Social Media Customer Service Software
Social Media Customer Service Software

Social Media Customer Service Software Comprehensive Study by Application (SME (Small and Medium Enterprises), Large Enterprise), Pricing Option (Monthly Subscription, Annual Subscription, One-Time License), Deployment (On-Premise, Cloud-Based, SaaS), Features (Appointment Management, Call Center Management, Knowledge Base, Live Chat, Performance Metrics, Self Service Portal, Social Media Integration, Surveys & Feedback, Others), End User (Agents, Managers, Customers, Others) Players and Region - Global Market Outlook to 2025

Social Media Customer Service Software Market Segmented into XX Submarkets. | Forecast Years: 2020- 2025  

May 2020 Edition 202 Pages 211 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Social Media Customer Service Software Market Definition
Social media customer service software allows companies to reach out to customers and users through social media outlets for their brand promotion, engagement, and solving customer queries. Customer services through social media gather and organizes the mentions on social media platforms and create tickets for the supporting agents to provide better responses and services. The software is not only used by customer service providers but also marketing teams to promote the brand and make positive impact on customer's opinions in social media. It collects customer inquiries from emails and user portals monitoring all other types of social media.

The market study is broken down, by Application (SME (Small and Medium Enterprises) and Large Enterprise) and major geographies with country level splits.

Freshworks Inc. (Freshdesk) (United States), HappyFox Inc. (United States), Zendesk Inc. (United States), Genesys (United States), Sprout Social, Inc. (United States), Zoho Corporation Pvt. Ltd. (India), Salesforce (United States), Quality Unit, LLC (Liva Agent) (United States), Bitrix24 (Egypt) and Sprinklr (United States) are some of the key players that are part of study coverage.

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Social Media Customer Service Software market by Type, Application and Region.

On the basis of geography, the market of Social Media Customer Service Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Pricing Option, the sub-segment i.e. Monthly Subscription will boost the Social Media Customer Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment, the sub-segment i.e. On-Premise will boost the Social Media Customer Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Features, the sub-segment i.e. Appointment Management will boost the Social Media Customer Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End User, the sub-segment i.e. Agents will boost the Social Media Customer Service Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.




Market Trend
  • The Emerging Brand or Product Support Experiences Via Social Media
  • The Advent of Artificial Intelligence Powered Social Media Customer Service Software

Market Drivers
  • The Demand for Automating the Service Because of its Easy, Faster and Direct Way to Engagement with the Customers
  • The Increased Consumption of Social Media Networks Worldwide

Opportunities
  • Increasing Spendings of Companies on Social Media Customer Service and its Technological Automation
  • Advancement in Public Problem Resolution and Provides Social Listening Opportunities

Restraints
  • Problems in Handling Angry Customer On Social Media

Challenges
  • Technological Errors involved in Social Media Customer Service Software


Key Target Audience
Social Media Customer Service Software Developers, Social Media Customer Service Industry Associations, Research and Development Institutes, Social Media Experts, Potential Investors, Regulatory Bodies and Others

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.

Customization available in this Study:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
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Report Objectives / Segmentation Covered
By Application
  • SME (Small and Medium Enterprises)
  • Large Enterprise
By Pricing Option
  • Monthly Subscription
  • Annual Subscription
  • One-Time License

By Deployment
  • On-Premise
  • Cloud-Based
  • SaaS

By Features
  • Appointment Management
  • Call Center Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Others

By End User
  • Agents
  • Managers
  • Customers
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. The Demand for Automating the Service Because of its Easy, Faster and Direct Way to Engagement with the Customers
      • 3.2.2. The Increased Consumption of Social Media Networks Worldwide
    • 3.3. Market Challenges
      • 3.3.1. Technological Errors involved in Social Media Customer Service Software
    • 3.4. Market Trends
      • 3.4.1. The Emerging Brand or Product Support Experiences Via Social Media
      • 3.4.2. The Advent of Artificial Intelligence Powered Social Media Customer Service Software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Social Media Customer Service Software, by Application, Pricing Option, Deployment, Features, End User and Region (value) (2014-2019)
    • 5.1. Introduction
    • 5.2. Global Social Media Customer Service Software (Value)
      • 5.2.1. Global Social Media Customer Service Software by: Application (Value)
        • 5.2.1.1. SME (Small and Medium Enterprises)
        • 5.2.1.2. Large Enterprise
      • 5.2.2. Global Social Media Customer Service Software by: Pricing Option (Value)
        • 5.2.2.1. Monthly Subscription
        • 5.2.2.2. Annual Subscription
        • 5.2.2.3. One-Time License
      • 5.2.3. Global Social Media Customer Service Software by: Deployment (Value)
        • 5.2.3.1. On-Premise
        • 5.2.3.2. Cloud-Based
        • 5.2.3.3. SaaS
      • 5.2.4. Global Social Media Customer Service Software by: Features (Value)
        • 5.2.4.1. Appointment Management
        • 5.2.4.2. Call Center Management
        • 5.2.4.3. Knowledge Base
        • 5.2.4.4. Live Chat
        • 5.2.4.5. Performance Metrics
        • 5.2.4.6. Self Service Portal
        • 5.2.4.7. Social Media Integration
        • 5.2.4.8. Surveys & Feedback
        • 5.2.4.9. Others
      • 5.2.5. Global Social Media Customer Service Software by: End User (Value)
        • 5.2.5.1. Agents
        • 5.2.5.2. Managers
        • 5.2.5.3. Customers
        • 5.2.5.4. Others
      • 5.2.6. Global Social Media Customer Service Software Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
  • 6. Social Media Customer Service Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2019)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Freshworks Inc. (Freshdesk) (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. HappyFox Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Zendesk Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Genesys (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Sprout Social, Inc. (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Zoho Corporation Pvt. Ltd. (India)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Salesforce (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Quality Unit, LLC (Liva Agent) (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Bitrix24 (Egypt)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Sprinklr (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Social Media Customer Service Software Sale, by Application, Pricing Option, Deployment, Features, End User and Region (value) (2020-2025)
    • 7.1. Introduction
    • 7.2. Global Social Media Customer Service Software (Value)
      • 7.2.1. Global Social Media Customer Service Software by: Application (Value)
        • 7.2.1.1. SME (Small and Medium Enterprises)
        • 7.2.1.2. Large Enterprise
      • 7.2.2. Global Social Media Customer Service Software by: Pricing Option (Value)
        • 7.2.2.1. Monthly Subscription
        • 7.2.2.2. Annual Subscription
        • 7.2.2.3. One-Time License
      • 7.2.3. Global Social Media Customer Service Software by: Deployment (Value)
        • 7.2.3.1. On-Premise
        • 7.2.3.2. Cloud-Based
        • 7.2.3.3. SaaS
      • 7.2.4. Global Social Media Customer Service Software by: Features (Value)
        • 7.2.4.1. Appointment Management
        • 7.2.4.2. Call Center Management
        • 7.2.4.3. Knowledge Base
        • 7.2.4.4. Live Chat
        • 7.2.4.5. Performance Metrics
        • 7.2.4.6. Self Service Portal
        • 7.2.4.7. Social Media Integration
        • 7.2.4.8. Surveys & Feedback
        • 7.2.4.9. Others
      • 7.2.5. Global Social Media Customer Service Software by: End User (Value)
        • 7.2.5.1. Agents
        • 7.2.5.2. Managers
        • 7.2.5.3. Customers
        • 7.2.5.4. Others
      • 7.2.6. Global Social Media Customer Service Software Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Social Media Customer Service Software: by Application(USD Million)
  • Table 2. Social Media Customer Service Software SME (Small and Medium Enterprises) , by Region USD Million (2014-2019)
  • Table 3. Social Media Customer Service Software Large Enterprise , by Region USD Million (2014-2019)
  • Table 4. Social Media Customer Service Software: by Pricing Option(USD Million)
  • Table 5. Social Media Customer Service Software Monthly Subscription , by Region USD Million (2014-2019)
  • Table 6. Social Media Customer Service Software Annual Subscription , by Region USD Million (2014-2019)
  • Table 7. Social Media Customer Service Software One-Time License , by Region USD Million (2014-2019)
  • Table 8. Social Media Customer Service Software: by Deployment(USD Million)
  • Table 9. Social Media Customer Service Software On-Premise , by Region USD Million (2014-2019)
  • Table 10. Social Media Customer Service Software Cloud-Based , by Region USD Million (2014-2019)
  • Table 11. Social Media Customer Service Software SaaS , by Region USD Million (2014-2019)
  • Table 12. Social Media Customer Service Software: by Features(USD Million)
  • Table 13. Social Media Customer Service Software Appointment Management , by Region USD Million (2014-2019)
  • Table 14. Social Media Customer Service Software Call Center Management , by Region USD Million (2014-2019)
  • Table 15. Social Media Customer Service Software Knowledge Base , by Region USD Million (2014-2019)
  • Table 16. Social Media Customer Service Software Live Chat , by Region USD Million (2014-2019)
  • Table 17. Social Media Customer Service Software Performance Metrics , by Region USD Million (2014-2019)
  • Table 18. Social Media Customer Service Software Self Service Portal , by Region USD Million (2014-2019)
  • Table 19. Social Media Customer Service Software Social Media Integration , by Region USD Million (2014-2019)
  • Table 20. Social Media Customer Service Software Surveys & Feedback , by Region USD Million (2014-2019)
  • Table 21. Social Media Customer Service Software Others , by Region USD Million (2014-2019)
  • Table 22. Social Media Customer Service Software: by End User(USD Million)
  • Table 23. Social Media Customer Service Software Agents , by Region USD Million (2014-2019)
  • Table 24. Social Media Customer Service Software Managers , by Region USD Million (2014-2019)
  • Table 25. Social Media Customer Service Software Customers , by Region USD Million (2014-2019)
  • Table 26. Social Media Customer Service Software Others , by Region USD Million (2014-2019)
  • Table 27. South America Social Media Customer Service Software, by Country USD Million (2014-2019)
  • Table 28. South America Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 29. South America Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 30. South America Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 31. South America Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 32. South America Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 33. Brazil Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 34. Brazil Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 35. Brazil Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 36. Brazil Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 37. Brazil Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 38. Argentina Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 39. Argentina Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 40. Argentina Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 41. Argentina Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 42. Argentina Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 43. Rest of South America Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 44. Rest of South America Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 45. Rest of South America Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 46. Rest of South America Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 47. Rest of South America Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 48. Asia Pacific Social Media Customer Service Software, by Country USD Million (2014-2019)
  • Table 49. Asia Pacific Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 50. Asia Pacific Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 51. Asia Pacific Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 52. Asia Pacific Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 53. Asia Pacific Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 54. China Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 55. China Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 56. China Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 57. China Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 58. China Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 59. Japan Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 60. Japan Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 61. Japan Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 62. Japan Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 63. Japan Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 64. India Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 65. India Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 66. India Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 67. India Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 68. India Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 69. South Korea Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 70. South Korea Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 71. South Korea Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 72. South Korea Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 73. South Korea Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 74. Taiwan Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 75. Taiwan Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 76. Taiwan Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 77. Taiwan Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 78. Taiwan Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 79. Australia Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 80. Australia Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 81. Australia Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 82. Australia Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 83. Australia Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 84. Rest of Asia-Pacific Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 85. Rest of Asia-Pacific Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 86. Rest of Asia-Pacific Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 87. Rest of Asia-Pacific Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 88. Rest of Asia-Pacific Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 89. Europe Social Media Customer Service Software, by Country USD Million (2014-2019)
  • Table 90. Europe Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 91. Europe Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 92. Europe Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 93. Europe Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 94. Europe Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 95. Germany Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 96. Germany Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 97. Germany Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 98. Germany Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 99. Germany Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 100. France Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 101. France Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 102. France Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 103. France Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 104. France Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 105. Italy Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 106. Italy Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 107. Italy Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 108. Italy Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 109. Italy Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 110. United Kingdom Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 111. United Kingdom Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 112. United Kingdom Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 113. United Kingdom Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 114. United Kingdom Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 115. Netherlands Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 116. Netherlands Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 117. Netherlands Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 118. Netherlands Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 119. Netherlands Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 120. Rest of Europe Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 121. Rest of Europe Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 122. Rest of Europe Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 123. Rest of Europe Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 124. Rest of Europe Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 125. MEA Social Media Customer Service Software, by Country USD Million (2014-2019)
  • Table 126. MEA Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 127. MEA Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 128. MEA Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 129. MEA Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 130. MEA Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 131. Middle East Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 132. Middle East Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 133. Middle East Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 134. Middle East Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 135. Middle East Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 136. Africa Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 137. Africa Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 138. Africa Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 139. Africa Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 140. Africa Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 141. North America Social Media Customer Service Software, by Country USD Million (2014-2019)
  • Table 142. North America Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 143. North America Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 144. North America Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 145. North America Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 146. North America Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 147. United States Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 148. United States Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 149. United States Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 150. United States Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 151. United States Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 152. Canada Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 153. Canada Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 154. Canada Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 155. Canada Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 156. Canada Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 157. Mexico Social Media Customer Service Software, by Application USD Million (2014-2019)
  • Table 158. Mexico Social Media Customer Service Software, by Pricing Option USD Million (2014-2019)
  • Table 159. Mexico Social Media Customer Service Software, by Deployment USD Million (2014-2019)
  • Table 160. Mexico Social Media Customer Service Software, by Features USD Million (2014-2019)
  • Table 161. Mexico Social Media Customer Service Software, by End User USD Million (2014-2019)
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Company Basic Information, Sales Area and Its Competitors
  • Table 172. Social Media Customer Service Software: by Application(USD Million)
  • Table 173. Social Media Customer Service Software SME (Small and Medium Enterprises) , by Region USD Million (2020-2025)
  • Table 174. Social Media Customer Service Software Large Enterprise , by Region USD Million (2020-2025)
  • Table 175. Social Media Customer Service Software: by Pricing Option(USD Million)
  • Table 176. Social Media Customer Service Software Monthly Subscription , by Region USD Million (2020-2025)
  • Table 177. Social Media Customer Service Software Annual Subscription , by Region USD Million (2020-2025)
  • Table 178. Social Media Customer Service Software One-Time License , by Region USD Million (2020-2025)
  • Table 179. Social Media Customer Service Software: by Deployment(USD Million)
  • Table 180. Social Media Customer Service Software On-Premise , by Region USD Million (2020-2025)
  • Table 181. Social Media Customer Service Software Cloud-Based , by Region USD Million (2020-2025)
  • Table 182. Social Media Customer Service Software SaaS , by Region USD Million (2020-2025)
  • Table 183. Social Media Customer Service Software: by Features(USD Million)
  • Table 184. Social Media Customer Service Software Appointment Management , by Region USD Million (2020-2025)
  • Table 185. Social Media Customer Service Software Call Center Management , by Region USD Million (2020-2025)
  • Table 186. Social Media Customer Service Software Knowledge Base , by Region USD Million (2020-2025)
  • Table 187. Social Media Customer Service Software Live Chat , by Region USD Million (2020-2025)
  • Table 188. Social Media Customer Service Software Performance Metrics , by Region USD Million (2020-2025)
  • Table 189. Social Media Customer Service Software Self Service Portal , by Region USD Million (2020-2025)
  • Table 190. Social Media Customer Service Software Social Media Integration , by Region USD Million (2020-2025)
  • Table 191. Social Media Customer Service Software Surveys & Feedback , by Region USD Million (2020-2025)
  • Table 192. Social Media Customer Service Software Others , by Region USD Million (2020-2025)
  • Table 193. Social Media Customer Service Software: by End User(USD Million)
  • Table 194. Social Media Customer Service Software Agents , by Region USD Million (2020-2025)
  • Table 195. Social Media Customer Service Software Managers , by Region USD Million (2020-2025)
  • Table 196. Social Media Customer Service Software Customers , by Region USD Million (2020-2025)
  • Table 197. Social Media Customer Service Software Others , by Region USD Million (2020-2025)
  • Table 198. South America Social Media Customer Service Software, by Country USD Million (2020-2025)
  • Table 199. South America Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 200. South America Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 201. South America Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 202. South America Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 203. South America Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 204. Brazil Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 205. Brazil Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 206. Brazil Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 207. Brazil Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 208. Brazil Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 209. Argentina Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 210. Argentina Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 211. Argentina Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 212. Argentina Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 213. Argentina Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 214. Rest of South America Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 215. Rest of South America Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 216. Rest of South America Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 217. Rest of South America Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 218. Rest of South America Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 219. Asia Pacific Social Media Customer Service Software, by Country USD Million (2020-2025)
  • Table 220. Asia Pacific Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 221. Asia Pacific Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 222. Asia Pacific Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 223. Asia Pacific Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 224. Asia Pacific Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 225. China Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 226. China Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 227. China Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 228. China Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 229. China Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 230. Japan Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 231. Japan Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 232. Japan Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 233. Japan Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 234. Japan Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 235. India Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 236. India Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 237. India Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 238. India Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 239. India Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 240. South Korea Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 241. South Korea Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 242. South Korea Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 243. South Korea Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 244. South Korea Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 245. Taiwan Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 246. Taiwan Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 247. Taiwan Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 248. Taiwan Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 249. Taiwan Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 250. Australia Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 251. Australia Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 252. Australia Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 253. Australia Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 254. Australia Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 255. Rest of Asia-Pacific Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 256. Rest of Asia-Pacific Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 257. Rest of Asia-Pacific Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 258. Rest of Asia-Pacific Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 259. Rest of Asia-Pacific Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 260. Europe Social Media Customer Service Software, by Country USD Million (2020-2025)
  • Table 261. Europe Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 262. Europe Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 263. Europe Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 264. Europe Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 265. Europe Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 266. Germany Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 267. Germany Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 268. Germany Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 269. Germany Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 270. Germany Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 271. France Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 272. France Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 273. France Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 274. France Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 275. France Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 276. Italy Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 277. Italy Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 278. Italy Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 279. Italy Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 280. Italy Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 281. United Kingdom Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 282. United Kingdom Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 283. United Kingdom Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 284. United Kingdom Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 285. United Kingdom Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 286. Netherlands Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 287. Netherlands Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 288. Netherlands Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 289. Netherlands Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 290. Netherlands Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 291. Rest of Europe Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 292. Rest of Europe Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 293. Rest of Europe Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 294. Rest of Europe Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 295. Rest of Europe Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 296. MEA Social Media Customer Service Software, by Country USD Million (2020-2025)
  • Table 297. MEA Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 298. MEA Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 299. MEA Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 300. MEA Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 301. MEA Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 302. Middle East Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 303. Middle East Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 304. Middle East Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 305. Middle East Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 306. Middle East Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 307. Africa Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 308. Africa Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 309. Africa Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 310. Africa Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 311. Africa Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 312. North America Social Media Customer Service Software, by Country USD Million (2020-2025)
  • Table 313. North America Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 314. North America Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 315. North America Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 316. North America Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 317. North America Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 318. United States Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 319. United States Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 320. United States Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 321. United States Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 322. United States Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 323. Canada Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 324. Canada Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 325. Canada Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 326. Canada Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 327. Canada Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 328. Mexico Social Media Customer Service Software, by Application USD Million (2020-2025)
  • Table 329. Mexico Social Media Customer Service Software, by Pricing Option USD Million (2020-2025)
  • Table 330. Mexico Social Media Customer Service Software, by Deployment USD Million (2020-2025)
  • Table 331. Mexico Social Media Customer Service Software, by Features USD Million (2020-2025)
  • Table 332. Mexico Social Media Customer Service Software, by End User USD Million (2020-2025)
  • Table 333. Research Programs/Design for This Report
  • Table 334. Key Data Information from Secondary Sources
  • Table 335. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Social Media Customer Service Software: by Application USD Million (2014-2019)
  • Figure 5. Global Social Media Customer Service Software: by Pricing Option USD Million (2014-2019)
  • Figure 6. Global Social Media Customer Service Software: by Deployment USD Million (2014-2019)
  • Figure 7. Global Social Media Customer Service Software: by Features USD Million (2014-2019)
  • Figure 8. Global Social Media Customer Service Software: by End User USD Million (2014-2019)
  • Figure 9. South America Social Media Customer Service Software Share (%), by Country
  • Figure 10. Asia Pacific Social Media Customer Service Software Share (%), by Country
  • Figure 11. Europe Social Media Customer Service Software Share (%), by Country
  • Figure 12. MEA Social Media Customer Service Software Share (%), by Country
  • Figure 13. North America Social Media Customer Service Software Share (%), by Country
  • Figure 14. Global Social Media Customer Service Software share by Players 2019 (%)
  • Figure 15. Global Social Media Customer Service Software share by Players (Top 3) 2019(%)
  • Figure 16. Global Social Media Customer Service Software share by Players (Top 5) 2019(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Freshworks Inc. (Freshdesk) (United States) Revenue, Net Income and Gross profit
  • Figure 19. Freshworks Inc. (Freshdesk) (United States) Revenue: by Geography 2019
  • Figure 20. HappyFox Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 21. HappyFox Inc. (United States) Revenue: by Geography 2019
  • Figure 22. Zendesk Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 23. Zendesk Inc. (United States) Revenue: by Geography 2019
  • Figure 24. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 25. Genesys (United States) Revenue: by Geography 2019
  • Figure 26. Sprout Social, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 27. Sprout Social, Inc. (United States) Revenue: by Geography 2019
  • Figure 28. Zoho Corporation Pvt. Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 29. Zoho Corporation Pvt. Ltd. (India) Revenue: by Geography 2019
  • Figure 30. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 31. Salesforce (United States) Revenue: by Geography 2019
  • Figure 32. Quality Unit, LLC (Liva Agent) (United States) Revenue, Net Income and Gross profit
  • Figure 33. Quality Unit, LLC (Liva Agent) (United States) Revenue: by Geography 2019
  • Figure 34. Bitrix24 (Egypt) Revenue, Net Income and Gross profit
  • Figure 35. Bitrix24 (Egypt) Revenue: by Geography 2019
  • Figure 36. Sprinklr (United States) Revenue, Net Income and Gross profit
  • Figure 37. Sprinklr (United States) Revenue: by Geography 2019
  • Figure 38. Global Social Media Customer Service Software: by Application USD Million (2020-2025)
  • Figure 39. Global Social Media Customer Service Software: by Pricing Option USD Million (2020-2025)
  • Figure 40. Global Social Media Customer Service Software: by Deployment USD Million (2020-2025)
  • Figure 41. Global Social Media Customer Service Software: by Features USD Million (2020-2025)
  • Figure 42. Global Social Media Customer Service Software: by End User USD Million (2020-2025)
  • Figure 43. South America Social Media Customer Service Software Share (%), by Country
  • Figure 44. Asia Pacific Social Media Customer Service Software Share (%), by Country
  • Figure 45. Europe Social Media Customer Service Software Share (%), by Country
  • Figure 46. MEA Social Media Customer Service Software Share (%), by Country
  • Figure 47. North America Social Media Customer Service Software Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Freshworks Inc. (Freshdesk) (United States)
  • HappyFox Inc. (United States)
  • Zendesk Inc. (United States)
  • Genesys (United States)
  • Sprout Social, Inc. (United States)
  • Zoho Corporation Pvt. Ltd. (India)
  • Salesforce (United States)
  • Quality Unit, LLC (Liva Agent) (United States)
  • Bitrix24 (Egypt)
  • Sprinklr (United States)
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