Contact management software, also called as customer relationship management, is the software which is used for managing customer data and helps to maintain an ideal client- business relationship. The CRM application software also helps in automating the operations in sales & marketing and customer services. Contact management software, as a service (SaaS) is highly beneficial for various industries such as, banking, customer goods and retail, healthcare, academia, automotive, logistics and transportation.
Integration of social media and IoT
Contact management software is also being integrated with social media and IoT, which is fueling the growth of the very market and Features such as high scalability, ease of use, high customization and mobile support are acting as the major driving factors to the market
The Players Covered in the Study are:
Salesforce (United States), Zoho (United States), Sage (United Kingdom), OnContact (United States), Pipedrive (United States), SalesNexus (United States), NetSuite (United States), TeamWox (Cyprus), SugarCRM (United States), Maximizer CRM (Canada), Infusionsoft (United States), Insightly (United States), OfficeClip (United States), Freshsales (United States), HubSpot Sales (United States), InfoFlo (Canada), Google Contacts (United States), Evercontact (United Kingdom) and Hyperoffice (United States)
California Consumer Privacy Act (CCPA) is passing a law for protection of data in United States which will be effective by January, 2020. It is expected to be country’s highest commendable security and privacy law. Also, SEC is taking risk prohibiting steps to overcome breaches in financial sectors specific to public listed companies to increase risk assurance. European Union laws (GDPR) is taking important measures to protect data privacy and is expected to impact ~4% of global annual sales
List of players that can be included in the study on immediate basis are Teamgate (United Kingdom), LeadExec (United States) and ProWorkflow (United Kingdom).