Global Contact Management Software Market Overview:
Contact management software, also called as customer relationship management, is the software which is used for managing customer data and helps to maintain an ideal client- business relationship. The CRM application software also helps in automating the operations in sales & marketing and customer services. Contact management software, as a service (SaaS) is highly beneficial for various industries such as, banking, customer goods and retail, healthcare, academia, automotive, logistics and transportation.
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Integration of social media and IoT
Market Growth Drivers:
Contact management software is also being integrated with social media and IoT, which is fueling the growth of the very market and Features such as high scalability, ease of use, high customization and mobile support are acting as the major driving factors to the market
Lack of data security breaches
Lack of privacy and lack of technical skills
Contact management software market is a fragmented market due to the presence of various players. Companies are focusing on developing innovative products and solutions to improve quality, enhances and promotes performance, The companies are coming up with partnerships or agreements along with planning strategic activities such as partnerships, product launch, mergers, and acquisitions which will help them to sustain in the market and maintain their competitive edge.
Some of the key players profiled in the report are Salesforce (United States), Zoho (United States), Sage (United Kingdom), OnContact (United States), Pipedrive (United States), SalesNexus (United States), NetSuite (United States), TeamWox (Cyprus), SugarCRM (United States), Maximizer CRM (Canada), Infusionsoft (United States), Insightly (United States), OfficeClip (United States), Freshsales (United States), HubSpot Sales (United States), InfoFlo (Canada), Google Contacts (United States), Evercontact (United Kingdom) and Hyperoffice (United States). Additionally, following companies can also be profiled that are part of our coverage like Teamgate (United Kingdom), LeadExec (United States) and ProWorkflow (United Kingdom). Analyst at AMA Research see United States and United Kingdom Players to retain maximum share of Global Contact Management Software market by 2028. Considering Market by Deployment Type, the sub-segment i.e. On-premise Contact Management Software will boost the Contact Management Software market.
Latest Market Insights:
In November 2020. Pipedrive received majority investment from Vista Equity Partners one of the investment firm focused on enterprise software, data and technology-enabled businesses. . Pipedrive is CRM platform for sales and marketing teams. This investment helped company to strengthened its presence in contact management software market
In February 2021, Salesforce acquired Tableau Software. This acquisition helped company to expand its presence in contact management software market
California Consumer Privacy Act (CCPA) is passing a law for protection of data in United States which will be effective by January, 2020. It is expected to be country’s highest commendable security and privacy law. Also, SEC is taking risk prohibiting steps to overcome breaches in financial sectors specific to public listed companies to increase risk assurance. European Union laws (GDPR) is taking important measures to protect data privacy and is expected to impact ~4% of global annual sales
What Can be Explored with the Contact Management Software Market Study
Gain Market Understanding
Identify Growth Opportunities
Analyze and Measure the Global Contact Management Software Market by Identifying Investment across various Industry Verticals
Understand the Trends that will drive Future Changes in Contact Management Software
Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Contact Management Software market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Contact Management Software market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Contact Management Software Developers, Government Bodies, Regulatory Bodies, Potential Investors, Research and Development Institutes, End Users and Others.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.