Global Social Customer Service Application Market
Global Social Customer Service Application Market

Social Customer Service Application Comprehensive Study by Social Media Platforms (Twitter, Facebook, Instagram, YouTube, Others), End-Use Industry (Manufacturing, Finance & IT, Media & Technology, Marketing, Government, Healthcare & Health Insurance, Retail & Consumer Goods, Others), Deployment (Cloud-based, On-premises, Others) Players and Region - Global Market Outlook to 2026

Social Customer Service Application Market Segmented into XX Submarkets. | Forecast Years: 2021- 2026  

Oct 2021 Edition 210 Pages 218 Tables & Figures
  • Summary
  • Market Segments
  • Table of Content
  • List of Tables & Figures
  • Companies Mentioned
Global Social Customer Service Application Market Overview:
A social customer service application is an application that supports social media as a component of an overall customer service strategy. This software enables customers and partners to blog, post, rate products/services and construct ideas, as well as support peer interactions and offer incentives for customerís loyalty.

Growth Drivers
  • The growing use of social media for customer service over the web, phone or online chat, and other demographics

Roadblocks
  • Lack of channelís knowledge or simply because of negligence
  • Lack of employee capacity

Opportunities
  • Technological advancement in providing smarter social service

Challenges
  • A growing number of social media hacking


Competitive Landscape:
Companies in the market are concentrating on social customer service applications. In North America, providing B2B and B2C digital transformation solutions. This is the largest country in social customer service application due to the rise of social media customer care. Execute on the strategic initiatives that help build brand loyalty and drive business expansion.
Some of the key players profiled in the report are Zendesk (United States), Gartner (United States), Clarabridge Engage (United States), Hootsuite (Canada), Oracle (United States), Vonage (United States), Genesys (United States), Freshworks (United States), Sprout Social (United States), Cisco (United States) and Conversocial (United States). Additionally, following companies can also be profiled that are part of our coverage like Zoho Desk (California) and Sprinklr (United States). Analyst at AMA Research see United States Players to retain maximum share of Global Social Customer Service Application market by 2026. Considering Market by Social Media Platforms , the sub-segment i.e. Twitter will boost the Social Customer Service Application market. Considering Market by End-Use Industry, the sub-segment i.e. Manufacturing will boost the Social Customer Service Application market. Considering Market by Deployment, the sub-segment i.e. Cloud-based will boost the Social Customer Service Application market.

April 30, 2021: Clarabridge launched an AI-Augmented Quality Management Solution. This solution delivers a consistently high quality of service across all channels.

What Can be Explored with the Social Customer Service Application Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global Social Customer Service Application Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in Social Customer Service Application
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Social Customer Service Application market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Social Customer Service Application market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Research & Development, Software Applications, Business/Organization/Enterprises and Retailers/Customers.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Frequently Asked Questions (FAQ):

1. What is the growth rate predicted for the Global Social Customer Service Application Market?
The Social Customer Service Application market is expected to see a CAGR of % during projected year 2020 to 2026.

2. Who are the top performing companies in Social Customer Service Application Market?
Top performing companies in the Global Social Customer Service Application market are Zendesk (United States), Gartner (United States), Clarabridge Engage (United States), Hootsuite (Canada), Oracle (United States), Vonage (United States), Genesys (United States), Freshworks (United States), Sprout Social (United States), Cisco (United States) and Conversocial (United States), to name a few.

3. What trending factors would impact Social Customer Service Application Market growth most?
"Increasing trend for social media technology" is seen as one of major influencing trends for Social Customer Service Application Market during projected period 2020-2026.

Report Objectives / Segmentation Covered
By Social Media Platforms
  • Twitter
  • Facebook
  • Instagram
  • YouTube
  • Others

By End-Use Industry
  • Manufacturing
  • Finance & IT
  • Media & Technology
  • Marketing
  • Government
  • Healthcare & Health Insurance
  • Retail & Consumer Goods
  • Others

By Deployment
  • Cloud-based
  • On-premises
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Chile
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Indonesia
    • Thailand
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Spain
    • Sweden
    • Belgium
    • Finland
    • Denmark
    • Russia
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. The growing use of social media for customer service over the web, phone or online chat, and other demographics
    • 3.3. Market Challenges
      • 3.3.1. A growing number of social media hacking
    • 3.4. Market Trends
      • 3.4.1. Increasing trend for social media technology
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Social Customer Service Application, by Social Media Platforms , End-Use Industry, Deployment and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Social Customer Service Application (Value)
      • 5.2.1. Global Social Customer Service Application by: End-Use Industry (Value)
        • 5.2.1.1. Manufacturing
        • 5.2.1.2. Finance & IT
        • 5.2.1.3. Media & Technology
        • 5.2.1.4. Marketing
        • 5.2.1.5. Government
        • 5.2.1.6. Healthcare & Health Insurance
        • 5.2.1.7. Retail & Consumer Goods
        • 5.2.1.8. Others
      • 5.2.2. Global Social Customer Service Application by: Deployment (Value)
        • 5.2.2.1. Cloud-based
        • 5.2.2.2. On-premises
        • 5.2.2.3. Others
      • 5.2.3. Global Social Customer Service Application Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Chile
          • 5.2.3.1.4. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Singapore
          • 5.2.3.2.6. Indonesia
          • 5.2.3.2.7. Thailand
          • 5.2.3.2.8. Australia
          • 5.2.3.2.9. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Spain
          • 5.2.3.3.7. Sweden
          • 5.2.3.3.8. Belgium
          • 5.2.3.3.9. Finland
          • 5.2.3.3.10. Denmark
          • 5.2.3.3.11. Russia
          • 5.2.3.3.12. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
    • 5.3. Global Social Customer Service Application (Price)
  • 6. Social Customer Service Application: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zendesk (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Gartner (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Clarabridge Engage (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Hootsuite (Canada)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Oracle (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Vonage (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Genesys (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Freshworks (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Sprout Social (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Cisco (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Conversocial (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Social Customer Service Application Sale, by Social Media Platforms , End-Use Industry, Deployment and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Social Customer Service Application (Value)
      • 7.2.1. Global Social Customer Service Application by: End-Use Industry (Value)
        • 7.2.1.1. Manufacturing
        • 7.2.1.2. Finance & IT
        • 7.2.1.3. Media & Technology
        • 7.2.1.4. Marketing
        • 7.2.1.5. Government
        • 7.2.1.6. Healthcare & Health Insurance
        • 7.2.1.7. Retail & Consumer Goods
        • 7.2.1.8. Others
      • 7.2.2. Global Social Customer Service Application by: Deployment (Value)
        • 7.2.2.1. Cloud-based
        • 7.2.2.2. On-premises
        • 7.2.2.3. Others
      • 7.2.3. Global Social Customer Service Application Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Chile
          • 7.2.3.1.4. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Singapore
          • 7.2.3.2.6. Indonesia
          • 7.2.3.2.7. Thailand
          • 7.2.3.2.8. Australia
          • 7.2.3.2.9. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Spain
          • 7.2.3.3.7. Sweden
          • 7.2.3.3.8. Belgium
          • 7.2.3.3.9. Finland
          • 7.2.3.3.10. Denmark
          • 7.2.3.3.11. Russia
          • 7.2.3.3.12. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
    • 7.3. Global Social Customer Service Application (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Social Customer Service Application: by End-Use Industry(USD Million)
  • Table 2. Social Customer Service Application Manufacturing , by Region USD Million (2015-2020)
  • Table 3. Social Customer Service Application Finance & IT , by Region USD Million (2015-2020)
  • Table 4. Social Customer Service Application Media & Technology , by Region USD Million (2015-2020)
  • Table 5. Social Customer Service Application Marketing , by Region USD Million (2015-2020)
  • Table 6. Social Customer Service Application Government , by Region USD Million (2015-2020)
  • Table 7. Social Customer Service Application Healthcare & Health Insurance , by Region USD Million (2015-2020)
  • Table 8. Social Customer Service Application Retail & Consumer Goods , by Region USD Million (2015-2020)
  • Table 9. Social Customer Service Application Others , by Region USD Million (2015-2020)
  • Table 10. Social Customer Service Application: by Deployment(USD Million)
  • Table 11. Social Customer Service Application Cloud-based , by Region USD Million (2015-2020)
  • Table 12. Social Customer Service Application On-premises , by Region USD Million (2015-2020)
  • Table 13. Social Customer Service Application Others , by Region USD Million (2015-2020)
  • Table 14. South America Social Customer Service Application, by Country USD Million (2015-2020)
  • Table 15. South America Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 16. South America Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 17. South America Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 18. Brazil Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 19. Brazil Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 20. Brazil Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 21. Argentina Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 22. Argentina Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 23. Argentina Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 24. Chile Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 25. Chile Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 26. Chile Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 27. Rest of South America Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 28. Rest of South America Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 29. Rest of South America Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 30. Asia Pacific Social Customer Service Application, by Country USD Million (2015-2020)
  • Table 31. Asia Pacific Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 32. Asia Pacific Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 33. Asia Pacific Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 34. China Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 35. China Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 36. China Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 37. Japan Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 38. Japan Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 39. Japan Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 40. India Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 41. India Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 42. India Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 43. South Korea Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 44. South Korea Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 45. South Korea Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 46. Singapore Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 47. Singapore Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 48. Singapore Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 49. Indonesia Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 50. Indonesia Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 51. Indonesia Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 52. Thailand Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 53. Thailand Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 54. Thailand Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 55. Australia Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 56. Australia Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 57. Australia Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 58. Rest of Asia-Pacific Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 59. Rest of Asia-Pacific Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 60. Rest of Asia-Pacific Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 61. Europe Social Customer Service Application, by Country USD Million (2015-2020)
  • Table 62. Europe Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 63. Europe Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 64. Europe Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 65. Germany Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 66. Germany Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 67. Germany Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 68. France Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 69. France Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 70. France Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 71. Italy Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 72. Italy Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 73. Italy Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 74. United Kingdom Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 75. United Kingdom Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 76. United Kingdom Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 77. Netherlands Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 78. Netherlands Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 79. Netherlands Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 80. Spain Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 81. Spain Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 82. Spain Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 83. Sweden Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 84. Sweden Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 85. Sweden Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 86. Belgium Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 87. Belgium Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 88. Belgium Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 89. Finland Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 90. Finland Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 91. Finland Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 92. Denmark Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 93. Denmark Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 94. Denmark Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 95. Russia Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 96. Russia Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 97. Russia Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 98. Rest of Europe Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 99. Rest of Europe Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 100. Rest of Europe Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 101. MEA Social Customer Service Application, by Country USD Million (2015-2020)
  • Table 102. MEA Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 103. MEA Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 104. MEA Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 105. Middle East Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 106. Middle East Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 107. Middle East Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 108. Africa Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 109. Africa Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 110. Africa Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 111. North America Social Customer Service Application, by Country USD Million (2015-2020)
  • Table 112. North America Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 113. North America Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 114. North America Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 115. United States Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 116. United States Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 117. United States Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 118. Canada Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 119. Canada Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 120. Canada Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 121. Mexico Social Customer Service Application, by Social Media Platforms USD Million (2015-2020)
  • Table 122. Mexico Social Customer Service Application, by End-Use Industry USD Million (2015-2020)
  • Table 123. Mexico Social Customer Service Application, by Deployment USD Million (2015-2020)
  • Table 124. Company Basic Information, Sales Area and Its Competitors
  • Table 125. Company Basic Information, Sales Area and Its Competitors
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Social Customer Service Application: by End-Use Industry(USD Million)
  • Table 136. Social Customer Service Application Manufacturing , by Region USD Million (2021-2026)
  • Table 137. Social Customer Service Application Finance & IT , by Region USD Million (2021-2026)
  • Table 138. Social Customer Service Application Media & Technology , by Region USD Million (2021-2026)
  • Table 139. Social Customer Service Application Marketing , by Region USD Million (2021-2026)
  • Table 140. Social Customer Service Application Government , by Region USD Million (2021-2026)
  • Table 141. Social Customer Service Application Healthcare & Health Insurance , by Region USD Million (2021-2026)
  • Table 142. Social Customer Service Application Retail & Consumer Goods , by Region USD Million (2021-2026)
  • Table 143. Social Customer Service Application Others , by Region USD Million (2021-2026)
  • Table 144. Social Customer Service Application: by Deployment(USD Million)
  • Table 145. Social Customer Service Application Cloud-based , by Region USD Million (2021-2026)
  • Table 146. Social Customer Service Application On-premises , by Region USD Million (2021-2026)
  • Table 147. Social Customer Service Application Others , by Region USD Million (2021-2026)
  • Table 148. South America Social Customer Service Application, by Country USD Million (2021-2026)
  • Table 149. South America Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 150. South America Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 151. South America Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 152. Brazil Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 153. Brazil Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 154. Brazil Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 155. Argentina Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 156. Argentina Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 157. Argentina Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 158. Chile Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 159. Chile Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 160. Chile Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 161. Rest of South America Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 162. Rest of South America Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 163. Rest of South America Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 164. Asia Pacific Social Customer Service Application, by Country USD Million (2021-2026)
  • Table 165. Asia Pacific Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 166. Asia Pacific Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 167. Asia Pacific Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 168. China Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 169. China Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 170. China Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 171. Japan Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 172. Japan Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 173. Japan Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 174. India Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 175. India Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 176. India Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 177. South Korea Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 178. South Korea Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 179. South Korea Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 180. Singapore Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 181. Singapore Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 182. Singapore Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 183. Indonesia Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 184. Indonesia Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 185. Indonesia Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 186. Thailand Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 187. Thailand Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 188. Thailand Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 189. Australia Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 190. Australia Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 191. Australia Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 192. Rest of Asia-Pacific Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 193. Rest of Asia-Pacific Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 194. Rest of Asia-Pacific Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 195. Europe Social Customer Service Application, by Country USD Million (2021-2026)
  • Table 196. Europe Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 197. Europe Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 198. Europe Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 199. Germany Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 200. Germany Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 201. Germany Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 202. France Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 203. France Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 204. France Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 205. Italy Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 206. Italy Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 207. Italy Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 208. United Kingdom Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 209. United Kingdom Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 210. United Kingdom Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 211. Netherlands Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 212. Netherlands Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 213. Netherlands Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 214. Spain Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 215. Spain Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 216. Spain Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 217. Sweden Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 218. Sweden Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 219. Sweden Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 220. Belgium Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 221. Belgium Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 222. Belgium Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 223. Finland Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 224. Finland Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 225. Finland Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 226. Denmark Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 227. Denmark Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 228. Denmark Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 229. Russia Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 230. Russia Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 231. Russia Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 232. Rest of Europe Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 233. Rest of Europe Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 234. Rest of Europe Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 235. MEA Social Customer Service Application, by Country USD Million (2021-2026)
  • Table 236. MEA Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 237. MEA Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 238. MEA Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 239. Middle East Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 240. Middle East Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 241. Middle East Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 242. Africa Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 243. Africa Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 244. Africa Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 245. North America Social Customer Service Application, by Country USD Million (2021-2026)
  • Table 246. North America Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 247. North America Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 248. North America Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 249. United States Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 250. United States Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 251. United States Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 252. Canada Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 253. Canada Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 254. Canada Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 255. Mexico Social Customer Service Application, by Social Media Platforms USD Million (2021-2026)
  • Table 256. Mexico Social Customer Service Application, by End-Use Industry USD Million (2021-2026)
  • Table 257. Mexico Social Customer Service Application, by Deployment USD Million (2021-2026)
  • Table 258. Research Programs/Design for This Report
  • Table 259. Key Data Information from Secondary Sources
  • Table 260. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Social Customer Service Application: by End-Use Industry USD Million (2015-2020)
  • Figure 5. Global Social Customer Service Application: by Deployment USD Million (2015-2020)
  • Figure 6. South America Social Customer Service Application Share (%), by Country
  • Figure 7. Asia Pacific Social Customer Service Application Share (%), by Country
  • Figure 8. Europe Social Customer Service Application Share (%), by Country
  • Figure 9. MEA Social Customer Service Application Share (%), by Country
  • Figure 10. North America Social Customer Service Application Share (%), by Country
  • Figure 11. Global Social Customer Service Application share by Players 2020 (%)
  • Figure 12. Global Social Customer Service Application share by Players (Top 3) 2020(%)
  • Figure 13. Global Social Customer Service Application share by Players (Top 5) 2020(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 16. Zendesk (United States) Revenue: by Geography 2020
  • Figure 17. Gartner (United States) Revenue, Net Income and Gross profit
  • Figure 18. Gartner (United States) Revenue: by Geography 2020
  • Figure 19. Clarabridge Engage (United States) Revenue, Net Income and Gross profit
  • Figure 20. Clarabridge Engage (United States) Revenue: by Geography 2020
  • Figure 21. Hootsuite (Canada) Revenue, Net Income and Gross profit
  • Figure 22. Hootsuite (Canada) Revenue: by Geography 2020
  • Figure 23. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 24. Oracle (United States) Revenue: by Geography 2020
  • Figure 25. Vonage (United States) Revenue, Net Income and Gross profit
  • Figure 26. Vonage (United States) Revenue: by Geography 2020
  • Figure 27. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 28. Genesys (United States) Revenue: by Geography 2020
  • Figure 29. Freshworks (United States) Revenue, Net Income and Gross profit
  • Figure 30. Freshworks (United States) Revenue: by Geography 2020
  • Figure 31. Sprout Social (United States) Revenue, Net Income and Gross profit
  • Figure 32. Sprout Social (United States) Revenue: by Geography 2020
  • Figure 33. Cisco (United States) Revenue, Net Income and Gross profit
  • Figure 34. Cisco (United States) Revenue: by Geography 2020
  • Figure 35. Conversocial (United States) Revenue, Net Income and Gross profit
  • Figure 36. Conversocial (United States) Revenue: by Geography 2020
  • Figure 37. Global Social Customer Service Application: by End-Use Industry USD Million (2021-2026)
  • Figure 38. Global Social Customer Service Application: by Deployment USD Million (2021-2026)
  • Figure 39. South America Social Customer Service Application Share (%), by Country
  • Figure 40. Asia Pacific Social Customer Service Application Share (%), by Country
  • Figure 41. Europe Social Customer Service Application Share (%), by Country
  • Figure 42. MEA Social Customer Service Application Share (%), by Country
  • Figure 43. North America Social Customer Service Application Share (%), by Country
Some of the key companies/manufacturers profiled in the report
  • Zendesk (United States)
  • Gartner (United States)
  • Clarabridge Engage (United States)
  • Hootsuite (Canada)
  • Oracle (United States)
  • Vonage (United States)
  • Genesys (United States)
  • Freshworks (United States)
  • Sprout Social (United States)
  • Cisco (United States)
  • Conversocial (United States)
Additional players considered in the study are as follows:
Zoho Desk (California) , Sprinklr (United States)
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