Global Omnichannel Customer Engagement Market
Global Omnichannel Customer Engagement Market

Omnichannel Customer Engagement Comprehensive Study by Application (BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, Others), Deployment Mode (Cloud-Based, On-Premises), Enterprise (Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)), Component (Solution, Service) Players and Region - Global Market Outlook to 2026

Omnichannel Customer Engagement Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Feb 2021 Edition 221 Pages 216 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global Omnichannel Customer Engagement Market Overview:
Omnichannel experiences unify inbound and outbound communication to deliver proactive, contextual interactions to customers and an effortless experience. Now a days customers engage with companies on multiple channels and across channels while pausing and resuming their journey along the way. Unifying customer data across channels into a coherent omnichannel strategy allows brands to deliver the personalized interactions consumers expect. Through delivering individualized interactions across channels, brands can deliver on customer expectations and retain loyalty in the long term.

Growth Drivers
  • Growing Adoption of Customer Engagement Solution to Reduce Customer Churn Rate
  • Increased Focus towards Delivering Enhanced Customer Engagement through Omni channel

Market Trends
  • Technology Advancement and Innovation in Omnichannel Customer Engagement

Roadblocks
  • Personalized Expectation of Customers
  • Data Synchronization between Customer Engagement and Other Technologies

Opportunities
  • Increased Investment in Artificial Intelligence
  • Rise in Applicability of Big Data and Machine Learning

Challenges
  • Managing Security with Multiple Customer Touchpoints
  • Choosing the Proper Mix of Technology and Personnel


Competitive Landscape:
The companies are discovering the market in various geographical regions by adopting various market growth strategies such as mergers & acquisitions, expansions, investments, new solution launches, and others. Key players are exploring new areas through the expansions and acquisitions across the globe to avail market competencies.
Some of the key players profiled in the report are Microsoft (United States), Emarsys (SAP) (Austria), Oracle (United States), Pegasystems (United States), Nuance Communications (United States), Genesys (United States), Avaya (United States), Freshworks (United States), Infobip (United Kingdom) and eGain Corporation (United States). Additionally, following companies can also be profiled that are part of our coverage like Zendesk (United States), ServiceNow (United States) and Salesforce (United States). Analyst at AMA Research see United States Players to retain maximum share of Global Omnichannel Customer Engagement market by 2026. Considering Market by Deployment Mode, the sub-segment i.e. Cloud-Based will boost the Omnichannel Customer Engagement market. Considering Market by Enterprise, the sub-segment i.e. Large Enterprises(1000+ Users) will boost the Omnichannel Customer Engagement market. Considering Market by Component, the sub-segment i.e. Solution will boost the Omnichannel Customer Engagement market.

In May 2018, Pegasystems has upgraded its product portfolio by introducing new AI Features in Its Customer Engagement software, and it will provide banks with complete AI control and transparency, ensuring banks remain in regulatory compliance while driving additional revenue and providing exceptional customer experiences.

Available Customization:
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be provided prior to purchase

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Omnichannel Customer Engagement market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Omnichannel Customer Engagement market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Providers of Omnichannel Customer Engagement Solutions and Services, Software and System Integrators, Suppliers of IT Hardware/Software/Services, Marketing Analytics Executives, IT Infrastructure Providers, System Administrators and App Developers.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.
Report Objectives / Segmentation Covered
By Application
  • BFSI
  • Consumer Goods & Retail
  • Telecommunication
  • Healthcare & Life Sciences
  • Automotive & Transportation
  • Media & Entertainment
  • Travel & Hospitality
  • Manufacturing
  • Others
By Deployment Mode
  • Cloud-Based
  • On-Premises

By Enterprise
  • Large Enterprises(1000+ Users)
  • Medium-Sized Enterprise(499-1000 Users)
  • Small Enterprises(1-499 Users)

By Component
  • Solution
  • Service

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Adoption of Customer Engagement Solution to Reduce Customer Churn Rate
      • 3.2.2. Increased Focus towards Delivering Enhanced Customer Engagement through Omni channel
    • 3.3. Market Challenges
      • 3.3.1. Managing Security with Multiple Customer Touchpoints
      • 3.3.2. Choosing the Proper Mix of Technology and Personnel
    • 3.4. Market Trends
      • 3.4.1. Technology Advancement and Innovation in Omnichannel Customer Engagement
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Omnichannel Customer Engagement, by Application, Deployment Mode, Enterprise, Component and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Omnichannel Customer Engagement (Value)
      • 5.2.1. Global Omnichannel Customer Engagement by: Application (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. Consumer Goods & Retail
        • 5.2.1.3. Telecommunication
        • 5.2.1.4. Healthcare & Life Sciences
        • 5.2.1.5. Automotive & Transportation
        • 5.2.1.6. Media & Entertainment
        • 5.2.1.7. Travel & Hospitality
        • 5.2.1.8. Manufacturing
        • 5.2.1.9. Others
      • 5.2.2. Global Omnichannel Customer Engagement by: Deployment Mode (Value)
        • 5.2.2.1. Cloud-Based
        • 5.2.2.2. On-Premises
      • 5.2.3. Global Omnichannel Customer Engagement by: Enterprise (Value)
        • 5.2.3.1. Large Enterprises(1000+ Users)
        • 5.2.3.2. Medium-Sized Enterprise(499-1000 Users)
        • 5.2.3.3. Small Enterprises(1-499 Users)
      • 5.2.4. Global Omnichannel Customer Engagement by: Component (Value)
        • 5.2.4.1. Solution
        • 5.2.4.2. Service
      • 5.2.5. Global Omnichannel Customer Engagement Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Omnichannel Customer Engagement: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Microsoft (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Emarsys (SAP) (Austria)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Oracle (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Pegasystems (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Nuance Communications (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Genesys (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Avaya (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Freshworks (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Infobip (United Kingdom)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. EGain Corporation (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Omnichannel Customer Engagement Sale, by Application, Deployment Mode, Enterprise, Component and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Omnichannel Customer Engagement (Value)
      • 7.2.1. Global Omnichannel Customer Engagement by: Application (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. Consumer Goods & Retail
        • 7.2.1.3. Telecommunication
        • 7.2.1.4. Healthcare & Life Sciences
        • 7.2.1.5. Automotive & Transportation
        • 7.2.1.6. Media & Entertainment
        • 7.2.1.7. Travel & Hospitality
        • 7.2.1.8. Manufacturing
        • 7.2.1.9. Others
      • 7.2.2. Global Omnichannel Customer Engagement by: Deployment Mode (Value)
        • 7.2.2.1. Cloud-Based
        • 7.2.2.2. On-Premises
      • 7.2.3. Global Omnichannel Customer Engagement by: Enterprise (Value)
        • 7.2.3.1. Large Enterprises(1000+ Users)
        • 7.2.3.2. Medium-Sized Enterprise(499-1000 Users)
        • 7.2.3.3. Small Enterprises(1-499 Users)
      • 7.2.4. Global Omnichannel Customer Engagement by: Component (Value)
        • 7.2.4.1. Solution
        • 7.2.4.2. Service
      • 7.2.5. Global Omnichannel Customer Engagement Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Omnichannel Customer Engagement: by Application(USD Million)
  • Table 2. Omnichannel Customer Engagement BFSI , by Region USD Million (2015-2020)
  • Table 3. Omnichannel Customer Engagement Consumer Goods & Retail , by Region USD Million (2015-2020)
  • Table 4. Omnichannel Customer Engagement Telecommunication , by Region USD Million (2015-2020)
  • Table 5. Omnichannel Customer Engagement Healthcare & Life Sciences , by Region USD Million (2015-2020)
  • Table 6. Omnichannel Customer Engagement Automotive & Transportation , by Region USD Million (2015-2020)
  • Table 7. Omnichannel Customer Engagement Media & Entertainment , by Region USD Million (2015-2020)
  • Table 8. Omnichannel Customer Engagement Travel & Hospitality , by Region USD Million (2015-2020)
  • Table 9. Omnichannel Customer Engagement Manufacturing , by Region USD Million (2015-2020)
  • Table 10. Omnichannel Customer Engagement Others , by Region USD Million (2015-2020)
  • Table 11. Omnichannel Customer Engagement: by Deployment Mode(USD Million)
  • Table 12. Omnichannel Customer Engagement Cloud-Based , by Region USD Million (2015-2020)
  • Table 13. Omnichannel Customer Engagement On-Premises , by Region USD Million (2015-2020)
  • Table 14. Omnichannel Customer Engagement: by Enterprise(USD Million)
  • Table 15. Omnichannel Customer Engagement Large Enterprises(1000+ Users) , by Region USD Million (2015-2020)
  • Table 16. Omnichannel Customer Engagement Medium-Sized Enterprise(499-1000 Users) , by Region USD Million (2015-2020)
  • Table 17. Omnichannel Customer Engagement Small Enterprises(1-499 Users) , by Region USD Million (2015-2020)
  • Table 18. Omnichannel Customer Engagement: by Component(USD Million)
  • Table 19. Omnichannel Customer Engagement Solution , by Region USD Million (2015-2020)
  • Table 20. Omnichannel Customer Engagement Service , by Region USD Million (2015-2020)
  • Table 21. South America Omnichannel Customer Engagement, by Country USD Million (2015-2020)
  • Table 22. South America Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 23. South America Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 24. South America Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 25. South America Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 26. Brazil Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 27. Brazil Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 28. Brazil Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 29. Brazil Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 30. Argentina Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 31. Argentina Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 32. Argentina Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 33. Argentina Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 34. Rest of South America Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 35. Rest of South America Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 36. Rest of South America Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 37. Rest of South America Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 38. Asia Pacific Omnichannel Customer Engagement, by Country USD Million (2015-2020)
  • Table 39. Asia Pacific Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 40. Asia Pacific Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 41. Asia Pacific Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 42. Asia Pacific Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 43. China Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 44. China Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 45. China Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 46. China Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 47. Japan Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 48. Japan Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 49. Japan Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 50. Japan Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 51. India Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 52. India Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 53. India Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 54. India Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 55. South Korea Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 56. South Korea Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 57. South Korea Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 58. South Korea Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 59. Taiwan Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 60. Taiwan Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 61. Taiwan Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 62. Taiwan Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 63. Australia Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 64. Australia Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 65. Australia Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 66. Australia Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 68. Rest of Asia-Pacific Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 69. Rest of Asia-Pacific Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 70. Rest of Asia-Pacific Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 71. Europe Omnichannel Customer Engagement, by Country USD Million (2015-2020)
  • Table 72. Europe Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 73. Europe Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 74. Europe Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 75. Europe Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 76. Germany Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 77. Germany Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 78. Germany Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 79. Germany Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 80. France Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 81. France Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 82. France Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 83. France Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 84. Italy Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 85. Italy Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 86. Italy Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 87. Italy Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 88. United Kingdom Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 89. United Kingdom Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 90. United Kingdom Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 91. United Kingdom Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 92. Netherlands Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 93. Netherlands Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 94. Netherlands Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 95. Netherlands Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 96. Rest of Europe Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 97. Rest of Europe Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 98. Rest of Europe Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 99. Rest of Europe Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 100. MEA Omnichannel Customer Engagement, by Country USD Million (2015-2020)
  • Table 101. MEA Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 102. MEA Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 103. MEA Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 104. MEA Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 105. Middle East Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 106. Middle East Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 107. Middle East Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 108. Middle East Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 109. Africa Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 110. Africa Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 111. Africa Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 112. Africa Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 113. North America Omnichannel Customer Engagement, by Country USD Million (2015-2020)
  • Table 114. North America Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 115. North America Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 116. North America Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 117. North America Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 118. United States Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 119. United States Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 120. United States Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 121. United States Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 122. Canada Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 123. Canada Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 124. Canada Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 125. Canada Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 126. Mexico Omnichannel Customer Engagement, by Application USD Million (2015-2020)
  • Table 127. Mexico Omnichannel Customer Engagement, by Deployment Mode USD Million (2015-2020)
  • Table 128. Mexico Omnichannel Customer Engagement, by Enterprise USD Million (2015-2020)
  • Table 129. Mexico Omnichannel Customer Engagement, by Component USD Million (2015-2020)
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Omnichannel Customer Engagement: by Application(USD Million)
  • Table 141. Omnichannel Customer Engagement BFSI , by Region USD Million (2021-2026)
  • Table 142. Omnichannel Customer Engagement Consumer Goods & Retail , by Region USD Million (2021-2026)
  • Table 143. Omnichannel Customer Engagement Telecommunication , by Region USD Million (2021-2026)
  • Table 144. Omnichannel Customer Engagement Healthcare & Life Sciences , by Region USD Million (2021-2026)
  • Table 145. Omnichannel Customer Engagement Automotive & Transportation , by Region USD Million (2021-2026)
  • Table 146. Omnichannel Customer Engagement Media & Entertainment , by Region USD Million (2021-2026)
  • Table 147. Omnichannel Customer Engagement Travel & Hospitality , by Region USD Million (2021-2026)
  • Table 148. Omnichannel Customer Engagement Manufacturing , by Region USD Million (2021-2026)
  • Table 149. Omnichannel Customer Engagement Others , by Region USD Million (2021-2026)
  • Table 150. Omnichannel Customer Engagement: by Deployment Mode(USD Million)
  • Table 151. Omnichannel Customer Engagement Cloud-Based , by Region USD Million (2021-2026)
  • Table 152. Omnichannel Customer Engagement On-Premises , by Region USD Million (2021-2026)
  • Table 153. Omnichannel Customer Engagement: by Enterprise(USD Million)
  • Table 154. Omnichannel Customer Engagement Large Enterprises(1000+ Users) , by Region USD Million (2021-2026)
  • Table 155. Omnichannel Customer Engagement Medium-Sized Enterprise(499-1000 Users) , by Region USD Million (2021-2026)
  • Table 156. Omnichannel Customer Engagement Small Enterprises(1-499 Users) , by Region USD Million (2021-2026)
  • Table 157. Omnichannel Customer Engagement: by Component(USD Million)
  • Table 158. Omnichannel Customer Engagement Solution , by Region USD Million (2021-2026)
  • Table 159. Omnichannel Customer Engagement Service , by Region USD Million (2021-2026)
  • Table 160. South America Omnichannel Customer Engagement, by Country USD Million (2021-2026)
  • Table 161. South America Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 162. South America Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 163. South America Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 164. South America Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 165. Brazil Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 166. Brazil Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 167. Brazil Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 168. Brazil Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 169. Argentina Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 170. Argentina Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 171. Argentina Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 172. Argentina Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 173. Rest of South America Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 174. Rest of South America Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 175. Rest of South America Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 176. Rest of South America Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 177. Asia Pacific Omnichannel Customer Engagement, by Country USD Million (2021-2026)
  • Table 178. Asia Pacific Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 179. Asia Pacific Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 180. Asia Pacific Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 181. Asia Pacific Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 182. China Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 183. China Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 184. China Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 185. China Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 186. Japan Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 187. Japan Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 188. Japan Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 189. Japan Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 190. India Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 191. India Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 192. India Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 193. India Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 194. South Korea Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 195. South Korea Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 196. South Korea Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 197. South Korea Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 198. Taiwan Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 199. Taiwan Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 200. Taiwan Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 201. Taiwan Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 202. Australia Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 203. Australia Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 204. Australia Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 205. Australia Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 206. Rest of Asia-Pacific Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 207. Rest of Asia-Pacific Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 208. Rest of Asia-Pacific Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 209. Rest of Asia-Pacific Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 210. Europe Omnichannel Customer Engagement, by Country USD Million (2021-2026)
  • Table 211. Europe Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 212. Europe Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 213. Europe Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 214. Europe Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 215. Germany Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 216. Germany Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 217. Germany Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 218. Germany Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 219. France Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 220. France Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 221. France Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 222. France Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 223. Italy Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 224. Italy Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 225. Italy Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 226. Italy Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 227. United Kingdom Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 228. United Kingdom Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 229. United Kingdom Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 230. United Kingdom Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 231. Netherlands Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 232. Netherlands Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 233. Netherlands Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 234. Netherlands Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 235. Rest of Europe Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 236. Rest of Europe Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 237. Rest of Europe Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 238. Rest of Europe Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 239. MEA Omnichannel Customer Engagement, by Country USD Million (2021-2026)
  • Table 240. MEA Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 241. MEA Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 242. MEA Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 243. MEA Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 244. Middle East Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 245. Middle East Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 246. Middle East Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 247. Middle East Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 248. Africa Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 249. Africa Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 250. Africa Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 251. Africa Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 252. North America Omnichannel Customer Engagement, by Country USD Million (2021-2026)
  • Table 253. North America Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 254. North America Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 255. North America Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 256. North America Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 257. United States Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 258. United States Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 259. United States Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 260. United States Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 261. Canada Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 262. Canada Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 263. Canada Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 264. Canada Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 265. Mexico Omnichannel Customer Engagement, by Application USD Million (2021-2026)
  • Table 266. Mexico Omnichannel Customer Engagement, by Deployment Mode USD Million (2021-2026)
  • Table 267. Mexico Omnichannel Customer Engagement, by Enterprise USD Million (2021-2026)
  • Table 268. Mexico Omnichannel Customer Engagement, by Component USD Million (2021-2026)
  • Table 269. Research Programs/Design for This Report
  • Table 270. Key Data Information from Secondary Sources
  • Table 271. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Omnichannel Customer Engagement: by Application USD Million (2015-2020)
  • Figure 5. Global Omnichannel Customer Engagement: by Deployment Mode USD Million (2015-2020)
  • Figure 6. Global Omnichannel Customer Engagement: by Enterprise USD Million (2015-2020)
  • Figure 7. Global Omnichannel Customer Engagement: by Component USD Million (2015-2020)
  • Figure 8. South America Omnichannel Customer Engagement Share (%), by Country
  • Figure 9. Asia Pacific Omnichannel Customer Engagement Share (%), by Country
  • Figure 10. Europe Omnichannel Customer Engagement Share (%), by Country
  • Figure 11. MEA Omnichannel Customer Engagement Share (%), by Country
  • Figure 12. North America Omnichannel Customer Engagement Share (%), by Country
  • Figure 13. Global Omnichannel Customer Engagement share by Players 2020 (%)
  • Figure 14. Global Omnichannel Customer Engagement share by Players (Top 3) 2020(%)
  • Figure 15. Global Omnichannel Customer Engagement share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 18. Microsoft (United States) Revenue: by Geography 2020
  • Figure 19. Emarsys (SAP) (Austria) Revenue, Net Income and Gross profit
  • Figure 20. Emarsys (SAP) (Austria) Revenue: by Geography 2020
  • Figure 21. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 22. Oracle (United States) Revenue: by Geography 2020
  • Figure 23. Pegasystems (United States) Revenue, Net Income and Gross profit
  • Figure 24. Pegasystems (United States) Revenue: by Geography 2020
  • Figure 25. Nuance Communications (United States) Revenue, Net Income and Gross profit
  • Figure 26. Nuance Communications (United States) Revenue: by Geography 2020
  • Figure 27. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 28. Genesys (United States) Revenue: by Geography 2020
  • Figure 29. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 30. Avaya (United States) Revenue: by Geography 2020
  • Figure 31. Freshworks (United States) Revenue, Net Income and Gross profit
  • Figure 32. Freshworks (United States) Revenue: by Geography 2020
  • Figure 33. Infobip (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 34. Infobip (United Kingdom) Revenue: by Geography 2020
  • Figure 35. EGain Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 36. EGain Corporation (United States) Revenue: by Geography 2020
  • Figure 37. Global Omnichannel Customer Engagement: by Application USD Million (2021-2026)
  • Figure 38. Global Omnichannel Customer Engagement: by Deployment Mode USD Million (2021-2026)
  • Figure 39. Global Omnichannel Customer Engagement: by Enterprise USD Million (2021-2026)
  • Figure 40. Global Omnichannel Customer Engagement: by Component USD Million (2021-2026)
  • Figure 41. South America Omnichannel Customer Engagement Share (%), by Country
  • Figure 42. Asia Pacific Omnichannel Customer Engagement Share (%), by Country
  • Figure 43. Europe Omnichannel Customer Engagement Share (%), by Country
  • Figure 44. MEA Omnichannel Customer Engagement Share (%), by Country
  • Figure 45. North America Omnichannel Customer Engagement Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Microsoft (United States)
  • Emarsys (SAP) (Austria)
  • Oracle (United States)
  • Pegasystems (United States)
  • Nuance Communications (United States)
  • Genesys (United States)
  • Avaya (United States)
  • Freshworks (United States)
  • Infobip (United Kingdom)
  • eGain Corporation (United States)
Additional players considered in the study are as follows:
Zendesk (United States) , ServiceNow (United States) , Salesforce (United States)
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