Global Speech Analytics
Global Speech Analytics

Speech Analytics Comprehensive Study by Type (Solutions (Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others, Services (Professional Services, Managed Services)), Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales and Marketing Management, Competitive Intelligence, Risk and Compliance Management, Others), Deployment Mode (Cloud, On-premises), Organization Size (SMEs, Large Enterprises), Industry Vertical (BFSI, Retail and eCommerce, IT and Telecom, Energy and Utilities, Travel and Hospitality, Government, Healthcare and Life Sciences, Media and Entertainment, Others) Players and Region - Global Market Outlook to 2026

Speech Analytics Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026 | CAGR: 22.1%  

Jan 2021 Edition 246 Pages 214 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
What is Speech Analytics Market Scope?
Speech analytics solutions can convert call recordings to actionable data, and then translate the data into valuable insights that are effective across the enterprise. These solutions are used to handle a broad range of interactions with customers. Enterprises across the globe have incorporated speech analytics through a combination of internally recorded data, social media as well as external syndicated data primarily to create a cutting -edge solution, to gain a better understanding of their customer requirements and reduce churn.

The Speech Analytics market study is being classified by Type (Solutions [Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others and Services [Professional Services, Managed Services]), by Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales and Marketing Management, Competitive Intelligence, Risk and Compliance Management and Others) and major geographies with country level break-up. According to AMA, the Global Speech Analytics market is expected to see growth rate of 22.1%

Research Analyst at AMA predicts that Players from United States will contribute to the maximum growth of Global Speech Analytics market throughout the predicted period.

NICE (Israel), Verint (United States), Micro Focus (United Kingdom), Avaya (United States), Genesys (United States), Google (United States), AWS (United States), Vonage (United States), OpenText (Canada) and Calabrio (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are CallMiner (United States), Clarabridge (United States), Eleveo (United States), Voci Technologies (United States), Almawave (Italy), Marchex (United States), Enghouse Interactive (United States), Castel (United States), Aspect (United States), Sabio (United Kingdom), Business Systems (England), Talkdesk (United States), VoiceBase (United States) and Tech Mahindra (India).

Segmentation Analysis
Analyst at AMA have segmented the market study of Global Speech Analytics market by Type, Application and Region.

On the basis of geography, the market of Speech Analytics has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2020. Europe on the other hand stood as second largest market due to the presence of key companies into the region and high technological advancement.

Market Influencers and their development strategies
In July 2020, Verint and Cloud9 Technologies joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9ís C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading.
In July 2020, OpenText announced the availability of its Content Services technology for Microsoft Teams. This new integration enables the use of OpenText Content Services for information governance and control. OpenText Extended ECM for Microsoft Office 365 integrates content and collaboration tools into business processes. With the announcement, OpenText adds its market-leading information governance tools and systems to Teams, making an expanded set of compliance, records management, and archiving options available to Teams users and administrators.


Influencing Market Trend
  • Adherence to regulatory and compliance standards
  • Rising need to predict customer intent and monitor agent behavior

Market Drivers
  • Increasing need to improve the customer journey and overall experience
  • Growing demand to monitor and improve agent performance

Opportunities
  • Use of AI and ML-based technologies to facilitate real-time actionable customer insights
  • The growing need for cloud-based speech analytics solutions to bolster customer retention

Restraints
  • Need for integration with the prevailing system
  • Inability to quantify Return on Investment (RoI)

Challenges
  • Complex data ecosystem leading to data breaches and security issues


Key Target Audience
Government Regulatory Bodies, Private Research Organization, Government Research Organizations and Others

Customization available in this Study:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.

To compete effectively, companies also require quantitative estimates of the future growth and qualitative nature of the market. AMA Research & Media features not just specific market sizing estimates, but also include significant value-added commentary on Technological Trends and Innovations, Regulatory Policies, Market Maturity Indicators, Market Share Movements, New Entrants into the Market & Entry/Exit Barriers, Consumer Demographics, Supporting Company Financial and Cash Flow Planning, Open Up New Markets , To Seize Powerful Market Opportunities, Key Decision in Planning and to Further Expand Market Share, Identify Key Business Segments, Market Proposition & Gap Analysis.
Report Objectives / Segmentation Covered
By Type
  • Solutions [Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others
  • Services [Professional Services, Managed Services]
By Application
  • Customer Experience Management
  • Call Monitoring
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others
By Deployment Mode
  • Cloud
  • On-premises

By Organization Size
  • SMEs
  • Large Enterprises

By Industry Vertical
  • BFSI
  • Retail and eCommerce
  • IT and Telecom
  • Energy and Utilities
  • Travel and Hospitality
  • Government
  • Healthcare and Life Sciences
  • Media and Entertainment
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing need to improve the customer journey and overall experience
      • 3.2.2. Growing demand to monitor and improve agent performance
    • 3.3. Market Challenges
      • 3.3.1. Complex data ecosystem leading to data breaches and security issues
    • 3.4. Market Trends
      • 3.4.1. Adherence to regulatory and compliance standards
      • 3.4.2. Rising need to predict customer intent and monitor agent behavior
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Speech Analytics, by Type, Application, Deployment Mode, Organization Size, Industry Vertical and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Speech Analytics (Value)
      • 5.2.1. Global Speech Analytics by: Type (Value)
        • 5.2.1.1. Solutions [Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others
        • 5.2.1.2. Services [Professional Services, Managed Services]
      • 5.2.2. Global Speech Analytics by: Application (Value)
        • 5.2.2.1. Customer Experience Management
        • 5.2.2.2. Call Monitoring
        • 5.2.2.3. Agent Performance Monitoring
        • 5.2.2.4. Sales and Marketing Management
        • 5.2.2.5. Competitive Intelligence
        • 5.2.2.6. Risk and Compliance Management
        • 5.2.2.7. Others
      • 5.2.3. Global Speech Analytics by: Deployment Mode (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-premises
      • 5.2.4. Global Speech Analytics by: Organization Size (Value)
        • 5.2.4.1. SMEs
        • 5.2.4.2. Large Enterprises
      • 5.2.5. Global Speech Analytics by: Industry Vertical (Value)
        • 5.2.5.1. BFSI
        • 5.2.5.2. Retail and eCommerce
        • 5.2.5.3. IT and Telecom
        • 5.2.5.4. Energy and Utilities
        • 5.2.5.5. Travel and Hospitality
        • 5.2.5.6. Government
        • 5.2.5.7. Healthcare and Life Sciences
        • 5.2.5.8. Media and Entertainment
        • 5.2.5.9. Others
      • 5.2.6. Global Speech Analytics Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
    • 5.3. Global Speech Analytics (Price)
      • 5.3.1. Global Speech Analytics by: Type (Price)
  • 6. Speech Analytics: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. NICE (Israel)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Verint (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Micro Focus (United Kingdom)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Avaya (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Genesys (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Google (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. AWS (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Vonage (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. OpenText (Canada)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Calabrio (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Speech Analytics Sale, by Type, Application, Deployment Mode, Organization Size, Industry Vertical and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Speech Analytics (Value)
      • 7.2.1. Global Speech Analytics by: Type (Value)
        • 7.2.1.1. Solutions [Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others
        • 7.2.1.2. Services [Professional Services, Managed Services]
      • 7.2.2. Global Speech Analytics by: Application (Value)
        • 7.2.2.1. Customer Experience Management
        • 7.2.2.2. Call Monitoring
        • 7.2.2.3. Agent Performance Monitoring
        • 7.2.2.4. Sales and Marketing Management
        • 7.2.2.5. Competitive Intelligence
        • 7.2.2.6. Risk and Compliance Management
        • 7.2.2.7. Others
      • 7.2.3. Global Speech Analytics by: Deployment Mode (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-premises
      • 7.2.4. Global Speech Analytics by: Organization Size (Value)
        • 7.2.4.1. SMEs
        • 7.2.4.2. Large Enterprises
      • 7.2.5. Global Speech Analytics by: Industry Vertical (Value)
        • 7.2.5.1. BFSI
        • 7.2.5.2. Retail and eCommerce
        • 7.2.5.3. IT and Telecom
        • 7.2.5.4. Energy and Utilities
        • 7.2.5.5. Travel and Hospitality
        • 7.2.5.6. Government
        • 7.2.5.7. Healthcare and Life Sciences
        • 7.2.5.8. Media and Entertainment
        • 7.2.5.9. Others
      • 7.2.6. Global Speech Analytics Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
    • 7.3. Global Speech Analytics (Price)
      • 7.3.1. Global Speech Analytics by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Speech Analytics: by Type(USD Million)
  • Table 2. Speech Analytics Solutions [Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others , by Region USD Million (2015-2020)
  • Table 3. Speech Analytics Services [Professional Services, Managed Services] , by Region USD Million (2015-2020)
  • Table 4. Speech Analytics: by Application(USD Million)
  • Table 5. Speech Analytics Customer Experience Management , by Region USD Million (2015-2020)
  • Table 6. Speech Analytics Call Monitoring , by Region USD Million (2015-2020)
  • Table 7. Speech Analytics Agent Performance Monitoring , by Region USD Million (2015-2020)
  • Table 8. Speech Analytics Sales and Marketing Management , by Region USD Million (2015-2020)
  • Table 9. Speech Analytics Competitive Intelligence , by Region USD Million (2015-2020)
  • Table 10. Speech Analytics Risk and Compliance Management , by Region USD Million (2015-2020)
  • Table 11. Speech Analytics Others , by Region USD Million (2015-2020)
  • Table 12. Speech Analytics: by Deployment Mode(USD Million)
  • Table 13. Speech Analytics Cloud , by Region USD Million (2015-2020)
  • Table 14. Speech Analytics On-premises , by Region USD Million (2015-2020)
  • Table 15. Speech Analytics: by Organization Size(USD Million)
  • Table 16. Speech Analytics SMEs , by Region USD Million (2015-2020)
  • Table 17. Speech Analytics Large Enterprises , by Region USD Million (2015-2020)
  • Table 18. Speech Analytics: by Industry Vertical(USD Million)
  • Table 19. Speech Analytics BFSI , by Region USD Million (2015-2020)
  • Table 20. Speech Analytics Retail and eCommerce , by Region USD Million (2015-2020)
  • Table 21. Speech Analytics IT and Telecom , by Region USD Million (2015-2020)
  • Table 22. Speech Analytics Energy and Utilities , by Region USD Million (2015-2020)
  • Table 23. Speech Analytics Travel and Hospitality , by Region USD Million (2015-2020)
  • Table 24. Speech Analytics Government , by Region USD Million (2015-2020)
  • Table 25. Speech Analytics Healthcare and Life Sciences , by Region USD Million (2015-2020)
  • Table 26. Speech Analytics Media and Entertainment , by Region USD Million (2015-2020)
  • Table 27. Speech Analytics Others , by Region USD Million (2015-2020)
  • Table 28. South America Speech Analytics, by Country USD Million (2015-2020)
  • Table 29. South America Speech Analytics, by Type USD Million (2015-2020)
  • Table 30. South America Speech Analytics, by Application USD Million (2015-2020)
  • Table 31. South America Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 32. South America Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 33. South America Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 34. Brazil Speech Analytics, by Type USD Million (2015-2020)
  • Table 35. Brazil Speech Analytics, by Application USD Million (2015-2020)
  • Table 36. Brazil Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 37. Brazil Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 38. Brazil Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 39. Argentina Speech Analytics, by Type USD Million (2015-2020)
  • Table 40. Argentina Speech Analytics, by Application USD Million (2015-2020)
  • Table 41. Argentina Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 42. Argentina Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 43. Argentina Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 44. Rest of South America Speech Analytics, by Type USD Million (2015-2020)
  • Table 45. Rest of South America Speech Analytics, by Application USD Million (2015-2020)
  • Table 46. Rest of South America Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 47. Rest of South America Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 48. Rest of South America Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 49. Asia Pacific Speech Analytics, by Country USD Million (2015-2020)
  • Table 50. Asia Pacific Speech Analytics, by Type USD Million (2015-2020)
  • Table 51. Asia Pacific Speech Analytics, by Application USD Million (2015-2020)
  • Table 52. Asia Pacific Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 53. Asia Pacific Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 54. Asia Pacific Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 55. China Speech Analytics, by Type USD Million (2015-2020)
  • Table 56. China Speech Analytics, by Application USD Million (2015-2020)
  • Table 57. China Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 58. China Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 59. China Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 60. Japan Speech Analytics, by Type USD Million (2015-2020)
  • Table 61. Japan Speech Analytics, by Application USD Million (2015-2020)
  • Table 62. Japan Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 63. Japan Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 64. Japan Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 65. India Speech Analytics, by Type USD Million (2015-2020)
  • Table 66. India Speech Analytics, by Application USD Million (2015-2020)
  • Table 67. India Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 68. India Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 69. India Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 70. South Korea Speech Analytics, by Type USD Million (2015-2020)
  • Table 71. South Korea Speech Analytics, by Application USD Million (2015-2020)
  • Table 72. South Korea Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 73. South Korea Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 74. South Korea Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 75. Taiwan Speech Analytics, by Type USD Million (2015-2020)
  • Table 76. Taiwan Speech Analytics, by Application USD Million (2015-2020)
  • Table 77. Taiwan Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 78. Taiwan Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 79. Taiwan Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 80. Australia Speech Analytics, by Type USD Million (2015-2020)
  • Table 81. Australia Speech Analytics, by Application USD Million (2015-2020)
  • Table 82. Australia Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 83. Australia Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 84. Australia Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 85. Rest of Asia-Pacific Speech Analytics, by Type USD Million (2015-2020)
  • Table 86. Rest of Asia-Pacific Speech Analytics, by Application USD Million (2015-2020)
  • Table 87. Rest of Asia-Pacific Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 88. Rest of Asia-Pacific Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 89. Rest of Asia-Pacific Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 90. Europe Speech Analytics, by Country USD Million (2015-2020)
  • Table 91. Europe Speech Analytics, by Type USD Million (2015-2020)
  • Table 92. Europe Speech Analytics, by Application USD Million (2015-2020)
  • Table 93. Europe Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 94. Europe Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 95. Europe Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 96. Germany Speech Analytics, by Type USD Million (2015-2020)
  • Table 97. Germany Speech Analytics, by Application USD Million (2015-2020)
  • Table 98. Germany Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 99. Germany Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 100. Germany Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 101. France Speech Analytics, by Type USD Million (2015-2020)
  • Table 102. France Speech Analytics, by Application USD Million (2015-2020)
  • Table 103. France Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 104. France Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 105. France Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 106. Italy Speech Analytics, by Type USD Million (2015-2020)
  • Table 107. Italy Speech Analytics, by Application USD Million (2015-2020)
  • Table 108. Italy Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 109. Italy Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 110. Italy Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 111. United Kingdom Speech Analytics, by Type USD Million (2015-2020)
  • Table 112. United Kingdom Speech Analytics, by Application USD Million (2015-2020)
  • Table 113. United Kingdom Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 114. United Kingdom Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 115. United Kingdom Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 116. Netherlands Speech Analytics, by Type USD Million (2015-2020)
  • Table 117. Netherlands Speech Analytics, by Application USD Million (2015-2020)
  • Table 118. Netherlands Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 119. Netherlands Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 120. Netherlands Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 121. Rest of Europe Speech Analytics, by Type USD Million (2015-2020)
  • Table 122. Rest of Europe Speech Analytics, by Application USD Million (2015-2020)
  • Table 123. Rest of Europe Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 124. Rest of Europe Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 125. Rest of Europe Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 126. MEA Speech Analytics, by Country USD Million (2015-2020)
  • Table 127. MEA Speech Analytics, by Type USD Million (2015-2020)
  • Table 128. MEA Speech Analytics, by Application USD Million (2015-2020)
  • Table 129. MEA Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 130. MEA Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 131. MEA Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 132. Middle East Speech Analytics, by Type USD Million (2015-2020)
  • Table 133. Middle East Speech Analytics, by Application USD Million (2015-2020)
  • Table 134. Middle East Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 135. Middle East Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 136. Middle East Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 137. Africa Speech Analytics, by Type USD Million (2015-2020)
  • Table 138. Africa Speech Analytics, by Application USD Million (2015-2020)
  • Table 139. Africa Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 140. Africa Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 141. Africa Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 142. North America Speech Analytics, by Country USD Million (2015-2020)
  • Table 143. North America Speech Analytics, by Type USD Million (2015-2020)
  • Table 144. North America Speech Analytics, by Application USD Million (2015-2020)
  • Table 145. North America Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 146. North America Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 147. North America Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 148. United States Speech Analytics, by Type USD Million (2015-2020)
  • Table 149. United States Speech Analytics, by Application USD Million (2015-2020)
  • Table 150. United States Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 151. United States Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 152. United States Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 153. Canada Speech Analytics, by Type USD Million (2015-2020)
  • Table 154. Canada Speech Analytics, by Application USD Million (2015-2020)
  • Table 155. Canada Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 156. Canada Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 157. Canada Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 158. Mexico Speech Analytics, by Type USD Million (2015-2020)
  • Table 159. Mexico Speech Analytics, by Application USD Million (2015-2020)
  • Table 160. Mexico Speech Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 161. Mexico Speech Analytics, by Organization Size USD Million (2015-2020)
  • Table 162. Mexico Speech Analytics, by Industry Vertical USD Million (2015-2020)
  • Table 163. Speech Analytics: by Type(USD/Units)
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Company Basic Information, Sales Area and Its Competitors
  • Table 172. Company Basic Information, Sales Area and Its Competitors
  • Table 173. Company Basic Information, Sales Area and Its Competitors
  • Table 174. Speech Analytics: by Type(USD Million)
  • Table 175. Speech Analytics Solutions [Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Workforce Optimization, Others , by Region USD Million (2021-2026)
  • Table 176. Speech Analytics Services [Professional Services, Managed Services] , by Region USD Million (2021-2026)
  • Table 177. Speech Analytics: by Application(USD Million)
  • Table 178. Speech Analytics Customer Experience Management , by Region USD Million (2021-2026)
  • Table 179. Speech Analytics Call Monitoring , by Region USD Million (2021-2026)
  • Table 180. Speech Analytics Agent Performance Monitoring , by Region USD Million (2021-2026)
  • Table 181. Speech Analytics Sales and Marketing Management , by Region USD Million (2021-2026)
  • Table 182. Speech Analytics Competitive Intelligence , by Region USD Million (2021-2026)
  • Table 183. Speech Analytics Risk and Compliance Management , by Region USD Million (2021-2026)
  • Table 184. Speech Analytics Others , by Region USD Million (2021-2026)
  • Table 185. Speech Analytics: by Deployment Mode(USD Million)
  • Table 186. Speech Analytics Cloud , by Region USD Million (2021-2026)
  • Table 187. Speech Analytics On-premises , by Region USD Million (2021-2026)
  • Table 188. Speech Analytics: by Organization Size(USD Million)
  • Table 189. Speech Analytics SMEs , by Region USD Million (2021-2026)
  • Table 190. Speech Analytics Large Enterprises , by Region USD Million (2021-2026)
  • Table 191. Speech Analytics: by Industry Vertical(USD Million)
  • Table 192. Speech Analytics BFSI , by Region USD Million (2021-2026)
  • Table 193. Speech Analytics Retail and eCommerce , by Region USD Million (2021-2026)
  • Table 194. Speech Analytics IT and Telecom , by Region USD Million (2021-2026)
  • Table 195. Speech Analytics Energy and Utilities , by Region USD Million (2021-2026)
  • Table 196. Speech Analytics Travel and Hospitality , by Region USD Million (2021-2026)
  • Table 197. Speech Analytics Government , by Region USD Million (2021-2026)
  • Table 198. Speech Analytics Healthcare and Life Sciences , by Region USD Million (2021-2026)
  • Table 199. Speech Analytics Media and Entertainment , by Region USD Million (2021-2026)
  • Table 200. Speech Analytics Others , by Region USD Million (2021-2026)
  • Table 201. South America Speech Analytics, by Country USD Million (2021-2026)
  • Table 202. South America Speech Analytics, by Type USD Million (2021-2026)
  • Table 203. South America Speech Analytics, by Application USD Million (2021-2026)
  • Table 204. South America Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 205. South America Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 206. South America Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 207. Brazil Speech Analytics, by Type USD Million (2021-2026)
  • Table 208. Brazil Speech Analytics, by Application USD Million (2021-2026)
  • Table 209. Brazil Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 210. Brazil Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 211. Brazil Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 212. Argentina Speech Analytics, by Type USD Million (2021-2026)
  • Table 213. Argentina Speech Analytics, by Application USD Million (2021-2026)
  • Table 214. Argentina Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 215. Argentina Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 216. Argentina Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 217. Rest of South America Speech Analytics, by Type USD Million (2021-2026)
  • Table 218. Rest of South America Speech Analytics, by Application USD Million (2021-2026)
  • Table 219. Rest of South America Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 220. Rest of South America Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 221. Rest of South America Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 222. Asia Pacific Speech Analytics, by Country USD Million (2021-2026)
  • Table 223. Asia Pacific Speech Analytics, by Type USD Million (2021-2026)
  • Table 224. Asia Pacific Speech Analytics, by Application USD Million (2021-2026)
  • Table 225. Asia Pacific Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 226. Asia Pacific Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 227. Asia Pacific Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 228. China Speech Analytics, by Type USD Million (2021-2026)
  • Table 229. China Speech Analytics, by Application USD Million (2021-2026)
  • Table 230. China Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 231. China Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 232. China Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 233. Japan Speech Analytics, by Type USD Million (2021-2026)
  • Table 234. Japan Speech Analytics, by Application USD Million (2021-2026)
  • Table 235. Japan Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 236. Japan Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 237. Japan Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 238. India Speech Analytics, by Type USD Million (2021-2026)
  • Table 239. India Speech Analytics, by Application USD Million (2021-2026)
  • Table 240. India Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 241. India Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 242. India Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 243. South Korea Speech Analytics, by Type USD Million (2021-2026)
  • Table 244. South Korea Speech Analytics, by Application USD Million (2021-2026)
  • Table 245. South Korea Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 246. South Korea Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 247. South Korea Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 248. Taiwan Speech Analytics, by Type USD Million (2021-2026)
  • Table 249. Taiwan Speech Analytics, by Application USD Million (2021-2026)
  • Table 250. Taiwan Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 251. Taiwan Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 252. Taiwan Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 253. Australia Speech Analytics, by Type USD Million (2021-2026)
  • Table 254. Australia Speech Analytics, by Application USD Million (2021-2026)
  • Table 255. Australia Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 256. Australia Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 257. Australia Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 258. Rest of Asia-Pacific Speech Analytics, by Type USD Million (2021-2026)
  • Table 259. Rest of Asia-Pacific Speech Analytics, by Application USD Million (2021-2026)
  • Table 260. Rest of Asia-Pacific Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 261. Rest of Asia-Pacific Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 262. Rest of Asia-Pacific Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 263. Europe Speech Analytics, by Country USD Million (2021-2026)
  • Table 264. Europe Speech Analytics, by Type USD Million (2021-2026)
  • Table 265. Europe Speech Analytics, by Application USD Million (2021-2026)
  • Table 266. Europe Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 267. Europe Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 268. Europe Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 269. Germany Speech Analytics, by Type USD Million (2021-2026)
  • Table 270. Germany Speech Analytics, by Application USD Million (2021-2026)
  • Table 271. Germany Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 272. Germany Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 273. Germany Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 274. France Speech Analytics, by Type USD Million (2021-2026)
  • Table 275. France Speech Analytics, by Application USD Million (2021-2026)
  • Table 276. France Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 277. France Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 278. France Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 279. Italy Speech Analytics, by Type USD Million (2021-2026)
  • Table 280. Italy Speech Analytics, by Application USD Million (2021-2026)
  • Table 281. Italy Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 282. Italy Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 283. Italy Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 284. United Kingdom Speech Analytics, by Type USD Million (2021-2026)
  • Table 285. United Kingdom Speech Analytics, by Application USD Million (2021-2026)
  • Table 286. United Kingdom Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 287. United Kingdom Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 288. United Kingdom Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 289. Netherlands Speech Analytics, by Type USD Million (2021-2026)
  • Table 290. Netherlands Speech Analytics, by Application USD Million (2021-2026)
  • Table 291. Netherlands Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 292. Netherlands Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 293. Netherlands Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 294. Rest of Europe Speech Analytics, by Type USD Million (2021-2026)
  • Table 295. Rest of Europe Speech Analytics, by Application USD Million (2021-2026)
  • Table 296. Rest of Europe Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 297. Rest of Europe Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 298. Rest of Europe Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 299. MEA Speech Analytics, by Country USD Million (2021-2026)
  • Table 300. MEA Speech Analytics, by Type USD Million (2021-2026)
  • Table 301. MEA Speech Analytics, by Application USD Million (2021-2026)
  • Table 302. MEA Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 303. MEA Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 304. MEA Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 305. Middle East Speech Analytics, by Type USD Million (2021-2026)
  • Table 306. Middle East Speech Analytics, by Application USD Million (2021-2026)
  • Table 307. Middle East Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 308. Middle East Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 309. Middle East Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 310. Africa Speech Analytics, by Type USD Million (2021-2026)
  • Table 311. Africa Speech Analytics, by Application USD Million (2021-2026)
  • Table 312. Africa Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 313. Africa Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 314. Africa Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 315. North America Speech Analytics, by Country USD Million (2021-2026)
  • Table 316. North America Speech Analytics, by Type USD Million (2021-2026)
  • Table 317. North America Speech Analytics, by Application USD Million (2021-2026)
  • Table 318. North America Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 319. North America Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 320. North America Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 321. United States Speech Analytics, by Type USD Million (2021-2026)
  • Table 322. United States Speech Analytics, by Application USD Million (2021-2026)
  • Table 323. United States Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 324. United States Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 325. United States Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 326. Canada Speech Analytics, by Type USD Million (2021-2026)
  • Table 327. Canada Speech Analytics, by Application USD Million (2021-2026)
  • Table 328. Canada Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 329. Canada Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 330. Canada Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 331. Mexico Speech Analytics, by Type USD Million (2021-2026)
  • Table 332. Mexico Speech Analytics, by Application USD Million (2021-2026)
  • Table 333. Mexico Speech Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 334. Mexico Speech Analytics, by Organization Size USD Million (2021-2026)
  • Table 335. Mexico Speech Analytics, by Industry Vertical USD Million (2021-2026)
  • Table 336. Speech Analytics: by Type(USD/Units)
  • Table 337. Research Programs/Design for This Report
  • Table 338. Key Data Information from Secondary Sources
  • Table 339. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Speech Analytics: by Type USD Million (2015-2020)
  • Figure 5. Global Speech Analytics: by Application USD Million (2015-2020)
  • Figure 6. Global Speech Analytics: by Deployment Mode USD Million (2015-2020)
  • Figure 7. Global Speech Analytics: by Organization Size USD Million (2015-2020)
  • Figure 8. Global Speech Analytics: by Industry Vertical USD Million (2015-2020)
  • Figure 9. South America Speech Analytics Share (%), by Country
  • Figure 10. Asia Pacific Speech Analytics Share (%), by Country
  • Figure 11. Europe Speech Analytics Share (%), by Country
  • Figure 12. MEA Speech Analytics Share (%), by Country
  • Figure 13. North America Speech Analytics Share (%), by Country
  • Figure 14. Global Speech Analytics: by Type USD/Units (2015-2020)
  • Figure 15. Global Speech Analytics share by Players 2020 (%)
  • Figure 16. Global Speech Analytics share by Players (Top 3) 2020(%)
  • Figure 17. Global Speech Analytics share by Players (Top 5) 2020(%)
  • Figure 18. BCG Matrix for key Companies
  • Figure 19. NICE (Israel) Revenue, Net Income and Gross profit
  • Figure 20. NICE (Israel) Revenue: by Geography 2020
  • Figure 21. Verint (United States) Revenue, Net Income and Gross profit
  • Figure 22. Verint (United States) Revenue: by Geography 2020
  • Figure 23. Micro Focus (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 24. Micro Focus (United Kingdom) Revenue: by Geography 2020
  • Figure 25. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 26. Avaya (United States) Revenue: by Geography 2020
  • Figure 27. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 28. Genesys (United States) Revenue: by Geography 2020
  • Figure 29. Google (United States) Revenue, Net Income and Gross profit
  • Figure 30. Google (United States) Revenue: by Geography 2020
  • Figure 31. AWS (United States) Revenue, Net Income and Gross profit
  • Figure 32. AWS (United States) Revenue: by Geography 2020
  • Figure 33. Vonage (United States) Revenue, Net Income and Gross profit
  • Figure 34. Vonage (United States) Revenue: by Geography 2020
  • Figure 35. OpenText (Canada) Revenue, Net Income and Gross profit
  • Figure 36. OpenText (Canada) Revenue: by Geography 2020
  • Figure 37. Calabrio (United States) Revenue, Net Income and Gross profit
  • Figure 38. Calabrio (United States) Revenue: by Geography 2020
  • Figure 39. Global Speech Analytics: by Type USD Million (2021-2026)
  • Figure 40. Global Speech Analytics: by Application USD Million (2021-2026)
  • Figure 41. Global Speech Analytics: by Deployment Mode USD Million (2021-2026)
  • Figure 42. Global Speech Analytics: by Organization Size USD Million (2021-2026)
  • Figure 43. Global Speech Analytics: by Industry Vertical USD Million (2021-2026)
  • Figure 44. South America Speech Analytics Share (%), by Country
  • Figure 45. Asia Pacific Speech Analytics Share (%), by Country
  • Figure 46. Europe Speech Analytics Share (%), by Country
  • Figure 47. MEA Speech Analytics Share (%), by Country
  • Figure 48. North America Speech Analytics Share (%), by Country
  • Figure 49. Global Speech Analytics: by Type USD/Units (2021-2026)
Some of the key companies/manufacturers profiled in the report
  • NICE (Israel)
  • Verint (United States)
  • Micro Focus (United Kingdom)
  • Avaya (United States)
  • Genesys (United States)
  • Google (United States)
  • AWS (United States)
  • Vonage (United States)
  • OpenText (Canada)
  • Calabrio (United States)
Additional players considered in the study are as follows:
CallMiner (United States) , Clarabridge (United States) , Eleveo (United States) , Voci Technologies (United States) , Almawave (Italy) , Marchex (United States) , Enghouse Interactive (United States) , Castel (United States) , Aspect (United States) , Sabio (United Kingdom) , Business Systems (England) , Talkdesk (United States) , VoiceBase (United States) , Tech Mahindra (India)
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