Global Call Center Outsourcing

Call Center Outsourcing Comprehensive Study by Type (Inbound Call Services, Outbound Call Services, Automated Call Services), Components (Service, Solution), Industry Verticals (IT & Telecommunication, BFSI, Retail, Government, Defense Aerospace & Intelligence, Others) Players and Region - Global Market Outlook to 2028

Call Center Outsourcing Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Call Center Outsourcing
Call center outsourcing involves the handling of customer service problems, it is basically the business practice involved in any industry of contracting outcall service center services. Companies are outsourced through aa separate division or to an outside specialist, there are three types of call centers involved in this which are outbound, inbound, and automated which are used by various kinds of businesses for various products or service needs which requires a large amount of customer services.

AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

IBM Global Services (United States), CGS (United States), Datamark, Inc. (United States), Xerox Holdings Corporation (United States), Infinit Contact (Philippines), Invensis Technologies Pvt Ltd. (India), Genpact (United States), Inktel Contact Center Solutions (United States), Sykes Enterprises, Incorporated (United States) and TELUS International (Canada) are some of the key players that are part of study coverage.

Segmentation Overview
AMA Research has segmented the market of Global Call Center Outsourcing market by Type (Inbound Call Services, Outbound Call Services and Automated Call Services) and Region.



On the basis of geography, the market of Call Center Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Components, the sub-segment i.e. Service will boost the Call Center Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry Verticals, the sub-segment i.e. IT & Telecommunication will boost the Call Center Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Emerging Use of Cloud Computing in Call Center Outsourcing

Market Growth Drivers:
Growing Number of Industries Around the Globe and Need for the Customer Support Solution and Services

Challenges:
Stiff Competition in Call Center Outsourcing Market

Restraints:
Hindrance Due to the Economic Slowdown and Global Pandemic on Call Center Outsourcing

Opportunities:
Rising Spendings on IT & Telecommunication Industry will Boost the Call Center Outsourcing Market

On 4th February 2020, TELUS Corporation and its global arm, TELUS International - a customer experience innovator that designs, builds, and delivers next-generation digital solutions for some of the world’s most established brands, confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support that will enable new go-to-market opportunities and drive growth.


Key Target Audience
Call Center Outsourcing Providers, Call Center Outsourcing Industry Associations, Research and Development Institutes, Potential Investors, Regulatory Bodies and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Type
  • Inbound Call Services
  • Outbound Call Services
  • Automated Call Services
By Components
  • Service
  • Solution

By Industry Verticals
  • IT & Telecommunication
  • BFSI
  • Retail
  • Government
  • Defense Aerospace & Intelligence
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Number of Industries Around the Globe
      • 3.2.2. Need for the Customer Support Solution and Services
    • 3.3. Market Challenges
      • 3.3.1. Stiff Competition in Call Center Outsourcing Market
    • 3.4. Market Trends
      • 3.4.1. Emerging Use of Cloud Computing in Call Center Outsourcing
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Call Center Outsourcing, by Type, Components, Industry Verticals and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Call Center Outsourcing (Value)
      • 5.2.1. Global Call Center Outsourcing by: Type (Value)
        • 5.2.1.1. Inbound Call Services
        • 5.2.1.2. Outbound Call Services
        • 5.2.1.3. Automated Call Services
      • 5.2.2. Global Call Center Outsourcing by: Components (Value)
        • 5.2.2.1. Service
        • 5.2.2.2. Solution
      • 5.2.3. Global Call Center Outsourcing by: Industry Verticals (Value)
        • 5.2.3.1. IT & Telecommunication
        • 5.2.3.2. BFSI
        • 5.2.3.3. Retail
        • 5.2.3.4. Government
        • 5.2.3.5. Defense Aerospace & Intelligence
        • 5.2.3.6. Others
      • 5.2.4. Global Call Center Outsourcing Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
  • 6. Call Center Outsourcing: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. IBM Global Services (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. CGS (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Datamark, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Xerox Holdings Corporation (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Infinit Contact (Philippines)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Invensis Technologies Pvt Ltd. (India)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Genpact (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Inktel Contact Center Solutions (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Sykes Enterprises, Incorporated (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. TELUS International (Canada)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Call Center Outsourcing Sale, by Type, Components, Industry Verticals and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Call Center Outsourcing (Value)
      • 7.2.1. Global Call Center Outsourcing by: Type (Value)
        • 7.2.1.1. Inbound Call Services
        • 7.2.1.2. Outbound Call Services
        • 7.2.1.3. Automated Call Services
      • 7.2.2. Global Call Center Outsourcing by: Components (Value)
        • 7.2.2.1. Service
        • 7.2.2.2. Solution
      • 7.2.3. Global Call Center Outsourcing by: Industry Verticals (Value)
        • 7.2.3.1. IT & Telecommunication
        • 7.2.3.2. BFSI
        • 7.2.3.3. Retail
        • 7.2.3.4. Government
        • 7.2.3.5. Defense Aerospace & Intelligence
        • 7.2.3.6. Others
      • 7.2.4. Global Call Center Outsourcing Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Call Center Outsourcing: by Type(USD Million)
  • Table 2. Call Center Outsourcing Inbound Call Services , by Region USD Million (2017-2022)
  • Table 3. Call Center Outsourcing Outbound Call Services , by Region USD Million (2017-2022)
  • Table 4. Call Center Outsourcing Automated Call Services , by Region USD Million (2017-2022)
  • Table 5. Call Center Outsourcing: by Components(USD Million)
  • Table 6. Call Center Outsourcing Service , by Region USD Million (2017-2022)
  • Table 7. Call Center Outsourcing Solution , by Region USD Million (2017-2022)
  • Table 8. Call Center Outsourcing: by Industry Verticals(USD Million)
  • Table 9. Call Center Outsourcing IT & Telecommunication , by Region USD Million (2017-2022)
  • Table 10. Call Center Outsourcing BFSI , by Region USD Million (2017-2022)
  • Table 11. Call Center Outsourcing Retail , by Region USD Million (2017-2022)
  • Table 12. Call Center Outsourcing Government , by Region USD Million (2017-2022)
  • Table 13. Call Center Outsourcing Defense Aerospace & Intelligence , by Region USD Million (2017-2022)
  • Table 14. Call Center Outsourcing Others , by Region USD Million (2017-2022)
  • Table 15. South America Call Center Outsourcing, by Country USD Million (2017-2022)
  • Table 16. South America Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 17. South America Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 18. South America Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 19. Brazil Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 20. Brazil Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 21. Brazil Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 22. Argentina Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 23. Argentina Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 24. Argentina Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 25. Rest of South America Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 26. Rest of South America Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 27. Rest of South America Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 28. Asia Pacific Call Center Outsourcing, by Country USD Million (2017-2022)
  • Table 29. Asia Pacific Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 30. Asia Pacific Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 31. Asia Pacific Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 32. China Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 33. China Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 34. China Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 35. Japan Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 36. Japan Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 37. Japan Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 38. India Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 39. India Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 40. India Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 41. South Korea Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 42. South Korea Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 43. South Korea Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 44. Taiwan Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 45. Taiwan Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 46. Taiwan Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 47. Australia Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 48. Australia Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 49. Australia Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 50. Rest of Asia-Pacific Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 51. Rest of Asia-Pacific Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 52. Rest of Asia-Pacific Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 53. Europe Call Center Outsourcing, by Country USD Million (2017-2022)
  • Table 54. Europe Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 55. Europe Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 56. Europe Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 57. Germany Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 58. Germany Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 59. Germany Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 60. France Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 61. France Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 62. France Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 63. Italy Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 64. Italy Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 65. Italy Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 66. United Kingdom Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 67. United Kingdom Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 68. United Kingdom Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 69. Netherlands Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 70. Netherlands Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 71. Netherlands Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 72. Rest of Europe Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 73. Rest of Europe Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 74. Rest of Europe Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 75. MEA Call Center Outsourcing, by Country USD Million (2017-2022)
  • Table 76. MEA Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 77. MEA Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 78. MEA Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 79. Middle East Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 80. Middle East Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 81. Middle East Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 82. Africa Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 83. Africa Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 84. Africa Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 85. North America Call Center Outsourcing, by Country USD Million (2017-2022)
  • Table 86. North America Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 87. North America Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 88. North America Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 89. United States Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 90. United States Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 91. United States Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 92. Canada Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 93. Canada Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 94. Canada Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 95. Mexico Call Center Outsourcing, by Type USD Million (2017-2022)
  • Table 96. Mexico Call Center Outsourcing, by Components USD Million (2017-2022)
  • Table 97. Mexico Call Center Outsourcing, by Industry Verticals USD Million (2017-2022)
  • Table 98. Company Basic Information, Sales Area and Its Competitors
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Call Center Outsourcing: by Type(USD Million)
  • Table 109. Call Center Outsourcing Inbound Call Services , by Region USD Million (2023-2028)
  • Table 110. Call Center Outsourcing Outbound Call Services , by Region USD Million (2023-2028)
  • Table 111. Call Center Outsourcing Automated Call Services , by Region USD Million (2023-2028)
  • Table 112. Call Center Outsourcing: by Components(USD Million)
  • Table 113. Call Center Outsourcing Service , by Region USD Million (2023-2028)
  • Table 114. Call Center Outsourcing Solution , by Region USD Million (2023-2028)
  • Table 115. Call Center Outsourcing: by Industry Verticals(USD Million)
  • Table 116. Call Center Outsourcing IT & Telecommunication , by Region USD Million (2023-2028)
  • Table 117. Call Center Outsourcing BFSI , by Region USD Million (2023-2028)
  • Table 118. Call Center Outsourcing Retail , by Region USD Million (2023-2028)
  • Table 119. Call Center Outsourcing Government , by Region USD Million (2023-2028)
  • Table 120. Call Center Outsourcing Defense Aerospace & Intelligence , by Region USD Million (2023-2028)
  • Table 121. Call Center Outsourcing Others , by Region USD Million (2023-2028)
  • Table 122. South America Call Center Outsourcing, by Country USD Million (2023-2028)
  • Table 123. South America Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 124. South America Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 125. South America Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 126. Brazil Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 127. Brazil Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 128. Brazil Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 129. Argentina Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 130. Argentina Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 131. Argentina Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 132. Rest of South America Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 133. Rest of South America Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 134. Rest of South America Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 135. Asia Pacific Call Center Outsourcing, by Country USD Million (2023-2028)
  • Table 136. Asia Pacific Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 137. Asia Pacific Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 138. Asia Pacific Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 139. China Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 140. China Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 141. China Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 142. Japan Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 143. Japan Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 144. Japan Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 145. India Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 146. India Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 147. India Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 148. South Korea Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 149. South Korea Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 150. South Korea Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 151. Taiwan Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 152. Taiwan Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 153. Taiwan Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 154. Australia Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 155. Australia Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 156. Australia Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 157. Rest of Asia-Pacific Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 158. Rest of Asia-Pacific Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 159. Rest of Asia-Pacific Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 160. Europe Call Center Outsourcing, by Country USD Million (2023-2028)
  • Table 161. Europe Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 162. Europe Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 163. Europe Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 164. Germany Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 165. Germany Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 166. Germany Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 167. France Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 168. France Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 169. France Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 170. Italy Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 171. Italy Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 172. Italy Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 173. United Kingdom Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 174. United Kingdom Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 175. United Kingdom Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 176. Netherlands Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 177. Netherlands Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 178. Netherlands Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 179. Rest of Europe Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 180. Rest of Europe Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 181. Rest of Europe Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 182. MEA Call Center Outsourcing, by Country USD Million (2023-2028)
  • Table 183. MEA Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 184. MEA Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 185. MEA Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 186. Middle East Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 187. Middle East Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 188. Middle East Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 189. Africa Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 190. Africa Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 191. Africa Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 192. North America Call Center Outsourcing, by Country USD Million (2023-2028)
  • Table 193. North America Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 194. North America Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 195. North America Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 196. United States Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 197. United States Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 198. United States Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 199. Canada Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 200. Canada Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 201. Canada Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 202. Mexico Call Center Outsourcing, by Type USD Million (2023-2028)
  • Table 203. Mexico Call Center Outsourcing, by Components USD Million (2023-2028)
  • Table 204. Mexico Call Center Outsourcing, by Industry Verticals USD Million (2023-2028)
  • Table 205. Research Programs/Design for This Report
  • Table 206. Key Data Information from Secondary Sources
  • Table 207. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Call Center Outsourcing: by Type USD Million (2017-2022)
  • Figure 5. Global Call Center Outsourcing: by Components USD Million (2017-2022)
  • Figure 6. Global Call Center Outsourcing: by Industry Verticals USD Million (2017-2022)
  • Figure 7. South America Call Center Outsourcing Share (%), by Country
  • Figure 8. Asia Pacific Call Center Outsourcing Share (%), by Country
  • Figure 9. Europe Call Center Outsourcing Share (%), by Country
  • Figure 10. MEA Call Center Outsourcing Share (%), by Country
  • Figure 11. North America Call Center Outsourcing Share (%), by Country
  • Figure 12. Global Call Center Outsourcing share by Players 2022 (%)
  • Figure 13. Global Call Center Outsourcing share by Players (Top 3) 2022(%)
  • Figure 14. Global Call Center Outsourcing share by Players (Top 5) 2022(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. IBM Global Services (United States) Revenue, Net Income and Gross profit
  • Figure 17. IBM Global Services (United States) Revenue: by Geography 2022
  • Figure 18. CGS (United States) Revenue, Net Income and Gross profit
  • Figure 19. CGS (United States) Revenue: by Geography 2022
  • Figure 20. Datamark, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 21. Datamark, Inc. (United States) Revenue: by Geography 2022
  • Figure 22. Xerox Holdings Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 23. Xerox Holdings Corporation (United States) Revenue: by Geography 2022
  • Figure 24. Infinit Contact (Philippines) Revenue, Net Income and Gross profit
  • Figure 25. Infinit Contact (Philippines) Revenue: by Geography 2022
  • Figure 26. Invensis Technologies Pvt Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 27. Invensis Technologies Pvt Ltd. (India) Revenue: by Geography 2022
  • Figure 28. Genpact (United States) Revenue, Net Income and Gross profit
  • Figure 29. Genpact (United States) Revenue: by Geography 2022
  • Figure 30. Inktel Contact Center Solutions (United States) Revenue, Net Income and Gross profit
  • Figure 31. Inktel Contact Center Solutions (United States) Revenue: by Geography 2022
  • Figure 32. Sykes Enterprises, Incorporated (United States) Revenue, Net Income and Gross profit
  • Figure 33. Sykes Enterprises, Incorporated (United States) Revenue: by Geography 2022
  • Figure 34. TELUS International (Canada) Revenue, Net Income and Gross profit
  • Figure 35. TELUS International (Canada) Revenue: by Geography 2022
  • Figure 36. Global Call Center Outsourcing: by Type USD Million (2023-2028)
  • Figure 37. Global Call Center Outsourcing: by Components USD Million (2023-2028)
  • Figure 38. Global Call Center Outsourcing: by Industry Verticals USD Million (2023-2028)
  • Figure 39. South America Call Center Outsourcing Share (%), by Country
  • Figure 40. Asia Pacific Call Center Outsourcing Share (%), by Country
  • Figure 41. Europe Call Center Outsourcing Share (%), by Country
  • Figure 42. MEA Call Center Outsourcing Share (%), by Country
  • Figure 43. North America Call Center Outsourcing Share (%), by Country
List of companies from research coverage that are profiled in the study
  • IBM Global Services (United States)
  • CGS (United States)
  • Datamark, Inc. (United States)
  • Xerox Holdings Corporation (United States)
  • Infinit Contact (Philippines)
  • Invensis Technologies Pvt Ltd. (India)
  • Genpact (United States)
  • Inktel Contact Center Solutions (United States)
  • Sykes Enterprises, Incorporated (United States)
  • TELUS International (Canada)
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Mar 2023 246 Pages 60 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Call Center Outsourcing Quantitative research analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as IBM Global Services (United States), CGS (United States), Datamark, Inc. (United States), Xerox Holdings Corporation (United States), Infinit Contact (Philippines), Invensis Technologies Pvt Ltd. (India), Genpact (United States), Inktel Contact Center Solutions (United States), Sykes Enterprises, Incorporated (United States) and TELUS International (Canada) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Emerging Use of Cloud Computing in Call Center Outsourcing" is seen as one of major influencing trends for Call Center Outsourcing Market during projected period 2022-2028.
The Call Center Outsourcing market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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