What is Call Center Outsourcing?
Call center outsourcing involves the handling of customer service problems, it is basically the business practice involved in any industry of contracting outcall service center services. Companies are outsourced through aa separate division or to an outside specialist, there are three types of call centers involved in this which are outbound, inbound, and automated which are used by various kinds of businesses for various products or service needs which requires a large amount of customer services.
The market study is broken down by Type (Inbound Call Services, Outbound Call Services and Automated Call Services) and major geographies with country level break-up.
IBM Global Services (United States), CGS (United States), Datamark, Inc. (United States), Xerox Holdings Corporation (United States), Infinit Contact (Philippines), Invensis Technologies Pvt Ltd. (India), Genpact (United States), Inktel Contact Center Solutions (United States), Sykes Enterprises, Incorporated (United States) and TELUS International (Canada) are some of the key players that are part of study coverage.
AdvanceMarketAnalytics has segmented the market of Global Call Center Outsourcing market by Type, Application and Region.
On the basis of geography, the market of Call Center Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Components, the sub-segment i.e. Service will boost the Call Center Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry Verticals, the sub-segment i.e. IT & Telecommunication will boost the Call Center Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
On 4th February 2020, TELUS Corporation and its global arm, TELUS International - a customer experience innovator that designs, builds, and delivers next-generation digital solutions for some of the world’s most established brands, confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support that will enable new go-to-market opportunities and drive growth.
- Emerging Use of Cloud Computing in Call Center Outsourcing
- Growing Number of Industries Around the Globe
- Need for the Customer Support Solution and Services
- Rising Spendings on IT & Telecommunication Industry will Boost the Call Center Outsourcing Market
- Hindrance Due to the Economic Slowdown and Global Pandemic on Call Center Outsourcing
- Stiff Competition in Call Center Outsourcing Market
Key Target AudienceCall Center Outsourcing Providers, Call Center Outsourcing Industry Associations, Research and Development Institutes, Potential Investors, Regulatory Bodies and Others
About ApproachDuring this study the evaluation and validation of the market size is done through various sources including primary and secondary analysis. AMA Research & Media follows industrial and regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand companys positioning regarding market value, volume and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.
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