Hotel CRM Software Comprehensive Study by Application (Hotel Industry, Tourism, Resorts), Deployment Mode (Cloud-Based, On-Premise), Platforms (Mac, Windows, Linux), Organization Size (Large Size Organization, Medium Size Organization, Small Size Organization), Features (Customized Dashboard, Manages Multiple Property, All-in-One Reservation Screen, Unlimited Access, Online Direct Bookings, Channel Management, Others) Players and Region - Global Market Outlook to 2026

Hotel CRM Software Market by XX Submarkets | Forecast Years 2022-2027  

  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
With the high flourishing, lucrative and competitive market. Today's hotel industry is continuously focusing on maintaining good relationships with its customers, and to satisfy their customers. And also it helps in boosting sales and revenues by focusing on customer retention and customer loyalty. CRM is used to managing customer data to making better understanding and serving them. It is known as the umbrella concept which places the customer at the center of an organization.This growth is primarily driven by Increased Globalizations, High Customer Turnover and Rising Customer Expectations.

Globally, a noticeable market trend is evident Technology Advancement in CRM Process. Major Players, such as Salesforce.com (United States), HubSpot CRM (United States), Infusionsoft (United States), NetSuite (United States), FreeAgent CRM (United States), amoCRM (United States), Thryv (United States), Copper (United States), FunnelMaker (United States) and Odoo (Belgium) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Key Developments in the Market:
In Aug 2019, Cendyn, the leading provider of hotel CRM announced the acquisitions of the Rainmaker Group. Through this agreement, Cendyn is driving performance across every aspect of the hotel business. This helps in aligning operations, marketing, sales, and others.

Market Drivers
  • Increased Globalizations
  • High Customer Turnover
  • Rising Customer Expectations

Market Trend
  • Technology Advancement in CRM Process

Restraints
  • High Implementation Cost

Opportunities
Continuous Growth in Tourism Industry across the Globe and Increase in Customer Expectations and Performance That Depends On the Ability of Hotel Management
Challenges
Lack of Consumer Awareness and Complex Instalment Procedure

AMA Research follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts, but also include significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints
- New Entrants into the Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis

Against this Challenging Backdrop, Hotel CRM Software Study Sheds Light on
— The Hotel CRM Software Market status quo and key characteristics. To end this, Analyst at AMA organize and took survey of the Hotel CRM Software industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Hotel CRM Software industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold value they currently claim, or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Application
  • Hotel Industry
  • Tourism
  • Resorts
By Deployment Mode
  • Cloud-Based
  • On-Premise

By Platforms
  • Mac
  • Windows
  • Linux

By Organization Size
  • Large Size Organization
  • Medium Size Organization
  • Small Size Organization

By Features
  • Customized Dashboard
  • Manages Multiple Property
  • All-in-One Reservation Screen
  • Unlimited Access
  • Online Direct Bookings
  • Channel Management
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increased Globalizations
      • 3.2.2. High Customer Turnover
      • 3.2.3. Rising Customer Expectations
    • 3.3. Market Challenges
      • 3.3.1. Lack of Consumer Awareness
      • 3.3.2. Complex Instalment Procedure
    • 3.4. Market Trends
      • 3.4.1. Technology Advancement in CRM Process
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Hotel CRM Software, by Application, Deployment Mode, Platforms, Organization Size, Features and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Hotel CRM Software (Value)
      • 5.2.1. Global Hotel CRM Software by: Application (Value)
        • 5.2.1.1. Hotel Industry
        • 5.2.1.2. Tourism
        • 5.2.1.3. Resorts
      • 5.2.2. Global Hotel CRM Software by: Deployment Mode (Value)
        • 5.2.2.1. Cloud-Based
        • 5.2.2.2. On-Premise
      • 5.2.3. Global Hotel CRM Software by: Platforms (Value)
        • 5.2.3.1. Mac
        • 5.2.3.2. Windows
        • 5.2.3.3. Linux
      • 5.2.4. Global Hotel CRM Software by: Organization Size (Value)
        • 5.2.4.1. Large Size Organization
        • 5.2.4.2. Medium Size Organization
        • 5.2.4.3. Small Size Organization
      • 5.2.5. Global Hotel CRM Software by: Features (Value)
        • 5.2.5.1. Customized Dashboard
        • 5.2.5.2. Manages Multiple Property
        • 5.2.5.3. All-in-One Reservation Screen
        • 5.2.5.4. Unlimited Access
        • 5.2.5.5. Online Direct Bookings
        • 5.2.5.6. Channel Management
        • 5.2.5.7. Others
      • 5.2.6. Global Hotel CRM Software Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
    • 5.3. Global Hotel CRM Software (Price)
  • 6. Hotel CRM Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce.com (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. HubSpot CRM (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Infusionsoft (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. NetSuite (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. FreeAgent CRM (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. AmoCRM (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Thryv (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Copper (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. FunnelMaker (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Odoo (Belgium)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Hotel CRM Software Sale, by Application, Deployment Mode, Platforms, Organization Size, Features and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Hotel CRM Software (Value)
      • 7.2.1. Global Hotel CRM Software by: Application (Value)
        • 7.2.1.1. Hotel Industry
        • 7.2.1.2. Tourism
        • 7.2.1.3. Resorts
      • 7.2.2. Global Hotel CRM Software by: Deployment Mode (Value)
        • 7.2.2.1. Cloud-Based
        • 7.2.2.2. On-Premise
      • 7.2.3. Global Hotel CRM Software by: Platforms (Value)
        • 7.2.3.1. Mac
        • 7.2.3.2. Windows
        • 7.2.3.3. Linux
      • 7.2.4. Global Hotel CRM Software by: Organization Size (Value)
        • 7.2.4.1. Large Size Organization
        • 7.2.4.2. Medium Size Organization
        • 7.2.4.3. Small Size Organization
      • 7.2.5. Global Hotel CRM Software by: Features (Value)
        • 7.2.5.1. Customized Dashboard
        • 7.2.5.2. Manages Multiple Property
        • 7.2.5.3. All-in-One Reservation Screen
        • 7.2.5.4. Unlimited Access
        • 7.2.5.5. Online Direct Bookings
        • 7.2.5.6. Channel Management
        • 7.2.5.7. Others
      • 7.2.6. Global Hotel CRM Software Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
    • 7.3. Global Hotel CRM Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Hotel CRM Software: by Application(USD Million)
  • Table 2. Hotel CRM Software Hotel Industry , by Region USD Million (2015-2020)
  • Table 3. Hotel CRM Software Tourism , by Region USD Million (2015-2020)
  • Table 4. Hotel CRM Software Resorts , by Region USD Million (2015-2020)
  • Table 5. Hotel CRM Software: by Deployment Mode(USD Million)
  • Table 6. Hotel CRM Software Cloud-Based , by Region USD Million (2015-2020)
  • Table 7. Hotel CRM Software On-Premise , by Region USD Million (2015-2020)
  • Table 8. Hotel CRM Software: by Platforms(USD Million)
  • Table 9. Hotel CRM Software Mac , by Region USD Million (2015-2020)
  • Table 10. Hotel CRM Software Windows , by Region USD Million (2015-2020)
  • Table 11. Hotel CRM Software Linux , by Region USD Million (2015-2020)
  • Table 12. Hotel CRM Software: by Organization Size(USD Million)
  • Table 13. Hotel CRM Software Large Size Organization , by Region USD Million (2015-2020)
  • Table 14. Hotel CRM Software Medium Size Organization , by Region USD Million (2015-2020)
  • Table 15. Hotel CRM Software Small Size Organization , by Region USD Million (2015-2020)
  • Table 16. Hotel CRM Software: by Features(USD Million)
  • Table 17. Hotel CRM Software Customized Dashboard , by Region USD Million (2015-2020)
  • Table 18. Hotel CRM Software Manages Multiple Property , by Region USD Million (2015-2020)
  • Table 19. Hotel CRM Software All-in-One Reservation Screen , by Region USD Million (2015-2020)
  • Table 20. Hotel CRM Software Unlimited Access , by Region USD Million (2015-2020)
  • Table 21. Hotel CRM Software Online Direct Bookings , by Region USD Million (2015-2020)
  • Table 22. Hotel CRM Software Channel Management , by Region USD Million (2015-2020)
  • Table 23. Hotel CRM Software Others , by Region USD Million (2015-2020)
  • Table 24. South America Hotel CRM Software, by Country USD Million (2015-2020)
  • Table 25. South America Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 26. South America Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 27. South America Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 28. South America Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 29. South America Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 30. Brazil Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 31. Brazil Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 32. Brazil Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 33. Brazil Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 34. Brazil Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 35. Argentina Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 36. Argentina Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 37. Argentina Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 38. Argentina Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 39. Argentina Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 40. Rest of South America Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 41. Rest of South America Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 42. Rest of South America Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 43. Rest of South America Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 44. Rest of South America Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 45. Asia Pacific Hotel CRM Software, by Country USD Million (2015-2020)
  • Table 46. Asia Pacific Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 47. Asia Pacific Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 48. Asia Pacific Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 49. Asia Pacific Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 50. Asia Pacific Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 51. China Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 52. China Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 53. China Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 54. China Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 55. China Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 56. Japan Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 57. Japan Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 58. Japan Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 59. Japan Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 60. Japan Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 61. India Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 62. India Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 63. India Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 64. India Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 65. India Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 66. South Korea Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 67. South Korea Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 68. South Korea Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 69. South Korea Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 70. South Korea Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 71. Taiwan Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 72. Taiwan Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 73. Taiwan Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 74. Taiwan Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 75. Taiwan Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 76. Australia Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 77. Australia Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 78. Australia Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 79. Australia Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 80. Australia Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 81. Rest of Asia-Pacific Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 82. Rest of Asia-Pacific Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 83. Rest of Asia-Pacific Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 84. Rest of Asia-Pacific Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 85. Rest of Asia-Pacific Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 86. Europe Hotel CRM Software, by Country USD Million (2015-2020)
  • Table 87. Europe Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 88. Europe Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 89. Europe Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 90. Europe Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 91. Europe Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 92. Germany Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 93. Germany Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 94. Germany Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 95. Germany Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 96. Germany Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 97. France Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 98. France Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 99. France Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 100. France Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 101. France Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 102. Italy Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 103. Italy Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 104. Italy Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 105. Italy Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 106. Italy Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 107. United Kingdom Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 108. United Kingdom Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 109. United Kingdom Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 110. United Kingdom Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 111. United Kingdom Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 112. Netherlands Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 113. Netherlands Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 114. Netherlands Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 115. Netherlands Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 116. Netherlands Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 117. Rest of Europe Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 118. Rest of Europe Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 119. Rest of Europe Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 120. Rest of Europe Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 121. Rest of Europe Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 122. MEA Hotel CRM Software, by Country USD Million (2015-2020)
  • Table 123. MEA Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 124. MEA Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 125. MEA Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 126. MEA Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 127. MEA Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 128. Middle East Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 129. Middle East Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 130. Middle East Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 131. Middle East Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 132. Middle East Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 133. Africa Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 134. Africa Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 135. Africa Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 136. Africa Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 137. Africa Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 138. North America Hotel CRM Software, by Country USD Million (2015-2020)
  • Table 139. North America Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 140. North America Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 141. North America Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 142. North America Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 143. North America Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 144. United States Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 145. United States Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 146. United States Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 147. United States Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 148. United States Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 149. Canada Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 150. Canada Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 151. Canada Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 152. Canada Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 153. Canada Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 154. Mexico Hotel CRM Software, by Application USD Million (2015-2020)
  • Table 155. Mexico Hotel CRM Software, by Deployment Mode USD Million (2015-2020)
  • Table 156. Mexico Hotel CRM Software, by Platforms USD Million (2015-2020)
  • Table 157. Mexico Hotel CRM Software, by Organization Size USD Million (2015-2020)
  • Table 158. Mexico Hotel CRM Software, by Features USD Million (2015-2020)
  • Table 159. Company Basic Information, Sales Area and Its Competitors
  • Table 160. Company Basic Information, Sales Area and Its Competitors
  • Table 161. Company Basic Information, Sales Area and Its Competitors
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Hotel CRM Software: by Application(USD Million)
  • Table 170. Hotel CRM Software Hotel Industry , by Region USD Million (2021-2026)
  • Table 171. Hotel CRM Software Tourism , by Region USD Million (2021-2026)
  • Table 172. Hotel CRM Software Resorts , by Region USD Million (2021-2026)
  • Table 173. Hotel CRM Software: by Deployment Mode(USD Million)
  • Table 174. Hotel CRM Software Cloud-Based , by Region USD Million (2021-2026)
  • Table 175. Hotel CRM Software On-Premise , by Region USD Million (2021-2026)
  • Table 176. Hotel CRM Software: by Platforms(USD Million)
  • Table 177. Hotel CRM Software Mac , by Region USD Million (2021-2026)
  • Table 178. Hotel CRM Software Windows , by Region USD Million (2021-2026)
  • Table 179. Hotel CRM Software Linux , by Region USD Million (2021-2026)
  • Table 180. Hotel CRM Software: by Organization Size(USD Million)
  • Table 181. Hotel CRM Software Large Size Organization , by Region USD Million (2021-2026)
  • Table 182. Hotel CRM Software Medium Size Organization , by Region USD Million (2021-2026)
  • Table 183. Hotel CRM Software Small Size Organization , by Region USD Million (2021-2026)
  • Table 184. Hotel CRM Software: by Features(USD Million)
  • Table 185. Hotel CRM Software Customized Dashboard , by Region USD Million (2021-2026)
  • Table 186. Hotel CRM Software Manages Multiple Property , by Region USD Million (2021-2026)
  • Table 187. Hotel CRM Software All-in-One Reservation Screen , by Region USD Million (2021-2026)
  • Table 188. Hotel CRM Software Unlimited Access , by Region USD Million (2021-2026)
  • Table 189. Hotel CRM Software Online Direct Bookings , by Region USD Million (2021-2026)
  • Table 190. Hotel CRM Software Channel Management , by Region USD Million (2021-2026)
  • Table 191. Hotel CRM Software Others , by Region USD Million (2021-2026)
  • Table 192. South America Hotel CRM Software, by Country USD Million (2021-2026)
  • Table 193. South America Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 194. South America Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 195. South America Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 196. South America Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 197. South America Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 198. Brazil Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 199. Brazil Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 200. Brazil Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 201. Brazil Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 202. Brazil Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 203. Argentina Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 204. Argentina Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 205. Argentina Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 206. Argentina Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 207. Argentina Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 208. Rest of South America Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 209. Rest of South America Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 210. Rest of South America Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 211. Rest of South America Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 212. Rest of South America Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 213. Asia Pacific Hotel CRM Software, by Country USD Million (2021-2026)
  • Table 214. Asia Pacific Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 215. Asia Pacific Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 216. Asia Pacific Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 217. Asia Pacific Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 218. Asia Pacific Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 219. China Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 220. China Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 221. China Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 222. China Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 223. China Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 224. Japan Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 225. Japan Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 226. Japan Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 227. Japan Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 228. Japan Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 229. India Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 230. India Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 231. India Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 232. India Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 233. India Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 234. South Korea Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 235. South Korea Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 236. South Korea Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 237. South Korea Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 238. South Korea Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 239. Taiwan Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 240. Taiwan Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 241. Taiwan Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 242. Taiwan Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 243. Taiwan Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 244. Australia Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 245. Australia Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 246. Australia Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 247. Australia Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 248. Australia Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 249. Rest of Asia-Pacific Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 250. Rest of Asia-Pacific Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 251. Rest of Asia-Pacific Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 252. Rest of Asia-Pacific Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 253. Rest of Asia-Pacific Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 254. Europe Hotel CRM Software, by Country USD Million (2021-2026)
  • Table 255. Europe Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 256. Europe Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 257. Europe Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 258. Europe Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 259. Europe Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 260. Germany Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 261. Germany Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 262. Germany Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 263. Germany Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 264. Germany Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 265. France Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 266. France Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 267. France Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 268. France Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 269. France Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 270. Italy Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 271. Italy Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 272. Italy Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 273. Italy Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 274. Italy Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 275. United Kingdom Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 276. United Kingdom Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 277. United Kingdom Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 278. United Kingdom Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 279. United Kingdom Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 280. Netherlands Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 281. Netherlands Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 282. Netherlands Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 283. Netherlands Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 284. Netherlands Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 285. Rest of Europe Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 286. Rest of Europe Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 287. Rest of Europe Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 288. Rest of Europe Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 289. Rest of Europe Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 290. MEA Hotel CRM Software, by Country USD Million (2021-2026)
  • Table 291. MEA Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 292. MEA Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 293. MEA Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 294. MEA Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 295. MEA Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 296. Middle East Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 297. Middle East Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 298. Middle East Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 299. Middle East Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 300. Middle East Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 301. Africa Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 302. Africa Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 303. Africa Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 304. Africa Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 305. Africa Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 306. North America Hotel CRM Software, by Country USD Million (2021-2026)
  • Table 307. North America Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 308. North America Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 309. North America Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 310. North America Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 311. North America Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 312. United States Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 313. United States Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 314. United States Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 315. United States Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 316. United States Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 317. Canada Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 318. Canada Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 319. Canada Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 320. Canada Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 321. Canada Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 322. Mexico Hotel CRM Software, by Application USD Million (2021-2026)
  • Table 323. Mexico Hotel CRM Software, by Deployment Mode USD Million (2021-2026)
  • Table 324. Mexico Hotel CRM Software, by Platforms USD Million (2021-2026)
  • Table 325. Mexico Hotel CRM Software, by Organization Size USD Million (2021-2026)
  • Table 326. Mexico Hotel CRM Software, by Features USD Million (2021-2026)
  • Table 327. Research Programs/Design for This Report
  • Table 328. Key Data Information from Secondary Sources
  • Table 329. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Hotel CRM Software: by Application USD Million (2015-2020)
  • Figure 5. Global Hotel CRM Software: by Deployment Mode USD Million (2015-2020)
  • Figure 6. Global Hotel CRM Software: by Platforms USD Million (2015-2020)
  • Figure 7. Global Hotel CRM Software: by Organization Size USD Million (2015-2020)
  • Figure 8. Global Hotel CRM Software: by Features USD Million (2015-2020)
  • Figure 9. South America Hotel CRM Software Share (%), by Country
  • Figure 10. Asia Pacific Hotel CRM Software Share (%), by Country
  • Figure 11. Europe Hotel CRM Software Share (%), by Country
  • Figure 12. MEA Hotel CRM Software Share (%), by Country
  • Figure 13. North America Hotel CRM Software Share (%), by Country
  • Figure 14. Global Hotel CRM Software share by Players 2020 (%)
  • Figure 15. Global Hotel CRM Software share by Players (Top 3) 2020(%)
  • Figure 16. Global Hotel CRM Software share by Players (Top 5) 2020(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Salesforce.com (United States) Revenue, Net Income and Gross profit
  • Figure 19. Salesforce.com (United States) Revenue: by Geography 2020
  • Figure 20. HubSpot CRM (United States) Revenue, Net Income and Gross profit
  • Figure 21. HubSpot CRM (United States) Revenue: by Geography 2020
  • Figure 22. Infusionsoft (United States) Revenue, Net Income and Gross profit
  • Figure 23. Infusionsoft (United States) Revenue: by Geography 2020
  • Figure 24. NetSuite (United States) Revenue, Net Income and Gross profit
  • Figure 25. NetSuite (United States) Revenue: by Geography 2020
  • Figure 26. FreeAgent CRM (United States) Revenue, Net Income and Gross profit
  • Figure 27. FreeAgent CRM (United States) Revenue: by Geography 2020
  • Figure 28. AmoCRM (United States) Revenue, Net Income and Gross profit
  • Figure 29. AmoCRM (United States) Revenue: by Geography 2020
  • Figure 30. Thryv (United States) Revenue, Net Income and Gross profit
  • Figure 31. Thryv (United States) Revenue: by Geography 2020
  • Figure 32. Copper (United States) Revenue, Net Income and Gross profit
  • Figure 33. Copper (United States) Revenue: by Geography 2020
  • Figure 34. FunnelMaker (United States) Revenue, Net Income and Gross profit
  • Figure 35. FunnelMaker (United States) Revenue: by Geography 2020
  • Figure 36. Odoo (Belgium) Revenue, Net Income and Gross profit
  • Figure 37. Odoo (Belgium) Revenue: by Geography 2020
  • Figure 38. Global Hotel CRM Software: by Application USD Million (2021-2026)
  • Figure 39. Global Hotel CRM Software: by Deployment Mode USD Million (2021-2026)
  • Figure 40. Global Hotel CRM Software: by Platforms USD Million (2021-2026)
  • Figure 41. Global Hotel CRM Software: by Organization Size USD Million (2021-2026)
  • Figure 42. Global Hotel CRM Software: by Features USD Million (2021-2026)
  • Figure 43. South America Hotel CRM Software Share (%), by Country
  • Figure 44. Asia Pacific Hotel CRM Software Share (%), by Country
  • Figure 45. Europe Hotel CRM Software Share (%), by Country
  • Figure 46. MEA Hotel CRM Software Share (%), by Country
  • Figure 47. North America Hotel CRM Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Salesforce.com (United States)
  • HubSpot CRM (United States)
  • Infusionsoft (United States)
  • NetSuite (United States)
  • FreeAgent CRM (United States)
  • amoCRM (United States)
  • Thryv (United States)
  • Copper (United States)
  • FunnelMaker (United States)
  • Odoo (Belgium)
Additional players considered in the study are as follows:
Claritysoft (United States) , Freshdesk (United States) , Hatchbuck (United States)
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Key Highlights of Report


Sep 2021 245 Pages 65 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Historical year: 2016-2020; Base year: 2020; Forecast period: 2021 to 2026
Companies that are profiled in Global Hotel CRM Software Market are Salesforce.com (United States), HubSpot CRM (United States), Infusionsoft (United States), NetSuite (United States), FreeAgent CRM (United States), amoCRM (United States), Thryv (United States), Copper (United States), FunnelMaker (United States) and Odoo (Belgium) etc.
With the high flourishing, lucrative and competitive market. Today's hotel industry is continuously focusing on maintaining good relationships with its customers, and to satisfy their customers. And also it helps in boosting sales and revenues by focusing on customer retention and customer loyalty. CRM is used to managing customer data to making better understanding and serving them. It is known as the umbrella concept which places the customer at the center of an organization.

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