What is Social Messaging Chatbots Market?
A chatbot is a messaging program thatís mean to imitate human conversations with users. Chatbots integrated into social media apps are capable of mimicking human-like conversations that can answer the most common questions or programs equipped with deep learning and artificial intelligence. IT also helps to sell and process orders, track order information and answer basic customer service questions. In todayís time, businesses are rapidly moving towards chatbots to ask all of the right questions for segmenting and targeting instead of depending on support representatives.
The market study is being classified by Type (Support Chatbots, Skills Chatbots and Assistant Chatbots) and major geographies with country level break-up.
SurveySparrow (United States), IBM (United States), Drift.com, Inc. (United States), Microsoft Corporation (United States), Netomi (United States), Aivo (Spain), Genesys (United States), Chatfuel (United States), Pandorabots, Inc. (United States) and Intercom (United States) are some of the key players profiled in the study.
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Social Messaging Chatbots market throughout the predicted period.
Analyst at AMA have segmented the market study of Global Social Messaging Chatbots market by Type, Application and Region.
On the basis of geography, the market of Social Messaging Chatbots has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
- Growing Digitalization and Increasing Use of Social Media Channels for the Marketing Purpose by Various Industries
- Increased Demand of Chatbots to Provide 24x7 Customer Support and Enhanced Experience
- Development of Social Massaging Chatbots by Leveraging Advanced Technologies Such as ML, AI, and Natural Language Processing
- Sometimes It Becomes Frustrating When Customer Really Need Help from An Actual Human
- Rapidly Growing Retail & E-commerce Industry Due to Penetration of Smartphones
- Often Misinterpret Requests As It is Unable to Understand Some Assents or Cultural Dialect
Market Leaders and some development strategies
In May 2021, Genesys, a global leader in cloud customer experience and contact center solutions acquired Bold360, advancing its Experience as a Service vision. With this acquisition, Genesys will enable its customers to deliver experiences that are fluid, context-based, and personalized across any part of their business or channel.
Key Target AudienceNew Entrants/Investors, Analysts and Strategic Business Planners, Social Messaging Chatbots Providers, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-users and Others
Frequently Asked Questions (FAQ):
1. Which factors would majorly drive the Social Messaging Chatbots Market?
"Growing Digitalization and Increasing Use of Social Media Channels for the Marketing Purpose by Various Industries
" is seen as one of major growth factors of Social Messaging Chatbots Market in years to come.
2. Can we have customized study for Social Messaging Chatbots Market?
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
3. Which region will lead the Global Social Messaging Chatbots Market?
United States will lead Social Messaging Chatbots Market in coming years.