  • Table 92. United States Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 93. Canada Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 94. Canada Call Center AI, by Component USD Million (2015-2020)
  • Table 95. Canada Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 96. Mexico Call Center AI, by Industry Vertical USD Million (2015-2020)
  • Table 97. Mexico Call Center AI, by Component USD Million (2015-2020)
  • Table 98. Mexico Call Center AI, by Deployment Model USD Million (2015-2020)
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Company Basic Information, Sales Area and Its Competitors
  • Table 109. Company Basic Information, Sales Area and Its Competitors
  • Table 110. Company Basic Information, Sales Area and Its Competitors
  • Table 111. Company Basic Information, Sales Area and Its Competitors
  • Table 112. Company Basic Information, Sales Area and Its Competitors
  • Table 113. Company Basic Information, Sales Area and Its Competitors
  • Table 114. Company Basic Information, Sales Area and Its Competitors
  • Table 115. Company Basic Information, Sales Area and Its Competitors
  • Table 116. Company Basic Information, Sales Area and Its Competitors
  • Table 117. Call Center AI: by Industry Vertical(USD Million)
  • Table 118. Call Center AI BFSI , by Region USD Million (2021-2026)
  • Table 119. Call Center AI Retail & eCommerce , by Region USD Million (2021-2026)
  • Table 120. Call Center AI Telecom , by Region USD Million (2021-2026)
  • Table 121. Call Center AI Healthcare , by Region USD Million (2021-2026)
  • Table 122. Call Center AI Media & Entertainment , by Region USD Million (2021-2026)
  • Table 123. Call Center AI Travel & Hospitality , by Region USD Million (2021-2026)
  • Table 124. Call Center AI Others (Automotive, Manufacturing, Energy & Utilities) , by Region USD Million (2021-2026)
  • Table 125. Call Center AI: by Component(USD Million)
  • Table 126. Call Center AI Compute Platforms , by Region USD Million (2021-2026)
  • Table 127. Call Center AI Solutions , by Region USD Million (2021-2026)
  • Table 128. Call Center AI Services (Consulting, System Integration and Deployment, Support and Maintenance) , by Region USD Million (2021-2026)
  • Table 129. Call Center AI: by Deployment Model(USD Million)
  • Table 130. Call Center AI Cloud , by Region USD Million (2021-2026)
  • Table 131. Call Center AI On-premises , by Region USD Million (2021-2026)
  • Table 132. South America Call Center AI, by Country USD Million (2021-2026)
  • Table 133. South America Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 134. South America Call Center AI, by Component USD Million (2021-2026)
  • Table 135. South America Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 136. Brazil Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 137. Brazil Call Center AI, by Component USD Million (2021-2026)
  • Table 138. Brazil Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 139. Argentina Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 140. Argentina Call Center AI, by Component USD Million (2021-2026)
  • Table 141. Argentina Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 142. Rest of South America Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 143. Rest of South America Call Center AI, by Component USD Million (2021-2026)
  • Table 144. Rest of South America Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 145. Asia Pacific Call Center AI, by Country USD Million (2021-2026)
  • Table 146. Asia Pacific Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 147. Asia Pacific Call Center AI, by Component USD Million (2021-2026)
  • Table 148. Asia Pacific Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 149. China Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 150. China Call Center AI, by Component USD Million (2021-2026)
  • Table 151. China Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 152. Japan Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 153. Japan Call Center AI, by Component USD Million (2021-2026)
  • Table 154. Japan Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 155. India Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 156. India Call Center AI, by Component USD Million (2021-2026)
  • Table 157. India Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 158. South Korea Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 159. South Korea Call Center AI, by Component USD Million (2021-2026)
  • Table 160. South Korea Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 161. Taiwan Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 162. Taiwan Call Center AI, by Component USD Million (2021-2026)
  • Table 163. Taiwan Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 164. Australia Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 165. Australia Call Center AI, by Component USD Million (2021-2026)
  • Table 166. Australia Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 167. Rest of Asia-Pacific Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 168. Rest of Asia-Pacific Call Center AI, by Component USD Million (2021-2026)
  • Table 169. Rest of Asia-Pacific Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 170. Europe Call Center AI, by Country USD Million (2021-2026)
  • Table 171. Europe Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 172. Europe Call Center AI, by Component USD Million (2021-2026)
  • Table 173. Europe Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 174. Germany Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 175. Germany Call Center AI, by Component USD Million (2021-2026)
  • Table 176. Germany Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 177. France Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 178. France Call Center AI, by Component USD Million (2021-2026)
  • Table 179. France Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 180. Italy Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 181. Italy Call Center AI, by Component USD Million (2021-2026)
  • Table 182. Italy Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 183. United Kingdom Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 184. United Kingdom Call Center AI, by Component USD Million (2021-2026)
  • Table 185. United Kingdom Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 186. Netherlands Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 187. Netherlands Call Center AI, by Component USD Million (2021-2026)
  • Table 188. Netherlands Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 189. Rest of Europe Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 190. Rest of Europe Call Center AI, by Component USD Million (2021-2026)
  • Table 191. Rest of Europe Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 192. MEA Call Center AI, by Country USD Million (2021-2026)
  • Table 193. MEA Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 194. MEA Call Center AI, by Component USD Million (2021-2026)
  • Table 195. MEA Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 196. Middle East Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 197. Middle East Call Center AI, by Component USD Million (2021-2026)
  • Table 198. Middle East Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 199. Africa Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 200. Africa Call Center AI, by Component USD Million (2021-2026)
  • Table 201. Africa Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 202. North America Call Center AI, by Country USD Million (2021-2026)
  • Table 203. North America Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 204. North America Call Center AI, by Component USD Million (2021-2026)
  • Table 205. North America Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 206. United States Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 207. United States Call Center AI, by Component USD Million (2021-2026)
  • Table 208. United States Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 209. Canada Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 210. Canada Call Center AI, by Component USD Million (2021-2026)
  • Table 211. Canada Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 212. Mexico Call Center AI, by Industry Vertical USD Million (2021-2026)
  • Table 213. Mexico Call Center AI, by Component USD Million (2021-2026)
  • Table 214. Mexico Call Center AI, by Deployment Model USD Million (2021-2026)
  • Table 215. Research Programs/Design for This Report
  • Table 216. Key Data Information from Secondary Sources
  • Table 217. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Call Center AI: by Industry Vertical USD Million (2015-2020)
  • Figure 5. Global Call Center AI: by Component USD Million (2015-2020)
  • Figure 6. Global Call Center AI: by Deployment Model USD Million (2015-2020)
  • Figure 7. South America Call Center AI Share (%), by Country
  • Figure 8. Asia Pacific Call Center AI Share (%), by Country
  • Figure 9. Europe Call Center AI Share (%), by Country
  • Figure 10. MEA Call Center AI Share (%), by Country
  • Figure 11. North America Call Center AI Share (%), by Country
  • Figure 12. Global Call Center AI share by Players 2020 (%)
  • Figure 13. Global Call Center AI share by Players (Top 3) 2020(%)
  • Figure 14. Global Call Center AI share by Players (Top 5) 2020(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 17. IBM (United States) Revenue: by Geography 2020
  • Figure 18. Google (United States) Revenue, Net Income and Gross profit
  • Figure 19. Google (United States) Revenue: by Geography 2020
  • Figure 20. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 21. Microsoft (United States) Revenue: by Geography 2020
  • Figure 22. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 23. Oracle (United States) Revenue: by Geography 2020
  • Figure 24. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 25. SAP (Germany) Revenue: by Geography 2020
  • Figure 26. AWS (United States) Revenue, Net Income and Gross profit
  • Figure 27. AWS (United States) Revenue: by Geography 2020
  • Figure 28. Nuance Communications (United States) Revenue, Net Income and Gross profit
  • Figure 29. Nuance Communications (United States) Revenue: by Geography 2020
  • Figure 30. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 31. Avaya (United States) Revenue: by Geography 2020
  • Figure 32. Haptik (India) Revenue, Net Income and Gross profit
  • Figure 33. Haptik (India) Revenue: by Geography 2020
  • Figure 34. Artificial Solutions (Spain) Revenue, Net Income and Gross profit
  • Figure 35. Artificial Solutions (Spain) Revenue: by Geography 2020
  • Figure 36. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 37. Zendesk (United States) Revenue: by Geography 2020
  • Figure 38. Conversica (United States) Revenue, Net Income and Gross profit
  • Figure 39. Conversica (United States) Revenue: by Geography 2020
  • Figure 40. Rulai (United States) Revenue, Net Income and Gross profit
  • Figure 41. Rulai (United States) Revenue: by Geography 2020
  • Figure 42. Inbenta Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 43. Inbenta Technologies (United States) Revenue: by Geography 2020
  • Figure 44. Kore.ai (United States) Revenue, Net Income and Gross profit
  • Figure 45. Kore.ai (United States) Revenue: by Geography 2020
  • Figure 46. EdgeVerve Systems (Infosys) (India) Revenue, Net Income and Gross profit
  • Figure 47. EdgeVerve Systems (Infosys) (India) Revenue: by Geography 2020
  • Figure 48. Pypestream (United States) Revenue, Net Income and Gross profit
  • Figure 49. Pypestream (United States) Revenue: by Geography 2020
  • Figure 50. Avaamo (United States) Revenue, Net Income and Gross profit
  • Figure 51. Avaamo (United States) Revenue: by Geography 2020
  • Figure 52. Global Call Center AI: by Industry Vertical USD Million (2021-2026)
  • Figure 53. Global Call Center AI: by Component USD Million (2021-2026)
  • Figure 54. Global Call Center AI: by Deployment Model USD Million (2021-2026)
  • Figure 55. South America Call Center AI Share (%), by Country
  • Figure 56. Asia Pacific Call Center AI Share (%), by Country
  • Figure 57. Europe Call Center AI Share (%), by Country
  • Figure 58. MEA Call Center AI Share (%), by Country
  • Figure 59. North America Call Center AI Share (%), by Country
List of companies from research coverage that are profiled in the study
  • IBM (United States)
  • Google (United States)
  • Microsoft (United States)
  • Oracle (United States)
  • SAP (Germany)
  • AWS (United States)
  • Nuance Communications (United States)
  • Avaya (United States)
  • Haptik (India)
  • Artificial Solutions (Spain)
  • Zendesk (United States)
  • Conversica (United States)
  • Rulai (United States)
  • Inbenta Technologies (United States)
  • Kore.ai (United States)
  • EdgeVerve Systems (Infosys) (India)
  • Pypestream (United States)
  • Avaamo (United States)
Additional players considered in the study are as follows:
Talkdesk (United States) , NICE inContact (United States) , Creative Virtual (United Kingdom)
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Sep 2021 220 Pages 68 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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