Call Center Outsourcing Market Definition
Call center outsourcing involves the handling of customer service problems, it is basically the business practice involved in any industry of contracting outcall service center services. Companies are outsourced through aa separate division or to an outside specialist, there are three types of call centers involved in this which are outbound, inbound, and automated which are used by various kinds of businesses for various products or service needs which requires a large amount of customer services.
The market study is broken down by Type (Inbound Call Services, Outbound Call Services and Automated Call Services) and major geographies with country level splits.
IBM Global Services (United States), CGS (United States), Datamark, Inc. (United States), Xerox Holdings Corporation (United States), Infinit Contact (Philippines), Invensis Technologies Pvt Ltd. (India), Genpact (United States), Inktel Contact Center Solutions (United States), Sykes Enterprises, Incorporated (United States) and TELUS International (Canada) are some of the key players that are part of study coverage.
AdvanceMarketAnalytics has segmented the market of Global Call Center Outsourcing market by Type, Application and Region.
On the basis of geography, the market of Call Center Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Components, the sub-segment i.e. Service will boost the Call Center Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry Verticals, the sub-segment i.e. IT & Telecommunication will boost the Call Center Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
On 4th February 2020, TELUS Corporation and its global arm, TELUS International - a customer experience innovator that designs, builds, and delivers next-generation digital solutions for some of the world’s most established brands, confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support that will enable new go-to-market opportunities and drive growth.
- Emerging Use of Cloud Computing in Call Center Outsourcing
- Growing Number of Industries Around the Globe
- Need for the Customer Support Solution and Services
- Rising Spendings on IT & Telecommunication Industry will Boost the Call Center Outsourcing Market
- Hindrance Due to the Economic Slowdown and Global Pandemic on Call Center Outsourcing
- Stiff Competition in Call Center Outsourcing Market
Key Target AudienceCall Center Outsourcing Providers, Call Center Outsourcing Industry Associations, Research and Development Institutes, Potential Investors, Regulatory Bodies and Others
About ApproachThe research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
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