Call Center AI Market Scope
The increasing service sector and e-commerce, technological developments in cloud computing, and a growing emphasis on customer-centric services are the key factors expected to grow the call center AI market utmost for the forecasted period. According to Canam Research, 78% of contact centers in the U.S. report plans to deploy artificial intelligence in their contact center in the next 3 years. Top uses of artificial intelligence include bots, self-service, and AI for quality management.
The market study is segmented and major geographies with country level break-up.
Numerous players are present in the market hence the fragmented nature of the market. Increasing adoption in numerous industries for better customer relationship management such as banking and finance. healthcare. IT and others generating lucrative opportunities for the players providing call center AI services. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Call Center AI market throughout the predicted period.
IBM (United States), Google (United States), Microsoft (United States), Oracle (United States), SAP (Germany), AWS (United States), Nuance Communications (United States), Avaya (United States), Haptik (India), Artificial Solutions (Spain), Zendesk (United States), Conversica (United States), Rulai (United States), Inbenta Technologies (United States), Kore.ai (United States), EdgeVerve Systems (Infosys) (India), Pypestream (United States) and Avaamo (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Talkdesk (United States), NICE inContact (United States) and Creative Virtual (United Kingdom).
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
AdvanceMarketAnalytics has segmented the market of Global Call Center AI market by Type, Application and Region.
On the basis of geography, the market of Call Center AI has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
In July 2020, Google announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today., and In April 2019, IBM announced that Regions Bank has selected the company's artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work.
- High Demand for Deployment of Cloud-based Call Center AI
- Increasing Data Generation through the Internet of Things
- Growing Customer Engagement through Social Media Platforms
- Integration of Gesture Recognition With AI-Based Chatbots Or Ivas
- Rising Inclination towards Providing Services on Digital Platform
- Data Privacy and Security Concerns
- Lack of Skilled Employees
- Slow Digitization Across Emerging Economies
Key Target AudienceCall Center AI Providers, Call Center Service Providers, Professional Service Providers, Managed Service Providers, System Integrators, Cloud Service Providers, Internet Service Providers, Government Organizations and Other
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